Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

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3.5/5 629 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h30
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,519 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 629 reviews
AccorHotels certified review
Kamil Couples - 14/02/2018
« One of the best locations in Surfers Paradise. »

Printer was out of order all the time! Rooms need to be vacuumed daily.

AccorHotels certified review
Cathie Couples - 14/02/2018
« great location nice pool »

We had a great room looking west for afternoon sunsets,however we would have preferred a king size bed rather than 2 double beds and were disappointed that we were charged for car parking when we flew up from Sydney and didn't have a car

AccorHotels certified review
Rose Business - 14/02/2018
« Average »

The room was reasonably comfortable. I wanted a room with a clear view of the sea. The new room menu was not provided to me until the last night of my stay so I had the outdated menu from the start of my stay. The milk and tea was not restocked until a few days later when I asked. On check out, I received the receipt which showed different prices for my room through the duration I had booked it. I don't understand that.

AccorHotels certified review
Norman Couples - 14/02/2018
« Good hotel with excellent views »

It was very good. The service was excellent from the delightful woman at check in and a wonderful man at the Concierge desk. A middle age man. Wish I could remember his name since his service was truly outstanding. The only problems were lack of proper instructions in the room. For example there supposedly was a switch for the air conditioner on a panel next to the bed. But there was no writing to say which one. And I wish we had been told that we could only connect two devices to the wifi.

AccorHotels certified review
Anita W. Families - 14/02/2018
« Very satisfied with service and facilities. »

Great service at check in and check out. Helpful support from conscierge. Good facilities. Fantastic location.

AccorHotels certified review
Daniel F. Friends - 13/02/2018
« Mr Daniel F. »

Was a great experience the hotel is well appointed and in a great location. The overall cleanliness of the room was just there was a disgarded hand cream left in the bottom of the cupboard by a previous occupant and in my friends room an unused femine product was found on the balcony.

AccorHotels certified review
Darren C. Couples - 13/02/2018
« Could have been better »

Room on 28th floor great view, asked for extra pillows through the phone after 1 hour called again finally arrived about another 20 minutes, breakfast appalling, nobody restocking any item- no coffee, no milk, no juice no clean tables very heavily Asian influenced breakfast this was better on 2nd day but not much,2nd day checked with reception if I could get plates to eat my own takeaway they informed me to call when ready. I called 3 times to be told it would be 10 mins then 20 mins then they were too busy, I ate my takeaway in my bed on a towel with cutlery out of the take away dishes I gave up waiting

AccorHotels certified review
Anonymous Couples - 13/02/2018
« great location, lovely hotel. »

The service was excellent, location was great and we had a very pleasant stay.

AccorHotels certified review
Ellena Families - 13/02/2018
« Perfect »

Staff were wonderful, breakfast was amazing and we received an absolutely beautiful room at a discounted rate. It was very, very much appreciated.

AccorHotels certified review
Wayne B. Families - 13/02/2018
« Great staff, nice updated rooms, disappointed in the uncontrolled access by young children in buffet areas. »

Loved the demeanor of staff in restaurant and front counter areas. Cleaners were pleasant and did a great job. Love the updated rooms, very modern. Disappointed to see numerous children between 4 - 10, accessing food serveries touching, dropping, coughing on food, utilising coffee machines. When reported to maitre de was told to report each instance to staff, why is that my job when staff see this occuring?????

AccorHotels certified review
Janelle Friends - 13/02/2018
« Fun in the sun »

Good location and great weather was the best factor to my stay. The upgraded new refurbish rooms were very nicely presented & clean. There was a delay checking in, even in priority due to only (1) staff member on reception. Buffet breakfast was nicely presented & constantly being refilled but the ques at the door & some days short staffed showed. The pool area needs upgrading & more umbrellas installed, reserving areas for loyalty, is ridicules - when they don't turn up! Overall we enjoyed our stay but I'm not sure I would return.

AccorHotels certified review
Dave S. U. Friends - 13/02/2018
« Dave »

Excellent service from check in, arranging tours cleaning the room, swimming in the pool and arranging for the transfer to the airport Everything was excellent

AccorHotels certified review
- Friends - 12/02/2018

Car Parking - no advice it was a large shared car park, it took me 15 minutes to find a car park and there was no signage in the car park of the entrance of the hotel, ended up in a mall and had to walk through the mall and onto the street with all of my bags. The room was lovely, well maintained and clean.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« A few issues with booking and checking in but ok after that. »

After being hung up on whilst booking on the phone to checking in to find that the complimentary breakfast which was comfirmed on my 2nd phone call to book wasn't in your computer system and was made to feel like I was scamming when I tried to sort it out with reception, then find out we had to pay for parking AFTER we were charged more than the advertised price on your website cause we were paying with accor vouchers, but the room was fine and the restaurant staff were excellent.

AccorHotels certified review
Sandra W. Families - 12/02/2018
« Disappointed that hotel could not tell me what package I booked. »

Booked the early breaks bed and breakfast package. When I checked in I enquirers about where our included breakfast would be served, reception staff said they could access my original booking to advise what was included. I had to produce a copy of the email confirmation on my phone to show staff who advised breakfast is the buffet and to go each morning. Both mornings our room number was not on the breakfast list and both mornings I was sent to reception to “sort it out with them”. On check out we were tried to be charged for breakfast. I again advised it was part of our package, the staff member initially agreed and we settled our account and paid for only our parking which we owed. We had physically left the hotel to drive home when I received a phone call from the reception staff again to advised that they will be charging my breakfast to my credit card which I owed. Again I advised that on my confirmation it states breakfast is included. I advised the staff member by phone of my reservation number again. She advised as they could not locate an email copy of my reservation I would be charged. I had to then turn my car around and drive back to the hotel to again show the staff member the email confirmation on my phone. I don’t understand how the hotel could not have s copy of the confirmation. It is just ludicrous that I had to go through this 5 times, it made my stay not pleasant at all. How could something so easy be so hard to correct. Before booking this package on the Accor app I contacted the hotel direct to discuss room type and what the package included, so I knew what I should receive at the hotel. Very disappointing.

AccorHotels certified review
Shaz Families - 12/02/2018
« Short Stay »

The check in was easy, although a little lengthy.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« lovely. »

the only thing i dont like about the hotel is the thudding of the music from the beer garden down stairs at all hours. other than that the hotel is in a great location and the stay is always pleasant

AccorHotels certified review
Wagdy I. Couples - 12/02/2018
« Excellent overnight stay »

Good view and clean

AccorHotels certified review
Jane Couples - 12/02/2018
« Convinent, clean, comfortable. »

Everything except shower was great.

AccorHotels certified review
Jazz Friends - 12/02/2018

Very comfortable and fancy

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