Novotel Surfers Paradise Hotel 4 stars

TripAdvisor rating 4.0/5 985 reviews
Novotel Surfers Paradise
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+ 29 Services
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Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: ‌5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: ‌5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Penthouse with 4 Bedrooms

  • Max. number of persons: ‌8
  • Area: From 340
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Located on Level 1, Hanlan's Restaurant offers diners daily buffet breakfast and an a la carte dinner menu as well as a succulent Seafood Buffet featuring fresh and delicious prawns and oysters, international cuisines and sumptuous desserts.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Photo non contractuelle / Strictly non binding

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,523 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

985 reviews

Perfect location for a short break

Customer review rating 4.2/5

Sharon Families - 18/07/2019 AccorHotels certified review

Centrally located - just a short walk to restaurants, beach and shops. Friendly and helpful staff. We all loved the buffet breakfast

More basic than expected

Customer review rating 4.2/5

Danielle Business - 18/07/2019 AccorHotels certified review

I didn't anticipate how basic the hotel is. No carpet in bedroom, no lobby to speak of, nothing in the bar fridge, not even ice or cold water. No spare blanket. Very basic restaurant for breakfast. Lovely staff though, great customer service.

Average

Customer review rating 4.2/5

Anonymous Business - 18/07/2019 AccorHotels certified review

Room was clean and new but experience wasn’t good from a perspective of customer service

Dear Mr D., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have contacted you today via telephone and left a voicemail message for you. I hope to get the chance to discuss your comments in further detail. Kind Regards, Renee Hastings Guest Experience & Loyalty Coordinator Novotel Surfers Paradise.

Great

Customer review rating 4.2/5

Barb Families - 18/07/2019 AccorHotels certified review

It was enjoyable amenities in family room (712) were postioned in weird place. One has to practically lay down to access tea and coffee making equipment and cups. It would be great if there were toasters and a microwave in family rooms. Staff were fantastic location was brilliant. Room was modern spacious and perfect for kids traveling with parents. For the price of the room per night it was disappointing that parking was not included nor was the breakfast. Breakfast was exceptional quality but not worth the money. For this reason with all of the added expense I would never book here again because for the $50 per day extra that I paid I could have gone to a better hotel and had parking and breakfast included

Noisy lift shaft disturbed my sleep

Customer review rating 4.2/5

Ben J. Business - 18/07/2019 AccorHotels certified review

Very average

Dear Ben, Thank you for taking the time to fill out our survey from your recent stay with us. We value your opinion and have shared your comments with our Engineering team. We are sorry for the noise that came from the lifts which I understand disturbed your restful sleep. We hope to welcome you back next time and offer you a quieter room away from the lifts. Thank you for sharing your bad experience Ben and we hope to change your perception of our hotel on the next occasion you visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Room was clean, staff positive

Customer review rating 4.2/5

Cam Business - 18/07/2019 AccorHotels certified review

Room was clean, staff positive

Dear Cameron, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey. We hope that you enjoyed your stay. We look forward to welcoming you soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Fabulous short stay at Novotel Surfers Paradise

Customer review rating 4.2/5

Warwickite Friends - 17/07/2019 AccorHotels certified review

Love the Novotel. Always welcoming, consistently impressive in its cleanliness, professionalism, friendly staff, great breakfasts. I love that I can always trust Novotel for an overall terrific experience.

Dear Jenny, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will proudly share your comments with our team! Thank you for highlighting our friendly staff and yummy breakfast, we are delighted that you enjoyed your stay! Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Business on the gold coast

Customer review rating 4.2/5

Wayne Business - 17/07/2019 AccorHotels certified review

Always good to stay at the Novotel surface. Staff and facilities are great

Dear Mr P., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey, we hope that you enjoyed your stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

The room is always amazing and with a great view.

Customer review rating 4.2/5

Greg C. Couples - 17/07/2019 AccorHotels certified review

Like I said the rooms are always great. We love the view we always get, and the staff are friendly are very welcoming .

Dear Greg, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey. We are delighted that you enjoyed your stay with us! We look forward to welcoming you back again in the near future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

AVERAGE HOTEL

TripAdvisor rating 4.0/5

644don Couples - 17/07/2019 TripAdvisor review

The Hotel looks very tired Dinning area is something out of the 80"s but the Hotels location is good. Room facilities are average and the bed was uncomfortable. The Bar staff looked like the were doing you a favour to pour a drink in the down stairs Bar, and the Restaurant Manager looked bemused when we did not want to have the Buffet Sea Food set menu and then proceeded to give us the wrong menus anyway ala cart, VERY POOR MANAGER who was more concerned in talking to people on their way out of the restaurant may be looking for tips!

Dear 644don, Thank you for taking the time to write a Trip Advisor post following your recent stay at the Hotel, I am sorry that your experience of the Hotel was a mixed one, please accept my apologies. Thank you for your comments regarding your stay with us, I will share your comments with my Team as I know that they will be as disappointed as I am to read about your stay was disappointing. I have shared your feedback regarding Boulevard Bar and Hanlan's Restaurant with the Food & Beverage Manager to ensure that the Team are focused on our guests, delivering the high levels of service that the outlets have become well known for. Thank you again for your feedback 644don as this provided my Team and I the information on how we can continue our journey of improving our products and services for our guests. I do hope that we have the opportunity to welcome you back in the future when we will be able to serve you better, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Customer review rating 4.2/5

Michael S. Couples - 16/07/2019 AccorHotels certified review

Enjoyable. We would stay again.

Dear Michael, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us! Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Renato C.

Customer review rating 4.2/5

Renato Business - 16/07/2019 AccorHotels certified review

Very satisfactory, thank you, I'll come again & recommend you.

Dear Renato, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time for completing our survey! We are delighted that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back for another visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 4.2/5

Anonymous Families - 16/07/2019 AccorHotels certified review

It was great for a short stay

Dear Angela, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay, we hope that you can return again for a much longer relaxing stay! Thank you again. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Novotel Surfers Paradise

Customer review rating 4.2/5

John A. Couples - 16/07/2019 AccorHotels certified review

Low level room with close proximity to the lifts which ran constantly and could be heard loudly in the room. The one highlight for me at this hotel was the evening seafood buffet which couldn't be faulted.

Customer review rating 4.2/5

L. P. Friends - 16/07/2019 AccorHotels certified review

Great time in Novotel Suffer

Dear Mr L., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey. We hope you had a wonderful stay. Thank you again for sharing your experience, and we look forward to welcoming you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

An excellent stay, thank you.

Customer review rating 4.2/5

Paul C. Families - 16/07/2019 AccorHotels certified review

We had an excellent stay with you. The car parking, the room, the pool...everything we used was excellent. Thank you for making our stay, a very pleasant one.

Dear Paul, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey. We are delighted that you enjoyed your say with us. Thank you again for sharing your experience, and we hope to welcome you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Pleasant but not great.

Customer review rating 4.2/5

Caitlin N. Couples - 16/07/2019 AccorHotels certified review

The room was definitely not as clean as it could have been. There was hair in the bath and marks all over the mirrors.

Dear Caitlin, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am truly sorry to hear about your poor in room experience, in particular with the bathroom. This is very disappointing to hear as we normally hold ourselves to high standards in cleanliness. I have forwarded your comments to our Housekeeping Manager to follow up and ensure this does not occur again. Your feedback is very valuable to us so thank you for taking the time to share your experience. We hope to invite you back for a much better stay the next occasion you return to Novotel Surfers Paradise. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Very Good

Customer review rating 4.2/5

Sajanmon T. Families - 16/07/2019 AccorHotels certified review

Rooms are very good, Good View

Dear Mr S., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to fill out our survey. We are delighted that you enjoyed your stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Nice

Customer review rating 4.2/5

Anonymous Friends - 16/07/2019 AccorHotels certified review

Room very clean lovely refresh balcony looked out of place . Hotel great location . Parking ridiculous small and not enough spots

Dear Dearne, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive guest feedback. Thank you for taking your time in completing our survey. Whilst I am sure you enjoyed your stay, we are sorry about the car park. As we share the space with other retail tenants it does on occasion become very busy. We hope this did not impact your overall stay. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good location , easy to move around very convenient.

Customer review rating 4.2/5

Eddie C. Solo - 16/07/2019 AccorHotels certified review

Room is tidy neat but the carpet is old look unpleasant. Room slipper was not provided.

Dear Mr C., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive guest feedback. Thank you for taking the time to fill out our survey. Whilst it seems you enjoyed your stay, we are sorry about the carpet and room slippers. I have forwarded your comments to our Housekeeping team who I know will be just as disappointed. Thank you again for sharing your experience, and we hope to invite you back for a much better stay. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
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