Fairmont Chengdu

Customer review rating 4.8/5 1,087 reviews
Fairmont Chengdu
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Hotel extras

Fairmont Chengdu owns the perfect location at the heart of Tianfu New Area and Hi-tech Zone. It is surrounded by the diverse companies and properties in the Southeast China. Walking distance to the Software Park and Hi-Tech Industrial Development Zone.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congress center

Hotel location

Fairmont Chengdu

269 Tianfu Avenue Middle Section
Hi-Tech Zone
610041
chengdu
china

Tel: +862888003333

Fax: (+86)28/85319090

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTURY CITY :   1 Century City

  • By plane

    CHENDGU AIRPORT At 20km / 13 miles

GPS :30.553303, 104.069401

Our accommodations

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

Deluxe King Smoking

  • Max. number of persons: x3
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont Gold King Non Smoking

  • Max. number of persons: x3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont Gold Grand King Non Smoking

  • Max. number of persons: x3
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont King Non Smoking

  • Max. number of persons: x3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont 2 Queens Non Smoking

  • Max. number of persons: x4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont King Smoking

  • Max. number of persons: x3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont 2 Queens SK Accessible

  • Max. number of persons: x4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Deluxe King Non Smoking

  • Max. number of persons: x3
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Deluxe 2 Queens Non Smoking

  • Max. number of persons: x4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Deluxe 2 Queens Smoking

  • Max. number of persons: x4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont Gold 2 Queens NS

  • Max. number of persons: x4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont 2 Queen-Size Beds Smoking Room

  • Max. number of persons: x4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

One Bedroom Suite Non Smoking

  • Max. number of persons: x4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

One Bedroom Suite Smoking

  • Max. number of persons: x4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Fairmont Gold Suite Non Smoking

  • Max. number of persons: x4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Signature Suite Non Smoking

  • Max. number of persons: x4
  • Area: From 157
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Presidential Suite

  • Max. number of persons: x5
  • Area: From 264
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

Our restaurants and bars

SPECTRUM

Type of cuisine: International

Spectrum offers a tempting array of Asian and Western cuisines served throughout the day at the main Lobby level. Select from our fresh and vibrant à la carte menu and open-kitchen stations for noodles, Sichuan cuisine and international dishes.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHANG YI

Type of cuisine: null

Chang Yi is a contemporary Chinese restaurant inspired by the world of art. Each dish prepared by our Chinese Master Chef, is an ARTISTIC culinary interpretation of the elements relating to the landscape, lifestyle and culture in the SICHUAN province.

Cube

Photo non contractuelle / Strictly non binding

Cube combines a lobby lounge and a cocktail bar into an integrated space over two levels of unique architectural design. It is an ideal venue for social activities and private salons.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 730 m²

  • Maximum capacity: 730 people

Find out more
Fairmont Chengdu Meeting Room

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

1,087 reviews

Disappointment vs expectation of the Fairmont brand

Customer review rating 4.8/5

R C. Business - 05/04/2019 AccorHotels certified review

The decoration of the room is good. To my surprise, no in room dinning menu. Called the service desk for a menu, waited half an hour then came with a dinning trolley with fried noodle and claimed I have made the order. Rejected of course and waited another half hour before a menu was delivered. Breakfast - both reception and waitress told me to find my own table. When I got some food and found a table to sit, a captain came and said the table needed to be cleared and I had to sit somewhere else. Definitely not the standard I expect from a Fairmont hotel.

Best service

Customer review rating 4.8/5

L. K. H. Couples - 04/04/2019 AccorHotels certified review

Clean and comfortable room, good service

Dear Mr. L., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliment on hotel service which has been shared with team members to support their ongoing passion for excellence on our daily offerings! Wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Just a five-star criterion hotel

Customer review rating 4.8/5

Hardly Families - 03/04/2019 AccorHotels certified review

Compared with same category hotels I had stayed in Chengdu, Fairmont might not be mentioned in the same breath as Waldorf Astoria、The St.Regis、Ritz-Carlton and Niccolo. If you regard it as a standard five-star hotel, it appeared what a five-star hotel should be, that’s all! But it has a long way to go before considered a top luxury hotel in Accor. To be frank, there is a huge performance gap between Fairmont and other top luxury hotels (including Marriott group,Hilton group ,LHW...) I have to give my special thanks to the hotel concierge which assist with my luggage when I arrive and guide me to check in warmly. Every single member of concierge staff treats thier job as if it’s an honor to be a part of a family. But all the other staffs were indifferent, no smile、 no greeting、no manners during check in. “ID card” I was shocked by such a short and unmannered sentence with imperative mood! I don’t think this staff in the right position! When I opened my door,there’s a housekeeping in my room! It’s an unavailable room! In the evening, no turn-down service for me even I illuminated the “clean up is needed” light. They ignored member right in Accor.

Great stay

Customer review rating 4.8/5

D. C. Couples - 03/04/2019 AccorHotels certified review

Great hotel. Loved the pool and facilities. Concierge was very helpful and food was fantastic

Dear Mr. D., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a satisfied experience, wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay! Your kind compliment for Concierge service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Staff were kind and extremely helpful

Customer review rating 4.8/5

Jong W. H. Solo - 20/03/2019 AccorHotels certified review

Thank you for making my stay enjoyable and satisfying. Would 100% visit again

Dear Dr. H., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfying stay, wish you have had a pleasant time with us! Your kind compliment on staff service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Nice. Gift I like it

Customer review rating 4.8/5

Rob Business - 20/03/2019 AccorHotels certified review

Very good

Dear Mr. R., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are glad to read that you have enjoyed a satisfied stay, wish you have had a pleasant time with us! Meanwhile we noted there are still space for us to be improved on WIFI and In Room Dining service, you are highly appreciated to share with us additional feedback regarding this, team members will keep continuously improve to create you an even better internet and dining experiences. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Exceptional Service

Customer review rating 4.8/5

John J. Families - 19/03/2019 AccorHotels certified review

I had the pleasure of staying at the Fairmont Chengdu at the conclusion of our father/daughter China adventure. We both needed a respite from our hectic travels and frenetic pace. We checked in and were greeted with a warm welcome by Fisher and his team. Upon arrival to our room, we knew we were in a special place that would allow us to recover and unwind before our long flight back to LAX. The rooms have every amenity a five star hotel should have and even a few surprises. We also dined at Cube and had our first western meal in over a week. We have loved the food of Sichuan, however, it was nice to have a pizza, a cheeseburger and assorted appetizers. The Waygu steak and Asparagus Spears were amazing I highly recommend them. After an amazing nights sleep on the best beds we have used in China, we decided to visit the Willow Stream spa for a workout and swim before heading to the airport. They have an excellent workout facility that is very clean and has all the latest machines. A very attentive staff and an amazing facility that I look forward to visiting again. A special thanks to George Ju and his team for helping to make memories for my daughter that will last a lifetime.

Another great stay at Fairmont ChengDu

Customer review rating 4.8/5

Daniel B. Business - 18/03/2019 AccorHotels certified review

As usual, was well taken care of by the staff at the Fairmont. The staff at the Gold lounge was excellent as always. Candy, Sandara, and Claire were very helpful. Pickup from the airport was smooth, arrangements for my departure were very easy. Used the gym several times, it's kept in excellent condition, fresh towels, fruit, and water.

China GM of multinational company

Customer review rating 4.8/5

P. Business - 16/03/2019 AccorHotels certified review

The staff at Fairmont Chengdu always take very good care of our stays. This hotel has been the designated hotel for our employees and guests in Chengdu since their opening in Feb 2017. Candy Zhu and her team on the executive floor in particular always goes above and beyond not just with their hospitality but also professional and efficient support to allow us to conduct business meetings and receive our guests at the executive club lounge. I would really like to compliment their great efforts!

Dear Mr. P. Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our loyalty guest, we are so thrilled to read that you have been taken good cared during each stay, especially Candy and team were able to provide assistance to create your company a convenient meeting environment in lounge. Your kind compliment has been shared with team members to support our ongoing passion for excellence to create guests unique Fairmont memorable experiences. Thank you again for your wonderful review! We sincerely look forward to warmly welcome you back soon! With Best Regards, Rita Ge Guest Experience Manager

my home

Customer review rating 4.8/5

Zifan H. Couples - 12/03/2019 AccorHotels certified review

After 4 months, i return Fairmont Chengdu again. Everything are familiar. When i walked in the hotel, Jessica was already waited me in the lobby, guided me to the Gold Lounge to Check-in. It was very happy to meet my old friends again in gold lounge. Check-in was quick and efficient. Room was good and this time was a new style suite, i love it. I spend whole day in the gold lounge, Candy, Sandra, Nova and John looks after me very well. Both of them are friendly and easy chat. It was very surprise that Jasmine has move to western restaurant. As a loyalty guest, i know that western restaurant was face to a lot of problem. During this stay, i have my dinner in western restaurant two times, My old friends (Jasmine and Roccio) was very busy because they didn't have enough waiter. But they did their duty. I really hope Jasmine can all the best in the future, make western restaurant better. Overall although it was already 4 month since last time stay in Fairmont Chengdu, but for me it is good to see all my friends are well. Like i said so many times before, Fairmont CHengdu is not just a hotel, but also it is my home in Chengdu. BTW, all performances in the annual party were excellent. I spend a wonderful time during that night.

Stay at Fairmont Chengdu

Customer review rating 4.8/5

Collin C. Business - 05/03/2019 AccorHotels certified review

My stay was pleasant and the room was so comfortable. Staff are very helpful. Service level is top notch. Convenient location to commute via public transport.

Dear Mr. C., Greetings from Fairmont Hotel Chengdu and thank you for staying with us again! As our loyalty guest, we are so thrilled to read your kind compliment for hotel service which was able to create you a comfortable stay! Wish you have enjoyed a pleasant time with us. Thank you for your wonderful review, we sincerely wish to warmly welcome you back soon! With Best Regards, Rita Ge Guest Experience Manager

Comfortable & elegant

Customer review rating 4.8/5

B. Business - 27/02/2019 AccorHotels certified review

From check in to check out, service was impeccable, stay was very comfortable & quiet, rooms were clean and elegant, spa was exactly as expected.

Dear Ms. B., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay, and your kind compliment on hotel service and SPA treatment have been shared with team members to support their ongoing passion for excellence. Wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! Rita Ge Guest Experience Manager

Comfortable Stay

Customer review rating 4.8/5

C Business - 23/02/2019 AccorHotels certified review

Room is comfortable especially the bedding, Cube bartender Edwin is very good, had very nice time there with tasty food and drinks. Breakfast is also a plus, I will stay again next time.

Dear Ms. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a comfortable stay, and Cube bar Edwin was able to create you a pleasant time! Your kind compliment has been shared with team members to support their ongoing passion for excellence. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! Best Regards, Rita Ge Guest Experience Manager

Warm hospitality and exceleent service

Customer review rating 4.8/5

Xiaowei M. Business - 19/02/2019 AccorHotels certified review

Very satisfied with the hotel service from arrival check in to departure. friendly hotel staff and warm assistance.

Dear Mr. m., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a satisfied stay, and your kind compliment on hotel service has been shared with team members to support their ongoing passion for excellence on our daily offerings! Wish our thoughtful service, well-appointed facilities and comfortable environment have created you an exceptional time with us! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! Best Regards, Rita Ge Guest Experience Manager

nice experience

Customer review rating 4.8/5

Hong K. P. Business - 18/02/2019 AccorHotels certified review

all supporting staff are good and nice

Dear Mr. J., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliment on staff service, wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us! Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again! Best Regards, Rita Ge Guest Experience Manager

Pleased and delighted to stay at the Fairmont Chengdu!

Customer review rating 4.8/5

Aaron L. Couples - 31/01/2019 AccorHotels certified review

It was an awesome stay, would love to do a repeat!

Dear Mr. L., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a awesome stay, wish our thoughtful service and comfortable environment have created you a pleasant time with us! Team members will continuously strive for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future:) With Best Regards, Rita Ge Guest Experience Manager

Lovely hotel with great service

Customer review rating 4.8/5

Joe Business - 30/01/2019 AccorHotels certified review

A short stay but the team were great and very helpful and the room was lovely. Check in process was smooth and the team were able to explain the hotel facilities well. The room was large and well designed and felt very comfortable.

Great vacation in Chengdu!

Customer review rating 4.8/5

Nicholas B. Couples - 26/01/2019 AccorHotels certified review

The service and quality of the Fairmont Chengdu were some of the most memorable parts of our trip. Jessica and Luke especially were most helpful in arranging reasonably priced yet high quality transport for a day to Mt Emei and to Leshan, as well as for tickets and transportation for a Sichuanese opera, as well as for getting a local SIM card. They really went out of their way for us! The breakfast quality and selection is excellent and we really enjoyed our very large, well-appointed suite, with a large living area, one full bath (two sinks and toilet with bidet function and very large rain shower and separate bath), and one half bath, with a very comfortable king sized bed. The excellent free movie selection was nice for spending the evening in our room. We liked the modern style of the furnishings, the cleanliness was high, and the high level of automation in the room for lighting and curtains was appreciated. We also enjoyed cocktails at Cube and dinner at Chang Yi, and found that the quality of what we had was commensurate with the price. We found the spa staff to not have the best ability to communicate in English and overall found the service/treatments a bit disorganized and also overpriced and suggest some improvements in this regard. The location is in the newest part of Chengdu and away from a lot of the bustle of the city centre yet still close enough to get there quickly. We enjoyed it being a bit quieter around the hotel, there are still amenities within walking distance and there is easy access to the metro/cabs. We also enjoyed the many parks very close to the hotel. There was nearby subway construction near the hotel but it did not affect our stay. Overall, we had a wonderful experience and felt we had good value for money. Chengdu was one of our favourite places to visit in China and when we come back to Chengdu, we'll plan to stay here.

The experience was first rate from the moment we stepped inside until the moment we left.

Customer review rating 4.8/5

Fiona G. Business - 24/01/2019 AccorHotels certified review

Even tough I am a seasoned traveller and spend multiple nights in hotels across the world, I would have to say that our stay at the Fairmont Chengdu was one of, if not the best hotel experiences I have ever had! The service was impeccable, the facilities first rate and the food and beverage beautiful.

Dear Ms. G., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that our thoughtful service and exquisite delicacies have left you a lasting impression and were able to create you an exceptional experience! Your feedback has been shared with team members to support their ongoing passion for excellence as we strive to deliver our Fairmont brand promise “Turning moments into memories” for our guests. Thank you again for your heartfelt review, we sincerely look forward your next visit soon in near future to enjoy the unparalleled experiences that you deserve! With Best Regards, Rita Ge Guest Experience Manager

Perfect Service, Wonderful Ambience

Customer review rating 4.8/5

Peter Business - 23/01/2019 AccorHotels certified review

I had a great 2 night stay at the Fairmont Chengdu. The Hotel is brand new and offers really luxury accomodations with all the latest technical gadgets and a warm and very clean ambience. The Service Team at front Office and in the Restaurants is dedicated to a passionate and professional Support of every single guest. The Fairmont Gold Lounge is a very well managed lounge with Manager Candy and her colleagues Jasmine and Nona giving you the feeling of being home from arrival to departure. Food and Drinks are of very good quality and variety. During Happy Hour Chef Heathledger prepared some of my favorite dishes like Dan Dan Mien and Spaghetti Bolognese. He remembered it from my previous stay. Great and passionate Job, thanks to the entire FG Team for this wonderful experience. It is definetly worth staying on the Gold Floor and enjoying this outstanding experience. Will come back soon. Cheers Peter

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