Hotel - Hotel Grand Windsor Auckland - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Grand Windsor Auckland - MGallery by Sofitel

4.5/5 325 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01-00:00
    • Opening hours : Week-end 00:01-00:00

Business services

  • Copy/print service available
See all services

Our rooms

  • 79 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 1,978 reviews

Our guest reviews for Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 325 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jill Couples - 15/02/2019 AccorHotels certified review

Our room was very elegant, and cozy. The shower was the best! So large! And we were treated like royalty, by all staff- from the moment we walked in- from check-in to check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel O., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

R. K. B. Couples - 15/02/2019 AccorHotels certified review
« 2-Days in Auckland »

Outstanding boutique hotel in a great location! Staff was great to work with & everyone really went above our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Kenton B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Graham Couples - 14/02/2019 AccorHotels certified review

Paid for breakfast but could not believe we had to pay for extra coffee. Have never been to a hotel where this has happened at breakfast . Not a great way to start the day !dinin are cold .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham F., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Anonymous Couples - 13/02/2019 AccorHotels certified review
« Not as expected »

Duchess suite was nice, but didn’t seem much different from your other suites , just more expensive. Vacuum cleaner left outside our room and very noisy with some Housekeeping room next to the room. Also when called housekeeping for another blanket the lady was very abrupt and rude. Definitely put me off staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim M., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future by offering you a free of charge upgrade and breakfast for two for a next stay booked through this email. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Anonymous Families - 13/02/2019 AccorHotels certified review
« Very happy »

Super friendly staff at checking in and checking out counter; so are the concierge staff. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yang L., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Handm89 Couples - 13/02/2019 AccorHotels certified review
« Beautiful Hotel »

Beautifully renovated hotel in excellent location. Room, whilst not large, was very comfortable and well appointed. Breakfast was buffet style with made to order selection of hot dishes from the menu. Singh who greeted and checked us in after a late flight was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally H., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Ronnie M. Couples - 13/02/2019 AccorHotels certified review
« Hotel is clean and nice and service is above and beyond, also perfect location »

Welcome and check in excellent Room is nice and clean Concierge service is above and beyond - one cannot expect any better than that !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaron M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Anita D. S. Couples - 12/02/2019 AccorHotels certified review
« Mrs »

Small double bedroom no room to store cases or sit and watch tv as seat in front of the tv Breakfast limited and evening meal always the same while we were there No room service on last day until 5 when we had been out all day No spare toilet rolls and no tissues no replenish of shower gel and shampoo Conciegie was excellent This was the most expensive hotel in the Accor group in New Zealand that we stayed on our 3 week holiday but the others were far superior

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita D., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Amanda G. Couples - 12/02/2019 AccorHotels certified review
« Classic elegance »

Lovely stay. The decor is stunning along with the special touches. The restaurant was wonderful along with all the staff we met. We had a lovely dessert & card left for us by management, but otherwise were slightly disappointed not to have our honeymoon acknowledged in any other way, considering we were there for 2 days & nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Lorena Couples - 11/02/2019 AccorHotels certified review
« Very enjoyable »

We stayed two nights and had a very enjoyable stay. The hotel is decorated beautifully and the staff were very professional, friendly and helpful. The hotel is in a perfect location close to shops and the harbour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena R., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

A Friends - 11/02/2019 AccorHotels certified review

The hotel is nice and in a great location. We had an issue with the air conditioning not working for the entirety of our stay. The breakfast was good, however, the staff was unable to keep straight the orders and didn't seem to know what to do and how best to provide service (including service of water or coffee.) They were kind but seemed in experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison C., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Lisa T. Couples - 11/02/2019 AccorHotels certified review
« Very noisy!! »

Our room was on the first floor and the noise from a nearby nightclub could be heard clearly. There was also a noise with the air conditioning. I called the next day to advise I had left a swarovski crystal bracelet in the room on the left hand side night table, I have yet to receive a call back on my query so I am extremely disappointed that we did not get a good nights rest nor has anyone taken the time to call back re a lost item. Very poor service.

Lynn Couples - 10/02/2019 AccorHotels certified review
« Very small room but fantastic concierge. »

Breakfast was a bit miserly. Had to pay for a second cup of coffee. Fruit was a bit scarce. The room was very small (was suppose to be an upgrade). Parking doesn't exist but available some way away at an outrageous price. Happy hour is available in the afternoons but the free "snacks" that are suppose to come with your drinks are either just a few doritos (very small) or they just don't arrive even after asking a few times. The concierge service, however, is perfect and anything that you need to access in the city is either known to these guys or they will arrange to get it. Love their work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Dr G. D. Couples - 10/02/2019 AccorHotels certified review
« A beautiful and elegant 4-night stay at the heart of Auckland »

The Grand Windsor is elegantly appointed. The rooms are spotlessly clean and spacious. The restaurant was excellent by way of food quality and personalised service. We were greeted by name and welcomed back by the Concierge team each time we went out. The hotel does the Sofitel brand and the Le Accor chain proud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gautam D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Christine G. Couples - 10/02/2019 AccorHotels certified review
« Beautifully restored hotel »

We enjoyed being in central Auckland, and love staying in old hotels which have been renovated. The noise from Queen Street was unfortunate, but I guess unavoidable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Dion Q. Couples - 10/02/2019 AccorHotels certified review
« Stay great biling jorible experience as i now need to g and sort it out »

Stay is great. Lack of awareness with regards to the accor card program has left a bitter taste in my mouth i have to go back to the hotel and demand a copy of the the bill and drt it out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dion W Q., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Liz Couples - 09/02/2019 AccorHotels certified review
« Special little hotel with wonderful staff »

Staff go out of their way to make your stay special. The rooms are beautiful and everything is of good quality (sheets, tea etc). We love the old tea house heritage that is brought to life. I highly recommend for a peaceful stay in the centre city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

A. Couples - 09/02/2019 AccorHotels certified review
« A hidden gem on Queen Street. »

Very centrally located, easy walk to all key spots. Ideal for our 1 night stop over in Auckland. Staff were experienced and very helpful. Our room was on the quiet facing side, no noise pollution despite central downtown location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jag A., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Mary V. Families - 09/02/2019 AccorHotels certified review
« Terrific »

The staff were very helpful and friendly and the rooms were very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Ramona & Heather Ann V. & Beardmore, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Baden O. Solo - 09/02/2019 AccorHotels certified review
« Uncomfortable and disappointing. »

Over priced and not equal to the value; noisy in the rooms I was allocated. Good staff at front desk and concierge desk, but the overall experience of how the hotel works was under par for a 5 star boutique hotel. I don't think I would return here, which is a shame. I do like the tea cups and amenity is good generally. The way the hotel runs needs sharpening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert O., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future where we would happily offer you a complimentary upgrade to one of our luxury rooms and breakfast for two people when booked through this email. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

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