Hotel - Hotel Grand Windsor Auckland - Mgallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Grand Windsor Auckland - Mgallery by Sofitel

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4.5/5 21 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Jacuzzi
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • AUCKLAND AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Jacuzzi
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01-00:00
    • Opening hours : Week-end 00:01-00:00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 79 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 88 reviews

Our guest reviews for Hotel Grand Windsor Auckland - Mgallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 21 reviews
AccorHotels certified review
Graeme Solo - 28/11/2017
« Quiet relaxing but disappointed with restaurant »

Room great, service ok but food overall disappointing. Lacked flavour and wow...

AccorHotels certified review
Anonymous Couples - 28/11/2017
« Poor service »

The staff was unknowledgeble. The room had a bad odor. Will not be returning.

AccorHotels certified review
Scott M. Business - 28/11/2017
« Fantastic hotel »

Perfect location Beautiful rooms Amazing staff Well done!

AccorHotels certified review
Danny K. Friends - 27/11/2017
« Nice hotel in the middle of the Auckland CBD »

Great location!

AccorHotels certified review
Julie H. Couples - 25/11/2017
« Excellent stay . »

We wished we could have stayed longer, but we were going on a cruise. A lovely friendly central hotel very near the harbour.

AccorHotels certified review
Jasmine M. K. Solo - 24/11/2017

Great location, professional staff, gorgeous hotel.

AccorHotels certified review
Alexandria Couples - 23/11/2017
« Overpriced for a Shoebox »

Firstly, the staff were wonderful - very helpful and friendly, but unable to do anything about the size of the room we were in. Classic Double with a queen bed - we paid $420 and could barely fit our suitcase in the room with us!!!! I have always used Sofitel and have never had an issue with their rooms or prices, but the grand Windsor was more than a disappointment - it was a disgrace. Would have preferred a hostel because at least you get what you pay for. I would have booked another hotel that night except they were all sold out. On top of the small room size, the paint job (at least on the second floor) is quite shoddy and the elevator is small and the beautiful tiling and wallpaper can't mask the highly concerning noises it makes. Only one elevator was operational. Staff and the manager did all they could to compensate, and were genuine and lovely. If they worked at a different hotel I would go there all the time! Also have to say that the bed was very comfortable - but had absolutely no room to move around it, especially once you took of the decorative pillows (walking to the bathroom at night was an endeavour if you didn't want to twist an ankle). Overall a shoddy hotel with a beautiful boutique cover up that doesn't overpower the flaws. I will most likely remain loyal to Sofitel due to my many good experiences in the past, but will NEVER visit the Hotel Grand Windsor again.

AccorHotels certified review
Peter G. Business - 23/11/2017
« great service »

very happy with the new hotel

AccorHotels certified review
Edward T. Couples - 23/11/2017
« Great location and helpful staff. »

My wife were very pleased with our stay at this newly renovated hotel. Our room was modern and very up to date with the idea of a boutique hotel. We were greeted by a friendly and welcoming doorman named Luciano. He made us feel good and knew our names and wished us “Happy Anniversary”. It was our 46th year of a happy marriage. He lead a us to the front desk and introduced us to the receptionist, and used our name. It was a nice greeting to your hotel. The next morning we had your buffet breakfast and our waiters were friendly, attentive and willing to engage in conversation. The meal was delicious. Our lunch on our last day was also great. We had a pastrami sandwich with chips and it was delicious. The chef heard we were from Hawaii came by to say hello and expressed his love for our islands. We will recommend The Grand Windsor Hotel and we also believe in TripAdvisor and always write reviews. Great Job! Thank you, Regards, Ed T.

AccorHotels certified review
Rg Couples - 23/11/2017
« Brilliant »

Brilliant. Wonderful service. I personally think that a sliding glass bathroom door could be dangerous. Everything else perfect, many thanks. Outstanding staff.

AccorHotels certified review
Andrew S. Business - 23/11/2017
« Seamless and speedy service. »

The whole experience was seamless from Booking, Reception, Concierge and Bar staff. Everything was excellent. The rooms were quiet, and very well appointed.

AccorHotels certified review
Suchi G. Business - 23/11/2017
« Short but great stay »

It was very nice. I stayed there for just 1 night, and the reception was kind enough to get me an early checkin. The room was elegant - with proper amenities. Just a suggestion, I know you had paid food in the room - but it would be great if you could offer some complementary biscuits/ cookies - which guests can eat with the tea they make.

TripAdvisor review
Business - 20/11/2017
« Grand Windsor gets an A++ from me »

This hotel is great, nice and quiet, quality fitments, nicely appointed, stylishly decorated, right down to the finer details. The reception, concierge, and bar staff are excellent. I'll be back in the near future for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much Andrew S for dropping your comments and especially for sharing the fabulous service that you received from the team. We look forward to seeing you again soon. Kind regards, Renato.

AccorHotels certified review
Paul Solo - 13/11/2017
« Great stay »

I'd stayed at the Hotel Grand Windsor previously and the stay was ok, but the Hotel has seriously upped their game since I last stayed. Checkin experience was great, really professional and welcoming. Much nicer sat down and checking in rather than in the previous office whilst building works were taking place. When I got to the room there were 2 welcome treats, plus some Devonport Chocolates - a nice touch and made me feel valued. The room itself was very nicely decorated and the bathroom was great, with really nice Although I didn't have time to visit the restaurant, it looks lovely and definitely somewhere I'd look to try next time I visit Auckland.

AccorHotels certified review
Jo R. Couples - 12/11/2017
« Jo R. »

Fabulous stay lovely room they staff were welcoming and friendly

AccorHotels certified review
Marty S. Couples - 12/11/2017
« very good experience »

very nice room and good service

AccorHotels certified review
J. B. Couples - 10/11/2017
« gorgeous decor but a few hiccups »

We arrived by vehicle and were a bit surprised that there was no onsite parking but pleased that the staff were able to valet park the vehicle as parking is quite a distance from the accomodation. We were checked in to a room that absolutely reeked of cigarette smoke and had to be moved to another room which thankfully was fresh and lovely.Another wee surprise is that there is no room service at this hotel.The hotel is beautiful and the rooms comfortable and we chose it instead of our usual Sofitel because it looked lovely but I think we will return to the Sofitel in future as it all seems a bit more convenient for a relaxing stay.

AccorHotels certified review
Anonymous Couples - 09/11/2017
« Comfortable »

I had a fall the second day in NZ. I was directed to a hospital and from that moment on, ALL the employees went above and beyond to make me comfortable. A wheelchair was provided that I might get out of the room and enjoy some fresh air and lunch.

AccorHotels certified review
George B. Business - 09/11/2017
« Lovely ammenities and great service »

The room was very nicely decorated! The bathroom & shower were new & clean. The staff were very polite, helpful and attentive! This is very important for a guest.

AccorHotels certified review
Antoinette A. T. Couples - 08/11/2017
« Extremely helpful and courteous staff to make our stay very satisfying. »

The hotel is situated in the heart of Queen Street with designer shopping around it. It can get a bit noisy on Friday and Saturday nights, however they are planning to change this issue with the Council etc. The staff will go out of their way to ensure this is not a major problem. The rooms are lovely. The one we had was really nice with all the amenities one needs. The breakfast is quite substantial too. It is well worth the stay especially if you are an Accor member.

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