Hotel - Novotel Melbourne South Wharf
Novotel Hotel Novotel Hotel

Novotel Melbourne South Wharf Hotel

4.5/5 209 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether travelling for business or leisure, Novotel Melbourne South Wharf provides sophisticated yet comfortable guest rooms removed from the hustle and bustle of city life. From the hotel's elevated position with floor-to-ceiling windows, each roomoffers striking views from the city to the bay. Rooms at this stunning Melbourne hotel feature a Novotel Live 'N Dream signature bed, LED Smart TV with media hub, a minibar, work desk and Complimentary Wireless Internet access.

  • 347 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 9 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 AccorHotels Rating 5,075 reviews

Our guest reviews for Novotel Melbourne South Wharf

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating 209 reviews
Mark H. Couples - 13/03/2019 AccorHotels certified review
« Disappointing sleepless night. »

As per my wife’s email (which we have had no response to) I am extremely disappointed that we spent $500 on a hotel room that was so poor you could not even sleep in. After all of Crown (Metropol, Prominade and Towers) was booked out on the same night (except a $810 presidential suite that comes with canapés and drinks in crown towers) we chose to stay at the Novotel. I regret not spending the additional $310 to have a better experience at a hotel where we have had nothing but great times attending in the past. Please see below the email that was sent after our stay. I am happy to be contacted to send a video of the whistling noise that makes the room not even be used for its intended pourpose- SLEEPING! ****************************** Hi Simon, I’m sending this email on behalf of my husband Mark H. and I. Our recent booking & stay at Novotel South Wharf was booked under his name. We stayed for 1-night recently on Tuesday 5th March 2019. We were checked into Room 1716 I believe. We were travelling for my birthday. This was also our first night away from our 7-month old baby boy. And a long awaited night-off from our 3-year old also! I just wanted to bring to your attention that sadly we had a couple of problems with the room and with our stay. Firstly (and as I’m sure will be noted on our file), as soon we are arrived in the room and were looking around – I slipped on some water that had pooled on the tiles in the Bathroom. Upon investigation we noted that the access-hatch in the roof was leaking/dripping water – and this had pooled on the tile floor. Causing me to slip and fall against the bathroom wall. I was not hurt (although my ego perhaps a little bruised!). A little embarrassing! We bought this to the attention of a staff member on the front desk. A man from Maintenance was sent up and rectified the problem swiftly. This was all sorted and the leaking ceiling was no longer a problem. What WAS a problem however was the zero sleep we experienced due to a constant whistling noise in the room. From approx. 11pm when we went to Bed – the constant whistling noise in the bedroom kept both my Husband and I awake for the majority of the night. We suspect there is some kind of gap around the window or space where air is getting in-out. Creating some kind of suction/air-flow issue that is producing the noise. It was unbelievable loud at several times during the night. And we were unable to get a wink of sleep. We recorded the noise on our phone – should you wish/need me to send this through to you. I’m more than happy to. I just wanted to bring this to your attention as when checking-out on the Wednesday morning, the lady on the Front desk at the time did not seem overly concerned. Her response was “well you’ve already paid in-full so there’s nothing I can do”. We weren’t reassured that she was going to pass on the information to your Maintenance team or anything along those lines to rectify the issue for future guests. Just disappointing to spend what was a long-awaited night-off from parent-life and a celebration for my birthday… wide awake annoyed by noise. We had anticipated a great nights rest and some R&R… but it was sadly the opposite. We wouldn’t want any future guests in this room to have the same experience. Warmest regards, Courtney The Log Cabin Ranch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., Thank you for taking the time to tell us about your experience at the Novotel Melbourne South Wharf. I am very sorry that on this occasion your experience did not quite meet your expectations; please allow me to express my sincerest apologies. We do strive to provide a superior service experience for all of our guests and therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the identified problems and prevent future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to the hotel in the near future. Sincerely, Glen Erickson General Manager Novotel Melbourne South Wharf

Graham H. Couples - 13/03/2019 AccorHotels certified review
« Great - lovely accommodation and great location- staff great too. I don’t give 10/10!! »

Loved it and it is something I’ll do again

Tat Couples - 13/03/2019 AccorHotels certified review
« great stay »

Liked everything about the room, bed was great. Shower was great. Liked the toiletries. Minor issue - one wineglass missing from the drawer, was brought up by housekeeping after a phone call, took a long time.

Jennifer T. Friends - 13/03/2019 AccorHotels certified review
« Great location and great hotel »

We enjoyed our stay at your hotel, the check was excellent, paperwork was prepared and we were granted a late checkout. The breakfast on Sunday was very disappointing, the dining room was extremely busy and there were not enough food or enough staff rostered - the staff that worked managed themselves very well and in a very professional manner. The breakfast on Monday was much more enjoyable with less people and again the staff were very professional and efficient. We really enjoyed our stay at your hotel and will definitely return hopefully with a better experience at breakfast.

Liam T. Couples - 13/03/2019 AccorHotels certified review
« Fantastic »

Fantastic. Great restaurants close by and great room service coffee

Gary Couples - 13/03/2019 AccorHotels certified review
« Nice hotel & friendly staff. »

Very good hotel and all staff were helpfull & friendly. Great location with easy parking and a short walk to Crown entertainment centre. My only criticism was the room alarm clock rang early the next morning and it was hard to stop when you're unfamiliar with its settings. Please ask staff to check the alarm clocks.

Kerryn S. Families - 13/03/2019 AccorHotels certified review
« Excellent! »

We arrived early on Sunday as we had just disembarked from our cruise, the staff were fantastic, they arranged for us to get into our room early, checked to make sure we were happy and had everything we needed. Each staff member we met was extremely helpful and very very nice, the room was excellent, with comfortable beds and bedding and an excellent shower, we had everything we needed, when we left early Monday morning the staff were also extremely helpful and polite.

Mark Couples - 13/03/2019 AccorHotels certified review
« Love this hotel »

Very convenient, nice place to get away. Hotel staff are friendly. Rooms are clean.

Justin A. T. D. Families - 13/03/2019 AccorHotels certified review
« Great fun »

Fun

Russell C. Couples - 13/03/2019 AccorHotels certified review
« very good »

really nice and friendly

Bernadette Families - 13/03/2019 AccorHotels certified review

My stay was amazing from start to finish. Hotel was fabulous, so cozy & clean. Will definitely be back to stay again !!!

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Overcharged on Departure. Clean and Quiet Room. Average Breakfast »

I booked a package online, but for some reason was charged more than $100 extra on departure. I was not given a chance to review bill on check-out, so only discovered this by chance when I checked later. I called and it was admitted as a mistake and rectified, but this was enough to see me not come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff, Thank you for taking the time to tell us about your experience at the Novotel Melbourne South Wharf. I am sorry that you were overcharged for breakfast; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Akenese Lopesi Rooms Division Manager

D. Couples - 13/03/2019 AccorHotels certified review
« Comfortable stay »

easy to reach, very comfortable, ideal location

Tony P. Couples - 13/03/2019 AccorHotels certified review
« Extended short stay »

The staff were exceptionally helpful, the room very comfortable - although the air conditioner noise made sleeping somewhat difficult.

Carol S. Couples - 13/03/2019 AccorHotels certified review
« Lovely hotel, convenient location near Crown Casino, restaurants and DFO. Easy walk to CBD. »

We really enjoyed our stay, the room was very attractive, amenities great. The bed was super comfortable and we had a free bottle of water waiting for us. We could change our pillow if we wish, they had a pillow menu. Breakfast was great!

Jamin Friends - 13/03/2019 AccorHotels certified review
« Comfortable stay »

The room was modern, decent size, we’ll equ and comfortable

Paul G. Couples - 13/03/2019 AccorHotels certified review
« Excellent »

My experience at the Novotel Melbourne South Wharf has always been delightful and very welcoming. There is such a warm feeling feeling when checking into the Novotel, it is always spotless and the staff are always accommodating. No matter which level or which room I’ve stayed in, I have never been disappointed. I find the rooms are always clean with a beautiful essence and the views are breathtaking. The room service has always been quite quick no matter what your needs are. Overall, it’s definitely a 4.9 out 5 stars for me. The only issue I have is the parking arrangements. If you’re coming and going frequently in the one particular day, it could become very costly. Other than that, I’m very happy.

Tom Couples - 13/03/2019 AccorHotels certified review
« Good mid-price hotel »

It was fine. Staff was friendly and helpful. Housekeeping was so-so, but we didn't make it easy for them.

Kelly Couples - 13/03/2019 AccorHotels certified review
« Melbourne experience »

What a lovely, friendly greeting! An upgrade. City views. Room ammenities. Location. All terrific.

Phil Couples - 13/03/2019 AccorHotels certified review
« Very impressed, great service will be back for another stay. »

No complaints at all. The staff were excellent in our very short stay. When ever I asked a question or checked in/out the staff were friendly and attentive and couldnt be more helpful. The rooms were stylish, modern and very new (should be expected for a new hotel). I was expecting a modern hotel, but it actually exceeded my expectations.

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