Mercure Lyon Genas Eurexpo hotel 4 stars

TripAdvisor rating 4.0/5 195 reviews
Mercure Lyon Genas Eurexpo hotel
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Hotel extras

  • Located 5 minutes from Eurexpo and 10 minutes from Saint Exupéry Airport. Shuttle service.

  • Cozy setting with garden, terrace, fitness center and outdoor pool.

  • COTE restaurant with elegant seasonal cuisine. Le Barême bar lounge.

  • Covered car park

  • Spacious and extra-comfortable designer rooms. Free WIFI.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LYON SAINT EXUPERYPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Lyon Genas Eurexpo hotel

36 Rue Antoine Pinay
69740
genas
france

Tel: +33478400202

Fax: (+33)4/78902353

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    LYON SAINT EXUPERY At 10km / 6 miles - Shuttle paying

  • By train

    RHONE EXPRESS At 15km / 9 miles

  • By train

    SAINT EXUPERY At 10km / 6 miles

GPS :45.7293, 4.987568

Our accommodations

Enjoy our quiet, spacious rooms for 1 or 2 people, with a large double bed or twin beds, flat-screen TV, minibar, desk and fiber-optic WIFI. Our rooms have been fully renovated to offer the best in comfort and design. Experience our spacious design bedroom suites, with exclusive upscale Mercure bedding, Nespresso machine, tea and coffee making facilities with kettle, and other little touches that create the perfect environment for work or relaxation.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Standard Room with 2 single Beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite with 1 double bed, sofa bed and balcony

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Suite with 1 double bed, sofa bed and terrace

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

COTE

Type of cuisine: Bistronomy

In a modern and cozy setting, discover our chef's cuisine made from fresh and seasonal produce. Our restaurant team will be happy to help you choose the right wine to best complement your meal.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAREME

Photo non contractuelle / Strictly non binding

Meet your friends or colleagues in a pleasant lounge area to have a coffee or enjoy one of our original cocktails or gourmet wines. In summer, relax and enjoy our comfortable terrace with a freshly made aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 70

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Lyon Genas Eurexpo hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,132 reviews

tripadvisor

TripAdvisor Rating 4.0/5

195 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Short stay whilst travelling

Customer review rating 4.4/5

Paul B. Couples - 29/09/2019 AccorHotels review

Good quality hotel with nice room. Excellent dinner. Poor experience at breakfast where no staff in restaurant on arrival. No available table set. Tables cleared though. Had to collect various items from tables around restaurant to make 2 settings. Coffee machine rang out of coffee beans and milk, no eggs or sliced bread. One staff member appeared eventually and replenished items but caused a long queue at coffee machine. Nespresso machine switched off. Until breakfast had been a very comfortable and enjoyable stay

Business stay one night

Customer review rating 4.4/5

Adrian Business - 19/09/2019 AccorHotels review

I was very positively impressed with the Hotel and the restaurant

Dear Adrian, We would like to thank you for your nice comment about the restaurant and the hotel. We will be happy to receive you again, and again ! Have a nice day Sir, Best Regards,

Excellent quality hotel.

Customer review rating 4.4/5

Robert S. Couples - 07/09/2019 AccorHotels review

The room was a good size and the bathroom huge, we were in a disabled room despite being able bodied, which made the shower a little awkward. The air conditioning was much appreciated on a very hot night. The restaurant was fabulous.

Nice hotel

Customer review rating 4.4/5

Anonymous Business - 28/08/2019 AccorHotels review

Nice hotel, and room.

Friendly service and a surprisingly good dinner!

Customer review rating 4.4/5

Anonymous Couples - 31/07/2019 AccorHotels review

Everything was very professional and friendly. The hotel was clean, and the food was excellent.

Dear ALISTAIR M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Genas Eurexpo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne SAINRAT Directrice Générale | General Manager

I found no negative points, so "Extremely Satisfied" with 10 points.

Customer review rating 4.4/5

Anonymous Business - 29/07/2019 AccorHotels review

Friendly staff, clean and comfortable rooms with sufficient space, large bath room, and above all very quite what is for me the most important.

Dear YUKIKO K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Genas Eurexpo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good size rooms and friendly staff.

Customer review rating 4.4/5

A. M. Friends - 23/07/2019 AccorHotels review

Good breakfast and good location.

Mecure Lyon Genas

Customer review rating 4.4/5

John R. Couples - 23/07/2019 AccorHotels review

Check in was good, the room we had had a bath no shower, tried to use the hand held shower attachment of the bath but got water over the bathroom floor the glass screen let water by bottom and front edge. We asked to change rooms and did no problem at all. Had a good shower in this one. Dinner was good as was the service. Breakfast was fine also. Do the buyers of chairs ever sit in them the ones in the lounge a mixture I did not find them very comfortable. Underground car park at the hotel.

Dear JOHN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Genas Eurexpo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Top

Customer review rating 4.4/5

Joel Families - 21/07/2019 AccorHotels review

Ras conforme

Two nights in Isolation

Customer review rating 4.4/5

Ali Business - 09/07/2019 AccorHotels review

The people in the hotel were very nice and helpful. The hotel is located outside Lyon and access is by expensive taxis only. Nothing at the vicinity! The survey is communicated through a wrong language.

Customer review rating 4.4/5

Anonymous Families - 09/07/2019 AccorHotels review

We arrived early so I understood not being able to check in early. However we were told twice it would be 20 more minutes. By 2:15 I asked to speak to manager and was told no one was there until next day. When I wouldn’t accept that answer, I was told a manager would be there at 3 pm. I felt like I was lied to. The room was good and quiet but my stay was 17 hrs.

Customer review rating 4.4/5

Anonymous Business - 03/07/2019 AccorHotels review

Nice!!!!

Fine hotel

TripAdvisor rating 4.0/5

Wanderer300073 Couples - 05/06/2019 TripAdvisor review

Everything was fine. Easy incheck, fine room, bathroom clean and frech. Bar and resturang exelent service and meny. The food perfect made. Parking outsider and indoor garage. Good for cars whit holiday stoff.

Customer review rating 4.4/5

Alan M. Couples - 28/05/2019 AccorHotels review

Everything was great apart from lack of air-conditioning which was quite clearly stated on the confirmation that it was available. Had paid extra for a more expensive room. Unfortunately it had large glass windows which faced the sun and the room was very hot. There were no opening windows and the door to the balcony could not be left open because of high winds.

Dear ALAN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Genas Eurexpo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About our air conditionning, the problem is now fixed, we are sorry you had to support it. We hope that the next time you come with us, you will feel welcomed ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne SAINRAT Directrice Générale | General Manager

Nice environments, comfortable rooms, staff could be more friendly

Customer review rating 4.4/5

Michael K. Business - 17/05/2019 AccorHotels review

My comment "staff could be more friendly" relates to the service on the bar - poor support and understanding for not French-speaking people

Dear MICHAEL K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Genas Eurexpo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne SAINRAT Directrice Générale | General Manager

Short pleasant stay with warm welcome

Customer review rating 4.4/5

Anonymous Couples - 11/05/2019 AccorHotels review

No prior reservation made before arriving at the hotel. With the hotel being busy, no Privilege room was available. However, the Night shift staff did all he could to accommodate us & that is WHAT matters. Thank you!

Nice Hotel

Customer review rating 4.4/5

Anonymous Couples - 07/05/2019 AccorHotels review

Perfect for when we are on travel

OK mercure

Customer review rating 4.4/5

Hendrik Business - 27/04/2019 AccorHotels review

Everything ok

Good hotel close to the Airport

Customer review rating 4.4/5

Grant Couples - 10/04/2019 AccorHotels review

Brief stay, friendly receptionist. Room was adequate but disappointed did not receive Platinum upgrade.

Your booking system

Customer review rating 4.4/5

R. Families - 26/03/2019 AccorHotels review

Dear Madam, dear Sir, It is not acceptable to not properly inform your customers about your booking process. An amount (which does not match with the amount of the booked room) has been blocked on my credit card without any information and I had to pay my bill at check-out without knowing that. In total, it is like having paid twice! Now, I have to claim that pre-authorization amount back and have been informed that it can take several days. It is up to you to chose the right staff at the reception desk to inform about that kind of process or to mention it clearly on your website. Next time, I will book through Booking, something I wanted to avoid being aware they are taking a massive fee. I will not book online again. Best regards Helene R.

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