Hotel - Swissôtel Al Maqam - Tower F
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Maqam - Tower F

4.3/5 3,329 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
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Hotel location

Our rooms

  • 1,624 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,329 reviews

Our guest reviews for Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more
Ashfaq A. T. Families - 11/01/2019 AccorHotels certified review
« Sad to state that the hotel is a poorly designed clean facility with a lot of wasted space requiring a lot of walking and use of multiple elevators. »

Very clean hotel close to haram. The breakfast was excellent. The staff is friendly. The service is good, and always available. On the negative side, the bath room door can't be closed. Too much to walk from the room to Haram. Need to use multiple elevators to go places.

Omar Families - 09/01/2019 AccorHotels certified review

Did not start well as the room was occupied by two staff praying inside. The staff at the reception were however very pleasant personality. Rest all is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omar, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. It is a pleasure knowing that our hotel services gained your satisfaction. Rest assured, your comment will be shared with the concerned department to avoid this happening in your next visit. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Anonymous Families - 09/01/2019 AccorHotels certified review
« It was bad experience »

- Although my booking was confirmed but it was not considered in their system. - They spent more than one hour to find similar booking. - They informed me that both rooms were connected but it was not. - All elevators were crowded almost 24 hours - I used to book at Hilton Suites Makkah in the last three years which was wonderfull, but it was my mistake to choose such hotel this year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Guest Relations

Mohammed R. Families - 09/01/2019 AccorHotels certified review
« Excellent »

Staff is very cooperative, nice location and very very near to Haram. Just had a problem with wifi slowness and the crowd in Lifts specially at Salah time. Overall my family enjoyed staying in Swissotel Al Maqam

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Knowing that our cooperative staff and unique location gained your satisfaction. Rest assured, your comments, regarding the WiFi and the crowd in lifts, will be shared with the concerned department to be considered in the future. We look forward to welcoming you back in the near future. Regards, Guest Relations

Prof.dr A. Families - 09/01/2019 AccorHotels certified review
« Not as much satisfied as expected from previous experience »

My family not as much satisfied as were expected from our previous stay because of following points; 1. Very late check inn(I already requested them at the time of booking that I have small kids with me ,so I need a ready room as early as possible and also mentioned them im genius member of booking.com but staff replied we were not obliged all this , it was really terrible experience) and behavior of staff not satisfactory as expected from the staff of five star hotel. 2.All the corridors, entrances, pathways occupied by the guests , didn't look to be a five star hotel. 3.They charged me extra amount by said that your booked room still not ready so we give you room with Harram view, at this moment time was 415_430p.m and our family arrived at 150p.m, so we didn't argue any thing because my kids were so much tired. 4.Only satisfactory point on our this stay is location. 5. I have a suggestion to the administration of hotel that kindly arrange some counseling and communication skills classes for your staff that they understand how to deal with different classes/varities of persons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Guest Relations

Anonymous Families - 08/01/2019 AccorHotels certified review
« Very good »

We enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah. It is our pleasure to know that your stay was pleasant and enjoyable. We look forward to your next stay with us. Regards, Guest Relations

Khalid Families - 08/01/2019 AccorHotels certified review
« The stay was comfortable but can not be termed as exceptional »

reception was satisfactory, rooms were little tight and had some kind of smell. Breakfast was barely average. I wish they had kept few items but of better standard. Minimum one would expect is eggs to order, better standard of cereals and some dry fruits with cereals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khalid, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are pleased that the reception staff met your expectations. Rest assured, your comments, regarding the room smell and the breakfast options, will be shared with the concerned departments to be considered in the future. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Mrs N. C. Couples - 08/01/2019 AccorHotels certified review
« Check in was good, service and comfort excellent »

Location us excellent, the room was bright and spacious, clean. Reservation desk staff extremely friendly. Love this place and will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Nadia, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. It is our pleasure to know that the hotel unique location, comfortable spacious rooms, and our friendly staff met your expectations. We look forward to welcoming you back in the near future. Regards, Guest Relations

Anonymous Families - 08/01/2019 AccorHotels certified review

Public transportation is really bad. Beds are hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah. Thank you for reviewing you recent stay with us. Guest satisfaction is our top priority; therefore, we will share your comments with the concerned department to be considered in the future. Looking forward to welcoming you back to better serve you in the near future. Regards, Guest Relations

Aysha Couples - 07/01/2019 AccorHotels certified review
« Spendid »

I enjoyed my stay. Everything was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. Aisha, Greetings and welcome at Swissôtel Al Maqam Makkah. Thank you for reaching out to us, and taking some out of your time to rate the hotel. We are Glad that you loved the the hotel and enjoyed your stay with us. Looking forward to your next visit. Regards, Guest Relations.

Anonymous Friends - 07/01/2019 AccorHotels certified review
« Very good »

Friendly staff, good buffet breakfast and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Abdirizak, Greetings from Swissôtel Al Maqam Makkah. Thank you for taking the time to rate the hotel. We are glad that you enjoyed your stay. And also, very happy that you went satisfied with our friendly staff and cleanliness!! Looking forward to your next visit. Regards, Guest Relations.

Needs I. Couples - 05/01/2019 AccorHotels certified review
« Good location bad facilities »

The location is almost perfect. However, this hotel have very serious safety issues. Too many customers and no enough number of elevators, fire escape doors very small and narrow. You need to take more than two different elevators to be near the exist. A customer had heart attach and needed urgent care. Paramedics could take a quick elevator to check him. Breakfast is another issue with limited variety and big 5 different areas and all customers in one restaurant. Made feel eating at bazaar or food court. Yet, safety was my main concern

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are pleased to know that our unique location gained your satisfaction. Rest assured, all your comments will be shared with the concerned department to be taken into consideration. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Najib D. Families - 05/01/2019 AccorHotels certified review
« Excellent location and quality service »

The Check in was very smooth, the hotel staff from the bell boys to the Managers were very polite and extremely helpful, we were on the 46th Floor and the view was great and the room and the bathroom was very clean . The room service attended within minutes of asking. The breakfast was great. All in all value for money and we ( family of 3 ) really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Najib, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are pleased to know that our delicious breakfast and our helpful staff met your expectations as we always do our best to provide you with the best quality of service. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Goggy Couples - 03/01/2019 AccorHotels certified review
« Not that great as expected »

Good location, however really disappointed with maintenance in washroom. Water from shower directly goes into the whole WR, as the glass door cannot be closed and is being justified by hotel that it is for safety???? And even the wash room door cannot be closed because the continued water mouring on it has caused the wood inflated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. We are pleased to know that you liked the hotel unique location. Rest assured, we will share your comments, about the washroom, with the concerned department. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Bandar A. Families - 03/01/2019 AccorHotels certified review

Nice room, cleaned and excellent furniture . the arrangement for residents to go alharam through the elevators very good no crowded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bandar, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Knowing that the hotel cleanliness, comfortable rooms and elevators met your expectations is a great honor. Looking forward to hosting you back in the near future. Regards, Guest Relations

Anonymous Families - 03/01/2019 AccorHotels certified review
« Mr. Danab »

Bad due to high price and low service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Our greetings from Swissôtel Al Maqam Makkah. We appreciate the time you took to review your recent stay with us. Guest satisfaction is our top priority; therefore, we will share your comment with the concerned department to better serve you in your next visit. Looking forward to welcoming you back in the near future. Regards, Guest Relations

Aderemi Friends - 03/01/2019 AccorHotels certified review
« Didn't meet my expectation »

compared to other hotels haved stayed around the Haraam, it wasn't that great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aderemi, Our greetings from Swissôtel Al Maqam Makkah. We appreciate the time you took to review your recent stay with us. Guest satisfaction is our top priority; therefore, we would like to know more about what you did not like about your stay with us in order to improve it. We look forward to welcoming you back to better serve you in the near future. Regards, Guest Relations

R. Couples - 02/01/2019 AccorHotels certified review
« Amazing »

Reception and daily service were very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Al Maqam Makkah! It is our pleasure to know that your stay was pleasant and enjoyable. We look forward to your next stay with us. Regards, Guest Relations

Alfaz K. Families - 02/01/2019 AccorHotels certified review
« Mr Alfaz K. »

We really enjoy our stay at the hotel.staff was very helpful room was clean. Perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alfaz, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon. Regards, Guest Relations

Haifaa Y. Friends - 02/01/2019 AccorHotels certified review

Receptionist ( Rayan ) was exemplary, highly professional , dedicated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Haifaa, Our greetings from Swissôtel Al Maqam Makkah. Thank you for reviewing you recent stay with us. We are pleased to know that you enjoyed your recent stay with us and that our helpful staff met your expectations. We look forward to your next visit. Regards, Guest Relations

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