Hotel - Swissôtel Resort Phuket Patong Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Patong Beach

4.0/5 1,149 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Porter

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Boat excursions

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Hot meals

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Decorated with warm and vibrant colours in a contemporary Thai design, each spacious guest room features a large work area with high-speed Internet access.

  • 383 rooms
  • 2 rooms for people with reduced mobility
  • 59 connecting rooms
  • Baby bed
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Iron in room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 855 reviews

Our guest reviews for Swissôtel Resort Phuket Patong Beach

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,149 reviews
Visitor Friends - 15/03/2019 AccorHotels certified review
« New to Phuket »

The hotel is well located a few minutes walk west to the beach and at the southern end of the stretch of Patong Beach, a little away from the hustle and bustle of the crowds of tourists. Towels for the beach are available in the lobby. Hotel staff are excellent and for the most part friendly and helpful. The rooftop pool is always crowded and the lower floor pool not so busy but less exposed to sun. A complimentary drink at the rooftop bar is a nice touch. Please keep this feature. Breakfast at the lobby level restaurant is sufficient and at a good price. The rooms and beds are a good size and clean. I would recommend this hotel and I would not hesitate to stay there again should I ever visit Phuket or need a place to stay at Patong beach.

Mike Couples - 12/03/2019 AccorHotels certified review
« Great »

Great

P. S. Couples - 12/03/2019 AccorHotels certified review
« S. »

Excellent staff extremely friendly, room very clean , breakfast choices vast and all very fresh , quiet rooftop pool and stunning views.

R. Couples - 09/03/2019 AccorHotels certified review
« Great location with good quality service »

Wonderful location .everything was accessable within walking distance . Good breakfast . Cooperative staff.

James Couples - 09/03/2019 AccorHotels certified review
« Convient location for the beach »

Good hotel close to the beach, however needs an upgrade especially the rooms. Roof bar and pool are a good addition and arelaxing area away from the madness on the streets below. Overall providing what it promises, check in and check out was efficient.

Ana Families - 05/03/2019 AccorHotels certified review
« Lovely hotel »

2 nd time staying in this hotel did not disappoint. All staff is very helpful and welcoming.

J. M. Couples - 04/03/2019 AccorHotels certified review
« Overall experiance was really great. »

The staff was very friendly. 7/11, burger king, hard rock cafe, hooters etc was very nearby. Even Patong beach and Bangla street both very close. The view from the rooftop is awesome. There are two swimming pools ( 3rd, 7th floor ). Service was great.

A. G. Families - 02/03/2019 AccorHotels certified review
« Location is good but hospitality is poor. »

I travelled in this hotel in January'19 end with my wife & 3 year old son. This property is located in a very good location. But as far as hospitality is concerned i am not satisfied.

V. K. Families - 02/03/2019 AccorHotels certified review
« Smelly rooms, staff knowledge disappointing! »

When we first checked in, we were told because we had a child who is 10 will get charged 1,090 bhat a night. And we also have to pay for his breakfast. I was disappointed as the child was going to share the bed with me. So why was I going to pay extra for? We were tried after a long flight so I didn’t say anything and we went to our room. Upon check the guy told us we were upgraded. When we entered the room, it smelled like a rotten cardboard it was so bad that the first night it was very hard for us to sleep. Next day I went and spoke to Bee and she offered to get housekeeping to put aroma oil in the room and try it for that night and if the smell doesn’t go away she’ll get our room changed. And she told us that child under 12 is free to stay in the rooms if we didn’t has extra bed for him and we only had to pay for breakfast. I was happy with that. Thank you BEE Housekeeping were very professional and cleaned our room prefect. Thank you housekeeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. V., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Anonymous Couples - 26/02/2019 AccorHotels certified review
« it was good »

we liked the location its near the beach, the food was so good, the problem was on two points first our room was above hard rock bar there was noise through all nights we cannot sleep second point there were ants all over the room this was very annoying for us

Farida M. Friends - 25/02/2019 AccorHotels certified review
« Comfortable rooms. Warm reception »

Hi. The reception staff was very good. Our checkin was quite Smooth. Since our rooms were not ready they upgraded us to better bigger rooms. Though we were given back rooms facing hard rock the music was loud but we did not mind it. The gang way towards our rooms was a bit dark for my liking. House keeping and cleanliness was excellent. The only problem where I was unhappy was that I was not given drinking water in the restaurant after the buffet time was over and Secondly we left for the airport at 6.30am instead of our earlier time of 7. The staff would not allow us to take boiled eggs out of the restaurant. We had paid for our breakfast. 2 boiled eggs carried outside the restaurant at 6.30 am would not really have mattered to the staff, infact it would have given us a better feeling for the hotel just before leaving. Some rules can be bent for customer satisfaction.

K. C. Families - 24/02/2019 AccorHotels certified review
« Would definitely stay here again! »

Every single staff member was friendly, in fact more than friendly. The breakfast is the best I have had anywhere in the world and I have travelled extensively. Staff remembered our preferences for drinks after first day and just brought them to us when we came in for breakfast. Tar, Poppy & Bumblebee at reception went over and above to make our little girl feel like a super special guest. I had quite severe food poisoning and staff were fantastic bringing cleaning up, checking on me, bringing coogee rice, asking if i wanted to go to hospital etc. I also sustained a nasty injury requiring a lot of medical intervention - staff were very kind and prompt providing a wheelechair. They also offered to move our room closer to the lifts but we only had 2 additional night left of our stay. The first couple of days we had to call for an extra towel as there were 3 of us in the room, not 2, and only 2 towels provided. It would have been nice to have the daily bottles of water put in our fridge rather than room temperature but maybe that is how a lot of guests like it? The kids club seemed more suitable for younger children so Miss 7 had hr face painted (by a trainee who was excellent) but that was her only visit - admittedly we were on tours when cooking was scheduled.

Savannah Solo - 24/02/2019 AccorHotels certified review
« Average stay. »

Amazing location and your staff is amazing!! They handled my room not being ready on time like champs! I was disappointed that I didn’t get a king bed. The “up grade” felt more like a down grade cause I don’t use the mini bar in the hotel I go to. And I usually sleep in hostels so I was looking forward to a king bed. And I don’t drink so the gesture of a free drink by the pool when my room wasn’t ready was a quick recovery, but I didn’t get a chance to use it. The room smelled awful. It was a mixer of stale Water and old socks. I had to open the door and stand there for a min and let some fresh air in before I could go into the room. Overall it was just a average stay. But your staff killed it and where friendly and kind and just wonderful! My only complaint was the woman who made my day trips could have used a bit more English, but I don’t speak ANY Thai so I’m just thankful that she spoke enough to get my day trips for me!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weitzel S., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that there are few aspects in the hotel that did not meet your expectations; please allow me to express my sincerest apologies. On the other hand, I am greatful that you appreciate our team. I would definitely pass your wonderful comments to them. I am sorry that you did not get a chance to enjoy your welcome drink voucher. I am sure that my colleague would love to provide you a soft beverage only if they got a chance to know. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Jiawei W. Families - 21/02/2019 AccorHotels certified review
« Good service, Very good breakfast, Poor bathroom, noisy! »

The reception staffs are very warm and nice attitude, our stay is cover the weekend period, and we are a family group with one baby and two elder ppl. The room is just above the Hardrock bar which is extremly noisy, music was lasting until 2 am !!!! which we cant sleep even close the window. Bathroom is big but there is no partition for showering which cause the water everywhere! And toilet is not working during midnight, semlling come from the sink and was discdisgusting. The kids zoon staff is very nice, pool bar is nice and good view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Du Y., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On the other note, I am glad that you appreciate our team at the Front desk team and Kids World. I am very certain they would love to hear your feedback. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Girish Couples - 20/02/2019 AccorHotels certified review
« Superb ... Please keep it up »

It was immensely relaxing as well as satisfying

Peter Solo - 20/02/2019 AccorHotels certified review
« Hot »

It was nice with the front of house staff . But the hardware especially the air conditioning doesn’t work well .

Man F. C. Families - 19/02/2019 AccorHotels certified review
« Nice and good hotel. »

Room is nice and clean. my children love it very much. The breakfast private lodge is nice. it's very exclude to us. Specially to family. we can enjoy our time and not affect other people. however I was living in lv 6, I guess there was a party on lv 7 ball room or similar areas which is directly above my room. the music was so loud and we had hard time to put the children on to bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fai C. Man, We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

Lawrence W. Families - 19/02/2019 AccorHotels certified review
« Quality of stay in general was below par »

Breakfast spread was clearly not good in terms of quality and display . Many a times, empty food tray were not replenish . Bread slices was the worst I ever experience . Inconsistent in slicing thickness . One end can be very thick and other end of the bread was paper thin. My live bread caught fire in the toaster because the the paper thin edge .

Abhishek Couples - 19/02/2019 AccorHotels certified review

Poor customer service. Rooms are not proper. So much noise coming from outside in the room. No one able to help on this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patni A., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

Nish K. Solo - 19/02/2019 AccorHotels certified review
« Friendly staff & good location »

Very friendly Front Office staff. One of the staff member (she is name I think Start with T short name) show me the facility and provide good information I ask. Good buffet breakfast Room is spot on. Clean and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. N., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

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