Hotel - Mercure Paris Saint-Ouen hotel
Mercure Hotel Mercure Hotel

Mercure Paris Saint-Ouen hotel

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4.0/5 119 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Croquet (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Quad bikes (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)
    • Table tennis (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:00
    • Opening hours : Week-end 12:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 140 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • WiFi in your room
    • Satellite/cable colour TV
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 608 reviews

Our guest reviews for Mercure Paris Saint-Ouen hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 119 reviews
AccorHotels certified review
Mrs S. Families - 07/06/2018
« Warm, friendly, clean, easy access to public transportation. »

I am extremely satisfied for staying at your hotel. The front desk persons like, Kévin, Mohamed, Akram, Badou and Solo are extremely friendly and helpful. The room is big, clean and quiet. Very good and warm breakfast. I will definitely recommend to my travel agent, friends and will return to stay if I visit Paris again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCY GWO SHU SHIM, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia SEON Housekeeping Manager

AccorHotels certified review
Peter H. Business - 31/05/2018
« Ok'ish but nothing special »

- room was good size and clean and modern funiture - bathroom nice but the shower was very small

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER HOJGAARD, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Fourtier Sales Department

TripAdvisor review
Couples - 24/05/2018
« Lovely hotel just outside Paris city centre. »

This is a lovely hotel. Friendly staff. Very nice room & comfortable bed. The only problem was in the bathroom-the water ran out of the sink because the plug didn't fit properly-but this may have just been this one room. And there was both a bath & a shower. Breakfast was terrific-a wide selection of hot & cold food & drink. The surrounding area has lots of shops & places to eat. I would definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales Department

AccorHotels certified review
Deli K. Couples - 21/05/2018
« Wonderful stay »

Great hotel, nice and clean rooms and nice breakfast. The second day we were informed wrong about the breakfast hours and were too late. The staff ended up refilling everything for us and some other guests. Location is also very convenient and easy to find with many facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D KUIPERS, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Sales Department

AccorHotels certified review
Jonas Couples - 19/05/2018
« pleasant stay in a very clean hotel »

The hotel staff were very friendly, the room (superior room) was tidy en clean with a nice view, the breakfast buffet had everything you could ask for. Overall we had a very pleasant time en are sure to come back. Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear COEMAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier Attachée commerciale

AccorHotels certified review
Marc D. Couples - 11/05/2018
« Satisfait »

Personnel serviable

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur DE OLEIVERA, Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction suite à votre séjour à l'Hôtel Mercure Paris Saint-Ouen Nous sommes heureux que vous ayez passé un séjour agréable parmi nous et nous vous remercions pour les notes que vous nous avez attribuées. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Alexia Gouvernante générale

AccorHotels certified review
Anonymous Business - 27/04/2018
« Normale »

Normale

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur ROMAGNY Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction suite à votre séjour à l'Hôtel Mercure Paris Saint-Ouen. Nous sommes heureux que vous ayez passé un séjour agréable parmi nous et nous vous remercions pour les notes que vous nous avez attribuées. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Charlotte Fourtier Attachée commerciale

AccorHotels certified review
Guest N. 1. Couples - 16/04/2018
« good experience »

We had a good time. Breakfast was good, and room was comfortable. Nice staff too. We had a room at the end of the hallway which may have caused the WiFi to be pretty poor in our room. That was the only downside, for the rest a good hotel in a nice neighbourhood.

AccorHotels certified review
Jerom V. D. H. Couples - 13/04/2018
« Good hotel »

Good hotel and friendly personnel, breakfast was kind of boring and the same everyday. For the rest a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear VAN DEN HOEK, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales

AccorHotels certified review
Charina S. Couples - 09/04/2018
« wonderfull »

great breakfast buffet .rooms are very clean beautifull and coszy .staff is respectfull and good at help incase needed .defintly ill be coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHARINA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia SEON Housekeeping manager

AccorHotels certified review
Carl W. Couples - 03/04/2018
« Very friendly staff but service let down by breakfast service. »

Enjoyed our stay as staff were extremely friendly and courteous. Breakfast was disappointing on both mornings as kept running out of croissants and the freshly baked batch was not cooked properly. The inside of the croissants were still very doughy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARL WALKER, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Fourtier

AccorHotels certified review
Eloisa E. Couples - 05/03/2018
« Very good experience! »

Very friendly and helpful staff. Were forthcoming and made our stay very pleasant and stress free :) the hotel room was nice and in good shape. Parking facilities were perfect; breakfast was good. Overall, a very good experience for our wedding anniversary!

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEC E.-POORTMAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexia Housekeeping manager

AccorHotels certified review
Anonymous Business - 03/03/2018
« Good room but noisy »

there was this constant clicking sound in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOUSTAFA MOHAMED, We are very sorry for the noisyproblem that you found at the room and we will provide a check with the maintennce service. We hope that you could take advantage of your staying in spite of this issue. I remain at your disposal if you need any further informations at the ha… My best regards, Eloisa Barbosa Front Office Manager

AccorHotels certified review
P. Couples - 01/03/2018

for a hotel with 4 stars i would think that all the rooms would have a bath. I booked a room with bath, but got one without. The breakfast was with soo little choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AO PELGRIM, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloisa Barbosa Front Office Manager

AccorHotels certified review
R. Business - 26/02/2018
« Excellent »

Parfait

AccorHotels certified review
Pietro Business - 02/02/2018

Good experience. Room not perfectly clean. Staff very friendly. IMPORTANT: Missing enough vegetarian options in the menu, like 2-3 different salads

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte FOURTIER Sales department

AccorHotels certified review
Anonymous Business - 26/01/2018
« good »

Before I always stayed your hotel when I traveled to Paris, this time your hotel seems more new than before after decoration. My feeling is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte, sales department

AccorHotels certified review
Bart T. Business - 25/01/2018
« Bad WiFi spoiled my experience »

Great Staff, very nice room, lot's of choice at breakfast. But WiFi didn't work in my room, only in the hallways I had good connection. As soon as I stept into my room, the connection was lost. For me that was a disaster, becasue I need a good working WiFi for my job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BART THYS, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xavier Wieczorek Directeur Adjoint

TripAdvisor review
Couples - 23/01/2018
« We will book it again »

Confortable, friendly and excellent service. Special mention to Madame Eloisa attentive guest support. My wife and me stayed accomodated in the Hotel for a whole week and everything was correct for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team and espacially to Eloisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Charlotte - Sales department

AccorHotels certified review
Huiyuh Couples - 08/01/2018
« Great place to stay »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUI YUH T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre BEE F&B Manager

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