Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 845 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,297 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 845 reviews
Reuben Couples - 14/12/2018 AccorHotels certified review
« Mr »

It was good but you need to improve on house keeping ,we had to go to the reception to get towels and sometimes they never used to clean the bathroom. Breakfast for the 5 days we stayed Was The same please it will be better you do some changes it's boring to have same thing everyday. Reservation team was very good more especially Dorcas was really helpful and did a great job for us,your receptionist,waiters,weitress and security lady afternoon shift and the bartenders were so wonderful and can't wait to come on my next holiday which will be early next year in the same hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reuben, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback especially form our members. We are disappointed that we did not meet your expectations for our Housekeeping services. I will share your comments with our team as we have a lot to improve following your experience. On a positive note, thank you for your comments about our front line staff, we strive to make our guests stay enjoyable from the moment you begin your journey. Thank you for highlighting Dorcas in our Reservations department, we are all very proud of her and not surprised that you found her helpful! Once again Reuben, we appreciate you taking the time to fill out our survey and give us valuable insight into your stay. Wishing you and your family a warm seasons greetings and happy holidays! Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Anonymous Families - 14/12/2018 AccorHotels certified review
« Great spot with lovely helpful staff »

Initially the accommodation didn't have our booking. The staff member that served us was very friendly & more than happy to sort the matter out without it being a non-issue which was great. Great room with awesome view of the river.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle L., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Gabriele Couples - 14/12/2018 AccorHotels certified review
« Satisfied »

We where very satisfied with the service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your thoughts regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback, especially from our SILVER Le Club members. Its wonderful that we were able to score so high on many of our services. Thank you again for sharing your experience, and we hope your next visit we will be able to make it 100/100! Warmest regards, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Flo P. Couples - 14/12/2018 AccorHotels certified review
« It was good »

Our flight arrived 10pm and we could not check in till 2pm. That was fine however when we arrived at our room at 2pm floors were wet. This was overlooked. However the rest of the day was awesome. Couldn’t not fault it other from the fact that breakfast buffet was the same everyday and had no variety. Was still alright though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Floriz, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback, especially from our members. Although we are delighted your overall stay was pleasant, we are disappointed that we fell down on several points. Please accept our apologies for not being able to allow you access to your room prior to 2pm. On occasion we do have a full hotel which does not give us flexiblility to offer our guests early access. Our wifi is a challenge at the moment and we are investing in improving our services to increase access, stability and speed for our guests. I have shared your comments with our Housekeeping department with regards to the wet floor, this is unacceptable and we are sorry you had encountered that. Thank you again for sharing your experience, and we hope in future we can welcome you back to make your stay perfect. Warmest regards, Fujio Shibata Guest Relations and Loyalty Coorindator Novotel Surfers Paradise

Alex Business - 14/12/2018 AccorHotels certified review
« Not happy »

I was unimpressed that you were not able to provide me with a microwave to Sterolize my baby bottles for my 5 month old. I had to take my microwave sterolizer to either the bar or reception each time. Absolutely ridiculous. I was then at risk of being burnt or burning someone in the lift when taking my bottles back to the room. I tried to discuss this WH&S issue with the night manager but he wasn’t overly concerned. I’m sure if I was burnt or another fellow guest was the attention to detail would have been different. You need to be able to cater for families with babies. Your night manager was very unhelpful on the first night and I was not impressed with his attitude.

Radomir V. Families - 13/12/2018 AccorHotels certified review
« Nice friendly helpful staff & great location »

I loved the location, the hotel room was great, the breakfasts in the morning were very good value and of good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radomir v., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Irene R. Couples - 13/12/2018 AccorHotels certified review
« Excellent »

Comfortable and close to everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene R., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us I am sorry that your welcome to the hotel was not to the Novotel standard, i will follow up with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Anonymous Families - 13/12/2018 AccorHotels certified review
« Good »

I asked for bottled water & bedroom slippers on the 1st day of my stay. Was informed that tap water was drinkable and that bedroom slippers cost $5 a pair. I let the matter rest. On the 4th day of my stay, there were 2 bots of drinking water in my room. I am surprised. Thought the hotel has stopped providing bottled water altogether. I am not sure why there are different standards on different days. If the tap water is drinkable maybe a sign at the dunk or somewhere in the room will help your guests understand the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always valuable to receive constructive feedback, especially from our members. Wendy, please accept our apologies for not providing you with water on arrival. Our Accor and Novotel brand standard is to offer two bottles of complimentary water to SILVER member level guests of our Le Club program. I will share your comments with our team to ensure that everyone knows the standard and that this does not happen again. Thank you again for sharing your experience, and we can invite you back in future for a better service experience. Wishing you and your family a Happy and Safe holidays! Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Simon M. Business - 13/12/2018 AccorHotels certified review
« not happy »

Not great when you wake up and on of the essentials, hot water, is non existent. Not a great start to the morning at all.

Sanjay S. Families - 12/12/2018 AccorHotels certified review
« Experience was good. »

Room and service was very good.Breakfast was not as good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive constructive feedback. We apologise for the sub standard experience you had for the breakfast. I will share your comments with our Kitchen team in order to improve our offerings. Thank you again for sharing your experience, and we hope your next visit will be much better next time. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Belinda Couples - 12/12/2018 AccorHotels certified review
« Just fantastic from checkin to check out. »

The gentleman who checked us in was so professional and polite, the concierge was lovely. Nothing to fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda K., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Peter Business - 12/12/2018 AccorHotels certified review
« good quality hotel, excellent staff »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter C., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay excellent. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

E Couples - 12/12/2018 AccorHotels certified review
« Really relaxing, beautiful stay. »

The room was set up nicely. Clean and tidy. The only thing I could say that was negative was there was no hand soap. There were the little shampoo and body wash bottles but no soap when washing hands. Everything else was absolutely lovely and it didn’t impact my overall experience that much. Thank you :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alesia T., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us. thank you for your comments regarding the bath soap. i will pass this information to the housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

John L. Couples - 12/12/2018 AccorHotels certified review
« We were very pleased with our short stay. »

As expected - very good. We had a large room with an excellent view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Silver Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay enjoyable Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Anonymous Families - 11/12/2018 AccorHotels certified review
« Very clean , convenient and friendly »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen C., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay awesome Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Han C. D. Families - 11/12/2018 AccorHotels certified review
« Best location »

Overall experience is good. The location is excellent. The room is spacious and clean when we checked in. However, we felt the cleaners do no do a good job on following days as we felt the floor is still sandy and the table still has some coffee stains. The wifi is a let down though as 250mb free for 2 devices is not enough. Also, need more varieties for the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Han, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always helpful to receive constructive feedback. We are sorry that we let you down with your room cleanliness experience and wifi. We know that sand is a regular occurrence in our rooms due to the proximity to the beach, so our housekeeping room attendants will always vacuum the floor when in the room. Our wifi is a challenge when at capacity, however we are looking into investing further in our wireless capabilities to ensure that all our guests can enjoy a seamless, fast and stable connection. I most definitely will share your comments with our team so we can do our best to improve. Thank you again for sharing your feedback Han, and we hope your we can welcome you back to a better experience in the future. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Michelle Couples - 11/12/2018 AccorHotels certified review
« Hot water would have been good. »

It was nice but one hot shower in 4 days is just not good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Disappointing to hear about the shower, I agree this is not acceptable for any hotel. I have shared your feedback with our maintenance team and see how we can rectify this issue so as to not make the same mistake in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you on your next visit. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Kay B. Couples - 11/12/2018 AccorHotels certified review

We had a very good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay b., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Silver Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Wonderful stay »

On arrival, the male & female reception staff were lovely. Our room was on the 35th floor overlooking the beach. The floor in the bathroom overflowed with water as the tiles were not laid to tilt towards the drainage to prevent this. I did report it to reception but they only sent a house person up with towels to mop the floor up. The bathroom really needs a mop to be left in there to push the water down the drain. Breakfast was lovely, the chefs made me a lovely omelette three mornings. Thank you again Regards Paula

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula B., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them. i have passed your feed back regarding the bathroom to the housekeeping team and Engineering team so we can create a permanent solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Linda H. Business - 11/12/2018 AccorHotels certified review
« For the Novotel very average »

Unfortunately we had interrupted internet the whole time. Signed up for the unlimited and it still was cut of, in a conference on trading and this was extremely frustrating. Approached the front desk on 3 occasions for assistance, was never fixed more long, on one occasion not at all. The cleaner did not vacuum the room, used mugs left on counter. Also ended up paying $78 for parking, so over all not a good experience. The beds and pillows were very comfortable and for that I am grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience was sub par for a hotel of our standing. To have disinterested staff and poor internet is not acceptable in any hotel. We actually have a term for the way we care for our guests, "heartist" and all staff are taken through intensive training to ensure this is at the core of their daily routine. We certainly fell short on several points during your stay. I have shared your feedback with our teams in Housekeeping and Front Office so we can use this as a valuable lesson to ensure it does not happen again in future. Thank you for sharing your experience again. We hope you will give us the opportunity to welcome you back so we can give you a positive Novotel guest experience. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

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