Grand Mercure Shanghai Century Park 5 stars

TripAdvisor rating 4.0/5 897 reviews
Grand Mercure Shanghai Century Park
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Hotel extras

  • 10 min by taxi to Shanghai International New Expo Centre

  • 7 min on foot to the metro line 9, 15 min to Century Park

  • Nearby lifestyle mall offering shops, restaurants, bars and entertainment venues

  • Free high speed WIFI and Car Parking

  • Seasonal opening outdoor swimming pool ( Closed from Sep 01, 2018). Sauna , GYM .

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Shanghai Century Park

No 1199 Ying Chun Road
Lianyang District
200135
shanghai
china

Tel: +862151300000

Fax: (+86)21/51300333

Contact email

Check-in from 12h00

Check out up to 12h00

  • FANGDIAN ROAD YANGGAO MID ROAD :   640/184 FANGDIAN ROAD

  • SHANGHAI METRO :   Line 9 Fang Dian Road

  • By plane

    PUDONG INTL AIRPT At 40km / 24.85 miles

  • By train

    CENTRE PARK At 2km / 1.24 miles

GPS :31.2263151, 121.5605241

Our accommodations

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Premier Deluxe Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Premier Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room with 1 King Size Bed, Club Lounge Access

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive Room with 2 single Beds, Club Lounge Access

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Business Suite with 1 King Size Bed, Club Lounge Access

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Premier Suite with 1 King Size Bed, Club Lounge Access

  • Max. number of persons: 3
  • Area: From 66
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Our restaurants and bars

PORCINI

Type of cuisine: International

The uniquely designed restaurant tantalises your taste buds with expertly prepared Mediterranean cuisine, including steaks and grilled seafood. This exclusive epicurean experience is a feast for your palate and eyes.

Dinner

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YACHITING

Type of cuisine: Regional

Located on level 3, the décor of this Chinese restaurant features giant candelabras, overhead lights resembling chopsticks and 'pao' seats. It serves a wide array of Chinese cuisines, including Cantonese and Shanghainese delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INFINITY

Type of cuisine: International

The stylish restaurant serves an International buffet and a la carte menu. It offers a wide selection of hot and cold Asian and Western cuisines including seafood, sushi, sashimi and desserts, freshly prepared in the two interactive open kitchens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

Adjacent to the main lobby, the stylishly furnished bar features crystal bead curtains and modern furniture. The perfect place to meet and chill out over snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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BYTES 101 BAR

Photo non contractuelle / Strictly non binding

Located at the street level, the bar features futuristic motorcycles walls that will transport you to a visually stunning digital space.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 429

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,409 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

897 reviews

Getting worse

Customer review rating 4.3/5

Dong I. S. Business - 16/08/2019 AccorHotels review

I remember that this hotel was name by 'Radisson Blue" before. If I give my opinion on my stay at this hotel, then it was much worse than before (Radisson Blue) 1). The employee level (Service and skill) was much worse than before. --No service mindset 2). The quality of breakfast was much worse than before 3). I felt that the number of guest was much less than before. I don't know why. Overall my opinion is that the level of hotel was quite much decreased.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your value opinion to our related departments and we will provide more service skills trainings to our staffs and our executive chef was instructed to imporve the quality of breakfast immediately. Since last year, in order to provide better room and facilities to our hotel guest, we started to do entire hotel renovation and the guest room renovation is still ongoing. Most of the rooms are not avialable which might cause you think the number of our hotel guests decreae. The renovation will be completed by the end of this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

room was clean and comfortable

Customer review rating 4.3/5

Jason Business - 12/08/2019 AccorHotels review

The room was clean and comfortable,. the AC worked well and the breakfast was good for westerners.

Dear Mr.H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Nice hotel but needs better maintenance.

Customer review rating 4.3/5

Jeremy O. Families - 10/08/2019 AccorHotels review

Signage and access to the pool and gym should be clearer and easier. The wood deck surrounding the pool needs to be sanded or replaced. The door strip in our room door was falling off. The staff was prepared to leave our prepared Take-out breakfasts unrefrigerated, even though they contained foods that could spoil (hard boiled eggs and yogurt drinks), until I intervened and brought 20 eggs and yogurts into my room's refrigerator.

Dear Opden Jeremy F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. About the room facilities, we feel sorry as our hotel had opened for more than 10 years and we are now doing renovation; We will also inform our outsourced GYM to make the signage more clear in order for all the guests easy to find. About the breakfast, we want to explain to you that the whole group leave in the early morning, so we prepare the take away breakfast 10 minutes in advance just want you to take it easier, sorry for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Perfect stay

Customer review rating 4.3/5

H. Business - 06/08/2019 AccorHotels review

Nice Hotel and room, everything Okay!

Dear Mr h., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Good stay for a full working week

Customer review rating 4.3/5

R. Business - 06/08/2019 AccorHotels review

A 5 days stay in hotel where I have appreciated hotel accomadation

Dear Mr Grenier, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for the details of shower hose leakage, fresh bread at breakfast and laundry service has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

very satisfied with comfortable stay

Customer review rating 4.3/5

Suh J. H. Business - 05/08/2019 AccorHotels review

the room was very clean and neat and location was very nice to look around. 24 hour gym was easy to use and breakfast also very nice. Always happy to stay.

Dear Suh Jang h., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Multiple service failures

Customer review rating 4.3/5

Unfortunately U. C. Couples - 24/07/2019 AccorHotels review

Me and my wife stayed here a year ago and unfortunately your hotel has gone south. We stayed a one night staycation as we live in Shanghai because of the nice pool and rooms, and yes they are nice. However the multiple failures made us leave with a disappointment. Here is the list: 1) You send this survey to my email as I booked the room and is the Accor member, but the greeting is directed to my wife (and with two spelling mistakes of her name). Not sure how you can mix this up. 2) On check-in (which took a fair amount of time due to checking both of our passports), as I am a Silver member, we got a drink coupon. Good but when trying to use it in the evening, the very nice man in the gar says that is only valid for one drink. Got a 2nd one in reception and we could finally both enjoy the beer. 3) Ordered pizza for lunch in your outdoor setting but several of the ingredients we ordered (according to the list) were missing and the cokes came without ice (which we asked for). Staff were hanging around inside so we didn't bother to raise it, which maybe we should have. 4) To get the pool towels we had to give our room card in the gym/pool reception. This I am not sure is a good practice as we are not supposed to leave our cards with someone else and without any receipt except the towels. When trying to get our card back upon returning the towels, they had mixed up the cards. The staff had to go downstairs to the reception to check which card was ours while we were waiting in the gym area. He was at least really apologetic. 5) The pool is very nice and there is a nice garden. Some paint and touch up on the outdoor area would not cost much and could give it a much better look and feel. That the lifeguards occupy one of the best spots in the shadow and under a plastic tent is perhaps not the best idea as it leaves less room for guests to stay in the shadow during this hot Shanghai summer. It is also hard to understand why you have to wear a swimcap when sitting on the pool edge with the feet in the water. That a pool maintenance staff comes and pour some powder in the pool and start taking measurements while guests are in the water is perhaps another bad idea. At least some information that it is nothing dangerous would be appreciated, or that guests are asked not to be in the pool when this is done. Or perhaps even better to do this procedure in the morning or evening when there are no guests in the pool. 6) As a Silver member I got the late check-out for 2 PM. However, you forgot to extend the room cards, so when I went up to the room to check out, the card doesn't work. I go to the reception, get it extended, or so I think. Go back to the elevators but still not working . Again back to reception for a 2nd try and only then it worked. I told your staff that my wife soon would come from the pool and they they can prepare for her card extension as we needed to check out. She comes, gets it fixed, or so she thinks. Doesn't work first time. Back to reception, only 2nd time it works. Seem like a systematic problem as it happens to us both. 7) Finally we are both in the room to get ready for check out. The cleaning staff obviously had not got information that we had a late check-out so they ring the bell wondering if we are to leave. I explain that we leave before 2 PM. A few minutes later front desk calls and asks the same, if we are checking out or not. If our cards had worked from the start, we would have already been out of the room. 8) Check-out. As my credit card had a problem, I had given a cash deposit on check-in. Check out goes as normal and then I get the receipt and that all is cleared. I had to ask to get the balance money back. The guy looked really embarrassed. Your staff is generally and quietly apologetic but it is simply too many mistakes. I don't know what is going on at your hotel, but clearly things are not working as it should. Perhaps you have a lot of new staff. Granted, some of your staff is very good, but for many of them I think you need to give them a lot more training before putting them in front of customers in a supposedly 5 star hotel according to your own rating. We had planned to come back for a 2nd stay to cool off in this hot summer, but we decided to stay away. Sorry, I normally don't give poor reviews but there is simply too many mistakes to just let it slide. Hope you can rectify the situation and quickly!

Dear Assa Gunilla M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the swimming pool problem, we will informed the outsourced GYM to pay more attention to take good care of our guest when they swim, and also avoid to keep the guests' key as it's confidential; Also, we do have some trainees and new staff here, we will make more internal training to improve their service skills and attitude; We will also pay more attention to our valued member guests to avoid these problems again. However, we hope you will continue to gice us feedback regarding our products and services, as we deeply value your opinion. Once again, we apologize for the all the inconveniences that has caused you. We look forward to serve you in the near future. Sincerely, King GONG Asst.Front office manager

good experience

Customer review rating 4.3/5

W. W. Couples - 15/07/2019 AccorHotels review

the room was clean and nice. good experience

Dear w. W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Perfect Stay

Customer review rating 4.3/5

Adward X. Solo - 05/07/2019 AccorHotels review

Really Good

Dear zhuoliao X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Good

Customer review rating 4.3/5

S. K. Business - 14/06/2019 AccorHotels review

Overall good. But, canteen needs to be more quickly fixed.

Dear K. S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also told our executive chef to take more care about restaurant service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Change brand , still has not loose its glory

Customer review rating 4.3/5

Thej Families - 10/06/2019 AccorHotels review

I was here since it was still under Radisson blu, and back here again since my last stay at 2013, and 6 years has passed and hotel still in a well maintained conditions. Bed was superb, spacious, and perfect location. Check in during midnight with no problems, at all. Check out was also fast. Everything still in order, and hope to be back soon, if i ever travel to Shanghai again.

Dear The J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

UNINSPIRING

Customer review rating 4.3/5

Anonymous Business - 07/06/2019 AccorHotels review

Dear hotel manager, I hope you are well. I have just returned home from our 5 night stay with you. I wanted to email you as we were so disappointed with a number of aspects of our stay. I have bee staying at your hotel for 10 years now and the last 3 or 4 years has seen the quality come down each time. For the last 3 years the pool has been closed and every time I come I am promised that next time it will be open.. I really do not like being lied to about this matter purely to make us come again. Even the staff on the desk told me it has not been open, there is no water in it . This time the breakfast is squeezed on to the 3 rd floor with half as much space and choice as before, and now the barks close all together. It seems ridiculous that so many facilities are either missing, reduced relocated yet the cost to stay remind I changed? Does that seem fair? I would love to hear your thoughts and explanation here? Thanks and best Stuart G.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding hotel outdoor swimming pool, since the health authority in Shanghai request us to follow new regulations of outdoor pool in recent 3 years, we did change every year and I will invite you to see what we changed in outdoor pool such as the bottom color of pool, CCTV, pumb, rescue platform and so on. We are applying for the new high risk certificate of pool from government and hope the pool would be opened next month. Meanwhile, we are carrying out a renovation program including hotel lobby bar, all day dinning restaurant in the lobby and both of them will be opened at the middle of this month. Once again, Mr. G.,we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain at your entire disposal may you need any other information or need any sort of assistance Yours sincerely, Dennis Hu Executive Assistant Manager

Excellent hotel and service

Customer review rating 4.3/5

M. Business - 07/06/2019 AccorHotels review

Staff there was nice and helpful, very good quality for the brand.

Dear wen m., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部副经理

disappointing

Customer review rating 4.3/5

Sal Business - 06/06/2019 AccorHotels review

pool was empty, bar was closed and gym was dirty among other things

Dear Salvatore M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our swimming pool will open soon, and we will also mentioned outsourced GYM to pay attention to the cleaning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King GONG Asst.Front office manager

Good service and room facility

Customer review rating 4.3/5

Anonymous Business - 05/06/2019 AccorHotels review

Smile from the reception and they are really helpful even they can not speak very fluent English, but they use the app to translate and try to help me. Really appreciate for their help and fast response with taxi service. Room also big and nice, dispite the night view not as beautiful as downtown.

Dear fan x., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King GONG Asst.Front office manager

Mr

Customer review rating 4.3/5

L. L. Business - 26/05/2019 AccorHotels review

Was good

Dear Mr. l., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

0k.

Customer review rating 4.3/5

Andrew C. Business - 20/05/2019 AccorHotels review

convenient and comfortable

Dear Mr. c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Very nice hotel and good location

Customer review rating 4.3/5

James H. Business - 18/05/2019 AccorHotels review

I Choose here as I prefer accor hotel brand and it's really good, from my first arrive, smile from the reception and nice clean room. I will definitely recommend this hotel.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager
Customer review rating 4.3/5

E. F. Couples - 10/05/2019 AccorHotels review

Disappointed ☹️

Dear Mr. F. Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your comments with entire team and also instructed front office manager to provide more trainings to better respect and serve our Accor platinum member. Once again, Mr. F., I'm very sorry for any inconvenience caused and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yous sincerely, Dennis Hu Executive Assistant Manager

Ok but not excellent

Customer review rating 4.3/5

Already D. Business - 28/04/2019 AccorHotels review

Nice hotel in general Some minor points: Breakfast in launch not ready at 6:00 AM had to go down for bf In morning no warm water in shower

Dear Mr. Frensch, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience d. not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our executive lounge breakfast and shower water has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager
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