Swissôtel Al Maqam - Tower F 5 stars

Customer review rating 4.3/5 4,742 reviews
+ 7 Services
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Hotel extras

Location ( Abraj Al Bayt Complex) : steps away from Grand Mosque, Dedicated Entrance, Premier Kaaba units. The biggest restaurant in the Middle East, capacity 2500 people max, Easy accessibility with dedicated entrance.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)

Hotel location

Swissôtel Al Maqam - Tower F

King Abdul Aziz Endowment
Tower F,Ibrahim Al-Khaleel St.
21955
al maqam
saudi arabia

Tel: +9660

Fax: (+966)0

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL At 160.93km / 100 miles

GPS :21.429729, 39.828369

Our accommodations

Classic Room Twin City View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room

Classic Room Twin Haram View

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room

Classic Room Twin Partial Kaaba View

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room

Premier Twin Bed Kaaba View

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

Junior Suite City View

  • Max. number of persons: 4
  • Area: From 81
  • Wireless internet in your room

Junior Suite Haram View

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room

Junior Suite Kaaba View

  • Max. number of persons: 4
  • Area: From 77
  • Wireless internet in your room

Residential Suite Haram View

  • Max. number of persons: 4
  • Area: From 94
  • Wireless internet in your room

Family Suite Haram View

  • Max. number of persons: 4
  • Area: From 177
  • Wireless internet in your room

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room

Family Suite

  • Max. number of persons: 4
  • Area: From 177
  • Wireless internet in your room

Residential Suite

  • Max. number of persons: 4
  • Area: From 94
  • Wireless internet in your room

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,742 reviews

Despondent

Customer review rating 4.3/5

Abdulrahman Families - 29/07/2019 AccorHotels review

Since I booked the room from booking site it wasn’t exactly how it was described! I cannot see kaabah like I booked, the sheets wasn't quite clean I found blood stains in one of the extra bedding, the TV in the seating area not working and I called the room service many times and no one came to fix it, the supplies in the bathroom wasn’t new.

Dear Abdulrahman A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

every thing was good but the room wasn't clean.

Customer review rating 4.3/5

Abdulwahab M. Couples - 17/07/2019 AccorHotels review

The breakfast was great, and the staff as well. but the room cleanness wasn't up to the mark. there was a lot of dirt in the room corners and under the bed. the only good thing is that the room is near to alharam but because the room wasn't clean I won't come again.

Dear Mr. Abdulwahab, Thank you for choosing Swissotel Al Maqam for your recent stay in Makkah. We are happy to know that you enjoyed our (POSITIVE) during your stay. As of the rest of your comments, they have been shared with the concerned department in order to be addressed. We look forward to welcoming you in the near future and have the pleasure of serving you once again.

More English speaking staff and a gym, better buffet

Customer review rating 4.3/5

Raees Solo - 11/07/2019 AccorHotels review

Close to haram, subpar buffet,

Dear Mr. Raees, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Customer review rating 4.3/5

Syed F. H. Families - 08/07/2019 AccorHotels review

Front desk, house keeping and breakfast were extremely satisfied.

Dear Mr. Syed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Excellence

Customer review rating 4.3/5

Bandar Families - 06/07/2019 AccorHotels review

Very comfortable with my staying and a very lovely staff

Dear Mr. Bandar Hezal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

new hotel with good location

Customer review rating 4.3/5

Omar Families - 06/07/2019 AccorHotels review

good clean rooms close to the Haram with good breakfast

Dear Mr. Omar, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Lovely

Customer review rating 4.3/5

Umair M. Families - 06/07/2019 AccorHotels review

Lovely

Dear Mr. Umair M., Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Great location and housekeeping

Customer review rating 4.3/5

Anonymous Families - 04/07/2019 AccorHotels review

The location to the Haram is great and the housekeeping are very good

Dear Mr. Abdulaziz, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Haram Hussein

Customer review rating 4.3/5

Haram H. Families - 03/07/2019 AccorHotels review

Very nice thanks for all staff and special thanks for Mr Hawsawi

Dear Mr. Haram, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Awesome

Customer review rating 4.3/5

Talal H. Families - 03/07/2019 AccorHotels review

It was awesome trip with my parents, the staff was very polite and professional , I really want to thanks To Mr. Abdullah bajamal and Miss. Basma Al Qahtani to reserve my room & Checkin process , the hotel was perfect, breakfast was delicious & the Kabba View was awesome. Thanks Swissotel Al Maqam Hotel & staff to make my trip memorable . God bless you all

Dear Mr. Talal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Very pleasant stay

Customer review rating 4.3/5

Mohammed Couples - 03/07/2019 AccorHotels review

Very accommodating and helpful staff made our stay very comfortable and memorable.

Dear Mr. Mohammaed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!
Customer review rating 4.3/5

Elsayed B. Families - 02/07/2019 AccorHotels review

Welcoming reception with fast check in, nice clean rooms, excellent breakfast with multiple varieties. The only thing that was a little annoying was that the shower door wont close which made the floor of the toilet always wet. Other than that, it was excellent

Dear Mr. Elsayed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Satisfied

Customer review rating 4.3/5

Muhammad T. W. Families - 02/07/2019 AccorHotels review

Very nice but your service is little bit slow improve your service otherwise you are the best

Dear Mr. Mohammed Taher, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Comfortable

Customer review rating 4.3/5

Mohammed Z. Couples - 02/07/2019 AccorHotels review

Excellent, once again fully satisfied during my stay, Only require for the direction of Mosque (9th floor) more clear for old people and family’s

Dear Mr. Mohammed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Pleasant

Customer review rating 4.3/5

Basharat Families - 01/07/2019 AccorHotels review

Pleasant, the staff was cooperative. Rayan was very helpful on reception. The breakfast needs improvement.

Dear Mr. Mir, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Excellent hotel , great service and staff

Customer review rating 4.3/5

Faisal A. Families - 29/06/2019 AccorHotels review

Excellent hotel , great service and staff

Dear Mr. Faisal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!
Customer review rating 4.3/5

Anonymous Couples - 29/06/2019 AccorHotels review

It was very good

Dear Mr. Ali, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Yours sincerely

Fawaz

Customer review rating 4.3/5

Anonymous Families - 29/06/2019 AccorHotels review

Great hospitality. I enjoyed my time at your hotel

Dear Mr. Fawaz, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Everything is perfect

Customer review rating 4.3/5

Ufaqbilal Families - 29/06/2019 AccorHotels review

I m really satisfied staff and room service is v good

Dear Mr. Ufaq, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Yours sincerely

Good

Customer review rating 4.3/5

Noor R. Friends - 29/06/2019 AccorHotels review

I liked the staff but the three other things I didn’t liked are first the rooms were very small and could not adjust anything properly and second is that I didn’t liked the breakfast because every thing was not like that as expected the third thing that as I was living on 47th floor the lifts there were shaking and some of them lights were also not working I will be very happy if you make these changes so that my next stay should be speeded good

Dear Mr. Noor, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!
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