Hotel Majapahit Surabaya - Managed by AccorHotels 5 stars

TripAdvisor rating 4.5/5 1,104 reviews
Hotel Majapahit Surabaya - Managed by AccorHotels
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Hotel extras

  • Exceptional character mixing classical colonial architecture with peaceful oasis of well being

  • Best location at city center, near Business District, biggest malls and conference centers.

  • Beautiful gardens, outdoor swimming, award-winning spa, and historical tours.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Majapahit Surabaya - Managed by AccorHotels

Jalan Tunjungan 65
Kec Genteng
60275
60275
surabaya
indonesia

Tel: +62315454333

Fax: (+62)31/5454111

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION :   BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS :-7.259726, 112.740077

Our accommodations

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

CLASSIC ROOM, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

HERITAGE SUITE, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

HERITAGE SUITE, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

MAJAPAHIT LEGENDARY SUITE, 1 King size Bed

  • Max. number of persons: 3
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE, 1 King size Bed and 2 Twin Beds

  • Max. number of persons: 5
  • Area: From 806
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

SARKIES

Type of cuisine: null

Enjoy Chinese fine dining as our master chefs surprise you with their authentic and creative specialties. The 1930s ambience makes Sarkies a truly memorable experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INDIGO RESTAURANT

Type of cuisine: International

Fusion dining experience where "East meets West" cuisines display selective Asian and Japanese, Western and Indonesian distinctive dishes, in a typical ArtDeco colorful environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MAJ PUB AND DINE

Photo non contractuelle / Strictly non binding

Enjoy legendary cocktails, cold beers and light snacks, while you unwind with our live band. Open till early morning.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy our art deco surroundings while sipping on an afternoon tea or evening cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

795 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,104 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful and tranquil hotel but marred by poor housekeeping

TripAdvisor rating 4.5/5

Yvette O Couples - 14/09/2019 TripAdvisor review

The grounds were immaculately maintained. Located near the newest and largest mall Tunjungan Plaza. However, the housekeeping needs to be improved many notches up. The carpet in the room had stains and visibly dirty at all the sides and corners. The toilet bowl was not cleaned thoroughly inside and outside. The reception staff was surprised and said they would report this to the housekeeping department.

Welcoming and perfect ambience

Customer review rating 4.5/5

Octoviani L. Business - 11/09/2019 AccorHotels review

Every aspect of need satisfied, guests made to feel always welcome

General Manager

Customer review rating 4.5/5

Devi P. Families - 10/09/2019 AccorHotels review

Hotel Cleanliness was very excellent. Prime location and specify with the event in front of Hotel (Tunjungan Night Market). Room environment very good

Charming hotel with lot of potential to be great

Customer review rating 4.5/5

Will S. Friends - 10/09/2019 AccorHotels review

Friendly staffs, great location, comfortable beds and I appriciate the beautifully preserved art nouveau architecture. However, general mantainence was bad. Broken flooring, molds, stained towels, poorly filtered pool etc

Beautiful hotel, nice location near to the mega shopping mall

Customer review rating 4.5/5

Paul Solo - 10/09/2019 AccorHotels review

Check-in was smooth. Friendly staffs. The room which I got upgraded was wonderful.

Loved your hotel, but some items were not up to my expectations.

Customer review rating 4.5/5

Claus R. Business - 10/09/2019 AccorHotels review

Very nice historical hotel, good restaurants, good and attentive staff, but some items were not quite right in the room. Room is quite dusty and the towels in the bathroom were of poor quality and smelled moldy!

my favourite hotel

Customer review rating 4.5/5

Raoul B. Business - 09/09/2019 AccorHotels review

Very comfortable, luminous, pleasant, and a very courteous staff. But I was a bit disappointed, the last time I received some fruit and a welcome back card in my room, I liked that, this time not. And the relationship between Booking.com and the actual booking did not work 100%. But otherwise it was great.

A serene oasis

Customer review rating 4.5/5

Jan Couples - 02/09/2019 AccorHotels review

We wanted to have a heritage hotel experience and this hotel delivered. We enjoyed the elegance of the building and gardens and interactions with all the staff. Breakfast was fantastic!

Little bit disappointed

Customer review rating 4.5/5

Titin R. W. Couples - 02/09/2019 AccorHotels review

The hotel it self was really good, the building, the room but, little bit disappointed because it’s bit different with last year I am staying. I pay more for the room this time but less service, last year I got welcome fruits but not this year, no milk, no hair dryer. And when my husband will have shower about 5 am the water wasn’t hot enough. Not really big deal but with the price I pay we should get better service. But the rest of the service was excellent especially breakfast.

Cozy hotel with a bucket full of history

Customer review rating 4.5/5

Fitria A. Families - 01/09/2019 AccorHotels review

The room size is by far the biggest room for its class in surabaya. The hotel staff are very polite and helpful. I like 'roti sisir original' a lot. ^_^

Amazing stay in a busy city

Customer review rating 4.5/5

Wijaya Families - 30/08/2019 AccorHotels review

This property is absolutely stunning, from the history, food and the service, 2 thumbs up.

it was okay

Customer review rating 4.5/5

Rodna Business - 29/08/2019 AccorHotels review

hotel was good, but slight changes could be made

Good

Customer review rating 4.5/5

Andi P. W. Couples - 28/08/2019 AccorHotels review

Please upgrade menu for breakfast. But hispotality everything is good

Great.

Customer review rating 4.5/5

Jarkko Couples - 28/08/2019 AccorHotels review

I liked sauna

Nice hotel for family escape

Customer review rating 4.5/5

Hanny Families - 28/08/2019 AccorHotels review

The location is great, near Tunjungan Plaza so that you can enjoy your day shopping & eating :). The staff is friendly. The gym and swimming pool are well maintained although it's an old hotel. My room was upgraded due to my gold membership, that made our stay more perfect.

Maiden stay

Customer review rating 4.5/5

Azad K. Business - 27/08/2019 AccorHotels review

I frequent visit surabaya and been staying in most 4-5 * hotels .. All was super perfect ...from the time I check in but unfortunately my breakfast on the first day was spoilt by your UNFRIENDLY RESTAURANT MANAGER (a man wit very much less hair) I was playing host for breakfast for my potential customer who was a local .. As I was going out to the smoking seating outside..my potential customer was asking your UNFRIENDLY manager if he could be serve a coffee at the smoking table .:: with a smirk on his face(unfriendly manager) and while talking on his phone ..he told my potential customer he will find one for him.. I don’t know if that’s the correct protocol of your good self hotel ..but IM SURE THAT NOT HOW TO TREAT A PAYING CUSTOMER ..i have to profusely say sorry to my customer .:and he too as a local was shocked to have received service from a renowned hotel like yours.... never did I come across such an UNFRIENDLY MANAGER while I’m travelling ..I’ve been to many many parts of the world and I guess this behaviour is VERY VERY UNACCEPTABLE.. I actually intend to stay there again at one of your good suites again but I really have to think many times now coz i JUST DONT WANT TO LOSE MY MOOD WHILE HAVING GRAND BREAKFAST WIT AN UNNFRIENDLY MANAGER ..its really not nice to start your day with a very bad breakfast .. Well I don’t think he is fit enuff to be a manager .:what more taking care of precious customer whom is having their maiden stay in your good hotel . I’m so to blunt coz i think u really need to somtthing about this UNFRIENDLY ‘manager of yours before you loose more customers like me .. Have a Super bless tuesday .cheers A BIG SHOUTOUT TO STAFF WHO WAS TAKING CARE OF MY EARLY CHECKOUT 5plus am ..i was served breakfast on time n served more than what I could eat ..and still your staff provided me wit two more breakfast box while checking out ..I really enjoyed the whole experience EXCEPT FOR THE FIRST BREAKFAST OF THE DAY ..which your unfriendly manager spoilt my MOOD THE WHOLE DAY . I hope u can have professional staff manning important post like this what more BREAKFAST WILL BE THE FIRST ACTIVITY FOR MOST OF PAYING GUEST and i Guess no one would like to start the day with this kinda issues..

Loveliest Stay

Customer review rating 4.5/5

Mikaela Families - 27/08/2019 AccorHotels review

It might has just become one of my favorite hotel. The building is absolutely beautiful, the staff are very nice and helpful, the room is impeccably clean and super classic (and classy), and the breakfast was amazing as well. Will definitely come back.

consistency on service

Customer review rating 4.5/5

Salomo G. Business - 27/08/2019 AccorHotels review

I have been loyal customer for two years. The service as always, excellent. I really appreciate that some of the staff even greet me by my name. Reminds me of the opening song from Cheers..."where everybody knows your name.."

Comfort

Customer review rating 4.5/5

Rubi Families - 27/08/2019 AccorHotels review

Nice short escape from daily activities

Nice

Customer review rating 4.5/5

Mursalin Families - 27/08/2019 AccorHotels review

Nice atmosphere, towels need replacement, breakfast on the 17th could be better

Our most recent 20 reviews

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