Hotel Mercure Paris Saint-Ouen 4 stars

TripAdvisor rating 4.0/5 236 reviews
Hotel Mercure Paris Saint-Ouen
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Room 1

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Hotel extras

With public transport close by and our undercover private car park, you can get to your different business appointments or sightseeing excursions easily.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400
saint-ouen
france

Tel: +33141664000

Fax: (+33)1/41664066

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   LINE 137 GARIBALDI

  • METRO :   LINE 13 GARIBALDI / PORTE DE SAINT-OUEN

  • By plane

    LE BOURGET At 11km / 6 miles

  • By plane

    PARIS NORD CDG At 21km / 13 miles

  • By train

    GARE DU NORD At 3km / 2 miles

GPS :48.902654, 2.330929

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: x3
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with balcony, garden view and 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with balcony, garden view and twin beds

  • Max. number of persons: x2
  • Area: From 22
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room on an upper floor with 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA FABRIQUE A SAVEURS

Type of cuisine: French

Immerse yourself in a stylish, relaxed atmosphere and enjoy our cuisine created with market produce. Whether in a couple or group, our restaurant team creates a warm atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FABRIQUE À COCKTAILS

Photo non contractuelle / Strictly non binding

Discover our selection of wines by the glass by Bettane and Desseauve or let yourself be tempted by our cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 83 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 100 people

Find out more
Hotel Mercure Paris Saint-Ouen Meeting Room

Our guest reviews for
Hotel Mercure Paris Saint-Ouen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,331 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

236 reviews

good but lacking of customer care

Customer review rating 4.2/5

Anonymous Business - 13/05/2019 AccorHotels certified review

hotel nicely refurbished food is good but due to incident not hot water in the morning for shower : no message from reception, no commercial offer

it was ok

TripAdvisor rating 4.0/5

Venture58709630379 Business - 13/05/2019 TripAdvisor review

I went there only one night. Everything was good except that in the Morning the shower was cold. It appears that the entire hotel was in the same case. 4 stars and cold water ! not a word of apologise before I asked.

Nightmare

Customer review rating 4.2/5

Bruno G. Business - 08/05/2019 AccorHotels certified review

Lot of noise on room beside me 312, from 4 AM, call 5 time room reception, nothing was done to calm down people in the room beside mine.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that it did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The noise came from a room, where members of a group stayed. After checking with my team, the guests did not speak French/English. We contacted the group leader, who finally called his group members in 312. Everyone should respect the other guests and their need for a relaxing night in our hotel. I apologize again. Please rest assured that we are taking the appropriate measures to prevent future occurrence of the issue. We appreciate your sharing your concerns, and it is our hope that your stays in our hotel after this one were enjoyable. Sincerely, Barbara Monori Front Office Manager

A little bit rude and very noisy room

Customer review rating 4.2/5

Anonymous Business - 02/05/2019 AccorHotels certified review

The air conditioning in my room was very loud all night long and at checkout the staff refused to correct my wrong room bill.

Dear FALKMAR F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

How expected.

Customer review rating 4.2/5

Eliezer P. J. Business - 29/04/2019 AccorHotels certified review

After 15 days on hotel, i have 2 only problems to relate. First, the air-condition don't reach the temperature that showing in panel. Second, A meal was inputed on my room account and i hadn't lunch or dinner in the hotel none of days. It's a amateur mistake, need to improve the way as things are requested to restaurant. Even so, on my next trip i'll host myself on Mercure again. Thank you.

Nice Hotel

Customer review rating 4.2/5

Mimi Families - 27/04/2019 AccorHotels certified review

It was a nice hotel. The breakfast was not to my liking besides the juice and Sausages. The rooms were some what clean.

good

Customer review rating 4.2/5

Anonymous Business - 25/04/2019 AccorHotels certified review

good

Dear JOSHUA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Generally good experience

Customer review rating 4.2/5

Ram Families - 18/04/2019 AccorHotels certified review

The hotel was clean. Staff was very good and helpful except for one receptionist (David) who was rude and did not behave with even common courtesy. This gentleman informed us that there were other guests waiting even though we spent only about 2 minutes with him at the checkout.

Dear RAMKUMAR U., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your experience did not fully meet your expectations. Please rest assured that I am taking the appropriate measures to prevent future occurrence of the problem by training my team. We are happy that you appreciated the cleanliness of the hotel and the service of most of the staff members. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara Monori Front Office Manager

Great base

Customer review rating 4.2/5

Paris2019 Business - 15/04/2019 AccorHotels certified review

Friendly staff, clean and functional hotel.

Dear CLAIRE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen (ex Manhattan). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, matthieu martin

Very good experience !!!

Customer review rating 4.2/5

M.mme A. Couples - 10/04/2019 AccorHotels certified review

Our stay was great, staffs always willing to help. Our diner in the restaurant was satisfactory with the smiling Justine. Hope to come back soon.

Dear Mrs J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia SEON Housekeeping Manager

Friendly Staff and Clean Hotel

Customer review rating 4.2/5

Olivia Families - 25/03/2019 AccorHotels certified review

I had a great stay and the staff were friendly and helpful. Kevin, David, Mathieu and Hadramet were all great! It was my mother's birthday and asked the hotel to do something nice and she really appreciated the effort the staff made. Definitely would stay here again.

Too expensive for what it is

Customer review rating 4.2/5

Louis Business - 24/03/2019 AccorHotels certified review

Too expensive for what it is....

Beautiful hotel, very comfortable rooms

Customer review rating 4.2/5

Cédric P. Couples - 19/03/2019 AccorHotels certified review

Everything was amazing. Never had such a good room in a big city. No noise of the streets etc... Metro station was very close, you were immediately in the centre of the city.

Good pleasent stay with good breakfast

Customer review rating 4.2/5

Michel Couples - 16/03/2019 AccorHotels certified review

Nice reception in the hotel with a flower and chocolates for international women day. Good and spacious from with balcony. Hotel is quite close to the center and can easily be reached with the metro.

Wifi is terrible (or non existent) in some rooms

Customer review rating 4.2/5

Anonymous Business - 14/03/2019 AccorHotels certified review

For my most recent stays in Mercure, the WiFi has been terrible. I am on business trips and usually need to work in the evening. This isn't possible with the Wifi in this hotel. It means that I have to consider other hotels for my next visits to Saint Ouen which is unfortunate because otherwise the hotel is quite nice and I like the staff, particularly one very helpful gentleman who works in reception but I'm afraid I don't remember his name.

Nice hotel from where it is to have a good start to explore Paris

Customer review rating 4.2/5

Karl-heinz Couples - 10/03/2019 AccorHotels certified review

It's a nice hotel good beds. Diversity in breakfastbuffet, only a pity that restaurant was not open yet.

Nothing to complain

Customer review rating 4.2/5

Marius Business - 04/03/2019 AccorHotels certified review

The stay was fine, with nothing negative to say. The one thing I will remember from it, was the receptionist, Adrian, who was really kind and helpful.

Good but could be better

Customer review rating 4.2/5

Philippa Couples - 03/03/2019 AccorHotels certified review

Lovely room but could do with some coat hooks and somewhere to hang a hand towel. Restaurant shut early with no explanation which was very disappointing. Apart from that, lovely breakfast, high quality bedding, comfy bed, perfect location for Stade de France and very quiet. Thank you.

Customer review rating 4.2/5

Anonymous Friends - 03/03/2019 AccorHotels certified review

Very nice, cosy hotel. The staff is kind and helpful.

Nice hotel, very near to metro.

Customer review rating 4.2/5

Christel S. Families - 18/02/2019 AccorHotels certified review

Very friendly reception by Badou upon arrival :-) Overall very friendly staff. Hotel was nice and clean. Rooms were very nice too. Hotel area is OK and near to public transport.

Geachte C S., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Paris Saint-Ouen (ex Manhattan) erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Alexia SEON Housekeeping Manager
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