Hotel - Swissôtel Al Maqam - Tower F
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Maqam - Tower F

4.3/5 2,898 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
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Hotel location

Our rooms

  • 1,624 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 2,898 reviews

Our guest reviews for Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more
Abdul S. Families - 14/10/2018 AccorHotels certified review
« although the rooms were available and we request the manger stating that we booked Haram View he came up saying that you didnot book Kaaba view where in the websites it was only mentioned Haram view »

although the rooms were available and we request the manger stating that we booked Haram View he came up saying that you didnot book Kaaba view where in the websites it was only mentioned Haram view it was quite disappointing and all the rooms next door were empty on requesting also next day Mr. Hasan did not help us at all. Besides the calling service 0 is either too late to answer and when request things to get in your room you need to call several times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority and your feedback is very important to us as it helps us maintain and improve our level of services. Therefore, we assure you that we have taken your valuable comments into account and will share them with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

Iqbal B. Couples - 14/10/2018 AccorHotels certified review
« Good »

Overall it’s good but would like to provide some suggestions 1. Lifts are slow 2. Toilet roll position is not correct it need to be on towel place 3. While taking bath water gather on bath floor and takes time to disappear so I believe this need to be fix especially if your stay is for umrah or Hajj Overall staff, room and especially breakfast is really good

Anwar Z. Solo - 12/10/2018 AccorHotels certified review
« No respect to customer »

Unfortunately I could not rest in my room, there were construction works on the adjacent room. The strange thing that the rented me the room which I paid for it and the hotel management knows that there are construction works planned on the adjacent room. What does that meen?! They don’t care at all about there guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anwar, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority and your feedback is very important to us as it helps us maintain and improve our level of services. Rest assured, we have taken your comments into account and will share them with the concerned department to prevent their recurrence. Hopefully, you will give us another chance to better serve you. Regards, Guest Relations.

Meshari A. Couples - 11/10/2018 AccorHotels certified review
« Not impressed »

I didn’t enjoy the stay at all the room was double bed eventhough i stayed with my wife. The room had some insects which was annoying. The parking situation is very missy and should have been explained in the website so we can know what we expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Meshari, Thank you for taking the time to review your stay at Swissôtel Al Maqam Makkah. Your feedback is very important to us as it helps us improve our level of services. We have taken your comments into account and will share them with the concerned department. We hope we will get another chance to better serve you. Regards, Guest Relations.

Dr.mohamed S. E. Families - 11/10/2018 AccorHotels certified review

Very good Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Mohamed, Greetings from Swissôtel Al Maqam Makkah! We are delighted to know that your stay was pleasant and satisfying. Looking forward to welcoming you again soon. Regards, Guest Relations.

Tariq Families - 11/10/2018 AccorHotels certified review
« Good value for the money »

Everything was just fine. Comfortable beds, excellent breakfast, friendly staff, safe, calm and clean place. The only thing that I did not like was the WiFi speed, it was very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tariq, Greetings from Swissôtel Al Maqam Makkah! We are delighted to know that you had a pleasant and comfortable stay with us and that you were satisfied with the friendliness of our staff and the cleanliness of our hotel. We assure you that we will forward your comment to the concerned department. Looking forward to welcoming you again soon. Regards, Guest Relations.

Dr. K. S. A. Families - 11/10/2018 AccorHotels certified review
« Disappointed »

1- Welcoming, facilitate early check in & late check out , and Mousqe all are perfect. 2- Breakfast is good but poor menu. 3- Room are very small & Curtains can't close tightly to save privacy 4- Toilet is very small & shower facility can't be used with locked door of shower box open & un-proper drain 5- Pillows are uncomfortable 6- Noise & non privacy due to room wall insulation 7- System of air-condition AC is poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Khalil, Thank you for taking the time to write this review. We are glad to know that you enjoyed the unique location of Swissôtel Al Maqam Makkah near the Grand Mosque and our delicious breakfast. We assure you that we have taken your comments into account and will share them with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

Mohd S. K. Families - 11/10/2018 AccorHotels certified review
« Great location and neat and clean hotel »

Over all experience was really good. The hotel is very nice and clean and very near to Masjid Al Haram. The minor drawback which I saw was 1. It took nearly 30 mins to check due to a long queue due to shortage of staff or their efficiency to process. 2. Fresh eggs dishes like fried egg and omlete was not available in breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohd, Greetings from Swissôtel Al Maqam Makkah! We are delighted to know that you liked our unique location near Al Masjid Al Haram and were satisfied with our hotel's cleanliness. We assure you that we have taken your comments into account and will share them with the concerned department. We look forward to your next stay with us. Regards, Guest Relations.

Abdulaziz A. Families - 11/10/2018 AccorHotels certified review
« Mr »

Very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdulaziz, Thank you for taking the time to write this review. At Swissôtel Al Maqam Makkah, guest satisfaction is our top priority and your feedback is very important to us. We would like to know more about what inconvenienced your stay and we will share your comment with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

Sultan Couples - 10/10/2018 AccorHotels certified review
« was not happy about the bathroom »

water dropping from the roof of the toilet (bathroom) and was very noisy while we were sleeping, i did tell the reception about it, have not been fixed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sultan, Thank you for taking the time to review your stay. At Swissôtel Al Maqam Makkah, guest satisfaction is our top priority. We assure you that we have taken all your comments into account and we will share them with the concerned department. Hopefully, you will give us another chance to better serve you. Regards, Guest Relations.

Fahad Families - 08/10/2018 AccorHotels certified review
« Best view of al Kaaba Al Musharrafah »

I stayed at Swissôtel Al Maqam in Makkah two weeks in 2018 , and my stay was most satisfying from all respects . The location in Makkah is superb and within walking distance from al Haram . The room is good size and overlooking Al Ka’abah . The breakfast is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fahad, Greetings from Swissôtel Al Maqam Makkah! We are delighted to know that you enjoyed the overall ambiance of our hotel; particularly our proximity to the Grand Mosque, our breathtaking view of the Holy Kaaba, and our delicious breakfast. Looking forward to your next stay with us. Regards, Guest Relations.

Abdul B. K. M. Families - 06/10/2018 AccorHotels certified review
« Brilliant Location, superb ambience but left us desiring for more in a few tiny details »

I really liked my stay in Swissotel Al Maqam, Makkah. Will surely recommend the property to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. We are glad to know that you enjoyed the overall ambiance at our hotel; particularly our unique location near the Grand Mosque and our services. We would also like to know more about your stay. Looking forward to welcoming you again soon. Regards, Guest Relations.

Sharif Families - 04/10/2018 AccorHotels certified review
« Below expectation »

I thought it would be something amazing but the rooms were quite small and the breakfast was below the expected status of a 5* hotel. I asked for fry eggs and I was shrugged off with this is not available. The bathroom shower doors were glued OPEN so the water went everywhere and used the towel to dry the floor. There was no parking available even though I was willing to pay so I had to go park the car in Kudai, also the security downstairs rushed us even though check in was extremly busy. I hope you can find a way to make me come back to you because at my previous experience I don't think I will be returning anytime soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sharif, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority and we strive to provide our guests with superior services to ensure that their stay is satisfying. Rest assured, we have taken your comments into account and will share them with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

Mohamad S. Families - 04/10/2018 AccorHotels certified review
« Nice »

I like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamad, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are glad to know that you had a satisfying stay with us. Looking forward to welcoming you again soon. Regards, Guest Relations.

Saeed A. Families - 04/10/2018 AccorHotels certified review
« Special breakfast »

Nice stay. Fast check in and out. Clean an large room. Onky bad thing was bad smells from toilet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saeed, Thank you for taking the time to write this review. We are glad to know that you enjoyed your stay at Swissôtel Al Maqam Makkah and that you were satisfied with our delicious breakfast. We assure you that your comments are taken into account and will be shared with the concerned department. We look forward to welcoming you again soon. Regards, Guest Relations.

Talal Couples - 03/10/2018 AccorHotels certified review
« It is very beautiful hotel for stay and good service for guest »

It is very nice for many reasons like Relax for stay Food is very taste in restaurants follow this hotel Clean I have one notes for WiFi is low

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Talal, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are delighted to know that you enjoyed your stay with us and that you were satisfied with our services. Rest assured, we have taken your comment into account and will share it with the concerned department. We hope we will serve you again soon. Regards, Guest Relations.

Wan M. E. Families - 02/10/2018 AccorHotels certified review
« Not meet our expectation »

First my booking was cancelled through booking.com. as i arrived in jeddah, i am struggling make another booking. Slow response from reservation team. I gamble by walk in bringing the booking number, luckily i got the room. At night, reservation team send me email asking to provide some details to charge my credit card. Really, this make me dissapointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority and we strive to provide our guests with superior experience to ensure their satisfaction. We assure you that your feedback is very important to us; your comments are taken into account and will be shared with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

R. R. Friends - 01/10/2018 AccorHotels certified review
« High expectation followed by dissatisfaction! »

Your rooms are designed for two bad rooms only. Paying 200SAR extra for "small" low quality bad occuping the small space I have in my room is not acceptable. Stop calling your rooms 3bad room or 4 bad room. Just say two bad room with extra bads. Staff should have more flexibility to be able to find solution neither reception staff nor the shift manager was able to satisfy me or at least convince me...!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write this review. At Swissôtel Al Maqam Makkah, we strive to provide our guests with superior experience to ensure their satisfaction. Your feedback is important to us as it helps us improve our services; we assure you that we have taken your comments into account and will share them with the concerned department. Hopefully, you will get another chance soon to better serve you. Regards, Guest Relations.

Abdullah E. Friends - 01/10/2018 AccorHotels certified review
« Location is very good but not all the staff meet the expectations »

Room quality is good I faced some issues in the bathroom and I asked for mentainance several times with no response

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdullah, Thank you for taking the time to review your recent stay at Swissôtel Al Maqam Makkah. We are glad to know that you liked our unique location near the Grand Mosque. Rest assured, we have taken your comments into account and will share them with the concerned department. Hopefully, we will get another chance to better serve you. Regards, Guest Relations.

Abdul R. A. A. S. Families - 30/09/2018 AccorHotels certified review
« Disappointing »

Long time at check in to receive the room, lack of communication between front desk staff, being charged extra money after paying at checking in, no one answer their phones from reception to in-house dining, and to end the visit problem at checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul Rahman, Thank you for taking the time to share your experience with us. At Swissôtel Al Maqam Makkah, guest satisfaction is our top priority and your feedback is very important to us as it helps us maintain our level of services and improve when needed. We assure you that we have taken all your comments into account and will share them with the concerned department to prevent their recurrence. We hope we will get another chance to better serve you. Regards, Guest Relations.

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