Hotel - Bandara International Hotel - Managed by AccorHotels
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Bandara International Hotel - Managed by AccorHotels

3.5/5 754 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Tanning salon

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our 225 rooms combine an international décor with contemporary Indonesian design elements. Complimentary high-speed internet, dual-line phones and generous workspaces are available in all rooms.

  • 225 rooms
  • 185 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 42 reviews

Our guest reviews for Bandara International Hotel - Managed by AccorHotels

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 754 reviews
Ian G. Business - 11/01/2019 AccorHotels certified review
« A very short but pleasant stay. »

Met at airport and transfer was no hassle. Room was sizeable and clean. Hotel was very quiet and enabled a good rest. Room service food arrived quickly and was enak sekali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian G., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. Your comments and feedback are highly appreciated and I will share them with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Didit Z. F. Solo - 11/01/2019 AccorHotels certified review
« Excellence »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Didit yang terhormat, Kami sangat berterima kasih atas rating bapak terhadap Bandara International Hotel - Managed by AccorHotels. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan membagikan ulasan bapak kepada tim kami, sebagai motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena bapak telah berbagi pengalaman bapak, dan kami harap kunjungan bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Stephane Fagez General Manager

Jeong M. K. Business - 10/01/2019 AccorHotels certified review
« Overall the hotel was good, room and bed is clean and i need more kind for airport to hotel service. »

I got the some problem for airport to hotel transfer. Of course, I did not contact them in advance, I didn't any information for this services. So I had to very a expensive taxi and after waiting for long time at airport. Other thing was good for stay, good view and very near for airport. Thanks,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeong K., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. Your comments and feedback are highly appreciated for our improvement in the future. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Rob S. Families - 06/01/2019 AccorHotels certified review
« Very nice overnight hotel to relax »

Very nice service and hospitality. The facilities were good. We enjoyed a spa and room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Anonymous Families - 05/01/2019 AccorHotels certified review
« Convenient location »

It is very convenient that airport shuttle service is available in every 30 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuji M. San, We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for your comments regarding your dining experience, and we will take immediate action to avoid the same problem happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Jhon H. M. Families - 02/01/2019 AccorHotels certified review
« Awesome »

I was late to come, and I got room little far. And I recommended to change the room. But with excellent staffs I move to better room. It's amazing! Thank you for hospitality. Will see you again. It's has been second time stay on this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jhon H., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Kind regards, Stephane Fagez General Manager

Iwan_chunx Families - 27/12/2018 AccorHotels certified review
« we like the atmosfer hotel »

need more signed access to room from public area

Our hotel has responded to the review
Our hotel has responded to the review

Yth Bpk Iwan Terima kasih sudah berbagi pengalaman bapak selama menginap di Bandara International Hotel managed by AccorHotels Kami sangat senang mendapatkan review yang baik dari bapak. Komentar dan masukan dari bapak sangat berharga untuk peningkatan kami di masa mendatang Kami nantikan kunjungan bapak di kesempatan berikutnya Salam hangat Stephane Fagez General Manager

Erit L. K. Families - 25/12/2018 AccorHotels certified review
« Not bad »

Old hotel.. far from anything..oohhh no...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erit Laila k., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. Our Hotel is conviniently located near Jakarta International Airport, which most of our guests find convinient. I am sorry to read it was not for you. At AccorHotels, we strive to provide a superior service experience for every customer; therefore your review is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcoming you back in the near future. Kind regards. Stephane Fagez General Manager

Peterterpstra Business - 20/12/2018 AccorHotels certified review
« Excellent service and good room cleanliness »

The staff were very helpful and attentive, a very good overall stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter T., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your kind words will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Bharathan Business - 13/12/2018 AccorHotels certified review
« Excellent Ambience, Unparalleled Staff »

As the title says it all, I always look forward to come back to the property where I get personal attention from staff. I am happy to be loyal to the hotel for what i am receiving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bharathan S., We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stephane Fagez General Manager

Anonymous Solo - 10/12/2018 AccorHotels certified review
« There were some good things and some not so good things. »

I was unable to locate the hotel shuttle and had to take a taxi. The registration person was kind to arrange a complimentary private car for my return the next day. The room was okay but somewhat dated, more so it seemed than when I stayed here two years ago. The bed was not very comfortable; I woke up with a stiff neck. There was no room service menu or information about food venues in the room. The breakfast buffet was good. The grounds and pool are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Douglas J., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. Please accept our apologies for the shortfall in our services standards. At AccorHotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager

Anonymous Business - 10/12/2018 AccorHotels certified review
« Great locatiion »

Breakfast ok. Great location But point for my stay didnt credit to my account

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak William, We very much appreciate your comments regarding your stay at the Bandara International Hotel - Managed by AccorHotels. It is always a pleasure to receive positive feedback. Kindly be informed that we have a minor problem with the system, causing a slight delay with the LeClub points earning. I believe the points should already been credited to your account now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Fagez General Manager

Diana Families - 05/12/2018 AccorHotels certified review
« Neither »

When i checked in, the room's telephone not working, fridge not cold, bath up leaking. I wish they offer another room, but they didnt. :( Welcome drink, tooth brush, toothpaste only for one person, while i booked for two persons. But i love the jacuzzi and the gym room. I will return again if they make sure all facilities are checked before checked in. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Diana C., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies for the shortfalls in our service standards. At AccorHotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, I can assure you that should you give us the opportunity to better serve you in the near future, we will ensure to check all facilities are in order. Kind regards Stephane Fagez General Manager

B Business - 03/12/2018 AccorHotels certified review
« Good hotel »

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burak O., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stephane Fagez Genreal Manager

Serge Business - 03/12/2018 AccorHotels certified review
« Old hotel falling apart »

This was very bad. 2 days no warm water. The buffet get lower and lower. They took my good toothbrush and they replaced with a cheap one. The sheets are torn. It is terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge C., Thank you for taking the time to tell us about your experience at the Bandara International Hotel - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for all the inconvenience caused, especially the hot water problem I was recently appointed to the leadership of Bandara International Hotel and I can assure you of my personal commitment to improve our housekeeping and food standards. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly to organise your next stay so I can personally ensure your wellbeing. Kind regards. Stephane Fagez General Manager

Anonymous Families - 02/12/2018 AccorHotels certified review
« Very pleasant and relaxing stay in a beautiful atmosphere. »

We only stayed one night but I was pleased with my experience from the lunch buffet, to the spa. I was amazed at how beautiful and peaceful an atmosphere they could maintain with such close proximity to the airport. It was so convenient as an overnight spot before an early flight. Hotel staff was also very helpful at 4:30 in the morning and ensured we arrived at the airport on time. They even provided pastries and coffee before we left!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather Thank you very much for taking the time to review us, we are very pleased to learn that you had a pleasant stay with us. Looking forward to welcome you back on your next visit to Jakarta Kind regards, Stephane Fagez General Manager

Couples - 02/12/2018 TripAdvisor review
« Changed but standards maintained »

When I have an early morning flight from Jakarta , especially in the "rainy" season I overnight in an airport hotel. The Sheraton Bandara was my hotel of choice for many a year. Now Accor has replaced Sheraton (or Marriott) as the management agent. As a SPG Lifetime Platinum Plus member a lot of the benefits were missing room upgrades etc, but overall the standard of service was good. The staff were welcoming, and efficient even arranging cost free, early morning transport to the airport. Dare I say it, but the Restaurant quality and range were significant improvements compared to my last stay there with Sheraton.Until Sheraton opens a better hotel this will remain my hotel of choice. So thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to be your hotel of choice at Jakarta Airport and that you like our restaurant. If you have not already done so, please consider joining our award winning Le Club AccorHotels loyalty program where you can also easily reach platinum status if you are a frequent traveller. We can assist you upon your next visit. We look forward to welcoming you back soon. Kind regards Stephane Fagez General Manager

Terry O. Couples - 29/11/2018 AccorHotels certified review
« The staff were friendly and absolutely superb. »

Being a regular guest I saw the Hotel go from ordinary to excellent as it was before Accor took over. From pick up at Airport to deliver to back to Airport after staying was very friendly and great. When Accor first took over???? But now it is GREAT.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O'neill It makes us proud and happy to read your nice comments. Your kind words keep us motivated to continue deliver the best possible service to our guests. Very looking forward to welcome you back. Kind regards Stephane Fagez General Manager

Sean Business - 29/11/2018 AccorHotels certified review

Good service. Nice property. In desperate need of facelift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean F., Thank you for taking the time to tell us about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stephane Fagez General Manager

Business - 15/11/2018 TripAdvisor review
« Very pleasant stay close to the airport »

This was my second stay in the Bandara International Hotel within the space of a few weeks. Both times I had to be close to the airport and there was no need to go into the city. I know the hotel from its older days as a Sheraton and it is still very pleasant to stay here. I guess the rooms are becoming a little dated, but the comfort remains the same. Rooms are very comfortable. I was upgraded to a suite the first stay and although I was just by myself I enjoyed the space the double room provided. Staff and service were excellent and it is very handy to have the hotel's shuttle service to get picked up from the airport and taken back again. Sometimes taxi drivers can be difficult for trips from the airport to the airport hotels - I can't really blame them as they queue for hours and then get a IDR 20,000 ride. So it is great to use the shuttle and avoid this hassle. I would very much recommend this hotel for anyone looking for comfortable stay close to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik Thank you very much for taking the time to give a nice review towards us. We are very please to learn that you had a pleasent stay with us, and we are really looking forward to welcome you back on your next visit to Jakarta Kind regards Stephane Fagez General Manager

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