Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,261 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,261 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Awesome stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great location, helpful staff and comfortable room

Dear Stephen, Thanks for taking the time to review your visit to our hotel. It is wonderful to hear that our location proved to be ideally situated for your needs, and that our dedicated team members were able to make a positive impact on your stay. We strive to provide comfortable rooms and are glad this contributed to your enjoyable experience at Novotel Melbourne South Wharf. We have taken note of your observations regarding the dust around lamps and toilet holder. Your feedback is valuable to us and we will ensure our housekeeping team is attentive to every detail to uphold our high standards of cleanliness. Rest assured, our team is committed to providing a clean and welcoming environment for all our guests. Once again, thank you for your kind words about our helpful staff and the comfortable room you enjoyed. It's heartening to see that these aspects of your visit stood out and contributed to an awesome stay. The entire team looks forward to welcoming you back. Kindest regards, Novotel Melbourne South Wharf Team

very good location

Customer review rating 3.5/5

Martin M. Business - Confirmed reviews ALL

good room, greeat staff, top location

Dear Martin, Thank you for taking the time to review your stay. We are delighted to hear that our location and the dedication of our staff stood out as positives during your stay. We regret to hear about your dining experience. Our restaurant aims to provide a comfortable environment and quality food, though it seems we fell short during your visit. We are sorry for any inconvenience caused by the temperature of our food and beverages. Rest assured, we take your comments seriously and will look into improving the layout and flow of our breakfast buffet to enhance the guest experience. Additionally, we apologize if our efforts to recognize you as a valued ALL member did not meet your expectations; we strive to make every member feel acknowledged and will review our procedures in this regard. It's gratifying to know that the welcome drink met your expectations, and we hope that it added a pleasant touch to your stay with us. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Pleasant

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Reception provided early check in, and stay was comfortable and pleasant. No fuss, simple and straightforward. Great for business travel.

Dear Weam Haw, Thank you for reviewing your recent experience. We are thrilled to learn that your stay was comfortable and pleasant, and that our efforts to provide friendly service in a clean environment were well-received. It is particularly gratifying to hear that you found Novotel Melbourne South Wharf suitable for your business travel needs. We regret to hear that the internet speed did not meet your expectations. Please rest assured, we are constantly looking to improve our services and your feedback is instrumental in this process. Your commendations on our sustainability initiatives are much appreciated, as we strive to maintain environmentally responsible practices. As a valued member of the ALL – Accor Live Limitless loyalty program, we are also pleased to hear that you would recommend our loyalty programme to others. Thank you for choosing Novotel Melbourne South Wharf, and for taking the time to recommend us. We take pride in our hotel and the services we offer, and we look forward to welcoming you back in the near future. We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

Amazing Stay

Customer review rating 5.0/5

Bec L. H. Business - Confirmed reviews ALL

We had a wonderful stay at the hotel, George the concierge was definitely a highlight - A wonderful gentleman who is fabulous at his job. Room was well appointed & walking distance to everything Melbourne has to offer.

Dear Rebecca, Thank you for such a great review. It is heartening to hear that you hold our ALL – Accor Live Limitless loyalty programme in high regard, particularly as it reflects our commitment to delivering exceptional service to our valued members like yourself. Your commendation of the cleanliness of our facilities is greatly appreciated, as we strive to maintain the highest standards of hygiene and comfort for our guests. Furthermore, we are thrilled that our efforts in sustainable development have resonated with you, indicating our dedication to environmental stewardship. We're particularly proud of George, our concierge, who exemplifies the spirit of hospitality that we cherish at Novotel Melbourne South Wharf. His dedication is mirrored by our entire team's efforts to ensure a memorable and enjoyable stay for our guests. The room's convenient attributes and our prime location within walking distance to Melbourne's myriad attractions are designed to enhance the experiences of our guests, and we are delighted that they contributed positively to your stay with us. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

there was no water no mil no tea or coffee in room. In toilet there was just 1 hand towel and no bath towels.

Customer review rating 1.0/5

Shagun Couples - Confirmed reviews ALL

there was no water no mil no tea or coffee in room. In toilet there was just 1 hand towel and no bath towels. i please need refund. my stay was not good at all. very bad experience.

Dear Shagun, Thank you for taking the time to review your visit. We are sorry for the inconvenience caused. We have passed on the feedback to the relevant department. Kindest regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,155 reviews 9.2/10 Location
  • 2,869 reviews 8.3/10 Room
  • 2,546 reviews 8.6/10 Service
  • 32 reviews 7.4/10 WiFi
  • 1,127 reviews 8.6/10 Cleanliness
  • 635 reviews 6.4/10 Breakfast
  • 472 reviews 5.6/10 Value
  • 443 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.