Hotel - Hotel Grand Windsor Auckland - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Grand Windsor Auckland - MGallery by Sofitel

4.5/5 323 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01-00:00
    • Opening hours : Week-end 00:01-00:00

Business services

  • Copy/print service available
See all services

Our rooms

  • 79 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 1,960 reviews

Our guest reviews for Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 323 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lynn Couples - 10/02/2019 AccorHotels certified review
« Very small room but fantastic concierge. »

Breakfast was a bit miserly. Had to pay for a second cup of coffee. Fruit was a bit scarce. The room was very small (was suppose to be an upgrade). Parking doesn't exist but available some way away at an outrageous price. Happy hour is available in the afternoons but the free "snacks" that are suppose to come with your drinks are either just a few doritos (very small) or they just don't arrive even after asking a few times. The concierge service, however, is perfect and anything that you need to access in the city is either known to these guys or they will arrange to get it. Love their work.

Dr G. D. Couples - 10/02/2019 AccorHotels certified review
« A beautiful and elegant 4-night stay at the heart of Auckland »

The Grand Windsor is elegantly appointed. The rooms are spotlessly clean and spacious. The restaurant was excellent by way of food quality and personalised service. We were greeted by name and welcomed back by the Concierge team each time we went out. The hotel does the Sofitel brand and the Le Accor chain proud.

Christine G. Couples - 10/02/2019 AccorHotels certified review
« Beautifully restored hotel »

We enjoyed being in central Auckland, and love staying in old hotels which have been renovated. The noise from Queen Street was unfortunate, but I guess unavoidable

Liz Couples - 09/02/2019 AccorHotels certified review
« Special little hotel with wonderful staff »

Staff go out of their way to make your stay special. The rooms are beautiful and everything is of good quality (sheets, tea etc). We love the old tea house heritage that is brought to life. I highly recommend for a peaceful stay in the centre city.

A. Couples - 09/02/2019 AccorHotels certified review
« A hidden gem on Queen Street. »

Very centrally located, easy walk to all key spots. Ideal for our 1 night stop over in Auckland. Staff were experienced and very helpful. Our room was on the quiet facing side, no noise pollution despite central downtown location.

Mary V. Families - 09/02/2019 AccorHotels certified review
« Terrific »

The staff were very helpful and friendly and the rooms were very comfortable

Baden O. Solo - 09/02/2019 AccorHotels certified review
« Uncomfortable and disappointing. »

Over priced and not equal to the value; noisy in the rooms I was allocated. Good staff at front desk and concierge desk, but the overall experience of how the hotel works was under par for a 5 star boutique hotel. I don't think I would return here, which is a shame. I do like the tea cups and amenity is good generally. The way the hotel runs needs sharpening.

Leanne Friends - 08/02/2019 AccorHotels certified review
« Beautiful Hotel experience - everything I needed and more »

From the welcome at the entrance all the way to when I checked out 2 days later, my experience was of the highest quality and I will definitely be recommending this hotel. Very comfortable and the staff were extremely friendly and helpful. I loved the T2 tea in the room and the coffee machine, very nice touches

Marnix Couples - 08/02/2019 AccorHotels certified review
« Great people, bad housekeeping »

What a pleasant front desk and conciërge staff this hotel has. We were welcomed in an authentic pleasant way. Although the room was small, it had all amenities. The room looked clean on first site, but when I dropped something on the floor I saw heaps of stuff under the bed: remote control, an empty box, dust, a shoeshine brush, more dust, an empty bottle, and even more dust. Also, there was just one pair of room slippers in this double room. That’s just weird.

Sumnesh A. Business - 08/02/2019 AccorHotels certified review
« Mr. Sumnesh A. »

The reception at the checkin was superb. The breakfast was good but chances of making it still better. The staff either at reception or at restaurant or anywhere, all of them were always ready to take care for their guests. Overall it was fabulous except the rooms were small.

David J. Couples - 06/02/2019 AccorHotels certified review
« Acceptable »

Pleasant hotel. difficult access. Pleasant room. attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Susan j., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Anonymous Couples - 06/02/2019 AccorHotels certified review

Lovely room but small and nowhere to put things or even hooks to hang clothes. Food was first clasd

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey & Patricia D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Derek L. Business - 06/02/2019 AccorHotels certified review
« A bit hit and miss »

Lovely rooms, very comfortable. Noise from the downstairs night club was intolerable, especially as an international business traveller. Staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek John L., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, where we can offer breakfast and an upgrade to a luxury room complimentary, please contact me through this email if you wish to make a booking. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

B. E. Couples - 06/02/2019 AccorHotels certified review
« Very nice hotel and amazing service »

We were very happy and pleased by our stay, everyone from the staff was just so nice and full of attention as we were here on our honeymoon. I would definitely recommend this hotel, plus we love the different MGallery hotels and this one had something more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on TripAdvisor if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Jessica G. Friends - 06/02/2019 AccorHotels certified review
« Nice stay apart from the noise of the nightclub »

Everything with my stay was great, the friendly service, the amazing amenities, the clean rooms and public areas. The bad part was waking up in the early hours of the morning to the music from the nightclub next door. This kept me up for quite a while, until the air conditioning restarted and the noise from this muffled the sound. Thankfully I got back to sleep. Perhaps you could soundproof the windows on that side of the building a bit better?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica G., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Julie S. Couples - 06/02/2019 AccorHotels certified review
« Wonderful. Everyone was very helpful and pleasant. »

I do have a suggestion to expand the gym if possible. It was hot and cramped. Also the Jacuzzi isn’t really a jacuzzi. The jets didn’t work and the water was warm not hot. Overall though service was wonderful in the restaurant and the gentlemen greeting at the front were pleasant and always helpful. The rooms are beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Nic Couples - 06/02/2019 AccorHotels certified review
« Just right for us and close to where we needed to walk »

Attentive staff, clean room, not noisy even though on street face

Our hotel has responded to the review
Our hotel has responded to the review

Dear David A., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on TripAdvisor if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Robert J. Friends - 05/02/2019 AccorHotels certified review
« short stay in auckland »

a short stay in Auckland and a good hotel right in the shopping area and very close to the quay and ferry port on Queen St ideally suite for shopping along the street and fine dining by the port

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert j., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on TripAdvisor if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Paul Business - 04/02/2019 AccorHotels certified review
« Too noisy to sleep and no desk in the room to work at. »

you need secondary glazing or to buy and close the bar next door - unreal experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. As spoke on our meeting upon your check out, I'll make sure upper management is aware of your comments and suggestions. Hope you have a great end of week. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Paul W. Couples - 04/02/2019 AccorHotels certified review
« Short stay »

The bedrooms are small but reasonably well furnished, there is no drawer space. The bathroom was execellent and the towels were of good quality. The reception area is a bit quirky but generally ok. The reception and concierge staff were excellent. The dining room manager was less than welcoming but the staff were good. The breakfast was of reasonable quality. The dining reception area is dull and not welcoming. For guests catching late flights etc and needing to use the facilities of the hotel were poor. For hotel of this quality some better provision is needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

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