Hotel - The Retreat Palm Dubai MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Retreat Palm Dubai MGallery by Sofitel

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3.9/5 62 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WiFi at the hotel
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Reduced mobility rooms
  • Breakfast
  • Air conditioning
  • DUBAI INTL

Services and practical information

  • WiFi at the hotel
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioning
  • DUBAI INTL
  • EARLY CHECK-IN FROM 10AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 255 rooms
  • 255 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Crib on request
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 62 reviews

Our guest reviews for The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Amandeep J. Couples - 05/12/2017
« Absolute bliss »

We thoroughly enjoyed our stay. Despite construction in the vicinity of the hotel, we were never troubled by it. The staff especially Bilal, and Victoria (как дела - недаюсь все хорошо) were very professional and warm. The hotel is perfectly located towards the further end of the palm, away from the hustle of the centre. Great views, calm ambience and refreshing FnB.

AccorHotels certified review
Hardip Friends - 03/12/2017
« Hardip »

A great hotel so comfortable and staff go out of there way to make your stay as special as possible

AccorHotels certified review
Chad W. Solo - 01/12/2017
« Excellent »

Really clean friendly reception, great cocierge nice breakfast friendly Staff / pool attendants

AccorHotels certified review
Abdul K. A. S. Business - 28/11/2017
« mr »

Excellent

AccorHotels certified review
Anonymous Business - 23/11/2017
« Accomafation very poor and not fonishrd »

No. Sound proofing between rooms. No privacy on very small balconys. Dinner buffets are a bit of a hit or miss. Not all staff had were able to speak English.

AccorHotels certified review
Mr N. Solo - 22/11/2017
« Unpolished hotel and service »

I was sadly, fairly disappointed with my recent stay at this hotel. It was advertised as a relaxing hotel, as the name suggested, but was far from it. To start, the check-in process was confusing and delayed. Even though I called in advance and received confirmation that an early check-in at 12PM would be fine, I was only able to check-in to the room at 1:30PM. The room was well appointed with all the modern features one would expect but the basic features were not functioning properly. For example the toilet was not fixed properly onto the wall, therefore anyone using it would risk breaking it. This left a poor impression on the room. The construction works were still on-going on the floors above the room and were very loud, this made it almost impossible to relax or rest during the day. When I decided to gym, I was told the males gym was not operational and to use the female gym instead. However, when I used the female, there was no trainer present and the treadmills or cycling machines were not working. This was at 9am, I would've expected someone present at the gym at that time, especially since this is considered to be a 'Retreat', centered around health and fitness. When travelling, we called for a taxi and on all occasions, it took more than 30 minutes for the taxi to arrive. This significantly delayed our appointments and reflected poorly. I would be reluctant to stay at this hotel again.

AccorHotels certified review
Hannah Solo - 22/11/2017
« very relaxed wellness weekend »

Had a couple of relaxed days in the hotel. The service was very good, great customer service specially from Kate and the SPA manager. I was a little bit disappointed with the F&B department, the service from the waiters during the meals was not great. I was for example never asked if i wanted water or any other beverages with my meals, i always had to get one waiter's attention for that. One time i got a table, which still had to be cleared, and i was waiting there for 10 min until another one came and asked how my breakfast was. Only after that the table was set up. There were a few also a few other things. In my opinion that department needs a lot more training. Other than that i really enjoyed my stay!

AccorHotels certified review
Rehab Solo - 20/11/2017
« Nice place...spacious rooms and freindly staff »

I visited the hotel for the first time but i didnt enjoy my stay as the beach was so noisy and no one told me when i was checking in that there is a party in the morning i would have cancelled my booking ..i came to relax and i left with a headache

AccorHotels certified review
Chris Solo - 20/11/2017
« a real retreat »

fantastic customer service, a real health and wellness paradise.

AccorHotels certified review
Mario K. Couples - 19/11/2017
« Nice hotel but not finished »

The hotel is nice but its not finished i woulnd recomend it right now but i think in the future when the hotel is done with all works it will be great

AccorHotels certified review
Hashem K. Business - 16/11/2017
« Everything done in right ways! »

Staff specially reservation is the best and moat friendly! Service is very good Rooms are very clean Breakfast is excelent

AccorHotels certified review
Mohammad A. T. Couples - 15/11/2017
« My experience was perfect »

I would like to thank the management and the team for the great effort of making my stay perfect as they are perfect.

AccorHotels certified review
Alison R. Families - 14/11/2017
« The hotel and its setting are both exceptional but the best thing, without doubt, are the wonderful staff. »

We visited for three days/night - but would have liked to stay longer - much longer! On arrival the porters met us and helped us with our luggage. Everyone was welcoming. It was early in the morning and once we checked in we sat on the terrace for a short while as we were too early for our room. The pool staff were welcoming and warm. We were dazzled by the beauty of the hotel and its surroundings. Not long afterwards, we were told that our room was ready. Again, we were delighted. Our room at the terraced balcony was immaculate. We enjoyed a lovely lunch on the beach although it was too big to finish! The staff at the information desk, in the foyer, were very knowledgeable. I think it was Hussein that helped us with our safari trip. He had enjoyed the trip previously and his knowledge therefore was very useful. He also helped us with the Google screen in the foyer and gave us print-outs of various trips. It was all very useful. The staff on the desk also efficiently arranged our Yellow Boat trip around the harbour for us. During the first night there was a noise from the bathroom that sounded like a distant ship's fog horn. (Room #128.) It happened a few times but didn't last long. On the second night, around midnight, there was quite a loud noise from the shower. Neither the shower nor toilet flush were in use. It lasted for up to 3 minutes. It was perplexing and we quickly recorded it on the phone and gave a recording to the Gust Services lady when we arrived back at the hotel the next evening as she was at the front desk. We were still awake when it happened so it did not disturb our sleep. It was curious and we felt that your engineers should be made aware of it. Overall, we thoroughly enjoyed every minute of our stay and we will hopefully one day return. We will recommend it to our friends as the perfect place to relax and recharge! Thank you for a most enjoyable stay!

AccorHotels certified review
Olive D. Couples - 13/11/2017
« Olive D. »

The food was the best part. Amazing. The guest experience manager was terrible and most on the front desk staff are very poor except Bibal. I called in advance to tell them it was my husband's 30th and could they make it a special stay. When we arrived there wasn't even a happy birthday desert for him, nothing. I called the guest experience manager and she said she had something planned for the next morning and she TRIED to get my attention at the front desk!!! Come on, call my phone be a professional. Then she offered us dinner on the beach for an additional 1000 dhs!!! No thanks, this experience wasn't worth the 1300 I had already paid. Then, she asked when do I want them to being the complimentary cake. I said whenever I don't care, I'd lost all faith. Next morning came and nothing again. Oh except drilling at 10am in a frigging retreat hotel!!!!!!well done! When I explained upon check out that nothing was done for my husband, the man on the front desk, Mina, he was careless! 'Oh, sorry for that,' were his exact words!!!! I left so disappointed. It was not a good experience and it was costly for one night of terrible service. Oh and our bags didn't come to the room for half and hour and when they did they were the wrong bags!!! I have already said I would never recommend this hotel. The reason not just because of the cake but I actually called the guest experience manager after I arrived and was not satisfied and she did not fix the situation. Instead she left the whole thing and never even brought a cake. I have stayed in a 3star hotels for less and been treated better! It's a disgrace.

AccorHotels certified review
Goodbeach Couples - 12/11/2017
« Excellent »

Lovely Rooms , Excellent breakfasts . Unfortunately there are 2 new hotels being built on either side of this hotel . There is noise & landscaping is not complete at front of hotel . Love the non smoking & the organic food served . Bath products are wonderful . Good service , hotel tries very hard to work with guests . Once the construction is done it will be an awesome place to stay .

AccorHotels certified review
Joni M. Solo - 08/11/2017

Hotel was to new to open so early. Lots of noise in the morning. Key didn’t work to my room took over a hour for them to fix as sat in the lobby. Leak in bathroom No shuttle services yet

AccorHotels certified review
Rachel L. W. Friends - 07/11/2017
« A nice experience but the hotel has a long way to go »

The service was great and the rooms were lovely. There was some confusion though. I was told I was upgraded but in actual fact I booked that category room. I was told at the time of check in I booked a sea view and I had been upgraded to Palm View. Yet I booked Palm View. I am not really sure what the upgrade was. The executive lounge wasn't complete and I guess none of the suites were. Here is still a long way to go for the hotel completion but for the first impression it was great and I would be interested to see the finished product.

AccorHotels certified review
Marionl Families - 07/11/2017
« Great place for a Get-away »

Beautiful new Hotel at Palm Jumeirah as great location. Service is fantastic with some very friendly team members around. Rooms are well designed and Housekeeping doing great in maintaining the same. Breakfast variety is great!

AccorHotels certified review
Yd Couples - 07/11/2017
« It's great »

The room is not very big, with a little bit smell of new decoration. But It's very clean. Restaurant and food is ok. Service (like reception , transportation) is very nice and kind.

AccorHotels certified review
Irshad M. Families - 06/11/2017
« As the building is of a moderate scale, " a feel of togetherness is felt where ever you move in". »

Totally happy with the Hospitality. The scheme followed throughout the hotel is impressive. The idea of giving bigger pool space and entertainment packages for kids is totally appreciated. Areas I felt to improve is 1- The boys at the restaurant who help clearing the tables , looks like out sourced with no much experience in a hotel like this. 2- The Shower and Wc areas are too congested , nothing can be done know.The mixer tap need to be rechecked as hot water is been flowing even you position it at right. 3- The over all lobby lighting is too much lit with bright light instead of warm lights seen in all hotels [ this differs from person to person]

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