Fairmont Chengdu

Customer review rating 4.8/5 1,269 reviews
Fairmont Chengdu
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Hotel extras

Located in the heart of Tianfu New Area, only 5 minutes' walk to Century City subway station and 25 minutes' drive from Chengdu Shuangliu International Airport; 336 spacious guest rooms; a panoramic view of the city from Manhattan on the top floors

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congress center

Hotel location

Fairmont Chengdu

269 Tianfu Avenue Middle Section
Hi-Tech Zone
610041
chengdu
china

Tel: +862888003333

Fax: (+86)28/85319090

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTURY CITY :   1 Century City

  • By plane

    CHENDGU AIRPORT At 20km / 13 miles

GPS :30.553303, 104.069401

Our accommodations

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

Deluxe King Smoking

  • Max. number of persons: 3
  • Area: From 58
  • Wireless internet in your room

Fairmont Gold King Non Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room

Fairmont Gold Grand King Non Smoking

  • Max. number of persons: 3
  • Area: From 58
  • Wireless internet in your room

Fairmont King Non Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room

Fairmont 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

Fairmont King Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room

Fairmont King SK Accessible

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room

Fairmont 2 Queens SK Accessible

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

Deluxe King Non Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room

Deluxe 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room

Deluxe 2 Queens Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room

Fairmont Gold 2 Queens NS

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room

Fairmont 2 Queen-Size Beds Smoking Room

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

One Bedroom Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Wireless internet in your room

One Bedroom Suite Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Wireless internet in your room

Fairmont Gold Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Wireless internet in your room

Signature Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 157
  • Wireless internet in your room

Presidential Suite

  • Max. number of persons: 5
  • Area: From 264
  • Wireless internet in your room

Our restaurants and bars

SPECTRUM

Type of cuisine: International

Spectrum offers a tempting array of Asian and Western cuisines served throughout the day at the main Lobby level. Select from our fresh and vibrant à la carte menu and open-kitchen stations for noodles, Sichuan cuisine and international dishes.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHANG YI

Type of cuisine: null

Chang Yi is a contemporary Chinese restaurant inspired by the world of art. Each dish prepared by our Chinese Master Chef, is an ARTISTIC culinary interpretation of the elements relating to the landscape, lifestyle and culture in the SICHUAN province.

Cube

Photo non contractuelle / Strictly non binding

Cube combines a lobby lounge and a cocktail bar into an integrated space over two levels of unique architectural design. It is an ideal venue for social activities and private salons.

Manhattan

Photo non contractuelle / Strictly non binding

Step into history and sip on an artisanal cocktail in "Manhattan", the hotel's signature bar and restaurant. Capturing the essence and style of 1920's New York, this unique space showcases an art deco design complete with a 'Speakeasy Whiskey Bar'.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 730

  • Maximum capacity: 730 people

Find out more

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

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AccorHotels Rating 4.8/5

1,269 reviews

Fabulous stay in Fairmont Chengdu!

Customer review rating 4.8/5

Christie L. Families - 06/09/2019 AccorHotels review

My family and I were extremely happy with our stay. We had an excellent experience with friendly helpful staff from the first email contact through to check in, dining and check out. The staff was really kind and willing to attend any request. We stayed in this 5 stars hotel for 5 nights. My room was a corner room which was spacious, clean, modern and have a free extra bed for my child. The decor and bush outlook was lovely. We had very nice dining experiences in the restaurant and Chinese Restaurant. The food was very reasonably priced, food quality and variety truly proved to be a highlight of our stay. Not only was the food good, it was fantastic!!! Amazing F &B with very high service standard, waiters and waitresses were bright and happy with great focuses on their customers. We would like to say Thank You for the great dining experience. The hotel facilities, swimming pool and gym room were good maintenance and user friendly. This is one of the best hotels that I have ever stayed. I will definitely stay again and highly recommend to others. Thank you Fairmont Chengdu!

GM

Customer review rating 4.8/5

Raslan S. Business - 13/08/2019 AccorHotels review

The meaning of hospitality and generosity could be felt in Fairmont Chengdu from the minute you check in till you say good bye. Thanks to the professionally trained staff who made our stay memorable.

Dear Mr. S., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! We are thrilled to read that you have enjoyed a satisfied stay! Your kind compliment on hotel service has been shared with team members to support their ongoing passion for excellence as we continuously strive to create our guests unique Fairmont memorable stay experiences. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

cozy,comfortable

Customer review rating 4.8/5

J. L. Business - 12/08/2019 AccorHotels review

the service of concierge and receptionist are very good, a small favor: if they could remember the living habit of the guests when they staying hotel again that would be fine.:-)

Another great stay at the Fairmont Chengdu

Customer review rating 4.8/5

Daniel B. Business - 05/08/2019 AccorHotels review

I was well taken care of, as always. Jasmine, Sandara, and the rest of the staff at the Fairmont Gold Lounge made sure that my stay was very comfortable. Jessica at the concierge desk took care of a number of items for me, and Lucia the hotel manager was very personable and made sure that I was having a good stay.

Mr Henry L.

Customer review rating 4.8/5

Henry L. Families - 28/07/2019 AccorHotels review

excellent customer service, nearly all of the time of our stay. particular praise is due to Jessica Feng, the Concierge Team and JoJo Peng for their personal attention to our queries and their very friendly attitude and care for us during ou time at the Hotel.

Great experience

Customer review rating 4.8/5

Di Solo - 28/07/2019 AccorHotels review

Ms Jasmine Feng working for the executive lounge has been mostly helplful.

Customer review rating 4.8/5

Xinxinwan Friends - 16/07/2019 AccorHotels review

generally it was good but maybe more constant care

Comfortable & Excellent

Customer review rating 4.8/5

Y. X. N. Business - 08/07/2019 AccorHotels review

1) Polite & professional Reception staff; 2) Room is clean and decent; 3) Nice view of the room window; 4) High quality Fitness facility;

Dear Mr. Y., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our loyalty guest, we are thrilled to read that you have enjoyed an excellent stay! Your kind compliment on hotel service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Once again, thank you for your wonderful review, we sincerely look forward your next visit soon, team members will strive to create you unique Fairmont memorable experiences! With Best Regards, Rita Ge Guest Experience Manager

Best experience I had in all my travels

Customer review rating 4.8/5

Manhoi C. Business - 06/07/2019 AccorHotels review

Staff paid great attention to detail. Anticipating all of my needs.

Dear Mr. c., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our loyalty guest, we are so thrilled to read that you have enjoyed an exceptional experience! Your kind recognition has been shared with team members to support their going passion for excellence on our daily offerings, wish our attentive service and well-equipped facilities have created you a pleasant time with us. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon! With Best Regards, Rita Ge Guest Experience Manager

Very friendly Gold Lounge team looked after me for my entire two week stay

Customer review rating 4.8/5

Matt T. Business - 03/07/2019 AccorHotels review

Excellent service from Gold Lounge team and room attendant service was very good. Friendly door staff at entrance to hotel

Sublime hotel great service

Customer review rating 4.8/5

Anonymous Families - 29/06/2019 AccorHotels review

Loved the hotel - modern beautiful and nice people

Fantastic staff make the difference

Customer review rating 4.8/5

Tom F. Business - 20/06/2019 AccorHotels review

I greatly enjoyed my most recent stay, and was pleased to receive a room upgrade (as a frequent guest in the hotel this year, it is nice when this is recognised). The suite however was not of a high standard - the condition of the furnishings was poor, and I would have been deeply dissatisfied had I paid for this room. The in-room dining is below-average, I ordered and after delivery, I then had to ring to complain about my dish, which was replaced. The TVs stopped working, the maintenance staff arrived quickly though and solved the issue. There is plenty of water provided, but inadequate coffee for the machine, and the refilling of the amenities is not consistent. The breakfast service depends on the day you attend, on the Sunday the tables weren't cleared regularly, although there are always staff members present who can understand English (as a regional hotel in China I do feel there is enough staff with enough language ability to make communication for non-Chinese speakers possible). On Monday however I was able to get through quickly and to my satisfaction. It is however the quality of the staff that make the trip - I can put up with issues if I know that the staff are willing to try and help the guest, and actually do work to try to rectify situations and comply with requests. The staff at Fairmont Chengdu are a real asset - in a previous trip accompanying me to the hospital with my son, this time helping me to track down a store selling a local snack I had been asked to bring back. You can always get the help you need, and that help is always given well, without grudging the request. As I said, I enjoyed my stay at the hotel, as I know that if I have an issue (and there is usually something), that I can speak with caring and responsive staff who will do as much as they can to assist me.

Another great stay at the Fairmont Chengdu

Customer review rating 4.8/5

Daniel B. Business - 18/06/2019 AccorHotels review

I stay at the Fairmont Chengdu quite frequently on 2-3 day business trips. As usual, the service and accommodations were outstanding. The concierge desk is very helpful as always - Jasmine, Jessica, and Hunter - and the staff in the Gold Lounge made me feel very welcome - Eiffer, Claire, and Candy. The gym is nice and well maintained, always easy to get in a morning run on the treadmill.

warm welcoming & good care during stay

Customer review rating 4.8/5

Ky Business - 18/06/2019 AccorHotels review

warm welcoming & good care during stay

Great stay experience.Great suite,great cocktails of the members drink voucher

Customer review rating 4.8/5

Roman W. Friends - 11/06/2019 AccorHotels review

It's favourite room and favourite hotel in chengdu. I'm very appreciate for the FO: Sylvia,John and Caroline's great and professional services. Thank you!

guest

Customer review rating 4.8/5

Wengui.h. Business - 07/06/2019 AccorHotels review

perfect

Dear Mr. H., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a perfect stay, wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us! Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Room and dining were very good - reception destroyed my overall good impression

Customer review rating 4.8/5

Anonymous Business - 05/06/2019 AccorHotels review

Room and dining were very good - reception destroyed my overall good impression

Very good welcome by Gold Staff

Customer review rating 4.8/5

Terry L. Business - 03/06/2019 AccorHotels review

Excellent

Fairmont is a hotel where I will definitely come back again.

Customer review rating 4.8/5

Ken W. Friends - 30/05/2019 AccorHotels review

This trip I was supposed to stay at Waldorf but as soon as I arrived in Chengdu I have changed my mind and decided to stay back in Fairmont where I had a wonderful experience when I was in Chengdu last December. From the moment I arrived at the hotel I knew that my decision was right. The staffs were welcoming and shown full respect to me like I'm part of their family. Special thank you to Caroline , a lovely girl who helped a lot during my stay. Lawrence, who I guess is the manager of the lobby he is so considerate and efficient. And James, a young boy who is showing positive energy and passion of his job. I could see that the front desk is obviously well trained and this is always the main reason for me to choose Fairmont as my priority hotel in Chengdu. The hotel itself is beautiful and the room is luxurious and spacious for Chengdu. I like the breakfast and gym as well. It is a pity that I missed the trail opening of the Manhattan bar. Overall I'm very satisfy of my stay at Fairmont and again I will definitely come back again. Thanks to all.

Dear Mr. W., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your feedback! As our loyalty guest, we are so thrilled to read that you have enjoyed another satisfied stay with us, and the service in particular from Caroline, Lawrence and James has left you a lasting impression! Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings. Once again, thank you for your wonderful review! We sincerely look forward your next visit with us soon in near future to also experience Manhattan bar which has launched soft opening on 30th May to enjoy the unparalleled experience that you deserve! With Best Regards, Rita Ge Guest Experience Manager

Great stay

Customer review rating 4.8/5

L. Y. H. Business - 27/05/2019 AccorHotels review

Room is clean and spacious. Staff are all professional and helpful.

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