Hotel - Ibis Paris Gare de l'Est 10ème
Ibis Hotel Hotel Ibis Hotel Hotel

Ibis Paris Gare de l'Est 10ème Hotel

3.0/5 56 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • Free WIFI
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: The ibis room has everything you need to enjoy your stay

  • 44 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Web TV
    • Telephone
    • Free WIFI
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 836 reviews

Our guest reviews for Ibis Paris Gare de l'Est 10ème

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 56 reviews
Dominic L. Families - 02/11/2018 AccorHotels certified review
« Cleanliness is below my expectation »

1/ Lighting is not strong enough. 2/ I requested to fix the bad smell in the room in the morning, but staff didn't tell me the result when I return in the evening. I found out the problem was not fixed and eventually requested to change my room. 3/ the new room was not available till afternoon, therefore, the staff told me to pack all my stuff and put in the store room. (Actually it was put inside a room, not a store room.) When I came back to the hotel at night, staff didn't put my baggages into the new room, they just moved them to the store room. I then collected my baggages and found out one bag was missing. The staff refused to check the room which I have put my baggages in the first place. I was so disappointed that what services is provided by Ibis. Staff are not helpful to solve the problem. They only did what I insisted them to do it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOMINIC L., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Paul R. Solo - 30/10/2018 AccorHotels certified review
« OVERCHARGED »

Hotel OK - no complaints regarding accommodation. Room costs overcharged by 230 Euros (115 Euros per night) - based on my pre booking in October 2017.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL R., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10cme. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Mme W. Business - 28/10/2018 AccorHotels certified review
« Mrs Natasha W. »

There was some confusion about the booking I had originally booked online to stay at Ibis Gare de l'Est TGV and we had been put into the other hotel without this being clearly communicated. TGV had been recommended and was the hotel I had wanted It was a school trip, 9 pupils and 2 staff. Initally the 2 staff were put in a block far from the girls, but I was pleased this could be changed

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Kevin Solo - 18/10/2018 AccorHotels certified review
« Good place to stay in Paris »

Very good friendly staff, nice clean hotel, good breakfast and very quiet considering where the hotel is situated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN G., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10cme. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Manager

Jonathan Families - 14/10/2018 AccorHotels certified review
« Worst experience in Ibis hotel. »

Our stay in IBIS PARIS GARE DE L'EST 10ÈME didn't start well from the beginning. We arrived after 12 noon on 06/10 for check in but was told the room wasn't ready and needed to left all our luggage in hotel storage and return later for check in. Due to other pre-arranged activities we only return for check-in after 10pm and given a room on ground floor which had a window open to a small court o bigger than 12sqm . After we entered our room, we noticed air condition was not working and informed reception about it. He tried to fix it but was unsuccessful and informed us that he need to check with maintenance team next morning . We ended sleeping in stuffy room for a night as we can't even open the window as there isn't any window fence and one panel of the window can be open fully for someone to climb in. On top of that, there are people smoking in the court most of the time when we are in the room. Bear in mind, our room and the hotel is a 100% smoke free hotel. Next morning, I also noticed the hair dryer was also not working and requested for another room due to all issue we encountered with the room but were told hotel was fully booked and there isn't any other room. The reception also informed us that the air condition is not faulty but was turn off due to some EU regulation on air condition. The only solution we got were a fan and another hair dryer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU Manager

Joanna Families - 11/10/2018 AccorHotels certified review
« Four night stay »

Stayed here for 4 nights with my husband and daughter. Reception is nice and the staff are very welcoming at all times.Room was clean and maid came each day,made bed and fresh towels if needed. The neighborhood did not look too safe but fortunately we did not have any problems. There is a metro station and bus stops close to the hotel, very easy access to the center. Negatives: The room we got was not the one that was shown on the pictures. Very small elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNA F., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Manager

Tom M. Friends - 10/10/2018 AccorHotels certified review
« Very enjoyable stay »

We enjoyed a very pleasant stay. Lovely continental breakfast. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Manager

M. Families - 08/10/2018 AccorHotels certified review
« I would expect more even from Ibis hotel »

I did online check in, requesting 2 additional bath towels. They were not in the room. Room had molds in the bathroom as well as some "hair" and the doors at the bathroom were broken.. We were literally not able to close the door. There was available free mobile phone to be used, unfortunately in was not charged and there was no charger so it was totally useless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KECKES M., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU Directrice

Martin M. Friends - 07/10/2018 AccorHotels certified review
« Excellent location »

Excellent location,friendly stuffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear SICONG M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Directrice

Andy Solo - 02/10/2018 AccorHotels certified review
« Accomodation was Satisfactory »

The room was clean and as described, it was however up a back stair case and had an odd double door (fire regs?) configuration. Staff were pleasant and helpful Good value for money although I would rather have been charged in GBP because the euro charge added currency fees; being a large worldwide group you can probably mix and match currencies or at least be exchanging at the market rate as opposed to consumer rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDY M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your remark on the exchange rate, we understand your opinion and sympathize with your inconvenience suffered, unfortunately, it was impossible for us to do otherwise. The only possibility is to see that with your bank before your trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Manager

Robin H. Couples - 01/10/2018 AccorHotels certified review
« We booked well in advance of our visit, but when we arrived the receptionist seemed to have difficulty in finding us a room. »

Apart from some anxiety over the apparent problem of finding us a room (in the end we were allocated the room for disabled visitors), the rest suited our needs nicely. Good breakfast. Handy location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning your arrival, we will do our best to fix the issues experimented. Thank you for sharing your experience with us to ensure our improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Directrice

Anonymous Friends - 01/10/2018 AccorHotels certified review
« Very poor experience in hotel, broken toilet and poor layout. »

- Check in was very poor we were sent between two buildings several times to access the hotel and leave our bags. - No access to rooms till after 2pm. - The lift to upper floors was nothing short of a disgrace. - The toilet in the quad room did not work during stay, this was reported and supposedly fixed on multiple occasions. - Hair dryer in quad room also did not work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOCK E., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit in the amount of 750 courtoisy points will be issued to your Accor A-Club member card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Sanjay J. Business - 26/09/2018 AccorHotels certified review
« NOT VALUE FOR MONEY »

THE ROOM WAS LOCATED IN BACK WING WITH VERY DIFFICULT ACCESS. LIFT WAS VERY SMALL. IT COULD NOT EVEN ACCOMODATE ONE PERSON WITH LUGGAGE. MOST OF THE TIME LIFT WAS FILLED WITH ROOM TOWELS. ONE TIME WHEN TWO PEOPLE ENTERED, LIFT WENT DOWN DUE TO LOAD INSTEAD OF GOING UP. THE BATHROOM HAD A PECULIAR BAD SMELL. EVEN BATHROOM SUPPLIES WERE NOT REFILLED PROPERLY. BREAKFAST ROOM WAS STAFFED BY ONE PERSON WHICH WAS INADEQUATE TO HANDLE THE LOAD. OVER ALL WORST EXPERIENCE EVER IN A IBIS HOTEL. ONLY POSITIVE THING WAS COURTEOUS STAFF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANJAY J., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

S. Business - 22/09/2018 AccorHotels certified review

It was horrible experience from your staff, I forgot his name but he was from Tunisia. If you want to know in detail contact us but if you are in power to take action against him else don't waste time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHODHAN S., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. That's why we just send you an email to have more detail about your bad experience. My email adress is : ha… Feel free to contact me even by phone at +33 1 42 80 74 40 and ask for Anne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne Leader Digital & Business.

Robert T. Solo - 22/09/2018 AccorHotels certified review
« Another good nights stay in your hotel »

I had a very enjoyable overnight stay in the hotel. Very nice room and the usual selection for breakfast. The staff were very helpful and efficient. I can find no fault with this hotel, except the Handy device in the room had been left to run down and I could only charge it up a little, although I am still learning how to use it, as I don't use a smartphone and they are a mystery to me without an instruction manual, but that is only a small thing, and not very important.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT T., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème, and your loyalty to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will like to teach you to better use our new Handy Phone with great pleasure for your next trip in Paris. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Manager

William B Solo travel - 20/09/2018 TripAdvisor review
« Great location »

This hotel is located across from Gare de l'Est and in easy walking distance of the Gate de Nord. There are a number of Metro and RER lines, which will allow quick and easy movement around the city. There are numerous restaurants around the hotel.

Prashanth Couples - 11/09/2018 AccorHotels certified review
« Friendly Staff and Clean »

Overall, had decent experience. Staff are good and location is good in terms of access to public transport, cabs etc. Area is itself is bit rough, but your staff guided me on this. Front desk staff are good, special mention to Malika and Alfa who helped us with all queries and help asked. Cleaning staff is good, they did make an effort to keep the place clean and tidy. The guys who manage the breakfast place Elie and Arnaud are really friendly and helpful. I was there for about 11 days. Initially I didn't opt for breakfast, then they gave me an offer of reduced rate for breakfast. However, when I was checking out, they charged full price for the breakfast anyway. It was really disappointing. Also when I booked it was showing there is a safe in the room, when I arrived, didn't find any though, that's a slight disappointment as well. Other than that, it is value for money and recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PRASHANTHA G., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't forget there is actually a big game for the receptionnists. If you can also add a comment on Trip Advisor for them, they will help them and they will be very gratefull. Thank you for the by advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU Directrice

Michael G. Couples - 11/09/2018 AccorHotels certified review
« Very comfortable but small lift. »

Very comfortable bed and well appointed bathroom. Couldn't access wifi (Orange).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL G., We very much appreciate your comments regarding your stay at the ibis Paris Gare de L'Est 10ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Perminder S. Families - 28/08/2018 AccorHotels certified review
« Miss Perminder S. »

The staff on reception were lovely and very attentive to anything we needed - this was lovely, thank you! The housekeeping are very noisy in the corridors, in the morning. They talk very loud and often slam the doors of the rooms - when sleeping on the ground floor, this is incredibly annoying because we would often be woken up at 8/9am when we had gone to sleep at 1/2am and we had a busy day ahead! Additionally, some of the rooms are not to a high standard. The first room we were placed in, the AC did not work. In the second room, the curtain was coming off the hooks and there was mould on the walls. This side of the hotel does not represent the pictures you post online of your hotel. Additionally, you don't provide a kettle in your rooms. If I was aware of this beforehand, I would have brought my own as we like to drink a lot of tea in the UK and it was quiet annoying that we would have had to pay 2euros for tea each morning - so we didn't drink it all week. Thank you for letting us change our rooms when we weren't happy with the first one and for also letting us keep our luggage in the storage on the last day. We would use you again, however, these are just some 'pointers' for a better guest experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PERMINDER S., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Alen Solo - 28/08/2018 AccorHotels certified review
« Definitely not what I expected »

Elevator was inoperational. First night was spent in an accessible room due to ground floor location as I arrived close to midnight. Was asked to transfer to my original assigned room the next day on the 7th floor. Elevator was not even working! Climbed at whole 7 flights of stairs with my luggage. Was told the elevator will be fixed later that day - however not the case. Left the hotel carrying my luggage down 7 flights of stairs as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WEI PING L., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de L'Est 10ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

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