Hotel - Bandara International Hotel - Managed by AccorHotels
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Bandara International Hotel - Managed by AccorHotels

3.5/5 741 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Tanning salon

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our 225 rooms combine an international décor with contemporary Indonesian design elements. Complimentary high-speed internet, dual-line phones and generous workspaces are available in all rooms.

  • 225 rooms
  • 185 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 12 reviews

Our guest reviews for Bandara International Hotel - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 741 reviews
Anonymous Solo - 10/12/2018 AccorHotels certified review
« There were some good things and some not so good things. »

I was unable to locate the hotel shuttle and had to take a taxi. The registration person was kind to arrange a complimentary private car for my return the next day. The room was okay but somewhat dated, more so it seemed than when I stayed here two years ago. The bed was not very comfortable; I woke up with a stiff neck. There was no room service menu or information about food venues in the room. The breakfast buffet was good. The grounds and pool are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Douglas J., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. Please accept our apologies for the shortfall in our services standards. At AccorHotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager

Anonymous Business - 10/12/2018 AccorHotels certified review
« Great locatiion »

Breakfast ok. Great location But point for my stay didnt credit to my account

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak William, We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. Kindly be informed that we have a minor problem with the system, causing a slight delay with the LeClub points earning. I believe the points should already been credited to your account now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Diana Families - 05/12/2018 AccorHotels certified review
« Neither »

When i checked in, the room's telephone not working, fridge not cold, bath up leaking. I wish they offer another room, but they didnt. :( Welcome drink, tooth brush, toothpaste only for one person, while i booked for two persons. But i love the jacuzzi and the gym room. I will return again if they make sure all facilities are checked before checked in. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Diana C., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies for the shortfalls in our service standards. At AccorHotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, I can assure you that should you give us the opportunity to better serve you in the near future, we will ensure to check all facilities are in order. Kind regards Stephane Fagez General Manager

B Business - 03/12/2018 AccorHotels certified review
« Good hotel »

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burak O., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stephane Fagez Genreal Manager

Serge Business - 03/12/2018 AccorHotels certified review
« Old hotel falling apart »

This was very bad. 2 days no warm water. The buffet get lower and lower. They took my good toothbrush and they replaced with a cheap one. The sheets are torn. It is terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge C., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for all the inconvenience caused, especially the hot water problem I was recently appointed to the leadership of Bandara International Hotel and I can assure you of my personal commitment to improve our housekeeping and food standards. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly to organise your next stay so I can personally ensure your wellbeing. Kind regards. Stephane Fagez General Manager

Anonymous Families - 02/12/2018 AccorHotels certified review
« Very pleasant and relaxing stay in a beautiful atmosphere. »

We only stayed one night but I was pleased with my experience from the lunch buffet, to the spa. I was amazed at how beautiful and peaceful an atmosphere they could maintain with such close proximity to the airport. It was so convenient as an overnight spot before an early flight. Hotel staff was also very helpful at 4:30 in the morning and ensured we arrived at the airport on time. They even provided pastries and coffee before we left!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather Thank you very much for taking the time to review us, we are very pleased to learn that you had a pleasant stay with us. Looking forward to welcome you back on your next visit to Jakarta Kind regards, Stephane Fagez General Manager

Couples - 02/12/2018 TripAdvisor review
« Changed but standards maintained »

When I have an early morning flight from Jakarta , especially in the "rainy" season I overnight in an airport hotel. The Sheraton Bandara was my hotel of choice for many a year. Now Accor has replaced Sheraton (or Marriott) as the management agent. As a SPG Lifetime Platinum Plus member a lot of the benefits were missing room upgrades etc, but overall the standard of service was good. The staff were welcoming, and efficient even arranging cost free, early morning transport to the airport. Dare I say it, but the Restaurant quality and range were significant improvements compared to my last stay there with Sheraton.Until Sheraton opens a better hotel this will remain my hotel of choice. So thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to be your hotel of choice at Jakarta Airport and that you like our restaurant. If you have not already done so, please consider joining our award winning Le Club AccorHotels loyalty program where you can also easily reach platinum status if you are a frequent traveller. We can assist you upon your next visit. We look forward to welcoming you back soon. Kind regards Stephane Fagez General Manager

Terry O. Couples - 29/11/2018 AccorHotels certified review
« The staff were friendly and absolutely superb. »

Being a regular guest I saw the Hotel go from ordinary to excellent as it was before Accor took over. From pick up at Airport to deliver to back to Airport after staying was very friendly and great. When Accor first took over???? But now it is GREAT.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O'neill It makes us proud and happy to read your nice comments. Your kind words keep us motivated to continue deliver the best possible service to our guests. Very looking forward to welcome you back. Kind regards Stephane Fagez General Manager

Sean Business - 29/11/2018 AccorHotels certified review

Good service. Nice property. In desperate need of facelift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean F., Thank you for taking the time to tell us about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager

Business - 15/11/2018 TripAdvisor review
« Very pleasant stay close to the airport »

This was my second stay in the Bandara International Hotel within the space of a few weeks. Both times I had to be close to the airport and there was no need to go into the city. I know the hotel from its older days as a Sheraton and it is still very pleasant to stay here. I guess the rooms are becoming a little dated, but the comfort remains the same. Rooms are very comfortable. I was upgraded to a suite the first stay and although I was just by myself I enjoyed the space the double room provided. Staff and service were excellent and it is very handy to have the hotel's shuttle service to get picked up from the airport and taken back again. Sometimes taxi drivers can be difficult for trips from the airport to the airport hotels - I can't really blame them as they queue for hours and then get a IDR 20,000 ride. So it is great to use the shuttle and avoid this hassle. I would very much recommend this hotel for anyone looking for comfortable stay close to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik Thank you very much for taking the time to give a nice review towards us. We are very please to learn that you had a pleasent stay with us, and we are really looking forward to welcome you back on your next visit to Jakarta Kind regards Stephane Fagez General Manager

Business - 27/09/2018 TripAdvisor review
« convenient »

Hotel is very convenient to the airport. A little dated but comfortable enough and has a decent gym and nice pool. I think the airport shuttle service can be improved. It's ok from hotel to airport but airport pick up is not entirely seamless. Apparently need to call the hotel to confirm shuttle pick up or advise arrival details when booking. There does not appear to be hotel sign on the side of the bus, it might be on the front or the back but it's not very clear that it's a bus for Bandara Hotel. There are guys at the airport holding Bandara signs but somehow I managed to walk past them (did not know where they were). I think it would be better if the bus was regular schedule instead of having to call and with decent sign on the side of bus it would make it a lot easier to figure out. the shuttle situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KimLynn2009 Thank you for staying in the Bandara International Hotel Jakarta. We have reviewed your comments and would like to thank you for your constructive feedback, especailly regarding the shuttle service. Unfortunately due to airport regulation, the shuttle is not allowed to stand by too long at the drop off zone, and so the pick up service from airport based on call or requested upon hotel reservation was made. However, trust that your comments had been shared with the respective department as very valuable inputs for our improvement in the future. Looking forward to welcome you back in our property, hopefully in not so distant future. Best regards, Yosua Siburian Assistant Front Office Manager

Business - 24/06/2018 TripAdvisor review
« Comfortable & Handy to the Airport »

The Bandara International Hotel is an older hotel located quite close to the Jakarta Airport. It is comfortable and the staff are always only too pleased to be of help. The A/C unit in my room 1108 was a little noisy and they still don't offer face washers in the bathroom. Also, the collection & pick-up arrangements for guests at the new Terminal 3 at the Airport need to be a bit more obvious for arriving passengers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing to stay at Bandara International Hotel. We are very pleased to hear that you had a pleasant stay with us. All this positive comments have been to entire of our team, regarding your comment related with the AC and washer in the Bathroom we had been inform to department concern to take immediate action. We do hope that your next visit will be as pleasant as this time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best regards, Yosua Siburian Assistant Front Office Manager

92lukej Friends getaway - 07/05/2018 TripAdvisor review
« Stop over in Jakarta »

Stayed here a few times. Hotel is convenient and probably about the best hotel close to the airport, but desperately needs an upgrade. Feels very dated and tired. Hopefully Accor will freshen things up now that they’ve aken over management from Sheraton, but it’s been around a year and no signs yet!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke J, Thank you for choosing to stay at Bandara International Hotel. We are very pleased to hear that you had a pleasant stay with us. All this positive comments have been to entire of our team. We have a planning that we will do some renovation at our room to make sure our guest will get more convenient stay. We do hope that your next visit will be as pleasant as this time. Looking forward to welcoming you back, hopefully with the same good experience as last time. Best regards, Yosua Siburian Assistant Front Office Manager

Business - 01/05/2018 TripAdvisor review
« Adequate if you need a hotel close to the airport »

One of the main attractions of this hotel is it's location close to the airport, in case you wish to avoid the hellish traffic of Jakarta. Though well-kept, the building is old, as can be particularly noticed in the bathrooms. But it is reasonably comfortable and the service is cordial. Breakfast, bars, and outside pool are fine. Price is in line with the value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew K, Thank you for choosing to stay at Bandara International Hotel. We are very pleased to hear that you had a pleasant stay with us. All this positive comments have been to entire of our team especially on the service and facilities met your expectation. We do hope that your next visit will be as pleasant as this time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best regards, Yosua Siburian Assistant Front Office Manager

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