Hotel - Novotel Surfers Paradise
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Novotel Surfers Paradise Hotel

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3.5/5 629 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h30
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,553 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 629 reviews
AccorHotels certified review
Michael Couples - 18/02/2018
« Great location, service and stay »

Pleasant service on check in, good dinning experience all in a great location. We had a delightful stay close to everything and the room was great. We were invited to a free cocktail party to launch a new garden bar and it was fantastic. We even got to converse with the General Manager of the hotel, Paul which was very insightful. You don’t get to do this very often. We loved the place and will be returning

AccorHotels certified review
Holly Couples - 18/02/2018
« Could of been better »

Quiet poor, stayed for 2 nights no one cleaned our room, someone said they'd bring up water and didn't, had no soap a tiny tube of shampoo, I've stayed at many hotels and for a deluxe room it wasn't up to standard I was quiet dissapointed staff weren't friendly maybe it was because we were young but still paided the same amount as everyone else. Wasn't very happy, our floors had sand on them before we got there could of been better hopefully if we return it will be

AccorHotels certified review
R. C. Couples - 18/02/2018
« Very clean and tidy. Good service. »

Perfect room clean everyday. It is better to provide 简易拖鞋 or advise not provided in the hotel information for visitors to take themselves if in need. Good breakfast with best service. Suggest to have Chinese and English operation instructions beside the coffee machine as I saw many people including me did not know the steps. It is different from other auto coffee machine. A simple instruction with pictures would be helpful ,easy to use and avoid wasting. Thanks to the service staff , they were always ready to help client to have the coffee they wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R C., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again R C. for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Hill Executive Housekeeper

AccorHotels certified review
Julie A. Families - 18/02/2018
« Very good service and great location! »

The housekeeping attendant keep our room clean and tidy. Breakfast selection was great.

AccorHotels certified review
Judy Couples - 18/02/2018
« Room was ok, but not what we booked »

We booked a room with a king bed and were asked to take a room with two doubles as that was all that was left. Friends we were traveling with were in a king room with breakfast included and they paid less because they booked earlier than us, which us fair enough, but theirs included a breakfast. When we asked about this we were offered at breakfast at a discounted price of $22 each There was a $17 a day charge for car parking which we felt was very expensive. There where no car parks left in the area for the hotel so we had to park in the shopping center parking. The $100 bond was actually charged to our credit card instead of just being held, so we have incurred extra cost for that,(international exchanged rates and of shore transactions) then when it was refunded (less the car park that we couldn't pay for separately) we also incurred those costs!!

AccorHotels certified review
Shannon Couples - 18/02/2018
« It was okay but missed the mark on a couple of thing »

Service desk people were very good and efficient however there was no tea or coffee in our room on arrival and only one cup. The next day the tea and coffee had been filled but still only one cup

AccorHotels certified review
Dan Solo - 18/02/2018
« As always I really enjoyed my stay. Thankyou. »

Everything went smoothly. Room service was great. House keeping and reception were also great as usual. And it was really nice receiving the chocolates and hand written card from Lucy for staying at Novotel once again. The staff are always friendly which makes the stay both relaxing and enjoyable. I do look forward to staying again, especially once all the refurbishments have taken place. Thankyou once again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. I am glad to hear you enjoyed the chocolates and card you received for being a regular guest of ours. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia Staudenmann-Hughes Reservations Supervisor

AccorHotels certified review
Julie C. Friends - 17/02/2018
« okay »

check in was good. Friday night stay room was good. Not enough towels for people in room.

AccorHotels certified review
Bruce H. Solo - 17/02/2018
« Relaxing and trouble free »

All was good thx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce H., Thank you for taking the time to complete a questionnaire following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your comments with my Team, as just like me they will be very happy to know that your stay was enjoyable throughout your time with us. Thank you for your endorsement Bruce and my Team and I hope to welcome you back to the Hotel again very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

AccorHotels certified review
Daniel Business - 17/02/2018
« Comfortable »

Overall was not what I expected, small room and disappointed that parking was $17 per day as well as the lifts being ridiculously slow. The bed was comfortable and the restaurant (room service) staff were extremely friendly.

AccorHotels certified review
Anonymous Couples - 17/02/2018
« room was great with great view »

Check in was easy with the staff very friendly

AccorHotels certified review
Zbigniew O. Solo - 17/02/2018

Convenient location friendly and helpful staff,all the facilities that I needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zbigniew O., Thank you for taking the time to complete a questionnaire following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your comments with my Team, as just like me they will be very happy to know that your stay was enjoyable throughout your time with us including the Hotel's great location in the centre of Surfers Paradise. Thank you for your endorsement and my Team and I hope to welcome you back to the Hotel again very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

AccorHotels certified review
Darren Families - 17/02/2018
« Amazing but concerned »

Everything was good apart from the very rude girl at the counter named Claire. Normally we stay for 2 weeks at a time at least once a year, however due to work issues we were only able to stay 2 nights. We were having a great time that on the 16/02/2018, I decided to see if I could stay one more night, booking.com had 5 rooms still available. I went downstairs to the lobby to ask if I purchased the room would it be ready straight away at checkout time since I was already staying at the hotel. I had to line up and Claire looked at me 3 times and still didn’t serve me when I was at the front of the line. She then went to walk away and was like oops, can I help you. I showed her my phone and asked my question. Claire snapped at me and said no rooms available and barked at me that she was already overbooked, however booking.com was a guaranteed booking. I felt very unwelcome and was stunned. I returned to my room 2704, and told my wife, my wife was upset and had tears in her eyes as she wanted to stay another night. I then looked elsewhere and managed to secure a room at SeaWorld resort. I kept track of booking.com and the last room was booked at 6:06pm more than 10 hrs after Claire told me she was overbooked, it’s funny how other people were able to get a room but I wasn’t as I was denied one by Claire. Honestly, I love the Novotel, due to the views and its closeness to the surfers paradise strip, my last room 2402 was perfect on our visit last year. but Claire obviously needs to learn to respect all people, just because I’m not Japanese or Chinese doesn’t mean that I am not entitled to be helped or spoken to nicely. Little did Claire know that we normally stay for 2 weeks at a time and buy meals from the restaurant etc. that leads me to my next issue with the Novotel, regarding the rewards card, I have one but have not received any points from this stay or my last stay last year, not once have I been asked for my card at the restaurant or at reception.?? My last 2 issues are minor but still important to the overall experience at the Novotel. The lift going to the carpark takes forever to come to the carpark level, you can wait up to 15 mins for it, honestly it should favour the carpark level, however every time there are about 5-10 people waiting for it and it takes forever. My last issue is the cost of parking $17 a day is too much it used to be $5 A day last year and now it costed me $17 a day on my recent visit. Can you guys please make it a big more affordable particularly for those people staying longer than a few days. Nevertheless despite my experience I will come back one more time, I always come to surfers at least once a year and for 2 weeks at a time minimum.

AccorHotels certified review
Jo- A. L. Families - 17/02/2018
« Mainly hated the breakfast and service »

I hated having to wait half an hour to get into a breakfast we had paid for - then by the time we got in 9.45 - no food sausages a 8 min wait but then the hash browns and bacon were out . Omleette 25 min wait then it was like a thin pancake - no knives and forks and no sugar - really disappointed never had an Accor site this bad

AccorHotels certified review
Luke Couples - 17/02/2018
« Satisfying »

Beautiful balcony view, great customer service Bathrooms need renovation New beds needed

AccorHotels certified review
George P. Solo - 17/02/2018
« A very large room with an excellent view of the ocean was provided as an up-grade. »

Very good all round. No problem with arriving early. However, I was surprised that the mini-bar was not stocked though I usually only have snacks/nuts from these.. I was also disappointed that Hanlan's restaurant did not provide a vegetarian or vegan option in these changing dietary times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George P., Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your comments with my Team, as just like me they will be very happy to know that your stay was enjoyable throughout your time with us including the Hotel's great location in the centre of Surfers Paradise. For your next stay with us George I encourage you to have a look at our Premium Ocean Rooms which are on the higher levels of the Hotel and feature fully stocked mini bars. The restaurant Team and Chefs are always happy to receive requests from our guests of the advertised dishes do not fit within their dietary requirements as many of the dishes can be changed to vegetarian options, alternatively we are happy to prepare guest requests even if they are not on the current menu. Thank you for your comments and my Team and I hope to welcome you back to the Hotel again very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

AccorHotels certified review
John P. Families - 17/02/2018
« very relaxing »

nice stay in the center of suffers

AccorHotels certified review
Peter O. Couples - 16/02/2018
« Average »

Very average - room was not made up after returning from a whole day out - had to call for room service - ended just getting fresh towels

AccorHotels certified review
Diana N. Solo - 16/02/2018
« Could be better »

Overall it was okay I wouldn’t call it 4 stars because I’ve experienced cleaner hotels. The room had a strange smell so I was leaving balcony door open few hours in the day. Toiletry was not four stars there was no tooth brush, shower caps or ear cotton buds. Although I was on level 16 with amazing few I was extremely disturbed by the noise during the night - even with balcony door closed the noise was very uncomfortable and while I was out all the day I really struggled to have restful sleep. Cleaning wasn’t don’t properly as I had some sand on my bed sheets and on floor which wasn’t mopped for one day. For the price I paid I expected better service. I may or may not consider returning.

AccorHotels certified review
Dennis L. Solo - 16/02/2018
« Great view and perfect location for me. »

Couldn't complain, from the breakfast in the morning to everything about the hotel was great, the new room was great, just like to say that the basin tap in the bathroom needs to be brought out more, way to close to the basin, also the tv wasn't centered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis L., Thank you for taking the time to complete a questionnaire following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your comments with my Team, as just like me they will be very happy to know that your stay was enjoyable throughout your time with us including the Hotel's great location in the centre of Surfers Paradise. Thank you for your comments on the design of the new room - the offset TV is a design feature and I assure you that it has been a discussion point since the launch of the new rooms concept! Thank you for your feedback Dennis and my Team and I hope to welcome you back to the Hotel again very soon. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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