Novotel Surfers Paradise Hotel 4 stars

TripAdvisor rating 4.0/5 1,047 reviews
Novotel Surfers Paradise
See on a map
+ 29 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Bathroom products

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Satellite/cable colour TV
  • Bathroom products

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Satellite/cable colour TV
  • Bathroom products

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Satellite/cable colour TV
  • Bathroom products

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Satellite/cable colour TV
  • Bathroom products

Penthouse with 4 Bedrooms

  • Max. number of persons: 8
  • Area: From 340
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Located on Level 1, Hanlan's Restaurant offers diners daily buffet breakfast and an a la carte dinner menu as well as a succulent Seafood Buffet featuring fresh and delicious prawns and oysters, international cuisines and sumptuous desserts.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Photo non contractuelle / Strictly non binding

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

7,367 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,047 reviews

Family Getaway

TripAdvisor rating 4.0/5

H9163CHstever Family - 20/10/2019 TripAdvisor review

Great location and proximity to all attractions. Staff were lovely and went out of their way to help where they could. Definitely consider when booking for next time. Will be nice to see the renovations complete.

Tonys review

TripAdvisor rating 4.0/5

tonyJ9765FD Business - 19/10/2019 TripAdvisor review

We had a great stay from checking and checking out, service was great, our room was very clean and we git an upgrade to room with a view of ocean and attention to detail was obviously a high-priority for Novatel, Overall we were very happy with our stay. Thank you Novotel.

was very comfortable and welcoming stay

Customer review rating 4.2/5

Niv S. Business - 16/10/2019 AccorHotels review

the hotel staff is courteous. the whole vibe is professional and polite. The Indian food could be better but was just about okay .:) Room view was great. Am Marie, connected over the phone and emails and provided the best service and easily changed my stay arrangements ensuring I feel no inconvenience .

Generally a good place to stay

Customer review rating 4.2/5

Sonya Families - 16/10/2019 AccorHotels review

overall a good location to amenities, comfortable and clean accommodation. Breakfast service not as good due to tables full of dirty dishes and not cleared in a timely manner, cleaned dishes still had dried food on them. Gym facilities need signage to prevent children using equipment. Staff happy to meet requests when made and made suitable changes to meet our needs.

Customer review rating 4.2/5

Peter M. Families - 16/10/2019 AccorHotels review

Would rate this hotel the worst Novotel I have stayed at. No mini bar unless you paid for a package and could not even get this after 10.00pm as room service and bar was shut at this time. Checked in late on friday night could not even get a drink to relax after a long trip. On saturday night got back at 10.00pm after visiting relatives and once again could not get a drink or use the free drink cards and was told by reception I would just have to use them sunday, but was cheaking out then. Poor service.

Comforable good location

Customer review rating 4.2/5

Tony Families - 16/10/2019 AccorHotels review

Over night stay. Location in the heart of surfers was great. Rooms were clean hotel was well presented. A little busy with school holidays waiting for lifts.

Not exciting

Customer review rating 4.2/5

Jrn.......wellington Friends - 15/10/2019 AccorHotels review

A two night stay until we started a package holiday. Did not live up to Novotel expectations

Great Customer Service

Customer review rating 4.2/5

Angelo P. Families - 15/10/2019 AccorHotels review

What made it special was the professional welcome from Ali the concierge and then from Tarni with a well explained benefits features of staying at the Novotel Surfers Paradise under our Accor plus membership, the has been the best experience so far over my 2 years of membership with chain.

The best

Customer review rating 4.2/5

Simon T. Friends - 15/10/2019 AccorHotels review

Had a great time great service couldn't ask for anything else

The hotel was clean, staff were friendly and overall was a nice place to stay .

Customer review rating 4.2/5

Anonymous Friends - 15/10/2019 AccorHotels review

I enjoyed my stay at the Novotel Hotel Surfers Paradise. However, we booked with friends and we’re all separated on different floors and couldn’t access each other’s floors without meeting on ground level first, this was very disappointing.

Filthy room and foul odour

Customer review rating 4.2/5

Sean Business - 15/10/2019 AccorHotels review

Very disappointing! I am a regular business traveller (i.e. weekly) and after a couple of years not staying at Novotel properties I thought I would give them another go and instructed by admin team to book me a room at this property and another at Twin Waters (QLD) earlier in the week. Well as both rooms had clearly not been cleaned properly it would appear that Novotel is now Accor's discount brand! In the case of this particular property, the room smelt like the garbage from a restaurant, there was sticky residue in several places on the desk and tables, there were dead insects on the carpets (and a couple of live insects on the walls), the bathroom floor was frankly quite dirty (makes me wonder whether it had been mopped in a long time!) and general cleanliness of the property, age of fittings etc also leaves a lot to be desired. There is also an very strong argument that the dirty room presents a health and safety risk that should be addressed. The board and management should be ashamed of themselves for trashing what was once a good reputation.

Dear Sean H., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am truly sorry for the very poor room experience that you encountered during your stay with us. There is no excuse for your room to be in such a state, as it seems we have failed in our basic promise to you as the guest, to provide a clean and welcoming environment. Please be assured that I have shared your comments with our Executive Housekeeper who I know will be disappointed in hearing this. With all of our guests, we hoped to receive feedback whilst you are still with us so that we have the opportunity to fix these issues. We would have been more than happy to offer you a change of rooms on the spot. But we understand that often not everyone feels it appropriate to complain in person. Mr H., we will take this as a very important lesson and ensure we maintain our standards in cleanliness and presentation so this does not occur in future. Should you have the opportunity to come back to Gold Coast again, I would be delighted to ensure I personally look after your stay and offer you a complimentary upgrade to one of our refurbished Deluxe Ocean view King rooms (there rooms do not have carpet). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to fix our issues and better serve you in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Unclean standard for buffet breakfast made overall experience unpleasant

Customer review rating 4.2/5

Nicole C. Families - 15/10/2019 AccorHotels review

Pool area wasn't clean, there was bits of soggy food sitting on the side of the spa. Buffet breakfast was half full with the other half of the tables not cleared, so no where to actually sit. Not only the tables were dirty, but the chairs and surrounding floor had leftover food bits everywhere. While waiting for a table to be cleared, I had a walk around the food stations, and could see honey dripped everywhere over the pastry station. So we left without getting our breakfast from your hotel. When I tried to give the front desk my feedback when we checked out, the man was not interested in hearing what I had to say.

Very good stay will lovey facilities and helpful staff

Customer review rating 4.2/5

Bruce Families - 15/10/2019 AccorHotels review

Our stay was very good. the hotel is close to main attractions and facilities at hotel were great for our family.

Brilliant

Customer review rating 4.2/5

Tamika Couples - 14/10/2019 AccorHotels review

Brilliant. Excellent service, kind staff and definitely will be staying there again.

Dear Tamika, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! We are delighted that you enjoyed your stay with us and thank you for especially mentioning our staff and the service :) We hope to welcome you back again for another visit soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Excellent

Customer review rating 4.2/5

Nada Families - 14/10/2019 AccorHotels review

Easy, enjoyable

Dear Nada, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to complete our review. We are delighted to enjoy your stay with us. We hope to welcome you back again for another visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

disappointing !!

Customer review rating 4.2/5

Anonymous Couples - 14/10/2019 AccorHotels review

When i booked online, i picked a 'SPRING BREAK PACKAGE" and clicked the button for the $1 breakfast per person for 2 nights, bill online came to $350 for the room and ea extra $4 for breakfast, so $354 which came up into total cost area and i went ahead and booked this, When I arrived at the hotel the breakfast was not included !!!, this is not the first time this has happen to me when booking a promotion, same thing happened when i booked the Legends hotel last year, so not happy, so ended up spending another $100 on breakfast. Not sure I will stay at another accor hotel again!!!

Great check-in, friendly staff, very clean room!!

Customer review rating 4.2/5

Mimi Couples - 14/10/2019 AccorHotels review

Couldn't complain about one thing! All good from start to finish!!

Great location

Customer review rating 4.2/5

Michelle B. Couples - 14/10/2019 AccorHotels review

Friendly staff, nice refurbished rooms, $1.00 breakfast added bonus

Epic spring break with the family!

Customer review rating 4.2/5

Rick Families - 14/10/2019 AccorHotels review

I chose to stay at the Novotel based off reputation and the extremely convenient location for some CBD adventures with the wife and kids, but I wasn't expecting such an amazing room and service from the staff! As a gold member i have some expectations, but all were surpassed and they really rolled out the red carpet. International-level service. Great spot, the pool was awesome to just lounge around with the kids; breakfast was well prepared and consistent with my previous buffet experience with Accorr/Novotel, no disappointments. The studio we had was just incredible, heaps of room for a family of 4, we had a hard time getting ourselves to get out of bed, they were so comfy --> by the time we checked out we'd had fun, eaten well and were very relaxed: ready for the next part of our journey. Thank you Novotel Surfers Paradise!!

Dear Mr H., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! I will proudly share your comments with our team. We are delighted that your family had a wonderful stay with us, and thank you in particular for highlighting our comfy beds! Hope you enjoyed the rest of your holidays! We look forward to welcoming you back in future to keep the red carpet treatment going :) Thank you for your loyalty to Accor and see you again! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Amazing location, facilities, rooms and staff

Customer review rating 4.2/5

Adrian Families - 14/10/2019 AccorHotels review

Everything was amazing, we were upgraded from a studio room to a two bedroom balcony room looking to the west. The room and view were impressive! The pool and spa kept the kids busy and was nice and warm for early spring. We loved it being so close to the centre of surfers - restaurants and the beach was all an easy walk. I was extremely impressed with the cost of parking compared to Sydney.

Dear Adrian, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will proudly share your comments with our team. We are delighted that you enjoyed your stay with us and in particular the room upgrade!! We hope to welcome you back again in future for another visit to relax. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surfers paradise