Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,191 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,191 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Do not care

Customer review rating 1.0/5

Andrea M. Business - Confirmed reviews ALL

I waited 50 minutes for the concierge. Even though the managers spoke to me, guaranteeing the concierge would be with me shortly. I had mould in the bathroom and NO towels. The worst thing was the pubic hairs in the bath. No one cares about me concerns. We spend $29,000 on accommodation each year AND they didn't care. Disappointed ☹️

Great location in waterfront,Close to desired attraction and shopping

Customer review rating 4.5/5

Bruce M. Couples - Confirmed reviews ALL

Friendly and helpful staff from reception to catering. Clean comfortable and modern rooms with amazing views

Dear Bruce, Thank you for taking the time to review your stay. It is heartening to know that our prime location, conveniently close to popular attractions and shopping, significantly enhanced your stay with us. Additionally, our team takes great pride in offering warm, helpful service and will be thrilled to know their efforts have been so positively acknowledged. We are equally pleased that the cleanliness and modernity of our rooms, along with the stunning views, contributed to a wonderful stay for you. It is also rewarding to see our commitment to sustainable practices recognized, as we strive to make a positive impact on the environment. Your intention to rebook with us in the future is the highest compliment we can receive, and we eagerly await the opportunity to serve you again. Rest assured, we remain dedicated to providing exceptional experiences for all our guests. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Day room

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I booked 2 rooms til 10pm checked in at 2:00 pm and advised of an additional $30 per room because it went past 3pm phoned the booking and not advised of this on the phone.

Dear Shaun, Thank you for taking the time to share your feedback. We are pleased to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you found our hotel to maintain a high standard of cleanliness. Your satisfaction in these areas is incredibly important to us. However, we regret any confusion regarding the additional charge for the day room beyond 3pm. Our Day Use booking starts from 9am to 3pm. We strive to ensure that all policies are communicated effectively and regret if this was not clearly conveyed at the time of your booking. We are also disheartened to hear that your check-in experience did not meet your expectations. Our goal is to provide a welcoming and accommodating environment from the moment our guests arrive. While we stand by the professionalism of our team, we take your perception seriously and are saddened by your sentiment of being dismissed. We recognize the importance of every interaction and the impact it has on our guests' experiences. Please rest assured, we are committed to providing exemplary service and care for all our guests. Your feedback is invaluable as it enables us to continually improve and refine our guest services. We hope we can welcome you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Good conference hotel and breakfast package

Customer review rating 4.5/5

Adam Business - Confirmed reviews ALL

Loved the location for my conference and the breakfast buffet was more than I expected. Not sure what the regular rates are but the conference rate was worth the value.

Dear Adam, Thank you for taking the time to review your stay. We are delighted to hear that you enjoyed your conference experience and appreciated the breakfast buffet, as we strive to offer a satisfying start to the day for our guests. While we regret to hear about the absence of an HDMI cable and the difficulty with the safe in your room, please rest assured that we aim to provide all necessary amenities and will look into ensuring these features are functioning and available for our guests. We also apologize for the dust you encountered and will reinforce our rigorous cleaning standards to prevent such occurrences. Your kind mention of the staff member who checked you in is greatly appreciated; it's our goal to deliver memorable service. Furthermore, we are proud to have members like you in our ALL – Accor Live Limitless loyalty programme, and it’s encouraging to know that you would recommend it to others. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Beautiful stay, room, location

Customer review rating 5.0/5

David M. Families - Confirmed reviews ALL

Wonderful, relaxed, perfect spot!

Dear David, Thank you for such a great review. It's truly rewarding to know that your experience with us was beautiful, and that our room offerings and prime location contributed to a wonderful and relaxed stay. We're proud that our efforts in cleanliness met your expectations and appreciate your recognition of our friendly team. While we note your neutral stance on our sustainable development initiatives and additional services, we are continuously striving to enhance all aspects of our guest experience. We cherish your membership in the ALL – Accor Live Limitless loyalty programme, and it pleases us greatly that it adds value to your stays. Novotel Melbourne South Wharf remains committed to delivering exceptional service and memorable experiences, and it's affirming to hear such positive remarks from our valued guests. Rest assured, your commendations and insights serve as an encouragement for us all. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
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  • 32 reviews 7.4/10 WiFi
  • 1,123 reviews 8.7/10 Cleanliness
  • 638 reviews 6.4/10 Breakfast
  • 470 reviews 5.5/10 Value
  • 443 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.