ibis Styles Nairobi Westlands Hotel 3 stars

TripAdvisor rating 4.0/5 403 reviews
ibis Styles Nairobi Westlands
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+ 18 Services
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Certified and international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you and help when in need

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTA
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)
  • Massage (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Tel: +254205147500

Fax: (+)205147500

Contact email

Check-in from 10h00

Check out up to 10h00

  • MATATU :   Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodations

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with one single bed and one double bed

  • Max. number of persons: ‌3
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Trendy room with one double bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with two single beds

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with one double bed and one single bed

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Photo non contractuelle / Strictly non binding

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185 m²

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,400 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

403 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Welcoming

Customer review rating 4.2/5

Bonike Business - 10/06/2019 AccorHotels certified review

I felt very welcomed, the hotel employees were very polite and courteous

Dear Bonike, Thank you very much for sharing this great review of your recent stay at ibis Styles Westlands. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

mr

Customer review rating 4.2/5

Sam Business - 10/06/2019 AccorHotels certified review

great

Dear Samuel, Firstly we would like to thank you for the lovely review you shared following your recent visit to ibis Styles Westlands and are delighted to read that we were able to match your accommodation expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Very good

Customer review rating 4.2/5

Rune Couples - 10/06/2019 AccorHotels certified review

Good service, on a european level!

Dear Rune, Thank you very much for the time you spent to share your personal impressions of your stay at ibis Styles Westlands. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Everything you need for a reasonable price

Customer review rating 4.2/5

Paal Business - 10/06/2019 AccorHotels certified review

There is nothing wrong with this hotel. The room is small but adequate and mine had a great view. The roof bar and restaurant are great, with outside seating and sweeping views. Breakfast is good, with the opportunity to get a custom made omelette.

Dear Paal, First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Westlands. We are delighted to read that we were able to match your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Fantastic

Customer review rating 4.2/5

Milton Solo - 09/06/2019 AccorHotels certified review

I fully enjoyed my stay with you. Great meals, roof top bar was lovely. Clean rooms

Dear Milton, Firstly we would like to thank you for the lovely review you shared following your recent visit to ibis Styles Westlands and are delighted to read that we were able to match your accommodation expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Very good

Customer review rating 4.2/5

Thomas X. Friends - 08/06/2019 AccorHotels certified review

Nice place

Dear Thomas, We first would like to thank you for choosing ibis Styles Westlands for your accommodation and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which we may improve and for that we are grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

It went well; Special thanks to Security Manager Vincent Okongo

Customer review rating 4.2/5

Sister M. C. [. Business - 08/06/2019 AccorHotels certified review

It went well Special thanks to Security Manager Vincent Okongo

Dear Sister Marie, First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Westlands and are delighted to read that we were able to match your expectations. I will share your comments with Vincent i am sure he will be elated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Dr.

Customer review rating 4.2/5

Abigael Business - 08/06/2019 AccorHotels certified review

Was good, only that getting your bills and facilitation of payment at the end of a meal at the rooftop takes quite a while. In other hotels, you can always sign against your room number for any meals and clear your bill when checking out. This is not the case for Ibis Styles Westlands due to the pre-authorization policy. It would be good that customers are informed of this when checking in, to avoid the embarrassment of being asked for cash when you want to sign.

Dear Abigael, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We will look into all your concerns and the appropriate action will be taken. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Not Great...

Customer review rating 4.2/5

Carrie Solo - 08/06/2019 AccorHotels certified review

First Time visiting Nairobi . I am a person that works out and their fitness room was shut down the whole entire time and I was there for 10 days I mea I am a person that works out in their fitness room was shut down the whole entire time and I was there for 6 days supposed to been there for 10 days back in America my hometown Dayton Ohio we had a natural disaster so I had to leave early because I paid in advance .And they wouldn’t refund me back my money for the days that I wasn’t staying .......The staff was Great Overall... But because I’m Black They never really acknowledge me I could be standing at the desk and they look right past me because I look like them until I start talking and they realize that I’m not from Africa I’m American ... i’m thinking that all customers should be treated the same no matter what ...

Dear Carrie, Thank you for taking the time to tell me of our shortcomings during your recent stay, I am sincerely sorry for the shortfalls in our customer service and acknowledging your presence when you required assistance. I use all customer feedback to grow the team we have at the hotel and will be sure to use your comments in our forthcoming team meeting to better prepare our team for our future guests and show them there shortcomings in order that they can become stronger. On our Gym we have been let down badly by our supplier, the gym was due to be installed on the 22nd May at the hotel from Life fitness, regrettably this has been held up in Europe, I am working with our suppliers, and new companies to find the best way forward in getting our guests an area they can relax and workout and will promise to improve my communication to you our guests. I will use your feedback with our Head Chef and Director of Food and beverage to look for further additions to our already extensive buffet breakfast and see if we can make some more appealing order items available for our future guests. Hoping your family and friends are all safe and that your travels were smooth, as a gesture of goodwill and due to the inconvenience caused I will process a refund for the nights you did not stay, I hope this will reassure you of how we listen to our guests. When your next visiting Westlands Nairobi, I hope we can have the pleasure of welcoming you back to ibis Styles Nairobi Westlands where you will see the changes you have helped us grow into are in place. Asante sana Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Direct Mobile +25… 538 Hotel Direct +25… 7500

New

Customer review rating 4.2/5

Mitch Solo - 08/06/2019 AccorHotels certified review

Fun

Dear Mitchell, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Good rest

Customer review rating 4.2/5

Suwannee L. Business - 07/06/2019 AccorHotels certified review

I liked your bed and pillow. But your room not clean I stayed 5 nights, i can notice Your breakfast menu not attractive at all

Dear Suwannee, Thank you for sharing a review of your recent stay with us. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Beautiful

Customer review rating 4.2/5

Gold Couples - 06/06/2019 AccorHotels certified review

I had a good stay T Ibis with my husband, pick up and drop off arrangement was excellent and breakfast was good. With lots of fruits. However rooms are quite small especially the wash room. I forgot my laptop bah and the hotel helped sent it to airport and thankfully we made the flight.

Dear Adediwura, First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Westlandsl and are delighted to read that we were able to match your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…
Customer review rating 4.2/5

Anonymous Families - 06/06/2019 AccorHotels certified review

Overall okay breakfast was awesome. No sufficient privacy in bathrooms. Staff confused about how booking occurred through priceland. Food choice upstairs to Americanized. You need to have some local food

Dear Martin, Firstly we would like to thank you for the lovely review you shared following your recent visit to ibis Styles Westlands. Ibis Styles is a space efficient hotel hence the layout of the bathrooms. The team will look into adding more local options to the menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Amazing !

Customer review rating 4.2/5

Sibusiso Business - 06/06/2019 AccorHotels certified review

Well coming and high quality standard and the Food was awesome. Especially chef Nelson very welcoming and prepares the best!

Dear Sibusiso, Firstly we would like to thank you for the lovely review you shared following your recent visit to ibis Styles Westlands. We are delighted to read that we were able to match your accommodation expectations. I will share the compliments with Chef Nelson. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Okay

Customer review rating 4.2/5

Karim Business - 06/06/2019 AccorHotels certified review

Too much outside room by staff early morning

Dear Karim, Thank you for choosing ibis Styles Westlands for your accommodation. Apologies for the disturbance caused by th housekeeping team. The issue has been addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Good functional hotel

Customer review rating 4.2/5

Cquinn Friends - 05/06/2019 AccorHotels certified review

We stayed only one night on our way out of town. But everything was fine.

Dear Claudia, Thank you for reviewing your recent stay at ibis Styles Westlands. It is wonderful to hear we were able to make your stay special during your brief stay. We wish you safe travels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Staff not friendly

Customer review rating 4.2/5

Naomi K. Business - 04/06/2019 AccorHotels certified review

The hotel it’s great , with beautiful decorations,but the staffs expecially receptions , they got stone face too much serious, I believe receptions must be the first people to welcome guest with a great smile , but when we arrived they was just looking at us no hi , no smile on there face , about the management look about that it’s very important.

Dear Naomi Thank you for your review, I am truly shocked and sorry for the first experience you encountered when arriving at ibis Styles Nairobi. Normally our team are known for giving a great Magical Kenya welcome to our visitors. I am so grateful you informed me of our shortcomings, I will be sure to use your comments in an urgent departmental training we will hold on the power of giving guests a genuine smile and warm welcome. I trust the rest of your stay was to your enjoyment, my senior team and I hope to welcome you back soon in order that you can see we have correctly used your constructive feedback to become a stronger and more united team in proving warm and hospitable welcomes to our future guests. Kind regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20…

Very good

Customer review rating 4.2/5

Jai Business - 04/06/2019 AccorHotels certified review

Good

Dear Jai, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to read positive feedback from our guests and I am glad you enjoyed your stay. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Thank you again for sharing your experience, and we hope to welcome you again for another magical experience. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Good hospitality

Customer review rating 4.2/5

Omar A. A. Business - 02/06/2019 AccorHotels certified review

Place was very pleasing and quiet environment.

Dear Alhamdan, Firstly we would like to thank you for the lovely review you shared following your recent visit to ibis Styles Westlands hotel and are delighted to read that we were able to match your accommodation expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Bad reservation system and were your hotel does not acknowledge your own web site price.

Customer review rating 4.2/5

Reza Friends - 01/06/2019 AccorHotels certified review

At arrival confusion with reservation. Then confusion for the rate. At restaurant confusion with room and board. The front desk would not honor the price that I had booked and after I showed them the web site price they still wanted to charge me more. So I had to rebook through the web site. That is inconviniance to guest so now after my safari I am staying across your hotel at Park inn by Radisson.

Dear Reza, Thank you for telling us about your experience following your stay at ibis Styles Nairobi Westlands. I am sorry to read about your experience and I agree our team should have helped you understand the dynamics. The online rate from third party booking portals have special offers hence the difference with the available rate when you walk in. the special offer is only available from the booking portals hence why the team member advised you to make the booking via the portal. I would like to extend a 50% discount off the first night's rate when you stay with us next, please allow to show you the exemplary service we provide. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
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