The Retreat Palm Dubai - MGallery 4 stars

TripAdvisor rating 4.5/5 730 reviews
The Retreat Palm Dubai - MGallery
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTL
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai - MGallery

East Crescent, The Palm Jumeirah
Dubai, UAE PO Box 118237

dubai
united arab emirates

Tel: +97145247777

Fax: (+971)4/3944785

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139982, 55.142548

Currently, close to our hotel

Ski Dubai, leisure

From 01/01/2013 to 31/12/2019

At 6.3 km

Shopping at the Dubai Mall

From 01/01/2019 to 31/12/2019

At 15 km

International Autumn Trade Fair

From 19/11/2019 to 21/11/2019

At 18 km

International Motor Show

From 12/11/2019 to 16/11/2019

At 18 km

VOD Dubai International Jewellery Show

From 13/11/2019 to 16/11/2019

At 18 km

Emirates Airline Dubai Rugby Sevens

From 05/12/2019 to 07/12/2019

At 22 km

Our accommodations

CLASSIC ROOM, KING OR TWIN BED, WITH BALCONY, Free WIFI

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

CLASSIC ROOM, King or Twin Zipper Bed, Sea View, With Balcony

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

CLUB ROOM, KING OR TWIN BED,WITH BALCONY,Lounge Access

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

CLUB ROOM, King or Twin Zipper bed, Palm View, With Balcony, Executive Floor Access

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

CLUB ROOM, King or Twin Zipper bed, Sea view, With Balcony, Executive Floor Access

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

ONE BEDROOM SUITE, King Size Bed, Palm View, Balcony

  • Max. number of persons: ‌4
  • Area: From 75
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

CLUB ONE BEDROOM SUITE, King Size Bed, Palm View, Balcony, Executive Floor Access

  • Max. number of persons: ‌4
  • Area: From 80
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

ROYAL SUITE, Top Floor, King Size Bed, Palm view, Terrace

  • Max. number of persons: ‌4
  • Area: From 99
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

CLASSIC ROOM, King or Twin Zipper Bed, Palm View, With Balcony

  • Max. number of persons: ‌3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Breakfast in bed(...)

Our restaurants and bars

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Social Kitchen

Type of cuisine: Other cooking style

Set in a delightful location that offers beautiful views across the Arabian Gulf, The Social Kitchen serves a selection of the healthiest signature Levantine cuisine.

Ripples Juice Bar

Photo non contractuelle / Strictly non binding

Ripples pool bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 15 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
The Retreat Palm Dubai - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,986 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

730 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

You should add some Indian curry in room menu. You don't have Indian food varieties.

Customer review rating 4.4/5

Sukhwinder S. Families - 13/06/2019 AccorHotels certified review

Experience was good . Beautiful location and peaceful. But I am not happy with food because you have only two veg meals in room menu. I hope you will be added some more Indian food in menu.

Great

Customer review rating 4.4/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

Got transfered to another room due to the problem of the AC, but overall experience was Excellent. The concept of the hotel is Excellent. Very relaxing. I recommend the room with The Palm View.

Dear Hanilyn P., Thank you for taking the time to let us know about your experience at The Retreat Palm Dubai MGallery by Sofitel. I am very thrilled to know that the team provided you professional services during your stay. However, I was disappointed to read that you were dissatisfied with the air conditioning and the noise in the room. We take such comments very seriously and would like to inform you that our engineering team has fixed the air conditioning and are working on sound proofing the room. My team and I hope that you will give us another chance to serve you better in the very near future. Yours sincerely, Samir Arora General Manager

Amazing

Customer review rating 4.4/5

Edin B. Couples - 12/06/2019 AccorHotels certified review

We really enjoyed our time at your lovely hotel, special thanks to Ekaterina, very attentive and friendly

Dear Edin B., Thank you very much for choosing The Retreat Palm Dubai MGallery by Sofitel for your recent stay in Dubai. We appreciate the time you have taken to share this nice feedback on line. It is a pleasure for us to know that we have met your expectations and that we were able to provide you a delightful experience. Thank you for acknowledging Ekaterina - it meant so much to her as well as to all the other associates. We all look forward to your return visit to Dubai and The Retreat Palm Dubai MGallery by Sofitel for more memorable moments. Yours sincerely, Samir Arora General Manager

Wonderful place to be!!!

Customer review rating 4.4/5

Kristin Couples - 11/06/2019 AccorHotels certified review

Service was perfect, so kind and friendly people!!! We felt like a princess! The hotel was really really clean and smells really nice. Everything was wonderful. The food and drinks (e.g.smoothies) were delicious and the location on the palm was wonderful, we had an amazing view and it was pretty quiet and relaxing.

Dear Kristin Nina S., We are delighted to hear that you enjoyed your stay at our hotel and thank you for your feedback. We do our best to create the right atmosphere and experiences that accentuate the uniqueness of our property for our guests. Your praise is the best reward for our efforts. I have shared your review with the team who were overjoyed to read your feedback and we look forward to welcome you for another memorable stay. Yours sincerely, Samir Arora General Manager

Very Good

Customer review rating 4.4/5

Ahmad Families - 11/06/2019 AccorHotels certified review

Very Good

Dear Ahmad H., Thank you for choosing our hotel, and for taking the time to write a review. We are delighted to read that you enjoyed your stay with us. In addition, we thank you for your comment about the quality of food and beverages. We assure you that necessary steps will be taken to deliver a better service in future. It would be great to have you stay with us again and assure you of a delightful experience on your next visit. Yours sincerely, Samir Arora General Manager

Lovely atmosphere for families and friends

Customer review rating 4.4/5

Sara A. O. Families - 10/06/2019 AccorHotels certified review

The relaxing atmosphere, the extraordinary friendly staff makes you feel at home, one of a kind place i will definitely come again.

Dear Sara K., Thank you very much for choosing The Retreat Palm Dubai MGallery by Sofitel as your preferred place to stay during your recent visit to Dubai and for taking the time to write such an excellent review of our property and service. We are truly delighted to hear that you enjoyed your stay and that you felt at home with us. We will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best hospitality and service at all times. Yours sincerely, Samir Arora General Manager

Stunning Hotel with Amazing Staff

Customer review rating 4.4/5

Rosie Couples - 10/06/2019 AccorHotels certified review

Perfect, I was relaly surprised and satisfied with the staff who gave us warm welcome to us, they even gave me one bracelet for welcoming. Especially, one guy upgraded our room to half ocean view and we were extremely satisfied. I really want to say thank to him. Plus, we were having a breakfast in the late morning, suddenly 2 staff made some bread for farewell. It was amazingly touched my heart. Some of servers spoke Korean so well, I was very surprised at everything about the retreatpalm hotel. I could've been stayed there spending much more time with them and my lover, but I just stayed there only for one night. I'll definitely visit there again for my business trip as I'm living in Kuwait and my lover's living in Oman. I'll strongly recommend all my friends to visit this hotel. Thank you for such a wonderful experience and memories to us. Perfect hotel ever!

Dear Seungjin P., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. I am sure that this feedback will serve as an encouragement to all the associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Relaxing experience

Customer review rating 4.4/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

It was a very relaxing atmosphere , friendly staff, nice vegetarian food option . Overall felt very happy and refreshed .

Dear Latha S., Thank you for the feedback of your stay at The Retreat Palm Dubai MGallery by Sofitel. I was pleased to read that you had a positive experience, which I will share with my team. Although we are very happy that you had a relaxing experience and liked the nice vegetarian food option, the atmosphere and our friendly associates, I was disappointed to read your comment about the attention at your arrival. I would like to inform you that I have addressed this with the Front Office Manager to ensure we meet our guest expectations in future. Thank you once again for sharing your experience with us. We look forward to your next visit to our hotel. With best regards, Samir Arora General Manager

Very beautiful place

Customer review rating 4.4/5

Renato T. Families - 09/06/2019 AccorHotels certified review

On general was nice, amazing swimming pool and kids area..... tasteful breakfast, friendly staff... Just they took to long to give me a baby cot when the cot arrived my son was already sleeping in our bed...an by the way the matress was terrible and irregular and gave me a backache....and even after I'd complaint about it nothing was done.....but in general we like it a lot....

Dear Renato T., I would like to thank you for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel, which unfortunately did not turn out as expected. I am indeed disappointed to learn of the experience you had regarding the baby cot and the mattress and assure you that I have personally taken this up with the Housekeeping team. As you may have already heard, we always strive to create memorable experiences for our guests and it is indeed displeasing to learn of your concerns. May I request you to take this as an isolated and unintentional incident and give us another opportunity to serve you better. I look forward to meeting you on your next visit. Yours sincerely, Samir Arora General Manager

Very relaxing

Customer review rating 4.4/5

Stressed-in-need-of-peace-vegetarian G. Families - 09/06/2019 AccorHotels certified review

My daughter and I needed a relaxing break with no worries, and largely that brief was met with our stay. The service was hospitable, we were made to feel very welcome, with several staff members greeting us by name and remembering our preferences. Particular mentions to Ousamma in the Vibe and Jithu and Dinesh in the pool bar who remembered us, our preferred orders, and made us feel very welcome. The food selection in the buffet restaurant changed daily and was plentiful and delicious, with lots of vegan choices. I strongly recommend upgrading to the ultra all-inclusive package unless you’re wanting to eat out in Dubai, as individually the meals can add up (a sandwich and two smoothies from the pool bar would have otherwise cost ~£40.) The hotel was very peaceful during Ramadan, but got much busier and noisier during the Eid holiday week. If we had known, we would have booked our break to avoid the holiday week, to prolong the relaxation feeling of being at a quiet spa. The spa treatments were expensive but excellent. The few small procedural issues were rectified with ease (but not prevented from recurrence) during our stay.

Dear Jugjit B., It is a pleasure to read that you and your daughter had a very relaxing holiday at The Retreat Palm Dubai MGallery by Sofitel. It was our pleasure to serve you. We are indeed very fortunate to have associates who genuinely care about our guests. I will convey your thanks to Oussama, Jithu and Dinesh. I am sure that this feedback will serve as an encouragement to them to continue to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Samir Arora General Manager

Amazing

Customer review rating 4.4/5

Shady Families - 09/06/2019 AccorHotels certified review

Friendly and helpful staff Healthy food options The gym was extremely good and convenient Room view was really wonderful

Dear Shady Mohamed M., We are so happy to hear from you and appreciate the time taken to share your experience with us. We are glad to know your stay was pleasant. Your feedback serves as an encouragement to our associates who genuinely care about providing each and every guest an enjoyable stay. We all look forward to your return visit. Yours sincerely, Samir Arora General Manager

Kumar

Customer review rating 4.4/5

Kumar Families - 09/06/2019 AccorHotels certified review

It was a very good stay with my family. My child really enjoyed the pool and beach. All employees were friendly and helpful. Attitude of the employees was awesome especially Veera, Raju,Jithu,Mahesh, Asad a few of them.. Rest I am not remembering their names..sorry. Thanks

Dear Arun Kumar R., Greetings from The Retreat Palm Dubai MGallery by Sofitel and thank you for sharing a wonderful review of your recent stay with us. It has been a constant endeavour of the team to maintain highest levels of service and to ensure that our guests are well looked after. We are glad that your child enjoyed his stay with us – made so by our associates. Thank you for your wonderful compliments and most of all the service. I will convey your thanks to Veera, Raju, Jithu, Mahesh and Asad for going the extra mile to meet your expectations. We do hope you will return soon and choose The Retreat Palm Dubai MGallery by Sofitel for some more memorable stays. Yours sincerely, Samir Arora General Manager

Very relaxing experience, all thanks to the wonderful hotel staff

Customer review rating 4.4/5

Anonymous Families - 06/06/2019 AccorHotels certified review

Right from the onset, everyone was helpful, friendly and went far and beyond to deliver an exceptional service thus helping our stay a warm and comfortable experience, many thanks.

Dear Maureen O., I would like to thank you for taking the time to tell us of your recent experience at The Retreat Palm Dubai MGallery by Sofitel. It is only through feedback such as yours that we can maintain and, where necessary improve upon the service that we provide to our guests. I have taken into consideration your comment about the WiFi and I have conveyed the message to the IT team to work on speed of connection. We hope you will give us the opportunity to welcome you again soon. Yours sincerely, Samir Arora General Manager

A nice, relaxing trip

Customer review rating 4.4/5

Jp Couples - 06/06/2019 AccorHotels certified review

My husband and I spent an evening at The Retreat for our anniversary and some much needed ‘relaxation time’. Staff were friendly and helpful- in particular the lovely men at the valet. Couldn’t do enough for us. The facilities were good and we had a gorgeous view from our room. The spa team were also lovely and booked us in for massages even when they were fully booked. Two small complaints though- they wouldn’t let me book my massages and treatments prior to arrival at the hotel when I called on the phone - which seems ridiculous to me and meant we couldn’t get massages on the day we actually wanted them. Also, I follow a gluten and dairy free diet and I thought from what I’d heard about this hotel that they would be accommodating of this. Dinner was okay but breakfast for me was awful. I ended up calling the chef (who was lovely and tried his best) but all he could offer me was an almond milk chia pudding and some gluten free bread/muffin that was freezing and had obviously come straight out of the freezer. In a buffet style breakfast, this is really not acceptable. These two complaints aside, it was a lovely two day trip and if the menu was different I would very likely return.

Dear Jessica P., Thank you for the feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to read about the service, our associates and the view. I was very concerned to read about the massages and the experience you had at the restaurant and sincerely apologize for it. I have discussed these concerns and have taken necessary measures to ensure that these issues will not occur in the future. We have started retraining our associates and the Food and Beverage team is working on the items mentioned in your review. Moreover, I have taken note of all the comments in your survey and assure you that we are taking your observations with great consideration and that appropriate action will be taken. Our main objective is to achieve our guest’s entire satisfaction. Thank you once again for your valuable feedback and we look forward to welcoming you back to our hotel in the near future. Yours sincerely, Samir Arora General Manager

Accor spirit definitely shone in the staff

Customer review rating 4.4/5

Mr O. B. Solo - 05/06/2019 AccorHotels certified review

As a result of the wonderful warmth and professionalism that was shown on the first visit I have been back already and looking forward to future stays, special mention to the likes of Mr Jacob, Angela, Joy, Nikki, Mr Chamaran, Mr Raja, Pauline, the list goes on, suffice to say that, it was memorable. The ambiance, the facilities, the food all helped to make the stay enjoyable and relaxing.

Dear Olusegun B., Thank you for rating your stay at The Retreat Palm Dubai MGallery by Sofitel. We appreciate your words of praise. Of course, we will gladly share your positive comments with our heartists and especially with the ones mentioned in your review, as your satisfaction is the best reward for their hard work. Although we are pleased that your overall stay was good, we have noticed your comments for arrival, departure and the welcome drink. I would like to apologize for these shortcomings in our service and will ensure steps are taken to deliver impeccable services to our guests in future. It would be great to have you stay with us again and assure you of a delightful experience on your next visit. Yours sincerely, Samir Arora General Manager

Great stay

Customer review rating 4.4/5

Laima C. Friends - 04/06/2019 AccorHotels certified review

Very relaxed stay in a modern well equipped hotel

Dear Laima C., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Amazing!

Customer review rating 4.4/5

Frik Families - 04/06/2019 AccorHotels certified review

Great stay, amazing service and friendly staff

Dear Frik B., We very much appreciate your comments about your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always nice to receive positive feedback from our guests. I will pass on your comments to my team. I am convinced that your response will encourage our associates to constantly strive for higher quality of our service. Thank you once again for sharing your experiences and we hope that your next visit will be as pleasant as the one before. Yours sincerely, Samir Arora General Manager

Beautiful Retreat

Customer review rating 4.4/5

E Y. Couples - 03/06/2019 AccorHotels certified review

We had an amazing stay at the retreat. The staff were very attentive and polite. The accommodation was exceptionally clean with a fabulous view of The palm! We will most definitely return.

Dear Emma B., We are delighted to hear that you enjoyed your stay at our hotel and thank you for your feedback. We do our best to create the right atmosphere and experiences that accentuate the uniqueness of our property for our guests. Your praise is the best reward for our efforts. We have shared your review with the team who were overjoyed to read your feedback. We look forward to welcome you for another memorable stay. Yours sincerely, Samir Arora General Manager

Miss

Customer review rating 4.4/5

Chris A. Families - 31/05/2019 AccorHotels certified review

Very relaxing staff very helpful room was very comfortable

Excellent stay

Customer review rating 4.4/5

Justus Families - 28/05/2019 AccorHotels certified review

Had been to The Retreat for my anniversary and they made sure that it’s memorable by all means. Special thanks to Ms Rita , Housekeeper and Mr Abhishek from Reception

Dear Justus Allan S., Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel. We are very pleased that you had a great stay with us. Thank you for acknowledging our very attentive and friendly associates, especially those mentioned in your review. We assure you that we will continue to serve you consistently as per our standards and would like to welcome you for more memorable experiences. Yours sincerely, Samir Arora General Manager
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