Novotel London Stansted Airport Hotel 4 stars

Clean room and comfortable bed . The restaurant manager welcoming and efficient . A nice meal .

Excellent experience from start to finish.

Satisfactory in terms of location and parking availability but poor in terms of in-room ambience and towels

Quality of the room was excellent.

Always enjoy a stay at an Accor group Hotel the night before a flight to start the holiday.

As a regular guest at the Novotel Stansted Airport (My Office is close by) I am always very well looked after. Staff are always pleasant, smiley and helpful. All the Rooms are a good size and all of them have MASSIVE TV's in them .

Forgot Feather pillows for room after i had sent an email to Request these.Rather Noisy From other rooms. Other wise a comfortable stay.

We always look forward to our holidays and always fly from Stansted and what a better way to start then staying at the Novotel - Always a FRIENDLY and helpful welcome - Very comfortable room although there appear to be different pillows this time - We like the 'Living the Dream' pillows - however, a lovely stay - We are getting to be part of the furniture HOW ABOUT a discount!!!

On arrival there was an issue with rooms in that the assigned room had not been cleaned and then my keycard would not work on the other room i was given. Staff were however very helpful and assisted me. Restaurant was excellent, food was good and staff customer service was excellent The only other issue (which I add isnt the fault of the staff) was the fire alarm going off at 5am on a Monday morning!

No problems with the room or the check in, just personally I get annoyed when checking out in the early hours of the morning and there are no staff to be found on reception.

I had a great stay. Everybody was friendly. The room was super clean. The television is huge. The bed was the best bed I have slept in for a long time. I plan on staying again. Can't recommend it enough.

The stay at the hotel was fine, however I requested a receipt be emailed to me (and ensured my email address was correct), then when nothing was received I emailed through the website and have still heard nothing. I need the receipt for expenses, for which there are strict requirements, so am not happy about the amount of follow up this is needing.

Quick check-in, room ok. Only issue was in the morning. The fire alarm went off when I as having breakfast, and none of the staff reacted - they just continued as normal. One would expect them to ensure all guests evacuated the hotel quickly. A pilot did make a point of going up to 2 members of staff to tell them they should be evacuating the dining room.

Fire alarm activated by guest apparently cooking in their bedroom. No staff instruction, confusion. No roll call of those outside front of hotel. No instruction to say safe to go back in, people just went back in on own accord when alarm stopped. Alarm continued intermittently whilst possibly being reset. Breakfast hot items not topped up at frequent intervals. Tomatoes mushrooms cold.

Perfectly comfortable except that we would have liked an extra pillow. But only there for one night before early flight, so not vitally important.