Hotel - Mercure St Helens
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Mercure Hotel

Mercure St Helens

Linkway West  Saint Helens 
WA10 1NG  ST HELENS
UNITED KINGDOM

466 reviews
TripAdvisor Rating Based on 466 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:30
    • Opening hours : Week-end 00:00-00:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All our 84 classic guest rooms are a perfect balance of comfort elegance and style Classic Bedrooms offer a wide range of amenities allowing the guests to enjoy all the four star luxuries one can expect

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure St Helens

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 466 reviews
TripAdvisor review
Paul L Couples - 14/06/2017
« I Wouldn't Stay Here Again Even If It Was Free »

Before I go off on one let me first say that I have used Mercure hotels in the past and the compnay I work for have used one for the past 5 years for a conference and never had an issue. We stayed here for one night to attend a family wedding, on arrival the room wasn't made up as a double so moved to one that was, this one had a smashed aircon controller so nothing worked. the bathroom was grubby as well, the tiles could do with a good scrub was what my wife said. They did supply a fan when I asked for one as it was a very hot evening but only when asked. At breakfast we waited 10 minutes before we were told it was a buffet service despite being shown to a table. My wife asked about what was available gluten and diary free the lady went off to check, at this point I went to get my hot buffet breakfast, this consisted of no beans, and everything else was cold (bacon, sausage, egg, hash browns) properly cold not luke warm, this was 40 minutes before they were due to stop serving breakfast) so no joy there, when I said to the waitress it's all cold she basically said she would take the cost from the bill and that was pretty much the matter closed no sorry, no let me find something for you! I asked my wfe how she'd gotten on and she presented a plate with 4 gluten free rolls on that were warm to touch but frozen in the middle, clearly been bunged in a mircrowave and badly at that. On that basis we nipped down the road to Tesco where a warm breakfast awaited. To be fair the reception staff were polite and did their best, the broken controller could happen anywhere and the bed being made up wrong is poor communication but when yuo've had a terrible experiance and paid for it you look for the worst. I moaned about the restuarant staff around breakfast and they agreed it shouldn't have been like that and they would pass my comments on? I don't feel the need to compain to head office because I used some facilites, so paid for what I used, but i'm sure they check tripadvisor and you can all make your own minds up. Save your money go elsewhere this was a dissapointing experiance to say the least.

TripAdvisor review
Sami S Solo travel - 11/06/2017
« A rather splendid hotel »

A very pleasant hotel, with a lot of amenities outside. The room was very modern, apart from the bathroom, which was the only disappointment. It looked liked it could have done with a bit of modernisation, and there wasn't enough pressure in the water taps. However, the room was large, the bed was very comfortable. WiFi was provided, along with a hair dryer, tea/coffee facilities, TV and soap/shampoo. The staff were helpful. There was ample free parking. It is easy accessible. Breakfast was very good, with enough options of hot and cold food and drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sami I am glad that you had a comfortable stay, we look forward to welcoming you again soon.

TripAdvisor review
Charles M Family - 31/05/2017
« Not the best hotel I have stayed in »

I will start by saying the staff were amazing. The problem came from the standards of the hotel. The stairs had loose carpets and something was hanging off the wall that could fall on your head. The menu in the room did not match what was available from the bar and finish it all off, the fire alarm went off through the night and then back off again within seconds.

TripAdvisor review
michaelwV2188LY Business - 21/05/2017
« Terrible »

No air conditioning or opening windows. 33 degrees in the room during the night in spring, I would hate to have the misfortune to stay in summer. Any complaints fell on deaf ears. The worst hotel I have ever stayed in.

TripAdvisor review
Business - 20/05/2017
« Oh Mercure Hotels- What have you done! »

I stayed at a Mercure in Germany last week which was great and wanted a group I could use regularly on business and chose Mercure Hotels. Big mistake booking into Mercure St.Helens, my room was 30 degrees and the Air conditioning would not cool it after 1 hour and of course no windows opened! After ringing down to Reception and waited and waited for someone to come up and fix it. 20 minutes later- nothing, so I rang down again and still nothing. After nearly passing out I went downstairs to find out what on earth was going on. The manager happened to be there and he no problem we will give you a suite which was very nice of him but all I wanted was a good night sleep but alas this room had the same problems but at least had a fan. At that point I gave up as only there for 1 night for an important business meeting the next day, so I headed in for dinner which I had prebooked on a DB + breakfast rate. I sat at table and waited and waited for a waiter and a menu, I finally had to go the bar to ask how I get served and finally got a menu. The waiter could hardly speak English and after I repeated myself about 3 times. He then repeated the order back to me totally wrong. Finally I ordered a Caesar Salad to start with followed by a steak as I was getting hyper for something to eat. I ordered a bread roll which never arrived and the waiter disappeared anyway. Finally my 1st course arrived but 1 minute later my main course arrived meaning I had 2 bites of my salad which I then abandoned so as to eat a hot meal which was fine. I signed the bill and left. I had a great swim the next day in the lovely pool and went to check out. On paying my bill the bill was wrong but quickly adjusted, I was told it would be emailed to me as I needed it for my company. The Invoice never arrived and I had to ring 3 times to finally get it sent. On the 2nd attempt in the evening there was no reply at all on the phone! I very rarely complain as easy to please and have never put a review on Trip Advisor but felt I had to this time. This is my 3rd time I stayed at a Mercure Hotel and it is only this one that badly let me down. Stephen Frankel 20.5.17

TripAdvisor review
peter c Family - 13/05/2017
« Not quite ready »

Must admit I was a bit disappointed with the quality of the accommodation and the inexperienced night staff. However after speaking to the duty manager JACKIE I was more than satisfied . The hotel is getting better and I wouldn't hesitate staying there again

TripAdvisor review
Couples - 26/04/2017
« Saturday Night at St Helens »

A reasonably priced hotel with good standards and pleasant relaxed staff. Breakfast on Sunday morning was fine although the staff seemed a bit pushed to load up the self service trays. Very enjoyable and a good sleep over location. Although there was two wedding parties our room seemed to be sound proofed so no sound disturbance at all. Location was easy to find with use of Sat Nav and parking appeared to be ample.

TripAdvisor review
O4972MIstevenp Solo travel - 11/04/2017
« Poor check-in/check out procedure »

Room smelt 'fusty' as if it hadn't been aired in a while... Was made to pay on check-in & then asked to pay again on check-out... Also... they are unable to provide a printed receipt as the receptionist told me they didn't have a printer in the building

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest , My apologies for the inconvenience caused during your stay . Please do contact me on gm@mercuresthelens.co.uk and we discuss this matter .This incident doesnot entirely reflect our brand promise and our standards . Warm Regards , Asif B General Manager

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