Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

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3.5/5 500 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h30
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 487 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 500 reviews
TripAdvisor review
Business - 17/10/2017
« Excellent »

The room was well kept, clean and comfortable. Was given an upgrade which was a pleasant surprise. In a prime position for all my needs, close to shops and public transport which made life easier without a car in a town which I do not usually go to.

TripAdvisor review
Family - 16/10/2017
« Great location, Great hotel, Great Service »

We stayed in a family room that was recently refurbished. Great comfy beds, great location, great view. Only suggestions and they would not dissuade us from staying there again is there is no light in the main room, only a very small lamp. Also, your hotel is dedicated to the environment which is great, but for a family room that can accommodate 4 people you only have one towel hook, it meant we had little option but to put our towels on the floor after one use because there was no where to hang them up. Otherwise awesome in all regards.

TripAdvisor review
Couples - 16/10/2017
« best service all round »

my wife just come out after having both knee done , they had a wheelchair we could use , plus the concierge guy was so thought full ..mike was so nice he went and got 2 bags of ice for her knees to help her.......will stay there again

TripAdvisor review
Couples - 15/10/2017
« Novotel Surface Paradise »

Great Location and room Poor restaurant. Had dinner one night only and found that the meals we had did not have any taste. For the rest of the stay we had dinner at The Islander across the road, which had great food.

AccorHotels certified review
Anonymous Solo - 14/10/2017
« Uneventful stay »

It was mostly uneventful.

AccorHotels certified review
Mark F. Families - 13/10/2017
« RELAXING »

MYSELF AND MY DAUGHTER ENJOYED OUR STAY AT THE NOVOTEL VERY MUCH. MY DAUGHTER LOVED THE VIEW FROM THE 33 FLOOR AND ASLO THE SWIMMING POOL THE ONLY FAULTY WAS ROOM SERVICE WHEN MY DAUGHTER WANTED SOME HOT CHIPS AND BY THE TIME THEY GOT TO US THEY WERE COLD AND SHE WOULDN'T EAT THEM. OTHER THEN THAT SHE DIDN'T WANT TO LEAVE SHE WANTED TO STAY LONGER THEN THE 10 NIGHTS WE SPENT THERE.

AccorHotels certified review
Anonymous Families - 13/10/2017

Comfortable

AccorHotels certified review
Darren Families - 12/10/2017
« Every thing was there that we required »

Everything was there thst we required. More free WiFi for guests would be hamdy

AccorHotels certified review
Riley Friends - 12/10/2017
« 10/10 stay! »

Novotel was great, the rooms were so clean, brand new floors, high level, absolute amazing view! And even better, its close to everything. Easily the best motel i've stayed in.

AccorHotels certified review
Donna K. Families - 12/10/2017

The gentleman that checked us in was very helpful. So started the night well. Thanks

AccorHotels certified review
Vc Families - 11/10/2017
« Satisfied »

Staff Service was overall good. Hotel in general is a bit run down. The room we stayed in have been refurbished so it's new and clean. Buffet breakfast is very average.

AccorHotels certified review
Gabrielle Solo - 11/10/2017
« fabulous location »

The room was comfortable and everything there that you may need, however my room was not serviced except for a change of towels on the second day. Also found a bathrobe that had been provided by the hotel was previously soiled with someone else's bowel motion !!!

AccorHotels certified review
Hooi Y. K. Families - 11/10/2017
« Disappointed »

Asked for higher floor room but given a room at level 5. Room is very dated and dark. No light is available at the desk while trying to do some works with laptop. The fridge in room is not functioning well. We stayed for four nights and found a bit disappointed when complimentary drinking water bottles only provided on the 1st day. Breakfast : The omelette station is too slow. The cook should have used cooktop with more than one burner. I see customers line up for up to 20-30 minutes for an omelette ! However, I would like to comment the staffs at the breakfast restaurant. They are all very friendly and patient despite the very busy mornings.

AccorHotels certified review
Charbel Families - 11/10/2017
« It could have been better. I enjoyed the Crowne Plaza more at the Hunter Valley. »

Room service did not occur every day i.e. bins weren't emptied, beds weren't made, milk not replenished. These little things added up. When you're on holidays you want to relax in a clean and tidy atmosphere and not chase up things like getting milk or a new towel.

AccorHotels certified review
Scott S. Couples - 11/10/2017
« Excellent property »

Superb room, very clean with a great view and central to everything. Included breakfast was also very good.

AccorHotels certified review
Cristian G. Families - 11/10/2017
« Excellent service and great facilities. »

I want to thank you all for everything that you guys did for us in our family holidays. First, the home welcoming that the staff gave us was amazing and more than that every single detail in my reservation was accomplish, in fact was more that I was expecting. Even after we had to change our room 2009 for a small leak, the next room was out of dream (3311) and made my wife even happier, and you guys know "Happy wife, Happy life". My daughter was absolutely crazy about the place, even she is telling me that she wants to come back soon and live in the Hotel. She enjoyed a lot all the facilities and she even was practicing her swimming skills with any other worries. For all these and more, Thank you again for our great weekend with you guys and I hope to see you all soon. Kind regards, Cristian G and Family

AccorHotels certified review
Janine M. Families - 11/10/2017
« Fantastic »

We had a wonderful stay. Very accomodating staff. Would highly recommend. Thank you so much.

AccorHotels certified review
Loyal A. M. Families - 11/10/2017
« Excellent place to stay but........ »

Family holiday 3 adults 4 children. Stayed in penthouse. The penthouse will be a great asset for Novotel. My one complaint was the wifi. This was of such a poor quality better to use mobile data.

AccorHotels certified review
Avi Families - 11/10/2017
« I requested both rooms in same floor when I prepaid for the room but we were given rooms in 23 and 25 floor. »

In my view Novotel has very irresponsible system. When the rooms are advanced paid and request was made to be on same floor, I was expecting at least a courtesy email when the request could not be fulfilled. Instead I have to argue multiple times with ur staff. In my view it was total waste of my energy and unnecessary burden/stres :( I would rate ur staff very good (8/10) on handling our rquest.

AccorHotels certified review
Vanessa B. Families - 10/10/2017
« Short stay »

Room was great, service was great, affordable, breakfast supposed to be hot was cold, smaller variety compared to other hotels, decor in the restaurant felt like you sitting in Macdonalds, needs updating, the bar area in the foyer seating felt like you were on show. The pool area and tennis court great, saw the gyn and games room didnt use them. Rooms neat tidy, in the future we would come back, but wont be eating there.

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