The Retreat Palm Dubai - MGallery by Sofitel 4 stars

TripAdvisor rating 4.5/5 913 reviews
The Retreat Palm Dubai - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTLPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai - MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE PO Box 118237

dubai
united arab emirates

Tel: +97145247777

Fax: (+971)4/3944785

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Our accommodations

CLASSIC ROOM, KING OR TWIN BED, WITH BALCONY, Free WIFI

  • Max. number of persons: 3
  • Area: From 35
  • Mini Bar

CLASSIC ROOM, King or Twin Zipper Bed, Sea View, With Balcony

  • Max. number of persons: 3
  • Area: From 35

CLUB ROOM, KING OR TWIN BED,WITH BALCONY,Lounge Access

  • Max. number of persons: 3
  • Area: From 35

CLUB ROOM, King or Twin Zipper bed, Palm View, With Balcony, Executive Floor Access

  • Max. number of persons: 3
  • Area: From 35

CLUB ROOM, King or Twin Zipper bed, Sea view, With Balcony, Executive Floor Access

  • Max. number of persons: 3
  • Area: From 35

ONE BEDROOM SUITE, King Size Bed, Palm View, Balcony

  • Max. number of persons: 4
  • Area: From 75

CLUB ONE BEDROOM SUITE, King Size Bed, Palm View, Balcony, Executive Floor Access

  • Max. number of persons: 4
  • Area: From 80

ROYAL SUITE, Top Floor, King Size Bed, Palm view, Terrace

  • Max. number of persons: 4
  • Area: From 99

CLASSIC ROOM, King or Twin Zipper Bed, Palm View, With Balcony

  • Max. number of persons: 3
  • Area: From 35

Our restaurants and bars

The Social Kitchen

Type of cuisine: Other cooking style

Set in a delightful location that offers beautiful views across the Arabian Gulf, The Social Kitchen serves a selection of the healthiest signature Levantine cuisine.

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Ripples Juice Bar

Photo non contractuelle / Strictly non binding

Ripples pool bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 8

  • Maximum capacity: 15 people

  • Maximum banquet capacity: 3 people

Find out more

Our guest reviews for
The Retreat Palm Dubai - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,406 reviews

tripadvisor

TripAdvisor Rating 4.5/5

913 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Business - 16/10/2019 AccorHotels review

It is a great hotel. However for a hotel that is concentrating on health, why are you not also focusing on the environment? Why don’t you recycle plastic bottles? Set a standard in the hotels in Dubai and enforce a recycle program from the restaurants, workshops, beach and in the rooms.

Excellent stay

Customer review rating 4.5/5

Javed B. Families - 15/10/2019 AccorHotels review

We had a wonderful 4 day stay with my family. We are warmly greeted by Ajmair on day 1 and then had great experiences in the restaurant particularly with Hamza and Dawod. Finally Asif Khan and his conceige team where excellent throughout. It’s your staff that made this stay so good. Thank you.

Nice hotel, but too much on side and not easy access

Customer review rating 4.5/5

Shubham Business - 15/10/2019 AccorHotels review

Nice Hotel Property. But its too much on the size and its not easy connected to the main area. So it takes much time to access it. But if go for holiday and not required to access the city too much, then its a quite nice choice.

Excellent stay again

Customer review rating 4.5/5

Fiona S. Solo - 15/10/2019 AccorHotels review

I've stayed at the Retreat twice now and the service was just as good the second time. The staff once again went out of their way to make me feel welcome, the Rayya and housekeeping teams were so thoughtful and kind giving me cakes on my birthday and the Vibe team, Soniya in particular, anticipated my every need without my having to ask. The hotel was as spotlessly clean this year as last and I'd certainly recommend it to anyone. I will visit again as soon as possible.

Mr Marko V.

Customer review rating 4.5/5

Marko V. Couples - 15/10/2019 AccorHotels review

too much construction, loud

Comfortable Stay

Customer review rating 4.5/5

Kshitiz K. Families - 15/10/2019 AccorHotels review

The Hotel is nicely located on the Crescent on The Palm. However we were allotted Rooms (3) which none of them were pool facing. One allotted room was sea facing but there was a building construction going on which obstructed pristine view. However we really enjoyed very warm hospitality from staffs right from the front -desk to concierge! Overall it’s a beautiful hotel with very comfortable rooms and amazing food!!

Nice Experience

Customer review rating 4.5/5

Sarama H. Couples - 14/10/2019 AccorHotels review

I was so happy with the complimentry room decoration and cake. I was surprised for the free room upgrade . It is a calm hotel with nice view, i will recomend it for special occasions like anniversaries.

Customer review rating 4.5/5

Nathan W. Couples - 14/10/2019 AccorHotels review

We enjoyed staying at this hotel. The breakfast was nice however a number of times our orders were forgotten by different waiters. We also stayed in the club room as was disappointed with the lounge. The staff were very good however no food was served until 3pm which I have never experienced in a club room before. At other hotels food is served through the day.

It was a lovely time well spent in this hotel. Not as gigantic as those nearby us but as a prestige location this is awesome with all the facilities it provides.

Customer review rating 4.5/5

Feonna Couples - 14/10/2019 AccorHotels review

Thank you for offering me the lounge access as a loyalty member of accorhotels. It was a lovely room with the bed size i requested. and even got a huge balcony looking to the beach every morning when we wokeup in dubai! We are thankful for the staff in Retreat Dubai. Too bad that we did not have the breakfast package tho!

Super stay, way beyond expectations

Customer review rating 4.5/5

Abdelrahman Families - 14/10/2019 AccorHotels review

From hospitable welcome, to the magnificent endless treatments, through the healthy delicious food options and breathtaking beach and pool; the entire resort is a must to vist few times a year at least.

Disappointing

Customer review rating 4.5/5

Cc Friends - 14/10/2019 AccorHotels review

Booked a staycation with friends and unfortunately the standard of the hotel was disappointing. No valet parking, when booked paid for an extra bed in the room, the bed wasn’t there had to request from reception, the extra bed was absolutely horrendous it was comfier to sleep on the floor, no cover sheet provided. Screws on the floor of the room and the tap in the sink leaked causing puddles in the bathroom.

good place

Customer review rating 4.5/5

Mohammad Families - 14/10/2019 AccorHotels review

very far from the city no supermarket is near

My experience is great.

Customer review rating 4.5/5

Tomislav Friends - 11/10/2019 AccorHotels review

This is hotel very good, fantastic location. I recommended this hotel to another guest. My experience is great.

unique experience

Customer review rating 4.5/5

Shatha Families - 10/10/2019 AccorHotels review

the stay was nice, quite, and relaxing .. the staff was very respectful, helpful, and cheerful.. i recommend all to try this different wellness experience and book with Retreat Hotel. only negative point was there is nothing to do in the evening in the hotel .. i mean there is no lounge, cafe or sheeha "probably against the hotel concept" but its just a idea for time pass.

Customer review rating 4.5/5

Dubai W. T. Solo - 09/10/2019 AccorHotels review

The suite was too warm; the AC was not working well. Once the AC. Was fixed, it does not have the auto setting working; it was pumping air non stope. The iron in the room was not working and was replaced well. The bathroom was too small for a Royal sweet and the walk-in shower was tight. The pods for the espresso were the worst pods I've used or tasted in my life. The hotel website stated the suite could sleep 6 people and there was only 1 king bed. The flooring of the Terrace was not well maintained. There many wood spikes. The terrace surrounding glass was dirty and could not enjoy the view. We had a sand at 2:30 am on Saturday and the jaczzui water was full of sand. The morning service did not clean the water. The club room espresso machine either it was not working or under cleaning. The Social kitchen Resturant food quality was below standard. The chicken barbecue was over cooked and used breast cut instead of thigh cut. The Meat taggen was too tough and it is supposed to melt in your mouth

Excellent customer service

Customer review rating 4.5/5

Let Couples - 07/10/2019 AccorHotels review

Perfect for relaxation with friendly staff

Amazing hotel and extremely friendly staff!

Customer review rating 4.5/5

Natalia B. Couples - 07/10/2019 AccorHotels review

Me and my husband stayed there 1 week in September. We absolutely loved it! Hotel is clean, beautiful, rooms specious and the pool area is great. Had a great view on the palm! The staff was super friendly, we met some amazing people including Dinesh, Veera, Hamza, Marpa, Oussama and Yassine. I've never experience such amazing service like in this hotel with those lovely people who are genuinely nice. The food was good but not great - this is one are that would need some improvements. Overall we loved our stay and would definitely come back in the future!

Relaxing

Customer review rating 4.5/5

Niki Business - 05/10/2019 AccorHotels review

Everything was wonderful but I was not aware no alcohol was served until I arrived and I thought the prices for the smoothies were a little ridiculous though delicious. Otherwise I really enjoyed my stay!

Enjoyable experience

Customer review rating 4.5/5

Tameka Solo - 04/10/2019 AccorHotels review

I loved the energy conserving rooms. The view was partially obscured. Everything was clean. Staff were friendly.

Satisfied guest

Customer review rating 4.5/5

Rose D. Families - 01/10/2019 AccorHotels review

We enjoyed our stay. Very helpful and accommodating staff. Very nice view, room and ambience with free 30 mins yoga. We also enjoyed the breakfast. Suggest that you put clock in the pool.

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