Hotel - Grand Mercure Belém do Pará
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Belém do Pará

4.0/5 127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 173 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,434 reviews

Our guest reviews for Grand Mercure Belém do Pará

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hartmut K. Business - 20/08/2018 AccorHotels certified review
« My stay was very pleasant »

The service was good. Fast and silent. The room was clean and pleasant. It was calm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hartmut K., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Eduarda Families - 15/08/2018 AccorHotels certified review
« Not that bad »

The rooms were okay, the bathroom didn't have that much ventilation.. The towels weren't made of a good material, they seemed cheap. The hallways were extremely dark and the flooring (of the room floor and the hallway) was of a porcelain that was sticky probably because of the humid weather of Belém. But it was an overall agreeable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDUARDA CURTI A., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Ferdinand R. Business - 12/08/2018 AccorHotels certified review
« Not Welcoming Atmosphere by staff »

Overall acceptable but staff is not well trained to properly accommodate guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferdinand R., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belem do Para, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Eduardo L. Business - 06/08/2018 AccorHotels certified review
« Great accomodations »

Very pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo L., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Erbio P. Families - 20/07/2018 AccorHotels certified review
« Excelent hotel with superb service »

Absolutely great hotel, super comfortable rooms, delicious breakfast with regional pastries, fruits and juices. Staff went above and beyond to make sure we were taken care off on every possible way, also gave great suggestions on what to visit in Belem. We absolutely enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERBIO PENA P., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Oracio Business - 20/07/2018 AccorHotels certified review
« excelencia »

gratificante

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor (a) Oracio, Agradecemos os seus comentários no seguimento da sua estada no Grand Mercure Belém do Pará. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

Carlos Business - 04/07/2018 AccorHotels certified review
« Crew very competent »

The experience was great, a highlight is the crew that is very supportive, skilled and polite. Cuisine is another highlight, dishes well served. The only issue was the hotel did not send me the invoice of my stay, it should be by email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLOS EDUARDO FORTES P., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Dr C. G. Couples - 27/06/2018 AccorHotels certified review

We both were very glad for our choice ! Staff extremely pleasant professionals and willing to make your stay best possible . Cleanness, it is for sure my best observation. Amazing ! Meals tailored well to all tastes ! Overall great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celina Mendes G., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Yaw Business - 25/06/2018 AccorHotels certified review
« Ok. »

Satisfied, not impressive but not umhappy either. B'fast could be better by a change in variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee K., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Dee Families - 12/06/2018 AccorHotels certified review

The staff was very attentive and made us feel at home. We were there for two weeks and with having a restaurant there we were able to invite family and friends to visit with us. As if it were our home. The rooms were spacious and always clean. Lenice at the front desk was great. And in the reservations, since we arrived before check in time, we asked if I could check in sooner since I am 85 years old. The staff made arrangements for me which I really appreciate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laodicea W., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira Gerente Geral

Anonymous Business - 04/06/2018 AccorHotels certified review
« Average »

Overall stay was good, but front desk people were somewhat unking, and could not deliver basic Accor services such as use of LeClub points. Fiscal docs were not sent also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilcimar B., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Anonymous Business - 22/05/2018 AccorHotels certified review

The service staff does not seem very interested in working on helping guests. i sat with a group at the hotel bar and waited 30min to receive service. We had to ask twice for someone to send a waiter. Once the waiter finally showed up, instead of apologizing, he said no one had called him. Ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Tadeu F., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Anonymous Business - 21/05/2018 AccorHotels certified review
« Too expensive »

Good hotel, but the price is too high. Not worth it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio Y R., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Anonymous Business - 16/05/2018 AccorHotels certified review

Overall good hotel but needs maintenance. First room I was taken too the A/C was not working properly. The second room where I stayed the entry card key system would not work all the time. Key had to be reprogrammed. And finally the only two running treadmills in the gym were not working. One was out of order and the other one the side pieces were falling apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Cattan N., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Paulo L. Business - 09/04/2018 AccorHotels certified review

Good experience, Hotel has a great service and good localization.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

Michael Business - 09/04/2018 AccorHotels certified review
« Bad hotel experience »

I stayed in a junior suite room 12.11 the hallway of level 12 has a terrible humid smell. There was a small portable dehumidifier operating in the hallway which is a confirmations that the hotel is well aware of this issue, and still assigns rooms to guests. Entering the room 12.11, the same humid odor smell is in the entire suite. The air conditioner is leaking water. The drain of the bath tub is broken also known to the hotel because is is put aside in the bath tub. The small towels in the bat tub were not replaced for a new guest as these were fully soaked with water from previous guest. All with all a bad experience, would not recommend to other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Anonymous Business - 09/04/2018 AccorHotels certified review
« very good »

Great rooms, location, and amenities, but front desk service could be more efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira Generfal Manager

Luiz P. Business - 03/04/2018 AccorHotels certified review
« Working in Belem »

Pleasant stay in a clean room but with some unexpected problems as a problem with the cold water tap and the unexpected ending of the bathroom cleaning tissues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz Alberto P. Borges B., We very much appreciate your comments regarding your stay at the Grand Mercure Belem Do Para. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Renato S. Business - 28/03/2018 AccorHotels certified review
« Very good services »

Very good service attendance.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Renato, Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belem do Pará. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Sr.Renat, caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

Davidson Business - 24/03/2018 AccorHotels certified review
« Good, but not a 5-star hotel »

Hotel has good facilities but they pretty old. I would not call that a 5-star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davidson L., We very much appreciate your comments regarding your stay at the Grand Mercure Belem Do Para. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tony Caldeira General Manager

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