Hotel - Novotel Surfers Paradise
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Novotel Surfers Paradise Hotel

4.0/5 726 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h30
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 2,858 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 726 reviews
Family - 17/07/2018 TripAdvisor review
« Great location »

we give it a 10 for location easy access to lots of dining/food, the tram right outside door basically, beach short walk BUT unfortunately biggest issue was the noise from the elevators and slamming doors from people entering and exiting rooms.

Sam P. Couples - 16/07/2018 AccorHotels certified review
« Nice clean room, but internet issues and lost property not returned as advised. »

The room clean and the view lovely. We prefer more than one pillow each though (had to ask housekeeping to provide another one each the next morning). Internet was not working and didn't get fixed until very late at night and three different conversations either in person or by phone. We accidentally left a small black bag in the left bedside table drawer, and called the day we checked out to ask if these could please be posted back. I said I would be happy to the cover the cost of postage of course, however I have not been advised if this has been found or posted. If this could please be investigated I would appreciate it.

Sandy Couples - 16/07/2018 AccorHotels certified review

Great Position, Room was at the quality expected however was disappointed in the Roof Top Bar. Renovations could easily enhance this area. The service was great in particular a young staff member who went out of his way during the breakfast buffet and organised homemade lemon and ginger tea for me. Greatly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy, Thank you for taking the time to share some of your experiences with your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team so we can continuously improve our service. We hope to see you again in the near future. Sincerely, Jeremie Sneddon Assistant Manager

Mike Couples - 16/07/2018 AccorHotels certified review
« Disappointing »

Location and staff were great, room was fine, but too many issues with the property. Lifts took forever to come, even though there were 4 lifts, 1 of which was a service lift, it was way too slow. The WIFI was terrible, I was told this was because it was being swapped over, but it never worked properly. One night the TV channels went down, was told it was a power surge. Seemed like the property had a number of legacy issues which had not been sorted out.

Shree W. Families - 16/07/2018 AccorHotels certified review
« Great »

Rooms need more pillows & blankets . Our queen size bed only had 2 pillows & there was no spare pillows or blankets in the room .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shree , We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. Your feedback is important to the Hotel, I will make sure this is passed on to our Housekeeping Executive so we can continuously improve our service for our future guest. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Jeremie Sneddon Assistant Manager

Fiona Couples - 16/07/2018 AccorHotels certified review
« Excellent »

The location is fabulous, views of the beach and restaurants/hub of activity at your doorstep.

Michelle W. Families - 16/07/2018 AccorHotels certified review

I had initially booked an ocean view room but on arrival was given another room overlooking the hills. However, we were changed the next day but to a partial ocean view room.

Anonymous Families - 16/07/2018 AccorHotels certified review
« Amazing »

Room was clean and had everything we needed for our stay. View was great to wake up to we will be returning to this hotel on our next stay in the Gold Coast.

Anonymous Families - 16/07/2018 AccorHotels certified review
« Great Hotel, friendly staff, good room »

Hotel room was modern, and nice. Good for the family, with separate section for the kids. Breakfast was not bad, but comparing to other Novotels I stayed with, the breakfast here was not what I was expecting. E.g. slow turnaround times for omelette orders.

Chrystal Couples - 16/07/2018 AccorHotels certified review
« it was ok not as good as our previous stays »

it was ok not as good as our previous stays!! your staff are not very welcoming though they are flat out giving a smile.. we stayed the one night for my husbands birthday there was meant to be wine and chocolates in the room but there was only wine and I was told the birthday boy would be looked after I actually ended up sending a facebook message to your page and this was corrected later on that night with a little cake on a plate and happy birthday written in chocolate which was super cute along with chocolates and fudge on the side so that was very much appreciated....

Buck L. Couples - 16/07/2018 AccorHotels certified review
« Particularly underwhelming. »

We’re pretty experienced Accor guests and business people. We travel. We wanted to stay close to the heart of Surfers to be near friends. We expected much more from this brand, this rating, this property, this location. We noticed a refurbishment contractor sign in the basement carpark. God I hope so. Surfers Paradise should be an iconic tourist destination and the lobby (bus Stop) was filled with underwhelmed travelers wondering where the hell they’d have to stay. 4stars and A$240 plus for no art, no furniture, plastic chairs, 2 pillows, 3 tea sachets, single ply tp. Really? We realise the age of the building, that’s no excuse.

Edward P. Couples - 16/07/2018 AccorHotels certified review
« Mr P. »

The position in Surfers Paradise was excellent. However the Mattress in room 2908 was dreadfully old and past its use by date. The Television went off intermittently, then after the Hotel experienced a power surge our TV didn’t work at all !! The Lifts are very noisy maybe our room was near the lift shaft .

Delena Families - 16/07/2018 AccorHotels certified review
« Friendly and quick service »

Despite arriving right after a power surge and the lobby being very busy, staff were able to get me checked in fairly quickly while still smiling. Staff took us up to our rooms cause our keys weren’t working. A great help. Chocolates and note in room were a nice touch too!

Anonymous Couples - 16/07/2018 AccorHotels certified review
« Fantastic »

Fantastic other than tv channels (foxtell) playing up while we were trying to watch the game we had a great experience ....also try adding 2 Extra pillows to the rooms 1 is not enough ...

Stephanie Couples - 16/07/2018 AccorHotels certified review
« Excellent »

The room was exactly as it looked in the picture so we were thrilled. We would consider staying again for a weekend away

Darryl Families - 16/07/2018 AccorHotels certified review
« A lovely experience, though car parking is not ideal »

The room was lovely, staff were helpful and polite, facilities were of a high standard, however the car parking situation was not advertised online so we were unaware that we would have to pay additional $40+ for a car park which is difficult to access from the hotel with children and baggage in tow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl, We appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I am sorry to hear about the car parking issue you have experienced. I will pass that on to my reservation team to make sure this information is clearly displayed for our future guest to see. I am happy to hear that the rest of your journey was a pleasurable outcome. Thank you again for sharing your experience, and we hope to see you here again soon. Sincerely, Jeremie Sneddon Assistant Manager

Belinda Couples - 15/07/2018 AccorHotels certified review
« Relaxing »

Relaxing and all requests were met

Madeleine Couples - 15/07/2018 AccorHotels certified review

Was a nice room with great view. Curious when will receive deposit back however slow

Kim Families - 15/07/2018 AccorHotels certified review
« Very relaxing & super comfortable »

The beds were extremely comfortable, the room was very clean, the staff were super helpful.......all upbit was a great visit.

Linda J. Families - 15/07/2018 AccorHotels certified review
« relaxing »

it was great except we wanted to watch a movie but the internet was down all night. Other than that it was a pleasant stay.

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