Hotel - Fairmont Chengdu
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Fairmont Hotel

Fairmont Chengdu

269 Tianfu Avenue Middle Section  Hi-Tech Zone 
610041  Chengdu
CHINA

Based on 243 reviews
AccorHotels Rating Based on 243 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 243 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Zoe Z. Business - 19/09/2017
« Overall staying was good, some details and issue could be improved. »

The room facility and lobby restaurant was quite impressive. and below issue I would like to share hopefully could help to avoid in the future 1.welcome fruit. asked HSKP whether it should be replaced everyday, but nobody got back to me. 2.Bath robe, I did not understand why HSKP fold my used bath rob and place on the bench every day, and it was wet literally, whole through my staying 3.had a spa treatment, the massage was quite relaxing, the lock room did not have sufficient guest amenities, and sauna room smelled not fresh. During my 90mins treatment, had been interrupted 3 times, someone just push the door and try to get in, but found the room was occupied... upon check out, no one from Spa management level to apologize for try to give compensation... 4.lost my sweater and called operator to check, but did not get any reply. and I asked banquet manager the second day, he passed it to me... 5. I always slept on the left side of king size bed, but turn down service was open right side all the time... 6. But really would like to high light the lobby restaurant, the food and service was outstanding, especially a guy with a glass and suite, I suppose he was the manager, very thoughtful and welcoming. 7.check out, the printer had some issue to print fapiao, so kind of wasted a bit time, and yesterday, FD called me that the fapiao number was not matching the one from machine so I need to send the original one back to get a new one...

AccorHotels certified review
Donelson Business - 19/09/2017
« Spa China Summit »

I had an amazing stay. The staff was very acomidating to me being a foreigner I felt at home.

AccorHotels certified review
Theresa W. Business - 18/09/2017
« For the newness of the hotel, colleagues seemed very well trained in the Front Desk and F&B areas »

+ Wonderful room and lighting functionality, fancy toilet functions + Very spacious room, easily controllable AC and reacting very fast to adjustments + Friendly colleagues throughout + Super attentive Supervisor (sorry, dont remember his name) at Spectrum who remember my coffee wish "Cappuccino with one extra shot espresso" and was extremely friendly and welcoming + Wonderful bathroom amenities - Difficult to get a taxi - Disappointed that top-bar on high level is not opened yet - TOO LITTLE VEGETARIAN OPTIONS at breakfast (one morning there was sauteed mushrooms for breakfast, but on all other three mornings of my stay there was not and the tomatoes provided had cheese, which is not suitable for vegans); also lunch had few options for non-meat eaters - Elevators - four seeemed not enough at peak hours -

AccorHotels certified review
Idy C. Business - 18/09/2017

Check out date - key card should not bel blocked after 12pm. As we are in the conference and meeting ends at 1.00pm, the hotel should have the initiative to program the key card till 2:00pm. I have to call 4 times to Royal service colleague and waited for 20 minutes on the room corridor. It is really not a good experience as I was late for my flight!

AccorHotels certified review
Stewart G. Business - 18/09/2017
« President »

I found the staff very helpful and friendly. The English speaking staff had very good English skills and went out of their way to make my stay with you very comfortable. The hotel was beautiful and very well manintained.

AccorHotels certified review
Lynsey W. Business - 18/09/2017
« Clean rooms, well appointed layout and great bathrooms »

the room was spotless and I enjoyed working at the desk area. The bed was comfortable but I found the pillows too high so ended up sleeping with my head on a rolled up towel. The bed had a thick duvet which was nice, but too thick so I woke up too hot in the night. There was a bed sheet on my bed the first night, but no sheet on subsequent nights. The bathroom was great, shower nice and hot, toilet seat a delight and amenities refreshed daily.

AccorHotels certified review
Bill W. Business - 13/09/2017
« wonder hotel »

good location, perfect hardware and software, worth staying there.

AccorHotels certified review
Zifan H. Solo - 09/09/2017
« A home away from home »

I stayed at Fairmont Chengdu so many times in last three months. Every staff are friendly and service is excellent. Concierge service is excellent. I really like the gold lounge. Candy, Angel, Fiona and Vera provide an excellent service for their guest. I always do my work in the lounge, they looks after me very well. Unfortunately i do not have plan when i will come back, but if have chance, i will choose this hotel again.

AccorHotels certified review
T. H. Business - 05/09/2017
« Everything perfect ! »

Amazing room, nice, new & CLEAN. Very Friendly greeting by Hotel Director. And great introduction by Angel Yang to the overall Hotel and facilities.

AccorHotels certified review
Anonymous Families - 04/09/2017

nice staff comfortable room well-furnished facilities delicious meals

AccorHotels certified review
Geok L. N. Business - 04/09/2017
« Frienliness, Warmth »

Satisfactory

AccorHotels certified review
Josh Business - 26/08/2017
« Great stay, albeit too short! »

Good hardware as hotel was new. Staff were friendly and helpful with good service attitude, especially Assistant Club Manager Angel Yang, who really went out of her way to to assist us, coordinating with several departments in the process.

AccorHotels certified review
Zifan H. Solo - 06/08/2017
« Absolutely excellent stay »

First of all. Fairmont is my favorite hotel brand. Second, Fairmont Chengdu provide very good service for their guests, especially for their Fairmont gold guests. All the staff in the Gold Lounge are excellent. Both of them has lovely smile. As a loyalty guest in fairmont Chengdu, I have been chosen this hotel 5 times. For me, this hotel is like my second home. I feel very comfortable stay in here.As two manager for gold lounge, Ms. Candy Zhu and Ms. Angel Yang are very lovely girl, each tine i sit in the lounge we always chat a lot. It's a nice touch for hotel guest. And their colleague, Ms. Fiona Liu, Ms. Vera Wan, Ms. Clare He and Jessica(I can't remember her last name). Both of them are very lovely. If i come to Chengdu, This hotel will be my first choice, and i will definitely recommend this hotel to mt friends and my family.

AccorHotels certified review
Gerald L. Business - 05/08/2017
« Good front desk service »

Very enjoyable. Excellent room decor, very appreciative and welcoming front desk service, and clean and nice room.

AccorHotels certified review
Kevin Couples - 02/08/2017
« li »

Room was nice and clean. Very impressed with the guest serivice provided by Angel, her team made us feel welcomed and comfortable. Will definitely stay again.

AccorHotels certified review
John S. Families - 01/08/2017
« Terrific stay at the Fairmont. »

In particular, the team at the restaurant Cube, and the concierge staff were fantastic. My nine year old daughter was enchanted by the special dishes and desserts prepared for her at Cube, as well as the care and attention give to her by the concierge staff. We recommend the hotel without hesitation!

AccorHotels certified review
Craig Business - 27/07/2017
« Fantastic stay »

Simple, easy, enjoyable

AccorHotels certified review
Mark C. Families - 23/07/2017
« Best Hotel Experience We Have Ever Had »

My family of four including two teenage girls stayed at the Fairmont Chengdu for three nights in July and it was the best hotel experience we have ever had as a family. From the time we arrived at the hotel and were immediately escorted to our room for check-in, to the moment we left the hotel, we received above and beyond five star service. At all times, we were made to feel like VIP guests, sometimes as if we were the only guests in the hotel. In the mornings at SPECTRUM, we enjoyed the elaborate buffet breakfasts. My girls appreciated that the pastry chef, Ben made chocolate chip pancakes special order just for our family. We had a delicious dinner at CUBE, a fine dining Japanese restaurant, in which the Chef personally came out to greet us and to ask us about our meal. We enjoyed spa treatments in the Willow Stream and the service was at all times professional yet warm and friendly. Throughout our stay, the Front Office Assistant Manager, Gina Li ensured we received the best service possible, and when my wife’s curling iron would not work prior to giving a lecture at the medical center, Ms. Li went home to bring her curling iron to the hotel so my wife could look just right for her lecture. This was a very special trip for our family, as we were bringing our two Chinese adopted girls back to China for a heritage tour of their birth country and their most lasting memory of their trip to China was our stay at the Fairmont Chengdu.

AccorHotels certified review
Guy R. Families - 17/07/2017
« World class amenities and service »

Staff was professional and courteous. Facilities were immaculate. Food was superb.

AccorHotels certified review
Xin/yi Business - 13/07/2017
« Excellent »

Very professional team, nice hotel, great experience.

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