Hotel - Grand Mercure Shanghai Century Park
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Grand Mercure Hotel

Grand Mercure Shanghai Century Park

No 1199 Ying Chun Road  Lianyang District 
200135  Shanghai
CHINA

808 reviews
TripAdvisor Rating Based on 808 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

  • 362 rooms
  • 265 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 103 reviews

Our guest reviews for Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 808 reviews
AccorHotels certified review
M. Z. Business - 17/08/2017
« I know this hotel since years. This time the room was very good (no noise from vans outside) »

Service perfect Breakfeast very good. Room pretty good. Couldn't use other sevice like gym, ...

AccorHotels certified review
Mark R. C. Business - 17/08/2017
« Very familiar stay in ShangHai »

Accommodation in hotel is on very high level, breakfast and offered food absolutely fulfill my requirements and I got always very good support from staff around me. Front desk personal gives me all information very clear and what I really appreciate with smile and friendly feeling.

AccorHotels certified review
John Business - 16/08/2017
« Good business trip »

The room was cleaned! The breakfast choice is well enough set up! The location is closed to expo, easy to access to the bar!

AccorHotels certified review
Jeffery M. W. Business - 13/08/2017
« I enjoyed my time in Shanghai »

It was not my typical experience. My door key did not work on two different occasions

AccorHotels certified review
B. Business - 10/08/2017
« Overall is good! The service is good! »

Only bad thing is vpn not access anymore!

AccorHotels certified review
Anonymous Business - 09/08/2017
« Perfect »

Good location! Wifi is weak! It's only main problem of the Wi Fi

AccorHotels certified review
Anonymous Business - 07/08/2017
« I feel comfortable staying and dining. Reception needs to shape up on agreements made »

Happy with staying. Had a few hick-up with limu service both at arrival and departure

AccorHotels certified review
Eric Business - 05/08/2017
« Standards have dropped since Grand Mercure took over »

I was a frequent guest at this hotel in Pudong when it was the Radisson and in my opinion the standards have dropped ever since Grand Mecure took over. Here are some of the negative experiences during my most recent stay last week: - I booked a Deluxe room with king size bed through the Accors hotel website with my Le Club membership details. At check in I was told this room was not available and I could only have a room with 2 smaller beds. To convince the clerk to give me the room I have booked I had to produce my Le Club card and show her the email booking confirmation. I also ordered breakfast but I had to request this again at check in. - The room card reader in the lifts are now disabled allowing anyone to access the guest floors without a room card. This seems to the hotel's solution to the constant issues with the card readers in the past. But it's not good for the safety and security of the guests. - Radisson provided VPN wifi internet access but now the internet is censored like standard China internet blocking many "non-approved" websites and services like google. Open internet access was one of the main reasons I stayed at the Radisson but this is no longer available with Grand Mercure. - The service staff during breakfast were mostly indifferent to the guests and the quality of service. I had a problem with the coffee machine and the staff did not understand any English nor could he understand the error message displayed on the machine. So I had to fiddle around with the machine to fix the problem myself. I may consider staying at another hotel next time I travel to Shanghai for business.

AccorHotels certified review
David Business - 03/08/2017
« Perfectly okay but standards are slipping »

Have stayed here many times. Thought it was better when a Radisson Blu and get the feeling becoming more of a local Chinese hotel now. Overall maintenance is declining, room fridges aren't cold enough, hot water takes forever to come to shower. Breakfast buffet also dropping - no fruit flavoured yogurts (everything is Chinese), bacon has become very fatty, hot dishes not kept hot. The free parking is very useful to me and there used to be a hotel wide VPN but this seems to have stopped now. Location very good for my business. Staff overall are very good.

AccorHotels certified review
Gana C. Business - 31/07/2017
« Great stay »

First time at this hotel. Stayed at the Club room. Overall the room was comfortable but would have preferred the room to be a little colder but was not able to adjust the temperature. One feedback - i had a laundry bill added to my room when i had not sent any. It was a small amount but your front desk was able to validate why was that added. I asked to check and she kept asking is it ok. Finally got fed up and paid for it, My car was already there and I wanted to just leave. I had send a pair suit and a shirt for pressing ( i am given 2 pcs free press a day ) I am not sure how or who 's laundry bill I paid. I asked if it is because the suit had two piece , they charged me for the shirt - she did not know. Please note on the check sheet, suit is list as 2pcs under one line one cost. Otherwise, the hotel was great.

AccorHotels certified review
Jimmy H. Business - 30/07/2017
« I'm satisfied »

The front desk, and bell boy have great service

AccorHotels certified review
Anonymous Business - 27/07/2017
« Overall ok but not worth the price »

Front desk service is good, but breakfast area lacks variety in food choices and often times foods ran out without replenishment. Overcrowded at times and services are not in place (no coffee, long waiting on eggs and noodles) and even noodles broth is not delicious at all. Understood there are more caucasian guests but should also have more chinese breakfast options (eg. Fried wok foods).

AccorHotels certified review
J. C. Business - 21/07/2017
« Good hotel, but the receptionist did not keep promises, causing significant personal economical loss. »

I arranged a seminar for 10 employees from my company, booked them into the hotel and invited them to the hotel bar in the evening. At check out I asked the receptionist for the bar receipts so that I could get the cost refunded by my company. She said that the receipt were not available, but promised to e-mail copies later, which she never did My trust in your hotel therefore turned out to be quite expensive for me personally.

AccorHotels certified review
I. Business - 19/07/2017
« Getting worse »

1. Regular smoke on the floors, smoking ban is not enforced. 2. poor quality breakfast and very average dinner.

AccorHotels certified review
Rick Business - 11/07/2017
« Excellent stay spoiled by details »

Excellent room and facilities but the Executive top floor was closed. Reception was ruled by a dominant and bossy manager who spoiled the friendly work of her Chinese Colleagues. The excellent live music in the bar was not publicised and closed early due to worries about neighbours. I think it could have been moved to the top floor.

AccorHotels certified review
Volker M. Business - 10/07/2017
« Time for some maintenance »

Overall again a good stay, but the room and the hallways need some renovations and maintenance now.

AccorHotels certified review
J. Business - 03/07/2017
« Great service »

I stayed there last week and at check in I was giving a room previously used as a smoking room. I went down to the reception and this very service minded lady gave me a new room right away. the hole conversation was in a very good tone.

AccorHotels certified review
Dr R. L. Business - 02/07/2017
« Comfortable hotel but the band in the bar made it for me. What a fantastic guitarist and singer »

Hotel was nice but I stayed on two separate occasions and both rooms I had smelt of smoke so even though there is a smoking ban I am afraid people do still smoke in the rooms. You have two very talented musicians in your bar and that made the hotel for me! Travelling on my own I often have a beer in the bar. Every night I visited the bar to hear the band and ended up staying all night. It's a real shame you do not advertise the band. Each night there were only one or two in the bar area. A real shame as they have some real talent

AccorHotels certified review
Ericthered Business - 01/07/2017
« Overall an OK stay, but new management seems to have cut costs - not the same hotel it used to be. »

First on a positive note, the room was ok for the money paid, good wifi, clean room, close proximity to restaurants and shops and bars. But...the executive lounge on top floor is now shut down, replaced with an aging former restaurant on ground floor; breakfast is self service buffet from the main hotel restaurant - little exclusivity there! Top marks to staff in the new "exec lounge" (Lilly takes good care of guests). The 101 Bytes Bar has an outstanding live musical duo playing most nights. But the bar is empty - none of he draft beer tastes as it should - I didn't see any snack menu, and the solo bar staff was more interested in his mobile phone than serving guests. Some simple promotion within the hotel of the bar - and its band could turn it around - some drinks promotion - a poster here and there - a flyer in each hotel room, or on restaurant tables - it's not rocket science. It's a shame - this used to be a good vibrant hotel. When you cut costs these things happen. Good news is that there are other hotels to choose from.

AccorHotels certified review
K. T. Business - 30/06/2017
« stay in the hotel »

comfortable and easy to access

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