Hotel - ibis Styles Nairobi Westlands
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Nairobi Westlands Hotel

4.0/5 356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 10h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JOMO KENYATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange

Leisure and activities

  • Pool  (Nearby)
  • Massage  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)

Business services

  • 4 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

  • 277 rooms
  • 278 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • WIFI in your room
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,097 reviews

Our guest reviews for ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 356 reviews
Pc Business - 14/01/2019 AccorHotels certified review
« Room Service and Hospitality not upto the expectation »

I was staying in Room 506 at your property in Nairobi. Check-in 01/07 Check-out 01/10. To my dismay, INR of amout 800/- was stolen from my room in the absence. I remember I could trace my 50$ even at first but then I thought it was my bad that I didn't remember exactly where I had placed. I did found out and informed housekeeping Jane about it. Later the same night I found my INR Currency missing. I didn't get hot water in the room for tea/coffee. A business hotel usually provides all these amenities apart from security. No-one attends Reception call late evening. Intercom wasn't working. Please look into it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Priyanka, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following your report at the hotel, our security manager is in direct contact with you to resolve this fully. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Anonymous Business - 13/01/2019 AccorHotels certified review
« Mr »

The rooms were to small, no work space. We enjoyed the rooftop bar, the staff we friendly, and the breakfast was good. That doesn’t change the fact the rooms are way to small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The security of all our guests is our top priority hence the intense check up. Sharp objects are questioned even in airports no matter how miniature. The step isn't by any chance for your discomfort or time wasting but for yours and everyone else's safety. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity serve you again in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

M. K. M. Couples - 13/01/2019 AccorHotels certified review
« Value for money »

I enjoyed the experience. Your service was excellent right from the security at the parking to the guy at the reception to the room service people to the people at the restaurant during breakfast. The room was clean and everything worked as per expectations. I really enjoyed my stay there..

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Kenny Solo - 12/01/2019 AccorHotels certified review
« They treat you even better when they know you »

This has become my top value choice in Nairobi, I've visited half a dozen times in the last year. It's the best hotel value I can find for what you get, barely half the P. of similarly reviewed chain hotels - rooms whilst compact are always completely spotless, beds are comfy, and the breakfast is excellent. I was given a special welcome as a return guest, beyond the usual Accor Gold benefits: the general manager did me an extraordinary favour in assisting a nonprofit I was supporting, an amazing gesture for which I and the nonprofit are very grateful indeed. Thanks Stuart and Irene. See my prior review for more general stuff. It's well-placed for Westlands businesses and nightlife, Uber is fast and cheap to get to and from anywhere in Nairobi, and the staff are universally excellent - I'm yet to find one that isn't consistently positive and friendly. The level of service here is way above a typical Ibis or Ibis Styles. Give it a go!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenton, We very much appreciate your comments regarding your stay at our hotel- ibis Styles Nairobi Westlands. It is always a pleasure to host you and we look forward to keep welcoming you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Anthem M. M. Business - 12/01/2019 AccorHotels certified review
« Accountant »

It was really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthem Moses M., We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Margarita Families - 12/01/2019 AccorHotels certified review
« For a two night stay, the price is good. »

Front desk service was excellent with the exception and of the evening receptionist on the 9 January. She requires training on customer relations and communication. After I paid she brushed me aside and took care of another customer. I had to interrupt and ask her for the keys to the room. She said your room is on the 8th floor. I told her I know but you never gave me the key cards to enter. Food is not that great. We asked for a virgin piña colada and the waiter said they only serve with liquor at the price of 700ks so we said ok. Just make it and remove the liquor. The next evening we asked for the beverage menu and saw the menu did have virgin piña colada at 450 Ks. So be careful when ordering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margarita, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team and the relevant heads of departments. This feedback will serve as a learning and training tool to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Nene A. Couples - 11/01/2019 AccorHotels certified review
« It was very comfortable. »

It was very comfortable, the staff were very professional and warm. The breakfast was great too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nene, Thank you for choosing ibis Styles Westlands we had an amazing time with you. We hope to see you soon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

D.c Families - 11/01/2019 AccorHotels certified review
« Five star accomodation at budget prices. »

Rooms were clean and neat with all essentials catered for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devaish, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. it was a pleasure hosting your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Anonymous Couples - 10/01/2019 AccorHotels certified review
« DISAPPOINTING »

Very poor breakfast menu and quality of food. You can do much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitesh, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. It is disappointing to read that the experience did not match your expectations. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know what exactly was wrong with the breakfast, this feedback will help us improve. With more than 20 options to choose from, we are surprised the selection was unsatisfactory. We appreciate your sharing your feedback and it is our hope that you will give us the opportunity to serve you again in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Solo travel - 10/01/2019 TripAdvisor review
« regardless to the odds »

The driver Patrick is not the right person to deal with. After agreeing with his colleague about the price per time. He came asked for more charge. And lied to me about his name calling himself John. Asked him if I can pay with a visa he said only cash. I had get out of my way to find an ATM machine and being charge more of the ATM for using an international debit card. His lie costed me time and money. He also lied to me about his name. I had to discuss the story with colleague Wendy and his manager Antony who handled it in a professional manner( credit goes back to them ). Apart from that, All team was nice and professional and beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvsior member. I am very pleased you enjoyed your recent stay at ibis Styles Westlands, thank you for sharing the issue you experienced with our drivers. I have escalated you kind feedback to the ownership team, we work with a reputable local outsourced travel company for all our guests transportation needs. The driver in question will not be working with our customers and guests in the future. I am sorry you experienced and issue and am pleased our ground team were able to resolve before your departure.

Albert Families - 09/01/2019 AccorHotels certified review
« Comfortably met our needs »

It was good, with good customer experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you and your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Anonymous Couples - 07/01/2019 AccorHotels certified review
« Great, fantastic »

Great room, comfortable and clean. Good spread for breakfast, very hospitable staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pratima, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Sudipta Families - 07/01/2019 AccorHotels certified review
« Awesome »

Extremely satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sudipta, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you and your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Toke Couples - 07/01/2019 AccorHotels certified review
« Good stay »

It was a great stay with Ibis Styles. The hotel is well placed in Westlands and the rooms have everything needed for a short stay in Nairobi. Keep coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toke, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Rose M. S. M. Solo - 05/01/2019 AccorHotels certified review
« Miss »

My stay was short but excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Leago Couples - 05/01/2019 AccorHotels certified review
« Satisfactory, worthy stay! »

The hotel is great. Modern, clean, with awesome help. Everyone from the gate security to reception is amazing. The rooms are cozy, a little small but well thought out. They were perfect as they were only needed for sleep. Breakfast is limited but offers all the necessary basics, which is really all you need and it's tasty. Disappointed in their coffee, very weak as if diluted. The fruit juices are thick and taste freshly squeezed, thumbs up! Personally did not enjoy the dinner. Tried 8 meals on the menu, 4 starters and 4 mains and only the beef carpaccio was amazing. Everything else was below par, couldn't stomach it. I would definitely recommend this place, it is truly worth it. Great price and you will leave highly satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leago, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Anonymous Solo - 05/01/2019 AccorHotels certified review
« Average »

The hotel was fine - clean and tidy. But limited services, when I called reception for help with this or that, they didn't have it. Also, the breakfast made me sick for several days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bakambamba, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am interested to know if you filed a report with the restaurant team on the unsatisfactory breakfast, if you have the time, please write us back for a proper follow up on the same. It is form feedback like this we grow and improve on the quality of our services. We appreciate your sharing your feedback, and it is our hope you will give us the opportunity to serve you again in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Andrew Families - 04/01/2019 AccorHotels certified review
« Awesome »

The staff was terrific, the breakfast was delicious, the place well secured and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you and your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Iq Couples - 04/01/2019 AccorHotels certified review
« Ok »

Room ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Issah, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

Mr M. A. K. Friends - 03/01/2019 AccorHotels certified review
« Mr Mobeen Ahmad K. »

The services provided by ibis hotel were outstanding.The serenity and cleanliness of rooms made it a perfect stay. It would be not good on my part if i do not mention about the complimentary breakfast. The taste, smell and presentation was perfect. I had one of the best experience of staying at your hotel. Excellent services and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mobeen, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It was a pleasure hosting you! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our team would be delighted if you have the time, please take a minute to feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Sincerely, Cynthia Wangechi Guest Relations Team ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

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