Hotel - Novotel Surfers Paradise
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Novotel Hotel

Novotel Surfers Paradise Hotel

Cnr Of Surfers Paradise Blvd  And Hanlan Street 
4217  SURFERS PARADISE
AUSTRALIA

385 reviews
TripAdvisor Rating Based on 385 reviews
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Check-in from 14h30
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Surfers Paradise

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 385 reviews
Certificate of excellence 2016
TripAdvisor certified review
hutton7 Family - 19/06/2017
« Location ,Location »

Had a lovely stay at Surfers Paradise ,Staff were pleasant ,Room was great and the location is so convenient with the tram stop at a few hundred metres away lots of food outlets close by.Thankyou Accor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear hutton7, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the Hotel's great facilities and location and all of the activities that it offers on it's doorstep in Surfers Paradise. Thank you for your feedback hutton7 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Business - 19/06/2017
« Great stay in 'wild weather' »

Great stay. Only complaint was the weather and the Novotel had no control of that. Service was great from checkin to checkout. Geoff. Outstanding service. Thank you for making checkout seamless and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 314felicityg, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team and Geoff in particular as I am sure that they will be very happy to know that you enjoyed the service that they all delivered. I am really sorry about the inclement weather that the Gold Coast experienced for 5 days which included the time of your stay. On a positive note 'normal service' has now resumed and there is sunshine and gorgeous blue skies. Thank you for your feedback 314felicityg and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again soon when we hope that the weather will be better behaved for you! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 18/06/2017
« Nice but rooms need refurbishment. »

Staff were friendly. Breakfast buffet very good. Rooms need refurbishment and bed was like sleeping on a rock. Every other Novatel we have stayed at has has great comfy beds except surfers paradise. Bathroom was pretty rough.

TripAdvisor certified review
Couples - 15/06/2017
« Down Time »

Very happy with our room and service . The room was large , clean and great views. We where greeted at the entrance with the offer to valet park . The service staff at the desk with quick and efficient .

Our hotel has responded to the review
Our hotel has responded to the review

Dear funnychic1964, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the views from your room. Thank you for your feedback funnychic1964 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Vanessa O Family - 15/06/2017
« Great location! »

Stayed at the Novotel last weekend and the location was great. We had a family room and was better than we expected in terms of privacy. The bathroom was super tiny though and water would go everywhere! Needs an upgrade as there was a bit of mould. Bedding needed upgrading in room 2912 as has not been upgraded in a while.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa O, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your Family room and the great location of the Hotel. Thank you for your feedback Vanessa O and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
viv920 Family - 14/06/2017
« Time out with the family »

Check in - Flawless Hotel stay - Fantastic Check out - Smooth Had a wonderful break with the family at this Novotel hotel. The service and rooms have made significant improvements since Novotel took over. They value their club members and it shows by the service I received. High floor provided on request and slightly late checkout was accommodated as well. Breakfast was basic but can't complain as it was complimentary with the room booking. Probably one of the best value for money accommodations in down town Surfers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear viv920, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback, particularly from our AccorHotels Le Club members. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the views from you High Floor room and your overall stay at the Hotel, features that contributed to a great break for you all. Thank you for your endorsement viv920 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 14/06/2017
« Amazing!!!! »

My husband and I stayed for our anniversary.....first time away from our kids in 17 years! On arrival we were told that we were upgraded to a deluxe beach view room......amazing!!!! The view was spectacular and the cleanliness of our room was to a very high standard. Thank you for making our holiday one we will never forget! The only thing that was missing was an extra pillow each.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah F, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback, particularly from guests staying for special occasions (even kid free ones!). I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your upgrade and your stay at the Hotel and that they all contributed to an amazing, memorable holiday for you. Reception is manned 24 hours every day and the Team are happy to receive any requests for items that our guests require such as extra pillows. Thank you for your feedback Sarah F and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, perhaps for your next Anniversary? Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Les C Couples - 12/06/2017
« never had a poor aussie shower »

All the staff were excellent and demonstrated a very friendly yet professional approach. The room was a little dated with a poor shower over the bath. The noise from the surfers paradise strip could be heard on the 28 floor with sliding door closed...........just like a duff duff car system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Les C, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel did not meet your expectations. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed their service during your stay at the Hotel, however I am sorry that your shower experience was poor and that you were disturbed by external noise. Thank you for your comments Les C and my Team and I hope to welcome you back to Novotel Surfers Paradise again soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 08/06/2017
« Superb Location »

A fabulous hotel to stay in. The service was first class from the moment we arrived to the time we left. Good facilities and very good central location to shops and tram facilities. Wish I'd had more time to enjoy the swimming pool!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y7649ZKmichellew, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your stay at the Hotel and the facilities that it offers. Thank you for your endorsement Y7649Zmichellew and my Team and I hope to welcome you back to Novotel Surfers Paradise very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 07/06/2017
« Family weekend in Surfers Paradise »

The property and room was ideal for a family weekend getaway. Located right on Cavill Avenue for food & shopping and a comfortable walk to the Q1 Skypoint tower we could get just what we wanted from the destination. Comfortable room for 4 with a small balcony and a superb western view. The Sunday buffet breakfast in Hanlans restaurant was a great way to complete our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q3353XJneils, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your stay at the Hotel and it's great location right in the heart of Surfers Paradise. Thank you for your endorsement Q3353XJneils and my Team and I hope to welcome you back to Novotel Surfers Paradise very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Chef_gibbons Couples - 05/06/2017
« Wedding stay »

Stayed here for our wedding, was greeted at reception with congratulations and a complimentary upgrade, room was immaculate and received chocolate strawberries and wine to celebrate another lovely touch, check out was fast and easy. Overall, amazing experience, 5 star quality. Thank you for making our day stress free and even more enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chef_gibbons, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the Hotel, particularly as you were celebrating your wedding. Congratulations to you both & all the best for your future lives together! Thank you for your endorsement Chef_gibbons and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast - perhaps for your 1st Anniversary? Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 04/06/2017
« Paradise in Surfers' Paradise »

The Novotel is ideally located in Surfers - surrounded by a wonderful selection of restaurants/cafes, interesting shops, a short stroll to the manicured beach and the view from our room was magnificent !!!!!!!!!! The hotel has easy access to all its features, the seating area in the dining room is not overcrowded, and the menu is pleasing. We thoroughly enjoyed our stay and readily recommend the hotel to other travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan B, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your stay with us. Thank you for your endorsement Jan B and my Team and I hope to welcome you back to Novotel Surfers Paradise in the very near future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 02/06/2017
« Nice room, good location »

We recently had a two night stay which was nice, our room was a bit odd, bedroom was a great size with a small undecorated area with a 2nd TV, stark and odd, room would have been much nicer if this space had been incorporated into the whole space, a soaker bath tub would have been a better addition than this odd area. Breakfast was ok, nothing special but did the best they could with such a large number of people, the space itself is very stark and void of character, this is continued throughout the hotel someone with some style and design is definitely needed, the "bar" area is very ordinary. Overall our stay was good, our only complaint would be the parking, we were not made aware that we had to pay for parking nor that the parking was in a shopping centre carpark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller_Chelly10, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always good to receive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the Hotel, my apologies that you were unaware that the Hotel's closest car park is the Paradise Centre within which the Hotel has negotiated special rates for our guests of $17 for 24 hours with unlimited entry and exits. I would like to share with you that my Team and I are in the final stages of planning refurbishment works in the rooms to provide more contemporary and relaxing rooms for our guests which will address the feedback you provided regarding your room. We are also working on improving the the design concepts of the food and beverage outlets. Thank you for your comments Traveller_Chelly10 and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 02/06/2017
« anniversary celebration »

my wife and I celebrated our 45th wedding anniversary and I must comment on the friendliness of all the staff we encountered at this hotel. We were greeted by complimentary champagne and sweets in our room on arrival - a pleasant surprise ! The room and other hotel facilities were first class and more than met our expectations. This stay emphasises to us the value of our accor leclub membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jaybeecee359, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our Loyalty guests who visited us for a special occasion. Firstly, once again Happy 45th Wedding Anniversary - a wonderful milestone! Secondly, I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your welcome amenities and the service you received during your stay. Thank you for your comments jaybeecee359 70 and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, perhaps for your 46th Wedding Anniversary? Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 01/06/2017
« Weekend Event »

Booked a long way out check in and check out excellent. Breakfast was a little ordinary but OK to start the day off. Location fantastic, Tram at front door or Uber only a few minutes away. Shopping all around

Our hotel has responded to the review
Our hotel has responded to the review

Dear RobNoosa, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed multiple aspects of the Hotel - I am sorry to hear that you found Breakfast only OK. Thank you for your comments RobNoosa and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 31/05/2017
« In the thick of it. »

Stayed 2 nights as a couple. Right in the heart of Surfers Paradise. Easy check in as Accor Club member. Room was a bit brown and beige- a piece of artwork would have been nice. Cheap oversized resin furniture on balcony detracted a bit from the view. Was quite disappointed that we could not get fresh milk sent up from Housekeeping. Was told to go buy some from a supermarket or ask nicely at the bar. Pretty poor for a place with room service charging $190 a night. Breakfast was the standard Accor Fare. Tables cleared propmtly. Quick checkout. Parking $17 a night with unlimited re-entry right under hotel in shoppng centre car park. Very handy to beach. Hotel is above Hard Rock Cafe and mall. Bit noisy at night, even on the 28th floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Unclefey, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback. I was disappointed to read the response to your query for fresh milk, I will investigate this with my Executive Housekeeper, please accept my apologies for any inconvenience. Thank you for your comments Unclefey and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Family - 30/05/2017
« Novotel Surfers Paradise »

Staff was efficient although only one person was in the counter when we arrived. Rooms are outdated and needs to be upgraded. Carpet needs to be changed. Center of Surfers Paradise. Common pick-up point for shuttle services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Crispin M, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your overall stay. Thank you for your comments Crispin M and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 29/05/2017
« Almost perfect »

Great location, but not to Novotel standard just yet. Room was clean but really needs updating (scratches on the walls, damaged tiles in the bathroom). Perfect location, friendly staff. Breakfast is basic and probably a bit boring, but it's fresh. I would happily stay there again, but if there was an option without breakfast, I'd take that option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 144svetlana, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback and it is always our ambition to reach 'perfect' for all of our guests! The Hotel is commencing refurbishment works in the guest rooms next month with works continuing until November 2017 and I will share your comments with my Team as I am sure that they will be very happy to know that they contributed to your great stay. Thank you for your endorsement 144svetlana and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
500duncanp Business - 29/05/2017
« Rooms are tired »

Service by staff at check in and restaurant were great. Rooms are very dated, bathrooms don't look clean however this was because the paint was wearing off. I thought the breakfast food was quite average in quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 500duncanp, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel provided a mixed experience for you. The Hotel is currently in the final stages of implementing a program for the guest rooms which will commence in June and be completed in November of this year. I will share your comments with my Team as I am sure that they will be very happy to know that they served you well throughout your stay. Thank you for your comments 500duncanp and my Team and I hope to welcome you back to Novotel Surfers Paradise once the refurbishment works have been completed, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

TripAdvisor certified review
Couples - 28/05/2017
« Very comfortable, affordable and Value for money. »

If you are looking for a place to stay that provides, comfort, affordability and value for money the Novotel is the place. Huge comftable beds and well serviced rooms with great view and very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear I7543CKsarahm, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed multiple aspects of the Hotel - including value for money! Thank you for your comments I7543CKsarahm and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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