Hotel Majapahit Surabaya - Managed by AccorHotels 5 stars

TripAdvisor rating 4.5/5 1,114 reviews
Hotel Majapahit Surabaya - Managed by AccorHotels
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Hotel extras

  • Exceptional character mixing classical colonial architecture with peaceful oasis of well being

  • Best location at city center, near Business District, biggest malls and conference centers.

  • Beautiful gardens, outdoor swimming, award-winning spa, and historical tours.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Majapahit Surabaya - Managed by AccorHotels

Jalan Tunjungan 65
Kec Genteng
60275
60275
surabaya
indonesia

Tel: +62315454333

Fax: (+62)31/5454111

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION :   BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS :-7.259726, 112.740077

Our accommodations

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

CLASSIC ROOM, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

HERITAGE SUITE, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

HERITAGE SUITE, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

MAJAPAHIT LEGENDARY SUITE, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE, 1 King size Bed and 2 Twin Beds

  • Max. number of persons: 5
  • Area: From 806
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

SARKIES

Type of cuisine: null

Enjoy Chinese fine dining as our master chefs surprise you with their authentic and creative specialties. The 1930s ambience makes Sarkies a truly memorable experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INDIGO RESTAURANT

Type of cuisine: International

Fusion dining experience where "East meets West" cuisines display selective Asian and Japanese, Western and Indonesian distinctive dishes, in a typical ArtDeco colorful environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MAJ PUB AND DINE

Photo non contractuelle / Strictly non binding

Enjoy legendary cocktails, cold beers and light snacks, while you unwind with our live band. Open till early morning.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy our art deco surroundings while sipping on an afternoon tea or evening cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

841 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,114 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great value, great service, great vibe

TripAdvisor rating 4.5/5

Tim W Business - 09/10/2019 TripAdvisor review

Travelling on business I enjoyed a great one night stay. Upgraded to a beautiful room with outside seating overlooking gorgeous gardens. Fantastic evening drinks in a safe pub environment with live band and friendly atmospehere. Superb breakfast al fresco. Late check out to facilitate onward travel. Well done all.

Beuatiful hotel but poor staff training

Customer review rating 4.5/5

A. R. Couples - 02/10/2019 AccorHotels review

Room - lovely colonial style but not clean even found a grape on the floor from previous occupants. Bed comfortable. Room needs a thorough vacuum and woodwork dusting Breakfast - after explaining we were vegetarians twice we were served with meat on our plate. The staff organised vegetarian noodles on our second breakfast as there was little vegetarian hot food available but served these cold. Staff seemed to say yes even though they had not understood our English accent. We were shown to a table with coffee and sauce stains, we declined to sit there as it was dirty and then watched another customer be seated there without out cleaning it. Reception friendly but ineffective, asked for electrical fault and complained about the cleanliness at 7.30am as we went out for the day when we returned 17.30 neither had been addressed. Concierge could not even arrange a day trip to Mount Bromo Please train your staff they are no where near 4* never mind 5* service

Wonderful stay, with super services

Customer review rating 4.5/5

Linda Couples - 01/10/2019 AccorHotels review

It is always a pleasure to come back and stay in Majapahit hotel again. Everything just perfect.

Customer review rating 4.5/5

Eric Families - 30/09/2019 AccorHotels review

Great hotel. Nice environment and good personnel.

very fine hotel with warm service

Customer review rating 4.5/5

Anonymous Couples - 30/09/2019 AccorHotels review

nice historical build with warm caring staff!

Gorgeous calm sanctuary away from the bedlam of Surabaya traffic!

Customer review rating 4.5/5

Katie F. Families - 29/09/2019 AccorHotels review

From the moment we arrived, we were treated like royalty. The hotel is gorgeous and the rooms beautifully done up. Such comfortable beds and bedding too. Really good breakfast and a lovely pool All round lovely stay

Museum Hotel

TripAdvisor rating 4.5/5

Nancy H Business - 28/09/2019 TripAdvisor review

This is the third time staying in the Majapahit and won't be my last. The location is superior, just a short walk to one of the biggest shopping centres I've been in where you can easily spend a day. Every space is a masterpiece of its own. The lobby lounge is superb for business greetings. Staff are ever helpful to please. Breakfast is scrumptious with many choices. Rooms are so spacious.

Impressed by the historic value

Customer review rating 4.5/5

Yulia Business - 27/09/2019 AccorHotels review

As said in title, i highly appreciated the historic value of this hotel/building. However i understand this would cost extra care/maintenance. I stayed in room 601, I notice fine dust on my bed sheet, brown-ish water came out from the hot shower, and almost rusty faucet. I hope hotel management will take care this issue. I'm okay with all other things.

Gorgeous and historic hotel

Customer review rating 4.5/5

Tim Business - 27/09/2019 AccorHotels review

Loved the room and the entire ambience of the hotel. Marvellous staff too.

A visual delight

Customer review rating 4.5/5

Sharon Families - 26/09/2019 AccorHotels review

Loved the room, the buildings, garden and pool area. There was plenty of hot water. There was an inconsistency with service, we only had two towels to start with. The next day we had four towels and the following day two hand towels as well. The toiletries left in our room varied as well. On day four we were left with mini bar supplies but no bottles of drinking water. Our room did not have bath robes. We enjoyed Sarkies restaurant but found the service and quality of food in Indigo and the Maj inconsistent and very slow at times. The breakfast food was limited with the variety of fresh fruit which was always the same , there was no mushrooms or tomatoes, the omelette overcooked and inedible. The orange juice was not freshly squeezed.

Outstanding

Customer review rating 4.5/5

Aulia Families - 25/09/2019 AccorHotels review

Very pleasant to stay in Majapahit hotel. Thanks to staff. Make us feel like home.

Interesting conclusion to our stay

Customer review rating 4.5/5

Ian A. L. Couples - 25/09/2019 AccorHotels review

We were treated with respect during our stay in particular the breakfast staff members who made sure to clearly communicate with a deaf couple during our check out after breakfast in navigating through an annual historical flag incident ceremony. We felt the hotel treated their local community with respect in that ceremony.

Weekend Getaway

Customer review rating 4.5/5

Maoldy L. A. Solo - 25/09/2019 AccorHotels review

It was my first time staying at Hotel Majapahit by Accor Hotels Group. The services, and kindness of all the employee was beyond my imagination. Even for a glass of ice cubes, they could provide me for free and bring it to my room. This hotel is the one of Indonesian Herritage building. Since the World War II, this building is already exist, and of course they could maintaince it well untill the present day. Such as a lovely staycation even only for 1 night. I may visit again in the near future.

Excellent

Customer review rating 4.5/5

Dr L. Families - 25/09/2019 AccorHotels review

Good personal service

Loved the ambiance, the history and the courteous and helpful staff.

Customer review rating 4.5/5

Katharine Friends - 24/09/2019 AccorHotels review

An experience not to be missed in a beautiful historic hotel.

Relaxing Stay in Truly Historic Hotel

Customer review rating 4.5/5

Charlie Solo - 24/09/2019 AccorHotels review

Everything I could have expected.

Amazing experience

Customer review rating 4.5/5

Muhammad A. Families - 23/09/2019 AccorHotels review

Stay in majapahit was an amazing experience. It began when we manage to check in, the atmosphere and the hospitality of their staffs was awesome. The important thing is, they listen to every request of their guests such as me that request to give my brother a little surprise in his room. Thank you majapahit hotel

pleasant

Customer review rating 4.5/5

Nick Solo - 20/09/2019 AccorHotels review

Unfortunately I only stayed one night, but i was impressed by the ambience. The room was spacious and maintained it's character. The gym was well equipped and the breakfast good.

Excellent Staffs, but Facilities Need Improvement

Customer review rating 4.5/5

Khairil A. Business - 19/09/2019 AccorHotels review

The best thing about Majapahit Hotel is the sincere hospitality of the staffs. Probably among some hundreds hotels across the globe I ever stayed, the staffs here are the best. The room I stayed in was nice, however, bathtub water was so yellow, probably due to the rusty pipelines.

Slightly above expected.

Customer review rating 4.5/5

Afzal Friends - 18/09/2019 AccorHotels review

It was good and hotel staff were welcoming and pleasant.

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