Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 949 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Congress center
See all services

Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 949 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
Matthew T. Business - 12/01/2019 AccorHotels certified review
« Best Hotel Experience ever thanks to Candy Zhu and her amazing Gold Lounge Team »

Very good experience staying at Fairmont Chengdu. Very friendly staff. Excellent facilities. The highlight of our stay was the level of service we received in the Gold Lounge. Outstanding!

Sid Solo - 28/12/2018 AccorHotels certified review
« great »

everything is great!~!

H. H. Business - 21/12/2018 AccorHotels certified review
« To be repeted »

Very nice sourroundings, fine room with all anemities, good food, super service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay, and your kind compliment on our service has been shared with team members to support their ongoing for excellence on our daily offerings, we will keep improve to create our guests exceptional overall experiences. Thank you again for your wonderful reviews, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again! With Best Regards, Rita Ge Guest Experience Manager

Anonymous Business - 21/12/2018 AccorHotels certified review
« Fantastic service, fantastic hotel, restaurant and facilities »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Schjølie, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliments on hotel service and products, wish our thoughtful service, yummy food and well-appointed facilities have created you an exceptional experience in our hotel, and have enjoyed a pleasant time in this charming city of Chengdu:) Your feedback has been shared with team members to keep their ongoing passion for excellence to create our guests unique Fairmont memorable stays. Thank you again for your wonderful review! We sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Tatiana Business - 21/12/2018 AccorHotels certified review
« Very good »

Amazing view from 31st floor. Very good breakfast.

Gm Families - 19/12/2018 AccorHotels certified review
« Great Service, Excellent Amenities »

Sincere appreciation for the Reception team's late night assistance with adjusting the Suite's furniture layout on the night of our arrival, and for Wade, Roccio and the rest of the Spectrum F&B team for making our meals in the Hotel such a pleasure! Generally, very happy with our stay and the quality of the amenities throughout the hotel... the only snag was not being offered my Fairmont Fit kit in the correct sizes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our honorable guest, we are so thrilled to read that the service from receptionist, restaurant team especially Wade and Roccio were able to create you a satisfied stay, and wish you have enjoyed a pleasant time this charming city of Chengdu. Meanwhile we sincerely apology for the shortcoming on lack of size for Fairmont Fit which is under the process of replenishment, team members will ensure sufficient stock of full size for Fairmont fit set to provide personalized service to enhance guest experience. Thank you again for your heartfelt review, if you travels bring you back to Chengdu, it will be our honor to have you stay with us again to enjoy the unparalleled service that you deserve. With Best Regards, Rita Ge Guest Experience Manager

L Business - 19/12/2018 AccorHotels certified review
« Almost perfect »

The 4 days trip at Fairmont Chengdu was almost perfect, upgrade to a one-room suite which was big and comfortable, the spa was great. The only issue is the Mr White at the reception was not friendly at all at checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our honorable guest, we sincerely apology for the unpleasant departure experience caused by the service flaw from receptionist during checkout, and we felt regretful we failed to create you an exceptional overall stay experience due to this defect. Your feedback has drew our highly attention and has been shared with Front Office Manager to continuously enhance staffs training on brand culture, service skill to ensure the genuine and enthusiastic, professional and efficient service was delivered to all guests. Once again, thank you for staying with us and share your heartfelt review! We sincerely look forward your next visit, we will keep improve and arrange everything well to ensure exceptional experience that you deserve! With Best Regards, Rita Ge Guest Experience Manager

Thomas P. Business - 17/12/2018 AccorHotels certified review
« Best hotel I have ever stayed at during my 30 years in the travel industry! »

It was a true pleasure to stay at your fantastic hotel! Great service from front desk, amazing room, and unbelievable breakfast! I have worked in the travel industry for more than 30 years, and Fairmont Chengdu is by far the best hotel I have stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your highly recognition on hotel service and products which were able to create you an exceptional stay. Your kind compliment has been shared with team members to keep their ongoing passion for excellence on our daily offerings, and to fulfill Fairmont brand commitment for our guests to “Turning moments into memories”. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back to enjoy the unparalleled services that you deserve. With Best Regards, Rita Ge Guest Experience Manager

Majbrit Business - 17/12/2018 AccorHotels certified review
« Superb customer services experience »

Had one of my best hotel restaurant customer services experience at Fairmont Chengdu. The waiters were attentive without being in progress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your highly appreciation on hotel service, especially the restaurant attentive service has left you a lasting impression, wish our thoughtful service as well as the yummy food have created you an exceptional dining experience. Your kind compliment will definitely be served as an encouragement for entire team members as we strive to continuously improve to offer high quality service and products. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future. With Best Regards, Rita Ge Guest Experience Manager

Asger J. Business - 17/12/2018 AccorHotels certified review
« Fantastic service from friendly staff »

Nice room with all needed features, and great view to local "hanging gardens", and fantastic service in restaurant, with great mix of local and international breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you like hotel room features as well as the abundant breakfast food, meanwhile your kind compliment on staff service has been shared with team members to keep their ongoing passion for excellence on our daily offerings. Wish our thoughtful service, well-appointed facilities and comfortable environment has created you a pleasant stay with us. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future. With Best Regards, Rita Ge Guest Experience Manager

Lissen J. Business - 16/12/2018 AccorHotels certified review
« Travel journalist »

I enjoyed my elegant, spacious room, the big wonderful lobby and its welcoming atmosphere, friendly staff and extremely good breakfast in the restaurant. I'd have liked to experience the Manhattan and I hope you will eventually open that bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read not only the wonderful hardware, but most important that the staff friendly service and yummy food provided in restaurant have created you an exceptional experience. Your kind compliment has been shared with team members to keep their ongoing passion for excellence on our daily offerings. Let’s stay tuned for the opening of Manhattan, which we believe will add values for guests staying in house. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future:) With Best Regards, Rita Ge Guest Experience Manager

Dong S. C. Business - 06/12/2018 AccorHotels certified review
« The best and most memorable experience in my 40+ years of hotel stays »

Maggie ZYX, one of your hotel's interns in the front desk, gave me the most pleasant and memorable service in the evening of December 4th. When one of my friends and I asked her the direction of a chyropractic place called Chang-le, she drew the map. Since, however, we did not feel comfortable finding the place by map only, she volunteered to bring us to the place, which took us more than 10 minutes on foot. While we were walking, she kindly introduced the city and happily answered our questions with smile. Her kindness has impressed us so much, and we felt we were genuine guests to your hotel. We highly recommend her as the BEST service person ever in our lives! Dong-Sung C., President of Incheon National University (staying in Room 2209) with Sang-Joon Lee, Director General of Confucius Institute, INU (saying in Room 2509)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to receive your wonderful feedback, and glad to read your highly appreciation for Maggie who has went above her way to create you such a pleasant and memorable experience. As a trainee, she is always fulfill brand mission to “Turning moments into memories” for our guests, and we indeed pride for her on the exemplary standards of service and hospitality. Your kind compliment has been shared with entire team and herself to keep team members motivated to drive for excellence on our daily offerings. Thank you again for your valuable review, we sincerely look forward to warmly welcome you back soon in near future to enjoy the unparalleled service that you deserve. With Best Regards, Rita Ge Guest Experience Manager

Yong W. Business - 04/12/2018 AccorHotels certified review
« Nice experience from new Golden Club team »

Nice to meet the fresh new Golden Club team after few months away from Chengdu. The team leader, Candy, lead the team professionally with her and always kind and expertise.

Anonymous Business - 01/12/2018 AccorHotels certified review
« Fancy trip »

Experienced excellent service when staied here. Good facilities, good services. Satisfied everything, especially your front desk called Caroline who gave me a lot of help during stating here.

Liu Business - 30/11/2018 AccorHotels certified review
« It is quite a pleasant experience »

It is quite a pleasant experience. And the stuff are all so nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a pleasant stay with us! Your kind compliment on our staff service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

何. Friends - 30/11/2018 AccorHotels certified review

Cozy and comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a cozy and comfy stay, sincerely wish our thoughtful service, well-appointed facilities as well as the comfortable environment have created you a pleasant time in our hotel. Once again, thank you for you wonderful review, we look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Anonymous Business - 27/11/2018 AccorHotels certified review

Splendid hotel, great service.

Zifan H. Couples - 23/11/2018 AccorHotels certified review
« always excellent »

It is difficult to write review to this hotel, because it is my home in Chengdu. My family member who works in Fairmont Gold Floor are excellent. They are Candy, Jasmine, Eiffer, Echo, Nona, Sandara and Claire. The looks after us very well. It is glad to meet Jessica this time, another singapore girl, wish you all the best in Fairmont Chengdu. BTW, the signature suite is awesome. I really appreciated that Mr. Gong can give me this generous offer.

N. J. H. Solo - 23/11/2018 AccorHotels certified review

Great experience! Nice room with fruits provided, Staffs are polite and helpful, one of the best hotel breakfast I had tried. Nice location and value for money, especially for business trip. Great assistant and solution been provided while booking with hotel staff Loach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a great stay with us, and sincerely wish you have enjoyed a pleasant time in Chengdu! Your kind compliment for staff service, especially for Front Office Loach has been shared with our team members to support their ongoing passion for excellence. Thank you again Mr. N. for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Anonymous Couples - 21/11/2018 AccorHotels certified review
« November 2018 visit to Chengdu »

Superb Service! Very attentive staff. Great experience.

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