Bandara International Hotel - Managed by AccorHotels 5 stars

TripAdvisor rating 3.5/5 773 reviews
Bandara International Hotel - Managed by AccorHotels
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Hotel extras

  • Complimentary 24 hours Airport Shuttle with every 30 minutes interval

  • Free Wi-Fi in all hotel rooms and area

  • 2 restaurants, 1 bar and 1 lobby lounge with the tropical resort ambiance

  • Spacious 208 rooms and suites, start from 36 Sqm - 144 Sqm

  • Free access to Club Bandara (Gym, Sauna, Steam, Hot and Cold Jaccuzy) and 4 swimming pools

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Bandara International Hotel - Managed by AccorHotels

Soekarno Hatta Airport Complex
Jl Tol Prof Dr Ir Sedyatmo Km2
19110
jakarta
indonesia

Tel: +62215597777

Fax: (+62)21/5597701

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA At 3km / 1.86 miles - Shuttle free

GPS :-6.12106, 106.678871

Our accommodations

Our 208 rooms combine an international décor with contemporary Indonesian design elements. Complimentary high-speed internet, dual-line phones and generous workspaces are available in all rooms.

Deluxe Room with 1 kingsize bed

  • Max. number of persons: x3
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: x3
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 kingsize bed, Lake View

  • Max. number of persons: x3
  • Area: From 36
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds, Lake View

  • Max. number of persons: x3
  • Area: From 36
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 kingsize bed, Balcony

  • Max. number of persons: x3
  • Area: From 36
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds, Balcony

  • Max. number of persons: x3
  • Area: From 36
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 kingsize bed.

  • Max. number of persons: x3
  • Area: From 72
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with 1 kingsize bed

  • Max. number of persons: x4
  • Area: From 108
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Presidential Suite with 1 kingsize bed

  • Max. number of persons: x4
  • Area: From 144
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BUMBU RESTAURANT

Type of cuisine: Regional

Bumbu Restaurant provides an unforgettable experience with wonderful views of the lake. Choose from a variety of Asian dishes including Indonesian, Chinese and Thai cuisines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LINJANI

Type of cuisine: International

Linjani restaurant offers a relaxing atmosphere facing the pool and lake. It features an extensive buffet selection of international and Indonesian cuisine as well as an a la carte menu.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAMBAL TAPAS

Photo non contractuelle / Strictly non binding

With gorgeous skyline and lake views from the rooftop, Sambal Tapas serves scrumptious Spanish and Indonesian small plates, plus cool cocktails. A live DJ performs from 5pm to 9pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAXIS LOUNGE

Photo non contractuelle / Strictly non binding

Maxis Lounge is an ideal rendezvous point, offering drinks and lights snacks. Perfect for those who are looking for small bites. Enjoy delectable afternoon teas and live music until 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 258 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more
Bandara International Hotel - Managed by AccorHotels Meeting Room

Our guest reviews for
Bandara International Hotel - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

222 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

773 reviews

AC control didn’t work and ended up with a very bad cold before I started my holiday. Have been sick for 4 days as was 3 other people in our group

Customer review rating 3.9/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

As above

Dear Mrs. Judy V., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Good place to stay with wonderful view

Customer review rating 3.9/5

Chetan Business - 16/04/2019 AccorHotels certified review

I stayed for one night. Very happy with the amenities and ambiance. Pool is clean and spa is fantastic. Could not have asked more. Value for the money spent. However one observation is need to prevent the leaks from taps. Observer the leak in my bathroom and also in the massage room.

Dear Sai S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff. We also noted your concern regarding breakfast variety, and please be informed that our kitchen staff would be more than happy to fix vegetarian meals to our guests on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Convenient location but everything else needs work

Customer review rating 3.9/5

B Business - 15/04/2019 AccorHotels certified review

Good: The location was convenient to the airport, our flight arrived late (9pm) and departed early the following day. (7am). Needs Improvement: The check-in service was slow, it took close to 25min to check in, there were only 2 agents with a line of 7 guests waiting to check in. Rooms were dated, smelled of mildew, there was only one intl plug in the room (behind the desk). I was first issued a smoking room when I specifically requested a non smoking room, the room was the last room of the wing ending in 29 so it was a walk! Never a good idea of a single female traveling by herself to put her in the last room on the floor!!

Dear ShiouLan Betty P., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank You Sincerely, Stephane Fagez General Manager

Pleasant relaxing resort style hotel

Customer review rating 3.9/5

Tom Business - 13/04/2019 AccorHotels certified review

Good Except I would have enjoyed a gluten free bread option to be available

Dear Thomas W., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Old fashioned Hotel

Customer review rating 3.9/5

Lisa Families - 13/04/2019 AccorHotels certified review

Interior was too old. Need renovation. Smell not good in the room. Maybe because of humidity of the old room. Breakfast not too much variation. And the taste so so.

Dear Lisa N., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Awesome & Pleasant Stay

Customer review rating 3.9/5

Chirag P. Business - 13/04/2019 AccorHotels certified review

I had a great experience staying at Bandara International. Staff was really nice. Service was excellent. Food was excellent. Staff helped me in choosing menu as per my taste. Overall a nice stay.

Dear Chirag P., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

A pleasant but short stay

Customer review rating 3.9/5

David J. Couples - 09/04/2019 AccorHotels certified review

Perfect airport pick up and transfers. We just had a day room to refresh before our overnight flight

Dear Mr David J., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez Geenral Manager

Nice hotel nearby airport

Customer review rating 3.9/5

Ria B. Couples - 08/04/2019 AccorHotels certified review

We stay for 2 nights after long flight of my husband.. everything was good from checkin and during our stay. First breakfast was very good but second breakfast it wasn’t good. I tried bubur ayam but it’s salty and my husband food also salty but we tried food in a lounge and it was delicious. Overall we satisfied

Dear Mr Arisandi Oktoria S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Nice

Customer review rating 3.9/5

R. Solo - 06/04/2019 AccorHotels certified review

Over all was nice. Bed sheet so comfort. Food is good. But all the interior were old. Hospitality was good...

Dear R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay . Your feedback is very important to us. Please rest assured that we are taking the appropriate measures for a better future service. Really looking forward to welcome you back anytime soon Sincerely, Stephane Fagez General Manager

Very well disciplined employees, services and processes

Customer review rating 3.9/5

Insoo P. Business - 05/04/2019 AccorHotels certified review

When I checked in late evening, the front desk was ready to expedite the check-in process with no delay. They know those who check in late evening are travelers thus they are very tired.

Dear Insoo P., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Little bit dissapointed

Customer review rating 3.9/5

Egi R. P. Couples - 04/04/2019 AccorHotels certified review

The air conditioner in my room was broken so the air was very hot... engineer came to fix the ac but i dont know what he did there was nothing change ... the air in my room still hot

Dear Pak E., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very grateful of your feedback and suggestions for improvements and shall take corrective measures accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards. Stephane Fagez General Manager

3 star

Customer review rating 3.9/5

Paul H. Business - 01/04/2019 AccorHotels certified review

seemed that with the new freeway coming through minimal maintenance or up grades were in effect - the staff of course is always very nice

Dear Paul H., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Easy stay with friendly staff

Customer review rating 3.9/5

Evan S. Business - 01/04/2019 AccorHotels certified review

comfortable

Dear Evan S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stephane Fagez General Manager

value for money

Customer review rating 3.9/5

Harry Business - 01/04/2019 AccorHotels certified review

this old hotel and need to have better maintenance, water not so good but it is fine for one night stay

Dear Harry K D., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Quite old!

Customer review rating 3.9/5

Rudi Business - 31/03/2019 AccorHotels certified review

I just stayed there for one night and can not judge the overall facilities and surroundings. But my bathroom was not clean (actually there were dead cockroaches) and the room was pretty much worn out.

Dear Rudolf W., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are welcoming your suggestions for improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Stephane Fagez General Manager

The shuttle service from the airport to the hotel needs urgent improvement.

Customer review rating 3.9/5

F. Business - 31/03/2019 AccorHotels certified review

I stayed twice this year in your nice hotel and needed to be picked up at the airport. In both cases, I was deeply disappointed because I had to wait for more than one hour. Other guests had the same experience. Once at your hotel, I was very satisfied - friendly stuff and nice rooms as well as breakfast. The shuttle from your hotel to the airport was as expected - very good and in time. One can rely on.

Dear Kurt F., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Relaxing

Customer review rating 3.9/5

Yutaka S. Families - 29/03/2019 AccorHotels certified review

Nice time with my family

Dear Yutaka S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Suitable hotel for early flight out from Jakarta

Customer review rating 3.9/5

Edwin Business - 29/03/2019 AccorHotels certified review

Overall experience was within expectations. I like the regular shuttle to and fro airport.

Dear Zhiyou G., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience about bathroom did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephane Fagez General Manager

Everything is too old

Customer review rating 3.9/5

Mai S. A. Business - 28/03/2019 AccorHotels certified review

Dear accors, Pardon me.. I think your facility is too old, example for your bed is too soft and not Comfort for sleep, your bathroom facility too. Please renew it.

Dear Mai Sony A., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback for improvement is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Stephane Fagez General Manager

Disappointing standard of hotel and staff

Customer review rating 3.9/5

Richard T. Business - 28/03/2019 AccorHotels certified review

Front desk not competent, efficient or understanding English. When I checked in they did not inform me the WiFi was down and it was not working for most of my stay. Most unimpressive for an international airport hotel. I will not be going back.

Dear Richard T., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the WiFi problem you experienced and the lack of professionalism of our reception team member towards you are not typical of the level of service we pride ourselves to deliver. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager
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