Mercure Kyiv Congress 4 stars

TripAdvisor rating 4.5/5 473 reviews
Mercure Kyiv Congress
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Hotel extras

  • Just 9 minutes walk to Shuliavska undeground station, direct line to the City Center

  • Cosmopolite Restaurant with own Brewery on site

  • Heated outdoor swimming pool, operating summer time

  • 24/7 Fitness center

  • Pillow menu

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kyiv Congress

Vadima Hetmana Street
6
3057
kyiv
ukraine

Check-in from 14h00

Check out up to 12h00

  • By plane

    BORYSPIL At 40km / 25 miles - Shuttle paying

  • By plane

    ZULYANY At 6km / 3 miles - Shuttle paying

  • By train

    CENTRAL At 9km / 5 miles

  • By train

    KYIV PASSENGER At 7km / 4 miles

GPS :50.45012, 30.443112

Our accommodations

Standard Room with 1 Double Bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with Twin Beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 Double Bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King Size Bed and Sofa

  • Max. number of persons: x3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COSMOPOLITE

Type of cuisine: International

Cosmopolite restaurant with its open view brewery can suggest a wide variety of culinary choices for all tastes accompanied by live music or football match.

Lunch

08:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE

Type of cuisine: International

Restaurant for breakfast, group lunches and coffee breaks.

LOBBY BAR

Photo non contractuelle / Strictly non binding

After a day of meetings or sightseeing nothing beats a glass of good wine or coffee with light meals menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,000 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 400 people

Find out more
Mercure Kyiv Congress Meeting Room

Our guest reviews for
Mercure Kyiv Congress

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

365 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

473 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr

Customer review rating 4.4/5

Spencer H. Families - 20/05/2019 AccorHotels certified review

Absolutely dreadful rude staff ! Breakfeast was horrendous old croissants . Coffee that they wouldn't serve in prison let alone a hotel

Extremely Satisfied

Customer review rating 4.4/5

Anonymous Solo - 13/05/2019 AccorHotels certified review

My expectations were fulfilled.

good time

Customer review rating 4.4/5

Anonymous Business - 06/05/2019 AccorHotels certified review

Thank you very much for your service. Everything was as always very good.

Really good accomodation, the service personal and lobby management were excellent

Customer review rating 4.4/5

Dr_perez_rivas Families - 30/04/2019 AccorHotels certified review

Good location, the personal were quite professional, the check in was really easy, not complication. The Fitness room was well equipped.

great service

Customer review rating 4.4/5

Christopher Business - 30/04/2019 AccorHotels certified review

3 days in Kyiv for a conference. Great helpful staff and service. The bed in the room was extremely hard though.

very good food and comfortable

Customer review rating 4.4/5

Liu P. Business - 29/04/2019 AccorHotels certified review

I like your hotel , and it brought to me very special experience , a warm reception and tidily room. thank you .

Great value for money

TripAdvisor rating 4.5/5

Wanderer34308429139 Business - 27/04/2019 TripAdvisor review

I always love staying at this location. Best service i receive among all hotels I stay. I am travelling to Kiev every other month so this is my 3rd stay and each one was better than the next one. Restaurant has a nice beer of their own.

Not satisfied at all

Customer review rating 4.4/5

Victoria D. Couples - 16/04/2019 AccorHotels certified review

I would choose another hotel easily next time

A great place to stay in a convenient location

Customer review rating 4.4/5

Ralph H. Solo - 01/04/2019 AccorHotels certified review

I have stayed with you 5 or 6 times and enjoy it very much. My only concerns are 1) there is only one English-language television channel ('Animal Planet'). Since I don't speak Russian or Ukrainian I can't watch any news shows during a 4 or 5 day stay. Thus, I lose touch with what is going on the world around me. 2) the lighting in my room was very dim and it was hard to read in the evening. This is the first time I've had this experience in one of your rooms. Is it possible to install brighter lighting, at least in the desk lamp?

i have to say i would expect better, the more expensive the accor hotel the poorer the service :(

Customer review rating 4.4/5

Ruaridh S. Business - 30/03/2019 AccorHotels certified review

Ok, no directions to get to the hotel reception, i was sent to the 4th floor, then 5th floor, only to be told it was the building beside the Mercuri centre, then directed to the resturant, then finally receipton down stairs. Having the centre and the hotel with the same name really needs proper directions or people will get lost. When i to reception the staff really had little interest in serving me, i felt like i was being an inconvienance to them. Finally got to my room, shower door broken, chair broken, also i expected one double bed but had 2 single beds but by this time i just didn't have the energy to complain.

Trip to Kiev

TripAdvisor rating 4.5/5

Wojtek76 Business - 27/03/2019 TripAdvisor review

It was as alwys relaxing stay in nice hotel Very nice gym, good service friendly staff, the only thing which is weird is that restaurant and hotel are not in this same group of payment, meaning you can't have dinner in restaurant in the hotel and charge it to your room.

if you have the choise - stay another place

Customer review rating 4.4/5

Pavlo Z. Business - 24/03/2019 AccorHotels certified review

everytime different problems due to lack of hotel system for perfect operating

Almost perfect

Customer review rating 4.4/5

Sylwia Business - 19/03/2019 AccorHotels certified review

I like this hotel a lot. The staff is helpful and friendly, room is very comfortable and clean and nice. What I only miss is food. I have ordered salad and it was with no spices or sauce - not the level I would expect from this hotel. And one more thing - I would also recommend to put free bottle of water in the room.

Customer review rating 4.4/5

J. H. Business - 18/03/2019 AccorHotels certified review

One complain - On my departure at 7.30am I went to the bar in the middle of downstair floor and ask for a fresh drink. The barman said he didn't have but I guessed he was too tired to get it. The evening before at 11pm I drank fresh drink and at 8am in restaurant downstair I also ordered without problems. The barman didn't do the nine yard and he was only thinking about himself.

acceptable servise in common

Customer review rating 4.4/5

Roman Business - 12/03/2019 AccorHotels certified review

- Russian language at the lobby to ukrainians, heating was off - cold in the room. + Big parking area, smoking places inside the building, clean rooms.

Bradley C.

Customer review rating 4.4/5

Bradley C. Solo - 07/03/2019 AccorHotels certified review

I really enjoyed my stay at the Mercure, the staff were friendly and helpful and the hotel is really nice. I would definitely stay there again, when I visit Kiev.

Dear Mr.C.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yulia Koroi Front Office Manager

Quite disappointing experience

Customer review rating 4.4/5

Peter Business - 03/03/2019 AccorHotels certified review

I've been pretty disappointed with several issues. It was impossible to adjust the temperature in my room, after opening the window it was possible to close it only after a technician fixed it with a lot of effort (to be admitted, he came very fast), and also the breakfast was poor. Not even scrambled eggs, the absolute basic dish for any breakfast in lower rated hotels than Mercure.

Dear Mr.K.! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Koroi Front Office Manager

Expensive damage coverage

Customer review rating 4.4/5

Pavlo Business - 27/02/2019 AccorHotels certified review

I accidentally broke a seat lid. Told about the issue by myself and got an answer that I have to pay ₴ 2000 for it, which is too high price I suppose. Everything else was perfect.

Pavlo Z. staying in February 2019

Customer review rating 4.4/5

Pavlo Z. Business - 24/02/2019 AccorHotels certified review

Employees are studing from the expirience with guests and problem situations before.

Dear Pavlo! We appreciate your comments regarding your stay at the Mercure Kyiv Congress. We are doing our best to make each of your stay more and more comfortable. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best regards, Yulia Koroi Front Office Manager

first class service

Customer review rating 4.4/5

James M. Solo - 19/02/2019 AccorHotels certified review

lovely hotel, staff very friendly and helpful, very clean, very open and bright, food lovely good entertainment at night

Dear Mr.M.! We appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yulia Koroi Front Office Manager
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