Hotel - Mercure Alice Springs Resort
Mercure Hotel Mercure Hotel

Mercure Alice Springs Resort

4.0/5 1,309 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASP AIRPORT
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-21:00
    • Opening hours : Week-end 11:30-21:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, Foxtel channels, tea and coffee making facilities, room service and natural light.

  • 139 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 495 reviews

Our guest reviews for Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,309 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 10/07/2018 AccorHotels certified review

Room was ok, though had a slightly funny smell to it and the hallway to the rooms smelt really strong and bad. Breakfast was ok but very overpriced for the quality

Gloria Friends - 10/07/2018 AccorHotels certified review
« Could be better »

The man who transferred us from the train wasn't very nice abrupt. Young girl at reception had an attitude like everything was too much trouble. Can't remember her name she was Caucasian. Potato chips went missing from our room the occupants did not take them they were charged to my room mates account taken off after I explained to reception. Room was booked for two beds only one in the room on arrival. Room serviced well. Air con didn't work up to scratch or the fridge. Guy at reception couldn't give us Mercure email address

Mary Solo - 10/07/2018 AccorHotels certified review
« Overall the service was excellent from reception to the dining room and Bar. »

The room floor was not vacuumed satisfactorily at all before my arrival, I found lollies under the bed when I moved it to fix the curtains and check that the window was locked. Also when I moved the telephone, to place my charging equipment on the bedside table, there was food under the phone, greasy marks on the table, and the food looked like old potato crisps. These fell to the floor and were still on the floor, when I departed, regardless of advising the reception staff that the room needed to be cleaned properly and vacuumed. I also reported that the spare blanket was dirty/filthy and it needed replacing and cleaning and this was not attended to either. Quite revolting really. So not happy with the cleanliness at all. The food was nice. Would I return, yes of course however I will be more noisy if there are unclean areas that need to be attended to immediately. I haven't attended to this survey until now, due to being out of internet range.

Alex Business - 10/07/2018 AccorHotels certified review
« Good, we felt well looked after »

The service has notable improved over the last 2 years and continues to get better on each visit. I've noticed a particular improvement in the way the events team runs things, I felt very well looked after and it was easy to get answers to any questions or worries that we had. Karren and Melanie are particularly helpful and ensured that everything was well prepared for us.

Shirley N. Families - 09/07/2018 AccorHotels certified review
« Night manager was so helpful »

We had a great stay -the only thing that made it confusing was finding our room!

Landmark O. T. D. Business - 09/07/2018 AccorHotels certified review
« Very enjoyable and pleasant »

Been staying here for 25 years plus on company business. We held a company dinner for 45 people on Thursday night July 6th and all staff excellent especially from the Chef and Manager for the night. Everyone was complimentary on all meals. We also had 30 rooms and all were very well clean etc.

Kevan Business - 09/07/2018 AccorHotels certified review

It was a pleasant stay. The meals are always very good. Some maintenance is required in the bathroom of the room I occupied. Broken wall tiles and a shower rose fixture was immovable with most of the water going direct to the wall. Also there were a number of unsupervised juveniles in the Palm block who created a lot of noise running up and down the passageways. Fortunately this ceased around 9.00pm.

Peter Couples - 09/07/2018 AccorHotels certified review
« Good, except for weak water pressure in the shower »

The room was clean and comfortable, with the only problem being that the water pressure in the shower was quite weak

Shannon Solo - 09/07/2018 AccorHotels certified review
« clean and professional »

Clean, professional hotel. Nice sized rooms.

Scott Couples - 09/07/2018 AccorHotels certified review
« Average »

I came off 21 days sleeping in a tent on the Larapinta and was longing for 2 nights of silent sleep. The first night after listening to a sports team play chase up and down the corridor outside my room with music for 3 hours I rang reception at midnight who sent security that made very little difference. The second night was NT Day so fireworks kept me awake - nothing to do with you. The room service did a very average job at a bed make too. Food at restaurant - Brilliant. Front desk staff (Arun) excellent.

Anonymous Families - 09/07/2018 AccorHotels certified review
« A great location with very friendly and helpful staff »

The rooms were well appointed and great to have such a spacious room. The hotel is in a perfect spot to walk to the main attractions of Alice Springs, especially important as we didn't have a car.

Sue D. Friends - 08/07/2018 AccorHotels certified review
« Hot showers? No »

Nice place, great food, friendly staff, clean well-serviced rooms. However, at the times when showers are usually had, morning and night, hot showers were not had. We were told that hot showers could not be guaranteed because there had been an influx of check-ins. Maintenance had checked the system. Not good enough for a hotel that belongs to a reputable chain.

Wayne H. Business - 07/07/2018 AccorHotels certified review
« Great place to stay »

I've stayed here alot over the years. Always a grsat experience from start to finish. Warm friendly staff. Great rooms ( River gum ) Great breakfast. Very quiet resort. Resturant has got some good meals & room service, but I've been saying for along time now that there needs to be easy meals on the room service menu as well. When you just want something light like toasted sandwiches or pizza or chicken schnitzel. Last stay i ended up having to get food delivered in. I've said this in survey's & on ratings many a time & asked management but no response. I'm staying here 2-3 more times this year so I'm hoping i get to see a menu update.

Dan Business - 07/07/2018 AccorHotels certified review
« Disappointing »

Bed bugs, really bad BO spell throughout the hallway, very basic - poor quality gym. My colleagues and I Won’t be staying here again for future visits to Alice

Matt N. Business - 07/07/2018 AccorHotels certified review
« Last minute no room! »

I stay at your hotel alice springs resort everytime i work in alice. I chose this accom because it suits my access with work vehicle and location. To be cancelled and relocated at the last minute is annoying and will leave me and my company no choice but to explore other hotels in the future.

Anonymous Families - 07/07/2018 AccorHotels certified review
« Comfortable, well managed hotel »

Good

John G. Business - 05/07/2018 AccorHotels certified review
« Ordinary »

I stayed at the Mercure Alice Springs four times in 5 weeks and was just hoping that my negative experiences were an anomaly. They weren't.

F. C. Couples - 05/07/2018 AccorHotels certified review
« It was an average stay »

It was an average stay nothing in which we would class as exceptional.

Lesley E. Couples - 05/07/2018 AccorHotels certified review
« The staff were very accommodating providing excellent care and service. »

We arrived suddenly due to my husband being ill. The manager upgraded us as our room wasn't ready and did everything he could to assist us in our stay. My husband was able to sleep in a quiet comfortable room and was feeling much better the next day enabling us to complete our journey to Darwin.

Couples - 05/07/2018 TripAdvisor review
« Great Place to stay in Alice Springs »

We spent 4 nights at Mercure in Alice Springs. All the staff treated us very well, responding happily to all our requests. The hotel is well-located, just across the Todd River from the town centre. The restaurant was also very good and we found it very good value for money. Thank you to all

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