ibis Styles Nairobi Westlands Hotel 3 stars

TripAdvisor rating 4.0/5 478 reviews
ibis Styles Nairobi Westlands
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+ 19 Services
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Certified and international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you and help when in need

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Check-in from 10h00

Check out up to 10h00

  • MATATU :   Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodations

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with one single bed and one double bed

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Trendy room with one double bed

  • Max. number of persons: 2
  • Area: From 15

Trendy room with two single beds

  • Max. number of persons: 2
  • Area: From 19

Trendy room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 21

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: 2
  • Area: From 17

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Photo non contractuelle / Strictly non binding

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,807 reviews

tripadvisor

TripAdvisor Rating 4.0/5

478 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Disco noise and disorganized front desk

Customer review rating 4.2/5

Roberta S. Friends - 04/10/2019 AccorHotels review

If guests are on the 10th floor they will have extreme noise from disco followed by chairs and tables scratching to clean disco! Quiet time isn’t until around 3am! Front desk has only one staff member who is overwhelmed. Upon arrival after 25 hours flying my room was not booked and paid for as expected! Long hassle.

Super clean

Customer review rating 4.2/5

Mohammed Solo - 04/10/2019 AccorHotels review

Everything was accessible easily with area map for the inside and out side the hotel was amazing. Thanks.

Dear Mohammed, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. We are pleased to learn that you had an excellent stay with us and that all you need was easily accessible. We look forward to another opportunity to welcome you again. Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

it was enjoyable

Customer review rating 4.2/5

Omar Solo - 04/10/2019 AccorHotels review

my stay was nice

Dear Omar B., Asante B. for finding time to write back to us regarding your recent stay with Ibis Styles Nairobi Westlands. We are pleased that you had an overall enjoyable experience with us. It is always a pleasure hosting you. Looking forward to another opportunity to welcome you. Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Nice basic rooms

Customer review rating 4.2/5

Anonymous Business - 03/10/2019 AccorHotels review

Could do with Closet space, if longer stay then 1 day, living out of the suitcase when staying longer

Your reception, tidy rooms and breakfast with diverse food ingredients are commendable.

Customer review rating 4.2/5

Liberatus K. M. Business - 02/10/2019 AccorHotels review

My stay was pleasant and I would recommend my peers and friends to use the facility. The only shortfall is the tiny washroom.

Dear Dr. M., We are very glad you enjoyed your stay wit us. At ibis Styles Nairobi Westlands we pride ourselves in offering nothing but the best. Thank you for the detailed feedback as we look forward you welcoming you again soon, with your peers as indicated in your comments. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Excellent Hotel for short stays.

Customer review rating 4.2/5

Nagaraj T. Friends - 02/10/2019 AccorHotels review

Excellent hotel for short stays, rooms are decent not spacious though since it is a budget hotel. Washrooms are too small that you can’t even move inside comfortably.

Dear Nagaraj Thank for taking time to review your recent stay with ibis Styles Nairobi Westlands. It is always a pleasure to read such positive comments. We are glad to learn that you entirely enjoyed your stay despite of our shortcomings. This kind of comments pump in new energies to keep doing better in service delivery. I will share your kind comments with the rest of the team and hope that they get motivated. We look forward to another opportunity to welcome you. Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Lovely ambient

Customer review rating 4.2/5

Usman S. S. Solo - 02/10/2019 AccorHotels review

It was an awesome experience and friendly members of staff!!!

Staff make one feel at home

Customer review rating 4.2/5

Patricia W. Business - 01/10/2019 AccorHotels review

Safe, friendly and welcoming atmosphere created by everyone.

I was very comfortable and enjoyed my stay at Ibis

Customer review rating 4.2/5

Pritpal S. P. Couples - 01/10/2019 AccorHotels review

Found the place just right for me and my wife to spend the night. The location is amazing, everything round the corner from it. Really enjoyed the roof top bar and music aswell.

Great experience, great food!

Customer review rating 4.2/5

Julia Business - 01/10/2019 AccorHotels review

The experience was great. I appreciated the fact that the hotel gave me a new room following a complaint that there was too much noise upstairs due to construction. It took some time but they were reactive and had great customer service. The food at the restaurant was so so good!

Satisfied

Customer review rating 4.2/5

Esther M. Business - 01/10/2019 AccorHotels review

great time

Disappointing

Customer review rating 4.2/5

A. C. T. Business - 30/09/2019 AccorHotels review

The room was ridiculously small, the breafast bacon/sausages cold each morning, no converter plug available in the hotel and directions to the shop were wrong. There was also building going on and drilling in a nearby room up to 6.0pm every evening. Good: Very clean room; friendly staff but not well trained.

Very hospitable staff in all departments.

Customer review rating 4.2/5

R P. Friends - 29/09/2019 AccorHotels review

Enjoyed the stay.Lovely breakfast and the service.

Dear Rajnikant, We very much appreciate the feedback regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback as this encourages the team to keep up with exemplary performance as we continue improving the quality of our services Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Basic.

Customer review rating 4.2/5

Anonymous Business - 29/09/2019 AccorHotels review

On the day I arrived, I noticed on my room door that Vincent was the one who cleaned the room - there was hair on the bathroom walls - so he clearly didn’t clean it well. The following day I wanted to hide my padlock key somewhere and voila! Opened the kettle - it had left over tea or coffee - so it clearly wasn’t cleaned. Overall, I think for a basic hotel cleaners are lazy.

Dear Oluwafisayo, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Executive Housekeeper is in receipt of your feedback and is taking the appropriate measures to address this to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Perfect

Customer review rating 4.2/5

Dorinah Business - 29/09/2019 AccorHotels review

Very Ok.

Dear Dorina, Thank you for the feedback following your experience at our hotel- ibis Styles Nairobi Westlands. I am glad your experience was pleasant as you have indicated and that our team of rock-stars showed yo a god time. I am very apologetic as well following your comment on noise that interfered with your sleep, whis was a minor daytime project to improve the efficiency or resources and amenities offered on our Meeting space floor to enhance the quality of our services. Following your comment, rest assured this is a learning point for us as we'll ensure to communicate more effectively to avoid such inconveniences. Otherwise, we are sincerely grateful for your comments and we hope to welcome you again sometime soon for another pleasant experience. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Inconveniencing

Customer review rating 4.2/5

Anonymous Business - 29/09/2019 AccorHotels review

I understand Ibis Styles westlands is a budget hotel. But 2 things made my stay super inconvenient: 1. The receptionist during my check out was discourteous because I asked her to separate the drinks my guest had at the rooftop bar from the dinner. 2. There was no body lotion which is a basic expectation from any hotel, budget or not. You don’t expect short stay business travelers to bring in the tubes of lotion. That’s one extra weight every business traveler wants to avoid.

Dear Cletus , Thank you for the constructive feedback following your stay at ibis Styles Nairobi Westlands. I am sorry the experience did not meet your expectations, neither did it meet our standards. The team leader is in receipt of your feedback and we will use it in training our teams to improve the quality of our services. Thank you again for taking the time to let us know about your experience, we hope for another opportunity to welcome you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Confused staff

Customer review rating 4.2/5

Ysl Business - 28/09/2019 AccorHotels review

Was offered late check out as a member at the check in - following morning checked this with other staff just in case and it was confirmed. At the check out I was told to pay for it as my membership was entry level. Explained to the staff that it was offered and confirmed by other staff again. Was still told that I should have not been - made me feel that I was trying not to pay for the late check out but was offered at the check-in. Left with feeling very unpleasant and insulted as if I was avoiding paying for the late check out due to staff's lack of knowledge.

Dear Yeonsil, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that the experience did not meet expectations, especially the fact that you were offered a members benefit only for it to be revoked the next day; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the relevant department head is in receipt of your comments and the appropriate measures to address the problem to prevent future occurrence. Kindly allow me to offer a complementary first night on your next visit with us with the hope that you will get to see the improvements made We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good

Customer review rating 4.2/5

Protest M. Business - 27/09/2019 AccorHotels review

Good generally. I like your services

Dear Protas, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. I will share your comments with our team, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good Place

Customer review rating 4.2/5

Javed A. Business - 27/09/2019 AccorHotels review

It was a wonderful experience staying for the Nth time at IBIS!!!

Dear Javed, WOW! Thank you for the continuous patronage and we hope to stay your preferred hotel to stay in when in Nairobi. At ibis Styles Nairobi Westlands, we strive to keep us the standard as your comfort is our ultimate purpose. Thank you for taking the time to share your experience, and we hope your next visit will be pleasant as usual. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Value for money and location

Customer review rating 4.2/5

Julian M. Business - 27/09/2019 AccorHotels review

I had a wonderful stay. The only issue is my key could not open whenever I got back. Was explained to that I had put it near my phone.

Dear Julian, Than you for the positive response following your experience with us. At ibis Styles Nairobi Westlands, we strive to offer nothing but the best of services. The teams will be pleased to read this as well as is motivation to keep up with excellent performance for the satisfaction of all our guests. We look forward to welcoming you again soon. Karibu! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
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