Hotel - ibis Styles Nairobi Westlands
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Nairobi Westlands Hotel

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4.0/5 234 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 10h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JOMO KENYATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange

Leisure and activities

  • Pool  (Nearby)
  • Fitness centre  (Nearby)
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

  • 280 rooms
  • 280 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating Based on 243 reviews

Our guest reviews for ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 234 reviews
AccorHotels certified review
Dr S. Families - 14/04/2018
« reception desk was worst »

we as a family had booked 3 rooms and we were given three different places inspite hotel was empty . the booking was with break fast but inspite requests they refused toggle even bread toast to elderly telling its not ready and we had to leave empty stomach , pathetic management

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr Santhrupt, Thank you for taking the time to tell me about your recent poor experiences following your stay on Friday 06th April, at ibis Styles Westlands. I am sorry that your experience did not meet your expectations. Please allow me to express my most sincerest of apologies. I strive with my team to provide a superior service experience for every customer your extremely detailed and constructive feedback will act as leanings on how we must further improve. Your review will go into our training programme as we learn and share all feedback with our teams. Please rest assured that I will be taking immediate and appropriate actions and will put measures in place to address the problems you shared to prevent any future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future, and at the same time you will see the improvements that will have been made. I truly appreciate your feedback and am sorry for the experience you encountered with your family. When you are next travelling to Nairobi, please get in touch with me directly so I can offer you a preferential discounted stay. Kind regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
O.d. Business - 13/04/2018
« Functional but not exciting »

Very friendly staff who are super helpful. The facilities are clean and functional. There is not much atmosphere to the hotel and I had a hard time finding a lounging chill place to work from. The room was super tiny and also didn't have a table/desk to work from. There is no gym in the hotel nor does the hotel provide recommendations of nearby gyms to use. The hotel does not provide a brochure summary of their services which you can read from your room (basic info like when the bar closes, check-out time, etc). Worst even, the hotel signed me up unknowingly and without my permission to their spammy newsletters!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dushime, I very much appreciate receiving your kind feedback on our rock-star teams friendliness, I am extremely sorry for the issues you experienced and will arrange for your email to be unsubscribed immediately from our mailing list. It is always a pleasure to receive positive and constructive feedback as this assists in our teams continued motivation and improvement for our future guest experiences. I am pleased to inform you we are in the process of adding new images and virtual tours of ibis Styles Nairobi to make our facilities and offering clearer for our future guests stay. We will improve ibis TV and thank you for the useful notes we have overlooked on what guests are looking for. We listen to all our guests feedback and work desks for every room have been procured, with expected delivery in the coming weeks. Many thanks for reviewing your stay experience we are all hoping to welcome you back in the near future and hope you will enjoy the new features coming soon. Asante sana Stuart Kind regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Julia C. W. K. Business - 13/04/2018
« Basic but It could get better »

Had a major disappointment with the meals specifically the dinners, the meats were not fresh. There also was a water issue that was later resolved after several hours. I did not trust myself to have meals on that day due to the lack of water.....was wondering how the kitchen coped with that issue.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia I very much appreciate receiving your constructive and kind feedback regarding your recent stay at ibis Styles Westlands, and am extremely sorry for the issues you experienced. Your experience is not the service we expect to provide our guests. We resolved the water issue as soon as we could and I hope you received my letter, offering you a 50% discount on your next stay for the inconvenience you were subjected to. The lack of water in our guest bedrooms was due to a failure in our booster pump set, water on the ground floor and more importantly our kitchens was not effected in anyway. I can assure you we follow strict food hygiene policy's under HACCP regulations as our guest safety is of prime importance to me and my team members. I will share your feedback personally with my team's in order that we can improve on the areas you have highlighted as needing further love and attention to our future guests. It is always a pleasure to receive positive and constructive feedback as this assists in our teams continued motivation and improvement for our future guest experiences. Many thanks for reviewing your stay experience we are all hoping to welcome you back in the near future. Asante sana Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Anonymous Business - 13/04/2018
« It was cool and lovely. »

Very fine and comfortable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hakimu I very much appreciate receiving your kind feedback regarding your recent stay at ibis Styles Westlands. I am extremely sorry for the issues you experienced. I will share your feedback personally with my team's in order that we can improve on the areas you have highlighted as needing further love and attention to our future guests. It is always a pleasure to receive positive and constructive feedback as this assists in our teams continued motivation and improvement for our future guest experiences. Many thanks for reviewing your stay experience we are all hoping to welcome you back in the near future. Asante sana Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Dorsey L. F. Business - 12/04/2018
« Great Stay, the Staff is outstanding and made me feel right at Home »

I could not have asked for a better experience! Everyone that works there was always happy and helpful. I felt safe, secure and right at home. The restaurant staff was very helpful and quick with ordes. The managers were very nice and were always around if something was needed. This is a hotel that I will stay in when I come back ! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorsey My team and I very much appreciate receiving your kind comments and terrific five star quality feedback regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive feedback as this assists in our teams continued motivation. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Denis O. Business - 11/04/2018
« Amazing experience. I cant wait to return. »

Amazing experience. I cant wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., We also cant wait to host you again. We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback as it serves as motivation to keep offering exemplary services. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

AccorHotels certified review
Anonymous Solo - 10/04/2018
« Lack of beverages in rooms. »

Requested for a glass of Hot Water and was asked to pay Kes100/-. I was taken aback with this. Really disatisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stafford Thank you for taking the time to tell me about your recent stay experience, please also allow me to express my most sincerest apologies. At Ibis Styles, we strive to provide a superior service experience to every customer; therefore your feedback is very important to me and is shared always with my teams. Your below feedback deeply touched me and I met earlier today with me director of food and beverage, we have now removed this charge that I to was surprised and shocked to hear about. I constantly learn with my team and we grow from customer feedback, I would like to reiterate how deeply sorry I am that you did not receive the usual superior service experience I know my team can deliver. It is my hope that you will give ibis Styles another opportunity so both my team and I can better serve you in the near future. Thank you so much for assisting in our service growth Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Juliet Business - 09/04/2018

The hotel is awesome but you tend favor the whites...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliet, My team and I very much appreciate receiving your constructive feedback and review regarding your recent stay at ibis Styles Westlands. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive constructive feedback as this assists in our teams continued motivation and improvement in guest services. Many thanks, I will use this to grow and become stronger as a team as we look to welcome all guests in the same manner, hoping you will see the future changes on your next visit. Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Felix Business - 09/04/2018
« Excellent »

Was awesome great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix My team and I very much appreciate receiving your kind comments and terrific five star quality feedback regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive feedback as this assists in our teams continued motivation. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Hillary Couples - 09/04/2018
« Would be greatly appreciated by a business traveler, not holidaymakers »

Good... The breakfast was amazing. You cannot miss out on this if you're staying here. Rooms were really clean. Beds were extremely comfortable. Showers with really hot water and nice pressure. A good variety of eating options and places to have drinks. Though do have some extra cash available for either. What could be better... Rooms are not homely. I'd describe them as perfectly suited for a business traveler on the go. The Wi-fi was free but not as fast as expected. Before checkout, one of the staff just came into the room without waiting for me to open the door for her. Quite unexpected and rude. There was an OK selection of TV channels in the room, but expect the occasional picture blur and no HD options available. For some reason, you can't connect your HDMI device to the TV as the ports are unreachable. The smart card is required to access most facilities in the room. No one explained this to me at the reception, so it was a bit awkward to find the lights and TV not working. Then I had my ahaaaa moment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hillary My team and I very much appreciate receiving your kind comments and terrific review regarding your recent stay at ibis Styles Westlands. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive and constructive feedback as this assists in our teams continued motivation and improvement in guest services. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using the attached link. http://bit.ly/ibisStyles_TripAdvisor Many thanks for reviewing your stay experience and hoping to welcome you back in the near future. Asante sana Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Wilfred O. Business - 09/04/2018
« Excellent services »

Friendly staff all the way from the reception. Issues are solved almost immediately. Want to single out an employee by the name Pauline at the reception who seems to always wear an infectious smile. Always jovial in her service and goes out of her way to explain other services offered at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilfred My team and I very much appreciate receiving your kind comments and terrific five star quality feedback regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with Pauline and my team of rock stars. It is always a pleasure to receive positive feedback as this assists in our teams continued motivation. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Priscilla J. Families - 08/04/2018
« Great »

Front desk is great and I loved the fact that I was upgraded! That was a very pleasant surprise. Food at the restaurant could be better (breakfast is fine) and therefore in future I shall be eating out. Cleaning of the showers could be better. Twice now I have found strands of hair that are certainly not mine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Priscilla My team and I very much appreciate receiving your kind comments and review regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive constructive feedback from our guests as this assists in our teams continued motivation and growth. Without feedback we cannot improve and i am sorry for the shortcoming in our dinner menu and housekeeping services, and will work with my managers to improve our offerings. We hope as a team to be able to welcome you back in the future and that you will see our improvements on offer to our loyal guests. Thank you again. Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Anonymous Friends - 08/04/2018

Outstanding experiece very convenient to getting around and there is no words to describe the staff, they were amazing and so helpful. Some of the staff by name were Jacinda,Pauline,Carolyn,Beryl,Michelle and everyone that worked. I would stay at this location again it was very clean and very secure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lori My team and I very much appreciate receiving your kind comments and terrific five star quality feedback regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive feedback as this assists in our teams continued motivation. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
John Business - 07/04/2018
« Nairobi stop over »

Staff and facilities are good. However I am not to sure that I like the setup or arrangement of the way one has to go to the restaurant. It does not feel comfortable I don't like having to walk through the bar to get to the restaurant. Also not so cozy for the people in the bar... Makes it feel a little like a bar in an airport or train station... But overall experience was good and staff are very professional. A major complaint. Why is it if we book with booking.com or other such website, our loyalty card does not get credited?? This is the only thing that would make me reconsider if I would stay again or jot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at with us We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. The main bars are located at our rooftop, the walk though to the restaurant is a coffee shop which is also a beverage station for the restaurant. It is also helpful to hear about our loyalty program and we'd appreciate to understand the specific challenge you encountered with the same for us to streamline on our end. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

AccorHotels certified review
Jessie Solo - 07/04/2018
« I had a short and sweet stay »

Nice set up, neat rooms and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie My team and I very much appreciate receiving your kind comments and terrific review regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive feedback as this assists in our teams continued motivation. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
John N. M. Business - 07/04/2018
« Good »

Good reception and good meals. Conference facilities can be organized

Our hotel has responded to the review
Our hotel has responded to the review

Dear John My team and I very much appreciate receiving your kind comments and terrific review regarding your recent stay at ibis Styles Westlands, many thanks. I will share your feedback personally with my team of rock stars. It is always a pleasure to receive positive and constructive feedback as this assists in our teams continued motivation and improvement in guest services. I would be extremely grateful if you could please take a minute and feedback to our future guests through TripAdvisor using the attached link. http://bit.ly/ibisStyles_TripAdvisor Warm regards Stuart Stuart Clay General Manager ibis Styles Nairobi Westlands Rhapta Road Telephone: +254 (0)20… Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands

AccorHotels certified review
Karuga Business - 07/04/2018
« Fair »

It was good. Kindly be strict on your policies to customers. Smoking shouldn't be allowed within the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel, We very much appreciate your comments regarding your stay at our hotel. Thank you for bringing the non smoking issue to our attention, we will action to the best of our capabilities. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

AccorHotels certified review
Charles O. Solo - 06/04/2018
« Marvelous »

Your staff were very friendly. The room was clean the restaurant was perfect same as roof top.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, We are glad you enjoyed your stay at our hotel. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

AccorHotels certified review
Kuljinder B. Families - 06/04/2018
« Mr Kuljinder B. »

Excellent service. Looked after. Clean rooms Safe and secure. Welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuljinder, We very much appreciate your comments regarding your stay at our hotel. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

AccorHotels certified review
Joseph Business - 06/04/2018
« Dr »

Satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. The team and I are very grateful to have received your review, if you have the time please take a minute to feedback to our future guests through Tripadvisor using attached link. http://bit.ly/ibisStyles_TripAdvisor We hope to see you again very soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20…

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