Hotel - Swissôtel Resort Phuket Patong Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Patong Beach

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3.9/5 305 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 3 restaurant(s)
  • 3 bar(s)

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Decorated with warm and vibrant colours in a contemporary Thai design, each spacious guest room features a large work area with high-speed Internet access.

  • 383 rooms
  • Crib on request
    • Air conditioning
    • Automatic air control
    • Crib on request
    • WiFi in your room
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.9/5 AccorHotels Rating Based on 305 reviews

Our guest reviews for Swissôtel Resort Phuket Patong Beach

100% genuine reviews from our guests

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AccorHotels certified review
Jayash A. Families - 13/02/2018
« The experience wasn't good at all »

The staff was totally in uncoorperative. They usuallh used to deny if we asked for any help . Thr hotels lobby seems to be a shady 2 star hotel .I think the hotel is just a spot on swissotel's name and I am not gonna recommend it to anyone ever.

AccorHotels certified review
Anonymous Business - 12/02/2018
« Fine »

My experience was fine in a nice but fairly standard hotel

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Good stay »

Good stay with amazing customer service. The rooms were big and clean. The beds were a little hard. One huge negative was the fact that the roof pool was closed one day due to a function. I booked the Is hotel because it had two pools not one and another one on some days. It should be advertised that the two pools are not always available.

AccorHotels certified review
H. Friends - 09/02/2018
« How can you charge extra money for "pool view" »

We payed extra 10% for pool view and we couldnt see the pool from our rooms balcony. Going to let everybody know of this scam.

AccorHotels certified review
Anonymous Families - 03/02/2018

It’s OK

AccorHotels certified review
Z Families - 02/02/2018
« Average, not super impressive »

Location is very convenient. There's some smell in the lobby - something smells very humid. Hotel Room looks exactly like in the pictures, furniture is quite old. Not sure if it's the country itself or the hotel, but found some ants in the room. Also towels feel a bit old. Staff is super polite and helpful though. I was doing some trips around Asia, with the similar amount of money that I spent and at hotel with similar stars and rating, I was quite disappointed with this one.

AccorHotels certified review
T. C. Solo - 02/02/2018
« Mr »

Good but having stayed with you several times previously some aspects of the hotel have declined slightly. For example breakfast used to be outstanding, it has declined. Staff are still wonderful and do remember who you are which is really nice.

AccorHotels certified review
P. K. Couples - 02/02/2018
« The staff and position were fantastic »

Our room was noisy at night because we were right in front of the lifts. And our street view was obstructed by the roof.

AccorHotels certified review
Anonymous Solo - 02/02/2018
« excellent »

everything was extremely satisfying.

AccorHotels certified review
H. H. Friends - 02/02/2018
« Good »

Great staff , clean rooms

AccorHotels certified review
S. G. Couples - 02/02/2018
« Good experience »

Our stay was good at ur hotel we checked in on 19/01/18 at 12 am checkin manager alotted us a wrong room we had to change the room it was very irritating as we we were settling in the room how ever next day manager was kind enough to aplogise along with fruits it was a nice gesture rest of the stay was comfertable. Again we checked in on 25th of jan there was problem with the computer we waited long for cjeck in then we decided to put the luggage in store room came back at 8 pm and were alloted room . However room required maintinence and was not upto our expectation as stay was for one night only we did not complain. Staff is incredibly nice but rooms require maintinence. Ober all a nice experience.one thing i would like to point out when we checked in on 19th at 12 am there was horrible smell starting from entrance to reception lobby kindly take care of maintinence and hygeine .thanks regards and thanks for all the hospitality shown during our stay regards S.

AccorHotels certified review
A. Solo - 02/02/2018
« Great Hotel Great Location »

Have stayed here multiple times and will definitely stay here again.

AccorHotels certified review
Aseel A. L. Friends - 31/01/2018
« very good and comfortable »

hotel was close to everything a tourist would need clean resources except for the closet (had a bad smell inside) and the closet and bathroom doors are old and cracked a little bit helpful staff very good breakfast nice smell in the lobby

AccorHotels certified review
N A. M. Families - 30/01/2018
« impressive »

staying with you was a pleasure. staff very friendly made us feel at home staff also very accommodating and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anver M. N., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

AccorHotels certified review
Blanshe Couples - 30/01/2018
« AWFUL »

THIS WAS THE FIRST AND THE LAST TIME WE STAYED IN YOUR HOTEL. NEVER IN MY LIFE I FEEL SO AWFUL, DISGUSTING AS I FEEL IN YOUR HOTEL. WINDOW WAS BROKEN, WE SPILL WATER DURING AND STAIN ON FLOOR WASDURING WHOLE OUR STAY. DO YOU EVER CLEAN ROOMS? LAST NIGHT WE COULD NOT ENTER THE ROOM BECAUSE LOCK WAS BROKEN. WE WAIT FROM 6AM TILL 2PM TO ENTER ROOM. THANK YOU FOR 8 HOURS OF FROZENING ON RECEPTION.

AccorHotels certified review
Anonymous Families - 29/01/2018
« B. Saha »

Hospitality is very good, Food preparation and taste are awesome, Service staff behaviour is familier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saha B., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

AccorHotels certified review
Anonymous Business - 29/01/2018
« All the basics were terrible »

We used the hotel for a business function and for stay in the hotel rooms. The business function was terrific, well run and everything worked as we needed. The personal side was terrible and probably the worst hotel I have ever stayed in. The lock on my door did not function properly and I had to virtually smash the door in every tome to get into my room. My room smelled very bad. The wifi stopped many times and when it did work was intermittent and slow. The show handle fell off. The bed mattress was very uncomfortable. Everyone smoked around the pool area which was simply unacceptable. It took us over one and a half hours to check in and when I went to pay to leave, the equipment was down and we had to do a manual transaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emerson N., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have addressed your comments to the team and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We did have a power cut during the check out time and it was a unfortunate event. Our apologies for the inconvenience caused by this. We appreciate your sharing your concerns. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

AccorHotels certified review
Mandeep P. Couples - 28/01/2018
« Very noise pool side »

Extremely noisy all night. I complained many times but yoir security was unable to control guests staying in room 204. Also your pool has a water fall that is on all night, very disturbing . This was my fourth stay at your hotel but was very disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. M., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

AccorHotels certified review
P. P. Friends - 28/01/2018
« Th stay was ok but we experienced a few issues that made it unpleasuarable. »

The Hotel was nice, apart from the smell in foyer. Our room booking was wrong even after repeated emails to say we wanted adjoining rooms with our friend who was traveling with us. Also my room was meant to have 2 beds & it only had 1 so we had to wait for a bed to be wheeled in so we could at least relax after a long flight. The next day the rooms we sorted & were put in room 388 & my friend in adjoining room. So we had 1 evening living out of suitcase & not able to relax. Then with the new room unfortunately we found little ants pretty everywhere. Initially it appeared to be the table areas but then it was in our draws, , in the bathroom, on top of fridge & then most disturbing, in our beds! And I hate to say it but I had been bitten by these ant repeatedly . I advised reception on repeated occasions & even though the sprayed, they still were there. It was most uncomfortable but we decided to tolerate it as we really we too tired to make changes & ruin our holiday. We did not want to cause trouble as it was still manageable & we made the best of it , but I fully intended to write to you about this. Reception advised me that they knew about the ants. If they knew & we were advised, I can tell you that I would have expected an upgrade , but nothing was done. I have 13 clients for my company I plan to bring to Patong in April & was hoping that I could lodge them at the swiss but I am not sure I will do this. Please be aware the last 3 times we holidayed in Paton we stayed at the grand mercure & had no issues & great service. We just didn't feel this was the case at Swiss. The rooms were bigger & beds were comfy but the room mix up, the ants & lack of action was not something e expected from a swiss. I will not post any review till I hear back from you on what you can do to help us with this. I feel that we should receive some sort of compensation due to what we had to endure, perhaps for our next trip ? And I did show receptions on my arm 3 spots where I was bitten by thee ants. Also the wifi was very poor , it worked & then failed very regularly.

AccorHotels certified review
Hg Business - 28/01/2018
« Disappointing »

Disappointing Room given was unacceptable even after an hour of argue, replacement Room was also not as described when booking Room was smelling Corridor dirty. Customer service trained to put down client requests not to solve it. No adequate guidance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ghantous H., Thank you for taking the time and giving us your feedback! While I wished you had a better experience it is feedback like this we learn and improve. We are going to have a full renovation which will cover the guest rooms and public areas. We have addressed your comments with the housekeeping team to prevent future occurrences. Please be assured we are not training team members to put down client requests, they are working hard to accommodate all preferences and requests and we are accustomed to get great feedback in regards to our team and their warm and friendly approach. That being said, we sincerely regret that your experience did not meet your expectations. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

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