Hotel - Hotel Majapahit Surabaya - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Hotel Majapahit Surabaya - Managed by AccorHotels

4.5/5 997 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 886612.00 IDR Non member rate
From 886612.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

  • 143 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 409 reviews

Our guest reviews for Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 997 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Zain R. Friends - 17/01/2019 AccorHotels certified review
« Excellent hotel and friendly staff. »

Been with Majapahit for several years and always been satisfied with the excellent service given by the hotel and all the staffs there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Zain R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Tessa A. Families - 15/01/2019 AccorHotels certified review
« mrs Tessa A. »

The hotel is beautiful and the staff are very accomodating but the one thing that lets the hotel down are the towels in the bathroom. They are extremely thin, old and very discoloured more suited to wiping the floor than wiping your body! Food very good with a wonderful selection. Swimming pool wonderful and all kept beautifully clean Overall a wonderful experience that I would want to have again and again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken a good note of your comments on the towels and are currently working on their replacement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Paul Friends - 15/01/2019 AccorHotels certified review
« I wish I'd stayed longer. »

The Majapahit is a beautifully maintained colonial style heritage hotel. The rooms, dining hall, ball room, and other facilities are mostly original and retain their colonial charm; unlike some heritage hotels that have an over-restored, Disney-like feel. The hotel also has a pool etc. The breakfast was brilliant and don't dress down as the dining room is wonderful. I wish I'd stayed a few nights and made this a relaxing mid-trip break instead of quickly heading to Mt Bromo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Irna J. M. Business - 14/01/2019 AccorHotels certified review
« Unsatisfied »

I was in hurry to do an Early check in request and the customer service no greet me properly. He was in the middle of something when I requested to have an early check due to my late appointment and delay flight from Singapore. In result there were miscommunication . " Saya check dulu ibu ada atau tidak sebab kami baru kedatangan tamu full semalam dan banyak yang blom check out" After checking it he did not say weather there is room available for me or not . Instead he said " mungkin saya bisa bantu dengan registrasi dulu ibu biar cepat" after taking 8-10 minutes of registration and he said " Ibu nanti baru saya kasih tau nomer kamar nya yang penting ibu sekarang sudah registrasi " . He knew that Im in Hurry for my appointment and I need to change to my business outfit and at the end I could not check in early. If he could be more attention to my request that I need to change , I need to have early check in NOT Register first. The registration take sometimes and at the end no room available . Please pay attention what the guest meant and do the service in full attention and not looking down the guest with unfriendly face. Please give Receptionist full standard procedure in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Irnajuliams M., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence., we will proceed to trainings and reminders to our Front Office Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

D. J. Families - 14/01/2019 AccorHotels certified review
« Memorable »

Rare hotel wirh great maintenance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak D., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Demy S. Families - 14/01/2019 AccorHotels certified review
« GREAT STAY »

It's very nice when I was spent my time at Majapahit's hotel Surabaya. I like the atmosphere there. Classic, old school, mix with modern technology. It's worthed when I paid something for GREAT Experience, GREAT Service, and GREAT view from hotel. I got a quiet feel even in the middle of the city and it's help me for thinking about new idea to my bussiness concept and make my family enjoy their holiday too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Demy S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. We are particularly happy to have helped you and to have provided you a moment of peace that was important for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Ann T. Families - 13/01/2019 AccorHotels certified review
« Good location, great staff service and nice ambience »

The room was cozy, comfy bed but the cup and sauce and water boiler has stained on it,should get replacement. Good location which opposite have giant shopping mall. The swimming pool look tired should have get a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann T. Teng Phor, Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we will replace the cups and we are planning a renovation of the hotel that will include the pool area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

David W. Families - 13/01/2019 AccorHotels certified review
« Wonderful experience in a fascinating and historic hotel. »

Really enjoyed the atmosphere and sense of history associated with this hotel. The staff were very attentive without being too intrusive. The free afternoon snacks are a nice touch. The only complaint was the strength of the air conditioning in the room- not easy to control the temperature- too cold when on ( at any setting) and too warm when off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Nicholas W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken a good note of your comments on the Air Conditioning and we are currently working on the whole renovation of our AC system in the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Aries B. S. Families - 12/01/2019 AccorHotels certified review

Nice but old. Carpet need to change. Many hole at the carpet. But we like to stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Aries Budi s., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence; as we are currently totally changing our WIFI system and we are planning a renovation where all carpets will be changed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Anonymous Couples - 12/01/2019 AccorHotels certified review
« Fantastic hotel, important heritage, wonderful gardens and friendly service. »

I enjoyed the gardens and found the heritage and history of the hotel very interesting. Great Yoga classes, good fitness facilities and a wonderful pool. Very friendly service at breakfast, at the reception and in the lobby and a good restaurant upstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christoph A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. We really much appreciate your loyalty as well and it is always to have you with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Ridzuan Couples - 12/01/2019 AccorHotels certified review
« Pleasant stay »

I like the retro ambience. thats about it. Swimming pool is not nice. Gym is adequate. Breakfast buffet is adequate for few days stays but come 4th day its kind of the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Ridzuan bin A., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

S. Families - 12/01/2019 AccorHotels certified review
« Clean, big Room and great services »

I am staying in this hotel with my nuclear family. They are enjoying and happy with room condition. Clean, big room and between guess room, bed room and bath room has separated and delicious breakfast. Thank for all of your services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Rio Couples - 12/01/2019 AccorHotels certified review

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Candace L. R. Business - 12/01/2019 AccorHotels certified review
« Excellent! »

It was a wonderful stay. The hotel is beautiful and the service was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candace Louise R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

V. Families - 09/01/2019 AccorHotels certified review
« the rooms are big, but the hotel looks old and lots of mosquitoes, the shower leaked not like a 5 star hotel »

empty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu V., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Eka Couples - 09/01/2019 AccorHotels certified review
« Great Room and Great Location at Affordable Price »

I like the layout of the room. It was spacious. The shower was also great; the best I've ever have in such hotel. It is also closed (walking distance) to the legendary Tunjungan Street and Tunjungan Plaza. However, the gym and the swimming pool was not great. It seems a bit creppy on one side of the swimming pool and the water was kind of dirty and full of chemical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu E., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken a good note of your remarks concerning the swimming pool and we will work on it . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Yusuf Families - 08/01/2019 AccorHotels certified review
« Yusuf »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Mike W. Couples - 08/01/2019 AccorHotels certified review
« 3 day stay in surabaya »

This is a must stay hotel .. we thoroughly enjoyed our stay from the moment we walked through the door .. a superb historic hotel with fabulous staff ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Johanna S. T. Couples - 08/01/2019 AccorHotels certified review
« My favorite hotel. »

We love the gardens, tranquil environment, and excellent hospitality of the entire staff of the hotel. Please if possible, polish the furniture, bathroom utensils, etc. periodically to keep the rooms bright. During Moslem Lebaran, Christmas and New Year period, arrange some activities/feast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu J., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. We thank you for your very valuable recommendations, we will try our best to maintain the condition of the hotel and prepare the festive activities that you suggest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Loren Families - 08/01/2019 AccorHotels certified review
« Bring back our sweet memory »

The room was spacious and the bathroom is luxurious. The view is refreshing. Our family had a good stay. Definetly recommend the hotel for those who like to stay in an exquisite hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Andree Tirta, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 886612.00 IDR Non member rate
From 886612.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates