Mercure Alice Springs Resort 4 stars

TripAdvisor rating 4.0/5 1,470 reviews
Mercure Alice Springs Resort
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Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ASP AIRPORT
  • Late Check Out
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870
alice springs
australia

Tel: +61889514545

Fax: (+61)8/89530995

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    ASP AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    A SRRINGS TRAIN STN At 2km / 1.24 miles

GPS :-23.702813, 133.886296

Our accommodations

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Standard Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Standard Twin Room with 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Twin Room with 2 Double Sized Beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views

  • Max. number of persons: 4
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

BARRA ON TODD RESTAURANT AND BAR

Type of cuisine: International

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARRA BAR

Photo non contractuelle / Strictly non binding

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 345

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,805 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,470 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely stay

TripAdvisor rating 4.0/5

JNG100 Couples - 11/08/2019 TripAdvisor review

Close to the town centre the Mercure was a great place to stay. We found everything perfect except for the room service meal on our first night. It had us worried about the rest of our stay but we had 2 breakfasts and a dinner in the restaurant and they were delicious. We would stay again.

Dear JNG100, Thank you for taking the time to review Mercure Alice Springs Resort, i'm so pleased that you found the Mercure to be a great place to stay and enjoyed our excellent proximity to the town centre. I'm also pleased to hear that you found everything perfect, but I apologise that your room service on the first night did not meet your expectation and I have passed that feedback on to our F&B Manager. I'm pleased to hear though that you found the buffet breakfast and dinner in the restaurant to be delicious, and I hope to welcome you back at the resort in the future for another memorable stay! Warm regards, Emma Todd General Manager

Disgusting

Customer review rating 4.3/5

Ruth Business - 10/08/2019 AccorHotels review

Aircon didn’t work fixed myself, offered to move at 9.30 at night after reception new about problems at 4pm Checked out. Drove back to Tennant looked closely at charges. Overcharged by $74. Called reception lady I dealt with decided that 4 drinks = $74. Unwilling to listen requested all signed receipts be forwarded. Women declined it was her way or no way I stayed at this hotel as work booked me there. Never again Dinner night before checking out disgusting my friend refused to pay for her meal. Ordered blue steak 2 efforts later. Steak arrived medium and full of gristle NOT HAPPY

Good Breakfast

Customer review rating 4.3/5

Anonymous Families - 10/08/2019 AccorHotels review

Friendly service, nice rooms, good breakfast

Rooms ok but some issues

Customer review rating 4.3/5

Anonymous Families - 10/08/2019 AccorHotels review

A bit of a strange stay. The shower head exploded off the wall while my son was showering, luckily he wasn’t hurt. They charged for a roll away bed which was a first for me. There were no temperature control in the room, we were hot so opened the door to the balcony which seemed a bit unsafe because you could access the balcony from other rooms. The room only had two towels even though they knew four of us were staying in the room. The room was clean enough. The breakfast was the highlight as it and the servers where really great.

Loved your hotel and our lovely room , not expecting this

Customer review rating 4.3/5

Tricia Couples - 09/08/2019 AccorHotels review

Easy check in and parking . Room was very modern and comfortable . we made use of balcony and bath after a long drive . Dinner very enjoyable with great wait staff, however breakfast a little disappointing with ordinary hot buffet and not good coffee . Cold buffet much better with good fruits and muesli /yogurt . Would stay again and recommend .

Very pleasant

Customer review rating 4.3/5

John M. Couples - 08/08/2019 AccorHotels review

We enjoyed our stay. Our room was comfortable. The dining was very enjoyable.

Pleasant

Customer review rating 4.3/5

Anonymous Couples - 08/08/2019 AccorHotels review

Overall our experience was pleasant but not at the top, certain things could be improved. When checking in reception didn’t know the conditions of our package, we had to ask for the $50. Credit and also 12 noon check out wasn’t considered even though it was stated in our documentation. Welcome gift I guess was a free drink voucher! The room was large but house keeping was basic over our stay. Leaking toilet was reported the first night but nothing was done about it told them again on check out. The day of our departure house keeping was knocking on our door at 9.10am. We left at 10am as obviously the late check wasn’t going to be honoured.

Clean Comfortable friendly with great location for walking to town centre

Customer review rating 4.3/5

Anonymous Couples - 07/08/2019 AccorHotels review

Short stay to recharge after living in community

Good hotel in good position

Customer review rating 4.3/5

Carmel G. Couples - 07/08/2019 AccorHotels review

Everything was good but no help with baggage to our room

Comfortable accommodation

Customer review rating 4.3/5

G. R. Couples - 07/08/2019 AccorHotels review

Nice accommodation

A convenient pleasant hotel

Customer review rating 4.3/5

Kerry E. Couples - 07/08/2019 AccorHotels review

Our short stay was fine, but once again our towels were replaced after one night despite our careful hanging of them on the rails. It is pointless asking guests to be environmentally responsible and not training staff to follow rules. I know accor has a strong environmental policy but implementation is obviously a weak point.

very pleasant

Customer review rating 4.3/5

Stuart L. Friends - 06/08/2019 AccorHotels review

Staff friendly and willing to assist where possible, however I did have to request drink vouchers on arrival for the second stay on 2 August. Being an Accor Plus member they should have been included automatically. Additionally, as we were traveling with friends I requested their room be located close to ours. This worked on our first visit on 28 July but on the second visit they were located some distance away.

Recommended

Customer review rating 4.3/5

Anonymous Solo - 06/08/2019 AccorHotels review

Excellent accommodation with helpful Reception staff, with the convenience of a good restaurant on site, for breakfast and dinner.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bhushan Kulkarni Front Office Manager

comparative room rates in our group and standard of room seemed inconsistent

Customer review rating 4.3/5

Anonymous Families - 05/08/2019 AccorHotels review

Fine

Satisfied

Customer review rating 4.3/5

Michelle I. Couples - 04/08/2019 AccorHotels review

Check in was good and friendly directions to room a bit unsure Room faces on to the road and 5 air con units and 1 dead tree , might be nicer to have something covering them room service was great , the poor waitress had a very heavy tray and no trolley

Dear Michelle I., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am glad to hear that you had an overall pleasant stay with us. My most sincere apologies for the distasteful view from your room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Perfect in every way

Customer review rating 4.3/5

Niallicus Couples - 04/08/2019 AccorHotels review

Roo, hotel location and restaurant first rate

Dear Niall, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Very pleasant stay

Customer review rating 4.3/5

Kristy W. Families - 03/08/2019 AccorHotels review

Great assistance from the kitchen in freezing my food (travelling with allergies). Lovely grounds and spacious room. Air conditioner compressor cycling in and out from another room was noisy during tge night.

Dear Kristy W., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive feedback. I am glad to hear that you had an overall pleasant stay. My most sincere apologies for the air-con noise coming from another room. we are sorry for the inconvenience caused due to that. Thank you again for sharing your experience with us, and we hope to welcome you back very soon! Sincerely, Bhushan Kulkarni Front Office Manager

very happy

Customer review rating 4.3/5

Edna Friends - 03/08/2019 AccorHotels review

Nice clean rooms

Dear Edna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Quite pleasant except for the noise

Customer review rating 4.3/5

Anonymous Families - 02/08/2019 AccorHotels review

Having a front lower floor room onto the Terrace was quite noisy. Noise from within the building from other quests was disruptive to sleep. ie. people in next room could be heard through the adjoining room door. Children heard running around up stairs. Apart from the noise the staff were pleasant and helpful.

Dear Rachel C., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad to hear that you had an overall pleasant stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Friendly, close to town, comfortable hotel

Customer review rating 4.3/5

Deb Families - 31/07/2019 AccorHotels review

Good. Room was fine, staff (reception and dining) helpful and friendly.

Dear Deborah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager
Our most recent 20 reviews

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