Hotel - Mercure Cayenne Royal Amazonia hotel
Mercure Hotel Mercure Hotel

Mercure Cayenne Royal Amazonia hotel

4.0/5 219 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 150.00 EUR Non member rate
From 142.50 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The functional rooms are designed to meet the needs of each guest. Here, you will find superior-quality bedding, high-speed Internet access, a 40-inch TV, tea and coffee making facilities, a mini bar, a safe and a range of welcome productsThe Superior rooms and Suites feature a double sofa bed. The Suites are also equipped with a Nespresso coffee machine and some also have a bathtub with massage jets.

  • 134 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 147 reviews

Our guest reviews for Mercure Cayenne Royal Amazonia hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 219 reviews
J. Couples - 06/10/2018 AccorHotels certified review

Super

Our hotel has responded to the review
Our hotel has responded to the review

Madame J., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

C. Business - 25/08/2018 AccorHotels certified review
« Excellent service »

Personnel et hôtel excellent

Anne-rita W. Business - 18/08/2018 AccorHotels certified review
« First experience with Mercure Royal Amazonia »

My first irritation arose when I arrived from a long trip and no one available at receptionist desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE RITA W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cayenne Royal Amazonia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 18/08/2018 TripAdvisor review
« Poor service and small rooms »

For a 4 star hotel service and room are very poor. Upon arrival I needed to wait 10 mins for the receptionist who was in the restaurant. No one else to attend. I requested breakfastbox upon departure since breakfast was included and they never arranged. I also did NOT receive a reimbursement. Rooms are also not spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you for your review about you experience in our hotel. We are glad that you have appreciated one of our confortable rooms. Please accept our apologies for the inconvenience you have met. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to welcoming you very soon. Best regards Joël G. General Manager

M. A. Families - 25/07/2018 AccorHotels certified review

MAGNIQUE

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

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5.00P
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