Hotel - Pullman Baku
Pullman Hotel Pullman Hotel

Pullman Baku Hotel

4.5/5 612 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 115.00 AZN Non member rate
From 103.50 AZN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool (Paying)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium (Paying)
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Other sports activities  (Nearby)
    • Basketball facilities
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The combination of modern design and comfort of our rooms along with high-speed Internet is exactly what you need for a business trip or a family vacation.

  • 280 rooms
  • 149 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 479 reviews

Our guest reviews for Pullman Baku

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 612 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mohammed B. M. Solo - 17/03/2019 AccorHotels certified review
« Grate »

Grate

Hana A. Families - 13/03/2019 AccorHotels certified review

I surprise that the scure is very low

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hana A., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am deeply disappointed to read about the inconvenience you had for the security. Whole team is actively engaged on this review , to make sure that such a case will not happen again. I see that the breakfast and check out also did not meet your expectations. I would appreciate if you would share the details with me, as your feedback is very valuable for us. va… I hope we will have a chance to earn you trust back and welcome you again Sincerely, Vafa Karamova Quality Manager

Raymond M. Business - 12/03/2019 AccorHotels certified review
« Good »

Good

Mark F. Business - 07/03/2019 AccorHotels certified review
« Mixed experience »

Hotel was OK overall. Bar was OK but closed too early however the barstaff were extremly friendly and helpful. The food however was awful and the room service staff and chefs were poor. The internet change during my stay was poor. The noise from the window during any slight wind was terrible and the draft from the windows was poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark F. First of all, we thank you so much for taking the time to reaching out after your recent stay at Pullman Baku and we are truly disappointed to know that your experience did not fully met your expectations. Please accept our sincere apologies for the inconveniences encountered for the food,internet and wind noise. We are, on the other hand, pleased that you found our bar staff extremely friendly and helpful. Thank you again for your feedback, we will reiterate your comments to all related departments. I hope you will give us one more chance to earn your trust back and welcome you again at Pullman Baku best regards Vafa Karamova Quality Manager

L V. V. Business - 07/03/2019 AccorHotels certified review
« Warm people and circumstances, like being a part of the family. »

Everybody received me everyday like being part of the family. Always available to provide help when and where needed, also by just listening and thinking to provide what is needed or required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Van V., It is always a pleasure to receive a feedback from you. Thank you for becoming valuable part of our family. I shared your review with the whole team and it caused a nice smile on their face. Thank you for choosing us Sincerely, Vafa Karamova Quality Manager

H. A. Solo - 06/03/2019 AccorHotels certified review

I like pull man hotel very much ... but Window Blinds is dirty and poll very soon to close. .. I think better just pool open in 24 hours. . Because people go outside at midnight .. when they came back their body need pool for relaxation.. because of this my rate is 8 from 10.... and Except this every thing is veryyyyyyyyy good... I'm so happy chose pull man hotel....

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. H., Thank you so much for your generous review and for choosing Pullman Baku. We are happy that you did not regret for choosing us. We take your concern regarding the pool on board for consideration. Thank you and we hope to welcome you again soon Best regards Vafa Karamova Quality Manager

Christopher G. Business - 20/02/2019 AccorHotels certified review
« Hotel and facilities good, food sadly lacking »

The Hotel and staff are lovely, and the spa facilities very good, the food served at meal times could be better with more variety, also the length of time the food is left out needs to be monitored as there were several cases including myself of upset stomachs. other than that i have no complaits and would happily stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Mark G., We very much appreciate your comments regarding your stay at the Pullman Baku. We definitely take your comments on board regarding the food and sincerely apologize for inconvenience. Thank You also for finding the hotel and the team lovely. This compliment will serve as an encouragement for whole team for delivering even better experiences . And we will happily welcome you again Sincerely, Vafa Karamova Quality Manager

Mr M. P. H. Business - 17/02/2019 AccorHotels certified review
« Very disappointed with the mismanagement of the mini bar facility in my room »

I have used the Pullman/Kempinski for nearly 7 years. On this occasion, the mini bar was obviously not checked after the departure of the previous guest. I was subsequently charged AZN 10 for goods I had not used. An invoice was not raised for this transaction so maybe this is a fraud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Paul H., Let me first to thank you for your loyalty which is highly valued by us and sincerely apologise for the experience you had during your last stay. Please rest assured your comments were taken on board to solve quickly and prevent future occurrence. I hope we will get a chance to earn your trust back and welcome you again at Pullman Baku Best regards Vafa Karamova Quality Manager

Kiran Solo - 14/02/2019 AccorHotels certified review
« Room is fantastic. »

Charging city tax after paying all taxes on expedia doesn't look professional. Power sockets are not universal. This makes guests make errands for the socket Customer service needs to improve. E.g smile is artificial and when asked for power socket they say you can go out and buy anywhere. Fact is there is a shop right infront of the hotel who sells the sockets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiran V., We very much appreciate your comments regarding your stay at the Pullman Baku and sincerely apologize for the inconvenience you had with the sockets. I will definitely share your comments with related departments and act accordingly. I hope we will have another chance to welcome you again Sincerely, Vafa Karamova Quality Manager

N.s.r. Business - 11/02/2019 AccorHotels certified review
« Mr. »

Met all expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas R., What a nice review. Thank you very much for your time and we are looking forward to welcome you again and this time to exceed your expectations. Sincerely, Vafa Karamova Quality Manager

Joy M. Friends - 09/02/2019 AccorHotels certified review
« Great »

Nice room with heating, neat & clean wash rooms

Pavel K. Business - 22/01/2019 AccorHotels certified review
« Excellent! »

Friendly staff, ready to help at any time!

Nurlana Business - 09/01/2019 AccorHotels certified review
« Comfortable and warm »

My experience in your hotel was extremely good. Rooms are clean and warm. Though I would like to highlight that amazing staff of the Hotel, all of them were friendly and very helpful. I used your spa area where I enjoyed the pool and sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nurlana G., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vafa Karamova Quality Manager

K. S. Families - 01/01/2019 AccorHotels certified review
« GREAT »

Surprised to see PLATINUM MEMBER pays for breakfast and not complimentary as in all accor hotels all over world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K. S, First of all thank you for your loyalty as a Platinum member of Accorhotels which is truly valued. Please accept my sincerest apologies for the comment about breakfast charge. Be assured that we will investigate the issue and take appropriate measure to prevent future occurrences. Looking forward to welcome you again. best regards Vafa Karamova Quality Manager

kanwar s Family - 01/01/2019 TripAdvisor review
« Stay in BAKU PULLMAN »

Every thing was GREAT!but I was surprised to see that I being PLATINUM MEMBER of accor hotels I had to pay for breakfast.i have travelled all over world and stayed in accor group hotels but has never payed for breakfast as it has been always been complimentary but BAKU PULLMAN is first hotel where I was charged!!!little surprising for PLATINUM member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kanwar S, First of all thank you for your loyalty as a Platinum member of Accorhotels which is truly valued. We love it when "everything is great" and the team is happy to know we were able to create this experience for you. Please also accept my sincerest apologies for the comment about breakfast charge. Be assured that we will investigate the issue and take appropriate measure to prevent future occurrences. Looking forward to welcome you again. best regards Vafa Karamova

Sattam Solo - 25/12/2018 AccorHotels certified review
« A. »

Not bad the room was good.

Anonymous Business - 13/12/2018 AccorHotels certified review
« Very nice hotel, courteous staff »

Im satisfied with my stay. The first night was a little problematic because I had a divided room and the people in the next room caused a lot of noise so late at night that it was impossible to sleep. Besides that all is fine and Im thanking you very much.

Thomas Business - 02/12/2018 AccorHotels certified review

The air is blowing strait in true the door. And is very loud , hard to sleep.

Bhavik D. Friends - 30/11/2018 AccorHotels certified review
« extremely bad service »

all services , bathroom not good ,drainage problem , then locker not working ,totally unsafe in that , reception service also bad .. face very bad experience with them totally cheating with customer , taking higher price for hotel and cheap service.

Mrs B. C. Business - 25/11/2018 AccorHotels certified review
« Mrs Bernadette C. »

Very nice. Comfortable room with excellent facilities.

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10.00P
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