Hotel - Swissôtel Al Maqam - Tower F
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Maqam - Tower F

4.3/5 3,060 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
See all services

Hotel location

Our rooms

  • 1,624 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,060 reviews

Our guest reviews for Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more
Riaz Families - 11/11/2018 AccorHotels certified review
« Nice Property to Stay »

Hotel is very good and most important part of the hotel is the location as its very near to haram and all the facilities like food court, malls is nearby. Only thing which bothers me the approach of reception staff as they are more keen to making money for property instead of helping customers. Also not providing the appropriate information about the facilities of the hotels, people coming for the first time must be difficult for them. Staff must guide the customer and facilitate them properly as people are traveling long distance. rest all are good about the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Riaz, Greetings from Swissôtel Al Maqam Makkah! Thank you for your valuable review. We are delighted to know that the hotel location and facilities gained your satisfaction. Rest assured, we will share your comment, about the reception staff, with the concerned department to avoid this happening in your next visit. Looking forward to seeing you again to better serve you in the near future. Regards, Guest Relations

Anonymous Families - 10/11/2018 AccorHotels certified review

Courteous staff , breakfast was good and amazing location

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for reviewing Swissôtel Al Maqam Makkah! It is a pleasure knowing that our cooperative staff, delicious breakfast, and our amazing location met your expectation. We will always do out best to provide you with the best quality of service and we will be waiting for your next visit. Regards, Guest Relations

Moosa A. Friends - 10/11/2018 AccorHotels certified review
« wosrt ever in makkah overall after around 8 visits to different hotels. »

the room was very small I couldn't even pray inside with my friend as there was no place. the toilet door is broken and doesn't close or open smoothly. toilet shower machine is broken it doesn't stay goes up and down. location is not as good as compared to other hotels in the tower. overall bad experience and for sure never will book again there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moosa, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. We always strive to provide the best service experience for every guest; therefore, your feedback is very important to us. Rest assured, we will share your comments with the concerned department. We hope that you will give us the opportunity to better serve you in the near future. Regards, Guest Relations

Ihab Families - 10/11/2018 AccorHotels certified review

I’ve One concern .on the 1st day after check in I went to omera and my wife and my kids were alone in the room and when they try to go to pray the door was locked from outside and she called reception for help they said ok and left them for more than one hour in the room she called them about 7 times and every time they said ok we will send someone to help you and after 45 min someone came and she told him that she cannot open the door he said ok and go away and my kids were scared and crying and finally the door opened by itself and when she start to leave the room a saudi guy came and told her sorry it is a technical problem with the door system and asked her to leave the room open ( as she go to pray)if she doesn’t mind and they will fix it .when we came back the door was ok . When I talk to the receptionist and told him how they not help them quickly ?! he said sorry we fix it When I talk to the receptionist after I know they said sorry

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ihab, Greetings from Swissôtel Al Maqam Makkah! Thank you for taking the time to review our hotel. As you know, guest satisfaction is our top priority, so we will forward your concern directly to the concerned department to look into it and to avoid this happening in your next visit. Looking forward to providing you a better service in the near future. Regards, Guest Relations

Mansur A. Families - 10/11/2018 AccorHotels certified review

Amenities and location was very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mansur, Greetings from Swissôtel Al Maqam Makkah! Thank you for your valuable review. We are glad to know that your recent say was as pleasant as you expected. We will always do our best to provide you with the best quality of service and we will be waiting for your next visit. Regards, Guest Relations

Firas Z. Families - 09/11/2018 AccorHotels certified review
« 10 »

It was great and we have enjoyed. Thank you to team to make a great memory to me and my family . Food was amazing and great quality and very good variety in Alkhairat restaurant . Special thanks to Chef Alla , Chef Shamy , Ramzeen and Hicham from service team . For sure we well come back soon. Best regards , Firas Z..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Firas, Greetings from Swissôtel Al Maqam Makkah! It is our pleasure to know that you enjoyed the overall ambiance at our hotel; particularly, the service at Alkhairat restaurant. We will always do our best to provide you with the best quality of service. We will definitely be waiting for your next visit. Regards, Guest Relations

Mohammed R. K. Couples - 09/11/2018 AccorHotels certified review
« Excellent »

Excellent, Amazing, wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Greetings from Swissôtel Al Maqam Makkah! It is our pleasure to know that you enjoyed the overall ambiance at our hotel and we are excited to know more details about your stay. Looking forward to welcoming you again very soon. Regard, Guest Relations

Moamen Families - 08/11/2018 AccorHotels certified review

Very nice place, close to everything, welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moamen, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority; therefore, we are glad to know that you enjoyed the time you spent in our hotel. We will be waiting for your next visit. Regards, Guest Relations

Mostafa M. Families - 08/11/2018 AccorHotels certified review
« Very nice experience »

Overall it was very good and really satisfied but the the cost was bit high

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mostafa, Greetings from Swissôtel Al Maqam Makkah! Thank you for your valuable review. We are glad that you enjoyed your recent stay and the overall ambiance at our hotel. As for your comment, we will forward it to the concerned department to take it into consideration. We will be waiting for your next visit. Regards, Guest Relations

Anonymous Families - 08/11/2018 AccorHotels certified review
« Nice and comfortable »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah! Thank you for your valuable review. It a pleasure knowing that our hotel services gained your satisfaction. It would be appreciated to know more about your experience in our hotel. Looking forward to welcoming you again soon. Regards, Guest Relations

Dr S. A. Families - 08/11/2018 AccorHotels certified review
« Very convenient location, nice clean, good value for money »

Nice clean and capacious room. Very close Haram Very reasonable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. knowing that the cleanliness of the hotel, our comfortable rooms, and the unique location gained your satisfaction is a great honor. Looking forward to you next visit. Regards, Guest Relations

Futoon Families - 06/11/2018 AccorHotels certified review
« One of the greatest experiences »

It was great stay in this hotel. I would like to thanks mr ريان ابراهيم for his kindness and good words

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Futoon, Thank you for reviewing Swissôtel Al Maqam Makkah! It is a pleasure knowing that your recent stay was as pleasant as you expected. We are also glad that our staff treatment met your expectations. We will be waiting for your next visit soon. Regards, Guest Relations

Sadeq Families - 06/11/2018 AccorHotels certified review
« Love it »

Great & satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sadeq, Greetings from Swissôtel Al Maqam Makkah! Thank you filling the survey and for your valuable feedback. Knowing that your stay was as great as you expected is a great honor. We will always do our best to provide you with the best service and we will be waiting for your next visit in the near future. Regards, Guest Relations

A A. Families - 04/11/2018 AccorHotels certified review
« Excellent »

Perfect. Highly recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah! Thank you for your valuable feedback. We will always do our best to provide you with the best services. Looking forward to seeing you again very soon. Regards, Guest Relations

Rehan M. Couples - 03/11/2018 AccorHotels certified review
« It was more then perfect »

I really appreciate you guys specially how you welcomed us, took care of our room. It was cleaned and properly managed. Thanks a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rehan, Greetings from Swissôtel Al Maqam Makkah! Thank you for taking from your valuable time to review our hotel. It is a pleasure knowing that your recent stay was as good as you expected. We will be waiting for your next visit very soon. Regards, Guest Relations

Asheer J. Couples - 03/11/2018 AccorHotels certified review
« Most comfortable stay ever!!! »

Clean room, excellent housekeeping service, fabulous breakfast, stupendous view from the window. Overall, a stay of a lifetime!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Asheer, Thank you for reviewing Swissôtel Al Maqam Makkah! We are glad to know that you enjoyed the cleanliness of our rooms, the housekeeping service, the delicious breakfast, and the breathtaking view. Thank you for your valuable feedback and we will be waiting for your next visit. Regards, Guest Relations

Khalid S. Families - 03/11/2018 AccorHotels certified review
« Khalid S. »

I book room for 04 adults but the room size was small maximum for 03 people, very slow working at reception, breakfast was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalid S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. We are glad that you loved our breakfast! your feedback is very important to us. As it helps in the process of enhancing our level of performance. Therefore we will make sure to address the problem in order to provide you with a better service the next time you honor us with your stay. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Guest Relations.

Shihab B. C. Families - 02/11/2018 AccorHotels certified review
« Superb »

Our stay was very wonderful and superb. We stayed for 15 days. All staffs are very good and they were courteous to us . One Mr.Adil in guest service as bell boy section was very helpful to he was very quick in his service. Duty manager Hashime Fahim was very good and he upgraded my room to Ka’bah view which was a wonderful experience for my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shihab, Our greetings from Swissôtel Al Maqam Makkah. We appreciate the time you took to review your wonderful stay with us. We are glad that you enjoyed our various services and great ambiance. We will be waiting for your next visit. Regards, Guest Relations

Mubashar M. Families - 02/11/2018 AccorHotels certified review
« Good comfortable stay. »

Pleasant experience. Very courteous staff. Clean room. Good breakfast. Specially appreciate allowing late checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah! It is our pleasure to know that you enjoyed the overall ambiance at our hotel. We will always do our best to provide your with the best service. Looking forward to seeing you soon. Regards, Guest Relations

Muhammadzahid Families - 02/11/2018 AccorHotels certified review
« Very Un happy »

Just waste of time and money no manners to talk dirty corridor smelly rooms and bathrooms not deserving for more then 2 stars Misleading and liars staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority; and we are always striving to provide the best quality of service to all the guests. Your feedback is also very important to us as it helps us maintain our level of services and improve when needed. Rest assured, we will share your comments with the concerned department. Looking forward to seeing you again to better serve you in the near future. Regards, Guest Relations

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