Hotel - Mercure Kyiv Congress
Mercure Hotel Mercure Hotel

Mercure Kyiv Congress

4.5/5 464 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 2090.00 UAH Non member rate
From 1881.00 UAH Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • BORYSPIL (Paying)
    • ZULYANY (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 272 reviews

Our guest reviews for Mercure Kyiv Congress

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 464 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jurgita Business - 08/02/2019 AccorHotels certified review
« ONE BIG MESS »

Not a very first time for us to stay in your hotel. But every time same problems, in reception nobody knows what is going on in the hotel. So we did not receive a proper info ( say true cleaner knows more than reception workers). Conference room was not prepared properly and at the time. Sad very sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Merzlikina! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Koroi Front Office Manager

Vladimirs Business - 26/01/2019 AccorHotels certified review

Too warm in the room and not possible to reduce T

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P.! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our engineering department has already checked the air conditioner and are working on solving the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Yulia Koroi Front Office Manager

Margo Couples - 21/01/2019 AccorHotels certified review

There was no water more than 12 hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaryta! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Koroi Front Office Manager

Giorgi Business - 15/01/2019 AccorHotels certified review
« chill »

it was good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P.! Thank you very much for your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yulia Koroi Front Office Manager

Ralph Solo - 11/01/2019 AccorHotels certified review
« A very pleasant hotel stay in Kyiv »

This was my 5th stay at Mercure Congress in Kyiv and it was again a very nice experience: staff is pleasant, courteous and well-spoken in English. Rooms are always clean and comfortable, and they provide an option for an airport transfer car when you arrive or depart. It always works smoothly! Finally, the hotel recently opened up a wall to connect to the restaurant next door...while also adding an improved coffee bar. Very convenient, especially in winter!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H.! Thank you for sharing your impressions regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. We are happy to know that our service together with new improvements make our Guests' stay more comfortable. Thank you again for sharing your comments and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Koroi Front Office Manager

Yoske Friends - 10/01/2019 AccorHotels certified review
« Very clean and tidy »

Very clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S.! We appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. We are happy to know that our efforts and high service always make our Guests' stay comfortable and pleasant. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Koroi Front Office Manager

Fabio Business - 22/12/2018 AccorHotels certified review
« Nice hotel with Nice Employees »

It was a comfortable business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.G.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Yulia Koroi Front Office Manager

F. Business - 18/12/2018 AccorHotels certified review
« Good »

Better than expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.f.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is a pleasure to receive positive feedback. We always take into consideration all guests' comments and try to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yulia Koroi Front Office Manager

Anonymous Business - 17/12/2018 AccorHotels certified review
« Great service, nice hotel with great design and customer service. »

Liked everything from arrival until leaving the hotel. It has smart planning with all that you need for a great stay, great reception service 24/7. The only thing confusing was the location, coming not from the main street you go pass some industrial area, then pass some party collapsed houses then entering the parking of shopping mall, didn't expect to find there that good hotel. Also, needed to wait more than 15min until someone came to lobby bar (middle of day) to serve coffee, so needed to go to restaurant and order there at the bar, where could hear people swearing in the staff room. But all the rest was really great, would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.U.! We appreciate your time and your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please, accept my sincere apology for the inconvenience in lobby and the restaurant. We are doing our best to improve our service and our Guests' comments help a lot. Thank you again for sharing your experience. We will be happy to see you again. Kind regards, Yulia Koroi Front Office Manager

Iryna Business - 07/12/2018 AccorHotels certified review
« Reporter »

Thank you for your service, a guest from London was pleased with everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iryna! We very much appreciate your comments regarding Mr.Harvet's stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again! In case of any additional questions, please, let us know. We will be glad to help you. Kind regards, Yulia Koroi Front Office Manager

Ard Business - 02/12/2018 AccorHotels certified review
« Good have been more understanding. »

My Russian colleague was denied entry to Ukraine at Kiev Boryspol airport, due to geopolitical reasons and because of the incident in the street of Azov. I booked 2 rooms for 2 nights: 1 for myself and 1 for my colleague. Obviously he could not make it for valid reasons, force majeure I would say, and still the management of the hotel decided to charge 1 night for no-show to my credit card. As an Accor Platinum member I would have expected more courtesy. Further no remarks: hotel was fine, staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S.! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. We appreciate your kind words regarding our staff efforts and the hotel in general. I am very sorry that the situation in the country affects the impression of guests about the hotel. Since the reservation was made at a non-refundable rate, which implies full payment for the entire stay, we were forced to charge only the first night. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Yulia Koroi Front Office Manager

Daniel Business - 27/11/2018 AccorHotels certified review
« CLEAN, GOOD RESTAURANT ON THE BOTTOM FLOOR. »

The rooms were clean, and check in was smooth. The restaurant on the bottom floor had good food and beer. The breakfast was ok, especially liked the orange juice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W.! Thank you that you found time and wrote the comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind regards, Yulia Koroi Front Office Manager

Matias N. P. Business - 27/11/2018 AccorHotels certified review
« Business stay »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Nieto! Thank you for taking the time to share your feedback. We noticed that your marks were not very high, so, we will try to improve our service and hope that you will notice the difference during your next stay. We hope to welcome you back to our hotel very soon! Kind regards, Yulia Koroi Front Office Manager

Paul B. Business - 26/11/2018 AccorHotels certified review
« The improvements are working »

Nice not to have to walk outside to get to the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will keep our service on high level and will make new improvements to make you happy with your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yulia Koroi Front Office Manager

Business - 25/11/2018 TripAdvisor review
« Perfect hotel »

Very nice hotel, rooms, shower, bed ... all was just perfect. Breakfast is very nice. Hotelş have parking, you can park 10 mt. away from door !! All staff are english speaking, helpful, kind. The price we paid is very ok for the hotel. I loved the coffee machine at Rooms. If yıou are coffee addicted like me, you will enjoy the coffee at room

Hiten T. Business - 22/11/2018 AccorHotels certified review
« Mr »

Very helpful courteous knowledgeable , clean rooms ,and friendly staff .. front office , housekeeping as well the restaurant staff stayed here a few times before , tried other hotels in Kiev too as I come often to Kiev but .. Mercure Kyiv Congress is my favourite hotel , would highly recommend to business as well has holiday travellers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Yulia Koroi Front Office Manager

P. Business - 19/11/2018 AccorHotels certified review
« Clean and comfortable »

Very nice hotel. Flexible on check-in time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Chamuczynski! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Yulia Koroi Front Office Manager

Erik A. Business - 18/11/2018 AccorHotels certified review
« Good location in relation to our business »

Just fine. Very friendly reception, good quality hotel, nice room. But the "german" restaurant was a real disappointment. Worst "Filet mignot" I have ever experienced actually. The burgers was also among the worst my colleages ever have received... I wanted to complain but the service guy there seemed not very interested in his job so I did not bother. Too bad...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik A., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience at our restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have passed your comments to our Chef and restaurant manager. They started to work on the mistakes. Soon a series of training will be done for our employees. We hope you will notice the improvements during your next arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Yulia Koroi Front Office Manager

Jean-pierre S. Business - 16/11/2018 AccorHotels certified review
« perfectible »

room ok but staff should speak english

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. We are happy to know that you are satisfied with your accommodation. Could you, please, inform us what exactly was not good at breakfast? We are interested in detailed comments very much as it may help us to improve our service. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than previous one. Kind regards, Yulia Koroi Front Office Manager

Dan C. Business - 13/11/2018 AccorHotels certified review
« Comfortable stay »

It was a very comfortable stay, well equipped gym, excellent food and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C.! We very much appreciate your feedback regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I am sure that your high marks will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Yulia Koroi Front Office Manager

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