Hotel Grand Windsor Auckland - MGallery 5 stars

TripAdvisor rating 4.5/5 456 reviews
Hotel Grand Windsor Auckland - MGallery
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+ 19 Services
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service available

Hotel location

Hotel Grand Windsor Auckland - MGallery

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Contact email

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :   SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodations

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

JUNIOR SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

THE DUCHESS 1 BEDROOM SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

THE WINDSOR 2 BEDROOM SUITE , 2 KING BEDS, HIGH FLOOR

  • Max. number of persons: 4
  • Area: From 51
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,691 reviews

tripadvisor

TripAdvisor Rating 4.5/5

456 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Boutique Hotel with wonderfully friendly staff

Customer review rating 4.5/5

Anonymous Business - 09/09/2019 AccorHotels review

No hesitation to stay again

Dear Mark J., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great service

Customer review rating 4.5/5

Pam M. Couples - 09/09/2019 AccorHotels review

We loved the personal attention by all the staff, they were very helpful and attentive.

Dear Mike M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

The noise at night is too much

Customer review rating 4.5/5

Anonymous Business - 08/09/2019 AccorHotels review

The staf were polite and helpful, the room was well maintained

Mr

Customer review rating 4.5/5

Anonymous Families - 07/09/2019 AccorHotels review

Fantastic

Dear Laurie C., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

It was an absolute delight.

Customer review rating 4.5/5

Anonymous Business - 05/09/2019 AccorHotels review

I enjoyed every aspect of my stay at the Hotel Grand Windsor. The food was delicious, the team helpful and courteous and the room (and hotel in general) beautiful.

Dear Andrew D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Without doubt the best hotel in Auckland

Customer review rating 4.5/5

Antony Business - 05/09/2019 AccorHotels review

When you think of a hotel stay which was only 6 hours (I checked in at 2am and was out at 8am) it's difficult to wow the guest. Your hotel had absolutely no issue with this, the welcome was great, check in smooth, the room is just amazing, and welcome amenity was a beautiful touch. I stay in hotels all around AU & NZ as part of my role and hold platinum membership with a few brands (admittedly not with Accor), but it is fair to say your hotel is the most comfortable I have ever stayed in in either country. I will certainly look to stay with you whenever I can - when visiting Auckland. Antony R.

Dear Antony R., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Me R D.

Customer review rating 4.5/5

R D. Couples - 05/09/2019 AccorHotels review

All good Excellent room!

Dear Randy D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Very pleasant stay in luxurious and comfortable surrounds

Customer review rating 4.5/5

Anita Solo - 04/09/2019 AccorHotels review

From check-in to check-out my stay was an absolute pleasure. All staff were extremely friendly and accommodating and could not have been more helpful. The room was clean, comfortable and beautifully furnished and the meals were lovely. Only disappointment was the noise from late night revellers on Friday and Saturday nights.....nothing that some complimentary ear plugs wouldn’t fix. Otherwise the location is exceptionally handy for exploring beautiful Auckland.

Dear Anita M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

wish i could stay longer!

Customer review rating 4.5/5

R Solo - 04/09/2019 AccorHotels review

all the staff i encountered were really friendly, helpful and very professional. lovely room, atmosphere and great location.

Dear Rita O., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Stay very good, service afterwards not a great experience

Customer review rating 4.5/5

Lee H. Business - 04/09/2019 AccorHotels review

The stay was good. Room up to expected standards, restaurant food (dinner and breakfasts) at a high quality. Would have been a 9 out of 10 until an issues after my stay. Received an invoice that included two items i did not have. Next email from you acknowledged the error and invoice re worked minus the incorrect items. Upon approval to proceed and take payment for the items left, another invoice sent with one of the incorrect items back on it. A further email clarification from me, and no word back from the Hotel since...

Dear Lee H., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Very tidy environment, staff fantastic

Customer review rating 4.5/5

Anonymous Couples - 03/09/2019 AccorHotels review

Rooms and common areas were very tidy and clean, great sized room & bed. Staff seemed to be genuinely friendly and interested which was the best part of our stay.

Dear Mike M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

wonderful

Customer review rating 4.5/5

Sarah Couples - 03/09/2019 AccorHotels review

From the moment you step foot from your car to the moment you leave , you are in a different world. Wonderful boutique hotel.

Dear Sarah L S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Luxury and caring service from staff

Customer review rating 4.5/5

Anonymous Families - 02/09/2019 AccorHotels review

Inviting quality service. Rooms very comfortable and sense of luxury.

Dear Sue W., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Exceptional service. Beautiful decor. Stunning food!

Customer review rating 4.5/5

Deb (. Couples - 02/09/2019 AccorHotels review

We live in Auckland and needed a break from life. We did not leave the hotel for 24 hours! We felt like we were in Europe! The staff were amazing! Genuine! Friendly! Professional! The food was stunning! We want to come back!

Dear Deb Y., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

A very good night away from home, and a superb breakfast.

Customer review rating 4.5/5

Anonymous Business - 02/09/2019 AccorHotels review

Very good

Dear Carl G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Enjoyed your boutique experience

Customer review rating 4.5/5

Richard B. Couples - 02/09/2019 AccorHotels review

We were looked after very well, from welcome tea at check in to check out a little later when we asked. During our stay if we needed something it was attended to immediately. Our request for a lighter form of bed cover could not be met, resulting in an uncomfortable night. I suggest that all hotels have a light weight bedding alternative in the room for those who find the duvet too hot. This is a world wide problem that needs attention. The air-con panel was too complex to use.

Dear Richard B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Just lovely

Customer review rating 4.5/5

Anonymous Couples - 02/09/2019 AccorHotels review

Great service! Very welcoming. Very nice rooms.

Dear Warner M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Hotel with character in good city location

Customer review rating 4.5/5

Kjenns Solo - 02/09/2019 AccorHotels review

Door buzzer and door of next door was intrusive. Bathroom sink area layout very impractical -no room. Nice room with good ammenities. Average buffet breafast. Professional friendly staff. Very good reception and concierge. Booked cheaper on another site - I am in accorplus.

Dear Keren Leah J., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Welcoming, hospitable, friendly, luxurious

Customer review rating 4.5/5

Holly L. Friends - 01/09/2019 AccorHotels review

Beautifully renovated, staff we attentive and went over and above, food and common areas are gorgeous

Dear Holly E., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

very good

Customer review rating 4.5/5

Kelly P. Business - 01/09/2019 AccorHotels review

very good

Dear Kelly P., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
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