Hotel - Novotel Suites Colmar Centre (opening April 2018)
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Colmar Centre (opening April 2018) Hotel

4.5/5 64 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber-optic technology gives you the fastest possible Internet connection
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
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Hotel location

Our suites

Measuring 323 sq. ft. (30 m²), our air-conditioned Suites with free WIFI are true living spaces. Sleep soundly thanks to the high-quality soundproofing and cozy, state-of-the-art bed. Enjoy a moment of relaxation in a spacious, modern shower.

  • 72 suites
  • 100% non-smoking hotel
  • 3 suites for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV Bouquet beIN Sports
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 342 reviews

Our guest reviews for Novotel Suites Colmar Centre (opening April 2018)

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating 64 reviews
Ty Couples - 10/10/2018 AccorHotels certified review
« Good hardware but software (ie service) highly lacking. »

Even though had lowered my expectations after reading some of the reviews that it is a new hotel etc, but did not expect that the level of service received was astonishingly bad. This space is too short to actually write about all the things that went wrong in detail, but would put it simply, it was bad experience service wise starting from check in to checking out, with exception of sleeping in the room. It was unbelievable that you only had 1 staff in the evening, who had to handle check ins and also other customer requests etc, of which 1 person on duty was clearly not enough. In addition, we felt discriminated by your staff on duty on the night we were checking in, whose name was Stephanie. She was not being very helpful to us but was all smiles to other Caucasian customers that walked in. Lastly, i was extremely disappointed at the fact that my Platinum status was not duly recognised throughout the stay at your hotel. No room upgrades, no advance room preparation, and completely no attention paid to us during our entire stay. Even during check out, i had to argue about having a late checkout. It only goes to show the acquisition of the Fairmont group by Accor Group has further diluted the quality of the loyalty program at your hotels that was not formerly part of the Fairmont group. I stayed at 3 different brands (Mercure, Novotel Suites and Sofitel) through my stay in Europe this past week, and the stay experience was the worst here at Novotel, followed by Mercure. I think this had made me rethink if i wanted to continue supporting the Accor group, its not even half the level of service i receive at Starwood/Marriot, whereby they have actually improved post their merger unlike yours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.TERENCE Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Colmar Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you can read in the comments, my staff do the best for our customers and we have a high level of welcoming. We do not make differences of colors, or nationality of people...But sometime it take a little bit of time to welcome people. We are surprised by your message, because you forgot to say that I offered to you the next morning in your room, a high quality of Elsass "foie gras" made by a little farm and some body care products. When we have availability, we upgrade our guests (see in the contrat Aclub), unfortunately, this week-end we had no executive room available. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Martin Business - 05/10/2018 AccorHotels certified review
« Short but pleasant stay »

Two night stop during a business trip. Room was large and pleasant. Nice to have a microwave but missed not having an iron and ironing board in the rooom. Bathroom was functional. As I was on business I did miss having a desk that I could work on during the evenings, having instead to improvise by moving a table to be near an electricity socket and having to sit on a sofa bed. Overall though very nice modern hotel and would stay again

Mäurer Families - 04/10/2018 AccorHotels certified review
« Gut »

Gut

Anonymous Couples - 03/10/2018 AccorHotels certified review
« Very comfortable. »

We only stayed one night so not much to write. It was a good stay and convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Anonymous Families - 02/10/2018 AccorHotels certified review

Nice modern hotel conveniently located

Christine Couples - 19/09/2018 AccorHotels certified review
« Great spacious break »

The Novotel has only just recently opened so br new, clean and modern IT was in a great location, 10 min walk from the hub of Colmar. With the convenience of a car bay below the hotel for only 10 euro a night. The rooms were very spacious which was appreciated as we were there for 3 nights MYonly comment that its toiletries were non existent except for shower gel in the shower Can't comment on breakfast as we didn't eat there However the staff were all wonderful with special mention to Stephanie when we asked for help. Nothing was too much trouble for her. AND she always greeted us with a big smile Will certainly stay here again and recommend it to anyone else staying in beautiful Colmar

George D. Couples - 18/09/2018 AccorHotels certified review
« The best hotel in Colmar »

Awsome brand new hotel. Everything from the cleanliness to the facilities was perfect and most of all I would like to emphasize the helpful and professional staff on Reception especially Rashid, Sandra and Stephanie (in alphabetical order). Fantastic location at less than 5 min walk away from the Old City, Venice etc. The hotel has a private underground parking with direct access by elevator to all floors or to the lobby.

Cindy Friends - 16/09/2018 AccorHotels certified review
« Perfect room & location for 2 friends traveling together »

Loved the room - the décor, the space, the creative furnishings, and the separate WC. Location was also great - free parking in the neighborhood, and walking distance to all the sights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YUILL CYNTHIA A., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

B B. Couples - 12/09/2018 AccorHotels certified review
« Well designed modern room »

We stayed for 1 night in transit. Hotel easy to find 300m from Colmar centre so enjoyed good evening there The room was just to our taste and breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN B., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 10/09/2018 AccorHotels certified review
« Nice accommodation although slightly sub-par in comparison with other Novotel hotels »

We've been greeted by very warm and professional receptionists. The hotel room was clean and quite. Actually the whole hotel looks very new and functional. A few glitches in comparison with my previous experiences are that the in-room refreshments were not complete (no instant coffee, no tea) and not replenished daily. Small thing, maybe due to the specific period of my stay, but worth noticing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARMELO C., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 09/09/2018 AccorHotels certified review
« nice hotel but drinks are very expensive »

very empty bar but probably because the drinks are very expensive. one cola 4,50 euro with very small alcohol add of 7,50 euro coming to a total of 12,00 euro! probably that is why the bar was very empty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. J. P., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the price of the drinks, I working with my team in a news Bar menu to have some nice products and price. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ian R. Couples - 08/09/2018 AccorHotels certified review
« MR ian R. »

nice new hotel pity about the staff and their could not care less about the customer i hope this will help. I R..

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN R., Thank you for taking the time to tell us about your experience at the Novotel Suites Colmar Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

H. Friends - 07/09/2018 AccorHotels certified review
« Excellent, as expected from Novotel »

Effective booking process, all arranged as expected. Nice new hotel with good size rooms. Well equipped and comfortable. People very service minded, attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIRK H., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 07/09/2018 TripAdvisor review
« Nice stay »

Very nice Hotel very close to center of Colmar (the Little Venice). Beutiful town with breathtaking architecture. In the serrunding area of Colmar you can see wonderful landscape creatated from a multitude of vineyards. The best place to forget about the passing time.

Familys Families - 04/09/2018 AccorHotels certified review
« new hotel close to old city »

Clean and comfortable rooms suitable for families with 2 children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AYBUKE S., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alex M. Families - 03/09/2018 AccorHotels certified review
« Great looking hotel with great breakfast »

Great stay, Cosy beds, black out curtains. Large powerful showers and yummy breakfast. Would definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEX M., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sam Families - 03/09/2018 AccorHotels certified review
« Weekend Trip (Family »

It was a very nice stay. Novotel with a new standard.A very clean and spacious room for the family. I will definately recommend this hotel to any family and i will definately visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIET E., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paola C. Families - 03/09/2018 AccorHotels certified review
« Very pleasant and friendly. »

Hotel was modern and clean. Staff helpful and friendly. Our family room was a good size with a clean and comfortable bathroom with a good size shower and bath tub. Nice surprise to see a microwave, coffee machine, kettle and teas in the room. The only negative thing was that we left the room on the following morning at 9.30 to visit the town of Colmar and when we came back at 17 the room had NOT been cleaned or the beds made. The cleaning staff knocked on the door at 17.30 and asked if she could clean the room. We had to say no as the kids and us were resting which was annoying. J have no idea why cleaning was left so late. It has never happened to us before on any other trip. We only stayed 2 nights, the following morning we were due to leave so not sure if this hotel always leaves the cleaning until later or if this was just an inconvenience of that day. However all in all it was a good stay and I would recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAOLA C., We very much appreciate your comments regarding your stay at the Novotel Suites Colmar Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the trouble of the cleaning room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

J D. Families - 30/08/2018 AccorHotels certified review
« Nice touches »

Really nice and helpful staff Hotel not ready to be open lots of snags eg signs not fastened to wall. Our room husband identied snags within minutes doors not lined up properly, lights, locks etc. Once jobs done should be great. Very tight exit leaving car park should be designed differently

Steve Couples - 26/08/2018 AccorHotels certified review
« New in colmar »

Very pleasant and helpful staff. Nice to have parking on site even though exit construction is a little tight. Surprised they would open without having completed all construction work on hotel.

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