Hotel - ibis Styles Nairobi Westlands
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Nairobi Westlands Hotel

4.0/5 379 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 10h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JOMO KENYATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange

Leisure and activities

  • Pool  (Nearby)
  • Massage  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

  • 277 rooms
  • 278 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WIFI in your room
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,256 reviews

Our guest reviews for ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 379 reviews
Ifeoma Business - 14/03/2019 AccorHotels certified review
« Great »

It was a comfortable place to be

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ifeoma, We are pleased to learn that you enjoyed your stay with us. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Dan Couples - 14/03/2019 AccorHotels certified review
« Very friendly staff »

The overall experience was really nice, I'd have actually given a 10/10 rating but the drinks at the bar were too costly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, We are pleased to learn that you enjoyed your stay with us. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Tasha Business - 14/03/2019 AccorHotels certified review
« awesome »

the best hotel in Nairobi so far. kudos guys you're just on another level. good ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackline, We are pleased to learn that you enjoyed your stay with us. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Business - 14/03/2019 TripAdvisor review
« Good Stay »

Everything OK, A lot of courtesy of the staff. Good services BUT two days without WIFI that was a real handicap. The rooms are also very small and seats not comfortable. Business meetings are also quite easy with good meeting rooms

Pierre Business - 13/03/2019 AccorHotels certified review
« Mr Pierre »

Ibis Westland is a nice hotel, such as the atmosphere on the roof terrasse. Food was good, room clean, air conditionning ok and staff friendly. However I had no internet during my stay which was annoying for a short business stay. Unfortunately the hotel doesn't offer alternative solutions if their main internet provider is off. I am surprised to get internet in any taxi thanks to shared connections while no internet in an international hotel. No one from the staff could open its connection to allow me to send an email. Without internet, the hotel cannot to print documents as well. In the rush to find a place to print, I forgot something in my room and I was never called back to know if it was found. Ibis Westlands is perfect to relax, but for business I won't recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry the internet experience was not to any of our expectations. I however am glad to let you know the downtime is fully resolved as it affected both our main and back up lines. We now have a third solution in place where we have devices powered by our local cell phone network- Safaricom- to place in alternate spots in the hotel in case the same occurs in the future. This was a major learning point for us. On the brighter side, I am glad you enjoyed your stay and the rest of our services. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Maureen K. Families - 12/03/2019 AccorHotels certified review
« Ms »

Extremely enjoyable and pleasant the Sunday live band was a relaxing experience however the all you can eat was a disappointment came at 3pm food was cold and there was no Chef in sight had to wait while someone went to fetch him. Ugali was dry all the food was cold

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Maureen, We very much appreciate your comments regarding your experience at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. Our Director of Food and Beverage is in receipt of your comments regarding the BBQ and measures have been put in place to ensure a repeat of the same never occurs. Otherwise, we are gad you enjoyed the rest of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Deleen W. Business - 11/03/2019 AccorHotels certified review

Like always, very pleasant, although my TV and room telephone was not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deleen, Thank you for choosing ibis Styles Westlands. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Okito P. Solo - 11/03/2019 AccorHotels certified review
« Very nice hotel located in a safe area »

The hotel is clean and located in a safe area of the city and is close to a Mall. I also like the food, it was very delicious. As well, your employees are very friendly. The only problem was that the first two days the internet connection was not stable. This was a bit frustrating. Later on the internet connection was fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Okito, We are pleased to learn that you enjoyed your stay with us. It was a delight hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Elijah Business - 11/03/2019 AccorHotels certified review
« ENGINEER »

Awesome very good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elijah, We are pleased to learn that you enjoyed your stay with us. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

John D. Business - 11/03/2019 AccorHotels certified review
« Visit 26 Feb - 7 March 2019 »

overall experience was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear John D., We are pleased to earn that you enjoyed your stay with us. It was a pleasure hosting you. I will share your comments with our food and beverage teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Sri Business - 11/03/2019 AccorHotels certified review
« One of the horrible IBIS hotels and staff I've seen so far. »

Rooms are small. Restaurant staff is lazy and clueless with what they are doing. Inspite of booking 4 rooms in the same hotel, meeting room is not provided at an affordable rate. Not seen in any IBIS charging so much for the meeting room and not providing complimentary drinks / snacks like coffee, biscuits etc. Robbed us by charging 200$ for just 3 Hours without any refreshments. Meeting room is not provided with good WiFi / Internet facility. Inspite of showing 4 room reservation, front office staff wanted me to keep deposit for 1 night or stay waiting for the original person who booked the rooms. He was bit late in checking in due to a delayed arrivals and from a different country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brisco, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry the experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The heads of department of the sections mentioned are in receipt of your comments and are taking every possible step to improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

B. Business - 10/03/2019 AccorHotels certified review
« shy of good. room for improvement »

My business partner and I stayed approx 80 nights at hotel in 2018 and 2019 combined until we decided th change hotel due to infrastructural challenges, price policy and short comings by top management of hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raeber,, Thank you for the feedback following your experience with us. It is from such comments we learn and make an effort to improve our services. We hope for another opportunity to serve you especially now that our property has made some adjustments to address some of the feedback received. We now have a hospitality station in the rooms where you can enjoy tea and coffee and our gym is closer to being fully functional as equipment is in transit. Feel welcome. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Janos M. Families - 08/03/2019 AccorHotels certified review
« Good location with serviceminded people »

Very friendly hotel that always wanted to help if you needed. Taking safety seriously but in a friendly way. Clean rooms and good location with not to much traffic outside. Excellent food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janos, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team and I are very grateful to have received your review, if you have the time we would be grateful for you taking a minute to feedback to our future guests through Tripadvisor please use the attached link. http://bit.ly/ibisStyles_TripAdvisor Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Peter E. Business - 08/03/2019 AccorHotels certified review
« Excellent »

Super Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. The team and I are very grateful to have received your review, if you have the time we would be grateful for you taking a minute to feedback to our future guests through Tripadvisor please use the attached link. http://bit.ly/ibisStyles_TripAdvisor Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Business - 08/03/2019 TripAdvisor review
« Recent hotel and well located »

Hotel is new , check in was fine except that they forget to tell you that if you want to order any extra you have to make a deposit , even if of course they have already copy of your CC . Breakfast is ok , dinner was average , it is quite a mess with the 3 lifts , rooms are small so it is ok if you stay 2/3 nights . Lights in the room are too strong . Bed was comfortable and the area is silent . Check out was fast , the taxi managed by the hotel knew the short way to drive to airport so that was a plus and the price was the normal price .

Our hotel has responded to the review
Our hotel has responded to the review

We are pleased to have provided you a great nights sleep on our award winning Hypnos beds, providing guests with a sweet nights sleep if one of the ibis Styles key business values. I truly appreciate recieving your kind and constructive feedback, we will be sure to use this in our front office future trainings in order that our team improves and makes clearer communications. Very pleased our car service met you and provided you a safe, secure and prompt service in reaching ibis Styles Westlands. Hoping we can welcome you back to the Accor hotel brand for your next business stay.

Anonymous Business - 07/03/2019 AccorHotels certified review

Nice, good service and professional staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agneta, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

A. D. Business - 06/03/2019 AccorHotels certified review
« Extremely Disappointed »

My stay was from 28th Feb to 4th Mar and I'm really disappointed with the behaviour of some of the Executives from the Reception/ Front Desk who were not courteous at all and very slow in responding. For almost everything, I had to ring them atleast 2 times and in some cases, I had to even go down to the reception to remind them. Will not recommend my known people to book for their stay in this Hotel. The staff also harassed my over my dinner on 28th Feb where they literally asked me to come out of the restaurant and ask my Organization to send the pre-authorization for dinner at 10:30 pm in the night. I tried convincing them that the pre-authorization will definitely be given the next day morning failing which the payment will be done by me. But your uncourteous staff hasrassed me over this issue and were not even ready to talk to me. The worst experience in my travel till date.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for the feedback and for bringing your concerns to our attention. at ibis Styles Nairobi Westlands, we appreciate feedback of this nature as it helps us learn, grow and improve the quality of our services. The team leaders from the Front Office and Food and Beverage are in receipt of your feedback and and have taken necessary action that includes training as a corrective measure. Rest assured of a difference when you visit us next, we would really like to welcome you to show the difference. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

C Business - 06/03/2019 AccorHotels certified review
« Prof »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Collins, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

C.h. Business - 05/03/2019 AccorHotels certified review
« I was most pleasantly impressed by the friendliness of the staff »

I had a good and pleasant stay at Ibis Styles, the hotel is well located, has numerous services, and caring staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catalina, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Joan Business - 05/03/2019 AccorHotels certified review
« Fair »

It was average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

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