Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 394 reviews
Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service available

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Contact email

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :   SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 64 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 283 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 557 m

Rock Drop, Judy Millar, exhibition

From 08/07/2017 to 07/07/2019

At 557 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 557 m

War Horse, show

From 21/06/2019 to 07/07/2019

At 675 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 898 m

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.4 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: ‌2
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

THE DUCHESS 1 BEDROOM SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: ‌4
  • Area: From 41
  • Views: City side, Panorama view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

THE WINDSOR 2 BEDROOM SUITE , 2 KING BEDS, HIGH FLOOR

  • Max. number of persons: ‌4
  • Area: From 51
  • Views: Panorama view, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,420 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

394 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Surprise on Queen Street

Customer review rating 4.5/5

Tony Couples - 16/06/2019 AccorHotels certified review

Pleasantly surprised to find such beautiful accommodation in the heart of Auckland. Beautiful rooms, lovely service. Two little issues - it is not pleasant to hear you neighbors "morning routine" noises through wall and the previous guest had flooded the bathroom, resulting in a wet carpet in the bedroom for us.

Dear Tony M., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

fantastic

Customer review rating 4.5/5

Anonymous Business - 15/06/2019 AccorHotels certified review

Room lovely and well appointed. Staff very friendly and helpful

Dear Sarah B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Thoroughly enjoyable

Customer review rating 4.5/5

Anonymous Couples - 14/06/2019 AccorHotels certified review

Excellent customer service with very accommodating and friendly staff. Very comfortable rooms

Dear Justine S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
Customer review rating 4.5/5

Hal &. D. G. Families - 13/06/2019 AccorHotels certified review

The concierge, Pedro, very cordial, supportive.

Dear Hal G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Staff were a delight, rooms were elegant and dinner was superb

Customer review rating 4.5/5

Gary L. Business - 12/06/2019 AccorHotels certified review

As above

Dear Gary L., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Stunningly beautiful and romantic hotel

Customer review rating 4.5/5

Alana T. Business - 12/06/2019 AccorHotels certified review

The service, meals in the restaurant and rooms were first class. Absolutly beautiful hotel in the heart of the city. My only suggestion was to have 2 cups in the room as there was only one tea cup. Apart from that I am looking forward to returning and have passed on to my work colleagues that this is the place to stay!

Dear Alana T., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Attention to detail is everything

Customer review rating 4.5/5

Bev B. Families - 11/06/2019 AccorHotels certified review

Beautiful surroundings with genuinely friendly service

Dear Beverley B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Luxurious

Customer review rating 4.5/5

Vicki Couples - 11/06/2019 AccorHotels certified review

Beautifully decorated, perfectly clean, great food and amazing staff.

Dear Vicki B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Hidden on Queen St - a great experience

Customer review rating 4.5/5

K A. Business - 11/06/2019 AccorHotels certified review

I stayed at your hotel for the 1st time. I found the building itself and the interior extremely elegant. The staff were all very friendly, caring and accomodating. One staff member stood out, a young girl called Widad who brought me room service. She noticed a prayer rug on the floor and as she was leaving she wished me “Eid Mubarak.” She was the only person this year to wish me that and it meant a lot to me. Thank you for a wonderful stay.

Dear Khaldoon A., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Nice stay

Customer review rating 4.5/5

Arno B. Business - 10/06/2019 AccorHotels certified review

Overall nice enough stay. Staff was friendly. Room 304 is right next to the fire door and every time the door was opened, it would echo in the room.

Dear Arno B., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Small room for a couple, but friendly staff.

Customer review rating 4.5/5

Jean P. Couples - 10/06/2019 AccorHotels certified review

After a long haul flight from the USA and an early check in, it was lovely to be able to have a room available immediately so that we could relax and freshen up. The room was small, bit of a tight squeeze for 2 adults and 4 suitcases, but it was only an overnight stay. Great shower, comfy bed. Tea/coffee making facilities but only one cup? Breakfast was a buffet with some tasty choices. freshly cooked hot selections were a welcome change from the usual semi- warm buffets. Disappointed that we could not use our Accor card for discount on the breakfast as we were told the price was already discounted. I was under the impression that this discounted price was available to anyone who booked in for breakfast so where was the Accor member advantage?

Dear Kevin P., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Luxurious stay in the heart of Auckland

Customer review rating 4.5/5

Mike S. Couples - 10/06/2019 AccorHotels certified review

The Hotel Grand Windsor is ‘grand’ in so many ways. Few hotels compare with the level of luxury, comfort and care that we experienced two weekends ago. A special thanks to Pablo on Concierge and the ladies at Reception..wonderful people!

Dear Mike S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Very Good indeed

Customer review rating 4.5/5

Ap Couples - 09/06/2019 AccorHotels certified review

On overnight stay in a junior suite, recommended by us by Tania at Black Label Experience. Nothing was an issue, excellent room and spa and the team were amazing especially Pablo at the concierge. Would highly recommend.

Dear Andre P., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Comfortable and well located.

Customer review rating 4.5/5

Merv D. Business - 09/06/2019 AccorHotels certified review

Enjoyed the hotel and the very good service.

Dear Merv D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Beautiful hotel with fantastic service

Customer review rating 4.5/5

Carol B. Couples - 09/06/2019 AccorHotels certified review

A memorable stay with excellent service , beautiful rooms, a nice change from modern hotels that lack personality.

Dear Carol b., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great service but room could be better

Customer review rating 4.5/5

B. Business - 07/06/2019 AccorHotels certified review

No one was at the concierge desk when I arrived mid-afternoon as they were busy with another guest. Ju st a bit annoying as I was traveling with quite a few heavy luggage. As they are stairs to access the reception, I had to wait for the concierge to come back. After a few minutes I was finally able to proceed to the reception. The lady at the reception was absolutely fantastic and she remembered my name during my whole stay! Well done! The room is nice but quite small and the layout isn't that great. I was quite disappointed to not have a desk on which I could work during my 3 days stay.

Dear Sofian B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great stay close to wharf

Customer review rating 4.5/5

Kelly Couples - 05/06/2019 AccorHotels certified review

I chose the hotel as I needed to be in walking distance to the wharf as we were heading off on a cruise. It was a great location and fantastic service from the staff. We would most certainly stay here again.

Dear Kelly M., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

outstanding hotel but noisy on a Saturday night with nightclub near by

Customer review rating 4.5/5

Sarah S. Couples - 05/06/2019 AccorHotels certified review

As always hotel is outstanding. However this time I had a room beneath where building work was being carried out..it was a Saturday afternoon and 3.30pm.. the work was going to continue until 6..it was very annoying. I was happily moved to another room but kept awake from 1 to 3-30am with the noise from the nightclubs on Forte lane. Not such a good stay this time.

Dear Sarah L s., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Adequate but missing the 'wow' factor in customer service & experience

Customer review rating 4.5/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

Arrived to find taxis parked in off loading area and had to get them to move ourselves rather than staff doing it. Never been asked for money to be put on hold on credit card for stay - rather rude. Room was fine although needed a light above tea making area and more cups, glasses etc. More Nespresso choices needed as well. Bathroom pendant shade needs cleaning - glass all grubby. Need 4 bath towels not 2. No special little treats like chocolates at bedtime or something special since it was our anniversary and birthdays (my 50th as well!). No bar snacks at happy hour. Need spirits included in happy hour like at Sofitel. Only got a complimentary drink for one of our nights of stay - other Accor hotels have given for all nights of stay. Get rid of the stuff sprinkled on broccoli at dinner, it broke my tooth it was so hard. Housekeeping need to leave partly used toiletries - what a waste to take them instead of leaving along with new ones. Breakfast was average - bacon overcooked, got 1 egg not 2, very small hash brown - really miss full buffet style. Staff very friendly except for restaurant. Concierge staff great.

Dear Geoff C., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Felt like a princess

Customer review rating 4.5/5

Rachel P. Families - 04/06/2019 AccorHotels certified review

Service went over and above to make stay a pleasure

Dear Rachel P., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
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