Hotel - Hotel Grand Windsor Auckland - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Grand Windsor Auckland - MGallery by Sofitel

4.6/5 1,677 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Jacuzzi


  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01-00:00
    • Opening hours : Week-end 00:01-00:00

Business services

  • Copy/print service available
See all services

Our rooms

  • 79 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 1,677 reviews

Our guest reviews for Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
Alexia Couples - 07/12/2018 AccorHotels certified review
« Incredible! »

Wow! We were incredibly pleased with the experience and couldn't recommend this hotel more. Firstly, the location was extremely central but more importantly, the staff were very attentive and helpful and the room itself was just beautiful. The design and the amount of luxury you feel when staying was so special! The room is so well thought out in terms of all the amenities and design and it was such a treat to stay somewhere so pretty and feminine.

Amy R. Business - 07/12/2018 AccorHotels certified review
« Very comfortable »

Lovely room and bedding. Rooms slightly small. But very pleasant.

Allen C. Couples - 07/12/2018 AccorHotels certified review
« Staff were very good »

Very welcoming staff and room was excellent

David Business - 07/12/2018 AccorHotels certified review
« Great boutique hotel »

Pleasing with first class customer service by the concierge staff.

Aaron T. Business - 07/12/2018 AccorHotels certified review
« Brilliant »

Great service, good food, great facilities

Anonymous Solo - 07/12/2018 AccorHotels certified review
« Amazing staff! »

My stay was short, but the staff was extremely helpful and friendly. The room was clean and very nice. I appreciated the complimentary water after a long trek around town.

Nicole Families - 07/12/2018 AccorHotels certified review
« Outstanding »

We absolutely loved our stay, one of the best hotels. From the moment we entered, all the staff are so professional and helpful. The room was stunning. We didn’t want to leave! Highly recommend.

Nicole Couples - 07/12/2018 AccorHotels certified review
« The Perfect Cozy Stay »

Spotless experience. Our room was extremely fresh, big and beautiful. The location is literally in the city center. The service was top notch and the staffs were very friendly and helpful. The hotel restaurant was also really amazing. We were very impressed with everything!

Anonymous Business - 07/12/2018 AccorHotels certified review
« poor »

Barely slept. The room was noisy.

James O. Couples - 06/12/2018 AccorHotels certified review
« Some improvements needed. »

Quality of the room was excellent. However, check-in was slow. We requested a reservation for high tea, but it was never entered into the system so we didn’t have the opportunity to experience it. The restaurant manager did provide us dinner as compensation. Bell desk staff was outstanding as was the restaurant wait staff.

Vanessa Business - 06/12/2018 AccorHotels certified review
« Great City hotel »

Location and rooms and restaurant are beautiful.

Phil C. Business - 06/12/2018 AccorHotels certified review
« Comfortable, quiet hotel in the middle of the Auckland CBD »

The was my first stay and the location was a big factor. It was a 50m walk the other office I visit in Auckland and, given the frequency of rain, it was good to have a hotel so close. The rooms are only standard sized but the quality of the fit out and furnishings was first class. The bed was comfortable and the room exceptionally quiet given the hotel's location right on Queen Street. The check in was first class also. I didn't use the restaurant but it was very attractive.

Jenny G. Business - 05/12/2018 AccorHotels certified review
« Easily accesible hotel with clean comfortable rooms and friendly staff »

Excellent service

Sharon M. Business - 05/12/2018 AccorHotels certified review
« Amazing place to stay - wish I could of stayed longer »

Super friendly staff, cute room, everything I needed -

Carlos F. G. Couples - 05/12/2018 AccorHotels certified review
« Acceptable »

Nice room but night stand was too small and unuseable. Bathroom was nice, but if you want to be environmentally conscious, there is no place to hang a towel to dry.

Chenlin Business - 05/12/2018 AccorHotels certified review
« reception was rude »

I left my boyfriends name with the reception so that he can get a key while i was at work. the reception however treated my boyfriend quite rude and he felt like be in the 3rd class .

Tony Business - 04/12/2018 AccorHotels certified review
« Fantastic night »

Lovely hotel with extremely polite and helpful staff.

D C. Couples - 04/12/2018 AccorHotels certified review
« Great service and cozy room »

Stay here with my partner, we arrived with a large group from a cruise ship. We were able to be serviced but others had to wait a lot longer. They were compensated for the time. The room was cozy with fancy decor meant for comfort and relaxation. The room overlooks Queens Street and was the perfect viewing for the Santa Parade during our visit.

Loretta G. Couples - 04/12/2018 AccorHotels certified review
« Very underwhelming »

Understaffed. Room not ready (along with several other waiting guests). I had rung ahead to check that we could check at the time stipulated and they said yes. Floor in bathroom and main bedroom not vacuumed. Manager not coping. Staff were just giving out apologies left, right and centre. Some sincere; some not. We were there to celebrate our 25th wedding anniversary and paid a fortune for our room. We were upgraded from the Junior Suite to the Windsor Suite which was a lovely gesture but by the time we got into the room we were over it

Txtraveler Friends - 04/12/2018 AccorHotels certified review
« Not at all what I expected (not in a good way) »

The property looks amazing, the finishes are great, and the staff is fantastic (until you need something). I was truly looking forward to my stay at your property after my once in a lifetime Australia and New Zealand vacation. I travel extensively for business and pleasure so my expectations are very realistic and your property didn’t hit the mark in some very key areas. If you are expecting a large group, be prepared! Especially, since this was planned a year in advance. I was very surprised and disappointed in the noise level as I could not sleep a wink between my neighbor snoring and my door banging from the vacuum created every time someone in the hall opened a door. I left for the day and indicated that i would like my room made up while i was away. When i returned at 5p, my room was still not cleaned. The following day, housekeeping kept ringing the buzzer, even though i had the do not disturb light turned on. Any encounter with the front desk staff was met with a dismissive attitude. Your concierge and his team was definitely a saving grace. My stay was very underwhelming and just the slightest attention to detail and a customer centric approach could have made all the difference. Needless to say, my vacation ended on somewhat of a low note.

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