Mercure Alice Springs Resort 4 stars

TripAdvisor rating 4.0/5 1,500 reviews
Mercure Alice Springs Resort
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ASP AIRPORTPaying
  • Late Check OutPaying
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870
alice springs
australia

Tel: +61889514545

Fax: (+61)8/89530995

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    ASP AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    A SRRINGS TRAIN STN At 2km / 1.24 miles

GPS :-23.702813, 133.886296

Our accommodations

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Standard Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Standard Twin Room with 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 23
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Twin Room with 2 Double Sized Beds

  • Max. number of persons: 4
  • Area: From 30
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views

  • Max. number of persons: 4
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

BARRA ON TODD RESTAURANT AND BAR

Type of cuisine: International

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARRA BAR

Photo non contractuelle / Strictly non binding

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 345

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,007 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,500 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

enjoyable

Customer review rating 4.3/5

Damien Business - 17/10/2019 AccorHotels review

overall it was a pleasant experience. food was good, the hospitality was good, and my room was spacious, clean and comfortable.

Very noisy (and the power went out) not your fault

Customer review rating 4.3/5

Deborah Couples - 16/10/2019 AccorHotels review

Unfortunately not a good experience! Nice hotel, good meal but after we went to bed there were two incidences on the bridge right near by and the police eventually came. Very disruptive for sleep. A bit later around 5.00 am neighbours came home and had a very loud lengthy conversation that woke us again. That was a Saturday night though. Next night the power was out when we got home around 5.30 and stayed out until 10.00pm. (Not the hotels fault!) None of these problems were really the hotels fault. But it did put a damper on the stay.

food poisoning and a power outage

Customer review rating 4.3/5

Anonymous Solo - 16/10/2019 AccorHotels review

I was unwell with food poisoning. quite sure i caught if from the room service meal i ordered , because symptoms started suddenly 2hours after I ate it. As a result i missed a day of work and missed a work deadline. I received a refund on the meal but nothing else. Spent 2 days mostly in bed unable to eat or go out

Very enjoyable stay at Mercure Alice Springs Resort

Customer review rating 4.3/5

Petra C. Families - 15/10/2019 AccorHotels review

Very friendly staff at reception, very well maintained Resort and Pool Area and great location, just a short walk over the bridge into town, would definitely stay at the Mercure Alice Springs again

Enjoyable

Customer review rating 4.3/5

Jackalene M. Couples - 15/10/2019 AccorHotels review

Enjoyable. I did complain about pool gate being left open cause it woukd not close properly. I reported it twice still was not fixed when I was leaving on my last day.

Awful experience

Customer review rating 4.3/5

Karen Business - 14/10/2019 AccorHotels review

Aboriginal people in same rooms as full paying guests - some had up to 8 people in one room. kids running up and down the hallways at 10pm shouting and knocking on doors when we were trying to sleep. Aboriginal woman begging for money from people trying to eat in the restaurant, making guests very uncomfortable, before she had an argument with the wait staff when asked to leave. wallets were stolen from rooms - key cards can open other rooms. More aboriginal people in groups sitting on the lawns outside the rooms - scaring some of the other guests. They were smoking in the hallway. service in restaurant was slow - preordered menu days in advance. Seated at 6:30, entrees at 7:15, mains at 8 and dessert at 8:30. Had to ask for clean cutlery after entree and dessert spoons. No egg chef at breakfast as the kitchen is undergoing renovations We were part of a 5 star tour by a large reputable Australian tour company and thought the service was appalling and clearly not up to standard.

Average Stay.

Customer review rating 4.3/5

Anne C. Families - 14/10/2019 AccorHotels review

Staff pleasant and courteous. But didn’t appear to know much about Platinum membership entitlement. Which was rather disappointing.

Great location, comfortable rooms

Customer review rating 4.3/5

Anonymous Friends - 14/10/2019 AccorHotels review

We were happy with our room and room service. The staff were friendly and helpful. The hotel is in a perfect location close to town which suited us perfectly.

Great central location

Customer review rating 4.3/5

Ruth Friends - 14/10/2019 AccorHotels review

Enjoyed our time, however felt the overall cleanliness could have been better. Room clean & good presentation. The pool area seemed at 8am in the morning not to have been cleaned from the day before. It is such an inviting area, it was a shame to see it looking uncared for.

Mediocre

Customer review rating 4.3/5

Anonymous Families - 14/10/2019 AccorHotels review

Children cut feet on tiles in the pool, had to ring reception to get enough towels for our family every night we were there and I got food poisoning in the restaurant.

Very comfortable and in a great location

Customer review rating 4.3/5

Sue H. Couples - 13/10/2019 AccorHotels review

Very pleasant - easy check in and check out. Nice room and good bed.

good

Customer review rating 4.3/5

Nelia B. Solo - 13/10/2019 AccorHotels review

It is nice staying in Mercure. There are some staff that are really friendlyand accommodating but there are some that dont care about the costumer. Its just because maybe Im asian they dont serve me the way they treat the others. However,I enjoy in your hotel and i really make sure I will come back there again.

Enjoyable time in Alice Springs

Customer review rating 4.3/5

Julie Business - 12/10/2019 AccorHotels review

Room was clean and spacious, staff friendly and efficient, food was excellent from the restaurant.

Very nice

Customer review rating 4.3/5

Kylie D. Friends - 11/10/2019 AccorHotels review

Pleasant and accommodating, friendly staff

Never Again

Customer review rating 4.3/5

J &. M. G. Couples - 11/10/2019 AccorHotels review

Receptionist attendant was excellent and friendly bu from there went down. Given key to room . Looking for room looked at the building and was very disappointed. Looked like a toilet block. On opening the door workmen equipment there. They offered another room in this block but we said we refuse to stay here if the rooms are similar .Old dark and depressing rooms. They later offered us a renovated room. We took that but on opening door the stench was terrible. Told reception and housekeeper came and shampooed carpet. Was better but we were walking on wet carpet.

Very Disappointing and Misrepresented

Customer review rating 4.3/5

Pat D. Business - 11/10/2019 AccorHotels review

Email sent to mc… Hi Simon thanks for asking about my stay. It really was less than acceptable and I tried to raise my concerns with the reception staff and was fobbed off and the issues were not dealt with nor were there any apologies made. My stay last week started with the fact that you provided me with a room that was not what I paid for. I reserved a garden view room however I was provided with a room that was looking out over the bush and one of the furthest from the restaurant that you can get. This was the problem. The hotel advertises that you have lifts at the hotel yet I had to drag my full suitcase as I have been on the road for a week up 2 flights of stairs as the accommodation lift was broken and there was no lifts for humans to use .As I have a bad knee I always choose either ground floor rooms or places with lifts for this reason. Next came along the fact that there was no room service menu in the room and I had to ring reception 3 times before the lady from reception finally brought it up to me. It had been 2 hours from when I was first promised that someone would bring one up(I guess your team does not like climbing the stairs either). Finally I ordered my room service which was a simple Caesar salad and they took my order and then half an hour later called me back advising that they had run out of cos lettuce and could not provide me with the salad unless I was happy to accept a mixed leaf variety of lettuce . At 8 30pm I would have eaten anything so it was agreed that they would make my ceasar salad with different styles of lettuce .When the salad arrived it was just a garden salad with lettuce onion and tomatoes. All of these things happened in a one night stay which really is less than acceptable yet when I raised these issues with the reception I was met with shock and disbelief but no apologies were offered. As I now have to travel to Alice Springs on a regular basis I will have to seriously consider if I will be staying again with you. I think that it is only right to give you the right of reply before posting my review online. Kind Regards Pat D. Honda Australia pa… 04…

Nice Accom, clean and great food

Customer review rating 4.3/5

Tammy Couples - 10/10/2019 AccorHotels review

Rooms were spacious and clean, pool was nice and restaurant was great especially when using Accor card discount. The only thing missing was a spa in the pool are which would have been great after a day out exploring.

Relaxing and calm

Customer review rating 4.3/5

Rachel H. Families - 10/10/2019 AccorHotels review

We really enjoyed our stay. Clean and comfortable. Nice bathroom products. But we were located near a dispenser fridge which was actually quite noisy at night time. I wanted to unplug it or ask to be moved but my son thought it was embarrassing so I didn’t.

As we were only in your hotel overnight we can only say we were satisfied with the experience.

Customer review rating 4.3/5

Charles K. Couples - 09/10/2019 AccorHotels review

We were satisfied with the hotel and staff in our short stay.

Dear Evelyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Relaxing resort, comfortable, clean, great service.

Customer review rating 4.3/5

Brian R. Couples - 09/10/2019 AccorHotels review

Very comfortable. Friendly, helpful staff. Taehla in the restaurant was so nice. She was very helpful, friendly and efficient. Also acknowledge us when we came into the bar the next night. Great location in the edge of the town centre.

Our most recent 20 reviews

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