Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 905 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,208 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 905 reviews
Mark Business - 15/03/2019 AccorHotels certified review
« Too expensive for the quality of room »

For a room exceeding $170 for one night I expected more. The room was not of a standard I expect from Novotel and that price point.

Tina Couples - 15/03/2019 AccorHotels certified review
« Nice few days away »

The room was clean, the service was great and location was perfect. The only feedback I could give is that the room is looking a little tired and in need of a freshen up and found the room to be a little noisy from the air conditioning units outside and the street noise below

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback from guests. Thank you for your comments which I will share with our team for encouragement. I am sorry about the aged look of your room. On that point, we have begun a renovation program which has seen half of our accommodation rooms refurbished with new paint, new furniture and a modern look. I will ensure that on the next stay we will allocate you a new Deluxe style of room so you can experience a much better stay! Thank you again for sharing your experience, and we look forward to welcoming you back next time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Ty Couples - 15/03/2019 AccorHotels certified review
« A nice getaway »

Service was great checkin in was easy. Breakfasts were good. Parking was reasonable. Room was nice. Air conditioning didn't work great room was a bit noisy due to elevator. Neither were a concern to us but others may feel different.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyler, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Although it seemed you enjoyed your stay, I am sorry to hear about the air conditioning and the noise coming from the lift. I have shared your concerns with the Engineering team who are looking into it further. Thank you again for sharing your experience, and we hope your next visit will be a 100/100 stay! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Tom G. Business - 15/03/2019 AccorHotels certified review
« Great customer service and clean rooms »

I arrived early and my room wasn’t ready yet but the lovely lady organised another nice room with desk to enable me to start working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas G., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them and were able to accommodate your needs for an early check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

W. Couples - 15/03/2019 AccorHotels certified review
« Good location »

Very good close to transport pub restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett & Toni, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Phil Couples - 15/03/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your scores regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Seok H. L. Couples - 15/03/2019 AccorHotels certified review
« Memorable stay »

We live in Brisbane and we came down to Gold Coast for a day trip. However, we lost our bag and had to stay a night at Gold Coast (cheaper than 24hr lock smith). We got upgraded to a deluxe room that was very clean and spacious. Even had bit of view of the ocean in the balcony. All the amenities and facilities in the hotel was good for value, and all staff members were friendly, especially Chris at the reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seok Heon L., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Gold Accor Plus Members. I am sorry to hear that the reason for your stay was not for relaxation however i am glad that we were able to help you in your time of need. I will share your comments with Chris and my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them and had a great time using the Hotel facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Christine M. Couples - 15/03/2019 AccorHotels certified review
« Great service.Terrible food. »

Service was brilliant,we were recommended to have the seafood dinner. Very lean on seafood and the prawns were terrible I had to spit it out as I think the prawns were far from fresh. Would not eat dinner there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine M., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback, especially from our SILVER members. This is truly disappointing to hear about your dining experience. I have shared your feedback with our chefs about the buffet and I know they will be very disappointed to hear about this also. Thank you again for sharing your experience, and we hope we will be able to offer you a much better dining experience next time. We do have an all day dining menu in our Lobby Bar with live acoustic music on the weekends, which may be an alternative to Hanlan's Restaurant. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Franz K. Business - 15/03/2019 AccorHotels certified review
« Happy return to a great location »

Same as previously, very friendly staff, great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franz, Thank you for taking the time to fill out our survey! It is a pleasure to look after you when you stay with us. Thank you for highlighting our staff, I am delighted to shrae your kind comments with our teams! We look forward to welcoming you back to Novotel Surfers Paradise on your next visit to Gold Coast! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Pande A. Couples - 14/03/2019 AccorHotels certified review

Yes everything was good but a few times I had to ring a few times they forgot to fix my bed and bring fresh towels after I left the note on the door Handel fix my bed

Peter K. Couples - 14/03/2019 AccorHotels certified review
« STAY RIGHT IN THE HEART OF SURFERS PARADISE »

We stay in an ocean view room with king bed. Nice ocean view, spacious room in a very good location. As an Accorplus member, we enjoyed benefits of welcome drinks, discounted room rate, late check out, complimentary bottled water and 50% off meal in restaurant. Parking was an affordable $17 per 24 hours. And there is a safe in the room. All up we have a very enjoyable getaway.

Anonymous Couples - 14/03/2019 AccorHotels certified review
« super stay »

staff couldn't be any happy to please us Thank You all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio V., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members.I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Michael Couples - 14/03/2019 AccorHotels certified review
« Fantastic experience, all staff encountered very professional & efficient »

Stay was better than previous stay at Sofitel Broadbeach. Everything was ready and above expectations. Welcome card & gift in room was unexpected and much appreciated. Upgrade of room was unbelievable and very much appreciated as we celebrated our 25th wedding anniversary. Made it a fabulous night away for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! Thank you for taking the time to fill out our survey and highlight your weekend with us, we are delighted that you enjoyed you stay! Thank you again for sharing your experience, and we hope you had a lovely anniversary! We look forward to welcoming you both back again in the near future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Tracey Business - 14/03/2019 AccorHotels certified review
« The accommodation was good the staff were very helpful menu could broaden »

The room was good , staff were very helpful, as a vegan more options would be great

Ryan Business - 14/03/2019 AccorHotels certified review
« Poor quality »

Ageing room, hard bed, no light in the bathroom, mould in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, Thank you for taking the time to tell us about your recent experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you had a poor room experience during your stay with us. We normally pride ourselves on the comfort and cleanliness of our product. It is disappointing to hear about this feedback. There is no excuse for mould being in our rooms, this is totally unacceptable. I have shared your comments with our Head Housekeeper, who I am sure will be equally disappointed to hear about the state of your room, mould and uncomfortable bed. We have commenced a room renovation program where we have refurbished the floor, interior and furniture in the room to a more modern and brighter style. I am very sorry that our team did not have the foresight to offer one of these to you, as it appears you were allocated into an older classic room. I would like to invite you back to stay with us again if the opportunity presents, to experience a proper Novotel stay. We would be delighted to offer you a complimentary upgrade to our deluxe ocean view category of room, a late checkout, and complimentary breakfast for two on us. Should you wish to book again, please feel to contact me and I would be more than happy to coordinate your travel plans. Once again, thank you for sharing your experience and we hope to welcome you back to Novotel soon. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Marlena Families - 14/03/2019 AccorHotels certified review
« Very pleasant »

Very friendly and courteous staff. Check in was very smooth. Concierge Michael was amazing - always friendly and giving perfect directions. Rooms were neat and clean and well appointed. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlena, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! I will share your kind comments with our team. Thank you for especially highlighting Michael from our Concierge team, he is one of our superstars! We look forward to welcoming you back to Novotel Surfers again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Stuart A. Couples - 13/03/2019 AccorHotels certified review

Very good and we were pleased to get a free upgrade. As well we requested a late 12 noon checkout with no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart A., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. IIt is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us. i am glad to read that you enjoyed the complimentary upgrade you were provided . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Anonymous Couples - 13/03/2019 AccorHotels certified review

Excellent polite service, very helpful with an upgrade when we checked in unexpectedly later in the evening after a car breakdown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose P., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were helpful and polite during your interactions with them and had a great time using the Hotel facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Comfortable »

Enjoyed the facility and restaurant. However the check-in process can be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Gold Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that you had a great time using the Hotel facilities. I am sorry to read that the check-in was not of the Accor standard, i will follow up with the team to ensure we are making your arrival as efficient and enjoyable as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Shane S. Families - 13/03/2019 AccorHotels certified review
« Pleasantly surprised »

The building outside looks dated. But inside the hotel was great. Staff were lovely and the rooms very comfortable. Loved the buffet breakfast

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