Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,207 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,207 reviews

TripAdvisor Rating  4.0/5  255 reviews

Certificate of excellence 2023

Lovely central hotel - the place to stay in Rotorua

TripAdvisor rating 5.0/5

Tour497469 TripAdvisor review

Great stay at the Pullman for 5 nights. Good location with easy access to lots of restaurants, the lake and tourist attractions. Recommend mountain biking in the Redwoods and visiting the Secret Spot Spa. Thank you to Christian for the excellent service.

Great stay

Customer review rating 5.0/5

Sue S. Couples - Confirmed reviews ALL

Every thing we needed in the heart of Rotorua

Dear Susan S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Central location, friendly staff

TripAdvisor rating 4.0/5

EvdWRotterdam TripAdvisor review

Don't bother with the executive lake view room on the top floor, just get a larger room one or two floors lower. The location is good, easy to explore the town from on foot. Do keep in mind that parking your car adds 49 NZ$ per day to your bill. The breakfast is ok, but noisy.

Dear Guest, Thank you for your review for our hotel.. Our executive floor gets great reviews, I am sorry this didnt entice you as much, it does have panaromic views of whole Rotorua.. We look forward to seeing you soon. Many Thanks, DJ

Better than expected

Customer review rating 5.0/5

David H. Business - Confirmed reviews ALL

All good

Dear David H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Well located, nice large rooms and good stay

Customer review rating 4.0/5

Meggie Families - Confirmed reviews ALL

My only problem with our experience at the hotel was the fee for parking your car. I would say most people travelling to stay here would have cars that they value and want parked in a private place. The cost for the valet was extortionate (on top of a high nightly rate). It should be complimentary, like other hotels charging at this top end of rates (or at least half of what the fee currently is).

Dear Meg T., Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your input as it helps us to continually improve our services. We understand your concern regarding the parking fee and apologize for any inconvenience it may have caused. We strive to provide exceptional value to our guests, and we continuously review our pricing to ensure it aligns with industry standards and the quality of service we offer. However, we acknowledge that parking fees can be a significant expense, especially when combined with the nightly rate. We will take your comments into consideration as we evaluate our parking policies and pricing structure. Our aim is to provide a seamless and enjoyable experience for all our guests, and your feedback helps us in achieving that goal. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future, providing an improved experience. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. Sincerely, Cleo Front Office

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Other web-users rate our hotel

  • 1,039 reviews 7.8/10 Location
  • 1,683 reviews 7.2/10 Room
  • 1,605 reviews 8.1/10 Service
  • 45 reviews 5/10 WiFi
  • 542 reviews 7.1/10 Cleanliness
  • 414 reviews 3.4/10 Value
  • 401 reviews 7/10 Breakfast
  • 372 reviews 8.3/10 Vibe

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