Hotel - Mercure Paris Saint-Ouen
Mercure Hotel Mercure Hotel

Mercure Paris Saint-Ouen

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3.3/5 69 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:00
    • Opening hours : Week-end 12:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 140 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
    • Radio in room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer at reception
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.3/5 AccorHotels Rating Based on 69 reviews

Our guest reviews for Mercure Paris Saint-Ouen

100% genuine reviews from our guests

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AccorHotels certified review
Dc Business - 16/10/2017
« Recently refurbished hotel »

The hotel was good, nicely refurbished and clean - nothing too fussy but comfortable. Restaurant was good, the worst thing was probably the other guests as they had a coach party in who all wanted to check in and eat at the same time. For the hotel itself it was all fine.

AccorHotels certified review
Janina Couples - 12/10/2017
« Good night sleep »

We really enjoyed staying at the Mercure Hotel. It was not far from the Subway, breakfast was fine and the room was excellent.

AccorHotels certified review
Gerd Business - 09/10/2017
« For extension of one night, they do not apply the same day rate »

I have an company special rate. When I checked in, I asked to extend for one more night, but the room rate was higher-which was not mentioned. Furthermore, the room key was not extended when I mentioned it, the climate control system did not keep temperature (room was still cold at 10PM), and the TV was not French, not English, but something like Turkish-which I do not speak.

AccorHotels certified review
Obinna C. Families - 01/10/2017
« It was worth it »

I was satisfied with the reception especially with their kind gestures and helpful attitude. The old woman in housekeeping was kind too. The kitchen need to improve on their breakfast menu.

AccorHotels certified review
Alexander M. Business - 23/09/2017
« Absolutely horrible customer service. Completely unacceptable behaviour. »

You write invoices that were not agreed with fees that were not agreed. You do not react to emails. You put on hold for 15 mins when trying to phone. Worst customer experience ever. Will never visit again.

AccorHotels certified review
Pierre D. Business - 18/09/2017
« May be my last stay in an hotel from the Accor group »

I am (was) a frequent customer of the (ex) hôtel Manhattan (5 years - 2 nights a week in average). 1) I have suffered an inacceptable answer following a claim raised on 2015 (ref.CRM:08…) following cancellation (more than one month in advance) in Ibis Nice vieux Port and Ibis Menton centre. As a consequence I have decided not to use anymore hôtels from the Accor group; (ex)hôtel Manhattan used to be the last exception. 2) I have suffered several issues during recent stays in (ex) hôtel Manhattan, now Mercure Paris Saint-Ouen: a) inacceptable rise of the price during one stay (as a consequence of exhibitions in Paris) without any notice. b) combination of air conditioning failure + impossibility to open Windows during high temperature conditions. c) 2 last check-in lasted half an hour each as a consequence of request for room accepted in writing but not taken into account in practice (week 1) and booking cancellation by the hôtel without reason (week 2) + lack of training of the person at reception. d) error in the invoice sent by email + 1 reminder before receiving the correct one.

AccorHotels certified review
P.a. J. U. Couples - 12/09/2017
« extremely grateful »

we recently stayed in the Mercure Hotel, St Ouen, Paris, not only were we very satisfied with everything at the hotel but we have to say a very special thankyou to the Management and staff, and a special thankyou to A.S. the duty manager during our stay. while driving to Milan from the hotel in Paris we realised that we had left our passports in the room safe, we contacted the hotel and they were very professional and honest and held our passports until we returned to collect them, not only did they do this but they also gave us a room for the night and car parking in their garage, Thankyou, Thankyou, Thankyou.

AccorHotels certified review
B Business - 08/09/2017

Saida feom reception was very helpfull

AccorHotels certified review
Anonymous Families - 02/09/2017
« Terrible experience. »

Terrible experience. Rooms were dirty, toilets were unclean, doors had holes in it. Overall, very unsanitary conditions.

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