ibis Styles Nairobi Westlands Hotel 3 stars

TripAdvisor rating 4.0/5 465 reviews
ibis Styles Nairobi Westlands
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+ 19 Services
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Certified and international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you and help when in need

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Tel: +254205147500

Fax: (+)205147500

Contact email

Check-in from 10h00

Check out up to 10h00

  • MATATU :   Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodations

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with one single bed and one double bed

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Trendy room with one double bed

  • Max. number of persons: 2
  • Area: From 15

Trendy room with two single beds

  • Max. number of persons: 2
  • Area: From 19

Trendy room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 21

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: 2
  • Area: From 17

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Photo non contractuelle / Strictly non binding

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,752 reviews

tripadvisor

TripAdvisor Rating 4.0/5

465 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable stay. Good staff

Customer review rating 4.2/5

Aankeet Couples - 17/09/2019 AccorHotels review

It was very nice. The staff was cordial. No hassle at all

Dear aankeet, Thank you for taking time to review you recent stay at Ibis Styles Nairobi Westlands. We are pleased to learn that you had a wonderful stay with us an that our team was in hand to make your experience even more comfortable. I will be sure to pass the compliments to the rest of the team. We wish you all the best and hope to welcome you again soon. Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.2/5

Victoria Couples - 16/09/2019 AccorHotels review

My name is Victoria not Hector. So I got wrong room, service at the reception was bad as I had already booked prior and was asked how I would like to pay yet had done reservation and paid already. Utamu restaurant is amazing the room is amazing. But you have to improve on customers reception. I didn't get a receipt at check out and confusion on who's room I slept in was evident. Kind regards Victoria

Hello Victoria, Thank you much for taking the time to comment regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback; we are sorry the check in experience did not meet expectations neither did it meet our standards. Rest assured this has been taken up by our Front Office Manager as an improvement point for the team and and our check in procedures have been improved for seamless experience. The team and I are glad you had an awesome experience at the restaurant and that the room amenities were satisfactory. Thank you again for sharing your experience, and we hope to see you again soon. Best regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Simple, clean, practical

Customer review rating 4.2/5

Tg Solo - 15/09/2019 AccorHotels review

This is not a 'conventional' hotel room in the way it's organized. But for those of us who like a Scandinavian style room, it's perfect. The room is nice, clean, practical. The bed is really Comfy. The water pressure is great but the temperature could be a bit more warmer for those of us who like our showers very hot. There are no actual closets but pull-out storage throughout the room. I'm giving them a six because I booked a cab from the airport to the hotel but it didn't show up with led to a bit of an delay and post flight exasperation. Front desk was super apologetic about it and polite. They tried to make it up to me. Food is on a pricey side. The average meal costs $15-20 and room service comes at an additional$3 a plate.

Dear Tigist, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry we missed your airport transfer, we understand the frustration accompanying the situation after hours of travel. This has since been rectified, our Front Office and Transport teams have measures i place to avoid a repeat of the same. We however are very glad that the rest of your stay was amazing and we hope to provide a seamless experience during your next visit. We appreciate your sharing your feedback, it is our hope to welcome you again for another magical experience.. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good location but noisy

Customer review rating 4.2/5

Mike S. Business - 15/09/2019 AccorHotels review

Good location and friendly staff. Very noisy at night though.

Dear Michael, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations especially with the noise at night. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the noise issues to prevent future occurrence. We are also very apologetic on the fact that you did not recieve your benefits as our loyalty club member, we'll take this up with our team at the reception to rectify the same. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

good

Customer review rating 4.2/5

Hossam Solo - 15/09/2019 AccorHotels review

Breakfast is the same and never changed for years

Dear Hossam , We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

"Perfect stay!"

Customer review rating 4.2/5

Sefiatta O. Solo - 14/09/2019 AccorHotels review

I stayed here for a night! It was a wonderful stay with an awesome room! It was very spacious and in a good location! The staff was very friendly and welcoming and seemed to genuinely care.

Dear Serah, Thank you for the feedback following your experience with us. We are glad you had a good stay and that our team of rock stars were genuinely helpful. It is satisfying for us to read that our guests are satisfied with the quality of our services and rest assured we'll keep this standard up. Thank you once again and we hope to welcome you again sometime soon. Kind regards, Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Enjoyable

Customer review rating 4.2/5

Naomi Business - 14/09/2019 AccorHotels review

Ibis styles hotel is the best place to be and I will recommend a friend to go there.

Dear Naomi, Thank you for the positive response following your experience with us. It is always a pleasure to learn that our guests are satisfied with the quality of our services. This feedback will be shared with the rest of the team, this is encouragement as we keep up with our guests needs. We look forward to welcoming you again for another magical experience. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.2/5

Ivy Couples - 13/09/2019 AccorHotels review

Satisfactory

Dear Ivy, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.2/5

Elijah Business - 13/09/2019 AccorHotels review

awesome

Hello Elijah, Awesome is what we like to hear. Thank you for the feedback following your experience at our hotel- ibis Styles Nairobi Westlands. It is indeed a pleasure for the team and I to read your response and rest assured we'll keep up with providing exemplary services to all our guests. Feel welcome for another magical experience with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Home away from Home

Customer review rating 4.2/5

Riyaz Business - 13/09/2019 AccorHotels review

Fantastic welcoming staff and sumptuous breakfast. Excellent location and new hotel.

Dear Riyaz, We are very excited to read that you were home away from home which is the feeling all our team members aim to give to all our guests. Thank you for the positive excellent rating and repose following your experience. We look forward to another opportunity to welcome you again. Welcome home! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good service

Customer review rating 4.2/5

Dr S. Families - 11/09/2019 AccorHotels review

Room was very small. Would have liked a tad bit bigger room

Dear Priya, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Extremely satisfied!

Customer review rating 4.2/5

Ruyondo S. Business - 11/09/2019 AccorHotels review

I was extremely satisfied with the services rendered and I look forward to my next trips!

Dear S., We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team, this feedback serves as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you for another awesome experience. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Always good, efficient and friendly service.

Customer review rating 4.2/5

Mark H. Business - 10/09/2019 AccorHotels review

Comfortable, efficient and helpful staff. The breakfast buffet gives a wide choice for having a nice breakfast. Rooms clean, functional for my requirements.

Dear Mark , It is always a pleasure to learn that our guests are satisfied with the quality of our services. Thank you for the feedback following your experience with us. We are particularly glad we remain functional for your requirements as mentioned and rest assured we'll keep improving the quality of our services to suit you best. We look forward to welcome you for another magical experience. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.2/5

Anonymous Business - 09/09/2019 AccorHotels review

Very friendly staff and good F&B offer in the property, rooms require some improvements

Dear William, Thank you for the feedback following your experience at our hotel- ibis Styles Nairobi Westlands. We are glad you had an awesome experience with us and that our team members were helpful beyond your expectations. Your feedback is essential in improving the quality of our services and we are thankful you have taken your time to write to us. It is our hope that we'll get to serve you again for another magical experience. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Excellent

Customer review rating 4.2/5

Issah K. Business - 09/09/2019 AccorHotels review

Superb

Dear Issah, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good

Customer review rating 4.2/5

Lisa Couples - 09/09/2019 AccorHotels review

Breakfast is the best part about the hotel experience with a wide range of tasty food. I also like that they have an ironing room! However, the housekeeping in the rooms needs to be improved as we had an incident where the bins in the room were not emptied and the cups had not been washed even though the bed linen had been changed.

Dear Rachael, Thank you for the feedback following your stay at ibis Styles Nairobi Westlands. We glad you enjoyed your stay with us and that you particularly loved our breakfast spread. Your comfort and satisfaction is our main aim and rest assured even the positive criticism mentioned is useful as it helps us improve the quality of our services. Thank you once again for the feedback and we look forward to welcoming you for another magical experience. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

angry people topped with attitude

Customer review rating 4.2/5

Anonymous Business - 08/09/2019 AccorHotels review

I asked for a room at a higher floor the gave me one on a lower floor and refused to give me a net or spray the room with bug spray till the last night. the waiters were rude YOU NEED MORE STAFF LIKE SOLOMON AND KARIUKI. THEY WERE AWESOME, THEY TREATED LIKE KING, HUMBLE HELPFUL AND EFFICIENT

Dear Milka, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All the constructive criticism points raised have been taken up by the relevant heads of department and our Star Manager Kariuki is one of the managers carrying our a re-retaining for our team members. I am glad that Kariuki and Solomon were able to resolve the matters at and and we trust that this will be passed on to the other team members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

A good experience

Customer review rating 4.2/5

M D. Business - 08/09/2019 AccorHotels review

It was good and peaceful.

Dear Mohamed, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

First time at Ibis Nairobi

Customer review rating 4.2/5

Fred S. Business - 08/09/2019 AccorHotels review

Generally very good. staff excellent and breakfast good. the Sky bar is good but restaurant next door very disappointing. I ordered what was listed as a 330 gram rib eye steak and was delivered about 150 grams of cheap brisket on the bone, I ordered medium rare and stressed medium rare and was brought a burnt piece of brisket

Dear Fred, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Its important to note that you largely enjoyed the quality of our services especially at the Sky bar and Utamu Restaurant breakfast. We shall surely pass the com[compliments to our teams at the outlets. However, we apologise for the not-to-standard service you received at Kilele Nyama. Our teams have since been briefed and we promise better quality on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Bhavik S.

Customer review rating 4.2/5

Bhavik Business - 08/09/2019 AccorHotels review

Value for money was good. Breakfast was excellent. My room fare from 1st to 6 th september was 206$ . I had to late check-out considering my delay in flight schedule. I checked out at 2 am in noon on 6th sep. and for that I was charged 40$ which is quite unusual policy. I am really disagree with that. Please consider and review your polocy

Dear Bhavik, Thank you for taking time to review your recent stay with us. We are glad that the Stylish stay was pleasant. Feedback is our soul, it gives more reason to do better so that all our guests enjoy their stay. We hope to welcome you again and promise that your next stay will be even better than the previous one. Thanks again for sending us your comments. Best regards. Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
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