Bandara International Hotel - Managed by AccorHotels 5 stars

TripAdvisor rating 3.5/5 790 reviews
Bandara International Hotel - Managed by AccorHotels
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Hotel extras

  • Complimentary 24 hours Airport Shuttle with every 30 minutes interval

  • Free Wi-Fi in all hotel rooms and area

  • 2 restaurants, 1 bar and 1 lobby lounge with the tropical resort ambiance

  • Spacious 208 rooms and suites, start from 36 Sqm - 144 Sqm

  • Free access to Club Bandara (Gym, Sauna, Steam, Hot and Cold Jaccuzy) and 4 swimming pools

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Bandara International Hotel - Managed by AccorHotels

Soekarno Hatta Airport Complex
Jl Tol Prof Dr Ir Sedyatmo Km2
19110
jakarta
indonesia

Tel: +62215597777

Fax: (+62)21/5597701

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA At 3km / 1.86 miles - Shuttle free

GPS :-6.12106, 106.678871

Our accommodations

Our 208 rooms combine an international décor with contemporary Indonesian design elements. Complimentary high-speed internet, dual-line phones and generous workspaces are available in all rooms.

Deluxe Room with 1 kingsize bed

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 kingsize bed, Lake View

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds, Lake View

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 kingsize bed, Balcony

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds, Balcony

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 kingsize bed.

  • Max. number of persons: ‌3
  • Area: From 72
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with 1 kingsize bed

  • Max. number of persons: ‌4
  • Area: From 108
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Presidential Suite with 1 kingsize bed

  • Max. number of persons: ‌4
  • Area: From 144
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BUMBU RESTAURANT

Type of cuisine: Regional

Bumbu Restaurant provides an unforgettable experience with wonderful views of the lake. Choose from a variety of Asian dishes including Indonesian, Chinese and Thai cuisines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LINJANI

Type of cuisine: International

Linjani restaurant offers a relaxing atmosphere facing the pool and lake. It features an extensive buffet selection of international and Indonesian cuisine as well as an a la carte menu.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAMBAL TAPAS

Photo non contractuelle / Strictly non binding

With gorgeous skyline and lake views from the rooftop, Sambal Tapas serves scrumptious Spanish and Indonesian small plates, plus cool cocktails. A live DJ performs from 5pm to 9pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAXIS LOUNGE

Photo non contractuelle / Strictly non binding

Maxis Lounge is an ideal rendezvous point, offering drinks and lights snacks. Perfect for those who are looking for small bites. Enjoy delectable afternoon teas and live music until 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 258 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Bandara International Hotel - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

399 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

790 reviews

Good Hotel

TripAdvisor rating 3.5/5

TheJ723 Family - 17/07/2019 TripAdvisor review

Room was in better conditions, compare to my last stay. Water quality not really yellowish like in the previous building. Internet connection was average. Pool was cleaner than before. Check in and Check out without any problem.

Dear Guest, Many thanks for yout kind assesment. it makes us happy to read that you noticed our efforts to improve our service standards. We look forward to your next visit. Kind regards Stephane Fagez General Manager

Old, noisy and tired.

Customer review rating 3.9/5

Michelle Families - 15/07/2019 AccorHotels certified review

The hotel is very old and run down now. The lobby is about as nice as it gets. The bathrooms are very average and in major need of renovation. It is also very noisy - we heard doors banging and people talking all through the night and early morning. We were also initially put into a room which was already occupied. It also have a pretty average smell. The staff are all very lovely though. Thank goodness we were just there for an overnight.

Dear Mr and Mrs Steward, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Stephane Fagez General Manager

Old and Dirty Hotel

Customer review rating 3.9/5

Jane Y. Business - 15/07/2019 AccorHotels certified review

Hotel and furnitures are old, very disappointing.

Dear Choonchoo Y., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced in the room and at breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Stephane Fagez General Manager
Customer review rating 3.9/5

Wayne A. Business - 13/07/2019 AccorHotels certified review

Very helpful and felt very comfortable with the complex

Dear Wayne A., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

What a fantastic service and great room

Customer review rating 3.9/5

Thomas E. Families - 12/07/2019 AccorHotels certified review

Thank you so much to all the Team, we really felt wowed

Dear Thomas E., Thank you for choosing Bandara International Hotel - managed by AccorHotels . It is always a pleasure to receive your satisfied feedback during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

I was expecting a lot more for the price. Accor Membership letdown.

Customer review rating 3.9/5

Rob Business - 12/07/2019 AccorHotels certified review

Despite ringing earlier to arrange airport pickup, the Shuttle was unable to be located. I am an Accor Plus and Accor Vacation Club member. Beer was excluded from the Welcome Drinks, despite the welcome drink voucher mentioning "consume alcohol responsibly" The Accor Plus discount was not applied: "not for alcohol" . This is not what I was led to believe when I joined Accor Plus. I work in Indonesia and commute every month, which involves an overnight stay at a hotel of my choice. Due to flight schedules changing, rather than travel via Surabaya, I have considered flying via Jakarta, and staying at the Bandara International Hotel. I had booked my accommodation for my July and August travels accordingly. I informed the duty manager (Arif Panji) of my intentions to stay at his hotel once a month for the next 2 years, butthat I was very disappointed with the welcome drink and shuttle fail, and suggested that he might consider my future patronage accordingly. He was not receptive, and I am in the process of cancelling my future travel arrangements. Please check your records, you will see I am currently booked to stay on the 5th August. This reservation is in the process of being cancelled. As I said to Arif, You are about to lose my patronage. The bed was good.

Dear Alexsei T., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Le Club AccorHotels benefits have strick terms and conditions and in this case, your stay was not eligible for those benefits because you booked through a travel agent. Should you wish to enjoy full membership benefits, please book directly via AccorHotels.com. Having said that, Accor plus Food and Beverage discounts are valid no matter what and a 15% discount should have be extended to you at the bar. I have therefore granted you courtesy points to somehow compensate the inconvinience. I am sorry Pak Arif was not able to clearly explain and somehow made the matter worse when trying to solve your problem. I can assure you that I am taking appropriate measures to avoid this to happen again. As for your booking on August 5th, eventhough you booked through a travel agent, on this occasion only, I will extend Le Club AccorHotels benefits to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager

Convenient with a good standard of services airport hotel

Customer review rating 3.9/5

Danny Business - 11/07/2019 AccorHotels certified review

This was my second time staying in the hotel. The hotel is close to the airport with shuttle bus service. However, I was only told in this trip that it has shuttle bus service from the airport to the hotel. The bath room was a little bit old. I suggest renovation is needed for it. Generally, the room is good. There is room for improvement for the food quality in the restaurant in the hotel. Overall, it's a good airport hotel.

Dear Siu F., Thank you very much for your comments regarding your second stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. Your concern regarding old bathroom are very well noted, and renovation is already part of our plan in the future. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Stephane Fagez General Manager

Old Hotel with still well maintained

Customer review rating 3.9/5

Thej Families - 10/07/2019 AccorHotels certified review

Cek in was fast, great welcome drinks in voucher. Room was in standard conditions, a bit below Par, me and my group were staying in the same floor, but within those two rooms had different furniture, one is old type, one newer one. Air con, a bit sad, very hard to control, and the other one is could not go way beyond 25C. Tap water a bit of problem, that said not for Potable. Its mean guest has to find water from the hotel to drink or outside the hotel. Tv was adequate, with several interesting programs, although, reception for some channel, a bit blurry. Breakfast, was quite low in terms of replenishment, although the restaurant was not in fully occupied conditions. The impressions, that i got, since it was 9 AM pass already, seems like the chef/ kitchen didnt want to waste food, so the filled up on empty tray, was ignored. Food quality, is Edible, so far, not the worst, and not the best. Some particular food, better not to touch, seems like unheated or left over too long. Pool was superb, still good, although could use some upgrades / cleaning. Room amenities was also a joke, most of them, were not even there. You have to asked before, even for basic things, like slippers, hand towels.

Dear Mr. The J., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. Please accept our sincere apology for your inconvinience stay. Your feedback very important for us and best advise for improve our quality product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephane Fagez General Manager

Superb

Customer review rating 3.9/5

Agusman S. Business - 06/07/2019 AccorHotels certified review

The staff are friendly and hotel ambient is very nice with garden view.

Dear Bapak Agusman s., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we looking forward for your next stay. Kind Regards, Stephane Fagez General Manager

nice meal

Customer review rating 3.9/5

Reksa N. Business - 06/07/2019 AccorHotels certified review

overall was good, specially for the meal and restaurant staff'swhich are really help full.

Dear Reksa n., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we looking forward for your next stay. Kind Regards, Stephane Fagez General Manager

It was a very nice last couple of days in jakarta

Customer review rating 3.9/5

Aditia S. Families - 06/07/2019 AccorHotels certified review

Overall, i enjoyed my stay very much at the bandara internasional hotel. The service was great, they were quick and very friendly. I do know that the occupancy wasn't that high but I hope that they can keep up their good work even in busy period. Just a bit of feedback I had a lunch buffet at the restaurant and funny thing, they didn't include drinking water within the buffet. For me it's not about the money but I think drinking water water is more necessary than a free flow tea or coffee? Just a feed back,,, but other than that, keep up the good work..

Dear Aditia S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephane Fagez General Manager

An experience I wont forget

Customer review rating 3.9/5

Ian F. Families - 05/07/2019 AccorHotels certified review

Everything was taken care. Most satisfied with the courtesy of the staff. They were polite and helpful. Well done keep up the good work

Dear Ian Dudley F., Thank you for choosing Bandara International Hotel - managed by AccorHotels . It is always a pleasure to receive your satisfied feedback during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Room interior is too old and maintenance is not good

Customer review rating 3.9/5

K. S. W. Business - 04/07/2019 AccorHotels certified review

If the room interior is old, at least maintenance should be good. But, cleanness was really poor.

Dear Seong K., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Stephane Fagez General Manager

Close to airport made this our top choice

Customer review rating 3.9/5

Maureen D. Families - 03/07/2019 AccorHotels certified review

Room had a musty smell. Beds were uncomfortable. Road was under construction. Staff was very nice and accommodating.

Dear Maureen D., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not fully meet your expectations; please allow me to express our sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Stephane Fagez General Manager

Transit for on going holiday

TripAdvisor rating 3.5/5

gc-jc-36 Friends getaway - 03/07/2019 TripAdvisor review

Clean rooms, not too noisy. Close to the airport for ease of transfer to continue on your travels. Staff were friendly and helpful. Value for short stop over. Would recommend this Accor Hotel to friends and family.

Dear Guest, Many thanks for your kind words. It is always nice to read satisfied customer reviews. We look forward to welcoming you back. Kind regards Stephane Fagez General Manager

Good service and big room

Customer review rating 3.9/5

Hendra Y. Couples - 02/07/2019 AccorHotels certified review

Good reception and housekeeping service Big room with many pillow to choose Thank you for the cake platter compliment

Dear Hendra y., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your concerns about old furniture are very much considered, and renovations have become part of our plans in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

The Banda international Hotel

Customer review rating 3.9/5

C. K. L. Business - 02/07/2019 AccorHotels certified review

Hotel is located at a convenient location to the airport, but it is probably one of the oldest Accor Hotel I have ever stayed, it is time to do some upgrading! Also, the front counter checked in staff are not well trained, making a lot of mistake!

Dear Mr. Kang C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Stephane Fagez General Manager

I really enjoyed the accommodations and friendliness of the staff.

Customer review rating 3.9/5

Dr. J. P. C. Business - 01/07/2019 AccorHotels certified review

This was my first trip to Indonesia. Spent time in Jakarta and Bogor. Your hotel exceeded my expectations.

Dear James C., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Reasonable choice for early flight transit on next day

Customer review rating 3.9/5

Anonymous Business - 27/06/2019 AccorHotels certified review

With the well reputable traffic situation in Jakarta that even there would be jam at the very early morning (6am), it is a reasonable choice to stay and no need to wake up at mid-night to catch the flight. The hotel is only 10mins drive from the airport and ~1 hr drive from downtown.

Dear Mankit C., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Great service but hotel is old

Customer review rating 3.9/5

James A. Business - 25/06/2019 AccorHotels certified review

The hotel staff are very professional and polite. I felt taken care of. The room is clean but just a little old. Maybe it's time for a little renovation

Dear Meng A. Choon, We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your concern regarding old building are very well noted, and renovation is already part of our plan in the future. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Stephane Fagez General Manager
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