Hôtel Mercure Nantes Centre Passage Pommeraye 2 stars

TripAdvisor rating 4.5/5 681 reviews
Hôtel Mercure Nantes Centre Passage Pommeraye
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Hotel extras

  • In the heart of the city center of Nantes

  • A very warm team

  • 15 minutes from the train station by public transport

  • A 3 minute walk from the Royal Square

  • Paying public parking nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Reduced mobility rooms
  • Pets allowed 10.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request

Hotel location

Hôtel Mercure Nantes Centre Passage Pommeraye

2 Rue Boileau
44000
nantes
france

Check-in from 14h00

Check out up to 12h00

  • ST NICOLAS :  

  • COMMERCE :   1-2-3

  • By plane

    NANTES ATLANTIQUE At 15km / 9 miles

  • By train

    GARE DE NANTES At 5km / 3 miles

  • By train

    GARE DE NANTES At 5km / 3 miles

GPS :47.214108, -1.560276

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 double bed and 1 sofa-bed one person

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 double bed and 1 two-person convertible sofa

  • Max. number of persons: ‌4
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 bedrooms nearby

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

POMMERAYE

Photo non contractuelle / Strictly non binding

After a day of work or visiting Nantes, unwind in comfort in the hotel bar and enjoy your refreshment either alone, as a family, or with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hôtel Mercure Nantes Centre Passage Pommeraye

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

836 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

681 reviews

Excellent Stay

Customer review rating 4.3/5

Javier Couples - 08/06/2019 AccorHotels certified review

Hotel staff were very professional, the hotel is very well kept and located in an excellent area .

Thank so much for your review. See you soon. All the team.

The staff provides exceptional service and the hotel is tastefully decorated

Customer review rating 4.3/5

Alon Families - 27/05/2019 AccorHotels certified review

The hotel is decorated in the most charming way and there is a young and prestigious atmosphere combined together. Clean, cozy and above all - located in the best location in the city without a doubt. The staff is courteous, articulate, ready to assist in any field and really went out of their way to make our time pleasant. All our requests (not many) were filled quickly and efficiently. I had a problem with the airline tickets and the manager helped me solve it patiently and efficiently The hotel is highly recommended in every possible way !!!

What a pleasure to read your comment! We are happy to hear that you enjoyed your stay in our beautiful hotel. It was a real pleasure for all of our teams to have you with us. Looking forward to welcoming you again soon. Delphine and the whole team of the Hotel Mercure Passage Pommeraye.

Expensive port in a storm of booked out alternatives

Customer review rating 4.3/5

Ray Couples - 16/05/2019 AccorHotels certified review

Well located and clean premises. No storage for our 2 bicycles was not good, but thoughtful staff arranged a work around. Your publicity needs to note that there is no bike storage on site.

Dear RAY C., Thank you for taking the time to tell us about your experience at the Mercure Passage Pommeraye. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, All the team.

Boutique Hotel

Customer review rating 4.3/5

Thomas S. Couples - 07/05/2019 AccorHotels certified review

Very freindly, comfortable hotel in the heat of the town

Dear Mr S., thank for your review after your stay. Hope to see you again. Hôtel Mercure Passage Pommeraye team

Very good

Customer review rating 4.3/5

Anonymous Families - 29/04/2019 AccorHotels certified review

A new hotel,very nice stuff,good location,fine room

Thanks so much for your review. See you next time. Delphine and all the team
Customer review rating 4.3/5

Adi T. Couples - 22/04/2019 AccorHotels certified review

Great location. The room was nice and clean but a bit small.

Thank for your review about your stay at Mercure Passage Pommeraye ! See you next time. All the team

Excellent from service (warm welcome, very nice and efficient team) to room (cosy and very comfortable)

Customer review rating 4.3/5

J. R. Solo - 08/04/2019 AccorHotels certified review

Simple, discreet and very warm welcome. Immediately made me feel like "home". Efficient "fast check-in and check-out". Totally seamless. Due to on-going works (dust, material...), access to my room was a little "surprising" (yet totally understandable...). Maybe clients should be informed before being sent them to their room. My room (#215 on second floor) was very comfortable, cosy and very conducive to spending nice relaxing time. I like the fact of feeling being in a "boutique" hotel with intimate and homy feel. Love the choice of toiletries (Love Nuxe products) Unfortunately I've had an accident in the streets of Nantes (seriously fell and twisted my ankle) which forced me to come back to hotel for medical assistance. The night shift was VERY nice, very helpful and efficient (called SOS Medecins, followed-up before and after Doctors visit, gave me a "gel" to massage my ankle and ease my pain while waiting for night doctor). That same person came to me during breakfast to enquire about my situation. FANTASTIC personality and service. After check-out I had to go to ER for scan and XRays. Sebastien not only helped me in finding how to get there but then called me afterwards to know if everything went well and how I was feeling. AMAZING and VERY KIND follow-up. Please make sure to keep that FABULOUS TEAM! unforgettable first time in your hotel.

Monsieur R., quel plaisir de lire votre commentaire. Nous sommes ravis d'apprendre que vous avez adoré votre séjour dans notre bel hôtel, malgré quelques mésaventures. Ce fût un réel plaisir pour l'ensemble de nos équipes de vous accueillir. Nous espérons que votre cheville se remet petit à petit. Au plaisir de vous accueillir prochainement. Delphine et toute l'équipe de l'Hôtel Mercure Passage Pommeraye

great location

Customer review rating 4.3/5

Grj L. Couples - 29/03/2019 AccorHotels certified review

we enjoyed our stay here,hotel a l. bit dark and some work going on to improve,but it was,nt a problem.staff very friendly,rooms slightly small but it was very comfortable,there was gluten free cereal ,and rice cakes,location is perfect,we had a good time,thanks to the staff for being so friendly,plently of shops and bars just a short walk in any direction,we would stay here again

Dear GARETH RJ l., We very much appreciate your comments regarding your stay at the Mercure Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet hotel in a central location

Customer review rating 4.3/5

F. Solo - 05/01/2019 AccorHotels certified review

In spite of the renovations taking place in the hotel, my stay was not affected by them. The room and shower room were fresh and modern, although I would question the choice of black as the dominant colour. The bed was comfortable and I slept well. I would have appreciated it if a drinking glass had been provided. The staff at reception were welcoming and pleasant. I chose not to take breakfast in the hotel. The central location is very convenient for everything that Nantes has to offer.

Dear Mrs F., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Anyway, we take a note of your suggestions in order to improve our facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Capucine Front Office Manager

Lovely Authentic Accommodation

Customer review rating 4.3/5

Nathan W. Couples - 30/12/2018 AccorHotels certified review

The hotel was lovely. Room with a nice view onto the streets and Passage Pommeraye. Superb breakfast. Friendly staff. Renovated room was dark but cosy.

Dear M W., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Bests regards, Capucine Front Office Manager

Near Passages of Pommeraye stay

Customer review rating 4.3/5

Robert D. Solo - 29/10/2018 AccorHotels certified review

Hotel close to attractions, light rail, shopping and restaurants. Undergoing a major renovation, but taking care to not inconvenience guests. Nice updated rooms. Wifi a little inconvenient in that it required signing in several times each day.

Dear ROBERT D., We very much appreciate your comments regarding your stay at the Hôtel Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2 nights in Nantes

TripAdvisor rating 4.5/5

Robert D Solo travel - 26/10/2018 TripAdvisor review

Hotel undergoing a major renovation. New Guest rooms very nice. And staff/management has done a good job minimizing inconvenience to guests.Only thing missing from room was a electric kettle for making tea, etc.Central city location close to light rail and tourist things.wifi needs improvement, required signing in again if not used for a while.would stay there again.

Dear Robert D, many thanks for your review. Be assured that we will improve a lot of things to make our hotel your favorite hotel in Nantes. Soon, you will find a kettle in all our rooms and we are changing the wifi this week to make it better ! Best regards, Maryline DUFAY Manager

MRS BRENDA L.

Customer review rating 4.3/5

Brenda Business - 17/10/2018 AccorHotels certified review

VERY PLEASANT STAFF, HELPFUL AND WELCOMING. HOTEL ROOM VERY NICE

Dear Mrs L., We very much appreciate your comments regarding your stay at the Hôtel Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryline DUFAY General Manager

Satisfied

Customer review rating 4.3/5

Corneliu B. Couples - 01/10/2018 AccorHotels certified review

It was wery good experience staying with you.

Dear M CORNELIU, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Capucine Front Office Manager
Customer review rating 4.3/5

Julian Business - 18/09/2018 AccorHotels certified review

Room very noisy from people upstairs and early morning street cleaning machines. Very noisy and bad nights sleep. Did not like the polystyrene plates paper cups and wooden cutlery at breakfast. Reminded me of an American hotel.

Dear M M., Thank you for taking the time to tell us about your last experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is true, because of our central situation in the pedestrian area, some nights can be less quiet than others. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you after our renovations. Sincerely, Capucine Front Office Manager

Charming and friendly as always

Customer review rating 4.3/5

Anonymous Solo - 06/09/2018 AccorHotels certified review

Renovations were underway, which made some things difficult but the staff did everything they could to ensure visitors' stays were good despite difficult conditions.

Dear Mrs E., We very much appreciate your comments regarding your last stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as all the previous one. Sincerely, Capucine Front Office Manager

Comfortable and rudimentry but with charming and helpful staff we were able to access the city

Customer review rating 4.3/5

Matthew S. Couples - 06/08/2018 AccorHotels certified review

A very usefully located hotel we were met with charming and helpful staff who were attentive. The room was clean and well prepared although there were no tea making facilities or bar. There was no safe keeping facilities for computers and valuables. The information was sparse. The room was quiet. There was no comfortable communal area where we could study the local sightseeing opportunities. The breakfast room was constricted and self-help so the charge seemed excessive.

Dear M S., Thank you for taking the time to tell us about your staywith us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After our renovations, all our rooms will be furnished with safe, minibar and also the and coffee facilities. Our breakfast room will be bigger and we will have some spaces to share a drink and prepare your journey. We It is our hope that you will give us the opportunity to better serve you in the near future because we are looking forward to present you our new Mercure Hotel ! Sincerely, Capucine Front Office Manager

UNEXPECTED BUILDING WORK

Customer review rating 4.3/5

John W. Couples - 30/07/2018 AccorHotels certified review

Stay spoilt by the building work going on in the hotel. We had not been warned about this even though it had been in progress since June.

Dear JOHN W., Thank you for taking the time to tell us about your stay with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future because we are looking forward to present you our new hotel on 2019 ! Sincerely, Capucine and the team
Customer review rating 4.3/5

M K. N. Families - 22/07/2018 AccorHotels certified review

very kind welcome, staff very kind, hotel being refurbished with minimal disruption. Excellent location and good rooms considering it is in the town centre. Would be helpful to add hooks in the bathroom.

Dear MARGUERITE N., We very much appreciate your comments regarding your stay at the Hôtel Nantes Centre Passage Pommeraye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryline DUFAY Manager

Because of the renovations the breakfast in plastic and wood did not please me at all- for the first time there was a gap quality price

Customer review rating 4.3/5

Lynne B. Business - 13/07/2018 AccorHotels certified review

See above

Dear LYNNE B., Thank you for taking the time to tell us about your last stay with us. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. After our renovations, be sure that our breakfast will come back as you liked it before ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to show you our new decoration in the next few months. Sincerely, Capucine Front Office Manager
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