Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,241 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,241 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

my room is cleaned daily, feel safe and secured , all staffs are friendly and say hallo when they meet you .

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I feel at ease after.daily activities when I come back to hotel to rest. thank you

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that the cleanliness of our hotel met your expectations and contributed to a pleasant experience. It is also reassuring to know that you felt safe and secure during your stay, as our guests' well-being is always a top priority for us. The friendliness of our staff is something we take great pride in, and we are thrilled to receive your commendation in this area. We believe that a warm welcome and a friendly smile can make all the difference. Lastly, knowing that you found comfort and ease in your room after your daily activities is particularly gratifying for us. Our aim is to provide a restful haven for our guests, and your feedback affirms that we are achieving this goal. Thank you once again for choosing Novotel Melbourne South Wharf, and for your valued feedback. We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

Well located poor customer service

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is located in a great spot close to shopping, restaurants and within walking distance to the heart of Melbourne. However, the customer service at the hotel is lacking in all areas.

Dear Guest, Thank you for taking the time to review your visit. It is heartening to hear your appreciation for our hotel's prime location, which offers convenience and connection to Melbourne's various attractions. We are equally pleased that our commitment to cleanliness and sustainable development initiatives met your expectations, reflecting our dedication to providing a comfortable and environmentally considerate experience. However, we regret to hear that our room service and restaurant service did not live up to the high standards we strive for. Our team works diligently to ensure timely and accurate service, and we are truly sorry if this was not your experience. We are also disappointed to learn that the customer service you received was not reflective of the friendly and helpful spirit we pride ourselves on. We always aim to deliver a seamless and enjoyable experience for our guests, and it seems we fell short in this instance. We are encouraged by your positive rating of our loyalty programme and hope that the benefits and rewards offered continue to add value to your stays with us. Your feedback is instrumental in our efforts to improve and we are grateful for your candidness on these matters. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Novotel Melbourne South Wharf Team

Dissapointing Novotel Experience

Customer review rating 1.5/5

Pablo Z. Couples - Confirmed reviews ALL

Breakfast is a busy time, however its not ok for team members to be rude. We took advantage of the "eggs your way" and ordered two serves of fried eggs. What was served was undercooked and clearly the eggs had not set. We brought this to the attention of the waiter, the response was "what did you say? A few minuets later, the same waiter returned and slammed the plate o destroyed fried eggs in front of me. Day was was not better, the cooked selection of buffet breakfast was cold and tasteless. It's disappointing that both restaurant experiences were poor. The barista was amazing, friendly and made an excellent coffe for us both. Feedback on the room, not sure how old the couch is, however, it was filthy dirty with hair and who knows what else on it.

Dear Pablo, Thank you for taking the time to review your stay. It is heartening to hear that the ease of booking through our app met your expectations and that your status as a Platinum member of our loyalty programme adds value to your experience. However, we regret to hear that the waiting time upon your arrival was longer than anticipated. We strive to provide a swift and seamless check-in process, and it seems we fell short on this occasion. Regarding the discomfort caused by the smell in the room, we take such matters seriously, though our stringent cleanliness protocols are designed to ensure a fresh and welcoming environment for all our guests. It is also disappointing to learn of your experience during breakfast and at our restaurant, as our culinary team takes pride in providing high-quality meals and service. We regret that our offerings did not meet your expectations, and we will certainly take your feedback into account. Additionally, the concerns raised about the accuracy of your invoice are being addressed to ensure transparency and correctness in all our guest transactions. On a positive note, we are delighted to know that our barista provided you with excellent service and a friendly encounter, which we hope brought some comfort to your experience. It is also encouraging to hear that our commitment to sustainable development initiatives is noticed, as we continually work towards environmental stewardship. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

Generally good

Customer review rating 3.5/5

E D. B. Friends - Confirmed reviews ALL

Room and check in was good. Good location. Good room service. But restaurant short of staff and took time to get a drink which was then poured from a lemon lime and bitters bottle rather than being made . Then had to ask if our order could be taken and then one meal a time came out slowly. Again had to ask if we could order a coffee. Food was well made though and tasty and hot. Breakfast food next morning though was almost cold. Not enjoyable.

Dear Dal, Thank you for taking the time to review your stay. We are pleased to hear that you found the check-in and check-out process to be smooth and efficient, and that you were satisfied with our room service and our hotel's convenient location. However, we regret to hear that the service at our restaurant did not meet your expectations. We strive to maintain a high standard of customer service, and it is disappointing to learn that we fell short in this area. Additionally, your comments concerning the breakfast have been noted, and we are looking into ensuring that our buffet maintains the desired temperature for an enjoyable meal experience. It is heartening to know that the quality of the food served during dinner was to your liking, and we will be sure to pass on your compliments to our culinary team. Your enjoyment of our dishes is of utmost importance to us. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Nice but a little overpriced

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Room was lovely and clean. Remote control for the tv didnt work and the air conditioning/heating air flow couldnt be changed more than just a temperature. The door signs could have some explanation if the hotel is trying something different than please clean / do not disturb! Overall a great location for that area, lovely amenities but not as good value for money as adjacent hotel

Dear Guest, Thank you for reviewing your recent experience. We are pleased to hear that you found our rooms to be clean and well-presented, as we pride ourselves on maintaining impeccable standards of cleanliness. However, we regret to hear about the issues you faced with the TV remote and the air conditioning system. Please rest assured that we have a dedicated maintenance team to address such matters promptly, and we are sorry if this caused any inconvenience during your stay. We appreciate your suggestions regarding more personalized air conditioning settings and will take them into consideration for future improvements. As for the express checkout, we aim to make the departure process as smooth as possible for our guests and will review our communication to ensure clarity on this service. Despite these concerns, we are glad you enjoyed the prime location of our hotel and the amenities provided. We continually strive to offer a memorable experience and great value, and your feedback is instrumental in helping us achieve that goal. We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
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  • 2,532 reviews 8.6/10 Service
  • 32 reviews 7.4/10 WiFi
  • 1,123 reviews 8.7/10 Cleanliness
  • 638 reviews 6.4/10 Breakfast
  • 470 reviews 5.5/10 Value
  • 443 reviews 9.1/10 Vibe

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