Hotel - Fairmont Amman
Fairmont Hotel Fairmont Hotel

Fairmont Amman

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4.6/5 103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • QUEEN ALIA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Featuring a range of room categories and residences for all your needs, you will be surrounded by contemporary amenities, plush bedding, elegant bathrooms and spacious luxury to put you at your best for discovering Amman.Choose from Fairmont Room, Deluxe Room, 1 Bedroom or 2 Bedroom Suite. Our specialty suites are Signature Suite, Amman Suite, and the Fairmont Penthouse Suite. For long term guests, we have Fairmont Residences, including 1 or 2 bedrooms, and executive.

  • 317 rooms
  • 208 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 103 reviews

Our guest reviews for Fairmont Amman

100% genuine reviews from our guests

Find out more
AccorHotels certified review
David D. Couples - 11/02/2018
« Descent and clean hotel. »

The amazing smell at the hotel makes the memories unforgettable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., Thank you for taking the time to fill out the survey following your recent stay with us. I am so thrilled to read that your overall stay was a memorable one! At Fairmont; our aim is turning our guest’s moments into memories and I am glad that we accomplished what we have promised. While we thank you for your remarks in regards of your stay form the check in, check out experience and location we want to extend our sincere apologies for the inconvenience you have encountered with regards to the Room AC, I have addressed the issue with the relevant department to take the necessary action. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards ,

AccorHotels certified review
Mona Couples - 10/02/2018

Excellent just i have concern regarding the cleaning it was not perfect need more focus in cleaning the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you so much for taking the time to fill out the survey and for choosing Fairmont Amman for your stay in Jordan. Its seems we met you expectations throughout your stay with us from checking in till the check out. Therefore, please accept our apologies in regards the room cleanliness. Thank you for bringing this in to our attention. We thank you for choosing Fairmont Amman and for taking the time to share your feedback as this will assist us in improving in order to exceed your expectations in the future! Best Regards

AccorHotels certified review
Anonymous Business - 08/02/2018
« Pleasant »

It was good, but a little over the top with the towel art in my room and people constantly rushing to take away plates, replace drinks etc. In a water scarce country like Jordan, I thought it to be wasteful. I was also pregnant at the time, and didn't think the separation between the smoking and non smoking areas was sufficient. I could smell smoke in the restaurant in which I ate, and that was unpleasant. I would also like to note that I found an obviously dirty bathtub in my room. Someone forgot to clean it as it had been evidently used. It was cleaned up nicely after I requested it. However, later I noticed some dirt on a towel (possibly dust because it had not been used in a while), as well as a dirty cup. It wasn't my first experience with inadequate cleanliness standards in Fairmont hotels, and I wonder if it is a systematic issue, because your cleaning staff seemed to be doing a good job. I did think your staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrijana Beslic, Thank you so much for taking the time to fill out the survey and for choosing Fairmont Amman for your stay in Jordan. While I am pleased to hear that you found your stay “pleasant” and you enjoyed the location , we do apologize for any concerns with regards to cleanliness and the service provided. I have shared your comments with the concerned colleagues who already working to address these concerns and prevent future occurrence. We thank you for sharing your feedback as this will assist us in improving in order to exceed your expectations in the future. Best Regards

AccorHotels certified review
Anonymous Business - 06/02/2018
« First time but not the last »

Staying at Fairmont is always a treat. The new hotel in Amman is beautiful, especially the restaurant Nur. Thanks for having non-dairy milk available at the breakfast buffet and for specialty coffees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah P., Thank you for taking the time for filling out the survey and for considering Fairmont Amman for your stay in Jordan! It’s so interesting to read your feedback from the checking in experience for the check out. We are so pleased to read that we were able to “turn your moments into memories “and we helped you selecting your next accommodation stay on your next visit to Jordan. Your kind highlights in regards the availability of having the non-diary milk and coffees at “NUR” are highly appreciated. If you would love to know more, especially about our Christmas and New Years’ eve please feel free to follow us on our social Media such as Facebook and Instagram. Sincerely,

AccorHotels certified review
Anonymous Business - 05/02/2018

The hotel is wonderfully light, the rooms are comfortable, and overall, staff were friendly and helpful. Just a couple of points of feedback: 1) During one evening staff came to ask at 10pm whether I needed something. That's a bit late, I could've already been asleep. 2) I was on a Skype call one day when the cleaning lady knocked and came in and I asked her to come back another time as I was on an important call. Instead of leaving me alone immediately, she called my name in the room several times to confirm a time for later on. This was bothersome. 3) It would be good if somewhere it could be registered whether you prefer smoking or non smoking for breakfast in the morning, rather than being asked every day again. 4) I had to wait for a long time during the check out process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B. , Thank you for talking the time to share your detailed feedback following your recent visit to Fairmont Amman. It’s exciting to read that your overall stay with us enjoyable and memorable one. It’s thrilling that we received such a positive comments from our guests around the world. While I thank you for your generous feedback, please accept my sincerest apologies for the inconveniences that you encountered during your stay with us. Please rest assured that I have personally shared , addressed and discussed your feedback to our team . We assure you that we are taking steps to ensure such occurrences are not repeated .Thank you again for sharing your experience, and we hope your next visit Best Regards

AccorHotels certified review
Anonymous Business - 02/02/2018
« Fine »

New hotel immaculately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Murley, Thank you so much for taking the time to fill out the survey following your visit with us. We all take great pride in providing our guests with the highest standards of service; therefore I am very sorry to learn that we failed to meet your expectation with the quality of Food beverages we offered at “NUR “during the breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for bringing these important issue to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. Sincerely,

AccorHotels certified review
Willem Couples - 02/02/2018
« Lovely attentive staff »

Very nice and friendly, pity spa was not open

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you so much for taking the time to fill out the survey and sharing your feedback with us. I believe that you have received my previous email and I am so glad to read your evaluation in regards your overall stay. I have personally addressed, discussed and shared your feedback with the team. We are looking forward to welcome you today to create another memorable experience. Best regards Celian Skandrani

AccorHotels certified review
Hala Z. Business - 31/01/2018
« Perfect »

Very friendly staff and environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hala , Thank you so much for taking the time to fill out the survey and choosing Fairmont Amman for your stay in Jordan. It was our pleasure having you staying with us. I am so honored to hear that that were able to meet and exceed your expectations from your arrival till your checkout experience. We always strive to provide an exceptional service for our guests which makes you recommending us for your friends, family and Colleagues I and the entire team looking forward to welcome you back to create another unforgettable experience. Best Regards

AccorHotels certified review
Abdulaziz A. Friends - 28/01/2018
« Great »

I would like to say Thank you! Every single thing was perfect. Staff, room, housekeeping, room dining and hotel facilities. The only negative point was I couldn’t get an upgrade! As le accor gold member I should upgraded but the front desk said it’s not available. I checked online and i try to explain that it’s available but they said No, not in them system! So i send an email to le accor group and I report about my case. With no answer so far. Well, it’s not really matter now, Le accor has slow customers service anyway. Have a good day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz Alfadhel, Thank you for taking the time to share your feedback with us and taking the time to fill out the survey. It’s so honoring to read that your stay was “Perfect” and you had enjoyed every single thing during your stay with us. Your glowing review in regards the Staff, room, housekeeping, room dining and hotel facilities are highly appreciated. We can’t thank you enough for this feedback. This will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards your Membership, please accept our apologies for the inconvenience may cause. Please allow me to clarify: As a Le Club Accor Member you’re entitled for free upgrades “Upon Availability” and in Accor Hotels not FRHI hotels (Fairmont, Raffles & Swissotel).Though, please be aware as of July 2nd 2018 FRHI befits will be margined with Accor and you will be entitled for the free upgrade upon availability. We are so much looking forward creating another unforgettable experience. Best Regards

AccorHotels certified review
Anonymous Business - 28/01/2018

Very enjoyable and peaceful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gladwin, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive such positive feedback every day from our guests. It seems we met and exceeded your expectation throughout your stay with us from the checking in experience to check out. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to follow us on our social Media such as Facebook and Instagram if you would love to know more and we are looking forward meeting you for another unforgettable experience . Best Regards

AccorHotels certified review
Mohamed S. Business - 28/01/2018
« Hospitality at its best »

What make my stay pleasant is the hospitality of the team.....very helpful, friendly & willing to help. Everyone is showing the same spirit which reflects great trainings & management directions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Selim, Thank you for taking the time to fill oy the survey following your recent stay with us. I am glad to read that you found our hospitality is the best! It’s so thrilling that we were able to reflect the hospitality and Fairmont Standards we were known for. It seems we met you expectations during your stay with us. Thank you! While we thank you for your generous feedback, we really appreciate if you could share your in room dining experience with us to take the necessary measurements. Please feel free to follow us on our social Media such as Facebook and Instagram if you would love to know more and we are looking forward meeting you for another unforgettable experience . Best Regards

AccorHotels certified review
Anonymous Business - 25/01/2018
« Fabulous »

It was one of the best experiences I've ever done. I'm definitely going to try it again. Staying at Fairmont Amman was the best ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Almutairi, Thank you for taking a moment to fill out the survey following your recent stay with us. We very much appreciate your comments regarding your stay at the Fairmont Amman. It’s so exciting to read that you found your experience “fabulous”! . It seems that we exceeded your expectation during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to follow us on our social Media such as Facebook and Instagram if you would love to know more and we are looking forward meeting you for another unforgettable experience. Best Regards

AccorHotels certified review
Wael A. Business - 24/01/2018
« Great experience »

A great hotel with exceptional facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abuelmagd , Thank you for taking a moment to fill out the survey following your recent stay with us. We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive such positive feedback every day from our guests. Thank you for appreciating our hotel Facilities and Amenities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

AccorHotels certified review
Nkm Families - 22/01/2018
« They charge different rate in the hotel than what I booked online , will never come back to this hotel »

They charge different rate of what I booked online and refuse to correct it , unwilling staff to help , bad experience will not come back again to Fairmont Amman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nardin Almanaseer, Greetings from Fairmont Amman . Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every Guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

AccorHotels certified review
Hassan M. Couples - 18/01/2018
« Genuine 5 star hotel »

I did enjoy my staying very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan Mastawi, Thank you for taking the time to fill out the survey following your recent visit to Fairmont Amman. It’s always a pleasure to receive such a positive feedback every day from our valued guests . At Fairmont; we strive to provide a personalized service for our guest and I am glad that we had accomplished what we have promised. I’m so glad to hear that your overall stay was most enjoyable and memorable one. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Amman in the near future. Sincerely,

AccorHotels certified review
Wael S. Families - 18/01/2018
« the best experience ever »

i had the best time and the best memory ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wael S Salem, Thank you for taking the time to fill out the survey following your recent visit to Fairmont Amman. It’s always a pleasure to receive such a positive feedback every day from our valued guests. It seems we met and exceeded your expectations during your stay with us! At Fairmont; our aim is” turning our guest’s moments into memories “and I am glad we had accomplished what we have promised. I am so excited to read that your stay was” the best experience ever”. Please rest assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

AccorHotels certified review
Jacqui Couples - 17/01/2018
« Complete luxury... »

Everything from our room, to the staff, to the beautiful breakfast was stunning. I love and will always choose to stay at Fairmont hotels when I can, and this stay reinforced why.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline Ryan, Thank you for taking the time to fill out the survey following your recent visit to Fairmont Amman. It’s pleasant to read that you felt not only the luxury of the brand but also the service provided by Fairmont Amman team. It seems we were able to meet and exceed your expectations during your stay with us! At Fairmont; we strive to provide a personalized service for our guest and I am glad that we had accomplished what we have promised. Please rest assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

AccorHotels certified review
Jasem A. M. Business - 13/01/2018
« Mr. »

The receptionist called Tasneem cheated me because she charged twice for the transport to the Airport one time cash and another on my credit card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasem Almuhanna, Greetings from Cold Amman, We would like to thank you for staying with us in your recent visit to Jordan, Please accept our sincere apologies for the inconvenience caused by charging your transportation twice, as my colleague has explained though the earlier telephone call unfortunately a miscommunication has led to double charge your card, We hope that this sole incident didn’t shake your confidence with us and please rest assured that we have taken the necessary preventive actions for this not to happen again. Furthermore; we have already started the credit card refund which will usually takes up to 14 working days to reflect into your credit card statement. Mr. Almuhanna, Thank you again for your valuable feedback that will assist us in our continuous efforts in improving our services. Should you require any further assistance or information please do not hesitate to contact us. Best Regards

AccorHotels certified review
Ibrahim W. M. Families - 13/01/2018
« Manging Director »

Welcoming staff, excellent service, spacious rooms, very comfortable beds, very clean. Great experience for the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim Mazhar, Thank you for taking the time to fill out the survey following your recent visit to Fairmont Amman. It’s so thrilling to read that you had such a great experience with the family during your stay with us! It’s always a pleasure to receive such a positive feedback every day. Your kind highlights regarding our Guests rooms, cleanliness, comfortable beds and especially the staff are highly appreciated. At Fairmont; we strive to provide a personalized service for our guest and I am glad that we had accomplished what we have promised. Please rest assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

AccorHotels certified review
Dr.abdulkadhim A. Couples - 10/01/2018
« Adorable stay »

Welcoming, helpful and understanding staf who do not bore from helping customers, for comfortable clean and healthy atmosphere hotel. The food is amazing with great varieties that satisfies every taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulkathim Hassan Al Jabri, Thank you for taking the time to fill out the survey following your recent visit to Fairmont Amman. It’s always a pleasure to receive such a positive feedback every day. Your highlights regarding the Food and beverage offerings, hotel cleanliness and the service is highly appreciated and will be certainly shared with the entire team with great pride. At Fairmont; we strive to provide a personalized service for our guest and I am glad that we had accomplished what we have promised. Please rest assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

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