Hotel - Mercure Kyiv Congress
Mercure Hotel Mercure Hotel

Mercure Kyiv Congress

4.5/5 445 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 2179.00 UAH Non member rate
From 1961.10 UAH Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • BORYSPIL (Paying)
    • ZULYANY (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 143 reviews

Our guest reviews for Mercure Kyiv Congress

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 445 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Asparuh P. Business - 14/09/2018 AccorHotels certified review
« Good »

I am satisfied with my stay at your hotel.

Karel Business - 11/09/2018 AccorHotels certified review
« Nice experience, but with some minor remarks »

Overall it's a good place to stay at. Breakfast is good, hotel is quiet, location is only few metro-stops from centre and close to our business-location. But, some room for improvement: - Rooms are very dark. Lighter wall-paper can change that. - Only light in the room was at entrance and the on the bed side-tables. No big light to switch on in the room, which is a miss. - Apart from the Airconditioning, which can be easily switched off, there was also some fan running all night that couldn't be turned off. It was very disturbing and kept me awake few times - The beds are quite hard. - No extra blanket in closet (with the fan blowing cold air, I was a bit cold) - The oats at breakfast were way to wet (should be more like porrage) - Allow possibility to charge meals from restaurant to be payed on the room

Nxm Couples - 05/09/2018 AccorHotels certified review
« Excellent Hotel with room for improvement »

Overall a very nice stay with a few minor inconveniences. The very positive aspects of the Hotel are the brand name Mercure, very professional airport-hotel transfer, modern facility with well-equipped gym, pool facilities, excellent outdoor bar seating and terrace seating, fantastic and delicious breakfast options (best of all Mercure Hotels I have visited), best room service and restaurant menu I have seen at any Mercure Hotel with a very wide variety of excellent foods and comfortable room, high standard of bedding, 24 hour room service, 24 hour housekeeping, excellent air conditioning, superb amenities (robe, slippers, hygiene kits, lotion etc) and a convenient shopping center and cinema across the street. The few negative aspects of the Hotel were conflicting information regarding room service from reception and room service, mini-bar in room was broken our entire stay and the drinks were colder outside of the mini-bar than in the mini-bar, very low water pressure that at times just stopped completely when taking a shower, confusion regarding room service (open 24 hours but between 1:00-5:00 on morning of 01-September ALL room service was closed) and overall the hotel design is very dark with dark colors used everywhere including the outside of the building. Dark hallways, sofas, walls, curtains, rugs, paint, furniture, lighting. The hotel, in my personal taste, was simply too dark and gave it a sinister feel. It could use lighter colors to brighten the mood. However, once again, the hotel is modern, well equipped, the breakfast and restaurant menu is fantastic and the girls at reception and housekeepers, doormen, barman, room service attendant, driver were all extremely courteous and professional. The hotel is a plus. The biggest complaint was the water pressure. Being on the top floor, which was great, I have to assume that the water pumps are old or weak and need to be replaced to transport the water up to the top floor correctly. One additional mention and thank you is for a wonderful young lady at the reception on the overnight shift between Friday 31-August to Saturday 01-September. We returned to the hotel very late following the concert. The hotel did a great job of sending us a taxi to pick us up from the Olympic Stadium. We returned very late and I wanted to order a burger and filet mignon at 02:00 (01-September). However, to my surprise and reception surprise, room service was closed for "cleaning" I think from 01:00-5:00. I tried again and again from my room and mobile phone to order pizza for 1 hour. Finally the young lady at reception helped me and ordered Domino's pizza for me and it was delivered hot, on time and delicious. I said thank you to this young lady but please thank her again for me and let her know how much I appreciate her help that night. Finally at 03:30 we got our Domino's pizza and it was because of her. Please thank her for me again and again. She was wonderful! Oh, and also please the most important person during my stay. Please thank Irina from the Reservation Department. She was the best person I met at your hotel and her service was friendly, professional, helpful, efficient and effective. If I can please ask you to thank only two people at your hotel, they all deserve a thank you, but if I can ask you to please thank two people at your hotel it is the overnight reception girl I mentioned above AND Irina. Irina was fantastic from the beginning and she was my ambassador from before I arrived. She gave me all the information I needed, answered all my questions, arranged for the airport-hotel transfer and was also courteous and kind because she allowed me to pay at the hotel instead of charging my card before my arrival. I had a data breach on my credit card so I blocked internet charges. She understood completely and allowed me to pay at the hotel. Irina is an employee that deserves to be employee of the month and promoted. She was so friendly and she also shared information with me about the city and the concert before I arrived. I am also in the Hotel Business and I know how to recognize talent and potential. This girl has it. Please tell her "Thank You" from NXM and let her know that the concert and my stay at the hotel was amazing because of her! Thank you for a great stay at your Hotel. I hope to visit again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.M.! Thank you very mach for your respond! It is very important for the hotel to receive the information from guests about their stay. Please, take our apology for all inconveniences you met during your stay. From time to time we have to do preventive works in the kitchen. Unfortunately, this time it happened during your stay. All mini-bars in our rooms are set to the same temperature and can only keep the food cool. Also we already make a note to your profile to accommodate you on 5 or 6 floor, as the problem with water pressure still exists. Our engineering department is in process to fix this problem. We hope by the time of your next visit everything will be much better. And of course, thank you for you comments on our colleagues job. We will tell them about your kind words. In case of any additional questions or requests, please, let us know. We will be glad to help you. Kind regards, Yulia Koroi Front Office Manager

Fargo Business - 31/08/2018 AccorHotels certified review
« Quality personnel providing great service. »

Relaxing

Seyed R. Z. Couples - 24/08/2018 AccorHotels certified review
« Very friendly and comfortable »

This is a newly built hotel with very comfortable and cozy atmosphere. It is clean with wide variety of facilities and friendly staff.

Badredin Couples - 23/08/2018 AccorHotels certified review
« Worst customer service evdr »

Wake up call requested but reception omitted Service at the bar downstairs very bad, you get completely ignored by the staff / waiters and need to get to the cashier to place your order and pick your coffee. Cleaning of the room not done, bathroom not even the shower, no vacuum in the room during the stay, still some dust. Be careful of their double charging as I've booked a prepaid room on Accor website and was supposed to pay only the taxes when checking out. However they've charged me the full stay on my card and the girl at the reception  Tetyana was very bad in customer service threatening me and so.

Tiziano Solo - 21/08/2018 AccorHotels certified review
« Amazing place!!! »

Everithing was perfect!!

Aleksander Business - 16/08/2018 AccorHotels certified review
« Perfect all the time »

Everything perfect from A to Z

Oliver O. Friends - 02/08/2018 AccorHotels certified review
« Good one »

Everything was ok

Anonymous Business - 30/07/2018 AccorHotels certified review
« Average hotel »

The room & bed was OK overall, but the service was dissapointing. When I ordered dinner to room, they forgot one more meal that I ordered. Room was supposed to be cleaned but there was hair on bathroom floor- thus they didnt clean it. When booking, breakfast was not included while it had to be included by default so that guest coming on business trip do not need to worry/arrange it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharbat T., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lyudmila Mazurenko - Guest relations manager

Viktor Business - 22/07/2018 AccorHotels certified review
« good service but not excellent »

Looks, that personnel try to do all their best but sometimes do not know how service should looks like. And was strange to get dinner within 15 minutes before closing;-)

Darren Solo - 17/07/2018 AccorHotels certified review
« Comfy stay »

At the standard expected of a Mercure hotel. Enjoyed my stay.

Ziya M. Business - 17/07/2018 AccorHotels certified review
« Quite good for business trip »

Everything was good but some old friends kept me as their quest and didn’t manage to stay at the hotel. So could you please send me my final invoice to zi… signed and stamped. Invoice should be issued to my company: MatrixSLT ITH VE IHR TIC LTD STI. (Tax ID: 61… HALKALI).

Thomas H. Business - 16/07/2018 AccorHotels certified review
« Good pregoesional hotel »

Clean comfortable kind and stressfree

Alexz Business - 14/07/2018 AccorHotels certified review
« Perfect. Smooth throughout. »

Easy check-in. Well trained staff at reception desk. Well equipped room. Everything what is needed and everything works. Good breakfast.

Anonymous Business - 12/07/2018 AccorHotels certified review

The hotel is getting better. I've stayed here for years. But please do something about the beds. It's like sleeping on the floor. They're extremely hard. Good breakfast,good location.

Alla H. Business - 10/07/2018 AccorHotels certified review
« Everything was great, but some issue with bill »

I stayed for 4 days and everyday I asked for the bill for transfer and the staff didn't provide it telling that it is now in the finance service. Then I asked to mail the scan copy, but up to day I didn't receive it....

Gary B. Business - 09/07/2018 AccorHotels certified review
« Gary B. »

Still waiting for my receipt and credit for three night stays.

Martin Business - 09/07/2018 AccorHotels certified review
« It was perfect »

I liked it, the room was always clean when I came back to it, that made a good impression, however, the breakfast can be changed from time to time, however I cannot complaint the food was always fresh and good.

Elaine Couples - 06/07/2018 AccorHotels certified review
« Very nice Hotel next to a mall with a Grocery Store. McDonalds just up the street. »

Located near the Metro (about 10 min walk). Local transit bus comes from the secondary airport to the hotel area. Uber $10usd to Borispol Airport. Note though there will be no help from the bus driver - no English. Metro was cheap to use. Metro was 3 - 5 stops to tourist area. Underpass is not lit so not good at night. Grocery store next door. There is a restaurant connected which was quite good and reasonably priced. Front desk people were very friendly and helpful. In room internet was excellent. 2 free bottles of water per day. Would stay again.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 2179.00 UAH Non member rate
From 1961.10 UAH Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates