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Novotel London Stansted Airport Hotel 4 stars

TripAdvisor rating 4.5/5 611 reviews
Novotel London Stansted Airport
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Hotel extras

  • Our bright and airy rooms are 17 sqm, feature a separate work area, a 55 inch LCD TV and WiFi

  • 8 fully-equipped meeting rooms for up to 250 guests

  • Shuttle service to and from airport terminals in 6 minutes

  • In-house bar & restaurant serving international cuisine

  • Over 500 onsite car parking spaces for all guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON STANSTED
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF
stansted
united kingdom

Tel: +441279680800

Fax: (+44)1279/665750

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON STANSTED At 1km / 1 miles - Shuttle paying

  • By train

    STANSTED At 1km / 1 miles

GPS :51.876566, 0.211697

Our accommodations

Superior Room with 1 queensize bed

  • Max. number of persons: ‌2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Iron(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Iron(...)

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: ‌4
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Iron(...)

Executive Room with 1 queensize bed

  • Max. number of persons: ‌3
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Iron(...)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Enjoy the comfortable sofas and choose from our wide range of wines, whiskies and cocktails. Catch up on the latest news on the bar's plasma TV and choose a light bite from the lounge menu. Enjoy a cold beer or two in the garden during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 244 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel London Stansted Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,223 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

611 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Stay for Holiday

Customer review rating 4.2/5

Carol S. Couples - 15/07/2019 AccorHotels certified review

After Changing rooms Because Air con didn't work.Room was fine and had a comfortable stay for the night,Comfy Beds and Feather Pillows. As Always a good clean comfortable stay. Nice meal in Restaurant Rather pricey for what you get.Will stay again when Travelling away.Good deal with room and Parking.

Dear Carol C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Double charged

Customer review rating 4.2/5

Anonymous Solo - 15/07/2019 AccorHotels certified review

Hi , My credit card was charged twice , and I vê tried to talk to the manager at same day I checked out !! Please take some actions !!! My bank is from Brazil and the amount charged twice goes on my balance !!! Thank you !! +5…1

Airport stop off

Customer review rating 4.2/5

Maverick Families - 15/07/2019 AccorHotels certified review

Couldn't get much closer to Stansted airport than this. Nice experience with good nights sleep.

Worst Experience

Customer review rating 4.2/5

Antonio M. B. Business - 15/07/2019 AccorHotels certified review

Arrived on the 12th of July around 15h30 and checked in. Left the room at 19h00 to go to work and when I got back just before 4 am, I was surprised with someone sleeping in “my bed”. At the front desk I’ve been told “we found a key of your room in the check out box and we didn’t know if you checked out or not, we tried to call you”. Exactly, they didn’t know! And I had the room until the 13th, what an excuse. I only had one room key that was with me, so I don’t know what key they found or what number they tried to call because my phone remained silent. My belongings were in a room behind the front desk. Can’t believe they actually thought I had checked out when they were cleaning my room and so “carefully” packing all my stuff inside a plastic bag. Eventually I was given another room and when I got there and checked my belongings, my two Apple chargers were missing and still missing until today! (Still waiting to hear something back from the hotel). Weird that in the bag I found my worn cables that in the room were right next to the shiny chargers. Another trip to the front desk and the lady there gave me her own charger, but that doesn’t clean all this mess. They were quite lucky that was 4 in the morning and I couldn’t be bothered to write a formal complaint. Anyway, from September I was planning to stay more than a month at Novotel London Stansted Airport for working purposes, but now I don’t think it’s going to happen. And all my friends and colleagues that have to go to Stansted for the same reason I’ve been, I will advise them to stay somewhere else.

Good Night sleep and friendly staff

Customer review rating 4.2/5

Be… Business - 13/07/2019 AccorHotels certified review

Friendly staff, good night sleep and great for a layover at Stansted Airport

Dear Bettina T., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

quiet room and went the extra mile

Customer review rating 4.2/5

Sarah Couples - 13/07/2019 AccorHotels certified review

Clean, tidy and spacious room. They even had a birthday in the room for me which was really touching

Dear Sarah S., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Excellent

Customer review rating 4.2/5

Catherine E. Solo - 12/07/2019 AccorHotels certified review

I only wish that I could have stayed longer!

Dear Catherine E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Grand

Customer review rating 4.2/5

Alan Business - 12/07/2019 AccorHotels certified review

As expected, done the job.

Dear Alan F., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Overall good experience

Customer review rating 4.2/5

Enrique Business - 12/07/2019 AccorHotels certified review

Good except that you charge me 10£/hour for an early check in...beed Ryanair employee!

Dear Enrique B., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Check-in is available from 2pm on the day of arrival. An early check-in into a guest room is chargeable as per our reservations policy. I am sorry you were inconvenienced by this charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Staff were great, however, the family room was very small and hotel is run down.

Customer review rating 4.2/5

Anonymous Families - 10/07/2019 AccorHotels certified review

As above

Dear Sangeeta M., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you felt the room was small for your needs. The hotel has been refurbished and we do welcome all feedback to continuously improve our guests experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager
Customer review rating 4.2/5

Ian Business - 10/07/2019 AccorHotels certified review

Very good easy check in and car parking

Dear Ian P., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Room was excellent the meal we had was appalling.

Customer review rating 4.2/5

Anonymous Families - 08/07/2019 AccorHotels certified review

We have stayed at the hotel on numerous occasions and always been very happy with the service and accommodation. However, the meal in the restaurant on our last visit was sadly disgraceful. My wife ordered a stir fry and found that most of the vegetables had not been cooked so her meal was a mixture of hot and cold. I ordered pizza, which I’d had on a previous occasion and it was excellent. However, this time the first one that was served was cold. The second one took so long to arrive that my and Father had both finished their meals. This time half the pizza was cooked and the other half was burnt and the only taste was charcoal. The base had been changed from thin crust to thick, which meant that the bottom still tasted of flour. I didn’t eat must and when it was taken away I brought it to the attention of the server who wasn’t really interested. When paying I again mention it to Dimitri ( I apologise if I have spelt his name incorrectly) who had been very attentive on this occasion and on previous visits. He was extremely helpful and summonsed the manager, but sadly all too late. If this had been our first visit we would not have returned again.

Mr

Customer review rating 4.2/5

Richard B. Couples - 08/07/2019 AccorHotels certified review

Good check in breakfast was not great no clean table to sit at and not shown to a table maybe just the time we went in overall are stay was good

Dear Richard B., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was concerned to read your feedback regarding the waiting time during our breakfast service. Please be assured that this is not our usual high standard and the Head Chef joins me in apologising for any inconvenience this caused to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

It was all good

Customer review rating 4.2/5

Anonymous Couples - 06/07/2019 AccorHotels certified review

Arrived, ate, slept and left. No issues

Dear Andy H., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Marvelous

Customer review rating 4.2/5

Ratan C. R. Business - 05/07/2019 AccorHotels certified review

Fantastic and joyful.

Dear Ratan Chandra R., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Perfect place to overnight before flight

Customer review rating 4.2/5

Vivienne L. Solo - 04/07/2019 AccorHotels certified review

Hassle free other than that my request on booking some weeks earlier for a ground floor room had not been met on this occasion, however I was then given a ground floor room designated for restricted mobility persons that was still available. The thermostat control did not seem to be functioning as it should and to cool the room down, I opened the window on a tilt to discover that the right hand hinge detached itself - alarming. I managed to hold the corner and position it such that it was supported. I reported the window at reception the following morning. Otherwise, and overall I was happy with my overnight experience (I do not take breakfast) : good facilities, pleasant service, easy parking access.

Dear vivienne L., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet all of your expectations. Please be assured that your feedback has been discussed with the Facilities Manager for a further investigation, however please accept my apologies for any discomfort this may have caused to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Disapointing

Customer review rating 4.2/5

Vicente B. Couples - 04/07/2019 AccorHotels certified review

My bathroom trash was full from other peoples trash when i got there. They took it out after we asked for ti, but we got no reconciliation for the disgust we we felt. No change to another room. In the morning i called the manager and asked for free breakfast, since the room did not meat the requirements I am paying for, but the request was rejected, with the excuse that the trash had already been taken out and there was nothing else the manager could do about it. I am never going back to this Hotel, because I am not interested in paying for bad room cleanness and customer disregard.

pleasant stay - nothing exceptional

Customer review rating 4.2/5

Ek Families - 02/07/2019 AccorHotels certified review

Staff were very friendly and helpful, breakfast was just ok, room wasn't cleaned properly - there was rubbish under the bed and stains on the wall (that needed to be wiped), not enough towels given on day 2 but once I rang down they delivered them promptly

Dear Emma K., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was concerned to read your feedback regarding the cleanliness of your room. Please be assured that this is not representative of our usual high standard and your feedback has been discussed with the Head Housekeeper for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Muscroft General Manager

Cleaning / staff

Customer review rating 4.2/5

Fabio N. Families - 02/07/2019 AccorHotels certified review

Was very disappointed arrived around 1 am and ask for a high floor and receive a no. As soon we arrived in the room 134 we saw the sofa bed open (not resquest) and the bathroom full of hair in the bath, floor and sink. The night receptionist was apology for the situation and offer a room on the 3 floor ( interesting if 10 minutes the hotel was full). When you get in the room 312 we saw dirty courtines hair in the floor again and with 4 big spiders. All off this was save with pictures. However the more disappointing part was when we forgot a home cheese from Portugual( expensive by the way)inside of the fridge and we call after 2hour and the answer was nothing left inside of the fridge. I put the cheese inside of the fridge and I'm 200%. The actitude of the person I spoke on the phone was very disappointed.

A well above average experience.

Customer review rating 4.2/5

Panayiotis A. Business - 01/07/2019 AccorHotels certified review

As mentioned before, above average overall experience in your hotel. Friendly staff, good service. Nil further.

Dear Panayiotis A., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager
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