Mercure Alice Springs Resort 4 stars

TripAdvisor rating 4.0/5 1,497 reviews
Mercure Alice Springs Resort
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Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ASP AIRPORTPaying
  • Late Check OutPaying
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870
alice springs
australia

Tel: +61889514545

Fax: (+61)8/89530995

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    ASP AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    A SRRINGS TRAIN STN At 2km / 1.24 miles

GPS :-23.702813, 133.886296

Our accommodations

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Standard Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Standard Twin Room with 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 23
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Superior Twin Room with 2 Double Sized Beds

  • Max. number of persons: 4
  • Area: From 30
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views

  • Max. number of persons: 4
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

BARRA ON TODD RESTAURANT AND BAR

Type of cuisine: International

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARRA BAR

Photo non contractuelle / Strictly non binding

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 345

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,986 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,497 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very nice

Customer review rating 4.3/5

Kylie D. Friends - 11/10/2019 AccorHotels review

Pleasant and accommodating, friendly staff

Never Again

Customer review rating 4.3/5

J &. M. G. Couples - 11/10/2019 AccorHotels review

Receptionist attendant was excellent and friendly bu from there went down. Given key to room . Looking for room looked at the building and was very disappointed. Looked like a toilet block. On opening the door workmen equipment there. They offered another room in this block but we said we refuse to stay here if the rooms are similar .Old dark and depressing rooms. They later offered us a renovated room. We took that but on opening door the stench was terrible. Told reception and housekeeper came and shampooed carpet. Was better but we were walking on wet carpet.

Very Disappointing and Misrepresented

Customer review rating 4.3/5

Pat D. Business - 11/10/2019 AccorHotels review

Email sent to mc… Hi Simon thanks for asking about my stay. It really was less than acceptable and I tried to raise my concerns with the reception staff and was fobbed off and the issues were not dealt with nor were there any apologies made. My stay last week started with the fact that you provided me with a room that was not what I paid for. I reserved a garden view room however I was provided with a room that was looking out over the bush and one of the furthest from the restaurant that you can get. This was the problem. The hotel advertises that you have lifts at the hotel yet I had to drag my full suitcase as I have been on the road for a week up 2 flights of stairs as the accommodation lift was broken and there was no lifts for humans to use .As I have a bad knee I always choose either ground floor rooms or places with lifts for this reason. Next came along the fact that there was no room service menu in the room and I had to ring reception 3 times before the lady from reception finally brought it up to me. It had been 2 hours from when I was first promised that someone would bring one up(I guess your team does not like climbing the stairs either). Finally I ordered my room service which was a simple Caesar salad and they took my order and then half an hour later called me back advising that they had run out of cos lettuce and could not provide me with the salad unless I was happy to accept a mixed leaf variety of lettuce . At 8 30pm I would have eaten anything so it was agreed that they would make my ceasar salad with different styles of lettuce .When the salad arrived it was just a garden salad with lettuce onion and tomatoes. All of these things happened in a one night stay which really is less than acceptable yet when I raised these issues with the reception I was met with shock and disbelief but no apologies were offered. As I now have to travel to Alice Springs on a regular basis I will have to seriously consider if I will be staying again with you. I think that it is only right to give you the right of reply before posting my review online. Kind Regards Pat D. Honda Australia pa… 04…

Nice Accom, clean and great food

Customer review rating 4.3/5

Tammy Couples - 10/10/2019 AccorHotels review

Rooms were spacious and clean, pool was nice and restaurant was great especially when using Accor card discount. The only thing missing was a spa in the pool are which would have been great after a day out exploring.

Relaxing and calm

Customer review rating 4.3/5

Rachel H. Families - 10/10/2019 AccorHotels review

We really enjoyed our stay. Clean and comfortable. Nice bathroom products. But we were located near a dispenser fridge which was actually quite noisy at night time. I wanted to unplug it or ask to be moved but my son thought it was embarrassing so I didn’t.

As we were only in your hotel overnight we can only say we were satisfied with the experience.

Customer review rating 4.3/5

Charles K. Couples - 09/10/2019 AccorHotels review

We were satisfied with the hotel and staff in our short stay.

Dear Evelyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Relaxing resort, comfortable, clean, great service.

Customer review rating 4.3/5

Brian R. Couples - 09/10/2019 AccorHotels review

Very comfortable. Friendly, helpful staff. Taehla in the restaurant was so nice. She was very helpful, friendly and efficient. Also acknowledge us when we came into the bar the next night. Great location in the edge of the town centre.

A great venue in the heart of the heart of Australia.

Customer review rating 4.3/5

Des Friends - 09/10/2019 AccorHotels review

A great location with comfortable rooms, long breakfasts and a nice refreshing pool. The staff were friendly and helpful. This all helped to make my stay in Alice a pleasant experience. I would eccomend to others.

Fabulous

Customer review rating 4.3/5

Alison W. Friends - 09/10/2019 AccorHotels review

Excellent accommodation and the breakfast was beautiful. The staff from reception, to housekeeping, and restaurant were absolutely wonderful. So helpful, polite and always with a smile.

Dear Alison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Good but the cleaning staff needs to be educated on how they conduct their business

Customer review rating 4.3/5

Anonymous Families - 08/10/2019 AccorHotels review

Good, however our rooms were being cleaned and we hadn't checked out yet. We still wanted to have a shower, we couldn't have a shower anymore as they just kept cleaning,

A very comfortable, relaxing and convenient oasis for tired travellers arriving in Alice from the desert!

Customer review rating 4.3/5

Dr G. R. Couples - 08/10/2019 AccorHotels review

Our room was lovely, the bed comfortable, and the aspect quiet and relaxing. We also dined in the restaurant on our first night, and the food and service was excellent.

Dear Geoff R., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Mostly very good

Customer review rating 4.3/5

Robyn Couples - 08/10/2019 AccorHotels review

We had a nice stay in Alice Springs. We loved the restaurant and bar area, though a little expensive. The food was excellent and the service was very good. On the negative side, we had the furthermost room away, up 2 flights of stairs and the luggage lift was not working, so my husband had to drag 2 big suitcases up the stairs- not easy at our age. I know we could have asked for help, but it was a long way back after a long day. The worst thing was the cochroaches in the room!!! Also we didn't realise to get the aircon working we had to open and close the sliding door! Reception soon set us right there.

Excellent service at a well priced hotel

Customer review rating 4.3/5

Richard N. Couples - 07/10/2019 AccorHotels review

Very warmly welcomed by Bhushan who gave us some helpful local tips. Restaurant was esxcellent with some great barramundi on offer.

great breakfast and good service.

Customer review rating 4.3/5

Trevor Business - 07/10/2019 AccorHotels review

Very good friendly and efficient staff.

Dear Trevor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Best place in Town , Great service

Customer review rating 4.3/5

Paul D. Families - 06/10/2019 AccorHotels review

Friendly Staff, Nice rooms , The restaurant was a bit expensive , although the food was lovely.

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Manager is incompetent.

Customer review rating 4.3/5

Dan Business - 06/10/2019 AccorHotels review

I am still waiting for the Manager to return emails and phone messages due to a cheaper price I found and the online service was shocking. I will never stay at another accors hotel ever again.

Great accommodation and restaurant

Customer review rating 4.3/5

Brad D. Families - 05/10/2019 AccorHotels review

The room was great, staff were wonderful and very attentive. But the restaurant was fantastic. Great menu and the special 2 course was excellent value with great tasting food. Thank you again.

Dear Brad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Wonderful Oasis in the Desert

Customer review rating 4.3/5

Marouf Families - 04/10/2019 AccorHotels review

very good hotel, some parts dated, good value for money. good food but limited range for a hotel of such high calibre

Dear Marouf, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…

Very welcoming staff in a quiet and clean hotel

Customer review rating 4.3/5

Am Friends - 02/10/2019 AccorHotels review

Very welcoming and helpful staff in a quiet and clean hotel. Food was great too (breakfast buffet and dinners).

Dear Axelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager Mercure Alice Springs Resort Email: bh… Tel: +6…
Customer review rating 4.3/5

Anonymous Business - 30/09/2019 AccorHotels review

we had a trailer and was told we could park it in a certain place and then we got blocked in by another person which ment we couldn't move until they let us out was very annoying.

Our most recent 20 reviews

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