Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

Our hotels AccorHotels
4.8/5 572 reviews
All hotels in Chengdu
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 880.00 CNY Non member rate
From 880.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Congress center
See all services

Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 572 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Ruth P. Business - 12/04/2018
« Stunning hotel, personal service »

The room was spectacular, the staff could not do enough to help and it felt like an oasis to go back to after long days at work on a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments on both of hotel hardware and software, and we sincerely wish you have enjoyed relax and comfy time with us after long hours daily work. Your recognition will serve as an encouragement for our entire team members to continuously strive for excellence on our daily offerings. Thank you again for your wonderful review, we look forward to warmly welcome you back again soon:) Yours Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Rn Families - 10/04/2018
« Exceptional service »

The staff throughout the hotel gave exceptional service throughout the stay. Room upgrade was highly appreciated.

AccorHotels certified review
Dennis W. Business - 09/04/2018
« Warmest, most gracious and attentive hospitality staff i have ever experienced. »

Warm welcomes, attentive front desk, good language skills for international guest, excellent GM...good food, good communication in room...absolutely the best hotel stay of my global travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wacker, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your highly recognition on our hotel service, especially the interaction from Front Office colleagues and our General Manager. Wish our thoughtful service and the yummy food were able to create you a personalized and exceptional stay experience. Your kind compliments have been shared with entire team members to keep us motivated on strive for excellence on our daily offerings. Thank you again for your heartfelt review, we sincerely look forward to welcome you back again soon in near future! Your sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Gregory W. Couples - 08/04/2018
« Exceptional »

Everything was amazing. The service was fantastic, as was the attention to detail. Our stay was everything we could have ever dreamed and made our experience in Chengdu even better than we had hoped. Allen and Charlotte were wonderful and made us feel very welcomed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wallace, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed an exceptional stay with us! And your kind compliment on our service has been shared with team members, specially to Front Office Allen and Charlotte to keep their ongoing passion for excellence in order to create our guests unique Fairmont memorable stays. Thank you again for your wonderful review, if your travels bring you back Chengdu, it will be honor to have you stay with us again to enjoy the unparalleled service that you deserve. Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Lynelle J. Business - 07/04/2018
« Brilliant staff, beautiful hotel, exceptional food and hospitality second to none. »

Our stay at the Fairmont in Chengdu was an exceptional experience. The staff made us feel so welcome and at home; a great experience when on the road for an extended period of time. The facilities are stunning, as is the food on offer. Chengdu has no shortage of great places to eat, but the food in the restaurant kept us coming back meal after meal. Our rooms had very plush beds, beautiful bathrooms - stylish all round. Simply exceptional. We were treated in a way that made us feel like family, and can't wait to be back. Special thanks to Reto (Hotel Manager) and Phil (General Manager) for their personalized efforts and for leading such a fantastic team of people. Do yourself a favour - meet the pastry chef and taste his creations! Ben would be the best chef that we have discovered in all our travels. Best New York style cheesecake - beats any we have had in New York, hands down. Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Johanson, Greetings from Fairmont Hotel Chengdu, and thank you for taking time to share your wonderful review! We are so delighted to read that you have had an exceptional stay with us, and feel home away from home. The personalized interaction with guests and hospitality from our Hotel Manager and General Manager is indeed an exemplary standard for our team members to learn and follow, so that we are able to delivery our guests the most relax and comfy stays with us especially after a long day work. Thank you again for your staying, we look forward to warmly welcome you back again soon to enjoy the unparalleled service that you deserve, as well as the best cheesecake that Chef Ben makes:) Your sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Gesang Z. Business - 05/04/2018
« comfy and convenient »

The facility in room is comparatively new and comfortable. I liked the pillow esp.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gesang, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you like our hotel comfortable facilities, and have enjoyed a comfy stay with us. Your preference on the lavender pillow has been recorded, and you are welcomed to share more of your preferences or needs with us, so that we could strive to provide you personalized service to create you an exceptional experience with us! Thank you again for your wonderful review, we look forward to see you again soon! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Tara C. Business - 04/04/2018
« Excellent Customer Service and Lodgings »

This was our first time to China and staying at the Fairmont Chengdu was definitely a highlight for us. We stayed for 11 nights and had best service you could imagine. We dined in all three restaurants and received great service at every meal. Maggie in Cube made sure we had the perfect afternoon coffees. Lidia at Spectrum greeted us every morning for breakfast with a big smile and showed us to our table. While Rita, Rocco and all the other staff constantly made sure our coffees were full. The concierge team we had dealings with went above all calls of duty for us every time. We also need to mention Carter Wang, Victor Li and Lawrence. They made sure we got to our destinations, got picked up and even helped plan our site seeing day trips We also meet the general manager, Phil Smith. His interaction with his staff and guests was a so nice to see. You can see the pride everyone has in their jobs and when you are on the other side of the world from your home you appreciate it. And the room was superb. Clean, spacious, well stocked and a comfy bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tara, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that not only the superb hotel hardware, but most importantly that our staff excellent service has left you such a lasting impression. We sincerely wish you have enjoyed your 11 days stay with us, and have had a memorable trip in this charming city of Chengdu:) Your highly appreciation to Restaurant Maggie, Lidia, Rita, Roccio, and Concierge Carter, Victor, Front Office Lawrence has been shared with entire team members to keep us motivated to continuously improve the quality of our services. The interaction with guests and hospitality from our General Manager Mr. Smith is indeed an exemplary standard for us to learn and follow, and we feel pride and happy to create our guests exceptional experiences. Thank you for your wonderful review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again to enjoy the unparalleled service that you deserve. Your sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Victor Z. X. Friends - 04/04/2018
« Fabulous experience at Fairmont Chengdu »

Came to Chengdu for spending Easter holidays and was recommended by friend to stay in Fairmont Chengdu. This is actually a remarkable advice because I regard this time's staying in this hotel as a very impressive experience. I stayed at the 1000 sq. feet suite in a high level floor so I enjoyed pretty well view of Chengdu high-tech district. Meanwhile the facilities of the room are well equipped with high quality. The front counter's service was also quite thoughtful. I highly appreciate Charlotte, James and Cloud's nice and warm service during the stay. Looking forward to coming back for another visit in near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhang, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had an impressive stay with us, and wish you have enjoyed a pleasant time in Chengdu as well! Your kind compliments on staff service, especially Front Office Charlotte, James and Clouds has been shared with team and themselves to keep their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review! We look forward your next visit to this charming city of Chengdu and our hotel to enjoy the unparalleled service that you deserve! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Raelene P. Business - 03/04/2018
« Simply amazing! »

The people here are great. So helpful, always willing to chat and cannot do enough. Made our time here memorable and special. Travel for work can be hard - this team made it feel like home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Patena, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments on our staffs, and they were able to create you a memorable stay, we wish you have spent a pleasant week with us:) Your recognition will definitely serve as an encouragement for entire team members to support their ongoing passion for excellence, and strive to create “Home away from Home” experience for our guests. Thank you again for your wonderful review, we sincerely look forward to welcome you back soon in near future! Your sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Victoria Business - 01/04/2018
« Great hotel, hospitable English speaking staff. »

Very nice, clean and convenient hotel. Super view on the the city through the window wall. Tasty breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments on our hotel, especially the hospitable staff! Your highly recognition will serve as an encouragement for all of our team members to keep their ongoing passion for excellence on our daily offerings. And please do not hesitate to let us know if there is anything more that we can do to offer you personalized service in order to create you an even exceptional experience with us. Thank you again for your wonderful review, we look forward your next visit soon in near future to enjoy the unparalleled service that you deserve. Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Roman W. Business - 28/03/2018
« Great Stay experience »

I'm very appreciate for the Fo Loach and the Restaurant Roccia's Great services.Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a great experience with us, especially that Front Office Loach, Spectrum Roccia were able to create you memorable stay. Your kind feedback has been shared with our team members to support our ongoing passion for excellence. We will continuously strive to create unique Fairmont stays for our guests. Thank you again for your wonderful review! We look forward to welcome you back soon in near future! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Yijun S. Business - 27/03/2018

Wonderful experience - feeling like stay at a home - away - home :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our honorable guest, we are so thrilled to read that you have enjoyed a wonderful stay! Your feedback has been shared with our team members to support their ongoing passion for excellence and true hospitality, we would continuously strive to create our guests unique Fairmont memorable stays. Thank you again Mr. S. for your sincere review! We look forward to warmly welcome you back soon in the near future:) Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Shishir S. Couples - 19/03/2018
« It was all good except the AC in the room »

Not much to complain, except the Air conditioning. The room temperature wouldn't go below 20 degrees .. or higher than 20 degrees.. eventhough we prefer sleeping around 16 degrees.. but couldn't do that.. Guess there was something faulty with the AC..but except that everything was good.. no places to complain.

AccorHotels certified review
Chris C. Business - 16/03/2018
« Great room, great staff! »

It's a very pleasant experience to stay in Fairmont Chengdu. The room is absolutely comfort and the staff is well trained with politeness. Special compliments to Ms. Caroline Wang, she is a great help during my stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a pleasant stay with us! And your kind compliments on our staff, especially Caroline Wang from Front Office who was able to assist with your issue to create you a problem free stay. Your feedback has been shared with team and herself to keep team members motived to strive for excellence on our daily offerings. Meanwhile, if there is any additional feedback or suggestion on the breakfast food, please feel free to let us know, we will keep improving to create our guest a better dining experience. Thank you again Mr. C. for your wonderful review. We sincerely look forward to warmly welcome you back in near future! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Richard L. Business - 14/03/2018
« A very comfortable and pleasant stay »

It was a very comfortable stay at Fairmont Chengdu especially the interaction with Loach Li, who provided very comprehensive introduction to the hotel facility and offered a nice and warmly welcome on the 1st. day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our loyalty guest, we are so thrilled to read that the interaction with Front Office Loach was able to create you a very comfortable and pleasant stay with us! Your kind complement has been shared with team and herself, it will serve as an encouragement for our team members as we continuously strive for excellence on our daily offerings. Thank you again for your wonderful review! We sincerely wish to warmly welcome you back again soon! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Carsten V. G. Families - 11/03/2018

Really great location to relax

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Von Glinowiecki, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to that you and your family members have enjoyed a relax stay with us, and we sincerely wish you have had a nice trip in Chengdu! Wish hotel thoughtful service, well-appointed facilities, and the comfortable environment could create you an unique Fairmont memorable stay. Thank you again for your wonderful review, we are looking forward to warmly welcome you back for your next stay with us! Your Sincerely, Rita Ge Guest Experience Manager Ri…

AccorHotels certified review
Anonymous Business - 26/02/2018
« 谢谢Charlotte »

Thank you for everything during the stay. Your service was just spot on. Will definitely come back next time when I visit chengdu next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliment on hotel service, especially the assistance offered by Charlotte. Wish hotel thoughtful service has created you a pleasant stay! And your wonderful feedback will definitely be served as an encouragement to keep our ongoing passion for excellence on our daily offerings. Thank you again for staying, we sincerely look forward your next visit to our hotel and the charming city of Chengdu:) Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Dr. H. Y. Friends - 24/02/2018
« Great customer service by Fairmont Gold Team »

Great customer service by Fairmont Gold team especially Vera and Candy in the lounge and room hospitality ! Thank you for making my stay a pleasant new year stay in Chengdu. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Y., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a pleasant new year stay in our hotel, and Gold Lounge team, especially Vera and Candy were able to extend their hospitality. Your kind compliments have been shared with team and themselves to keep their ongoing passion for excellence to create you the unique Fairmont memorable stays with us! Thank you again for your wonderful review, we look forward your next stay in our hotel to enjoy the unparalleled services that you deserve! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Winnie C. Couples - 24/02/2018
« Value for money ‘s 5 star hotel »

The room was spacious , well designed , with comfort in mind .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments about our hotel, wish you have had a comfortable and pleasant stay! We will continuously strive for excellence on our daily offerings to create you the unique Fairmont memorable stays with us! Thank you again for your wonderful review, if your travels bring you back to Chengdu, I will be our great honor to have you stay with us again! Your Sincerely, Rita Ge Guest Experience Manager ri…

AccorHotels certified review
Ashraf Business - 18/02/2018
« simply the best hotel and the greatest staff »

when I go to Fairmont hotel in Chengdu I feel like it is my home away from home. besides the comfort, and high quality service, what amazes me the most and makes me feel right at home is the friendliness and cooperation of the Fairmont Chengdu team !! Phil Smith and Reto are always around to make sure everything is going perfectly smooth. Carter and his team make sure our transportation is well arranged on time and in good order and with a big smile. The Fairmont Spectrum resturaunt is really the best place to eat in China!! they have a great Italian Chef and Chef Lucas who goes out of his way to make every dish " the way you like it" they have an amazing indian corner serving the best indian dishes and fresh baked bread. the Sushi is also very very tasty and if you want traditional, they make the best hot pot in town. last but not least you have the amazing deserts made by Chef Ben and his team. When in Fairmont Chengda you dont need to worry about where to eat or what to eat because they have it all But it is not only about the food, the service is also amazing. You will deffinitely bump into Faisal, in charge of F&B and his team who are eager to serve and attentive to all details to make every meal a pleasant dingin experience. The fairmont gold lounge up on the 31st floor is a great place to relax , unwind and even get some work done. The Gold lounge team are extra special and they always go the extra mile to make sure you are taken care of !! Candy , Vera, Eiffer, Doris, Hamilton and Jasmine . . .thank you for your kindness, friendliness and hospitality. I have stayed at Fairmon Chengdu on many visits and for long periods of time, and what amazes me is that they are very consisstent in the level of service and quality and genuine in their attitude which is geared towards ensuring that you have a great stay. I love Fairmont Chengda and it is one of the things I look forwards to whenever I visit China. having tried many options i have no reservation to rank my stay at Fairmont Chengdu as the absolute best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashraf, Warmly greetings from Fairmont Hotel Chengdu! As our loyalty guest, we are so thrilled to read that you have enjoyed the great stays with us! And the service provided by Concierge Carter, Chef Lucas and Ben, Gold lounge Candy, Vera, Eiffer, Doris, Hamilton and Jasmine, as well as our management team members were able to create you the feeling of home away from home! We pride ourselves on exemplary standards of service, and your kind compliments would definitely support our ongoing passion for excellence and true hospitality. We will continuously strive to create unique Fairmont memories for our guests’ stay in Chengdu. Thank your again for taking time to share with us your wonderful review! We warmly welcome you back soon to enjoy the unparalleled service that you deserve! Your Sincerely, Rita Ge Guest Experience Manager ri…

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 880.00 CNY Non member rate
From 880.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.1 km Hanting CD Cen. KZ Alley
Hanting CD Cen. KZ Alley
From
From 170.00 CNY Non member rate
From 170.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.2 km Hanting CD E. Tianfu Sq.
Hanting CD E. Tianfu Sq.
From
From 189.00 CNY Non member rate
From 189.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Hanting CD Tianfu Square
Hanting CD Tianfu Square
From
From 189.00 CNY Non member rate
From 189.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km Elan Hotel CD S.Taisheng
Elan Hotel CD S.Taisheng
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Chengdu
See rates