Hotel - Novotel Surfers Paradise
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Novotel Surfers Paradise Hotel

4.0/5 795 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,647 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 795 reviews
Anonymous Families - 11/10/2018 AccorHotels certified review
« Great break at Surfers. »

Quite a nice stay, the situation with the car park is difficult though.

Lisa Families - 11/10/2018 AccorHotels certified review
« It was okay. »

The location was pleasant. The staff were friendly. On arrival to our room there was a partially eaten 'welcome platter of fruit addressed to the last person'. There was also a dirty glass. House keeping were very prompt to amend. On check-in I ticked the box to request a daily newspaper. Every morning except the last day -day 4 I had to call for the newspaper. The only other disappointing thing was given the price of accommodation we had to pay for daily parking, this wasn't advertised/notified that there was additional cost. It just state parking available. In terms of value for money, we have stayed a numerous Novotels - Rotorua being our last place in July this year, this wasn't great value for money unfortunately. 3 nights + parking $925 and breakfast wasn't included, it was expensive. A neighbouring hotel may offer more benefits.

Anonymous Families - 11/10/2018 AccorHotels certified review

Great family room. Bathroom very small however. Nowhere to place towels, etc

Alistair Families - 11/10/2018 AccorHotels certified review
« The hotel fell down in most departments. »

Quite strange. The room floor was dirty, internet was terrible and no hanging space for towels etc. The buffet dinner was ordinary. Most hot food was over cooked and uninteresting. Service in all areas was poor. This includes the bar, reception and restaurant.

Margaret O. Families - 11/10/2018 AccorHotels certified review
« Happy with accommodation and area »

Easy, helpful staff, Maintience straight away when needed. Cheerful vibey place. Great variety for breakfast. Enjoyed the pool and spa experience.

Kim A. Business - 11/10/2018 AccorHotels certified review
« Good. »

Only comment I have is it would have been great to have coffee / tea / hot chocolate sachets in the room with mini bar.

N M. Families - 10/10/2018 AccorHotels certified review
« Accomodation was as expected »

No real problems except the house keeping was a bit random eg had to ask for missing items

Elizabeth G. Couples - 10/10/2018 AccorHotels certified review
« Qantas put us at this hotel, otherwise we wouldn't have stayed it's awful! »

From the moment we reached your reception desk it was chaos. They didn't have confirmation of the booking, the restaurant was fully booked and couldn't be accessed despite us being told that we had $100 to spend during our stay courtesy of Qantas it was hard to spend it. The bar downstairs was closed when we tried it around 8.30pm, the bar on level 5 was also closed (security said it was a slow night, had no one told them about the 5 cancelled flights they were expecting?). We pursued the restaurant even though we were told they were fully booked and they did look like a mass of confusion about what to do with people, however it really didn't look that full (there were heaps of empty tables) and it was a buffet after all? The food was only passable. We had some prawns and a couple of oysters (they were fresh), the rest of the buffet was lacking in every way. People leaving the restaurant were not impressed nor were those arriving to be seated for sometime before being taken to a table. The phone was ringing out behind the entry reception in the restaurant - I understand from speaking with another guest that was a room service request (he was told it would take one and a half hours to get room service). All this from what is supposed to be a four star hotel! The room itself was very acceptable and we had a great sleep for the few hours we had to sleep before being shunted onto a bus at 5.30am then driven to Brisbane Airport.

Michael D. Couples - 10/10/2018 AccorHotels certified review
« Very pleasant stay »

Comfortable room Helpful staff Welcome card and fruit platter on arrival from Kate very much appreciated

Jonno Couples - 10/10/2018 AccorHotels certified review
« Good »

Was good.

Donna Families - 10/10/2018 AccorHotels certified review
« A comfortable stay with great views »

Friendly and efficient check in and out. 10 out of 10 for our beautiful bed and pillows. Very clean spacious room with views of the beach and cityscape. Bathroom was a little on the small side but did the job. Breakfast was plentiful, well cooked and presented - highly recommended. We will definitely return and make sure our family and friends consider this hotel if they are ever looking for accommodation in Surfers Paradise

Romayne A. Families - 09/10/2018 AccorHotels certified review
« We had a very enjoyable time »

It was very pleasant. You were very busy. Waiting time for lifts long . View from window beautiful. Room clean. Staff excellent very helpful.

Dean A. D. C. Families - 09/10/2018 AccorHotels certified review
« Old, spa unswimmable - smelt rotten. Food was below average, burnt and cold.. kitchen not stocked.. »

We found more than one cockroach, old, needs renovation, furniture old dirty and sagging..no washing detergent but a washing machine. I wouldn’t sell this as a penthouse.. I stay with Novotel almost every second week in Sydney Norwest and its not nearly as good as that Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean & Denise, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass your feedback onto our Maintanence team about the spa pool. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Anonymous Families - 09/10/2018 AccorHotels certified review
« Overpriced »

Overpriced ocean view room. Amenities new but don't appreciate the lino floors, the thin walls and loud bang everytime the neighbours left their room because you need to slam the heavy doors, lifts during peak time were slow despite having 5 lifts operating, gym was outdated. Bed was comfortable however because it was two king singles put together there was an uncomfortable gap in the middle, tv channels were limited, check in staff tried to charge me twice for the room. Only good thing about this room was the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations, and you found our beds uncomfortable; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Bridget P. Families - 09/10/2018 AccorHotels certified review
« Excellent location »

Wonderful, friendly staff. Excellent location, perfect for families with woolworths, entertainment and lovely family friendly eating places at your doorstep

Danni Families - 09/10/2018 AccorHotels certified review
« Some aspects and staff very pleasant - others weak and didn't meet expectations. »

Generally, wait staff in the restaurant kind smiley and friendly than other staff. Restaurant abit understaffed though, they were struggling. Several counter staff bordered on officious to not caring. The concierge was lack lustre, watched on as I struggled with luggage. Some counter staff more obliging than others. A member called Jess was very good, we did have a few issues, the first room was a family room that was not cleaned and we were advised no other rooms were avail. I believe Jess sorted this out however was late and we tired and inconvenienced. I asked one member of counter staff who was standing idle at his desk next to accorclub q- while a line was formed in the accorclub q - whether we had been relocated satisfactorily to another room and i was asked to go and confirm this with the concierge. Completely Unsatisfactory - I walked away. We were invited to an member thank you on the terrace. This was not well organised. A table of food that ran out by the time we arrived at about 5.15pm an elderly couple arrived dressed for food and drinks also arrived 5 mins after us and left immediately. A steady stream of canapés presented during the hour would have been more appropriate and glasses of wines juice or whatever would have been more appropriate being served throughout the hour. The bar would have been more appropriate for anyone wanting cocktails or mock tails. I tried to obtain a mock tail mix of juices and was advised to go to the bar downstairs. I rang the bar downstairs and they told me their was a bar on the terrace level 5. I ordered and the order never arrived and we ended up leaving the pool at 6.15, kids didn't get a juice or any nibbles they could enjoy. Guitar player was nice though. Fair to say we didn't enjoy our stay very much. I was impressed by the all the wait staff who I could see were challenged and smiled and serviced their way through attending to customers needs. I saw chefs come out and help, they didn't forget about customers.

Samantha Couples - 09/10/2018 AccorHotels certified review
« It was perfect »

Really happy staying with Novotel,it’s my second year staying with u and will keep coming back. So clean and central to everything. All staff were so lovely,we chatted to the check in person,the person who books our tours and even cleaning staff were lovely.

Jane T. Families - 09/10/2018 AccorHotels certified review
« Modern rooms »

A lovely time with family in a modern room, freshly renovated, timber look floors and nicely decorated. Very well located in Surfers, easy walk to the beach and Cavil Ave. Lovely pool area.

Amber Couples - 09/10/2018 AccorHotels certified review
« Great service »

Always enjoy but fairly noisy Did request to be put up higher so to miss the noise of nightclub We are platinum accor members stay with you guys because cheaper thsn Sofitel but might change because of noise

Nick Couples - 09/10/2018 AccorHotels certified review
« Great relaxing time »

Great room . Great view

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