Hotel - The Retreat Palm Dubai - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Retreat Palm Dubai - MGallery by Sofitel

4.5/5 600 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 539.10 AED Non member rate
From 485.19 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • DUBAI INTL
  • Early check-in/Late check-out
    • EARLY CHECK-IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 251 rooms
  • 200 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 100 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,606 reviews

Our guest reviews for The Retreat Palm Dubai - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 600 reviews
Huifong N. Solo - 18/03/2019 AccorHotels certified review
« An Unforgettable Hospitality »

The stay was wonderful with exceptional hospitality from the staff. Mr. Abishek at Front Desk was very welcoming, and Mr. Abdellilah from the restaurant was very kind and helpful too. Housekeeping was exceptional. Beautiful scenery, great facilities, a truly calming retreat. I will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Huifong N., Greetings from The Retreat Palm Dubai MGallery by Sofitel and thank you for sharing a wonderful review for your recent stay with us. It has been a constant endeavour of the team to maintain highest levels of service and to ensure that our guests are well looked after. Thank you for your wonderful compliments about our associates, Abishek and Abdellilah. They were glad to know that you appreciated their service. We look forward to welcoming you back to our hotel very soon. Yours sincerely, Samir Arora General Manager

Ahmad Families - 18/03/2019 AccorHotels certified review
« Very polite staff and very clean rooms »

The stay was very pleasent, staff is very helpful and polite. The only issue that currently exists, is the noise due to two construction sites on both sides of the Hotel. Furthermore, negative was the noise from the adjacent room, we could understand every word that was spoken in the neighbouring room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad N., We would like to thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your holiday in Dubai. Your feedback is important to us as it is an important tool for continuous improvement. Please accept our sincere apology for the annoying construction noise. We are in constant contact with our municipal partners regarding the current construction noise in order to reduce the current situation. Moreover, with regards to the noise from the other room, our engineering team is working on the soundproofing to ensure our guests stay is relaxing and enjoyable. I truly hope the above mentioned incidents will not affect the confidence you have in us, and we look forward to another opportunity to be there for you in the future. Yours sincerely, Samir Arora General Manager

Hatem A. Couples - 18/03/2019 AccorHotels certified review
« Bad sleeping arrangment »

I was given a room over looking the Atrium area room #422 . I could not sleep all night because of the flowing noise from the reciption .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hatem A., Thank you for taking the time to tell us about your experience at the The Retreat Palm Dubai - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken note of your preference and will ensure your room is away from the Atrium. We appreciate your sharing your concerns, and we look forward to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Anonymous Business - 18/03/2019 AccorHotels certified review
« Good hotel with very friendly staff »

Checkin was very good Staff was very friendly and always available, though we did sometime perceive a lack of training and proficiency in English. Hotel is very clean

Adel Couples - 13/03/2019 AccorHotels certified review
« Very good »

It was very interesting

Pinakin P. Solo - 13/03/2019 AccorHotels certified review
« I am coming back. »

Amazing reception desk and staff Cordial overall staff Great food Need some more indian delecacy Great pool/beach staff. Amazing Abdul Need wine, I can get you organic italian wine. Fine clean suite.

K. Friends - 11/03/2019 AccorHotels certified review
« Relaxing vacation »

My best friend and I visited The Retreat Palm Dubai recently with the aim to relax and detox. Everything went the way we wished and planned and were very satisfied with the staff, service and offers of the hotel and spa.

Khristina B. Couples - 11/03/2019 AccorHotels certified review
« A short staycation for honeymoon »

Overall experience was great. Rooms are very nice and breakfast was up to expectations. Thank you.

Elias V. Couples - 10/03/2019 AccorHotels certified review
« A place to go in the Palm Jumeirah »

If you look for a place with super nice views, very friendly and attentive staff, variety in the breakfast, ... this is the place to go. A really nice place to relax a bit outside of the city center and the crowd of the Atlantis hotel. Our time there, could not be better. You will not regret.

Priit Families - 10/03/2019 AccorHotels certified review

It was relaxing and good.

Megan Friends - 08/03/2019 AccorHotels certified review
« Relaxing Cute Hotel »

Enjoyed the Retreat Hotel very much. Awesome Breakfast and every staff member went over and above to ensure satisfaction. The reception staff and pool staff were especially great. The spa was very relaxing and nice.

Ali A. Couples - 05/03/2019 AccorHotels certified review
« Very nice decoration high quality building service facilities and comfortable »

Very pleasant

Hazel L. Couples - 04/03/2019 AccorHotels certified review
« Loved everything about our stay »

Room was clean and comfortable. Upgraded to a fantastic room with enormous bed and great view. Food was amazing, staff were helpful polite and efficient. Perfect for what we wanted , a quite relaxing time.

Walid Families - 04/03/2019 AccorHotels certified review
« Nice hotel »

The check in was very bad. Disorganised and took too much time. The room had no bed for my kid. Then it was better. The breakfast is very gd but the coffee is bad. The pool and the beach are amazing. The people are helpful and nice. All in all it was a gd stay

Tom Couples - 03/03/2019 AccorHotels certified review
« Great experience at The Retreat Palm Dubai - MGallery by Sofitel »

Our accommodations were extremely clean and all the service was very professional.

Anonymous Couples - 01/03/2019 AccorHotels certified review
« Pleasant and relaxing »

Relaxing place but there was construction on both side of the hotel . Can be noisy while you are lying on beach

Jamal H. Couples - 01/03/2019 AccorHotels certified review
« Average »

We stayed for 3 nights, when we came the first impression we got was that the lady greeting us told the man helping with the bags to leave our bags and help the another guest who arrived in a nice car not a taxi like us, we were then just pointed towards reception. We got to the reception, took about 45 minutes to get us checked in, then when we had our room key we were not told what our room number was. When questioned the young lady told us. We did not recieve a good first impression. Second day we asked for neck supporting pillows which we did not get and had to ring and chase up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamal H., Thank you for taking the time to tell us about your experience at the The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

C. D. Couples - 01/03/2019 AccorHotels certified review
« A very pleasant stay »

We had a very pleasant short stay at the Retreat Palm Dubai as part of a winter break. A part from the masses of children that were there because of the half term and other school holidays, we had a very enjoyable stay at the hotel. The highlight of which, was the personal chauffeur service down to Abu Dhabi to go and visit the Sheikh Zayed Grand Mosque, which we thought was exceptional, the chauffeur doubled as a tour guide and we had a really pleasant journey there and back. I would 100% choose to stay again the future, Thank you all for a lovely stay Chris

Harps Couples - 28/02/2019 AccorHotels certified review

We arrived at the hotel where the staff were very welcoming and friendly. We wanted 1 hour before we could have access to our room and where granted early check in. When we checked into the room we had some flower petals on the bed with a note saying happy birthday but it had the wrong name on and not my husbands name. While making the booking I requested to the hotel directly that it is my husbands special birthday and if I could have a cake delivered to the room before our arrival but this did not happen. The lady at reception said it will be delivered to the room at 12pm. As it was a surprise for my husband I didn't want him to know but I waited 3 hours and no cake arrived so I asked at reception and was told it will be with us at 5pm, but this still didn't happen. The cake arrived at 9pm when we were about to leave for dinner. The next morning I had to contact maintenance as the fridge was not working and the shower handled had come off. The came and repaired this but only for it to break again. No one came to clean our room for 3 days. The website states that there is 4 restaurants on site but this is not true there was only one restaurant on site. We asked on of the staff and they also said that there is only the one restaurant so this is false advertising. Minibar stocked with healthy products in the room but are chargeable at a very costly price again this is not mentioned on the website. It is also a dry hotel so not alcoholic drinks available again not mentioned the website. The Rayya Wellness Centre can not be used by both male and female at the same time and has to be used separately. The hot tube for men's was faulty and cold water so my husband complained and they said that they are aware of this as other guests have also complained but nothing was done about it. We had a sea view facing room but looked more like a building site as work was going and very noisy at all times. Our stay at the hotel has been disappointed as we have issues everyday and have not left being very happy. I paid a lot of money for our stay but have left feeling disappointed which is a same as the hotel is lovely and staff were great but we have not have a very good experience. I have only expressed this concern with you directly before adding a review on booking.com and all the other places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harprit K., Thank you for taking the time to tell us about your experience at the The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Anonymous Families - 28/02/2019 AccorHotels certified review
« Very friendly, safe and relaxing atmosphere created with superb crew. »

Experience was great. The staff was very helpful and nice. Everything worked perfectly. Safe anb relaxing feeling. More water activity services would be apriciated... more kajaks etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markku H., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

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