Mercure Cayenne Royal Amazonia hotel 4 stars

TripAdvisor rating 4.0/5 259 reviews
Mercure Cayenne Royal Amazonia hotel
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Hotel extras

Located 10 minutes from the city center, the Royal Amazonia hotel is the ideal location for your business and leisure stays. With 134 rooms, 1 business corner, 8 meeting rooms, 1 wellness center with beauty therapist, fitness room, 1 bar and 2 restaurants

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Cayenne Royal Amazonia hotel

45 Rue De L Ara Bleu
97300
cayenne
french guiana

Tel: +594594391515

Fax: (+594)594301313

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FELIX EBOUE At 18km / 11 miles

GPS :4.934794, -52.304628

Our accommodations

The functional rooms are designed to meet the needs of each guest. Here, you will find superior-quality bedding, high-speed Internet access, a 40-inch TV, tea and coffee making facilities, a mini bar, a safe and a range of welcome products The Superior rooms and Suites feature a double sofa bed. The Suites are also equipped with a Nespresso coffee machine and some also have a bathtub with massage jets.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic room with balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic room - twin beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room - double bed and sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room - 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 34

Two-room suite-1 double bed and a sofa

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

ROYAL SUSHI

Type of cuisine: Japanese

Take a culinary trip to Japan in the cozy atmosphere of the Royal Sushi Bar. Your taste buds will appreciate the innovative recipes created by our sushi chef.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE ROYALE

Type of cuisine: null

A delicious blend of traditional French cuisine and Creole flavors in a cozy and warm atmosphere. Welcome to La Brasserie Gastronomique restaurant at the Royal Amazonia, a favorite spot for connoisseurs of gourmet cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR ROYAL

Photo non contractuelle / Strictly non binding

With its traditional carbet shelter at the edge of the pool, our bar is both refined and welcoming, whether for a professional meeting or a drink among friends. Enjoy a break in this open space where everything designed to help you enjoy the moment.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 270

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Cayenne Royal Amazonia hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

608 reviews

tripadvisor

TripAdvisor Rating 4.0/5

259 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Stay at Amazonia Mercure Hotel

TripAdvisor rating 4.0/5

Quest223691 Couples - 03/10/2019 TripAdvisor review

It's always a pleasure to stay at this hotel with a real nice staff and nice room The welcome is always nice and the staff always available to take care you The room are always clean and well equipped

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice and cool. Our guest Paula was very nice and helpful. Thanks to her

Customer review rating 4.5/5

G. Business - 09/09/2019 AccorHotels review

Nice and cool. Our guest Paula was very nice and helpful. Thanks to her

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Top notch service

Customer review rating 4.5/5

Marcus Couples - 01/09/2019 AccorHotels review

Your staff went out of the way to make a memorable stay. Welcome at hotel, support in travel and local experiences more than outstanding

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All is well except for the temperature in the rooms at night

Customer review rating 4.5/5

Clarin Couples - 03/07/2019 AccorHotels review

My stay at the hotel was good except for the room temperature at night. The room temperature in a tropical location must be lower at night.

Dear CLARINDA H., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just for your information and for your next stay with us, the air conditionning can be lowered or highered with an indivual thermostat case located near to the bathroom entrance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Séjour Entrepreneuriat féminin à Cayenne

Customer review rating 4.5/5

Valerie Business - 21/03/2019 AccorHotels review

Good expérience : the room is quiet and clear The breakfast is rich, diverse and good

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

JC Review

TripAdvisor rating 4.0/5

Quest223691 Couples - 14/03/2019 TripAdvisor review

Always a very good welcome from the Desk Team and all others employees who take care us very well Room was perfect and very clean and well equipped Was just missing the balcony this time but it was ok

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, J. GABRIEL General Manager

Experience

Customer review rating 4.5/5

Jean -. C. Couples - 12/03/2019 AccorHotels review

Always a very good welcome and the staff is very kind

Dear Mr. DEMARIA, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Good

Customer review rating 4.5/5

J. D. Friends - 14/01/2019 AccorHotels review

It was very good and the staff at the Lobby was very nice

Dear D. J., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Royal Amazonia Cayenne

TripAdvisor rating 4.0/5

Paradise664960 Business - 14/01/2019 TripAdvisor review

The hotel is very Well locatedI have particularly appreciated the Excllent breakfast with fruits, waffles, hot chocolate, tropical juicesThe staff is really Nice and helpfulThe Hotel is really quiet and very clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 4.5/5

Rosanne Families - 04/01/2019 AccorHotels review

Very friendly staff especially the breakfast lady who was simply amazing.

Dear ROSANNE P., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. General Manager
Customer review rating 4.5/5

J. Couples - 06/10/2018 AccorHotels review

Super

Madame J., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Excellent service

Customer review rating 4.5/5

C. Business - 25/08/2018 AccorHotels review

Personnel et hôtel excellent

First experience with Mercure Royal Amazonia

Customer review rating 4.5/5

Anne-rita W. Business - 18/08/2018 AccorHotels review

My first irritation arose when I arrived from a long trip and no one available at receptionist desk.

Dear ANNE RITA W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cayenne Royal Amazonia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor service and small rooms

TripAdvisor rating 4.0/5

anneritawijdh Business - 18/08/2018 TripAdvisor review

For a 4 star hotel service and room are very poor. Upon arrival I needed to wait 10 mins for the receptionist who was in the restaurant. No one else to attend. I requested breakfastbox upon departure since breakfast was included and they never arranged. I also did NOT receive a reimbursement. Rooms are also not spacious.

Good morning, Thank you for your review about you experience in our hotel. We are glad that you have appreciated one of our confortable rooms. Please accept our apologies for the inconvenience you have met. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to welcoming you very soon. Best regards Joël G. General Manager
Customer review rating 4.5/5

M. A. Families - 25/07/2018 AccorHotels review

MAGNIQUE

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs
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