Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 904 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,188 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 904 reviews
Stuart A. Couples - 13/03/2019 AccorHotels certified review

Very good and we were pleased to get a free upgrade. As well we requested a late 12 noon checkout with no problems.

Anonymous Couples - 13/03/2019 AccorHotels certified review

Excellent polite service, very helpful with an upgrade when we checked in unexpectedly later in the evening after a car breakdown.

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Comfortable »

Enjoyed the facility and restaurant. However the check-in process can be improved.

Shane S. Families - 13/03/2019 AccorHotels certified review
« Pleasantly surprised »

The building outside looks dated. But inside the hotel was great. Staff were lovely and the rooms very comfortable. Loved the buffet breakfast

Nak K. C. Families - 13/03/2019 AccorHotels certified review

Good and comfortable location next to Surfers paradise beach and many shopping stores and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for taking time to fill out our survey! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fujio Shibata Guest Experience and Loyalty Experience Novotel Surfers Paradise

J. Families - 13/03/2019 AccorHotels certified review
« not good »

Receiption staff was not polite. room were too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for taking the time to tell us about your recent experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am terribly sorry about the poor guest experience that you encountered during your stay. This is not how we train our staff members at Novotel and it is disappointing to hear that you were spoken to rudely. If you happen to remember who served you or a description of the staff member I will investigate further and have a talk with them. We appreciate your sharing your concerns, and again I am sorry that this has soured your overall guest experience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Craig C. Business - 13/03/2019 AccorHotels certified review
« Excellent »

Great experience from check in, restaurant and bar

L M. Couples - 13/03/2019 AccorHotels certified review
« Nice hotel stay »

Hotel great was a bit disappointed in house keeping one day our room was cleaned very badly

Ck Couples - 13/03/2019 AccorHotels certified review
« Short and sharp »

Unscheduled overnight stay at short notice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for choosing Novotel for your quick pit stop! Although you seemed okay with your stay, we are disappointed that we could not deliver a much better service to you. In particular missing out on your welcome drinks. Normally, our SILVER level members are given complimentary bottles of water in the room, however we obviously did not present this on your arrival, so please accept my apologies for this. Thank you for sharing your experience, and I will ensure on the next occasion you stay with us, we will offer a proper Novotel stay experience. Thank you for your loyal Mr K., and we hope to see you back at Novotel Surfers in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Zoran B. Solo - 12/03/2019 AccorHotels certified review

Enjoyable stay, can't really find any faults

M Couples - 12/03/2019 AccorHotels certified review
« Could of been better »

Not the best has on our first night of our anniversary the sliding door came out of its track falling onto my husband thank goodness he caught the door in time if it had fallen on a child would not have been a very good outcome disappointed not a good first impression

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, Thank you for taking the time to tell us about your recent experience at the Novotel Surfers Paradise. I apologise that your experience was horrible. I am truly sorry that door had come off the rails in your room. I have forwarded your comments to our Engineering team. I believe they did attend the room to fix the door, but this never should have happened in the first place. We appreciate your sharing your concerns, again we are sorry that it impacted your stay, especially on such a special occasion. We hope that we can invite you back for a much better stay in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Jason S. Business - 12/03/2019 AccorHotels certified review
« Another quick business stop on the Gold Coast... »

The Novotel is perfectly located for Gold Coast business trips. The ocean facing rooms have great views and are generally well kept. The restaurant menu is small but sufficient options for several nights without 'doubling up' on choices. Have not availed ourselves of the buffet which seems popular. The highlight for Accor Platinum Members remains the breakfast served in the quiet and far less busy lobby bar. Food was excellent!

James Couples - 12/03/2019 AccorHotels certified review
« Disappointing »

We come back to the room our second day and the air-conditioner leaked right through the room including some of my wife's close then the on Wed the day before we left the bathroom sink leaked all over the place and we had to brush our teeth and all other activities from the basin in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is not acceptable at all, our air con unit should have been fixed on the spot during your stay. I am sorry that our team did not have the foresight to offer you a different room. To continue using the same was obviously dangerous to you both, not to mention an inconvenience throughout your stay. I have shared this feedback with our Maintenance team who are responsible for the proper functioning of the air con system to investigate further. James, thank you again for taking the time to fill out our survey. It is our hope that you will return to us again and give us another opportunity to experience Novotel how it should be. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Good service and room facilities »

All staff were helpful polite and friendly. The rooms are a good size

Fiona G. Friends - 12/03/2019 AccorHotels certified review
« I was really surprised and impressed with the overall experience. »

The hospitality I was shown exceeded my expectations. The staff were so lovely and accommodating. As it was my birthday, they went out of their way to make it a special experience for me.

Couples - 12/03/2019 TripAdvisor review
« Wonderful Stay »

We enjoyed our stay at the Novotel, great location and spacious rooms. Our room on the 34th floor had great views over the City, especially at night it was magic. Breakfast was great and the bar on the ground floor has a fantastic tapas menu, overall great service and facilities.

Maureen T. Business - 11/03/2019 AccorHotels certified review
« Mrs »

Overall we were happy that we were upgraded to a better room. However, the breakfast left a lot to be desired. The bacon and eggs were lukewarm, and there was not as much of a variety as we have had at other Novotel locations. Also a staff member, who may have been a duty manager on the front desk, was surly, and told one young lady to "get back in the line" in a manner that was not really called for, when she wandered into the restaurant. Otherwise we were happy with everything.

Wayne T. Business - 11/03/2019 AccorHotels certified review
« Able to ease in »

Most pleasant.

Liz G. Families - 11/03/2019 AccorHotels certified review
« Debra from Reservation is always so so helpful »

I have stayed at Novatel 11 time now, so tells that enjoy my staying at Novatel at Surfers. And also the staff at Novell are always so helpful.

Sonya Z. Families - 11/03/2019 AccorHotels certified review
« Great location with clean rooms »

While we were on the balcony enjoying the view, we kept the door closed because of the aircon. When we went to go inside, we noticed that the door had locked us out. After over half an hour of being locked out, we were rescued. The staff member said the lock on the door was faulty and loose, hence why it locked. He reported it to maintenance who came up, but he said he couldn't do anything to fix it. Apart from that, the stay was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonya, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. I am truly sorry about the balcony incident. As soon as we were alerted that someone was stuck on their balcony, our teams went to check the side of the building. It is a little difficult to gauge visually exactly what room it was from the ground level, so apologies it took so long. I have reviewed the door latch with our Maintenance team and the problem has since been fixed (replaced). Thank you again for sharing your experience, and again we are sorry that this impacted on your stay. We hope this does not turn you off returning to us again. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

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