Hotel - Novotel Surfers Paradise
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Novotel Surfers Paradise Hotel

4.0/5 799 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,693 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 799 reviews
Nick M. Couples - 18/10/2018 AccorHotels certified review
« Big room with few features »

I liked the view, large bed and fantastic balcony. I was surprised there was a small basin, no shower gel in the room (which we found eventually when we asked) and very expensive buffet brekkie. We ordered room service which was excellent. Overall we were happy but would probably opt for a slightly cheaper hotel next time.

Jenni F. Families - 18/10/2018 AccorHotels certified review
« Staff fantastic, room quality not so much »

Every staff member we dealt with was wonderful. Breakfast was great. Our family deluxe room, not so great. Mould in bathroom and sink, sliding door did not close properly so as the aircon button kept switching on and off in the wind. Hairdryer didnt work and had to have someone bring another. There is nowhere to hang 4 towels, one hook in the bathroom. For such a large branded hotel, the wifi as terrible. Sorry to be so negative but I'm afraid not many would take time to explain these issues. On arrival we were advised our room was one of the newly refurbished, sorry but I think you need to consider refurbishing again.

Jason L. Families - 18/10/2018 AccorHotels certified review
« The hotel and service are excellent. »

The hotel and service are excellent. The only down side is the hard to find parking spot which I think won't have a easy solution. However, the hotel is clean, the beds are comfortable, the service are excellent and the hotel itself is very convenient to most of the place around Surfer Paradise and other places using public transport. Overall, great stay experience.

Julius C. Couples - 18/10/2018 AccorHotels certified review
« Service improvement »

We truly appreciate the room upgrade, but quality of service need more improvements such as welcome amenities, free bottled water should be standard in every room.

Jen Couples - 18/10/2018 AccorHotels certified review
« Nice »

Our experience was good overall. We appreciated being on a high floor but felt the room needed some improvement. The shower towel rail was broken, the shower head did not work very well and the shower would leak out of the screen and flood the floor. The bed was comfortable and view was great, black out curtains were amazing and air con a definite plus.

Lesley Families - 18/10/2018 AccorHotels certified review
« great location if you dont want a shower as it was usless just went all over the bathroom floor and not on me »

fantastic location value for money but terrible shower and I mean terrible worst shower I have ever seen or used.

Craig Couples - 18/10/2018 AccorHotels certified review
« Did everything I wanted and hotel location, facilities service made that easy »

As per sentence above. The only issue we had is the lighting or lack of. Some of this was maintenance. The first three light switches from the door to the other end of the hallway produced no light. There was only light over the basin but nothing behind over the tea and coffee area. This makes it hard for women to put makeup on. Other than that all good.

Dennis N. Couples - 18/10/2018 AccorHotels certified review
« Enjoyed the stay »


Semeyon R. Families - 18/10/2018 AccorHotels certified review
« Perfect experience »

It was a perfect experience thanks to Chris at reception for being very transparent about what’s going on over my few nights stay. We had to move rooms due to a large group coming in. However upon arrival Chris explained everything and put together a plan to make my stay as seamless as possible. Awesome guy! Great bed, had the best sleep. Perfect location. It was rainy so I could access the mall without needing to go out into the rain. Amazing ocean view!!!

Sheree Families - 17/10/2018 AccorHotels certified review
« Great, relaxing accommodation »

Stayed with my 11yr old, and we had a ball. Staff were friendly and accommodating. Room was clean and roomy.

Michael H. Solo - 17/10/2018 AccorHotels certified review

Please refer to compliments made via Novotel hotels website 16/10. I am assuming like most incompetent management, this does does not filter down to the hotel itself or staff/ location management. M_…

Damien Friends - 17/10/2018 AccorHotels certified review
« Lovely room, excellent location »

Loved the location in the heart of Surfers. Room was nice, check-in was a straightforward breeze, and the seafood buffet at the restaurant was really good. Would definitely stay here again in Surfers.

Reynard Solo - 17/10/2018 AccorHotels certified review
« Noisy neighbour »

Had a neighbour that was really loud and constantly banging doors non stop till late night

Roger Couples - 17/10/2018 AccorHotels certified review
« Convenient location, but poor room »

Overall we were disappointed. For a “Deluxe” room to only have four pieces of furniture…cupboard, two chairs and a small table was rather surprising. What does a “superior” room have, just camp chairs? To not have a proper work desk in this standard of hotel is quite surprising. The noise from the lifts whizzing by the bathroom wall was quite frustrating, not least that the vibrations and noise could be felt in the bedroom. Not good if you are a light sleeper. Then my pet bugbear with Australian hotels… Nescafe Blend 43 coffee… with coffee pod machines so cheap now, why can’t there be proper coffee in the room, or at least instant coffee that’s better than Blend 43? Overall, I felt that the hotel was a much better standard when it was Grand Chancellor.

Mark C. Business - 17/10/2018 AccorHotels certified review

The room standard was high. The room was new, fresh and clean.

Steve D. Couples - 17/10/2018 AccorHotels certified review

Satisfactory although we were on the 31st floor the outside noise was very disturbing. This was not helped by the sliding door leading out to the balcony rattling all night. Curtains fell off their tracks but being a tradie i got on a chair and revoked them

Anupam Families - 17/10/2018 AccorHotels certified review
« wonderful stay as always at Novotel »

have stayed at Novotel at many different locations and have experienced consistently high standards of hospitality.

Michael W. Families - 17/10/2018 AccorHotels certified review
« Acceptable transit hotel. »

Limited expectations with no surprises. Check in poor with limited staff. Irritating requirement to put cash deposit on card for which I have had no refund and will now have to tediously chase. Not necessary. Restaurant facilities outdated and bland. Lower and first floor bars tired and poor offerings. All a bit sad.

Joon J. Couples - 17/10/2018 AccorHotels certified review
« Amazing facilities and staff »

From check in to check out everything was perfect. The staff at the reception were very friendly, the reservation team dealt with all requests i had and thanks to the housekeeping team we had a fresh room with new towels every day. The location of Novotel Surfers Paradise could be said that is the best out of any hotels when staying at Surfers Paradise, all restaurants and entertainment centers are in walking distance. Even when it was raining nearly the whole week due to the location of the hotel being next to the mall we did not have to get a drop of water on us due to the connection the hotel had to the mall. I do recommend anyone to get the ocean view if possible for it was worth every single extra penny, every morning we would just sit at the balcony to look at the beach and just listen to the waves at Surfers Paradise. Once again i cannot recommend enough how great the Novotel Surfers Paradise is and please try staying yourself once you have a chance to go there, for i cannot wait for my next visit.

Mrs J. R. Families - 17/10/2018 AccorHotels certified review
« The hotel is in an ideal location. »

The experience was very pleasant. One small improvement would be the painting of the inside of the balcony wall and improvement of the garden area viewed from 612.

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