Hotel - Mercure Alice Springs Resort
Mercure Hotel Mercure Hotel

Mercure Alice Springs Resort

4.0/5 1,360 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASP AIRPORT
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-21:00
    • Opening hours : Week-end 11:30-21:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, Foxtel channels, tea and coffee making facilities, room service and natural light.

  • 139 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 870 reviews

Our guest reviews for Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,360 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dirk M. M. Families - 11/10/2018 AccorHotels certified review
« Excellent »

The stay was outstanding, all staff are polite and helpful. Customer service is at at 5star level. Rooms are nice, clean and comfortable. Wish we stayed longer.

Alice V. Couples - 11/10/2018 AccorHotels certified review
« Pleasant. »

Staff were all very helpful. We were rather surprised to be in a disabled room which even more puzzling was quite a way from reception but the room was clean and comfortable so not a problem.

Thomas S. Couples - 11/10/2018 AccorHotels certified review
« Great city hotel, spacious but old rooms, breakfast buffet needs a makeover »

Positive: Great location of the hotel, all the spots and the city are within reach. Negative: Our room and the property itself are old and used, major renovation needed, the breakfast buffet was a disappointment and not at par with a 4 star hotel, Asian trainees/students outnumber local employees, cleaning procedures in the room should be reviewed and properly monitored, the coffee box was full of sand.

Carol Solo - 10/10/2018 AccorHotels certified review
« What I expect when I pay with my hard earned money »

Very quiet, clean, close to town, friendly and helpful staff, clean pool.

Nic Couples - 10/10/2018 AccorHotels certified review
« Great facilities, friendly staff just needed a better bed »

Hotel facilities were great, room was modern, staff was friendly. Only recommendation I would have. The bed was only a double with plenty of room for a king and it was on wheels and rolled every time I sat on it.

Del R. Solo - 10/10/2018 AccorHotels certified review
« Perfect »

Thoroughly enjoyed my 4 day stay with you. My room was spacious, clean, quiet. Loved the pool and the restaurant and the fact that I could enjoy a drink by the pool. Although I had the use of a car the close proximity to the town is another plus. Staff friendly and helpful. Will be back.

John Couples - 09/10/2018 AccorHotels certified review
« Very nice »

Excellent. Great room, very quiet, close to town, top food, great value for money

Jada Solo - 09/10/2018 AccorHotels certified review
« Good »

Great

Charlotte Couples - 09/10/2018 AccorHotels certified review
« Cannot trust staff / ne peut pas faire confiance à l'équipe »

There was a confusion in my booking on whether breakfast was included for one or two adults. It was poorly managed by the staff as the reception initially told me it was included and I only heard about the issue when having breakfast - and ended almost eating nothing because if it. The restaurant manager told me not to worry and that it would be on them and I wouldn't have to pay anything. At check out again reception told me nothing had to be paid in extra. It is only when checking my account later than I saw that Mercure debited my account for one additional breakfast. I sent an email but didn't get any refund to date and they try to challenge ny bookibg details again which shouldn't be the point! I should be able to trust what the staff is telling me rather than always justify myself. I am deeply disappointed.

Anonymous Families - 09/10/2018 AccorHotels certified review
« Generally pretty good. »

The overall experience was good. Only minor issue was not having enough pool towels in our room for all the family and then also having none available at reception.

Nicole Couples - 08/10/2018 AccorHotels certified review
« Great service »

We would like to highly praise your staff member, Kara. She was friendly & extermely helpful. We were on holidays & as we are both self employed need a room to work & stay. She organised an early check in & late check out to assist. And then on the monring when I had a major issue to resolve, quickly organised another available room for us to move into effortlessly. Kara is a great assesst to your hotel.

Helen K. Families - 08/10/2018 AccorHotels certified review
« Great »

Only improvement would be to extend the food menu to a few more kid friendly options. Loved the ice machine in the corridor.

Jenny Families - 07/10/2018 AccorHotels certified review

Our experience with Mecure Alice Springs was good.

Nicole L. Business - 07/10/2018 AccorHotels certified review
« Friendly service, clean and welcoming environment »

Staff in the restaurant were very friendly, helpful and obliging. My room was situated next to the road and I was woken up both nights with people wandering past yelling.

Kate Families - 07/10/2018 AccorHotels certified review
« Well-located, comfortable and clean rooms! »

Great hotel! Very well-apointed, comfortable and clean. Excellent staff/service.

Brian Business - 07/10/2018 AccorHotels certified review
« very nice place to stay after weeks out Bush. »

Comfy beds, nice food and great staff.

Jeanelle &. D. B. Couples - 06/10/2018 AccorHotels certified review
« Relaxed resort atmosphere - friendly helpful staff »

We enjoyed our brief two night stay at Mercure Alice Springs. We were on route to Uluru, Kings Canyon etc. We would have loved to return for another night before flying home to Qld. However, the rate of $130 we paid per night increased to $230 the following week. Although we couldn't really fault the hotel we considered that a little overpriced. We loved the relaxed atmosphere, our room was spacious and clean with a comfortable bed and overlooked the garden. Nice pool area with bar service. We ate at the restaurant. Service was good but a little slow at lunchtime. The location was great and an easy walk into town. The friendly helpful staff was probably the standout for us. Thank you for providing an oasis in the desert for us to rest and enjoy our central Australian experience

John K. S. Business - 06/10/2018 AccorHotels certified review
« Close to town »

A good spot, close to town. The hotel appears to be well managed and it’s clean. The staff are helpful and friendly.

Anonymous Couples - 05/10/2018 AccorHotels certified review
« Good location, friendly and helpful reception staff but some problems with housekeeping. »

Loved the location within easy walk to town centre. Enjoyed the spacious room, natural surroundings and sense of openness from our balcony (after traffic noise from main road quietened!) Several communication issues (over 5-6 nights) with housekeeping removing /replacing some mini bar items and utensils and cutlery from the restaurant that we needed for the duration of our stay. Reception staff did their best trying to solve the problems.

G B. Solo - 05/10/2018 AccorHotels certified review
« Ok »

Very good apart from the shower. Leaking under pressure and sprayed bathroom with water. Obviously had not been checked between quests.

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