ibis Mazatlan Marina Hotel 3 stars

Customer review rating 4.5/5 380 reviews
ibis Mazatlan Marina
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

ibis Mazatlan Marina

Avenida Del Delfin 6300
Esq Quinta Avenida
Marina Mazatlan
82112
mazatlan
mexico

Tel: +526696904080

Fax: (+)6696904080

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :23.28360824, -106.45019422

Our accommodations

Standard Room with queen-size bed

  • Max. number of persons: 3
  • Area: A partir de 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

STANDARD ROOM WITH TWO DOUBLE BEDS

  • Max. number of persons: 4
  • Area: A partir de 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Take a culinary journey to discover the flavors and culinary specialties of Mexico for a reasonable price. Enjoy fast service in a modern and relaxed setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 42

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
ibis Mazatlan Marina

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

380 reviews

Dirty room

Customer review rating 4.5/5

Marco Families - 28/08/2019 AccorHotels review

Found dirty floor, shower drain clog with hair, reading card deactivate 3-4 time . Very annoyeing, emergency doors was lock not permitted go to second floor,force to take the annoying elevator.

Dear Marco A., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

VERY PLEASANT

Customer review rating 4.5/5

Victor Business - 28/08/2019 AccorHotels review

VERY CONFORTABLE

Dear Victor Manuel, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

VERY CLEAN NICE PLACE

Customer review rating 4.5/5

Jacob P. Families - 15/07/2019 AccorHotels review

GOOD HOTEL + GOOD SERVICE

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ok

Customer review rating 4.5/5

Ac Business - 01/07/2019 AccorHotels review

was good as expected

Dear Enrique Alejandro, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina (Opening June 2018). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

good

Customer review rating 4.5/5

Mary T. Business - 18/06/2019 AccorHotels review

everything ok

Dear Maria Teresa, We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very much appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

This hotel is probably the best hotel in Mazatlan!

Customer review rating 4.5/5

Mr Families - 10/06/2019 AccorHotels review

This hotel is probably the best hotel in Mazatlan - in terms of sleep-quality! We had a very good stay at this hotel. There are little things that can be improved at this Ibis, but for the price this hotel is very good value and it is one of very few hotels in Mazatlan without frequent noise problems as in loud music. The good things were: Cleanliness, big trash-can, great soap, great tv, great beds, lack of carpets in the room, good bathroom lighting, good toilet. Sleep quality was also good. However, you do hear people talk and shout in the corridor and doors slamming. Thus, the doors could definitely be improved because they do not sound proof much at all and they close very loudly and always with a metal bang. The other things that can be improved are: The shower floor does get pretty slippery when using shampoo - which is dangerous indeed. I did slip two times in the shower but I did not fall so I did not get hurt - however - accidents can definitely happen with these slippery shower floors so I strongly advise to have them fixed - for example using an Anti-Slip-Spray like "Rustoleum Spray Supergrip Transparent 500ml" - which permanently and immediately eliminates these slippery surfaces in the shower area. The window does not open so fresh air can never enter the room. The AC does work very well but it is not the same thing as an open window. I wonder why the window does not open. In Ibis Hotels in Europe the windows always open. Maybe there is a bug problem around the hotel - but if that is the case a window insect net (malla) could be used around the window to prevent insects from entering the room. I like to be able to open the window. And year after year without ever opening the window in the room is not an appealing thought at all. The shower is acceptable - but most Ibis Hotels have better showers. The water pressure is acceptable but not great, and the temperature moves by itself up and down - from cool to warm and back to cool and so forth and so on which is weird. The Hotel Reception: 1: The receptionists are all very friendly. 2: But they rarely answer the emails. 3: As an Accor Silver Member I asked for a late check-out which I also kindly received. Every time I ask for a late check-out at an Ibis Hotel in Mazatlan and other Ibis Mexico hotels (as opposed to in Europe) the rest of the hotel staff is always never informed of my late check-outs so I always either get a phone call from the reception a little after 12 asking me why I have not left the room yet - or alternatively a knock on the door by the cleaning lady again a little after 12 asking me why I have not yet left the room. The same thing happened also this time at this Ibis Hotel. Thus, ideally the relevant hotel staff is informed of the late check-outs so that these unnecessary phone calls and door-knockings can be avoided. Anyway - we like this Ibis Hotel and will happily stay here again.

Dear Fredrik H., We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for all your advises we will take care of them. Our windows can be opened, not all the window (security reasons) but you can open it and get fresh air, next time please ask us and we will show you with pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Yes very good

Customer review rating 4.5/5

Hugo. M. Families - 29/05/2019 AccorHotels review

Very good

Dear Hugo, We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very much appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

excelente

Customer review rating 4.5/5

Elizur Families - 06/05/2019 AccorHotels review

placentera. gracias

Estimado Elizur Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlán Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecería nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Convenient location

Customer review rating 4.5/5

Rafael Couples - 01/05/2019 AccorHotels review

This was our second stay at Ibis. The location is perfect as we travel Hwy 200 to Nayarit each year. Also being pet friendly is a must. I am sure we will return again.

Dear Ralph, We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please, help us by sharing your experience with us on tripadvisor.com Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Excelente..

Customer review rating 4.5/5

Marco A. P. T. Couples - 30/04/2019 AccorHotels review

Satisfactoria..

Estimado Marco, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlán Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecería nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Friendly and helpful staff, modern small room, lacking basics

Customer review rating 4.5/5

Harvey C. Business - 17/04/2019 AccorHotels review

Pleasant and helpful front desk, cleaning and restaurant staff.

Dear Herbert C., We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

We enjoy staying at Ibis Mazatlan as it is conveniently located to various amenities.

Customer review rating 4.5/5

Satisfied C. Couples - 17/04/2019 AccorHotels review

We were told that the breakfast buffet was available at 6:30am but; unfortunately, the food, etc. was not completely out until almost 7am. The young woman in charge of taking the money for the buffet was rarely at her station as she was also responsible for bringing the food out of the kitchen; therefore, sometimes it was necessary to pay for your breakfast later. I'm afraid that some people did not pay at all.

Dear Darlene F., We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will verify your comment with our restaurant staff so we can work on it and improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Desk women was extra helpful.

Customer review rating 4.5/5

Claudette K. Friends - 17/04/2019 AccorHotels review

Very clean room, staff very friendly. Would have like two bed. But the place was full. Next will book earlier. Enjoyed staying at ibis. Thanks

Dear Claudette K., We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisro.com would be very much appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

This hotel is very good for the MXN1175/night that we paid.

Customer review rating 4.5/5

Mr Families - 13/04/2019 AccorHotels review

This hotel is very good for the MXN1175/night that we paid: THE GOOD: Location: Great location near malls, restaurants, Walmart, Liverpool and Sears. Bathroom: It is nice – except for that the ventilation is connected to a neighboring room so I could be in my bathroom and listen to a phone conversation of my neighbor while their baby was crying. Beds: Very comfortable! However, if you are very tall it is worth noting that the length of the beds at this Ibis are shorter than the standardized Ibis Hotels in Europe. I estimate that the beds are 15 centimeters shorter than in the standardized Ibis Hotels. Window: It can be opened which is great! However, the windows are not soundproofed. Carpet: There is no carpet which is great! AC: It is great! Toilet paper: Good quality. Toilet: Good quality. Trash can: It is very big which is great! Soap/shampoo: It is of good quality. THE PASSABLE: Sleep quality: Overall – it was good. However, when the trains pass by - right next to the hotel – they honk their horns unbelievably loudly and you hear it super loudly and clearly in the room since the rooms are not soundproofed. It is no way that you could sleep through it. This may come as a bit of a shock to Europeans because trains in Europe never honk their horns in the cities. The last train we heard was at about 23:00 at night. In addition, you also hear – again loudly and clearly – other hotel guests when they open and close their doors – especially when they slam their doors – as the doors are not soundproofed. Shower: The shower and shower water pressure are OK (a 6 out of 10) but not great. Lighting: The lighting in the room and bathroom is OK but not great. Towels: We were given two towels for a room reservation of three people. Bottles of Water: We were given two daily bottles of water for a room reservation of three people. THE BAD: The shower temperature changes by itself while showering – several degrees – from warmer to colder and back, and so on and so forth. NO REAL COMMENTS: Breakfast: We did not have time to try the breakfast so I cannot comment on it. Disco Music: On the Saturday night – from the building in front of the Hotel Ibis – there was super loud disco music coming out of that building. Our room was located on the backside of the hotel so we could not hear that music in our room (Thank GOD!!!) – but my guess is that all the rooms located on the front side of the hotel must have had to listen to that disco music all night. IMPROVEMENTS TO CONSIDER: Soundproofing: Soundproofing the doors and the windows. Since there should be nothing more important to a hotel than the sleep quality of the guests. Shower temperature: Fixing the shower temperature so that it does not fluctuate.

Dear Fredrik , We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive all your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's very unusual to have this kind of comments about soundproofing, we do have windows and doors standardized, also the beds, we have the new model but also the beds, doors and windows are standardized, I will definitely share your great review with our head office so we can work on all your recommendations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Not staying again

Customer review rating 4.5/5

Jesus A. G. Families - 26/03/2019 AccorHotels review

Food tooke 1hr. Bad shower head

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Mazatlán Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

confortable

Customer review rating 4.5/5

Rosalba C. D. Couples - 20/03/2019 AccorHotels review

comodo, limpio, ordenado, ambles

Estimada Rosalba, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlán Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecería nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

MODERNO COMODO. HIGH TECNOLOGY....VERY COMFORTABLE AND EASY GOING

Customer review rating 4.5/5

Ana Couples - 01/03/2019 AccorHotels review

Friendly easy going. Delicious food. Improving pet friendly.

Estimada Ana, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlán Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecería nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Confortable

Customer review rating 4.5/5

Juan P. C. Business - 11/02/2019 AccorHotels review

Relajante, logre descanzar!

Estimado Juan Pablo, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlán Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecería nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Waiting to get disappointed

Customer review rating 4.5/5

Peter Couples - 02/01/2019 AccorHotels review

Room not ready after 3pm. Room not cleaned Fire alarm went off with out reasons Dinner special not available

Dear Peter, Thank you for taking the time to tell us about your experience at the ibis Mazatlán Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the fire alarm I want to inform you that there were two rooms (guests) that activated manually the alarm as a "practical joke" the guests where asked to leave the hotel. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will verify with our staff what happened with the check in time and why it wasn't ready, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina
Customer review rating 4.5/5

Sandra Business - 06/12/2018 AccorHotels review

It was very good

Dear Sandra, We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would help us a lot if you could please share your experience with us on tripadvisor.com Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina
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