Hotel - Hotel Majapahit Surabaya - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Hotel Majapahit Surabaya - Managed by AccorHotels

4.5/5 1,005 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

  • 143 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 435 reviews

Our guest reviews for Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,005 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Riza Families - 09/02/2019 AccorHotels certified review
« Excellent 2-week stay; wish we could stay longer »

My family enjoyed our stay at the Hotel Majapahit Surabaya. The colonial design of the hotel was remarkable and grand. The amenities were excellent. Breakfast was always an enjoyable occasion. The location is strategic since it is located near the largest shopping centre in the city. The best thing is the staff. They were friendly and made us feel welcome. They indeed delivered personalised service to us. They were also very accommodating to my 8.5 month girl. Hands down the best hotel in Surabaya. We'll be back to this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It was a real pleasure to have your family staying with us, and a joy to see your child's smile every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

S. S. Business - 04/02/2019 AccorHotels certified review
« Great hospitality in classic style of Surabaya »

The hotel is located in the city center. Food, transportation, etc. are easily accessible. The hotel is also a good place for a romantic couple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General manager

Richard S. Business - 31/01/2019 AccorHotels certified review
« Nice place but not so good for business travelers. »

Historic place - very charming but would benefit of some renovation work. WiFi code had to be entered each time, 15 times per day! Breakfast of average quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Olivier S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have already changed the connection process to our WIFI thanks to you and we are continuously working on our breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

David Business - 31/01/2019 AccorHotels certified review
« Lovely old hotel with great class »

Relaxing and enjoyable with a great pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Robert Arthur W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Frans Business - 31/01/2019 AccorHotels certified review
« Just lovely! »

Perfect. Very good service, all difficult questions were answered. Very nice room and lovely garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Zalina M. S. Friends - 28/01/2019 AccorHotels certified review
« Simply wonderful and above expectations »

it was as expected - good location, good food, attentive staff and of course the buildings and their stories made the stay one of my best. couldnt give a full 10 point for the lack of installed usb ports in the rooms. i purposely didnt bring my charger/adaptor for thinking the hotel would have, since it's after all an accor hotel. but it didnt have and to make it "worse", there's no on-loan charger/adaptor either. but other than this minor problem, everything else got two thumbs up from me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Zalina, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are preparing a global renovation that will include USB plugs, for the time being we are having every types of chargeurs available on Demand. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General manager

Stefaan W. Business - 27/01/2019 AccorHotels certified review

Check in took ages. Apparently a reservation via AccorHotels is not found in the local system. Then I was told the room was not ready yet, when clearly the hotel was near empty (judging from the few guests at breakfast the next morning). Just like last time, the key to my room wasn’t working. Glad to find towels that didn’t smell this time. I preferred my previous room which had wooden floor while on this stay it was carpet that didn’t enhance the old world experience. Bathrooms need renovation. Very helpful staff. Decent breakfast though no more waffles or pancakes to be found. No crepes

Hidayat Business - 27/01/2019 AccorHotels certified review
« Awesome »

Almost perfect, totally love the ambiance and atmosphere. Firstly, my room was not including breakfast and I intended to purchase it by myself, But, never mention about your price. It seems to me that I can't afford to buy the meals.

Noel C. Solo - 24/01/2019 AccorHotels certified review
« Mr Noel C.. »

Thank you very much! It was so nice to stay here. I have long wanted to see this hotel and it was magnificent! The service, the beautiful hotel and room and a great pool area too. I had dinner in the Chinese restaurant which was incredibly good, and the pub was a great end to the evening! I hope to return, thank you again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur Noel Amherst C., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Stephane D. L. Business - 23/01/2019 AccorHotels certified review
« I had a very enjoyable stay at this charming and elegant historical place »

Upon arrival, I had the pleasure to discover that I had been upgraded to one of the best suites of the hotel. Going to my suite, I admired the beauty of buildings and gardens: perfect maintenance, and supreme elegance. The suite was perfect: elegant furniture, superb bathroom, perfectly clean. I called on the room service for lunch, and it was perfectly cared for. I enjoyed the swimming pool, big and perfectly clean, but no one at the pool bar to get a drink. I enjoyed a good meal (duck) at the Chinese restaurant, although service was slow. The breakfast is remarkable for high quality and uncommon creativity: special congratulations! The English "pub" is ok, with a good live band. Overall, very efficient and extremely friendly staff. I'll be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Honorable Stephane De l., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken note of your remarks about our service on the pool and Sarkies restaurant; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General manager

Husein A. Solo - 18/01/2019 AccorHotels certified review
« Excellent services »

Excellent services from the staff on check in, staying the night, and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Husein a., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Zain R. Friends - 17/01/2019 AccorHotels certified review
« Excellent hotel and friendly staff. »

Been with Majapahit for several years and always been satisfied with the excellent service given by the hotel and all the staffs there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Zain R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Tessa A. Families - 15/01/2019 AccorHotels certified review
« mrs Tessa A. »

The hotel is beautiful and the staff are very accomodating but the one thing that lets the hotel down are the towels in the bathroom. They are extremely thin, old and very discoloured more suited to wiping the floor than wiping your body! Food very good with a wonderful selection. Swimming pool wonderful and all kept beautifully clean Overall a wonderful experience that I would want to have again and again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken a good note of your comments on the towels and are currently working on their replacement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Paul Friends - 15/01/2019 AccorHotels certified review
« I wish I'd stayed longer. »

The Majapahit is a beautifully maintained colonial style heritage hotel. The rooms, dining hall, ball room, and other facilities are mostly original and retain their colonial charm; unlike some heritage hotels that have an over-restored, Disney-like feel. The hotel also has a pool etc. The breakfast was brilliant and don't dress down as the dining room is wonderful. I wish I'd stayed a few nights and made this a relaxing mid-trip break instead of quickly heading to Mt Bromo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Irna J. M. Business - 14/01/2019 AccorHotels certified review
« Unsatisfied »

I was in hurry to do an Early check in request and the customer service no greet me properly. He was in the middle of something when I requested to have an early check due to my late appointment and delay flight from Singapore. In result there were miscommunication . " Saya check dulu ibu ada atau tidak sebab kami baru kedatangan tamu full semalam dan banyak yang blom check out" After checking it he did not say weather there is room available for me or not . Instead he said " mungkin saya bisa bantu dengan registrasi dulu ibu biar cepat" after taking 8-10 minutes of registration and he said " Ibu nanti baru saya kasih tau nomer kamar nya yang penting ibu sekarang sudah registrasi " . He knew that Im in Hurry for my appointment and I need to change to my business outfit and at the end I could not check in early. If he could be more attention to my request that I need to change , I need to have early check in NOT Register first. The registration take sometimes and at the end no room available . Please pay attention what the guest meant and do the service in full attention and not looking down the guest with unfriendly face. Please give Receptionist full standard procedure in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Irnajuliams M., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence., we will proceed to trainings and reminders to our Front Office Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

D. J. Families - 14/01/2019 AccorHotels certified review
« Memorable »

Rare hotel wirh great maintenance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak D., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Demy S. Families - 14/01/2019 AccorHotels certified review
« GREAT STAY »

It's very nice when I was spent my time at Majapahit's hotel Surabaya. I like the atmosphere there. Classic, old school, mix with modern technology. It's worthed when I paid something for GREAT Experience, GREAT Service, and GREAT view from hotel. I got a quiet feel even in the middle of the city and it's help me for thinking about new idea to my bussiness concept and make my family enjoy their holiday too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Demy S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. We are particularly happy to have helped you and to have provided you a moment of peace that was important for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Ann T. Families - 13/01/2019 AccorHotels certified review
« Good location, great staff service and nice ambience »

The room was cozy, comfy bed but the cup and sauce and water boiler has stained on it,should get replacement. Good location which opposite have giant shopping mall. The swimming pool look tired should have get a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann T. Teng Phor, Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we will replace the cups and we are planning a renovation of the hotel that will include the pool area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

David W. Families - 13/01/2019 AccorHotels certified review
« Wonderful experience in a fascinating and historic hotel. »

Really enjoyed the atmosphere and sense of history associated with this hotel. The staff were very attentive without being too intrusive. The free afternoon snacks are a nice touch. The only complaint was the strength of the air conditioning in the room- not easy to control the temperature- too cold when on ( at any setting) and too warm when off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Nicholas W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken a good note of your comments on the Air Conditioning and we are currently working on the whole renovation of our AC system in the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Aries B. S. Families - 12/01/2019 AccorHotels certified review

Nice but old. Carpet need to change. Many hole at the carpet. But we like to stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Aries Budi s., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence; as we are currently totally changing our WIFI system and we are planning a renovation where all carpets will be changed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

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