Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 3 restaurant(s)

Business services

  • 2 meeting room(s)
  • Congress center
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Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 769 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
Z.,bosheng Business - 19/09/2018 AccorHotels certified review
« luxuary and cleaness »

during all night, it's very quiet. even the AC is quiet too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay with us, wish our thoughtful service, well-appointed facilities and comfortable environment have created you an unique Fairmont memorable experience. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Zifan H. Solo - 16/09/2018 AccorHotels certified review
« Perfect stay experience and a little bit sadly »

Well, for me, it is always hard to write a review for this hotel, because from last year i have been stay here so many times. Like i said before, This hotel is my home in Chengdu. But this time i want to talk about my feeling. My first time stay here was in July 2017. Because at that time, Fairmont Chengdu is a brand new hotel in Chengdu, so not so many guest during that time. So i was very lucky that i can make friend with there staffs. From lobby reception to manager, some of them are my very good friends. During this year, I saw some people leave Fairmont to get their new job opportunity and some people choose this hotel to become a member of this big family. Although I know that staff turnover is particularly high among in hotel, however it is always sad when i know my friend was already or will leave this hotel. Because for me it is hard to see them again. I hope all the best for their future. But i will continue support is hotel, unless the daily rate is too high. Overall I like this hotel.

Raelene P. Business - 15/09/2018 AccorHotels certified review
« Fantastic service and holistic experience »

Stayed for business and my husband came for holiday. The team cannot so enough for you. Retro, Ben and Phil lead fabulous teams. Maggie, Leo and carter out the front are awesome and make the hotel feel like home meanwhile wade, Wendy and team make the restaurant amazing!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our loyalty guest, we are so thrilled to read that you and your husband have enjoyed a fantastic stay, guided by hotel leaders, the thoughtful service from our team members especially Concierge Maggie, Leo, Carter and Restaurant Wade, Wendy were able to made you feel home away from home, and wish you have enjoyed a pleasant time in this charming city of Chengdu. Your kind compliments have been share with entire members to keep their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon to enjoy the unparalleled service that you deserve! With Best Regards, Rita Ge Guest Experience Manager

Gregg B. Business - 14/09/2018 AccorHotels certified review
« Once I was checked in the experience was flawless! »

I had an issue checking in when I had no cash to pay the taxi driver, and the front desk team was challenged with exchanging Euros for RMB before I checked in since the policy is only exchanging money for registered guests. After that everything was great. Your Gold Mgr Candy Zhu is fantastic !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our loyalty guest, we sincerely apology that we failed to create you an impeccable staying experience. Your feedback has been shared with our management members who would train staffs to be flexible and helpful under any challenged circumstances to seek any appropriate possibility to assist guests. Meanwhile thank you for your kind compliment for Gold Lounge Candy! Team members will keep continuously strive for excellence to create guests problem free and exceptional stays. Thank you again for your heartfelt review, we sincerely look forward to welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Brian H. Families - 11/09/2018 AccorHotels certified review
« Fantastic stay »

The Staff was top notch very polite and warm

Lynelle J. Business - 10/09/2018 AccorHotels certified review
« Exceptional quality and service »

A fantastic experience from beginning to end; the staff work tirelessly to ensure that you have a stay to remember. The rooms are beautiful, the food is second to none and the service faultless. Special thanks to both Reto and Maggie for making my time in Chengdu to memorable. Whether travelling for business or leisure, this hotel should be top of your list.

Th. G. Business - 09/09/2018 AccorHotels certified review
« Astonishing! »

Almost perfect! Close to fair grounds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had an astonishing staying experience with us, and wish you have enjoyed a pleasant time in Chengdu! Meanwhile, we have noted that there are still opportunities for us to be improved on breakfast service, therefore any of you additional feedback or suggestion on the food are highly appreciated to share with us via ri…, team members will record your preference and keep strive for excellence to create you exceptional dining experience. Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again. With Best Regards, Rita Ge Guest Experience Manager

Lai W. Families - 05/09/2018 AccorHotels certified review
« very warm room »

Hotel room climate was already pre-set, cannot be lowered by the in-room thermostat. I set to lowest setting and still at same temperature all night. Very uncomfortable. Very disappointed with this Fairmont.

Linda M. (. B. Business - 02/09/2018 AccorHotels certified review
« Wonderful Experience at Fairmont Chengdu »

Every staff member I had the pleasure to meet was so warm and friendly. They were engaging and made me feel important and took the time out to ask about my day and even share their own expereinces. This made me feellike I was part of the Fairmont family, which is comforting when travelling alone. I am truely grateful to all the staff in making my stay a memorable one by ensuring I was always comfortable in my room and whilst dining. Everyone exceeded my expectations in terms of support and assistance. I will recommend the Fairmont to anyone who wishes to experience a warm, welcoming, friendly and helpful stay in Chengdu. My sincerest Thank You to everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a wonderful experience in our hotel, and that our team members were able to create you a memorable stay. Your feedback has been shared with team to support our ongoing passion for excellence on our daily offerings, and we will continuously strive to create home away from home for our guests. Thank you again for your wonderful review and recommendation for our hotel, we sincerely look forward your next stay with us to enjoy the unparalleled service that you deserve. With Best Regards, Rita Ge Guest Experience Manager

Nick Business - 30/08/2018 AccorHotels certified review
« A Nice Hotel and stay »

Our first experience with the hotel was wonderful, Jeffrey came and collected us after the taxi did not take us to the hotel. He made sure we were safe and that a car took our luggage and made sure we were ok. This was above and beyond what was expected. Thanks Jeffrey. The hotel room I was first shown had had a smoker in it, and did smell, so I requested a room change which came immediately. The second room was lovely, clean and comfortable. All of the Service was fabulous and Vera in the Executive Lounge made sure that we had a wonderful stay, providing excellent service to us. The last morning in the hotel was a bit of odd... firstly the exec lounge did not have any juice available for breakfast, and then when we went to the ground floor buffet, the poached eggs were served cold. I was also aware that one of the managers was sitting behind the coffee machine eating instead of assisting and supporting staff during a busy breakfast time. I felt this behavior did not align to the values that the hotel had experienced throughout the rest of my stay.

Anonymous Business - 27/08/2018 AccorHotels certified review
« Room was immaculate and service in executive lounge was good. »

I really enjoyed my stay. The service was great up until our final day. When we went on our final day to have breakfast in the executive lounge there was nothing really to eat. Breakfast was not worth the effort to go to level 30. We then went to the buffet on the ground floor the service was great however when we ordered poached eggs they were cold and inedible. Add to that we could see there the floor manager of the restaurant (portly gentleman) standing and eating behind the counter instead of working alongside the staff. Unfortunately this last day ruined the impression of an otherwise exceptional stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our honorable guest, we feel so sorry that our product and service failed to create you constant pleasant experience throughout your stay. Your feedback on the breakfast food selection on Gold Lounge as well as the poached egg served in Spectrum have been shared with our Executive Chef and Director of Food and Beverage, they will personally look into details to ensure the food variety and quality could always meet or even exceed guests’ expectations. Meanwhile we will emphasize staff regulation for entire team members to ensure a professional appearance. Thank you again Ms. L. for your valuable review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again, our team members will keep strive for excellence on our daily offerings to create you exceptional stays. With Best Regards, Rita Ge Guest Experience Manager

Phoebe C. Business - 27/08/2018 AccorHotels certified review
« Very good »

It's far out my expectation. Only one minor defect was the hotel booking staff cancelled my reservation by mistake. Lukily, there was one room left and I managed to live in. The else was good and two-thumbs up.

Roman W. Business - 25/08/2018 AccorHotels certified review
« Perfect hotel,perfect services! »

Great Service and professional services The FO: Loach,Tina and Sylvia I'm very appreciate their great and professional services. Thank you!

Grace Business - 23/08/2018 AccorHotels certified review
« great place to stay »

nice environment and friendly staff

Pia Business - 20/08/2018 AccorHotels certified review
« Felt right at home »

First of all the lady at the Front Desk made an effort to to thank me in my native tongue was a plus when I arrived. The concierge was also great, he knew how to converse in English. The manager at the buffet was great! He got me some local dishes (noodles and dimsum) for breakfast. Over all I felt welcome and at ease.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay with us, and our Front Desk, Concierge as well as Restaurant colleagues were able to made you feel home away from home. Your feedback has been shared with team members to support their ongoing passion for excellence. Meanwhile we have noted there are still opportunities for us to be improved on certain service aspects, any additional feedback or suggestions are appreciated by sharing with us via ri…, we will continuously strive to create you an exceptional stay experience. Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again to enjoy the unparalleled service that you deserve. Yours Sincerely, Rita Ge

Anthony C. Business - 20/08/2018 AccorHotels certified review

Excellent hotel with good service and top facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay with us, and your kind compliment on hotel service has been shared with our team members to support their ongoing passion for excellence on our daily offerings. Meanwhile we have noted there are still opportunities for us to be improved to create you an even better experience, therefore any of your additional feedback or suggestions are appreciated to sharing with us via ri… Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back again in near future. Your Sincerely, Rita Ge Guest Experience Manager

Zifan H. Solo - 16/08/2018 AccorHotels certified review
« Back home again »

Well, for me it is very hard to write a review for this hotel. Because this hotel is my home in this city. Everything is excellent. The staff in lounge(Candy, John, Vera, Eiffel, Jasmine, Echo, Nona, Evelyn, Sandara) they looks after me very well. And Roccio(manager in Spectrum) is also very good. All in all, just like my previous review, Fairmont is my home in Chengdu. 借用一句跑男里的话 we are family.

Roman W. Couples - 15/08/2018 AccorHotels certified review
« still great stay experience! »

Great Service and We are just like family members for Them: The FO: Loach,Caroline and Charlotte The ADD: Roccio I'm very appreciate their great and professional services. Thank you!

Angle D. Families - 13/08/2018 AccorHotels certified review
« good customer services. »

improve car stop park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear angle d., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay with us, and your kind compliment on hotel service has been shared with our team members, this will definitely serve as an encouragement as we continuously strive for excellence on our daily offerings. Hotel owns its underground parking lot which is located at B2-B3 with exclusive elevator bring you up to lobby or up to 5th floor, if there is any additional feedback or suggestion regarding it, please feel free to share with us via ri… Thank you again for your wonderful review, we look forward your next visit with us soon in near future. Yours Sincerely, Rita Ge Guest Experience Manger

Okxss Friends - 09/08/2018 AccorHotels certified review
« poor service and facilities »

The location is away from the city center, and the entrance area is under construction. I made reservation through HRS, and this is for my birthday. The HRS customer service called me that they notice the check in date is my birthday they already called hotel to arrange something for me depends on the availability. When I check in at front desk they didn't give me upgrade or any other amenities. When I get into my room, I found out there's stain on the top of the marble tea table, dirt in the bath tub, bad smell from the toilet. I felt very frustrated for the room on my birthday. But I was too hungry to negotiate with anybody to change a room. I called the operator to ask them to clean my room again, but after few minutes there's a manager came to explain the dirtiness of the room. Tea table's stain was because of you are using nature marble, easy to get stain on it; the dirt in bathtub was because you are using Kohler bath tub that is very “sensitive”, and he state maybe there's a female guest step into bathtub with her high heels, I don't think these answer is appropriate and acceptable. You cannot blame you failure on others. For the bad smell in toilet, the manager said he will ask HSKP to do something for the bad smell. I know it will be just put some spray in the room.. and the manager didn't even try to ask me if I want to move to another room. :( I traveled a lot and I stayed in so many hotels, it's my first time come to the fairmont chengdu, i'm just disappointed. It doesn't looks like a hotel just opened for 2 years, the facilities looks like not taking any maintenance for it. The service is poor. The only thing good is the le labo amenities..

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