Hotel - Hotel Majapahit Surabaya - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Hotel Majapahit Surabaya - Managed by AccorHotels

4.5/5 948 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

  • 143 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 55 reviews

Our guest reviews for Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 948 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Elspeth D. Business - 16/08/2018 AccorHotels certified review
« Lovely hotel, great service, but too many mosquitos »

I really loved the hotel. I would highly recommend it to friends and family, but the mosquito problem needs to be fixed. I had to wear a lot of repellent every night before I went to bed - on my face as well which is bad for my skin. I left your hotel covered in bites. I never opened the doors unless I was coming or going - and never for long periods. Perhaps the mosquitos are getting in another way. I would highly recommend to the hotel to buy mosquito nets for all rooms. It would add to the romantic feel of the hotel and maybe people's stays much more comfortable.

Paul S. Families - 15/08/2018 AccorHotels certified review
« Great hotel, generally willing staff, but very disappointing food »

You have a great hotel in a great location and the service was generally efficient and friendly, but the food was highly disappointing. We ate in several outlets and all except the room service on the final night were disappointing, in particular, the breakfast buffet - which showed no variety across the days, the food often looked tired and dried out and was cold and rarely replenished. In addition, the egg "a la carte" items were usually cold when delivered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will particularly work on your comments about the breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Angellica D. E. Families - 15/08/2018 AccorHotels certified review
« Excellent »

I love the vibe, the food, and the hospitality. Those all are excellent . Keep it up the quality, Majapahit hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angellica De e., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Tn Couples - 15/08/2018 AccorHotels certified review
« Great stay »

My lady and I enjoyed it. The spa was great. Love the postcard that I requested, and more importantly she likes the message.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tsun Ngai L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Raisa M. Business - 08/08/2018 AccorHotels certified review
« History lived »

I love the hotel, I love the history behind it and I love the overall feel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Raisa M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Indra Business - 08/08/2018 AccorHotels certified review
« Very unique and comfort in the morning time »

Venting system in the bathroom should be improved. Unpleasant odor was coming out from the toilet. Bathtub was alright, hot water was okay too. Will not come back to dine at the upper level restaurant for next visit, the food was bad. On the other hand, the other restaurant on the lower level was ok but when i came for the second time, the waiter told me that the stove wasn't working. The hotel gave me chills as it was kinda creepy especially at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak I., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Beautiful hotel!!! »

The heritage and beauty of the hotel was on par with some of the best we have experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kia Han T., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Mark G. Families - 05/08/2018 AccorHotels certified review
« Stunning hotel »

Just one night in transit. Very impressed with extraordinary old hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Rose G., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Hartono S. H. Business - 02/08/2018 AccorHotels certified review
« I like the atmosphere of the hotel in vintage »

The moment that most I like was; at the time when I am sitting at balcony facing beautiful garden in the evening with a cup of coffee with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Hartono S H., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one, we are waiting for your next coffee in our balcony. Sincerely, Thomas Evrard General Manager

Rosly A. Couples - 02/08/2018 AccorHotels certified review
« Exceptionally Superb par Excellent »

Truly wonderful, simple but yet exquisite ambiance, cozy and homely with very friendly and accommodative staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosly Bin A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Joko M. Families - 02/08/2018 AccorHotels certified review
« Lack of room standard amenities »

My room was lack of standard amenities. When we enter the room, there is no TV remote control, no trash bin, no kettle water. Also the ceiling fan is not working in my room. For 5 star hotel, the breakfast selection is too little and need to be improve with more selection variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak J., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Helen H. Couples - 01/08/2018 AccorHotels certified review
« Fantastic hotel »

High quality room, exceptional customer service from all staff, beautiful pool. Additional touches such as the welcome drinks and snacks and historical tour of the hotel added to the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Helen H., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Fiona Business - 01/08/2018 AccorHotels certified review
« Stunning hotel makes for a memorable stay »

We had a lovely time experiencing this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona Bettesworth, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Sherad M. Couples - 31/07/2018 AccorHotels certified review
« Historic hotel »

It was a pleasure staying in this wonderful hotel. Lot of history behind this quaint site. The staff was extremely attentive and helpful. Keep up the great work!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherad M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Lars G. Families - 31/07/2018 AccorHotels certified review
« Oasis in the city jungle »

Our stay at the Majapahit Hotel was a very nice break on our trip around Java.We enjoyed the nice hospitality and service of the staff very much and will for sure choose this very nice hotel with it's very special atmosphere again, if we come back to Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lars G., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Aqillah Friends - 30/07/2018 AccorHotels certified review
« Such memorable stay with extreme satisfaction! »

Stayed for 2D1N on 25-26 July ‘18. Was served by receptionist Ms Pauline. Services were superb and efficient! We have been upgraded to Heritage Suite for 1 night and the room was in tip-top condition. Upon checking-out was genuinely surprised the effort made by the hotel staff, they surprised me with a birthday song and cake! Overall services provided by all the staff was excellent! Will definitely come back to stay again. Absolutely love the whole experience, thank you so much Majapahit Hotel for making mine such a memorable stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Valerie T. Families - 27/07/2018 AccorHotels certified review
« Worth a 3 stars at best - does not honor the accor brand »

Other accor hotels in java are much better - majapahit has a 25m swimming pool and the massages were good - staff friendlu but breakfast is very average and we were told 3 times that our breakfast was not included whereas it was, the room airco was making a noise all night even when off, the sauna is a 100 years all - you do not dare sitting in it, the gym is a joke with machines that do not even work, more generally the whole place needs refurbishment and maintenance except for the gardens which are beautiful. So clearly overrated and overpriced for what you get

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie T., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, on behalf of the all hotel Team. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are particularly focusing on the breakfast improvement right now and we are preparing a renovation of the hotel where the fitness equipment will be totally renewed. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

Ferry Couples - 27/07/2018 AccorHotels certified review
« satisfied »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Bapak F. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Hotel Majapahit Surabaya - Managed by AccorHotels. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Thomas Evrard General Manager

Peter Couples - 27/07/2018 AccorHotels certified review
« A delightful heritage hotel with first class service »

It was a delight to have attentive service in such well maintained and beautiful surroundings. The hotel offers a truly delightful experience that captures the classic first class experiences of a majestic and well managed hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

W. Business - 26/07/2018 AccorHotels certified review
« Good stay »

It was like stepping back in time to be able to enjoy the ambiance and atmosphere of a colonial era.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony James W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

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