Hotel - Novotel Goa Dona Sylvia Resort
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Novotel Goa Dona Sylvia Resort Hotel

4.5/5 2,637 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • GOA DABOLIM APT (Paying)
    • GOA INTL AIRPORT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 603 reviews

Our guest reviews for Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,637 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mainul A. Couples - 10/02/2019 AccorHotels certified review
« Excellent garden resort »

The beach an the landscape is wonderful. Very clean beach with less crowd. good Breakfast. The rooms are very basic and not upto the standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mainul, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. Looking forward to extending our gracious service once again! Warm Regards, Vishal

Penny S. Couples - 06/02/2019 AccorHotels certified review
« Excellent all round »

This was our second visit and we were even more impressed this time. Last year we stayed during the changeover and there were are teething problems but everythjnbvthus year was perfect

Anonymous Families - 06/02/2019 AccorHotels certified review
« Hotel decidedly moving from Family/holiday hotel to corporate »

Not enough staff in dining area's no one appears to have a station area to cover. There should be clothes-airers for all bungalows or apartments. It took three days for one to be provided to us. The front management staff Gita was superb with trying to sort one out for us. Entertainment was very poor most of the time. You may find that British guests would like to have more entertainment of Indian culture, bolywood etc.

Valerie K. Couples - 05/02/2019 AccorHotels certified review
« An Oasis of peace and tranquility »

This was our 3rd stay at the hotel . We really appreciate that the hotel now includes free WiFi which brings it in line with other modern hotels. Ths staff really do make a big difference to the holiday experience and we find all the staff at the Dona Sylvia to be so friendly ,helpful and hardworking ! The food is varied & tasty though on occasions when dining outside on the lawns/by the pool the buffet food can be quite cold which is disappointing . As an all inclusive guest I find the house red wine on offer to be inferior and the practice of serving it chilled does little to enhance the quality ! Overall we really do enjoy our holidays at The Dona Sylvia and will be returning .

Peter Solo - 05/02/2019 AccorHotels certified review
« Perfect location with exceptional staff »

My 4 week stay at the Dona Sylvia was my 3rd in 3 years. The location and weather is perfect for na very relaxing holiday. The hotel staff are amazing, and nothing is too much trouble. The food selection and quality simply cannot be faulted.

Ranjan K. B. Friends - 04/02/2019 AccorHotels certified review
« Satisfied but not fully »

I didn't find proper food for Indians over there. It was not eatable for most of the folks in the first day of staying. Next day it was a bit better. There was a DJ night arranged for us in the first day night. If it was arranged by Novotel, then the DJ was not up to the mark. Other things are quite good and felt happy on the location.

Malcolm Couples - 03/02/2019 AccorHotels certified review
« Wonderful experience »

The food and entertainment was brilliant. The menu was cleverly thought out and catered for everyone. The rooms are spacious and clean and the layout of the whole resort together with the meticulous landscaping gives it a secure and pleasant environment. The staff are very friendly, prompt and very accommodating. Over the 14 days holiday we had three x 3 day weddings. Very colourful, exciting but at times a bit noisy with a lot of banging/drumming and the evening festivities had a sound system that would burst you ears. There are a lot of loyal elderly retired people/couples there and I wonder how long their loyalty will last when their peace and quiet is shatter 9 days out of the 14 day stay. I understand that weddings are a great source of revenue for them but Its a wonderful place but I bit noisy.

Anonymous Couples - 02/02/2019 AccorHotels certified review
« Excellent hotel with wonderful staff. »

The staff are extremely friendly, helpful and efficient. Nothing is too much trouble. Excellent food and a wide variety on the buffet. Lovely rooms kept spotlessly clean. We felt that meals served outside twice a week was too much. It is very dark on the seaside lawns, didfficult to see what we were eating, the tables for 2 are not comfortable to sit at. The entertainment was too loud making it difficult to talk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Abdulla S. A. A. S. Families - 02/02/2019 AccorHotels certified review
« Aria very nice »

Aria very nice Location Room good for family 166

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al SuraidyAbdulla S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Heman T. Couples - 31/01/2019 AccorHotels certified review
« I like the stay in hotel »

More indian food should be in dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hemant, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. Looking forward to extending our gracious service once again! Warm Regards, Vishal

Anonymous Couples - 30/01/2019 AccorHotels certified review
« Had the best holiday at your hotel »

Initially I was over tired and not especially happy with the room - but that paled into insignificance when I embraced the full Goa experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Shashikant S. Families - 29/01/2019 AccorHotels certified review
« Lovely Resort in South Goa »

Lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shashikant, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Aarushi S. Couples - 29/01/2019 AccorHotels certified review
« Good holiday experience destroyed by sour aftertaste »

I had recently booked my stay at the property. Overall everything seemed good. The property has its own access to the beach which is fantastic. The rooms are nice and clean. Room service is bit slow but decent.In room dining service is good. Overall the layout of the property is beautiful and it has lavish gardens. The pool is very large and hygienic. Overall me and my husband we're having a nice and pleasant stay. However, I was in for a shock when I checked out. I inadvertently left my expensive earphones in my hotel room. By the time I realized I was already on the road and 15 minutes had lapsed. I couldn't return since I had to catch my return flight and called at the property in the hope that they would find it and send at my residential address. I had to call thrice at the reception since they were not giving immediate attention to my request. It was a simple request to check for my earphones. I told them in clear terms where I had left them. Finally after making me wait for more than twenty minutes and multiple calls, they send someone to the room. To my horror, they told me that they could not find it. So it was clear by then that someone, maybe a bellboy would have picked my earphones. The management seemed least interested in giving attention to the matter. Ultimately I couldn't do anything about it. It is unfortunate that such a reputed hotel chain doesn't educate it's staff on basic things like not to steal things left by guests. I am sure that such an incident would be a common occurrence at this property. I understand that it was my stupid mistake but I wish I could trust the hotel to safely keep my valuable item. I hope the hotel pays attention to this matter and properly train it's staff. This kind of behavior of stealing items is highly unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aarushi S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, food and entertainment facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Mr M. L. Couples - 28/01/2019 AccorHotels certified review
« mainly excellent »

Very enjoyable apart from the cleanliness of our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Kushal Couples - 28/01/2019 AccorHotels certified review
« Had a great time! »

Our experience at Novotel was simply amazing. It is a great property with plenty of facilities. Also not to mention the location, right on the beach front. Good shops and restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kushal, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Mohan Families - 28/01/2019 AccorHotels certified review
« Service levels and facilities left a lot to be desired »

There were times when we had to make 4-5 calls reminders to get things done. WIFI was absolutely pathetic. The speaker phone telephone instruments in four rooms(that we used) were not working. Besides, the activity center is closed at 6 PM - that is just not adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohan V., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Lyn Z. Couples - 27/01/2019 AccorHotels certified review
« Great hotel but could be better! »

Hotel lovely, rooms spacious and really clean. Food good and plenty of choice. Direct access to the most beautiful beach I’ve ever seen. The gardens are really well cared for and tendered to daily. Negatives - really poor entertainment (there were a couple of nights when this was quite good). No drinks/staff manning bar near the beach so although all inclusive we had to buy drinks from the nearest bars. We complained one evening when there were 2 conferences on in the hotel one next to the pool on one side of the hotel and one on the other side both playing really loud music. We had to go out to a nearby pub as there was no entertainment for hotel guests and unbearable noise from the conferences. Saying this, we did enjoy our stay overall and would go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn Z., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. Looking forward to extending our gracious service once again! Warm Regards, Vishal

Shobha S. Families - 24/01/2019 AccorHotels certified review
« Great family holiday »

All of us enjoyed our every moment. Right from checking and till the time we exited, all of us had great time. Room was great with very good house keeping service and very nice and refurbished bath room. Room srrvice was also great and break fast was superb with wide range of choices. Swimming pool was very nice and equally good was the near by beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shobha, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Pauline P. Couples - 24/01/2019 AccorHotels certified review
« Friendly staff and delicious food. »

Not good for hotel guests having so many large very noisy coperate events, sometimes several on same evening. Loud music and talking blaring from their speakers is not good for holiday guests. This often competed with singer for dining guests. Hotel guests also prefer to listen to indian music, see Indian dancing, not terrible English karaoke type songs. We stayed in room 301 which is opposite room 122. Throughout week room 122 was filled with different groups of people connected to corperate events. Photographers etc Each night different people staying in this room were very noisy, partying on veranda until atleast 3am. Room 301 should not be used for Tui guests who want to sleep at night ! After events finished the noisy trolleys of glasses etc rattled past the door on the path causing even more disturbance. These corporate events would stop me recommending the hotel to friends. Food and staff excellent. A massive thank you for my birthday cake, balloons and petals in our room. This was a lovely surprise and very appreciated thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. It is extremely gratifying for us to know that you enjoyed your special day with our warm hospitality. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Sean C. Couples - 23/01/2019 AccorHotels certified review
« Bad start -improved towards end. »

We had no room when we arrived and had to be transferred to another hotel. Also there was difficulty in the staff finding our extended stay booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daphne c., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

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