Hotel - Novotel Goa Dona Sylvia Resort
Novotel Hotel Novotel Hotel

Novotel Goa Dona Sylvia Resort Hotel

4.5/5 2,699 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 7000.00 INR Non member rate
From 7000.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • GOA DABOLIM APT (Paying)
    • GOA INTL AIRPORT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 681 reviews

Our guest reviews for Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,699 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jacqueline C. Couples - 14/03/2019 AccorHotels certified review
« Very good »

Loved this hotel , the only criticism is that because of so many weddings in one week, our evening entertainment were not able to perform because of the loud bands, and some of the entertainment was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. Each of our guests is valuable to us and we strive to cater to the needs of everyone. The concerns mentioned by you regarding the entertainment have been noted and we assure you that this issue has been personally looked into. We hope you would give us another chance to restore your faith in us. Do allow us to serve you better next time. Warm Regards, Vishal

Christopher W. Couples - 14/03/2019 AccorHotels certified review
« Mr »

We had stayed at the hotel back in 06 and it had changed so much but it was for the better it was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Purvie N. Business - 14/03/2019 AccorHotels certified review
« Rejuvenating »

The overall stay at the hotel was very pleasant and was a much needed break. The hotel lived up to the expectations in terms of service, food and the stay. The rooms were hygienic and the room service was extremely prompt and efficient. The food was also very delicious and the Sunday live music just added to it. Although, the best part about the hotel would be the spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Purvie, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. Looking forward to extending our gracious service once again! Warm Regards, Vishal

Michelle Couples - 13/03/2019 AccorHotels certified review
« Lovely complex »

Enjoyed out time here mostly..the indifference/lack of empathy for the cats was a bit upsetting. They're weren't harmed but there was no care either. Its these things that make me choose where I stay in future if I'm going to enjoy my holiday its somewhere where care is shown for the helpless strays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James, We thank you for staying at Novotel Goa Dona Sylvia Resort and sharing your valuable feedback on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. However since our resort is spread out over 20 acres and has direct access to the beach, there are certain cases where stray animals (like cats and dog) find a way to get into the resort. The management in the resort is keen to ensure guests safety at every point during their stay in our resort and we have to ensure that every stray is removed from the vicinity. Please be aware that every stray apprehended in the resort are safely transported to the nearest animal husbandry. Our constant endeavor is to ensure a satisfying guest experience and we sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Dishaa A. Business - 13/03/2019 AccorHotels certified review
« The services could have been better. »

It was good. The hotel and the ambience were pleasant and clean. The rooms were bit conjusted. There was sometimes delay in services may be because we were large crowd all at one time. The people were very helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Vishal

Dr. B. S. Friends - 12/03/2019 AccorHotels certified review
« A true resort feeling »

I got everything that I expected from a very good quality hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bikram, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Vidhya Business - 11/03/2019 AccorHotels certified review
« Wonderful and relaxing stay »

The staff was very courteous. The breakfast spread was vast and delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Srividhya, Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

R. C. Couples - 11/03/2019 AccorHotels certified review
« Would recommend this hotel »

Good hotel, lovely gardens

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Anonymous Couples - 10/03/2019 AccorHotels certified review
« Great place for family and couple »

Extremely beautiful ambience... Very much beautiful beach and clean... Great pool and bar by the side... Extremely nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijay, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

R. Business - 08/03/2019 AccorHotels certified review
« It was a great experience. Just that shampoo and conditioners weren't refilled when empty. »

The location, the ambience and the services were great. Loved my stay at Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shree, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Carole S. Couples - 06/03/2019 AccorHotels certified review
« Fab-U-Lous »

Our every need, request, whim was catered for. Staff are outstanding. Everyone. The gardeners, room cleaners, bar staff, pool staff, waiters, security, guest services. No one lets the side down. Polite, courteous, willing to please at all times. The Dona Sylvia is a beautiful place, well maintained and looked after by a band of hard working employees. Food is delicious. The variety is outstanding. The flavours superb. A great range of drinks to consume. Our hotel rep was brilliant. On the ball, experienced and proactive. Karen Hall. Great peace of mind knowing that we could call on Karen if we had a concern. This was our second visit to Dona Sylvia. We loved it the first time and had no hesitation in booking a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Prakash K. M. Business - 06/03/2019 AccorHotels certified review

Manager seating adjecent to reception desk seems to be rude. He should be sent for soft skill behavioral training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prakash, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. We look forward to host you once again in the near future. Warm Regards, Vishal

Joanne M. Families - 05/03/2019 AccorHotels certified review
« Great food, friendly staff, excellent gardens »

I really relaxed and felt secure that the hotel staff were completely professional. I hope to return again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taro H., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Deveryl Friends - 05/03/2019 AccorHotels certified review
« Beautiful resort in an excellent location »

The Portuguese style colorful villa concept of the rooms really enhances the holiday experience. However, could use some quality checks as some items in the room (e.g. old, rusty, broken waste bins) do not live up to the 5* hotel status and prices. Great location, with a supermarket, restaurants and shopping just outside the hotel. A very nice swimming pool and direct access to a very nice beach with plenty to do (shacks/restaurants, sunbeds, water sports, etc.). Decent buffet breakfast, but with a variety of choices. Amazing staff - very pleasant and helpful. Overall, an excellent experience. Will definitely return at some point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Deepak K. G. Couples - 04/03/2019 AccorHotels certified review
« Good location, excellent property »

Staff were excellent. Excellent breakfast with v good layout. Staff were couteoys n helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Family - 04/03/2019 TripAdvisor review
« Novotel »

The location is excellent. Most hotels in South Goa are secluded with no life outside it. However, this is different. There is a long market out side the hotel. There are eateries which are beehive of activity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manoj, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

N.… Couples - 03/03/2019 AccorHotels certified review
« Management low level »

Food excellent (good service from Benny and team) reception only Gita is qualified Key of room did not work 4 times during 7 days reception team in general complicated Needed 2 times to change towels or clean up the room To get confirmation of booking only received after reminder

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick F., Greetings from Novotel Goa Dona Sylvia Resort! Thanks a lot for sharing such a motivational review. It is indeed a pleasure for us to know that you had a great stay at our property. Your compliments have been shared to the team especially to Benny & Gita It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Maria V. D. M. Couples - 02/03/2019 AccorHotels certified review
« Just perfect, in all respects: very nice clean comfortable room; outstanding service; a location that is hard to surpass-- with superb access to the beach; a great swimming pool and very good food »

We got just what we were looking for: a relaxing stay in a very, very pleasant surrounding, wonderful people, and in spite of all the great food and temptation to just lie around, ample opportunity to do healthy things: great swimming pool, good access to a dream beach and surf, miles of sand to walk on in bare feet. The staff really went out of their way to please us in lots of ways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Regina Barbara Arnoida van der M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Dilip Families - 02/03/2019 AccorHotels certified review
« STAY EXCEEDING MY EXPECTATIONS! »

VERY GOOD STAY ESPECIALLY HATS OFF TO KATHY IN THE RECEPTION DESK FOR MAKING MY STAY VERY COMFORTABLE. HOWEVER, HAD TO CALL THE HOUSEKEEPING STAFF MULTIPLE TIMES TO GET SOME ADDITIONAL TOWELS IN THE ROOM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilip, Greetings from Novotel Goa Dona Sylvia Resort! Thanks a lot for sharing such a motivational review. It is indeed a pleasure for us to know that you had a great stay at our property. Your compliments have been shared to the team especially to Kathy It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Pradeep Families - 01/03/2019 AccorHotels certified review
« Racist staff at seagull restaurant - Benny »

The only reason for a low rating is the service at the coffeeshop. We had to struggle to get attention of the wait staff. Even after placing the order, it felt like they took forever to get things. One night we decided to eat at the grills restaurant, there was an Italian theme with some indian food as well and we asked for a baby seat. The wait staff said "baby seat is in the coffeeshop restaurant". I asked him whether I have to go and bring it from there. He understood the sarcasm and said he will get it. I ordered for a roti and waited 15 minutes for it to be done. I felt like the roti counter was setup only for a few guests which the serving staff liked. On complaining it to a man who looked like a senior staff with a name badge - Benny, he just did not believe that I was waiting for a roti. I told him how slow the service is and He did not demonstrate an iota of apology that the service was slow. He was being arrogant and dismissed my concern about the slow service and walked away. The next morning, he was managing the breakfast buffet at the coffeeshop and he doesn't have the courtesy to greet guests before asking for the room number for breakfast. After I found a table for myself and started to hunt for serving staff to serve some water, Benny comes to a table next to me escorting international guests and asking them whether they want coffee, etc. Maybe he is more interested in serving non-indian passport holders. I know this is a strong statement, but this is exactly how I experienced it. If this is Novotel's policy, they should be explicit and not accept reservations from everyone. Overall, I would go to Radisson on my next visit and skip Novotel, though both seem to have a common owner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pradeep, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We are glad that our ambiance & amenities added value to your stay. It is our primary objective to extend an unforgettable experience to our guests and we regret that your overall stay was not in sync with your expectations. However, we regret that you faced an unpleasant situation due to the lapse in services. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 7000.00 INR Non member rate
From 7000.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates