Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 773 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,553 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 773 reviews
Business - 18/09/2018 TripAdvisor review
« A good experience with a few waves along the way »

The Novotel is in a great location and the staff were really helpful. Initially I was put in the wrong type of room but this was rectified as soon as I mentioned it. Once in the correct room I had the most amazing view, the only down side was that it was right next to the lifts so I could hear them going up and down throughout the evening which was rather frustrating. The hotel was really busy when I was there and the level of service wasnt what I normally get from a Novotel. I would stay again at a quieter time and would make sure that I had a quiet room.

Family - 18/09/2018 TripAdvisor review
« Great place to stay in the centre of everything »

The place was very clean and was so surprised by the wonderful view. Breakfast was great! We have stayed here before but definitely much nicer on the higher levels. Loved how it was so central to everything and easy to get to by public transport. Bed was very comfy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharlene D, Thank you for taking the time to write Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests! I will share your comments with my Team as just like me they will be very happy to know that you enjoyed your stay including the spectacular ocean views and your great breakfast in addition to the great location of the Hotel in the heart of Surfers Paradise within easy reach of all of the attractions including the iconic beach. Thank you for your endorsement Sharlene D and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Shane W. Business - 15/09/2018 AccorHotels certified review
« Great customer service »

From check in to check out the front office staff were very respectful, friendly and accommodating to my needs. The room was spacious, vogue and highly appealing. The bed was comfortable and room temperature perfect. The breakfast food in the restaurant was great. One staff member in the restaurant was not polite or helpful but his attitude and behavior was outweighed by the overall excellent service I received from other staff throughout my stay.

Paul Couples - 15/09/2018 AccorHotels certified review
« Pleasant stay, but noisy check in lobby »

Everything was alright. The room was cozy. I used to stay at this hotel a year ago. This time I noticed there was a major renovation in the interior to uplift the furniture and fittings. The only little issue I experienced was the check in lobby was really noisy, and it was hard to listen and speak to the staff during the check in. However, it was understandable and this thing was normal during peak hours. I hold Accor silver card, so I hoped there is a special exclusive fast lane I can jump the queue. I saw there was a banner and carpet for the exclusive lane, but normal guests also used that lane.

Josephine B. Couples - 14/09/2018 AccorHotels certified review
« Mr John B. »

it was good but the shuttle not dropping and picking us from the Novetel was very annoying, also the noise during the intterupted our sleep.

Couples - 14/09/2018 TripAdvisor review
« great location but room was not cleaned properly and hotel was dirty »

this hotel is located very centrally in surfers paradise and has a shopping centre in the complex as well as access to the shops in cavill mall and the surfers paradise main beach.We were dissapointed in the cleaning of our room, our room service did not include changing the sheets at all, and we stayed for 4 nights. the floor in our room was not cleaned and the general floors in the lift area and lobby did not appear to be cleaned during our stay either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear r0sebud96 Thank you very much for your wonderful feedback regarding our location. I am disappointed to receive the feedback regarding the cleaning of your room and the lobby area and will be addressing this with our Housekeeping team. We do thank you for raising this with us and do hope that we will be able to welcome you back to Novotel Surfers Paradise. Kind Regards, Sasha Spruyt Director of Sales & Marketing

Couples - 13/09/2018 TripAdvisor review
« Pretty good but parking is a mess »

The hotel and rooms themselves are great but thought it was a little ridiculous after already paying over 150 for one night we then has to pay near an extra 20 for a '24 hour pass'. Would of thought that would be included...

Our hotel has responded to the review
Our hotel has responded to the review

Dear E8734UGsam Thank you very much for your wonderful comments about our hotel and our rooms. With regards to the car park, we unfortunately do not own the car park and it is run by Secure Car Parking. Therefore there is the separate charge for car parking. We do appreciate you taking the time to provide us your feedback. Kind Regards, Sasha Spruyt Director of Sales & Marketing

Family - 13/09/2018 TripAdvisor review
« Average property »

Some disappointment with the hotel room itself, with a lot of expected things not provided in the room. But the reception staff are helpful and friendly, and the hotel is in an excellent location in Surfers Paradise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WanYChan Thank you very much for providing your feedback. I am so pleased that our reception team were helpful and friendly and you liked our wonderful location. WanYChan, I do hope that you spoke to one of our team members when you were here regarding the items that you expected to receive so that we could rectify this for you. Thank you again for your four star review! Kind Regards Sasha Spruyt Director of Sales & Marketing

A D. Families - 12/09/2018 AccorHotels certified review
« Enjoyable stay »

Good service, quick and easy check-in and check-out processes. A la carte dinner at Hanlan's was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A D., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I am pleased you enjoyed your check in and out experience and were thrilled by our new Hanlan's dinner offering. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Morton, General Manager, Novotel Surfers Paradise

Katie Business - 12/09/2018 AccorHotels certified review
« Good food and service, room was ok »

Hi Novotel, it was great food and beverage and the staff were always happy and friendly. only issue I found was the curtains in my room, it was missing clips to hold it onto the rail and thus it wouldn't close properly. I didn't realize until late - so I tried to fix it myself and bulldog clipped them together so that the morning sun wouldn't beam straight in. Perhaps they need to double check the curtains as I'm sure the sun would perish the clips faster on the north east windows. otherwise great stay :)

Ben Families - 12/09/2018 AccorHotels certified review
« Room was nice, service not great »

Couldn’t contact room service as no one was answering the phone, had to go to front desk to order food. Not enough towels in the room for 4 people ( family room). Overall room was nice but the service needs improvement.

Anonymous Business - 11/09/2018 AccorHotels certified review
« Hotel is tired however dining experience positive. »

Hotel is tired and needs updating. Unfortunately this environment doesn’t make you want to relax and enjoy your hotel room. Bathrooms are small and the sink is outside the bathroom which is shared with the small kitchen area. You are washing your teeth where you are making your cup of tea. Service was ok in reception area however had to confirm three times that my breakfasts had been paid for already. On a positive note the food both buffet for breakfast and seafood platters were lovely. Staff in the restaurant were attentive and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Peter K. Business - 11/09/2018 AccorHotels certified review
« MR Peter K. »

To the management, Firstly I would just like to say I have stayed at this hotel a number of times and the hotel is in a great location and the breakfeast was great. Unfortunately on most occasions there has been renovations going on, which usually meant something was not working ie pool, spa etc. On this occasion the lift was not working from the car park to the foyer, the bar advertised happy hour but the barman said he didn't have the ingredients to make cocktails, I find that hard to believe for a 4.5* star hotel, I think he just couldn't make them. There was also a complaint at reception in relation to meals from one of the guest which felt awkward. On a positive note I think the hotel has great potential but requires some attention to detail in relation to service and more renovations, in particular the foyer and reception looks tired. I hope my comments will be taken positively to ensure a pleasant experience the next time we visit the Gold coast.

Elke B. Couples - 11/09/2018 AccorHotels certified review
« My stay was Anazing! »

The room was lovely, amazing service and staff helped out perfectly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elke, Thank you for the great review of our hotel! I am so pleased that our staff took great care of you and that you enjoyed your room. We hope to see you again very soon. Sincerely, Paul Morton, General Manager, Novotel Surfers Paradise

Jackie Couples - 11/09/2018 AccorHotels certified review
« Ordinary »

The carparking experience was a bad start to the stay. We drove into the carpark where it was signed as a 1.9 height restriction and then when you're in the carpark it says 1.7 and even in some sections, looked lower. Tight squeeze for larger 4X4's. Check-in and out was normal ... staff were friendly. Room was average .... nice view. Black hair in soap dish in shower/bath was worrying and toilet didn't look clean. Bed was comforty. Buffet restaurant for dinner was nice. Not as much a selection as some restaurants but it was okay. The male staff member who checked us into the restaurant was grumpy and they got our beer order wrong but the ladies who refilled the waters and cleared our plates were lovely and friendly. Breakfast buffet was fine. Busy and therefore a long wait for eggs etc .... but they did apologise for that.

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Not a deluxe experience »

- Wifi access is charged separately. In Australia, the definition of a 4-star hotel is "Properties which achieve a deluxe guest experience." having to pay separate for a service as basic as Internet access didn't feel like a "deluxe guest experience" to me. - The parking ticket we received didn't work on the way out. When asking for help at the reception desk the staff refused to help and suggested I got in touch with the car park company. I was only because another guest came with the same problem that they ended up manually opening the car park gate for us. - Piles of trash accumulate by the basement lift, which only opens late in the morning. This means, if you are on a wheelchair or require a lift for whichever reason, you won't be able to access the hotel premises from the car park.

Rose-maree W. Business - 10/09/2018 AccorHotels certified review
« Really enjoyed my stay. »

The hotel was great. Very central to the shops, restaurants and beaches. Food was great.

Donna S. Couples - 10/09/2018 AccorHotels certified review
« Very pleasant »

Staff ber helpful

Bh Couples - 10/09/2018 AccorHotels certified review
« Underwhelmed with service as a member... »

Terrible. Change of room request had someone sent up to tell us noise was “the ocean”. We asked for a simple room change. Interesting way to respond to an innocent and calm request from an Accor member....

Narelle Business - 10/09/2018 AccorHotels certified review
« Epic loved the room and was comfy »

Amazing and smooth

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