Hotel - The Retreat Palm Dubai - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Retreat Palm Dubai - MGallery by Sofitel

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4.5/5 239 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 382.50 AED Non member rate
From 344.25 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • DUBAI INTL
  • Early check-in/Late check-out
    • EARLY CHECK-IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Concierge

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 251 rooms
  • 200 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 100 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Free in-room mineral water
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 448 reviews

Our guest reviews for The Retreat Palm Dubai - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 239 reviews
AccorHotels certified review
Sarah I. Families - 19/06/2018
« A Short relaxing break »

It was very nice We loved the wonderful quiet and relaxing setup,the welcome drink,friendly staff and the color test that we took along with the free gift.

AccorHotels certified review
Vic Business - 11/06/2018
« Executive vice-president »

Very good...small side note, the economy golf was a rip off...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Goncalves, We very much appreciate your comments regarding your stay at the The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback which I will share with our team. I am sure that this feedback will serve as an encouragement to all of our assoicates as we strive to continuously improve the quality of our services. With regards to your comment regarding the golf, we would like to inform you that the rates are similar for all hotels across the city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Zakaria S. Families - 10/06/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zakaria Habib, I would like to thank you for taking the time to rate our hotel on Trust You. It is always a pleasure to receive positive feedback which I will share with our Heartists. Although we are pleased that your overall stay was good, we have noted the low scores for breakfast and dinner and addressed your concerns with the Executive Chef and Food & Beverage Manager. We assure you that you will see the change when you visit us again. We all look forward to welcoming you again on your next visit to Dubai. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Peter Families - 10/06/2018
« Great staff! »

Staff were excellent very friendly. Especially Angelica on front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Anderson, Thank you for your stay with us and for sharing your experience on Trust You. We are sorry to read that your stay was not as you expected. I have reviewed your survey with our management team. Please be assured that our engineering team is looking into ways to resolve the pool temperature and the Food & Beverage Manager along with the Executive Chef is working on improving the variety and quality of food items that we offer. Once again, thank you for bringing these issues to our attention and we hope to have the opportunity to welcome you again at The Retreat Palm Dubai MGallery by Sofitel. Yours sincerely, Samir Arora General Manager

AccorHotels certified review
Epb Couples - 08/06/2018
« Amazing »

Beautiful hotel with very good facilities nice restaurants and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eliana Belshaw, Thank you for taking the time to complete the Trust You survey. We appreciate your positive comments about your stay at The Retreat Palm Dubai MGallery by Sofitel. I have shared your comments with our Heartists so they can be aware of their involvement in exceeding your expectations. Positive evaluation from our guests is the best reward for us - Thank you. We look forward to welcoming you again soon. Yours sincerely, Samir Arora General Manager

AccorHotels certified review
H. Families - 08/06/2018
« Just wonderful »

From arrival, peacefulness settled in. The ambience of this hotel is relaxing from the moment you walk through the doors. It's a beautiful get away unlike the big lavish Dubai hotels, this really was a pleasure to come too. Not a boutique but not grand, just nice. The staff are attentive and predict needs without asking. It was a real pleasure to stay at The Retreat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Spiers H., Thank you so much for your review and for your lovely comments. We always look forward to hearing from our guests when they have stayed with us. We are delighted to hear that you enjoyed the peacefulness in the hotel, the relaxing ambience as well as the attentiveness of our Heartists. We look forward to welcoming you back to our hotel to create more experiences that are memorable for you. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Anonymous Families - 06/06/2018
« Lovely hotel clean well presented with attentive staff apart from on arrival and breakfast service. »

Breakfast on first day we purchased as an extra. However we were very disappointed to find the charge of £25( UK equivalent) when we were not shown around the restaurant on arrival and only had toast as not made aware of the area where further breakfast items were available. This we find unacceptable and requested a refund on departure but were told that the restaurant manager was the only person who could make this decision. We were told that we would receive an e mail on our return home to confirm discussion about this matter but we are still waiting for this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah Inkersole, Thank you for taking the time to share your concerns on Trust You. It is with great disappointment that I read about your recent experience. I wish I could write to you under better circumstances and not only after such a disappointing experience. Please accept my sincere apologies for the breakfast posting. Normally, our team is empowered to take decisions but I am disappointed and very sorry that we failed to deliver on this occasion. Please rest assured that your constructive comments have been addressed at length with our Food and Beverage Manager. We have refocused our attention on the service and training to ensure our team follows the service standards at all times. We thank you for bringing this feedback to our attention. We have reversed the breakfast amount of AED 280 and you will receive the this amount in 10 -12 working days. I hope you will allow us the opportunity to re-instil your faith in The Retreat Palm Dubai MGallery by Sofitel as you have our assurance of better service on your next visit to our hotel. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Tim Couples - 06/06/2018
« Extremely satisfied »

Over and beyond our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy Pollard, Thank you so much for taking the time to share your lovely review of The Retreat Palm Dubai MGallery by Sofitel. It was an enormous pleasure to have you stay with us and it means a lot to receive such good feedback in recognition of the service and attention we provide our guests. I was delighted to read that we were able to make you feel comfortable and provide memorable service. I shall pass on your comments to all our Heartists, as I am sure they shall very much appreciate your praise. I trust from your review that you left with fond memories and will return soon to stay with us again. We look forward to welcome you. Yours sincerely Samir Arora General Manager

AccorHotels certified review
C S. Couples - 06/06/2018
« excellent stay; left feeling thoroughly refreshed »

we had an excellent stay. Outstanding service from staff and the hotel facilities were fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sutton We are so happy to read that your stay at The Retreat Palm Dubai MGallery by Sofitel was excellent. I am glad to read that you enjoyed our hotel facilities as well as the outstanding service received from our Heartists. Be assured that I will convey your appreciations to the entire team. We hope that we can welcome you again to our hotel in the near future. Yours sincerely Samir Arora General Manager

AccorHotels certified review
M J. Friends - 06/06/2018
« very relaxing »

The holiday was very relaxing and the hotel was clean and very comfortable. The staff were friendly and one staff member stood out from everyone this was Babur he is a credit to Sofitel he has excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marnie Jones, Thank you for sharing a review of your stay on Trust You. I am extremely pleased that you had a very relaxing holiday. At The Retreat Palm Dubai MGallery by Sofitel, we pride ourselves on our personalized service, so it is wonderful to read that we met with your expectations and that you liked our clean and comfortable hotel. Furthermore, we are glad that you appreciated our friendly associates especially Bobur for his excellent customer service. I hope you will return soon to stay at our hotel. We look forward to welcome you. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Anonymous Solo - 05/06/2018
« It was good. »

I thought there are too many people eager to help, which is great, but they should wait for me to ask for help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mmakgoshi Lekhethe, We very much appreciate your comments regarding your stay at the The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is with great concern and regret we received your survey outlining the problems you had during your stay. On behalf of the entire team, I would personally like to apologize for the inconveniences you faced. I assure you that we are taking the necessary steps to prevent it from happening in future. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Carol W. U. Solo - 04/06/2018
« relaxing »

I enjoyed my stay, as a single traveller it is sometimes hard, but all the staff made me feel welcome. The room was perfect with the added space of the lounge area. All areas of the hotel were clean and well maintained. I was on the retreat programme. Dr Grace and her team were excellent. From the Yoga in the morning to having my own chef preparing my food each day. I left feeling fabulous. The pain in my joints was reduced by 75% and I had much more flexibility and balance. Nothing was too much trouble for any of the staff all are happy to help you to have an amazing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol W., Thank you for taking the time to write such a lovely review. It has been an absolute pleasure having you stay with us. It is great to hear that you have had the chance to enjoy our retreat programme. I will be sure to pass on your kind comments to our Naturopathic Lifestyle Coach, Grace and Chef Pachmanee, who I am sure, will be so happy to hear how much you enjoyed the treatment and the food. As we are a wellness hotel, we aim to provide as many wellness options as possible! Our team work hard to ensure our guests have the best experience when it comes to their treatments, so it is wonderful to know that you left feeling fabulous, your joints pain reduced by 75% and you had more flexibility and balance. Thank you again for your kind comments and we look forward to welcoming you back soon. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Isabella Friends - 04/06/2018
« Perfectly »

All People are very courteous and friendly, the total hotel was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waltraud E., Thank you for taking the time to write a review of our hotel. It was truly a pleasure having you stay with us. The team and myself try very hard to make our guest feel welcomed and like a part of our family. We are looking forward to seeing you again the next time you travel to Dubai. Again, thank you for allowing us to accommodate you during your visit to Dubai and we look forward to seeing you again soon. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Harkirat S. Families - 03/06/2018
« tremendous value for money »

Excellent staff, even when things were not perfect, they tried to make them perfect. Very clean, extremely friendly and safe family hotel. Not the biggest, and not too expensive, tucked away on the Palm. Would recommend adding some family entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harkirat S., Thank you for this lovely review. It is always great to receive positive comments. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression during your stay. We are very glad you enjoyed our friendly and safe family hotel as well as our excellent associates. I will certainly share your review with all of them. My entire team and I look forward to your next stay at The Retreat Palm Dubai MGallery by Sofitel. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Ricky Couples - 31/05/2018
« Good staff »

Very nice

AccorHotels certified review
Donna S. Solo - 31/05/2018
« Lovely place to stay... »

Friendly and helpful staff, always ready to help. It was my birthday weekend and I was traveling solo, and I was given a beautiful birthday cake delivered to my room, and beautiful towel animals in my bed. Very peaceful and relaxing atmosphere. I would definitely return and recommend to others.

AccorHotels certified review
G. G. Families - 29/05/2018
« Denied entry to Club Lounge »

Fantastic reception, great staff, good food, great facilities. Unfortunately, despite being a current Gold member and last year Platinum member and despite having been told I had access to the Club Lounge, when I went to the Club floor I was denied entry to it with my 6-year old daughter by a very impertinent member of your staff who kept reminding me that: "access to the exclusive lounge is for platinum members only and you are no longer a platinum member but you are only a gold member. Only platinum members are allowed in, not gold members".... My 6-year old girl who cherishes these stay-cations fondly (we have another one at the Sofitel on June 7th for 2 nights) she kept asking me: dad why can't we have a glass of water here and why doesn't this woman allow us in?

AccorHotels certified review
Lquintard Families - 29/05/2018
« GREAT EXPERIENCE WITH A VERY PROFESSIONAL AND NICE TEAM »

THE WELCOME FROM HOTEL MANAGEMENT WAS VERY NICE AND VERY PROFESSIONAL TEAM WE WOULD RECOMMEND THIS HOTEL FOR LEISURE TIME

AccorHotels certified review
Riggi N. Families - 28/05/2018
« Happy nice place »

We love the staff from the reception (angelina), the lifeguard (george) and also the filipina lady at the children's pool. They are very courteous and very helpful and good staff. We love the place and amenities..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riggi N., I am happy that you enjoyed the whole experience with us and the hotel met with your expectation. Thank you for appreciating our hotel, and the facilities. Most of all, thank you for appreciating our helpful and courteous associates specially Angelina, George and the lady at the children's pool. I have shared your feedback with them and they were happy that they contributed in making your stay a memorable one. We have also noted your arrival and check-in experience and rest assured, we have taken necessary actions to avoid future occurrences. We all look forward to your next visit and hope that you will stay with us again. Yours sincerely Samir Arora General Manager

AccorHotels certified review
Carina L. I. Couples - 28/05/2018
« Just magical »

It was amazing!!! Just perfect. We don't have anything bad to say, everything was just so magical. The food at all times was lovely and all of the staff were super sweet and so helpful. The service was really great! We felt like royals staying with you. The hotel was SO pretty and clean all over - yeah like I said, just amazing. We will come back!! :-) :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian C., Thank you very much for posting this 'magical' review and sharing your feedback regarding your recent experience with us. We appreciate your positive feedback about our location, food and the service you received from our associates during your stay. I will definitely share your lovely review with the entire team. We would be happy to see you again soon and hopefully provide you with a more enjoyable and memorable stay at The Retreat Palm Dubai MGallery by Sofitel. Sincerely yours, Samir Arora General Manager

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