ibis Styles Nairobi Westlands Hotel 3 stars

TripAdvisor rating 4.0/5 427 reviews
ibis Styles Nairobi Westlands
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Certified and international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you and help when in need

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTA
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)
  • Massage (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Tel: +254205147500

Fax: (+)205147500

Contact email

Check-in from 10h00

Check out up to 10h00

  • MATATU :   Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodations

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with one single bed and one double bed

  • Max. number of persons: ‌3
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Trendy room with one double bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with two single beds

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with one double bed and one single bed

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Photo non contractuelle / Strictly non binding

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185 m²

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,523 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

427 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

clean rooms and great security!

Customer review rating 4.2/5

Mbaruk H. Business - 15/07/2019 AccorHotels certified review

please keep toothbrush and toothpaste in it.

Dear Mbaruk M., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & also take your feedback on improving our room service & amenities very positively. We promise to keep on improving & reviewing our room service offing to meet you, our esteemed partners’ expectations. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Great stay. Didn't like the all you can eat ribs

Customer review rating 4.2/5

Anonymous Business - 15/07/2019 AccorHotels certified review

Great stay. But didn't like the all you can eat ribs. The next serving only arrives after an hour. This isn't all you can eat.

Dear David K., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & also take your feedback on improving our “all you can eat ribs” offer very positively. We promise to keep on improving & reviewing our offing’s & menus so that they to meet you, our esteemed partners’ expectations. We also apologies for the time taken to get your order & will continue to retrain our team members so that they can provide the rock star service that we know they can deliver. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Mr.

Customer review rating 4.2/5

Edwin Business - 15/07/2019 AccorHotels certified review

Cool. I regret it was brief.

Dear Edwin R., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money accommodation. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Good service, pleasant room, overall an excellent stay

Customer review rating 4.2/5

Antoine Business - 15/07/2019 AccorHotels certified review

No complaint, excellent service with a smile, it can take a long time to and from the airport but not the hotel's fault! Food was good, the Tiramisu was not.... as no coffee, made with speculos or something similar and too much cream. Good wifi connection and various areas where one can work. The room was clean and in good order. Overall excellent value for money. Admin should review payment issues to avoid confusion as my booking was showing prepaid when I made it, balance to pay zero, so when I was asked to pay again at the hotel in Nairobi, I was not happy, the receptionist explained the reason why and I paid but one could avoid all this by clearly stating at time of booking that payment will only be made at the hotel. Otherwise perfect stay.

Dear Antoine P., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & also take your feedback on improving our food & beverage offer very positively. We promise to keep on improving & reviewing our offing’s & menus so that they meet you, our esteemed partners’ expectations. We also apologies for the mess up in your tiramisu & promise to continue retraining our team members so that they can provide the rock star service that we know they can deliver. I have also taken note of the confusion & frustration in your booking payment & promise to take it up with our extranet partners with a view of improving information provided to our guests upon booking confirmation. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Professional

Customer review rating 4.2/5

Pierluigi B. Business - 14/07/2019 AccorHotels certified review

very nice stay, people very professional, by the way i was in room 821 and i forgot my lap top charger , will be back very soon ( i alreadyadya vised by calling the reception ) hope can find it.

Dear Pier Luigi b., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money accommodation. We promise to keep on improving & offering variety to you our esteemed partner. On your laptop charger, I can assure you that it has been recovered & in safe keeping within the hotel. Please ask for it anytime you are back in the hotel. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Secure, safe, clean and ambient environment, with delicious meals.

Customer review rating 4.2/5

Willy B. Solo - 13/07/2019 AccorHotels certified review

It has always been a pleasure; but you should also consider a bouquet in your Tv channels that is inclusive of CNN.

Dear Willy B., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & also take your feedback on considering additional TV channel bouquets to include CNN very positively. We promise to keep on improving & reviewing our own internal processes so that they meet you, our esteemed partners’ expectations. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Ibis

Customer review rating 4.2/5

Anonymous Couples - 13/07/2019 AccorHotels certified review

Good

Dear Issah Q., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we provide them with value for money accommodation. We also take note of your feedback on the helpfulness of our staff & I promise we will continue retraining the to offer the rock star service that we know they can deliver. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Good

Customer review rating 4.2/5

Mike Couples - 13/07/2019 AccorHotels certified review

Customer Service good,fine food.Allocated room not the best

Dear Michael N., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & also take your feedback on improving our check in & check out efficiency, the helpfulness & professionalism of our staff very positively. We promise to keep on improving & reviewing our own internal processes so that they meet you, our esteemed partners’ expectations. We will also continue retaining our team members to offer the rock star service that we know they can deliver. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Nice rooms with good amenities

Customer review rating 4.2/5

Patrick Solo - 13/07/2019 AccorHotels certified review

The services were okey.I enjoyed the meals so much. However,I didn't expect not to find a swimming pool

Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we provide them with value for money accommodation. I have also taken note of your feedback on closure time for our Utamu Restaurant & request that next time you are staying with us & experience a problem with your stay to ask to speak with a senior manager on duty who will offer alternatives & make sure that your stay is not interrupted. We will also review our internal processes to ensure that vital booking information is availed to our guests before or at check in. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Great

Customer review rating 4.2/5

Michael D. M. Business - 12/07/2019 AccorHotels certified review

Great room design. Felt like boarding a cruise ship.

Dear Michael M., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money accommodation. We are also happy that you enjoyed our rooms & that you felt home away from home. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Excellent early morning service.

Customer review rating 4.2/5

Anonymous Families - 12/07/2019 AccorHotels certified review

Excellent

Dear Susan Y., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money accommodation. We are also happy that you enjoyed our early morning breakfast offing & service & we promise to keep on improving & offering variety to you our esteemed partner. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Deye

TripAdvisor rating 4.0/5

Yeekor L Couples - 12/07/2019 TripAdvisor review

Will definitely come back. We had great time, the breakfast was great, and would recommend ibis to anyone traveling to Nairobi. A very thank you to Shamsi, Pauline, Gladwell, & the team at the Rooftop restauran, you made our stay memorable.👍👍

Dear Yeekor I am so pleased that our front desk team of stars provided you with a such a warm and memorable welcome and stay, we will be sure as a senior team to recognise there great efforts. Our team are looking forward to making you feel welcome at ibis Styles Westlands again in the very near future asante sana for the kind recommendations to our future travellers.

good hotel, poor staff

Customer review rating 4.2/5

H. Business - 11/07/2019 AccorHotels certified review

The rooms are OK, the room service is Ok, the breakfast could be improved specifically for European guests it is rather thin, no cold cuts etc. Poorest is the reception staff and the security as well as the hotel taxi driver - reception did not find a packet that was left for me - security did not know the hotel has a taxi on stand by, taxi driver did not find my destination but after being on the phone for a good 30 minutes.

Dear Stefan H., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. I sincerely apologize for the lapse in service during your stay seeing that your package was misplaced & our contracted taxi services driver took time to find your destination. I want to assure you that this does not represent the level of service that we promise all our guests & we have picked it up for follow up & correction. We will also retrain our front office & security team members on guest packages accountability & recording to avoid such a scenario happening & so that they can continue to provide the level of service that we know they can deliver. On the issue of lack cold cuts in our breakfast offing, I will engage our F&B director & our head chef so that we can find a solution that incorporates all our global guests. Kindly bear with us on the oversight & accept our sincere apology. Allow me to kindly request that next time you are staying with us & you have a problem with your stay to ask to speak to a senior duty manager on duty who is authorized to fully resolve guest’s stay issues. We look forward to welcoming you back again so that you can see the efforts we are making to ensure we provide value for money accommodation for our guests. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Amazing

Customer review rating 4.2/5

Wajiha A. Business - 10/07/2019 AccorHotels certified review

The staff at reception (I think her name was Ms. Pauline) was excellent in host dealing and quick service. Room, breakfast and cleaning was also up to the level. I enjoyed my stay

Dear Wajiha a., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money accommodation. I have also taken note of your mention of one of our front office’s guest service agents, Pauline & I can assure you we will applaud her on your behalf. We are also happy that you enjoyed our cleanliness, & our breakfast offing. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Disappointed

Customer review rating 4.2/5

Bob Business - 09/07/2019 AccorHotels certified review

Music played all night.

Dear Brian A., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. I sincerely apologize that you were checked in to a room that you could hear music all night long. I can assure you that our bar is sound proofed & the level of music playing from it should not be heard in the rooms. Allow me to kindly request that next time you are staying with us to ask to be allocated a room in our lower floors, away from the main road & adjacent club & in case you have any problem with your stay to ask to speak to a senior duty manager on duty who is authorized to fully resolve guest’s stay issues. We look forward to welcoming you back again so that you can see the efforts we are making to ensure we provide value for money accommodation for our guests. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Amazing

Customer review rating 4.2/5

Oliviajepkorir Friends - 08/07/2019 AccorHotels certified review

Everything was really good

Dear OLIVIA J., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we give them value for money. I have also taken your feedback on provision of a gown, warm shoes & a shower cap & would request that during your next stay with us you kindly consider upgrading to our suite (subject to availability) or one of our trendy rooms that will have these additions. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.
Customer review rating 4.2/5

Anonymous Business - 08/07/2019 AccorHotels certified review

very convenient place to stay with good services. However, waiting times at the reception can get very long without any of the attendants calling for support to speed up the process

Dear Christine K., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed most of your stay & we have taken your feedback on the waiting time at the reception positively & will continue to retrain our team members to always provide the rock star service that we know they can deliver. We will also retrain them to be asking for senior manager’s assistance during peak times to avoid guests delay at check in. I have also noted that you are not a member of our loyalty program, Le club Accorhotels. Should you require more details about the benefits that would accrue to you from signing to it, kindly get in touch with me or with the hotel so that we can guide you with the same. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Excellent Hotel

Customer review rating 4.2/5

Mr. &. M. D. Couples - 07/07/2019 AccorHotels certified review

Great location, excellent service, and comfortable rooms!

Dear Shawnika C D., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us. This represents our promise to exceed our guest’s expectations even as we provide them with value for money accommodation. I have also taken your feedback on lack of general knowledge of our product & offing’s from some of our team members & I assure you we will continue to retrain them as suggested. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Not really good

Customer review rating 4.2/5

Anonymous Business - 06/07/2019 AccorHotels certified review

Disturbances from noise in next room... door inbtwn the adjuscent room

Dear John S., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed most of your stay with us & I sincerely apologize that there were some noise in the adjacent room. I have also taken note of your feedback on attention to details during check in & check out times & I want to assure you that we will continue to retrain our team members to continue offering the rock star service that we know they can deliver. I have also highlighted your profile & next time you are staying with us please ask our front office/reservations agents to allocate you a room without an interconnecting door or upgrade you to one of our trendy rooms We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.

Very pleasant

Customer review rating 4.2/5

Anonymous Business - 06/07/2019 AccorHotels certified review

Clean rooms Friendly and helpful staff Food can be improved with also more variety

Dear Alvina S., Thank you very much for your feedback on your stay at Ibis Styles Nairobi, Westlands. We are glad that you enjoyed your stay with us & that you found our team members to be friendly & helpful & also that you found our rooms to be clean. This represents our promise to exceed our guest’s expectations even as we provide them with value for money accommodation. I have also taken note of your feedback on the quality of our food offing & I want to assure you that we will aspire to keep improving. May I also suggest that next time you are staying with us to ask to speak to our F&B Director or our Head Chef who will offer additional information on some of our menus & you can as well give them a one on one feedback on what you feel we can improve on. We look forward to welcoming you back at Ibis Styles Nairobi. If you have the time please take a minute to feedback to our future guests through TripAdvisor using this link. http://bit.ly/ibisStyles_TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Follow us on Facebook for our latest offers: https://www.facebook.com/ibisStylesNairobiWestlands Telephone: +254 (0)20… Sincerely, Kennedy Kariuki Deputy General Manager.
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