Hotel - Grand Mercure Belem Do Para
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Belem Do Para

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4.0/5 89 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 173 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 931 reviews

Our guest reviews for Grand Mercure Belem Do Para

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 89 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul Solo - 12/02/2018
« Very nice »

Good hotel, with a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Renato Business - 09/02/2018

Estadia normal, sem intercorrencias.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Renato, Agradecemos por nos contar sobre sua experiência no Grand Mercure Belem do Pará. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Grand Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Tony Caldeira Gerente Geral

AccorHotels certified review
Antonio B. Business - 05/02/2018
« Easy Like Sunday Morning. »

Foi muito Agradavel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr.Barbosa, Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belem do Para. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Sr.Barbosa, caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

AccorHotels certified review
Mariane M. G. Business - 19/01/2018
« Confortable »

Hotel is very comfortable, clean, excellent bed and pillows and hot and strong shower.. Breakfast very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Anonymous Families - 18/12/2017
« It was a fantastic stay. »

It was an excellent experience and would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ribeiro, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Anonymous Business - 14/12/2017
« Average »

Room was clean and the breakfast buffet was good.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Zepeda, Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belem do Para. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

AccorHotels certified review
Ivonne Families - 13/12/2017
« Very Satisfied »

Very nice hotel with great food in Belém.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Marcos V. S. D. A. Business - 04/12/2017
« Adequado ao porte do hotel. »

Sem problemas e dentro da expectativa.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcos, Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belem do Para. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Sr.Marcos, caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

TripAdvisor review
Business - 04/12/2017
« Excellent localion »

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Otto, Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests. We were very happy to provided you a pleasant experience on your Business Trip to Belém. It will be a great pleasure to welcome you back to our Hotel. Best Regards, Tony Caldeira General Manager

AccorHotels certified review
Breno Solo - 25/11/2017
« honesta »

Boa experiencia para com o hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Breno , Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belém do Pará. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

AccorHotels certified review
Anonymous Business - 20/11/2017
« Internet complicada »

Internet connection system very complicated, with too much information requested. Room number, name and e-mail. Simplicity is key. I was told this system got complicated because in the recent past a group shared user and password information. So now, everyone needs to go through a more complicated process. Simplify, simplify, simplify.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos Antony Aidukaitis, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém do Pará, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
C. Business - 13/11/2017
« Gostei do hotel. »

Gostei do hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. C., Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Belém do Pará. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Sr. C., sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tony Caldeira Gerente Geral

TripAdvisor review
Fraianeli Friends getaway - 08/11/2017
« Never been so mistreated in my life »

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fraianeli, Thank you to sharing your experience with the Grand Mercure Belém do Pará. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the problem with the Le Club Credit may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, thank you for taking the time to contact us. We value you as a Lec Club member and hope you will continue to choose ACCOR HOTELS for your future travel needs. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Simone P. Couples - 07/11/2017
« Costly hotel that does not fulfill expectations »

First there was an issue with my reservation, which I had originally done for 2 adults and was listed as 1 person for the hotel. Since I had paid with points I wanted to also pay the rest of the difference with points, but the receptionist did not know how to do so. I had to go back to the reception on the following day where another attendant was there. Check-in took around 30 min to complete. Although the room was generally clean, when we arrived we noticed that close to the wall the housekeeper had swept the dirt to a pile and left it all there without removing it. We stayed for 2 nights and on the second night we did not have hot water for a shower. We communicated to the staff but it took so long to solve this issue that we had a cold shower anyway. Lastly the elevator did not go to the last floor, where the gym and pool are located, so we had to take the emergency stairs to get there. The whole experience at this Grand Mercure fell way short of my original expectations for a hotel of this caliber.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone P., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém do Pará, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Ulisses Business - 27/10/2017
« Lazy check out »

Unacceptably the check out task takes forever since front desk has to wait to someone to double-check in-room items, such as minibar, etc. I am sure you can do better to improve this, prevent clients to rush to the airport to avoid losing their flights. Cheers

Our hotel has responded to the review
Our hotel has responded to the review

Dear ULISSES M., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Fabricio F. C. Business - 27/10/2017
« Ph.D., MBA »

I stayed for one night in a room that had a door to door to another one in which the person did a lot of noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear .Fabricio C., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Alessandra Business - 02/10/2017
« good service and kindness »

i have been staying there for business. All fine and vey clean, staff very kind and precise. The laundry service very efficient. Only the breakfast hall too dark and not all the desk clerks are able to speak a fluent english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Nelson S. Business - 18/09/2017
« Not so good »

The telephone was not working in my room and the small refrigerator apparently was turned off, and a bottle of water I grabbed was so stincky I had to request a replacement of them all. General impression is that the hotel is mislead in its classification as a 5 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson Da S., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
Dr. N. S. Solo - 10/09/2017
« Nice stat my at gran mercure »

I really enjoyed my stay at the grand Mercury Belem. The hotel appears to be centrally located and easily accessible to airport and local attractions. The staff indicated that this property was previously a crown plaza hotel. The check in experience was very easy, I would like to mention the front desk staff member Moises, who was very helpful in getting me checked in quickly and efficiently. The gentleman at the bar made a delicious caipirinha. The rooms were a little bit on the small side but quite fine for a single traveler. The breakfast was not included in the room rate, it was extra prepaid or paid at the hotel it was delicious and well worth the money. The breakfast selection included warm delicious favorites like Brazilian tapioca, delicious! Thank you to the gran mercure Belem team for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tony Caldeira General Manager

AccorHotels certified review
A G. Business - 20/08/2017
« To much to imrpove »

Electrical problems, poor menu, post delivered to me not accepted by the hotel staff, gym equipment needs maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULO ANTONIO DE SOUZA J., Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

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