Hotel - Rome Times Hotel

Rome Times Hotel

Selected by AccorHotels
4.5/5 1,438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 106.25 EUR Non member rate
From 106.25 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Breakfast
  • Fitness centre
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 81 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Rome Times Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,438 reviews
TripAdvisor review
Business - 27/10/2017
« Misrepresentation »

Upon arrival I was informed that we had received a Free room upgrade, only to learn we had been moved to the hotel annex, which was a smaller and less accessible room. After we realised we were moved to a lesser room I approached the front desk representative, who again indicated we had indeed received an upgrade. I then informed him we had paid for a deluxe room and not the annex property, but he stuck to his assertion we had received an upgrade. At this point I asked for the manager and was told he was unavailable; however I insisted he meet with me and after 5 minutes he appeard. I explained that we wanted the room we had paid for and not a smaller and less convenient room - he again indicated we had received an upgrade; however I showed him our written confirmation at which point he apologised and proceeded to inform me that it was an old hotel and all the rooms were different, he then offered a comparable room. This was a clear misrepresentation of a written agreement between guest and hotel; this has happened on a number of occasions, which has been captured on various hotel sites. I was extremely disappointed on being told I had received a Free upgrade when in fact the hotel was trying to sell our room for a premium to potential guests - not a good experience, given I am a loyal customer with the of the Accor Hotel Group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you to choose our "House" for your recent stay in Rome. Referring your feedback posted on this Website, let me just excuse myself and clarify some important points; You arrived at the Hotel on October the 08th having a reservation for a Superior Double room and being in the condition to give you a better room, my colleague at the Reception offered you an Executive Double room, which is a little bit bigger than the category Superior (the difference in terms of space between the Superior room and the Executive room is approx 6 sq. meters.) I remember I personally met you late in the afternoon (around 06.00/06.30pm) and you explained to me your dissatisfaction about the room have had on your arrival here at the Rome Times: Believe me that my first focus is to meet my guests expectation, so after checked our availability, I found another room (of the same category booked) and I personally showed you the new room. You accepted the second room offered telling to me that this new room was perfect for your wife and you. Let me also point out that our Hotel is all in one building but having a pharmacy shop in between, we have two entrances able to access to our rooms and there is no difference between the two parts of the Hotel. I sincerely tried to satisfy you and meet your expectation so I am deeply sorry to not have been able to made it. I hope to see you again one more time at the Rome Times Hotel in order to try to offer you the treatment you wish to have. Kindest Regards,

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