Hotel - Mercure Paris Saint-Ouen (formerly Manhattan)
Mercure Hotel Mercure Hotel

Mercure Paris Saint-Ouen (formerly Manhattan)

4.0/5 153 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Croquet (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Quad bikes (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)
    • Table tennis (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:00
    • Opening hours : Week-end 12:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 140 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 connecting rooms
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • WIFI in your room
    • Satellite/cable colour TV
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 746 reviews

Our guest reviews for Mercure Paris Saint-Ouen (formerly Manhattan)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 153 reviews
M. Couples - 06/08/2018 AccorHotels certified review
« Pretty room, horrible service and communication »

I had booked early arrival, they were not aware of this. which lead to me not being able to check in at 10.00 Am. Eventually I was able to check in at 11.30. I paid extra for a bottle of wine in the room, which was not present when we got there. I also paid for a room with a balcony with "a nice view' which ended up to be a balcony facing multiple high buildings and balconies which looked like a trash dump site. when I first left the hotel to go sightseeing I told the receptionist about the wine that wasn't there and he promised me it would be there when we came back. it wasn't there so I went back to the receptionist, that was now someone else who just started his shift, and he said I hadn't paid for the wine. So... I paid for the wine AGAIN and so i eventually double. this weekend was meant to be a surprise for my girl but turned out to be a disaster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MELVIN T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloisa Barbosa Chef de Réception

Anonymous Couples - 02/08/2018 AccorHotels certified review
« Prima »

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERT S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Wieczorek Directeur Adjoint

Wendy Families - 25/07/2018 AccorHotels certified review
« So nice to stay in your hotel »

We enjoyed the rooms and our stay ,our grandchildren had a great time also with there own bad in the room and a great breakfast we enjoyed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Sales Department

Eva Couples - 25/07/2018 AccorHotels certified review
« Great stay! »

Our stay was amazing, the staff was very kind, breakfast was delicious, rooms were very clean and great rainshower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eva S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Sales Department

elsieverbist Friends getaway - 11/07/2018 TripAdvisor review
« Highly recommended for a stay in Paris »

The room was a nice sized room, comfortable bed, hardwood floor, decent sized bathroom. Hotel staff was very friendly and helpful. Very close to Stade de France and subway access was near the hotel. Parking for car under the hotel, available after check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elsieverbist, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, sales Department

Anonymous Families - 08/07/2018 AccorHotels certified review

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHEL W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia SEON Housekeeping Manager

Teresita Families - 05/07/2018 AccorHotels certified review

I was robbed in that hotel last week they broke into our room and stole money a bag a couple of glasses but one thing I can say the hotel manager was very nice and helpful

Carl V. O. Couples - 03/07/2018 AccorHotels certified review
« Great stay »

Very friendly staff. I recommend this hotel highly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLUS VAN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Sales Department

Jo-ann Friends - 02/07/2018 AccorHotels certified review
« Merely a bed to sleep in »

My stay from June 30th to July 1st was absolutely not worth recommending to anybody. Hotel was OK, but no more than that. I wouldn't even call it clean, as thre glasses stood on the floor in the hallway during my entire stay. Staff was careless, more interested in watching the football game than caring to their guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Fourtier Sales Department

Gordon Families - 29/06/2018 AccorHotels certified review
« Nice and clean hotel with a good breakfast! »

This was a nice and clean hotel in Paris near the Metro station Garibaldi. The breakfast at the hotel was very good. Internet in the room and the aircondition was not good, but overall a good hotel.

Dietmar Business - 26/06/2018 AccorHotels certified review

Business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir F. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales Department

Anonymous Business - 14/06/2018 AccorHotels certified review
« Room clean but few ameneties »

Bar had a strict closing at 23:00 , having arrived at 2245 after a long trip this wasn't ideal. I had one bottle of water for the first night, and although I drank all the water tha tfirst night I didn't get another bottle of water for my next nights stay - very disappointing. Breakfast OK, rooms clean, aircon not very efficient - Room 408

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER MICHAEL O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Fourtier Sales Department

Willem-allexander I. Couples - 13/06/2018 AccorHotels certified review
« It was ok »

It was nice but i was promised a nicer room on the pictures. Instead of that we got a tiny room and mold in the shower. And the breakfast was a little shallow but thats maybe my fault for believing in french quality and using an auction site. Service by all the staff was excellent thank you very much but the facilities are less.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Fourtier Sales Department

Mrs S. Families - 07/06/2018 AccorHotels certified review
« Warm, friendly, clean, easy access to public transportation. »

I am extremely satisfied for staying at your hotel. The front desk persons like, Kévin, Mohamed, Akram, Badou and Solo are extremely friendly and helpful. The room is big, clean and quiet. Very good and warm breakfast. I will definitely recommend to my travel agent, friends and will return to stay if I visit Paris again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCY GWO SHU S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia SEON Housekeeping Manager

Peter H. Business - 31/05/2018 AccorHotels certified review
« Ok'ish but nothing special »

- room was good size and clean and modern funiture - bathroom nice but the shower was very small

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Fourtier Sales Department

Couples - 24/05/2018 TripAdvisor review
« Lovely hotel just outside Paris city centre. »

This is a lovely hotel. Friendly staff. Very nice room & comfortable bed. The only problem was in the bathroom-the water ran out of the sink because the plug didn't fit properly-but this may have just been this one room. And there was both a bath & a shower. Breakfast was terrific-a wide selection of hot & cold food & drink. The surrounding area has lots of shops & places to eat. I would definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales Department

Deli K. Couples - 21/05/2018 AccorHotels certified review
« Wonderful stay »

Great hotel, nice and clean rooms and nice breakfast. The second day we were informed wrong about the breakfast hours and were too late. The staff ended up refilling everything for us and some other guests. Location is also very convenient and easy to find with many facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Sales Department

Jonas Couples - 19/05/2018 AccorHotels certified review
« pleasant stay in a very clean hotel »

The hotel staff were very friendly, the room (superior room) was tidy en clean with a nice view, the breakfast buffet had everything you could ask for. Overall we had a very pleasant time en are sure to come back. Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Attachée commerciale

Marc D. Couples - 11/05/2018 AccorHotels certified review
« Satisfait »

Personnel serviable

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur D., Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction suite à votre séjour à l'Hôtel Mercure Paris Saint-Ouen Nous sommes heureux que vous ayez passé un séjour agréable parmi nous et nous vous remercions pour les notes que vous nous avez attribuées. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Alexia Gouvernante générale

Anonymous Business - 27/04/2018 AccorHotels certified review
« Normale »

Normale

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur R. Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction suite à votre séjour à l'Hôtel Mercure Paris Saint-Ouen. Nous sommes heureux que vous ayez passé un séjour agréable parmi nous et nous vous remercions pour les notes que vous nous avez attribuées. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Charlotte Fourtier Attachée commerciale

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