Hotel - Grand Mercure Shanghai Century Park
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Century Park

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4.0/5 816 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

  • 362 rooms
  • 265 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 220 reviews

Our guest reviews for Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 816 reviews
AccorHotels certified review
Kenneth M. Y. Business - 09/10/2017
« nice hotel, good location »

Hotel was in a Good location near the Convention Centre. Have eateries and mall nearby . Hotel room was spacious and nice. very comfortable rest. However on my arrival I had 3 luggages mio one came out to help when my taxi arrived and on the departure day it was the same. The bell hop just chatted with the staff and only after loading all the luggage into the transport the bell hop came and pretended to open the door. Its a disappointment considering its Grand Mercure and not Ibis. I think the staff needs training and there is no warmth in the hotel service. Staff all lacks initiative to deliver service excellence. a sad start and end considering the room was nice .

AccorHotels certified review
Denmark Business - 05/10/2017
« Dissatisfied »

My experience this time was not good. The room I was promised was not available then I was When I had to listen to a very long and empty talk from some “Duty manager” about how They a appreciated me as a loyal member coming back to the hotel and that They regretted the inconvience and so on and on and on. But no action just talk. In the end I got a small but okay room on lounged floor. The Lounge – it really needs to have an update. The furniture are worn out, the choice of food and drink are very limited especially for afternoon the and happy hour. It was not even possible to have a glass of white wine ….. The Duty manager from lobby promised a special bottle of white wine for me – it never came! My stay at your hotel was divided into 3 check ins and outs. And the last check in was by far the worst one. I arrived late around 10pm I had a room confirmation and I had informed that I would arrive late. No matter there were NO room available !!!!! HOW can it happen?? And how can it be prevented next time??? I was promised a room at a VERY nice new hotel of a higher level HILTON – NO that was an exaggeration – huge exaggeration!!! Double Three BY HILTON is NOT a HILTON hotel and this one is NOT new or a higher level. And when I got a room it was a smoking room – no thank you! I had a no smoking room of a much lower standard at 00.30 am – really really bad business. The next day I was pick up by another very nice and helpful duty manager from your hotel and returned to stay one night. All together an all to demanding stay at Grand Mercure which is very annoying as the hotels location is convenient for my work in Shanghai and the company I work for use the hotel for all our travelers to Shanghai. May by we need to go elsewhere.

AccorHotels certified review
Very D. Business - 04/10/2017
« 3-star service for 5-star price »

Reception seriously understaffed; long waiting times both for check-in and check-out despite only one customer ahead of me and one additional person available behind the counter but not talking care of customers at all - if you need to work (?) on the computer, do it in an office! Staff very unprofessional; comparable to 3-star Chinese countryside hotel; definitely not what you can expect from a 5-star international hotel chain. Accor should get you straightened out! No compensation or consideration offered for lack of hot water and room service on evening of Sep 29; you could offer a fruit plate or similar! Even a small piece of chocolate on the pillow with an apology for the inconvenience would be nice. Anything that would show you CARE! Train the front desk staff and change the management! Rooms were so-so; definitely not fresh! Bathrooms were ok. Taxis that you take in front of hotel are CHEATING!!!

AccorHotels certified review
Michel F. Business - 02/10/2017
« So so hotel on the way down in quality »

Too expensive for what it is. My company rate wasn't applied. Breakfast is unimpressive. Quality issues.

AccorHotels certified review
L. N. S. Business - 02/10/2017
« Great stay but check-in was slow and room smell of cigarette smoke. »

Check-in was slower compared to other Accorhotels. The room smell of cigarette smoke upon entering. Location is good for those going to SNIEC. It is also quite near to the Maglev station, so going to Pudong Airport is convenient.

AccorHotels certified review
Chris Business - 02/10/2017
« Good trip. »

Clean Hotel. Nice size rooms. Food good.

AccorHotels certified review
Wendel Business - 01/10/2017
« geat stay »

good experience, nice hotel, good breakfast. poor internet connection, bar price excessive

AccorHotels certified review
Wolfgang Business - 29/09/2017
« This stay had not satisfied me »

Positive: When I arrived I got a corner room which is bigger Negaive: 1. Many people at same time in breakfast restaurant, breakfast reastaurant was not tidy, buffet was not filled up, no coffee service, no orange juice, at egg corner there was at 7.00 a.m. not yet a cook available. 2. Very bad internet connection, a Whatsapp call or a Skype call to home was not possible, could even not download my home newspapaer 3. When I paid the bill, nobody asked me in which currency I want to pay. The receptionist took the decision by his owm to charge my credit card in Euro with a increddible bad currency exchange rate I will only one time come again to your hotel, if this is not improved, you lost me as your customer.

AccorHotels certified review
Anonymous Business - 28/09/2017
« Very good »

I have visited this hotel several times. Service , breakfast and room standard is ok.

AccorHotels certified review
Kabe Business - 27/09/2017

Nice location & facilities

AccorHotels certified review
Anonymous Business - 27/09/2017
« Ok »

Everything went well except some else was also given my room key and they tried to enter the room. Luckily I had it locked. They opened the door but could not get in.

AccorHotels certified review
Vincent T. Business - 27/09/2017
« Comfortable room but hotel over price, food is the same almost every day »

In overall the room is comfortable and clean. but complimentary mini bar use to be in our package was cancelled. this is not good. food for breakfast is almost the same every morning. imagine we stay here for more than a week. Hotel shall provide free shuttle to Long Yang Road Maglev and pick up.

AccorHotels certified review
Anton A. Business - 27/09/2017
« comfort »

easy to get food around hotel.

AccorHotels certified review
David S. Business - 25/09/2017
« front desk staff was lack of training »

1. I have asked to changed room and discussed with the reception, the front desk staff did it but asked me to move my baggage by myself. When I showed my little surprise, the staff told me that I also can directly talk to the concierge boy to help me. It is quite a strange feeling for me as I lived in a budget hotel. 2. SPA in the hotel seems not under hotel management because can not charge the fee in the room bill. The SPA reception also did not explain clearly the price and the additional charge before took a massage.

AccorHotels certified review
Anonymous Business - 25/09/2017
« Very nice place in Shanghai »

Very good Service/breakfast and clean Rooms !

AccorHotels certified review
Evelyn L. Business - 23/09/2017
« Poor Training, Lack of attention to detail, language barrier »

The rooom is not vacuumed. The staff is lacking training to meet the definition of cleaning and house keeping. I have bred crum and beef pieces in room 1708. I also received the paper bag soaked in water previously and not usable. I was missing cotton pad in days. The housekeeper left his/her card in the slot and never manage to take in back during my 21-day of staying. The replenshimwnt of cup or drinks was inconsistent. Overall it is not a pleasure experience. It is tolerable but for the rate I paid, it really is a laughable experience at this location. I had stayed in Pullman and other hotel belonging to the same group. This location is one of the worse and most memorable for the lack of attention to detail.

AccorHotels certified review
Ed Business - 22/09/2017
« Room is nice, but could not say the same for the rest »

Room is spacious, nice and quiet. But internet speed is crawling. Corridor on 6th flr has cigarette smell, which is a big turnoff. Not sure why people are allowed to smoke in the toilet at 3rd floor. Paid to extend my checkout, but card was not validated; as a result, has to make extra trip to get card fixed.

AccorHotels certified review
Senthilkumar Business - 22/09/2017
« This is not the real Grand Mercure which I experienced fews years back at Suzhou. »

I think this Hotel is in transition from Radisson to Grand Mercure, the quality of bed is not so comfortable as it has already lost its flatness.

AccorHotels certified review
J. P. Business - 21/09/2017
« ok stay »

The stay was during the furniture show so the hotel was very busy. The front desk could be better organized and work faster. But overall the experience was better than last year where we also stayed in this hotel.

AccorHotels certified review
Helga Z. Business - 21/09/2017
« Here I will stay again ! »

Friendly staff, clean rooms, feels like a home away from homel.

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