Hotel - Hotel Majapahit Surabaya - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Hotel Majapahit Surabaya - Managed by AccorHotels

4.5/5 970 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

  • 143 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 214 reviews

Our guest reviews for Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 970 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Surya Families - 15/10/2018 AccorHotels certified review
« Colonial heritage hotel with spacious room »

Colonial heritage hotel with spacious room and balcony. Service is good, greeted and smile, welcome drink of legen traditional drink and chocolate with orange twist. Room is spacious, comfortable bed, bathtub, seperate shower. As member of accorplus we hv extra late check out. You can access lounge for coffee,tea, juice and lite snacks from 11-5 pm.

Josh V. Business - 14/10/2018 AccorHotels certified review
« A homey stay to a well-kept Heritage hotel »

The service is good, hotel staff are friendly and efficient. Rumors said it is haunted, but our experience of staying there for 2 weeks are great. We love the big rooms, nice outdoor garden and well-kept colonial pieces. It was homey and service is Good. Only things they need to improve is the quality of the food they serve. The breakfast buffet options do not have many variety of choices, the buffet they serve during meeting events are not so good and only 3-4 options too. Other than that, location is good, hotel is perfect for stay.

Didit Z. F. Families - 13/10/2018 AccorHotels certified review
« Amazing »

We are very glad to stay in this hotel ....very classic.

Jolene T. Friends - 13/10/2018 AccorHotels certified review
« Beautiful landscape comfortable room »

Very impressed ... luv the welcome drinks and very comfortable bed, beautiful landscape I would be more impressed if you have noticed that I’m celebrating my birthday on this trip.

Travel_fit Business - 11/10/2018 AccorHotels certified review
« Beautiful hotel »

This is one of the most beautiful hotel I have stayed. The gardens are immaculately manicured and are truly breathtaking. The staff are friendly and helpful and the experience at the Majapahit is fantastic. The rooms are well maintained.

Sidharta Families - 09/10/2018 AccorHotels certified review
« Excellent Hotel »

Majapahit is located centrally in Surabaya. The property is well maintained and has very nice garden Heritage room is spacious and clean. Services is exceptional, quick check in and check out. Staff are so kind and helpful

Sreeve Business - 08/10/2018 AccorHotels certified review
« Superb Nostalgic and Historic Hotel where "Modern Indonesia Began" »

Given the highly competitive pricing, why on earth would you want to stay anywhere else? Utterly amazing and tranquil hideaway in the heart of Surabaya. If you like to be made a big fuss of and prefer to steep yourself in a fabulous garden ambiance... this is your choice. Super breakfast lounge with outdoor terrace overlooking the garden. The only downside was that breakfast staff can require a little reminder when it comes to coffee or cook-to-order dishes... admittedly I was in early - before the breakfast duty manager was in. Room great... but remember this is an old hotel built around 2010 so its a little short on modern conveniences like a shaver point / toothbrush point in the bathroom, shaving mirror and such like... The bar is super noisy when there's a band playing and VERY smokey, but the beer is super cold and the food bites are nice! But these are small things... you won't regret staying at this place ... its a real Sarkies Brothers (Raffles Hotel Singapore, Strand Rangoon) gem packed with history including interesting old pictures and pristine artifacts!

Ross G. Friends - 08/10/2018 AccorHotels certified review
« Professional staff, elegant surroundings, delicious food »

I was impressed by the hotel appearance, facilities and staff...a unique travel experience

Loh Friends - 06/10/2018 AccorHotels certified review
« Exotic rustic and historic »

Enjoyed thoroughly the conservation of a historical and exotic building, one will seldom chance upon. Yet, the hotel needs cleaning up to improve its service. The hotel breakfast was excellent because if its spread of food and service. Excellent food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu L., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Germain T. Business - 06/10/2018 AccorHotels certified review
« Wonderful stop in time »

Really enjoyed my stay in this piece of history

Our hotel has responded to the review
Our hotel has responded to the review

Dear Germain T., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently totally renewing our wifi installation and we are working to improve your satisfaction for next visits. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, T. Evrard General Manager

Intan P. Families - 05/10/2018 AccorHotels certified review

A bit rundown for a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Intan P., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Ty T. Business - 05/10/2018 AccorHotels certified review
« Iconic hotel in Surabaya »

Smooth......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak T. Ting Yong, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Paul Solo - 04/10/2018 AccorHotels certified review
« Plus and Minus..... »

Overall, it was a pleasant experience. But can always improve. After all, this is an old dame....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul A., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. And a special thank for sending us more details via email. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We are currently installing different international multiplugs for all rooms and we are also checking our soap dishes. Our Engineering Team has been checking the AC of your room and Housekeeping have checked the linen and are investigating how it could be set in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Rona M. Couples - 01/10/2018 AccorHotels certified review
« Pleas stay on way to Bali »

Comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter & Rona M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Sk Y. Business - 01/10/2018 AccorHotels certified review
« Chief Operating Officer »

Very good service at the hotel. All the staff were very friendly and helpful. Would definitely consider staying at this hotel again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Soon Kiat Y., It is an honor and we very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Liz M. Friends - 30/09/2018 AccorHotels certified review
« The staff were wonderful and so very helpful and welcoming »

Such a beautiful, beautiful hotel. We absolutely loved it there. We were there for 19th September memorial celebrations and what an amazing experience that was!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very happy that you could share this special moment with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

E. Business - 29/09/2018 AccorHotels certified review
« Amazing »

Amazing with the architecture of the building which was built 1910 and amazing still in good condition.

Anonymous Families - 29/09/2018 AccorHotels certified review
« Okay »

Okay room needed maintenance

Olivier Business - 29/09/2018 AccorHotels certified review
« very beautiful infrastructure »

nice but not ideal for business

Michael V. Friends - 24/09/2018 AccorHotels certified review
« Could not have asked for a better hotel »

It was an exceptional experience from the moment we stepped out of the car. What wa more amazing was how they tracked down our Lost mobile phone in the taxi we arrived in. Thank you Pauline and all the staff. Them the high tea was great. Our room was fantastic. It was the best experience ever

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