Mercure Lyon Genas Eurexpo hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,088 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located 5 minutes from Eurexpo and 10 minutes from Saint Exupéry Airport. Shuttle service.

  • Restaurant Coté onsite, seasonal cuisine, fresh produce w/ a local flavor.

  • COTE restaurant with elegant seasonal cuisine. Le Barême bar lounge.

  • Covered car park

  • Baby football, Arcade terminal, bike

Our accommodation(s)

Hotel location

Mercure Lyon Genas Eurexpo hotel

36 Rue Antoine Pinay
69740 GENAS
France

GPS:45.7293, 4.987568

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COTé le restaurant

In a modern, cozy setting, enjoy chef's cuisine made from fresh, seasonal produce. Our dining room team will be happy to advise you about the selection of wine that best matches the flavors. Takeaway sale

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,088 reviews

TripAdvisor Rating  4.0/5  297 reviews

Certificate of excellence 2023

Superb location for Eurexpo Center

Customer review rating 5.0/5

Colin E. Solo - Confirmed reviews ALL

The hotel is easy to reach from the Eurexpo exhibition centre, and there is a secure gated car park. My room was clean, large, had a safe and a fridge, as well as a bathroom with a separate toilet. The restaurant had a varied menu and was reasonably priced for Lyon. The staff were all very friendly and accommodating. I will definitely use this hotel again.

Dear Colin, Waouh !! What a pleasure to read you ! Thank you so much for your kind words. We're delighted that you enjoyed your stay, thanks in particular to our ideal location, our clean, comfortable rooms, our gourmet restaurant and our friendly, helpful staff. We wish you a wonderful day and look forward to seeing you again soon! The Management

Not as expected

Customer review rating 1.0/5

Theo Friends - Confirmed reviews ALL

Asked for late checkout at 3pm and even asked a second time to make sure they didn’t wake us up because we wanted to sleep. The cleaners knocked and woke us up at 11… As a gold member I have some benefits but they were not arranged. Our room wasn’t upgraded, there was no welcome snack, we got 2 drinks from the bar but the guy said we couldn’t use our free drinks card to pay for them so we had to pay them ourselves.

Dear Theodoros, Thank you for taking the time to review your stay at the Mercure Lyon Genas Eurexpo. We are sorry that your stay did not go as well as you had hoped. Concerning the late check-out, please note that as a gold member, it can only be granted subject to availability. It turns out that in our hotel policy it is only granted until 2pm and not 3pm (again, subject to availability). However, we will take your comments into account. Have a nice day and see you soon ! The Management

Great pace to stay over, louzy breakfast.

Customer review rating 4.0/5

Frank Families - Confirmed reviews ALL

The location on our way to the mountains was ideal. The welcoming staff was nice, the rooms are great, good bed, great shower. However, the breakfast was very poor. The hotel informed us there was a buffet until 11h. When we arrived at breakfast around 9am, the buffet was as good as empty. Even for a simple piece of bread we had to ask the staff. This is not my idea of a breakfast buffet.

Hello Franck, Thank you for taking the time to leave a review. We're delighted you enjoyed your stay with us, thanks in particular to our ideal location, our comfortable hotel and rooms, and our friendly staff. We are sorry to hear that the breakfast was not satisfactory. We will pass on the information to our breakfast team. We hope to see you again soon at the Mercure Lyon Genas Eurexpo. Have a nice day! The Management

Good hotel for business purposes.

Customer review rating 4.5/5

Ta Business - Confirmed reviews ALL

Staff was very friendly end prepared to help.

Dear Mathe, It's a pleasure to read you! We're delighted that you enjoyed your stay with us, thanks in particular to our ideal hotel and our friendly, helpful team. We wish you a wonderful day and hope to see you soon at the Mercure Lyon Genas Eurexpo. The Management

Overall good

Customer review rating 3.5/5

Xavier D. C. Friends - Confirmed reviews ALL

Good personnel, room cleaned. Closed to the Groupama stadium

Hello Xavier, Thank you for taking the time to review your stay with us! We are delighted that you had a pleasant stay, thanks in particular to our clean rooms, our ideal location and our friendly staff. The restaurant is open every day except Sunday. That's why we have a snack menu available 24/7. We hope this didn't disrupt your stay. As for the extension cord for the toaster, we will pass on the information to our breakfast team. Finally, as part of our eco-responsible approach, we no longer provide water bottles in the rooms, but water carafes. We hope to see you again soon, and wish you a pleasant day. The management

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Other web-users rate our hotel

  • 173 reviews 9.2/10 Location
  • 446 reviews 7.8/10 Room
  • 494 reviews 9.1/10 Service
  • 7 reviews 9.4/10 WiFi
  • 197 reviews 7.9/10 Breakfast
  • 120 reviews 7.8/10 Cleanliness
  • 18 reviews 9.5/10 Bar

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