Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 850 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Congress center
See all services

Hotel location

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 850 reviews

Our guest reviews for Fairmont Chengdu

100% genuine reviews from our guests

Find out more
Martin R. Business - 11/11/2018 AccorHotels certified review
« best hotel in the World »

The Fairmont Chengdu is the Gold Standard in customer service anywhere in the world. This was my 3rd visit to the hotel and the majority of the staff remembered me from my previous visits. This hotel is far superior than any other hotel in China or the rest of the world for that matter. They are the Gold standard for customer service and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! As our honorable loyalty guest, we are so thrilled to read that you have had a satisfied stay, and our team members were able to delight you by providing personalized services, sincerely wish you have enjoyed an exceptional time in this charming city of Chengdu! Your highly compliment and recognition have been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon to enjoy the unparalleled services that you deserve! With Best Regards, Rita Ge Guest Experience Manager

Catherine Business - 09/11/2018 AccorHotels certified review
« business trip »

nice location, very good services, nice people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a satisfied stay with us, wish you have enjoyed a pleasant time in Chengdu! Your kind compliment on hotel service has been shared with team members to supporting their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back in near future! With Best Regards, Rita Ge Guest Experience Manager

Evgen S. Business - 27/10/2018 AccorHotels certified review

Wonderful! Very friendly and hospitality. Very comfortable for not-Chinese speakers and foreigners at all. Breakfast and lunch so tasty, variability and suitable time periods. Japanese restaurant on the 3rd floor is the best my experience all over the world. Many thanks to Chef! Me and my wife didn't get no one discomfort situation at all only very pleasant feelings. Many thanks to GM Philip and to all personnel! Our best regards to Fairmont Chengdu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you and your wife have enjoyed a wonderful stay with us, wish our thoughtful service, tasty yummy food have created you a pleasant time in this charming city of Chengdu! Your kind compliment on staff service and highly recognition on Japanese food have been shared with our team members to keep their ongoing passion for excellence. Thank you again for your heartfelt review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again to enjoy the unparalleled service that you deserve. With Best Regards, Rita Ge Guest Experience Manager

Dr. H. Z. Couples - 26/10/2018 AccorHotels certified review
« warm service and lovely staff »

We've spent a very sweet and memorable stay here and we are looking forward to coming again in the soon future.

S. G. J. F. Business - 25/10/2018 AccorHotels certified review
« Pleasant comfortable and friendly environment »

I enjoyed the comfortable room and facilities. The Staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. S., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a comfortable stay, and thank you for your kind compliment on staff. Meanwhile we sincerely apology for the unpleasant experience and the inconvenience for your airport pick service, Concierge team will review their whole procedure on transportation arrangement, especially the pre-arrival communication with guest to ensure an accurate and timely pickup service is offered, and create our guest a problem free experience. Thank you again for your heartfelt reviews, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again. With Best Regards, Rita Ge Guest Experience Manager

Anonymous Couples - 22/10/2018 AccorHotels certified review
« Wonderful experience »

The hotel was very superb. The staff was very helpful

Anonymous Business - 22/10/2018 AccorHotels certified review
« great »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a satisfied stay, and wish you have enjoyed a pleasant time in this charming city of Chengdu! Meanwhile, we noted there are still opportunities for us to be improved especially on your arrival and concierge experience, therefore any of your additional feedback or suggestion will be highly appreciated to share with us via ri…, team members will keep improving and continuously strive for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Edward Y. Business - 19/10/2018 AccorHotels certified review
« Great Flexibility »

Ever sine UA changed UA9 flight schedule which arrived in early morning(6:00AM), early check-in become a requirement for me. Many thanks to James and Loach who helped me several times allowing me to do early checkin without extra charge. That reduced a lot of stress from the 14-hour red eye flight and helped productivity on the arrival day at work. It is great to be fairmont member to enjoy such privilidge and fiexibility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Sincerely greetings from Fairmont Hotel Chengdu! We are so thrilled to read that the flexible service from James and Loach could well reduce your stress after a long time travelling, we would let our team members be aware your essential requirement as well for future stays, as long as there is room available upon arrival, we would like to provide room for you to have a good rest. We value our guests’ feeling and experience, and will continuously strive to create comfortable and cozy stays. Thank you again Mr. Y. for your heartfelt review, we sincerely wish to warmly welcome you back again soon:) With Best Regards, Rita Ge Guest Experience Manager

Ronald K. Business - 17/10/2018 AccorHotels certified review
« Excellent place to stay »

Central located for the congress I visited. Metro stop accross the street. Very good breakfast. Friendly staff. One of my favorit hotel chains to stay for business travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay, wish our thoughtful service and yummy food have created you a pleasant time in Chengdu! Meanwhile we noted there are still opportunities for us be improved to enhance your staying experience, therefore any of your additional feedback or suggestion will be highly appreciated to share with us via ri… Team members will continuously strive for excellence to create unique Fairmont memorable stays for our guests. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon! With Best Regards, Rita Ge Guest Experience Manager

Roman W. Solo - 13/10/2018 AccorHotels certified review
« great stay »

I'm very appreciate Loach's great and professional services. Thank you!

Iron Friends - 10/10/2018 AccorHotels certified review
« It's even better! »

It was lovely to come back to Fairmont Chengdu after a couple of months. The services provided by the front office, fitness centre, concierge, restaurant were as good as my last stay. I was also able to enjoy a welcome wine at the lobby bar this time as an Accor member, which was wonderful. In addition, I wanted to thank Charlotte and Clouds at the front office and staff members at the concierge for their outstanding services as always.

Lautafi P. Business - 03/10/2018 AccorHotels certified review
« lautafi P. »

Very nice room, xcellent clean and tidy, great service. Very homely atomsphere all round. lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that not only hotel excellent hardware, but also staff service has left you a lasting impression and was able to create you a satisfied stay, sincerely wish you have enjoyed a pleasant time in Chengdu! Your feedback has been shared with team members to keep their ongoing passion for excellence to create our guests the experience of home away from home. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back again soon in near future! With Best Regards, Rita Ge Guest Experience Manager

A. K. Business - 30/09/2018 AccorHotels certified review
« Fast check-in and lovely rooms »

Overall, one of the best check-in services our group experienced. The staff also spoke good English which helped with communication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that our Front Desk team was able to create you a pleasant arrival experience, and wish you have enjoyed a satisfied stay! Meanwhile we noted there are still opportunities for us to be improved on certain areas to create you an even better experience, therefore any of your additional feedback or suggestions are highly appreciated to share with us via ri… Team members will keep improving to strive for excellence to ensure create guest exceptional stays. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back again soon! With Best Regards, Rita Ge Guest Experience Manager

Vani Q. Business - 30/09/2018 AccorHotels certified review
« Ms »

Its been a short stay but was a wonderful experience with the room and other facilities we utilized as a group

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Q., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a wonderful stay with us, wish you and group members have enjoyed a pleasant time in Chengdu! Your feedback has been shared with our team members to keep their ongoing passion for excellence on our daily offerings to create guests unique Fairmont memorable stay. Thank you again for your heartfelt review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again! With Best Regards, Rita Ge Guest Experience Manager

Tann K. Couples - 27/09/2018 AccorHotels certified review
« Nice, modern and smart hotel »

Nice room and new. With smart control on all the lights and toilet. Staff is good and accommodating. Lobby manager Ms Shallot Yu very knowledgeable and experience, although fairmont is new to accor members joining, she is able to accommodate the request to her best she can.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As Accor loyalty member, we are so thrilled to read that not only the well-appointed facilities, but most importantly that staff service, especially from Front Office Charlotte has left you such a lasting impression. Wish our thoughtful service has created an exceptional experience and a pleasant time in Chengdu! Thank you again for your wonderful review, we sincerely look forward your next visit soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Collin C. Business - 25/09/2018 AccorHotels certified review
« wonderful 2 weeks of my stay at Fairmont Chengdu »

I had a great comfortable stay at Fairmont Chengdu. The bedroom is cosy and facilities are excellent. Staff are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that the excellent hardware and helpful staffs were able to create you a wonderful stay, and sincerely wish you have enjoyed a pleasant time in Chengdu! Meanwhile we noted there are still opportunities for us to be improved to create you an even better experience, therefore any of you additional feedback or suggestion are highly appreciated to share with us via ri… Team members will keep improve and continuously strive for excellence on our daily offerings. Thank you again Mr. C. for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manag

Jonah C. Couples - 25/09/2018 AccorHotels certified review
« Treat us like friends. »

Nice service overall, and feedback our request quick, and satisfied. Gold floor, nice desert, nice food and good wine selection. We have lots of choice of breakfast on first floor, freshly made eggs, noodle.... Excellent bathroom, and supplies

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that not only the great products, but also staff excellent service were able to create you satisfied stay, and sincerely wish you have enjoyed a pleasant time in Chengdu! Your kind compliment will serve as an encouragement for our team members as we continuously strive for excellence on our daily offerings to create our guests the home away from home experience in our hotel. Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again! With Best Regards, Rita Ge Guest Experience Manager

An Business - 24/09/2018 AccorHotels certified review
« Nice and clean hotel »

Great hotel room, spacious and comfy bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind recognition for our hotel, sincerely wish you have enjoyed a pleasant stay with us. Meanwhile, we noted there are still opportunities for us to be improved to create you an even better stay, therefore any of your additional feedback or suggestion will be highly appreciated to share with us via ri… Team members will continuously strive for excellence on our daily offerings. Thank you again for your wonderful review, we look forward to warmly welcome you back soon. With Best Regards, Rita Ge Guest Experience Manager

Z.,bosheng Business - 19/09/2018 AccorHotels certified review
« luxuary and cleaness »

during all night, it's very quiet. even the AC is quiet too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay with us, wish our thoughtful service, well-appointed facilities and comfortable environment have created you an unique Fairmont memorable experience. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Zifan H. Solo - 16/09/2018 AccorHotels certified review
« Perfect stay experience and a little bit sadly »

Well, for me, it is always hard to write a review for this hotel, because from last year i have been stay here so many times. Like i said before, This hotel is my home in Chengdu. But this time i want to talk about my feeling. My first time stay here was in July 2017. Because at that time, Fairmont Chengdu is a brand new hotel in Chengdu, so not so many guest during that time. So i was very lucky that i can make friend with there staffs. From lobby reception to manager, some of them are my very good friends. During this year, I saw some people leave Fairmont to get their new job opportunity and some people choose this hotel to become a member of this big family. Although I know that staff turnover is particularly high among in hotel, however it is always sad when i know my friend was already or will leave this hotel. Because for me it is hard to see them again. I hope all the best for their future. But i will continue support is hotel, unless the daily rate is too high. Overall I like this hotel.

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