Hotel Majapahit Surabaya - Managed by AccorHotels 5 stars

TripAdvisor rating 4.5/5 1,025 reviews
Hotel Majapahit Surabaya - Managed by AccorHotels
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Hotel extras

  • Exceptional character mixing classical colonial architecture with peaceful oasis of well being

  • Best location at city center, near Business District, biggest malls and conference centers.

  • Beautiful gardens, outdoor swimming, award-winning spa, and historical tours.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Majapahit Surabaya - Managed by AccorHotels

Jalan Tunjungan 65
Kec Genteng
60275
60275
surabaya
indonesia

Tel: +62315454333

Fax: (+62)31/5454111

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURASIH STATION :   BUNGURASIH

  • By plane

    JUANDA INTL AIRPORT At 21.5km / 13.36 miles - Shuttle paying

  • By train

    PASAR TURI At 2.4km / 1.49 miles

GPS :-7.259726, 112.740077

Our accommodations

Hotel Majapahit Surabaya features 143 rooms and suites. Each is an oasis of calm, classical colonial interiors and elegant detailing.

CLASSIC ROOM, 1 King size Bed

  • Max. number of persons: x3
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

CLASSIC ROOM, 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

HERITAGE SUITE, 1 King size Bed

  • Max. number of persons: x3
  • Area: From 57
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

HERITAGE SUITE, 2 Twin Beds

  • Max. number of persons: x3
  • Area: From 57
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

MAJAPAHIT LEGENDARY SUITE, 1 King size Bed

  • Max. number of persons: x3
  • Area: From 97
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

PRESIDENTIAL SUITE, 1 King size Bed and 2 Twin Beds

  • Max. number of persons: x5
  • Area: From 806
  • Views: Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Our restaurants and bars

SARKIES

Type of cuisine: null

Enjoy Chinese fine dining as our master chefs surprise you with their authentic and creative specialties. The 1930s ambience makes Sarkies a truly memorable experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INDIGO RESTAURANT

Type of cuisine: International

Fusion dining experience where "East meets West" cuisines display selective Asian and Japanese, Western and Indonesian distinctive dishes, in a typical ArtDeco colorful environment.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MAJ PUB AND DINE

Photo non contractuelle / Strictly non binding

Enjoy legendary cocktails, cold beers and light snacks, while you unwind with our live band. Open till early morning.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy our art deco surroundings while sipping on an afternoon tea or evening cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 435 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more
Hotel Majapahit Surabaya - Managed by AccorHotels Meeting Room

Our guest reviews for
Hotel Majapahit Surabaya - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

519 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,025 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Best Hotel Ever

TripAdvisor rating 4.5/5

Andaman295 Couples - 14/04/2019 TripAdvisor review

Stayed 2 wonderful nights in a Heritage Suite. Beautiful room ( my wife especially loved the bathroom) spacious and well appointed. The breakfast was incredible with a vast array of choices on offer. Service in all areas impeccable. Gardens are beautiful and despite being in the city center, you only hear the birds.

RECOMENDED

Customer review rating 4.6/5

Dony F. Families - 05/04/2019 AccorHotels certified review

HUMBLE STAFF, STRATEGIC LOCATION, COMFORTABLE, CLEAN

a unique stay due to the architecture & layout

Customer review rating 4.6/5

Suneet S. Business - 03/04/2019 AccorHotels certified review

it was unique experience

Heritage hotel, best archicteture!

Customer review rating 4.6/5

Sutanto Families - 03/04/2019 AccorHotels certified review

Overall is Ok

Outstanding Staff. Magnificent Hotel.

TripAdvisor rating 4.5/5

855anita Couples - 30/03/2019 TripAdvisor review

After a fall in the Spa ended my luxury holiday the Hotel GM FOM and staff all surprised me for my birthday in my room with flowers and song. It was completely unexpected and reconfirmed why we always stay here wheb in Surabaya. It is the Raffles Hotel of Indonesia. We stayed in the Legendary Suite and were treated like royalty. Car and driver at our disposal, Breakfast sent up to our room and I have to single out Evan who stayed with me the first night of me injury and waited on me hand and foot, checked in on me during shifts and messaged me on his day off to see that I was ok. Every attention to details is covered and I cannot recommend it highly enough. We will always stay here.

"OLD" WORLD CHARM

Customer review rating 4.6/5

Urda Business - 29/03/2019 AccorHotels certified review

The hotel is as beautiful as I remember from previous stays well over 10 years ago. Beautiful gardens, generous rooms, relaxing pool. The service was friendly. Two problems: the towels supplied were white and fresh 10 years ago... this time they were grey and fraying at the edges. A desperate need to update these is required. The front desk check out person needs to have better training. It should not take 25 minutes to check out rooms.

Great building with fantastic period features. I really like hotels with character and this is exactly like that.

Customer review rating 4.6/5

John B. Business - 27/03/2019 AccorHotels certified review

One night business trip excellent evening

unique hotel

Customer review rating 4.6/5

Krisna A. Business - 25/03/2019 AccorHotels certified review

overall is okey

Dear Bapak A. Krisna, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

A classic hotel

Customer review rating 4.6/5

David Business - 25/03/2019 AccorHotels certified review

Peaceful in the city and history and great service

Dear David Robert Arthur W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Excellent hotel

Customer review rating 4.6/5

Anonymous Solo - 24/03/2019 AccorHotels certified review

Great atmosphere, architecture, location

Dear Elisabeth K., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Many areas need improvement

Customer review rating 4.6/5

David B. Friends - 20/03/2019 AccorHotels certified review

The rooms definitely need a refresh, do not appear to have been redecorated since Mandarin left. Towels and bathroom amenities of low quality. Housekeeping standards in rooms could be improved. Poor check in experience, had booked a heritage suite and requested one with a terrace. Was initially told none such rooms available, but after persisting check in staff magically found one. Breakfast OK but western options and range of fresh fruits could be improved. Dinner in Maj Pub was of poor quality and small portions. Dinner in Indigo restaurant acceptable. All restaurants devoid of guests and lacking in atmosphere. Mini bar contents very poor. New Accor management should focus on these areas to bring hotel up to standard.

Extremely pleased with the service

Customer review rating 4.6/5

B. Friends - 20/03/2019 AccorHotels certified review

Delayed check out was extended to us, in view of our late evening flight. Check in was fast and efficient. Facilities in the room and around the hotel are awesome!

Dear Brenda W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Unforgettable experience

Customer review rating 4.6/5

Sheryl T. V. Couples - 19/03/2019 AccorHotels certified review

If you plan to go to Surabaya, you must stay even for one night at the Majapahit hotel. The charming old colonial hotel is up to date. Rooms are very well maintained and even if the hotel is located in a busy area you will feel a quiet place. Very hospitality and Amazing place!

Dear {guest_first_name} Sheryl Theo v., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Very nice colonial style hotel

Customer review rating 4.6/5

Randy C. Business - 19/03/2019 AccorHotels certified review

Quite surprised to learn that this is a historic hotel I read in the history books. The decor is colonial style, and might seem outdated, but overall very nice experience.

Dear {guest_first_name} Randy Soegiharta C., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Old Hotel , but maintained with very good

Customer review rating 4.6/5

Agus S. Business - 17/03/2019 AccorHotels certified review

Really happy to stay at his hotel

Dear Bapak Agus S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless I would like to apologize if your check-in experience was not good enough and we hope to improve for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

LUXURY HOTEL IN SURABAYA

Customer review rating 4.6/5

Aryan S. Couples - 16/03/2019 AccorHotels certified review

Excelent service, fasility and atmosfer

Dear Bapak Aryan s., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Marvellous getaway within the city

Customer review rating 4.6/5

S. S. Families - 15/03/2019 AccorHotels certified review

It's like travelling back in time and I found my stay here to be extremely relaxing and enjoyable. Should've stayed longer. Clean and comfortable room, friendly staff, great food.

DearIbu S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

Beautiful historic hotel, amazing room

Customer review rating 4.6/5

Anonymous Couples - 13/03/2019 AccorHotels certified review

We loved the beauty of the hotel, the room was huge and lovely and the staff were wonderful

Dear Helaine H., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Evrard General Manager

A GRAND DAME

Customer review rating 4.6/5

Paul Couples - 12/03/2019 AccorHotels certified review

I have stayed many times previously at this grand old dame of a hotel. Some refurbishment is needed. Please reran the glory - the history... but add bring in a sense of the new. Please

Dear Paul Richard T., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager

satisfied

Customer review rating 4.6/5

Fredrik Business - 12/03/2019 AccorHotels certified review

The room was big and classy with ethnic accessories. The services was good even though I was not stay for long

Dear Fredrikhendrik S., Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Evrard General Manager
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