Mercure Alice Springs Resort 4 stars

TripAdvisor rating 4.0/5 1,462 reviews
Mercure Alice Springs Resort
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ASP AIRPORT
  • Late Check Out
  • Laundry
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870
alice springs
australia

Tel: +61889514545

Fax: (+61)8/89530995

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    ASP AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    A SRRINGS TRAIN STN At 2km / 1.24 miles

GPS :-23.702813, 133.886296

Our accommodations

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Standard Room with 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Twin Room with 1 Double and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Mountain view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Twin Room with 2 Double Sized Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Garden side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Deluxe Room with 1 King Size Bed with Balcony and River or Garden Views

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Garden side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Deluxe Room with 2 Queen Sized Beds with Balcony and River or Garden Views

  • Max. number of persons: ‌4
  • Area: From 34
  • Views: Garden side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

BARRA ON TODD RESTAURANT AND BAR

Type of cuisine: International

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARRA BAR

Photo non contractuelle / Strictly non binding

The Barra Bar has an extensive list of fine wine, cocktails as well as Australian and imported beer. It provides the perfect setting for a morning meeting with an espresso, relaxing afternoon using free WiFi, pre dinner beverage or nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 345 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,693 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,462 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Careless staff

TripAdvisor rating 4.0/5

LachlanM177101 Friends getaway - 17/07/2019 TripAdvisor review

Spent two nights in a double room. Both mornings we were woken up at approx 4 am by loud banging noises, sounded like pipes.. spoke to man at reception, didn't seem to care at all, seemed as though he thought i was lying.. Didn't even get an apology

Excellant

Customer review rating 4.3/5

Stephen B. Couples - 15/07/2019 AccorHotels certified review

Nice accommodation in a quiet area. Excellent restaurant

Very nice stay

Customer review rating 4.3/5

T.s. Families - 14/07/2019 AccorHotels certified review

Our room was nice and clean, everything you needed could be found. Reception was very nice and helpful and the restaurant was great.

Great

Customer review rating 4.3/5

Michelle Families - 14/07/2019 AccorHotels certified review

Great! Staff we’re very friendly and obliging!

Well located, comfortable, good quality accommodation.

Customer review rating 4.3/5

Kiren Families - 13/07/2019 AccorHotels certified review

Very happy with the beds, bathroom good, air con was good, coffee machine tricky to get right; freezer all iced up (I removed quite a lot) but the door wouldn’t close properly and my ice creams melted. Was a bit odd hearing housekeepers keep knocking on doors and calling out ‘minibar’ instead of ‘housekeeping’. I couldn’t work out what they were saying for the first few days. Tv small for the type of room.

Customer review rating 4.3/5

Anonymous Business - 12/07/2019 AccorHotels certified review

Comfortable and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Great hotel for family

Customer review rating 4.3/5

Anonymous Families - 12/07/2019 AccorHotels certified review

Large room for family of four (2 queen beds). Clean, quiet & well appointed. Good location. Breakfast and lunch were pretty good also. The only complaint is the checkin process took way too long, need more staff on the front desk. I had stayed before & returned due to a great first experience.

Dear Guest, Thank you for the great review of our hotel! I'm sorry that the check in process took longer that expected. My most sincere apologies for that. We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Bhushan Kulkarni Front Office Manager

Comfortable but not the room I booked

Customer review rating 4.3/5

Gerber Families - 12/07/2019 AccorHotels certified review

The room provided was not the room I booked. I booked two rooms with double beds but got two rooms with a single bed and a double bed. This was not suitable for my family

Dear Susan W., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I sorry to hear that the room was not suitable for your family. My most sincere apologies for that. The booking we received through the travel agent was for a standard room with a double and a single bed only. Due to being completely booked on that night we were unable to upgrade your room. I am so sorry that your expectations were not met. Thank you for your feedback, and I hope to welcome you back in the near future! Sincerely, Bhushan Kulkarni Front Office Manager

Not the usual 90%+

Customer review rating 4.3/5

R A. F. Families - 12/07/2019 AccorHotels certified review

Motel extracting Credit Card Funds without authorizing first, unable to have adjoining rooms on ground floor as originally booked 5 weeks prior, medical issues including COPD +Knee, unable to climb stairs

Dear Robert A F., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a compensation I have credited your membership with 1200 bonus points which you may use towards your future stays with Accor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Reasonable

Customer review rating 4.3/5

Anonymous Business - 12/07/2019 AccorHotels certified review

I had no heating this was addressed with a dodgy portable heater and when I went to call reception regarding the matter there was no connected landline - the phone cable was missing - not good if an emergency situation, or if one didn't have a mobile or had a flat battery with their mobile phone!

Dear Lisa V., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Mixed experience

Customer review rating 4.3/5

Phill Couples - 11/07/2019 AccorHotels certified review

Stayed twice at the Mecure, the first was excellent, the room was very comfortable, clean and you an excellent standard. When checking out, I again booked in for a night 2 days later. I asked for a king bed and preferably on the ground floor. I was told that night wad busy but we could have a room with a king bed but it was more expensive as it was a better room. No issues. When we checked in on the 4th we paid the higher rate, but wad given a much lower quality room with 2 queen beds. When I spoke to the counter I wad told that that was all they had, she apologized and gave us a free breakfast. Very grateful for the breakfast but confused about how things changed I 2 days.

Dear Philip P., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Convenient and comfortable

Customer review rating 4.3/5

Andrea B. Families - 11/07/2019 AccorHotels certified review

Great stopover on route to the outback

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

A great place to stay in Alice Springs!

Customer review rating 4.3/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Very convenient place to stay. Rooms well appointed. Enjoyed meals at restaurant.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

No-one seemed in charge

Customer review rating 4.3/5

Alicia W. Families - 10/07/2019 AccorHotels certified review

The rooms were fine but the common areas looked a bit shabby. Service was slow in the Barra on Todd restaurant. At 11pm on Monday 1 July a fire alarm went off, that was deafening. We were evacuated for about 15 minutes. There was no explanation from management, no apology, no compensation. It was handled very poorly. The next day no-one at reception seemed to know anything about it. We heard from our tour guide, that this is a common occurrence. The alarm was so loud, it could give someone a heart attack. The overall impression I am left with from our experience, is that the Alice Springs establishment is neglected.

Dear Alicia W., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Pleasant

Customer review rating 4.3/5

Amanda Families - 10/07/2019 AccorHotels certified review

Comfortable and pleasant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

A lovely space to stay

Customer review rating 4.3/5

Tony Business - 10/07/2019 AccorHotels certified review

Everything was well organised in the room and room service was prompt with delicious food.

Dear Tony G., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bhushan Kulkarni Front Office Manager

Very goog

Customer review rating 4.3/5

R K. Friends - 09/07/2019 AccorHotels certified review

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager
Customer review rating 4.3/5

Susie V. Families - 08/07/2019 AccorHotels certified review

Chose The Mercure because of its convenient position in relation to walking in to town. (Unfortunately we didn't make use of this and drove in our hire car instead). My daughters had to share a Queen size bed which I didn't think would be a problem when I booked, but turned out to be a problem because of fights over bedding and space!!! Ate at Barra on Todd - a lovely meal. Woke the next morning to the lovely sight of river gums in the Todd. All in all a really great stay at the Mercure, Alice Springs.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Very pleasant with helpful staff.

Customer review rating 4.3/5

Wendy Solo - 08/07/2019 AccorHotels certified review

It was a very enjoyable experience in a very pleasant venue.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bhushan Kulkarni Front Office Manager

Clean, friendly staff, spacious hotel

Customer review rating 4.3/5

Anonymous Families - 08/07/2019 AccorHotels certified review

Great location, great buffet, great restuarants, clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in alice springs