Hotel - Hotel Majapahit Surabaya - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Hotel Majapahit Surabaya - Managed by AccorHotels

4.5/5 1,016 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

  • 143 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 484 reviews

Our guest reviews for Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,016 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 13/03/2019 AccorHotels certified review
« Beautiful historic hotel, amazing room »

We loved the beauty of the hotel, the room was huge and lovely and the staff were wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helaine H., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Paul Couples - 12/03/2019 AccorHotels certified review
« A GRAND DAME »

I have stayed many times previously at this grand old dame of a hotel. Some refurbishment is needed. Please reran the glory - the history... but add bring in a sense of the new. Please

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Richard T., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Fredrik Business - 12/03/2019 AccorHotels certified review
« satisfied »

The room was big and classy with ethnic accessories. The services was good even though I was not stay for long

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredrikhendrik S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Rebecca Solo - 11/03/2019 AccorHotels certified review

It’s a lovely property - service could be improved - and some facilities desperately need renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca F., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Claudia N. S. Business - 10/03/2019 AccorHotels certified review
« Amazing experience »

Staying in one of the most historically significant buildings in Surabaya was a whole new experience for myself, so it was a point plus for me. Additionally, they have friendly staffs that are ready to help you out with inquiries. I would absolutely recommend this to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Anonymous Friends - 05/03/2019 AccorHotels certified review
« No smile always »

Building is awesome. But service attitude is too bad. Front desk is not helpful at all. And never seen them smile..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xingjian K., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and it makes us reconsider the way we treat our guests, in particular at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Denise L. Couples - 05/03/2019 AccorHotels certified review
« Perfect colonial experience »

Our room was comfortable, the staff were very helpful and very professional. Breakfast had a big choice. The dinners were delicious. Gardens and terraces were well kept and very beautiful. We liked the tables and chairs in different places on the terraces and verandas. Very spacious surroundings. Our stay felt very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Ivan Couples - 03/03/2019 AccorHotels certified review
« Unique »

Stayed in the hotel as wedding complimentary from Grand City. It was an unique experience, the room was clean & had a home-like vibe. If I had to nitpick, maybe the hotel should have bigger TV since the room is quite big.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan & Natasya, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your recommendation about our TV, we will have a much larger TV screen when we will renovate the hotel, it has been planned and will be done in the upcoming year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Antonius W. Business - 26/02/2019 AccorHotels certified review
« Warm atmosphere, great hospitality »

Majapahit hotel will bring us to the past, big room, traditional furniture, beautiful garden... instagram ale scene....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonius W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Mr D. H. Families - 26/02/2019 AccorHotels certified review
« Perfect stay! »

We had a wonderful stay experience in Majapahit Hotel. The hotel is full of history and the staff are so kindly.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much Pak Thomas

Andre Couples - 25/02/2019 AccorHotels certified review
« Good stay »

The room is great, the bed is very comfort, only the cleanliness of the bathroom can be improved. The facility is also great, swimming pool, sauna and hot pool. The breakfast atmosphere is great, only certain food taste is average. Overall, we satisfy with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will work on the points you have mentioned and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Edmond M. Business - 21/02/2019 AccorHotels certified review
« Nice hotel »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Edmond Richard M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Sutanto A. S. Couples - 20/02/2019 AccorHotels certified review
« One of the best Heritage hotel »

The environment , the garden n interiors , excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Sutanto Ali S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

K. (. S. A. -. N. A. J. &. P. Business - 18/02/2019 AccorHotels certified review
« CUSTOMER SATISFACTION - K. »

It was my first experience staying in Majapahit Hotel Surabaya, managed by AccorHotels International. Though I know very well that most AccorHotels rooms do not provide big room, but staying at Majapahit Hotel made me feeling wonderful with the spacious room I had from 5 Feb - 9 Feb, 2019. As a matter of fact, the elegant bathroom was wet almost in my 3 first days due to the water fell down from the bathtub to the floor (no curtain), I must then putting down the additional bath towel to the floor, and only on my third day, I informed the management after my friend from the office of Governor asked about the service of the hotel. After the staff fixed the bathroom, I felt more satisfied and the staff are very helpful though the hotel was occupied and the staff looked very busy. I love the style of building and the tropical flowers give additional touch to the beautiful couloir. Thank you Majapahit Hotel, thank you AccorHotels and I adore your fresh wheat bread every morning. I will sure be back with my family and will share my exeperience to my friends. K. (Nia S. Amira - name as journalist & p. Journalist Author Poet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Nia, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It was a pleasure and an honor to host you during this special National Day. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Anonymous Couples - 18/02/2019 AccorHotels certified review
« Very nice room decoration and ambiance »

The hotel is well managed and has a very nice environment. The staff were friendly and kind as well. The only negative thing was that I felt itchy using the blankets, so it’s cleanliness could be improved. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will investigate about the setting of your bed and triy to find a solution to it as it is not our normal standard. Thank you for helping us on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Martin O. Couples - 17/02/2019 AccorHotels certified review
« Mr Martin O. »

Beautiful hotel, extremely well maintained, friendly helpful staff. Excellent breakfast and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin O., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Mohd A. Friends - 17/02/2019 AccorHotels certified review
« Great experience and would love to repeat »

A good experience in an Old Antique Hotel. Service was really good . .breakfast was good at the Executive Lounge but would love to have more local kuehs for us to try out . However we missed the hotel tour since we arrived late due to heavy downpour in Malang . Would love to join the tour to know more about the history of the hotel . However, since almost everything is antique would advise the cistern ( toilet ) flush be more carefully looked at . . Coz due to ineffiency can cost a lot of water wastage. The washroom at the lobby is really unique . .really antique but i should advice to improve the smell or cleanliness Overall , i would like to praise the staff and employees for their good service and helpfullness . Would also recommend those to give this hotel a try . . for memorable experience . Charlie Chaplin stayed here !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Mohd A. Khan Bin Isa, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Yandra B. A. Business - 17/02/2019 AccorHotels certified review
« Mr Yandra B. A »

Nice , ethnic and comfort hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yandra B., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Zak O. Couples - 14/02/2019 AccorHotels certified review
« First Stay »

We were impressed with this iconic hotel. Its history, location, service and staff made our first stay very memorable. We will visit Surabaya again and plan to stay st the hotel. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zainol M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Mariana Business - 13/02/2019 AccorHotels certified review
« A historical landmark »

This hotel takes you back in time. The place is beautiful and even though the service is not always what you expect from a 5* hotel (especially when you are a loyal member of the group) the overall experience was very nice. The rooms could be a bit refreshed (for ex. the armchair in the rooms) and the amenities could be upscaled but considering the very reasonable price you pay for such a beautiful place it is understandable that the management is not investing much on those details. Breakfast was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana L., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

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