Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 682 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 832.00 CNY Non member rate
From 832.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Congress center
See all services

Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

d
4.8/5 AccorHotels Rating 682 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
Joey Y. Friends - 09/07/2018 AccorHotels certified review
« A nice weekend in Chengdu with Fairmont »

It was a very nice 2 night stay at your hotel. staff is so kind, especially Cloud Qiu from front desk, he recommended us some good restaurants around, and give us the tips for eating food in Chengdu. The breakfast is one of the best I've had. Room is big and nice, taking shower is comfortable. Pool also clean and staffs are helpful. I feel comfortable and happy to stay at your hotel, and will recommend to my friend for sure. Thanks, Joey Yong Ting Y.

Mina Y. Couples - 09/07/2018 AccorHotels certified review
« Amazing stay. We loved the team at the hotel. »

Our stay at Fairmont Chengdu was fantastic. Our flight was delayed and we arrived at 2am. The check-in was swift. The room was comfortable and beautiful. We had breakfast at Spectrum in the morning. The restaurant's staff is very attentive even when there are quite a number of guests there in the morning. The food selection is great. Basically it offered whatever we were in the mood for. We loved that the gym is 24hrs. We're not going to work out in the middle of the night, but it's nice knowning that we can. :P Lastly, we had an amazing impression of the Gold Lounge team. Jasmine and her team were super friendly and goes out of their way to accomodate guests. One night we watched as a few kids came in after Gold Lounge was already closed. They were looking for the tasty cakes they ate the night before. Instead of turning the guests away, the staff went to the back and found a few pieces for them. I thought that was super sweet. It's that Fairmont motto of turning moments into memories. :)

Peilin Y. Business - 06/07/2018 AccorHotels certified review
« China Regional Manager »

spacious room, pleasant room tempreture, helpful staff.

Graeme Business - 03/07/2018 AccorHotels certified review
« I was very impressed with the staff and the Hotel »

I found the Fairmont Chengdu one of the best Hotel I have ever stayed at. The staff were so helpful and went out of the way to help us with information. The rooms were very clean and modern. The breakfast was top class. Right from when we checked in Silva at check in was amazing ans so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that not only the modern room and yummy food, but most importantly that the staff service has left you such a lasting impression, especially Front Office Silvia, we wish you have enjoyed a pleasant time with us. Your kind compliments have been shared with our team members to keep their ongoing passion for excellence! Once again thank you for your wonderful review! If you travels bring you back to Chengdu, it will be our great honor to have you stay with us again to enjoy the unparalleled service that you deserve! Your Sincerely, Rita Ge Guest Experience Manager

Basel A. Business - 03/07/2018 AccorHotels certified review
« super »

Amazing. Very friendly staff and very personalised service. All reception, lounge and lobby restaurant staff were very professional and kind. They made my stay in Chengdu enjoyable, dealing with them was better than hugging a Panda!

Anonymous Business - 01/07/2018 AccorHotels certified review
« Hotel rooms are beautifully designed for leisure traveller but not business »

The room was beautifully decorated with lots of detail and excellent layout. The view was awesome and all appliances worked like a charm. For business travellers who needs to get work done in the room, the desk was too small, chair had not even basic ergonomic features (no castors and cannot adjust height). No USB sockets around the desk. It was a pain to work on that desk. However, on leisure side the bed, shower, mini-bar and huge TV were all excellent. Room service was outstanding. I still miss the fried dumpling, which I know I will order again when I visit again next week. Front desk guys are polite and helpful but needs a few reminders to get things done. I told the guy I will be back in 4 days, showed him my reservation and asked him to keep 2 luggages for me in the hotel. Instead of simply telling me the luggages are checked in and will be delivered to my room when I next check in, the guy told me to go to the concierge to check in the luggages myself and keep a tag to pickup myself on my next visit. Worse of all, the concierge guy misunderstood the front desk guy and almost had my two luggages tossed into the taxi trunk. Fortunately, I spotted that before it was too late. The CUBE bar on 2nd floor was excellent. The bartender is knowledgable and made multiple suggestions to accompany my cigars. Cocktail selection was awesome. Loved the many homemade spirits. The style of the bar was a little too young and sporty for a hotel at this class. I guess I was expecting a more Irish style pub with a warmer club like atmosphere. Loved the gym for its equipment and space. Swimming pool was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our honorable guest, we value your feedback which indeed helps us better understand our guests' needs, especially the business guests. We are trying to arrange a revolving chair for your each stay to create a much comfortable environment while working in the room. There is a functional power panel at the side of the desk which is covered by a piece of wooden board, where you could find USB sockets. Furthermore, we sincerely apology for the shortcomings of our service that the receptionist missed the chance to offer initiative service on luggage storage which even caused the misunderstanding between concierge. Your feedback has been shared with our team members to be improved timely to create our guests better overall experiences. We sincerely look forward to warmly welcome you back, the room is ready with a revolving chair, and luggage have been placed in room already. Meanwhile thank you for the kind compliments on the yummy food from in room dining as well as the bartender service in Cube, which will serve as an encouragement for our team members as we continuously strive for excellence on our daily offerings. Thank you again Mr. K. for your heartfelt review, it is our great honor to have you stay with us again, we will strive to create you unique Fairmont memorable stays! Yours Sincerely, Rita Ge Guest Experience Manager

Daniel B. Business - 27/06/2018 AccorHotels certified review
« Wonderful stay, as always »

I stay at the Fairmont quite frequently on the Gold floor. Candy, John, Eiffer, Jasmine, and Vera always take very good care of me - make me feel at home and welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Fairmont Chengdu, and welcome back home:) We are so thrilled to read that Gold Lounge team has kept their consistent thoughtful service which created you a wonderful stay. And we do proud of Candy, John, Eiffer, Jasmine and Vera for their exemplary services to make you feel welcomed as at home. We will keep continuously strive for excellence to deliver high quality products and services to our guests. Thank you again for your wonderful review, we sincerely look forward your next visit with us soon! Your Sincerely, Rita Ge Guest Experience Manager

Zifan H. Solo - 22/06/2018 AccorHotels certified review
« Back home »

Fairmont is my favorite hotel in Chengdu. Nice room, good location, wonderful service, lovely staff. This hotel provide me all i want. First of all, the best part during my stay was service in gold lounge. Staffs are friendly, and because i stay here so many times, so some staffs are my old friends, like Candy, Vera, Eiffel, John, Cloude(Qiu, Yunpeng). Secondly, due to fairmont kit is still not provided in this hotel yet, so i really appreciate that Candy borrowed Fairmont Kit for me from Fairmont Beijing. And of course i also met some little problems. so i have already contacted Candy and she promised me that it will not happen again. Overall, Fairmont Chengdu is my home in this city, i can't wait stay here in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Greetings from Fairmont Chengdu, and welcome back home:) We are so thrilled to read that Gold Lounge team has kept their consistent thoughtful and proactive service which made you feel welcomed as at home. Meanwhile we sincerely apology for the unpleasant experience you encountered during recent stay which has been shared by Candy, team members will enhance detail service, and attention on personalized acknowledge especially for our loyalty guests. Thank you again for your heartfelt review, we sincerely look forward your upcoming visit soon! Your Sincerely, Rita Ge Guest Experience Manager

Si Y. C. Families - 22/06/2018 AccorHotels certified review
« Ms »

Great service, excellent lounge, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments about hotel staff, wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay with us. Meanwhile we noted there are still opportunities for us to be improved, your additional suggestions or preferences are highly appreciated via ri…, so that team members could strive to provide personalized service in order to create you an even better experience. Thank you again for your wonderful review, we sincerely look forward your next visit with us soon in near future! Your Sincerely, Rita Ge Guest Experience Manager

Anonymous Families - 20/06/2018 AccorHotels certified review
« Relaxing Staycation »

We were delightfully surprised with the cleanliness and modern style of the rooms. The rooms are also a nice size with plenty of room to move around. It was also easy reserving two rooms for my family. And the requests to keep us close was kept, making our stay more convenient. We went swimming with my baby for his first time. The pool was also well kept and such a lovely experience. We also got 5 star service in Cube bar where we ordered dinner, drinks and snacks while watching the World Cup. We will be coming back later this year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a relaxing staycation in our hotel, wish our thoughtful service, well-appointed facilities and comfortable environment have created you and your family members a pleasant time. Thank you again for your wonderful review, we sincerely look forward your next visit to enjoy the unparalleled service that you deserve! Your Sincerely, Rita Ge Guest Experience Manager

Tiefu Friends - 20/06/2018 AccorHotels certified review
« It was a GREAT stay! »

My friend and I really enjoyed our first stay with Fairmont Chengdu. Often, we stay with Marriott hotels for business. It was absolutely a pleasant experience for try something different. The Hotel's fitness centre was one of our favourite parts. Very well done! It would be even nicer if there were a couple of free classes for the hotel guests. Also, I wanted to thank Mr Cloud Qiu at the front office for his excellent service. Thanks to his kind reminder, I was able to update my booking to correct the wrong check-in date in time. Upon arrival, we were glad to find out that our room was already kindly upgraded. What a nice surprise! I am looking forward that more membership benefits will be updated when Fairmont joins the Le Club AccorHotels programme in July. Best wishes to Fairmont Chengdu Team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you and your friend have had a great stay with us, and Front Office Cloud was able to offer timely assistance. Your kind suggestion on the additional activities for Gym has been shared with management which indeed help us better understand our guests’ needs. We will keep continuously strive to create our guests unique Fairmont memorable stays. Thank you again for your wonderful review, we sincerely look forward your next visit soon in near future! Your Sincerely, Rita Ge Guest Experience Manager

Fan B. Couples - 20/06/2018 AccorHotels certified review
« As good experience as fairmount in Canada »

Staffs are all every kind and helpful, I especially like the design of the restaurant at the ground floor, the designer does a great job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments on our staff, and like the design of ground floor restaurant which reflect its name of “Spectrum”. Wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay with us. Meanwhile any of your additional feedback or suggestion regarding breakfast food will be highly appreciated, so that team members could keep improve to create you an even better dining experience. Thank you again for your heartfelt review, and we look forward your next visit soon in near future! Your Sincerely, Rita Ge Guest Experience Manager

Norman M. Business - 16/06/2018 AccorHotels certified review

Hats off to Carter and Joyce of the Concierge team. They really took care of me from the very first minute till the time I left Fairmont Chengdu. Joyce accompanied me to the hotpot restaurant, Carter gave me his extra mobile phone so I can contact him anytime if I encounter any communication problem with the driver, tour guide, sales lady or whoever I needed to deal with. He also organized my tours and made sure I get the best advice. I also would like to commend Kylie of the Chiayi, the Chinese restaurant of Fairmont. She was very attentive as well as her staff when I had lunch alone during my stay in Fairmont Chengdu. Another gentleman (I feel really bad I forgot his name) but I think it was dinner of June 10 or 11 and he also took very good care of my needs. Overall, one of the best hotels Ive ever stayed in and I stayed in many many hotels around the world. Your service is tops!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have been taken good care by Concierge Carter, Joyce and Changyi restaurant Kylie and her team. Wish you have had an exceptional stay with us, and enjoyed a pleasant time in this charming city of Chengdu! Your highly recognition on our service and hotel will definitely motivated our team members as we continuously strive to create our guests unique Fairmont memorable stays. Thank you again for your wonderful review, we sincerely look forward your next visit with us soon in the near future! Your Sincerely, Rita Ge Guest Experience Manager

P3rman3nt_trav3ll3r Couples - 16/06/2018 AccorHotels certified review
« We had a great stay at this top notch hotel »

The gold suite is finished to a very high standard and was very comfortable. The Gold Lounge is one of the best lounges we have been to in any hotel in the world (from various hotel chains), in terms of food quality, quantity, and the service overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P3rman3nt_Trav3ll3r, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that our comfortable room, yummy food and thoughtful service from Gold Lounge have created you a great stay. Your kind compliments will serve as an encouragement to team members to support their ongoing passion for excellence on our daily offerings. Meanwhile, we have noted that there are still opportunities for us to be improved especially on the Concierge and Fitness center service, you are highly appreciated to share with us more of your feedback or suggestions, we will keep strive for improvement in order to create you an even better experience. Thank you again for your wonderful review, if you travels bring you back to Chengdu, it will be our great honor to have you stay with us again. Your Sincerely, Rita Ge Guest Experience Manager

Anonymous Friends - 01/06/2018 AccorHotels certified review
« good stay and wonderful breakfast. »

I was generally satisfied with services and facilities. however, TV was not turned on with remote controller so that I couldn't watch TV.( but, TV watching is not inevitable so I didn't ask to how to turn on or fix it.) And, the introduction and explanation of membership(about join to Fairmont membership program itself and relationship with Le Accor Club) were not enough to guest who want to know how to join the membership. Nevertheless, I hope to stay at Fairmont Hotel Chengdu in next visit. Thank you for your kindly services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C.: Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are glad to hear that you have had a good stay, and enjoyed the wonderful breakfast. Meanwhile, we sincerely apology for the inconvenience and unpleasant experience caused by the TV issue which should be addressed previous to guest arrival, our Engineer has already fixed it, and will enhance the regular facility inspection and maintenance for future preventions. Regarding the membership, since the Fairmont and Accor Le Club membership program are still under integration process, thus both of the membership benefits currently couldn’t be enjoyed across the brands. Let’s stay tuned for the final combined program which will be launched soon on July, and we trust it will benefit more for our members, thus we look forward your sustained attention on our official webpage or the information that will be sent to your email which you used for Fairmont President Club membership registration. Thank you again for your stay, and we sincerely look forward your visit to this charming city of Chengdu, and your next stay with us soon in near future! Yours Sincerely, Rita Ge Guest Experience Manager

Bin L. Business - 31/05/2018 AccorHotels certified review
« Very good hotel, service is perfect. »

Everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bin L.: Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read you kind compliments on our hotel and service, wish you have enjoyed a pleasant stay with us. Meanwhile we have noted that there is still opportunity for us to be improved on buffet breakfast, if there is any additional feedback or suggestion that you would like to share with us, you are highly appreciated to reach us out via ri… Our team members will keep continuously strive for excellence in order to create you an even better dining and staying experience. Thank you again for your wonderful review, we sincerely look forward your next visit soon in near future! Yours Sincerely, Rita Ge Guest Experience Manager

Anonymous Business - 25/05/2018 AccorHotels certified review
« Fantastic Hotel with great service »

I work in conjunction with GF who have access the 31 gold lounge. Even though I booked independently I was still able to access the full service suite. Gold lounge service was fantastic, from the food quality at dinner through to the general helpfulness of the staff. Candy Zhu was especially helpful. Breakfast buffet on the 1st floor was also very good. Only downside was a little bit of noise given the blinds are not soundproof and the towels in the bathroom were a bit thin. Otherwise fantastic

Pekflyer Business - 19/05/2018 AccorHotels certified review
« Much better than expected »

Shout out to John, Jasmine, Vera, and Effie! Really appreciate your assistance and accompany during my stay, and I am looking forward for my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PEKFLYER, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your recent staying experience has exceeded your expectations, and Gold Lounge John, Jasmine, Vera and Effie were able to assist and accompany during your stay, wish you have enjoyed a pleasant time with us! Your kind compliment has been shared with team members to keep their ongoing passion for excellence. Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again to enjoy the unparalleled service that you deserve. Your Sincerely, Rita Ge Guest Experience Manager

David W. Business - 15/05/2018 AccorHotels certified review
« excellent golden lounge team »

excellent golden lounge team delivered perfect experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Greetings from Fairmont Hotel Chengdu! As our loyalty guest, we value your feedback and delighted to read your kind compliments on our Gold Lounge team, your appreciation will serve as an encouragement for entire members to continuously strive for excellence to create our guests perfect stays. Meanwhile we noted that there is still opportunity for us to be improved on the arrival and check in service, therefore any of your additional feedback or suggestion on this would be highly appreciated to be shared with us via ri… Thank you again for your heartfelt review, we sincerely look forward your next visit with us soon:) Yours Sincerely, Rita Ge Guest Experience Manager

Anonymous Business - 12/05/2018 AccorHotels certified review
« Great stay as usual »

Great service as always from the staff on 31 - Candy, Vera, and Eiffer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our honorable loyalty guest, we are so thrilled to read that Candy, Vera and Efiier were able to create you a great stay with us. Your kind compliment has been shared with our colleagues and leaders to support their ongoing passion for excellence and true hospitality, we will continuously strive to create unique Fairmont memories for our guests' stay in Chengdu. Thank you again for your wonderful review, we wish you have enjoyed your recent stay and look forward to welcome you back soon:) Yours Sincerely, Rita Ge Guest Experience Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 832.00 CNY Non member rate
From 832.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates