Hotel - Novotel Melbourne South Wharf
Novotel Hotel Novotel Hotel

Novotel Melbourne South Wharf Hotel

4.5/5 145 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether travelling for business or leisure, Novotel Melbourne South Wharf provides sophisticated yet comfortable guest rooms removed from the hustle and bustle of city life. From the hotel's elevated position with floor-to-ceiling windows, each roomoffers striking views from the city to the bay. Rooms at this stunning Melbourne hotel feature a Novotel Live 'N Dream signature bed, LED Smart TV with media hub, a minibar, work desk and Complimentary Wireless Internet access.

  • 347 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 9 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 AccorHotels Rating 3,341 reviews

Our guest reviews for Novotel Melbourne South Wharf

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating 145 reviews
Tony K. Business - 12/11/2018 AccorHotels certified review
« Good food, great location, everything is at your doorstep »

Great stay. Room was excellent. Great having taxi stand directly outside.

Allan W. Business - 12/11/2018 AccorHotels certified review
« enjoyable »

nice clean rooms, friendly approachable staff and amazing gym

Anonymous Couples - 12/11/2018 AccorHotels certified review
« Very good »

Nice clean hotel.

Karen R. Business - 12/11/2018 AccorHotels certified review
« Great experience with friendly staff »

From the moment I arrived I felt like a valued customer. George on Concierge was excellent as were the 2 lovely ladies who checked me in and out. Room was neat, clean and tidy and the bed was comfortable. My pillow request was met and I felt safe and secure in the room.

Liz F. Couples - 12/11/2018 AccorHotels certified review
« Wonderful »

From the staff to the facilities and location, all wonderful. The best thing was the most comfortable bed and pillows. Looking forward to returning to Melbourne and staying with you

Garrett Business - 12/11/2018 AccorHotels certified review
« Fantastic again, and I will be back again. »

The team were great, everything as expected. Big shout out to the bar and restaurant crew Jai and Blaire

Chris A. Couples - 12/11/2018 AccorHotels certified review
« Satisfied »

The new feel of the hotel was a great experience. Checkin was easy and pleasant. The access to the car park a little painful as there is no direct access or valet service. Catching a cab was easy at the front of the hotel as is it’s proximity to the CBD and shopping. The AC was noisy and hard to control (adjust temperature and fan speed). Breakfast was average and the breakfast options not clearly noted on entry. Check out was easy and pleasant. The online communication and in room AV was great. Overall a pleasant experience and will recommend your hotel to others.

Bill Friends - 12/11/2018 AccorHotels certified review
« Excellent »

Excellent

Emmanuel Couples - 12/11/2018 AccorHotels certified review
« Excellent »

We had a great sleep during our stay

Jen C. Families - 12/11/2018 AccorHotels certified review
« Nice hotel, great location »

Enjoyable, confortable and clean

Tim Business - 12/11/2018 AccorHotels certified review
« Great Stay for Conference »

Very professional and helpful staff, excellent services, nothing more we could require for a convention / expo

Laura Couples - 11/11/2018 AccorHotels certified review
« Mrs »

Was pleasantly surprised by the room. We got a free upgrade which was awesome. The decor was lovely and was reasonably priced for a Saturday night :)

Zak Couples - 11/11/2018 AccorHotels certified review
« Great hotel »

It was a beautiful room and a great location

Anonymous Business - 11/11/2018 AccorHotels certified review
« stay »

staying for the flemington racing weekend.

Anonymous Families - 11/11/2018 AccorHotels certified review
« Staff were great »

Great views, clean rooms, delightful bathroom

Anonymous Business - 11/11/2018 AccorHotels certified review
« Great stay »

My stay was great. The staff were friendly and professional and the facilities and rooms are all good.

Lauren M. Couples - 11/11/2018 AccorHotels certified review

It was lovely

Dr G. M. Business - 11/11/2018 AccorHotels certified review
« Dr George M. »

I and my Anaesthetist travel to Melbourne every month, this was my second time at Novotel South Wharf. I cannot fault the politeness of the staff, they are very courteous but I am not sure if I would choose the Novotel again unless some shortcomings were rectified, and I voiced these disappointments on checkout, but these I assume never reach you. They were: 1. The valet parking is a joke! And overly expensive for the poor standard of service. Every time I pull up outside the hotel, there is no one to come out to the car with a trolley and take your bags or offer to park the car. There were two staff members inside chatting, and even after a long wait nobody bothered to come out, I had to go in and ask for them to take my bags and then park the car. I have never had to do this at any other hotel in Melbourne, Australia or the world! Very poor service. 2. From the room, it was frustrating to get anybody to answer the phone - it just rang and rang until I gave up. And this was the same for Reception, Concierge and Operator, and so I was forced to eventually hang up each extension after a long time because simply nobody was answering. What if a guest had a medical emergency and nobody was answering the phone? Whether this is due to a staff shortage, or other reason, I don't know, but it is something management needs to address and rectify. This is NOT an isolated instance. We had the same issues at our first stay. 3. The hotel should also give some consideration to providing robes for guests. I had to ask. Another disappointment. I hope to hear back from you. Dr George M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr M., Thank you for taking the time to tell us about your experience at the Novotel Melbourne South Wharf. I am very sorry that on both of your first two experiences the service from the concierge and front office teams did not meet your expectations; please allow me to express my sincerest apologies. You are 100% correct that the team should be on the road ready to assist you with bags and assist with parking your call. We should also be answering the phones within three rings. I have raised these concerns with the Rooms Division Manager in order for her to address them immediately and prevent future occurrences. I am sincerely sorry for the impact that these incidences had on the comfort of your stay. We do strive to provide a superior service experience for all of our guests and therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to the hotel in the near future. Sincerely, Glen Erickson General Manager Novotel Melbourne South Wharf

Anonymous Families - 11/11/2018 AccorHotels certified review

The team at the Novotel were outstanding, every single team member went out of their way to greet us and ensure we were being looked after. The customer service was exceptional.

Avedis Couples - 11/11/2018 AccorHotels certified review
« Fulfilling »

From toking to the stay everyone were accomodating quite well. With having organised a surprise because it was a friends birthday they fulfilled my needs and my friend was really well surprised. Really nice hotel too from decor to staff greeting and acknowledging their guests. THANKYOU!

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