Grand Mercure Belém do Pará 5 stars

TripAdvisor rating 4.0/5 179 reviews
Grand Mercure Belém do Pará
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+ 21 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115
belem
brazil

Tel: +559132022000

Fax: (+55)91/32022304

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    VAL DE CANS At 11km / 6 miles

GPS :-1.45291837, -48.489265255

Our accommodations

STANDARD ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

STANDARD ROOM, 2 DOUBLE SIZE BEDS

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ADAPTED STANDARD ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 DOUBLE SIZE BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 40
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 41
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

EXECUTIVE SUITE, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 62
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 200
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, 2 DOUBLE SIZE BEDS

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

RESTAURANTE BACCALA

Type of cuisine: International

The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUMARI BAR

Photo non contractuelle / Strictly non binding

The Cumari Bar is the perfect place to relax after a busy day. It serves regional and international drinks, special juices and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 633

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Grand Mercure Belém do Pará

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,236 reviews

tripadvisor

TripAdvisor Rating 4.0/5

179 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

manager

Customer review rating 4.3/5

D.b. Business - 24/09/2019 AccorHotels review

Everything was well taken care of. only issue I had was with the WIFI, it kept disconnecting. had to connect each and everytime I wanted to use the internet.

Dear david b., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Problems with ful house

Customer review rating 4.3/5

Luiz P. Business - 23/09/2019 AccorHotels review

It was not like as the other times - many problems that I considered related to the high booking.

Exmo Senhor(a) P., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Grand Mercure Belém do Pará. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. O hotel Grand Mercure Belém do Pará deseja sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Tony Caldeira Gerente Geral

Satisfied and thank you for your efforts..

Customer review rating 4.3/5

Tarik E. Business - 23/09/2019 AccorHotels review

I was satisfied and the employees were very helpful and kindly effort their best to make me happy..thank you very much...

Dear TARIKY MUSTAFA SOLIMAN E., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Dr

Customer review rating 4.3/5

Carlos Business - 14/09/2019 AccorHotels review

Comfortable, gentle and efficient.

Exmo Senhor (a) Carlos, Obrigado por compartilhar sua experiência positiva em nosso hotel, seu comentário é muito importante para nós, gostaríamos muito que você dividisse seus comentários em nossa página no www.tripadvisor.com.br. Segue nosso link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Atenciosamente, Tony Caldeira Gerente Geral

Zeer matig

Customer review rating 4.3/5

Charles Business - 13/09/2019 AccorHotels review

Service marig Aircondtioning room not work Gym a total mees no aircondtiomning, machines not working. Not cleaned

Dear CHARLES ACHIM BERNARD B., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira Gerente Geral

OK

Customer review rating 4.3/5

Carlos Business - 02/09/2019 AccorHotels review

It was just OK.

Didn't received the invoice of my stay

Customer review rating 4.3/5

Daniel S. P. Business - 14/08/2019 AccorHotels review

Didn't received the invoice of my stay I need it for reimbursement.

Dear Daniel Senna P., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Mr David W.

Customer review rating 4.3/5

David W. Families - 04/08/2019 AccorHotels review

Our stay was extremely good. The rooms were very well decorated and bed linen very nice. The bathroom was very well proportioned and very functional. Cupboards were solid and rigid with coat hangers and safe deposit. The rooms had Iron, Ironing board, hairdryer and alarm clocks. The room fridge was well stocked. The television was best in catergory and the internet was more than sufficient for travelers. The staff were very professional, polite and helpful. The restaurant staff were very tentative and removed dirty plates quickly and monitored dining area well.

Quite good

Customer review rating 4.3/5

Francisco Business - 20/07/2019 AccorHotels review

Regular staying with restricted breakfast

Good

Customer review rating 4.3/5

Camila Solo - 12/06/2019 AccorHotels review

The breakfast was delicious. The only problem was that I booked a room with a king size bed, however I was placed in a room with two beds.

Prezada Sra. Camila, Gostaríamos de agradecer imensamente por compartilhar as suas experiências positivas com nossos futuros hospedes! É sempre um prazer recebê-lo em nosso Hotel. Ficamos muito feliz em saber que toda nossa infraestrutura de serviços foi a sua altura e tenha superado suas expectativas. Esperamos recebê-lo novamente em breve! Atenciosamente, Tony Caldeira Gerente Geral

Excellent hotel! Comfortable rooms and very friendly and courteous staff! Recommend!

Customer review rating 4.3/5

Fernando Solo - 03/06/2019 AccorHotels review

I would describe my 2 week stay as a very satisfying experience throughout! Thank you very much for your excellent service!

Dear FERNANDO G., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Okay

Customer review rating 4.3/5

Anonymous Business - 24/04/2019 AccorHotels review

I was surprised that safe drinking water is not offered in the rooms or bathrooms. Water is all sold and not included in room price. This is the first time I have experienced this in Brazil

Good stay for Belem standards

Customer review rating 4.3/5

Nilson G. Business - 22/04/2019 AccorHotels review

It was good. The major complaint I have is that the AC did not work for the first three days of my stay. The second minor complaint is regarding the type of toilet paper is used in the hotel. The system of little plies of paper at a time is very inconvenient, unsanitary, and prone to clog the sewer system.

Boa hospedagem

Customer review rating 4.3/5

Anonymous Business - 14/04/2019 AccorHotels review

Hospedagem normal.

OSRE Maintenance Stay

Customer review rating 4.3/5

Antonio B. Business - 14/03/2019 AccorHotels review

On my first night, I was waked by another Guest in my Room. The room by anyway, was double sold by front-desk. The hotel Manager and staff, has kindly apologize for the inconvenience.

Good hotel

TripAdvisor rating 4.0/5

Nomad03285813593 Business - 04/03/2019 TripAdvisor review

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Dear Guest, Many thanks for your comments and for your stay at the Grand Mercure Belém. Your scores are very important so that we can improve the quality of our services. In relation to the cost benefit, we only have to consider the reservation period, because as the tariff variation is according to the occupation of the hotel, possibly your stay may have suffered this oscillation, but, having the opportunity to return to Belém, please contact me at your service to assist you and check special conditions of accommodation. I hope to see you soon.

Working in Belem

Customer review rating 4.3/5

Luiz P. Business - 01/02/2019 AccorHotels review

Nice experience during my stay - some issues when entering the room but quickly solved. The remaining period was ok.

Attention to the client

Customer review rating 4.3/5

T. A. Business - 24/01/2019 AccorHotels review

My experience was amazing. All the attendants were very kind and helpful.

Everything was excellent!

Customer review rating 4.3/5

Eduardo C. Business - 15/01/2019 AccorHotels review

Check in/out vary fast, all the staff extremely good mood.

It was OK.

Customer review rating 4.3/5

George Business - 09/11/2018 AccorHotels review

The English capabilities of the staff should be strengthened. I missed a kettle from the room. And also missed a detailed description how to use the cofee machine. I missed ENglish news chanels such as Euronews or CNN. (Have scrolled the the first 20)

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