Swissôtel Al Maqam - Tower F 5 stars

Customer review rating 4.3/5 3,919 reviews
+ 7 Services
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Hotel extras

Location ( Abraj Al Bayt Complex) : steps away from Grand Mosque, Dedicated Entrance, Premier Kaaba units. The biggest restaurant in the Middle East, capacity 2500 people max, Easy accessibility with dedicated entrance.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)

Hotel location

Swissôtel Al Maqam - Tower F

King Abdul Aziz Endowment
Tower F,Ibrahim Al-Khaleel St.
21955
al maqam
saudi arabia

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL At 160.93km / 100 miles

GPS :21.429729, 39.828369

Our accommodations

Classic Room Twin City View

  • Max. number of persons: x4
  • Area: From 34
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin Haram View

  • Max. number of persons: x4
  • Area: From 40
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin Partial Kaaba View

  • Max. number of persons: x4
  • Area: From 40
  • Wireless internet in your room
  • Phone(...)

Premier Twin Bed Kaaba View

  • Max. number of persons: x4
  • Area: From 40
  • Wireless internet in your room
  • Phone(...)

Junior Suite City View

  • Max. number of persons: x4
  • Area: From 81
  • Wireless internet in your room
  • Phone(...)

Junior Suite Haram View

  • Max. number of persons: x4
  • Area: From 75
  • Wireless internet in your room
  • Phone(...)

Junior Suite Kaaba View

  • Max. number of persons: x4
  • Area: From 77
  • Wireless internet in your room
  • Phone(...)

Residential Suite Haram View

  • Max. number of persons: x5
  • Area: From 94
  • Wireless internet in your room
  • Phone(...)

Family Suite Haram View

  • Max. number of persons: x5
  • Area: From 177
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin

  • Max. number of persons: x3
  • Area: From 34
  • Wireless internet in your room
  • Phone(...)

Family Suite

  • Max. number of persons: x4
  • Area: From 177
  • Wireless internet in your room
  • Phone(...)

Residential Suite

  • Max. number of persons: x4
  • Area: From 94
  • Wireless internet in your room
  • Phone(...)

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,919 reviews

Best ever Experience

Customer review rating 4.3/5

Zeeshan S. Families - 13/04/2019 AccorHotels certified review

Our stay at Swissotel was fabulous. It was the best experience We have ever had while staying in Makkah. Hotel staff is very cooperative and generous. Rooms are very well maintained and clean. Also have very good arrangement for breakfast. The best thing is that its very close to Haram. In almost 5 minutes you can reach Kaaba. Overall, me and my family are very much satisfied and inshAllah in future will stay again in the same hotel if got a chance to visit Makkah.

Dear Mr. Zeeshan, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Great hotel

Customer review rating 4.3/5

Hussain A. Families - 11/04/2019 AccorHotels certified review

It wase nice experience and my room wase very beautiful and clean. Food is great and we will definitely return again.

Dear Mr. Remal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Wonderful place, great service.

Customer review rating 4.3/5

Ali Friends - 09/04/2019 AccorHotels certified review

Great location, service and very welcoming staff.

Dear Mr. Ali, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Beautiful experience

Customer review rating 4.3/5

Majed Solo - 08/04/2019 AccorHotels certified review

What a wonderful stay I had in Swissotel which was the first time and will not be last. Special thank to Mr. Mustafa in reception who was really helpful and cooperative.

Dear Mr. Majed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!
Customer review rating 4.3/5

Abdelsalam A. Families - 06/04/2019 AccorHotels certified review

It was very good

Dear Mr. Abdullsalam Abdullrahman, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Nice stay but...

Customer review rating 4.3/5

Ahmed Families - 05/04/2019 AccorHotels certified review

The hotel facility is good, but I have a comment about the hotel car parking; I was requesting a car parking for my car and I have been informed that they didn't have parking and all their parking lots were equipped. I went to P6 and found there were few numbers of cars only and more than 80% were free!!! When I went back to the receptionist and told him and started arguing with him he gave me!! Why do we have to have such stories?? Why didn't they give me from the beginning?!

Dear Mr. Ahmed, Thank you for choosing Swissotel Al Maqam for your recent stay in Makkah. We are happy to know that you enjoyed our service during your stay. As of the rest of your comments, they have been shared with the concerned department in order to be addressed. We look forward to welcoming you in the near future and have the pleasure of serving you once again.

Noce but Crowded and a lot of walking to haram

Customer review rating 4.3/5

Azza Couples - 04/04/2019 AccorHotels certified review

Clean Professional staff espe ially restaurant manager Very busy especially on the breakfast buffet Lifts are busy too Walking a lot inside the tower to reach the hotel

الأستاذ محمد، تشرفنا بوجودكم لدى فندق سويس أوتيل المقام مكة ، وإنه لمن دواعي سرورنا أن الفندق قد نال على رضاكم وأنكم قد استمتعتم بالإقامة لدينا. نتطلع لاستقبالكم مرة أخرى بفندق سويس أوتيل المقام مكة.

Superb customer service and great location

Customer review rating 4.3/5

Abdiaziz K. Friends - 04/04/2019 AccorHotels certified review

The staff at Swissotel were extremely kind in letting us check in early and for keeping our valuables safe while we made our Umra. The quality of the room and breakfast was great.

Dear Mr. Abdiaziz, Thank You for taking the time to write to us, it is always a pleasure to receive such positive feedback, we will defiantly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Shoeb Y. K. Families - 04/04/2019 AccorHotels certified review

Overall experience was very good . Friendly staff and good over all experience .

Dear Mr. Shoeb, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon!

Amazing staff very helpful and welcoming

Customer review rating 4.3/5

Sana A. Families - 03/04/2019 AccorHotels certified review

Great experience near to haram easy excess to taxi, mall staff is very helpful amazing overall

ضيفتنا العزيزة سناء، تشرفنا بوجودكم لدى فندق سويس أوتيل المقام مكة ، وإنه لمن دواعي سرورنا أن الفندق قد نال على رضاكم وأنكم قد استمتعتم بالإقامة لدينا. نتطلع لاستقبالكم مرة أخرى بفندق سويس أوتيل المقام مكة.

toilet tank was broken

Customer review rating 4.3/5

Abdullah Families - 03/04/2019 AccorHotels certified review

my comment are all on the bathroom. the shower door cant be closed, and the toilet tank was broken and kept running water after flushing

Dear Abdullaziz A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Preferred place in Mekkah

Customer review rating 4.3/5

Fas Friends - 03/04/2019 AccorHotels certified review

Great hotel, location & service

ضيفتنا العزيزة فوزية، تشرفنا بوجودكم لدى فندق سويس أوتيل المقام مكة ، وإنه لمن دواعي سرورنا أن الفندق قد نال على رضاكم وأنكم قد استمتعتم بالإقامة لدينا. نتطلع لاستقبالكم مرة أخرى بفندق سويس أوتيل المقام مكة.

Comfortable and Spiritual

Customer review rating 4.3/5

Anonymous Families - 03/04/2019 AccorHotels certified review

Everything was well presented and easy to access. The extra service provided was timely and useful.

الأستاذ محمد، تشرفنا بوجودكم لدى فندق سويس أوتيل المقام مكة ، وإنه لمن دواعي سرورنا أن الفندق قد نال على رضاكم وأنكم قد استمتعتم بالإقامة لدينا. نتطلع لاستقبالكم مرة أخرى بفندق سويس أوتيل المقام مكة.
Customer review rating 4.3/5

Saeed A. Families - 01/04/2019 AccorHotels certified review

The hotel is fair

Dear Saeed A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Customer review rating 4.3/5

Rana A. S. Families - 30/03/2019 AccorHotels certified review

V.GOOD

Dear Mrs. Rana, Greetings from Swissôtel Al Maqam Makkah. Thank you for your valuable review. It is our pleasure to know that your stay was pleasant and enjoyable. We look forward to your next stay with us. Regards, Guest Relations

I would not rate the property 5 Star.

Customer review rating 4.3/5

Asad M. Families - 30/03/2019 AccorHotels certified review

Location and facilities are excellent. I had an experience of staying at Swissotel in Eurpoe which was comparable. Room sound proofing is poor and we had suffered noisy neighbor for all 3 nignts. Despite compliant only a lip service by your security. Nobody picked up reception phone at the time of check-out so we have to carry our bags.

Dear Mr. Asad, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Knowing that the hotel unique location gained your satisfaction is a great honor. Rest assured, your comments, regarding the sound proof rooms and the check out process, will be shared with the concerned department to be taken into account. We look forward to welcoming you back in the near future. Regards, Guest Relations
Customer review rating 4.3/5

Adel Families - 29/03/2019 AccorHotels certified review

Unfortunately this time I was not happy because of the following points: 1. My reservation was connected room and not granted. 2. My reservation was haram view and not granted 3. The room requested to be connected and confirmed but not given. No one called from the hotel to explain to me these points even after pass the message to the reception.

Dear Mr. Adel, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. Guest satisfaction is our top priority; therefore, we will share you comments, regarding, the room view and the connected rooms with the concerned department to avoid this from happening in the future. We look forward to welcoming you back in the near future. Regards, Guest Relations

Mr.Dara Bakr H.

Customer review rating 4.3/5

Dara B. H. Families - 28/03/2019 AccorHotels certified review

We are really satisfied for our stay in your hotel & the service that offered for us & I really wish to offer my special thanks to your employee Mr. Mohammad Zubair which I meet him two years ago in Mariott hotel & he arrange the booking for me in this trip & really he is helpful man . Also on behalf my family I wish to thank Mr. Mahmood H. the response of the room services which he really meet our request regarding all our needs for my family specially my Father & mother which they come On a wheel chair & make them very comfort also wish to thank the Manager of the Breakfast ( Al khairat )resturant which he support them very well.

Dear Mr. Dara, Thank you for reviewing your recent stay at Swissôtel Al Maqam Makkah. It is a pleasure knowing that you are satisfied with the hotel services and helpful employees. Knowing that our dedicated employees met your expectations is a great honor. We look forward to hosting you again in the near future. Regards, Guest Relations

My refund of 583 SAR has not been given to me as of yet

Customer review rating 4.3/5

Farhan M. Families - 27/03/2019 AccorHotels certified review

I was initially over charged for my stay March 20 to March 24. I spoke with Mr. Fatimi , he realized the mistake and noted in the system for refund of 583 SAR. He told me that I could easily get my return from the front desk. I went to front desk at least 8 times from March 21 to March 24 until my check out but they kept postponing the refund. At last I met with Mr Hussam at the time of my departure and he assured me of processing the refund. But , I have still not received the refund in my AMEX card as of yet. This is very disappointing. I don't understand why such a big hotel do this to the customers? Please help me in giving my refund back into my AMEX card. Mr . Hussam at your front desk has all my information. My contact number in Canada is 001 -41…. Farhan M.

Dear Mr. Farhan, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. We appreciate you sharing your experience with us and we would like you to know that we have contacted the management to know all the updates about your case. After contacting the management, we would like you to know that the amount was already transferred, but the process takes from 4 to 6 weeks from the bank. Thank you for your patience and understanding and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Guest Relations

Location

Customer review rating 4.3/5

Anonymous Families - 27/03/2019 AccorHotels certified review

Location so near the haram, and service was excellent

Dear guest, Our greetings from Swissôtel Al Maqam Makkah. We appreciate the time you took to review your wonderful stay with us. It is a pleasure knowing that the hotel unique location and our different services met your expectations. Looking forward to welcoming you back in the near future. Regards, Guest Relations
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