Swissôtel Resort Phuket Patong Beach 5 stars

TripAdvisor rating 4.0/5 1,227 reviews
Swissôtel Resort Phuket Patong Beach
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Room 1

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • Porter
Catering
  • 3 restaurant(s)
  • 3 bar(s)
  • Hot meals
Leisure and activities
  • Services for children
  • Boat excursions
Business services
  • 4 meeting room(s)
  • Congresses/conventions

Hotel location

Swissôtel Resort Phuket Patong Beach

48 Ruam Jai Road
Patong Beach
KATHU
83150
phuket
thailand

Tel: +66676337000

Fax: (+66)676337003

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET INTL AIRPORT At 0km / 14 miles

GPS :7.887525, 98.293954

Our accommodations

Decorated with warm and vibrant colours in a contemporary Thai design, each spacious guest room features a large work area with high-speed Internet access.

Swiss Advantage King Room

  • Max. number of persons: 4
  • Area: From 42

Swiss Advantage King Pool View Room

  • Max. number of persons: 4
  • Area: From 42
  • Mini Bar

Premier King Room

  • Max. number of persons: 4
  • Area: From 32

Premier Twin Room

  • Max. number of persons: 4
  • Area: From 32

Swiss Signature King Room

  • Max. number of persons: 4
  • Area: From 32

Swiss Advantage Twin Room

  • Max. number of persons: 4
  • Area: From 42

Studio Suites

  • Max. number of persons: 4
  • Area: From 48

Premier Twin Pool View Room

  • Max. number of persons: 4
  • Area: From 32

Swiss Signature Suite

  • Max. number of persons: 4
  • Area: From 87

One Bedroom King Suite

  • Max. number of persons: 4
  • Area: From 64

Swiss Signature Twin Room

  • Max. number of persons: 4
  • Area: From 45

Premier King Pool View Room

  • Max. number of persons: 4
  • Area: From 32

Swiss Advantage Twin Pool View Room

  • Max. number of persons: 4
  • Area: From 42

Our restaurants and bars

POOL BAR

Type of cuisine: Wine bar

For those who want to stay hydrated and healthy, sparkling mineral water or one of our revitalizing smoothies made from the freshest locally sourced tropical fruit are the ideal choice.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLAVOURS

Type of cuisine: International

Our all-day dining restaurant Flavours offers an ever-changing menu of tempting and healthy delights. International à la carte fare is served at lunch, with light and fresh Vitality lunch .

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB N' GO

Type of cuisine: International

Always on the go? Why not stop by Grab N' Go located in our lobby and grab a freshly made coffee and deliciously flaky pastry to take along with you on one of your many adventures around.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

On the 7th floor sits our Executive Lounge, the place to host your business associates or just enjoy an informal drink with friends. A round of signature cocktails, all day canapés and a quick game of pool is a great way to unwind in exclusive style.

THE DRUNKEN LEPRECHAUN

Photo non contractuelle / Strictly non binding

If it's a traditional Irish Pub experience you seek, discover your pot of gold (or pint of Guinness) at the end of the rainbow when you visit The Drunken Leprechaun. Enjoy the liveliest music and Entertainment.

DBAR

Photo non contractuelle / Strictly non binding

For a sophisticated pre-dinner cocktail or a late evening nightcap, Dbar is the perfect place to kick back and reflect on your amazing day in paradise. Enjoy your favourite high-end spirits, mixed drinks and cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 345

  • Maximum capacity: 390 people

  • Maximum banquet capacity: 309 people

Find out more

Our guest reviews for
Swissôtel Resort Phuket Patong Beach

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,016 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,227 reviews

Lack of warmth during the stay

Customer review rating 4.1/5

N. C. Couples - 08/09/2019 AccorHotels review

The stay was with my girlfriend and we were on a leisure trip for our vacation. It started off on a good note with Ms.Nina greeting us at the reception. Post check-in formalities when we went to our room we say that although our request for an upgrade was met but an Interconnecting room was given to us without any information. I requested for the room to be changed which was done spontaneously and we did not mind any of the services till then. When we went to the other room, while using the washroom we noticed that the sink was blocked so we informed the telephone operator and requested engineering assistance, which took 20 minutes and one reminder call to get fixed. After a tiring journey we were hustling around for comfort, this was not a pleasing experience. Later during the evening we requested for some white wine glasses and a wine chiller in our room since we were carrying our own wine, we were blatantly told on our faces that ice for the wine chiller will be chargeable, which we thought was irrational. During the breakfast timings we had reached 10 mins before the buffet gets closed and we had picked up our food l, but still post the breakfast timings we were told to vacate the restaurant since the housekeeping had to clean the restaurant. Overall the services weren't used extensively by us but the lack of warmth will not make us choose Accor hotels for our vacations again.

Dear C. N., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

i had great and relax time

Customer review rating 4.1/5

Alanjari Friends - 08/09/2019 AccorHotels review

ms nina was very helpful and friendly

Extremely Satisfied

Customer review rating 4.1/5

Arthur N. Couples - 01/09/2019 AccorHotels review

Front desk manager Jonathan went out of his way to ensure our stay was stress free and enjoyable. All the staff very friendly and polite but was I mentioned Jonathan provided exceptionnel service.

Too crowded with cheap crowd. Why do u accept cheap quality guests ?

Customer review rating 4.1/5

Sai P. Friends - 31/08/2019 AccorHotels review

Stayed many times. Always has been good. But this time, very bad experience because of the disgusting quality of guests that u had ( group tour).

The best holiday for us

Customer review rating 4.1/5

T. Families - 31/08/2019 AccorHotels review

Perfect

Good service,near the beach,very convenient!

Customer review rating 4.1/5

Cherry Friends - 30/08/2019 AccorHotels review

The service of this hotel is well. The reception girl is very kind and patient. The room is clean and comfortable. The swimming pool is a little small but water is clear.Nice place!

Spacious rooms, Great Location.

Customer review rating 4.1/5

A. Families - 29/08/2019 AccorHotels review

Got my room very late. Had to debate a lot just to get a room. once that was finally done, I was satisfied with the rest of my stay. 1st two days I found room service slow, probably due to weekend rush, rest of days things were good.

Great stay

Customer review rating 4.1/5

Deneace Business - 29/08/2019 AccorHotels review

We had a very pleasant stay. The staff were great and really looked after us. Nothing was too much trouble. We will definitely stay again.

Second time, perfect stay in every way

Customer review rating 4.1/5

Eamon F. Solo - 27/08/2019 AccorHotels review

From checking in to checking out the staff exceptional. Always helpful and willing to help if needed anything. Clean with perfect location. Would recommend to anyone looking for an exceptional stay in Patong Thank you

What a place to stay staff were beautiful

Customer review rating 4.1/5

Colin K. Couples - 27/08/2019 AccorHotels review

Great facilities great staff

Customer review rating 4.1/5

V. J. Couples - 26/08/2019 AccorHotels review

Breakfast was good reception service was good Rooms were pretty small.

Executive club staff exceptional

Customer review rating 4.1/5

Kerry C. Couples - 26/08/2019 AccorHotels review

Roxanne Belle Sky and Zara should be highly commended on their customer service - we usually stay in only 5 star hotels- these staff members belong in a 5star hotel. The hotel is very tired and is in desperate need of a revamp. The executive club needs to be taken up a few notches also I terms of what is available to the customer. We arrived around 9.30 pm after a long flight- however could not have anything at the club- this should be pointed out to consumers.

Property needs pest Control . There were Cockroaches at the breakfast area

Customer review rating 4.1/5

Mayur T. Families - 25/08/2019 AccorHotels review

The property needs pest control. There were Cockroaches at the breakfast area which were spotted all the 4 days of our stay . I had raised this concern to the staff how can one have breakfast if there are cockroaches on the table .Their response was the furniture is getting old that's the reason Cockroaches are sign of unhygienic condition in kitchen hope the hotel takes my comment seriously

Motel standards

Customer review rating 4.1/5

J. H. Business - 25/08/2019 AccorHotels review

The pillows in my room smelled of bacteria and mold. It took 3 days for the staff to resolve the issue. When resolved I only received 2 pillows not mute original 4. I feel like the spark has died down in this hotel.

Dissapointing

Customer review rating 4.1/5

J. Couples - 25/08/2019 AccorHotels review

Great staff but our room was awful, if it wasn't for the fact we were only staying one night i would have moved to another hotel

Customer review rating 4.1/5

Anonymous Solo - 25/08/2019 AccorHotels review

Great experience. Clean with modern ameneties. Lovely staff.

O. S.

Customer review rating 4.1/5

O. S. Families - 25/08/2019 AccorHotels review

It was OK the property should be renovated specially the floors outside rooms must be upgraded

A nice place to stay

Customer review rating 4.1/5

K. Families - 25/08/2019 AccorHotels review

The receptionist was wonderful and gave us our preferred room. Food was GREAT. The staff was very helpful. The only con was that the rooms were not properly swept sometimes and one time you ran out of towels which was weird.

Not worth for holidays, the stay was full of stress and was challenging getting complaints sorted.

Customer review rating 4.1/5

Aliasgar R. Families - 25/08/2019 AccorHotels review

The Hotel houses only 4 lifts and it was always challenging getting up and down, waiting time at the lifts was 10mins every time. Specially during checkout time, we waited more than 20mins and eventually had to carry our luggage via staircase as the airport pickup was waiting and the lifts were busy. There should be a provision for service lifts to take the luggage in a timely manner. Another problem was understanding of the issues by the housekeeping staff. In our room there was issue with the lights, The lights were not closing and every day we had to lodge a complaint and the engineer use to come and to temporary fix. Upon our strong complaint the management attended on the 3rd day which was too late as we stayed for 3days and 2days were stressful because of the issues with the lights. The Hotel manager sent us the letter of apology but that has no value as our holiday was spoilt already, The hotel manager did not felt necessary to personally meet us and clarify the issues, whenever i asked the reception that i want to persoanally speak with the manager they told he is busy and will call you later which never happened. Very unprofessional indeed. In future i will never stay with Swissotel Phuket niether will recommend to anyone. The restaurant at breakfast time was so busy that we had to wait 10-15mins to get a table for our family and the attendent at the restaurant is not courteous enough to explain the issue and just only tells to wait. again very unprofessional way of handlig the problems.

The hotel is good but the room amenities need to follow up

Customer review rating 4.1/5

Kennix Friends - 25/08/2019 AccorHotels review

It was a fantastic stay with your hotel, it's very comfortable, next beside the hotel, have a lot of entertainment to choose. However, room 330 I have been stay for 7 days, everyday when we back to the room, there is always had some moldy smell, even we ask for air refreshment, is not help, seem like a long time room have no one stay in that type of room. Daily we were ask for room make up, the problem happen with us that is the towel always not refill complete, daily we ask it, and housekeeping send to us, but that towel not what we need, the other time we went out somewhere for half day, when we back to room, nothing refill even room not clean clearly, at last we found out there are two fly in our room, that so nasty.

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