Pullman Baku Hotel 5 stars

TripAdvisor rating 4.5/5 647 reviews
Pullman Baku
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+ 21 Services
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Hotel extras

  • The biggest spa in Baku (3,500 m²)

  • Pullman Baku is a resort within the city with swimming pools, spa and Aqua park.

  • Multi-level Aqua park (4,000 m² ) with 6 open air pools, 3 slides and whirlpool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 AZN
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Baku

Mikayil Mushfig Street
1C
1006
baku
azerbaijan

Tel: +994125389090

Fax: (+994)12/5389091

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXIT OF ELEMLAR METRO STATION :   4

  • ELMLAR METRO STATION :   4

  • By plane

    HEYDAR ALIEV At 30km / 18 miles

  • By car

    SALYAN HIGHWAY At 2km / 1 miles

  • By train

    BAKU At 6km / 3 miles

GPS :40.355185, 49.8035939

Our accommodations

The combination of modern design and comfort of our rooms along with high-speed Internet is exactly what you need for a business trip or a family vacation.

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

DELUXE ROOM, 2 Single Size Beds,City View

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

PREMIUM DELUXE ROOM, 1 King Size Bed,City View

  • Max. number of persons: ‌4
  • Area: From 47
  • Views: Garden side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: ‌4
  • Area: From 61
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

SUPERIOR SUITE, 1 King Size Bed and 2 Single Size Beds, High Floor

  • Max. number of persons: ‌6
  • Area: From 95
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Fridge(...)

EXCLUSIVE SUITE, 1 King Size Bed, High Floor

  • Max. number of persons: ‌4
  • Area: From 90
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

PRESIDENTIAL SUITE, 3 King Size Beds, High Floor

  • Max. number of persons: ‌6
  • Area: From 374
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Our restaurants and bars

PEPPERMILL

Type of cuisine: International

Combines rich international and Azerbaijani cuisine traditions with gourmet style, presenting an experience to guests who would like to taste our unique and delicious local flavors. Smart and casual, located on the ground floor of the hotel.

"CHILL"BAR

Photo non contractuelle / Strictly non binding

Located in the heart of the hotel, our lobby bar offers remarkable tea experience for all guests who stop by for a coffee appointment or business lunch. Beautiful summer terrace located among green garden. Open 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 600 m²

  • Maximum capacity: 525 people

  • Maximum banquet capacity: 370 people

Find out more

Our guest reviews for
Pullman Baku

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

532 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

647 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Anonymous Friends - 01/07/2019 AccorHotels certified review

Very poor service. We supposed to stay there 4 night but we check out after first night stay. Very very very poor service and disappointed. Sorry

It was a good stay

Customer review rating 4.3/5

Kanish B. Business - 17/06/2019 AccorHotels certified review

It was a good stay I was happy with my room however I feel that when I put in my preferences on accor website EX: cold room AC on, high floor etc does that get sent to the hotel? Cause that wasn’t the case. My overall experience was good the staff was friendly and nice they were attentive.

Dear Kanish B., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Very good in all aspects

Customer review rating 4.3/5

Zeev C. Business - 14/06/2019 AccorHotels certified review

Pleasant, calm and clean.

Dear Zeev C., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

distance from town is only negative

TripAdvisor rating 4.5/5

JENNY T Couples - 09/06/2019 TripAdvisor review

Fabulously comfortable bed and pillows. Staff very attentive and helpful but the location from town and other dining options worth considering. There is a free shuttle bus however departs city around 9pm which leaves very little time to see the great light show. Taxi fares varied from Az 10-20 and 35 from the airport.

Excellent service, clean and spacy room.

Customer review rating 4.3/5

Rumen Business - 01/06/2019 AccorHotels certified review

Comfortable stay, quiet place.

Dear Rumen G., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Extremely good

Customer review rating 4.3/5

Balraj Friends - 13/05/2019 AccorHotels certified review

It was a great experience . Very nice and courteous staff.

Dear Balraj C., Thank you for taking the survey and letting us know about your experience. We are so happy to read that it was an excellent one. Looking forward to welcome you again. Sincerely, Vafa Karamova Quality Manager

Excellent Hotel, very friendly

Customer review rating 4.3/5

J R. Couples - 09/05/2019 AccorHotels certified review

Excellent hotel, we arrived early in the morning expecting to wait till afternoon to check in, reception staff were very accomodating and let us check in early. The breakfast was very good, all staff were very efficient and friendly, there was a courtesy bus into center of Baku which was really good. We went to Baku to watch F1 race, it's a fabulous city would definitely come back and would stay here again - thank you for a great holiday.

Dear Ms. Jill R., It was a great pleasure to host you. Thank you for letting us know about your experience at Pullman Baku. It is a great start of the day of reading your feedback, especially the one regarding the efficient and friendly staff. Will definitely share this with my colleagues who will be very happy that they could contribute to your stay. We expect you also in period of in between formula races. sincerely Vafa Karamova Quality Manager

F1 GP

TripAdvisor rating 4.5/5

istrocan Business - 08/05/2019 TripAdvisor review

a very pleasant stay with friendly staff. Porters very helpful. Nice spa facilities. But were out of tonic water at the bar, they tried to pass me a gin & tonic with soda water! no mini bar in the room and beverages shop closed early...

Valued guest, Thank you for letting us know about your experience. I am extremely happy to read that it was a pleasant stay. We have recently opened a new "Grab and Go" shop where the guests can buy or order drinks, delicious packed food from our kitchen and other selection of items to their rooms. I am sorry to hear about the service we failed at Bar, taking on board to avoid any future occurrence. We appreciate your comment and looking forward to welcome you again Best regards Vafa Karamova Quality Manager

Bathrooms/bar/restaurant

Customer review rating 4.3/5

Mario Business - 06/05/2019 AccorHotels certified review

Not so good,bathroom needs to have normal shower hose as every other normal place. Bar have very small food/snack selection,not to mention spicy popcorns.Never/ever have experienced something like it.No normal salty popcorns. Restaurant should have more dishes on menu.No mini bar in room...

Dear Mario S., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently opened our terrace with a completely new concept and menu which includes a various selection of snacks and foods from tandir and mangal which are "must-haves" of Azerbaijani cuisine. I hope you give us one more chance to welcome you back for a pleasant stay. Sincerely, Vafa Karamova Quality Manager

An excellent sojourn in a first rate hotel

Customer review rating 4.3/5

Neil W. Business - 01/05/2019 AccorHotels certified review

I was upgraded to the Residence building and the experience was first class.

Dear Neil W., We are in love with your feedback. Short and heart-warming. Thank you. I will definitely share it with the whole team who will be happy like me. We are looking forward to welcome you again for another first class service Sincerely, Vafa Karamova Quality Manager

Room cleanliness

Customer review rating 4.3/5

Ahmet B. Business - 30/04/2019 AccorHotels certified review

The first day I checked into the hotel room, The bathroom toilet wasn’t clean, it looked like it wasn’t cleaned at all. Other than that it was OK

Dear Ahmed B., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Fantastic.

Customer review rating 4.3/5

Clive A. Business - 12/04/2019 AccorHotels certified review

The hotel was fantastic, very clean, staff excellent, very friendly, very attentive. My many thanks to Vusal Nijat and Javid who were excellent in looking after my queries and totally plesent in every aspect of their duties. In all would not hesitate to stay there again.

Dear Clive A., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Very good hotel, great stuff but internet service quite below standards

Customer review rating 4.3/5

S. G. L. Business - 28/03/2019 AccorHotels certified review

I enjoy stay at Pullman Hotel, all great people and place, the Gym is amazing. I have only a big concern as Internet service that is always below standards. As I explained with staff as they often request Internet service is quite low speed but this can be even acceptable.... but mostly of times specially at late time is so slow that cannot even open a normal site. I had to use my mobile hotspot to have internet. I was in same hotel but on different manning and we always had not problem. I will be happy to give a 10 when I will have a good internet service.

Dear Guido L. S., We very much appreciate your generous and constructive feedback. It means a lot to all of us at Pullman Baku family. Thank you I apologize for inconvenience you had because of internet. We provide two kind of free access to our guests. We have "free access" to our external guests and access for our staying guests to include the room number to get connected. In order to get faster internet our staying guest should choose the one which wants the room number. We take this review on board to change the landing page in order to make it clear for our guests. On a positive note, thank you for mentioning about our people and Gym. We certainly looking forward to welcome you again Sincerely, Vafa Karamova Quality Manager
Customer review rating 4.3/5

Rmk Business - 19/03/2019 AccorHotels certified review

I was placed on smoking floor without veen been asked in regards to this.

Dear Jensen R., I am deeply disappointed to read that your experience at Pullman Baku has not been entirely in keeping with your expectations. It is rather uncommon that we hear of such displeasure, and I sincerely apologize for the inconvenience you had during check in and were not asked your preference about smoking floor, and I assure you that it is an exception not a norm. You comment is shared with front office team and we make sure it never happens in the future. We would hope that on a future trip to Baku, we would be able to show you the personalized attention one expects as a loyal guest in our Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vafa Karamova Quality Manager

Grate

Customer review rating 4.3/5

Mohammed B. M. Solo - 17/03/2019 AccorHotels certified review

Grate

Dear Mohammed A Bin m., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department
Customer review rating 4.3/5

Hana A. Families - 13/03/2019 AccorHotels certified review

I surprise that the scure is very low

Dear Hana A., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am deeply disappointed to read about the inconvenience you had for the security. Whole team is actively engaged on this review , to make sure that such a case will not happen again. I see that the breakfast and check out also did not meet your expectations. I would appreciate if you would share the details with me, as your feedback is very valuable for us. va… I hope we will have a chance to earn you trust back and welcome you again Sincerely, Vafa Karamova Quality Manager

Good

Customer review rating 4.3/5

Raymond M. Business - 12/03/2019 AccorHotels certified review

Good

Dear Raymond M., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Mixed experience

Customer review rating 4.3/5

Mark F. Business - 07/03/2019 AccorHotels certified review

Hotel was OK overall. Bar was OK but closed too early however the barstaff were extremly friendly and helpful. The food however was awful and the room service staff and chefs were poor. The internet change during my stay was poor. The noise from the window during any slight wind was terrible and the draft from the windows was poor

Dear Mr. Mark F. First of all, we thank you so much for taking the time to reaching out after your recent stay at Pullman Baku and we are truly disappointed to know that your experience did not fully met your expectations. Please accept our sincere apologies for the inconveniences encountered for the food,internet and wind noise. We are, on the other hand, pleased that you found our bar staff extremely friendly and helpful. Thank you again for your feedback, we will reiterate your comments to all related departments. I hope you will give us one more chance to earn your trust back and welcome you again at Pullman Baku best regards Vafa Karamova Quality Manager

Warm people and circumstances, like being a part of the family.

Customer review rating 4.3/5

L V. V. Business - 07/03/2019 AccorHotels certified review

Everybody received me everyday like being part of the family. Always available to provide help when and where needed, also by just listening and thinking to provide what is needed or required.

Dear Mr. Van V., It is always a pleasure to receive a feedback from you. Thank you for becoming valuable part of our family. I shared your review with the whole team and it caused a nice smile on their face. Thank you for choosing us Sincerely, Vafa Karamova Quality Manager
Customer review rating 4.3/5

H. A. Solo - 06/03/2019 AccorHotels certified review

I like pull man hotel very much ... but Window Blinds is dirty and poll very soon to close. .. I think better just pool open in 24 hours. . Because people go outside at midnight .. when they came back their body need pool for relaxation.. because of this my rate is 8 from 10.... and Except this every thing is veryyyyyyyyy good... I'm so happy chose pull man hotel....

Dear A. H., Thank you so much for your generous review and for choosing Pullman Baku. We are happy that you did not regret for choosing us. We take your concern regarding the pool on board for consideration. Thank you and we hope to welcome you again soon Best regards Vafa Karamova Quality Manager
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