Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,931 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,931 reviews

TripAdvisor Rating  5.0/5  2,590 reviews

Certificate of excellence 2024

Great Stay

TripAdvisor rating 5.0/5

marryok19 TripAdvisor review

Great location, connected to the mall if you wanna buy something nearby. Best services by staff Thank you to Anitya Reservation, Felix Bellman, Eggy Reception. Especially to the butlers (Rizky, Leo, Alyssa) who took main part of making my stay became memorable.

Great Hospitality and Service From Raffles jakarta

TripAdvisor rating 5.0/5

Kelvin O TripAdvisor review

The room, service, and hospitality were very excellent. The butler named Mr. Leo was very helpful and kind. And also thanks again for Mrs. Rhany for great assistance during our stay on May 10 - 11. I really recommend Raffles Jakarta for those who want to stay at 5 star hotel in Jakarta

Dear Pak Kelvin, Thank you so much for your kind review of Raffles Jakarta. We are thrilled to hear that you enjoyed your stay with us. Your butler, Leo, will be delighted to know that his service positively impacted your visit. Your recommendation means a lot to us and truly reflects our commitment to providing exceptional hospitality. I regret that I could not meet you during your stay, but I eagerly anticipate the opportunity to welcome you and your friends back soon. Please get in touch with me directly if you have any special requests for your next visit. I am a message away. Warm regards, Rhany Guest Experience Manager

Amazing two night stay experience

TripAdvisor rating 5.0/5

Derry A TripAdvisor review

1. Amazing service and hospitality by the butler team (Ms. Yuli, Mr. Irfan, and all the butler in raffles service whatsapp number) 2. Best room for our family (Artist Suite), supported by pregnancy pillow for my wife, most comfort kingsize mattress, with a great view to the city. 3. Second to none In-room Dining. The Oxtail Soup and Fried Rice are the simply the best. 4. We really like the pool, our daughter very happy playing in the jacuzzi. She also like the Kids Playground (Outdoor and Indoor) 5. Very comforting food in the Arts Cafe for breakfast, and Raffles Club for afternoon tea and evening cocktails. 6. Easy access to Lotte Shopping Avenue. Very convenience for nearby stroll. 7. Very nice of houskeeping team. (Mr. Arief and team) That keeping our room always in the best shape, and got a little surprise set up for our beloved daughter. Definitely comeback!

Dear Pak Derry, Thank you so much for taking the time to share your wonderful experience at Raffles Jakarta. It warms our hearts to know that you and your family had a memorable stay. It brings me great joy to learn that our butler team, particularly Yuli and Irfan, provided you with exceptional service. Your positive feedback on the Artist Suite and the special touches, such as the pregnancy pillow for Ibu Afina, is greatly appreciated. We are also pleased to hear that our in-room dining met your expectations, including the Oxtail Soup and Fried Rice. It's fantastic that your Jasmine enjoyed the pool, jacuzzi, and indoor and outdoor playgrounds. Our housekeeping team, especially Arief, will be thrilled to hear that their efforts made your stay extra special with their little surprise for her. I'm pleased that you enjoyed the breakfast at Arts Cafe and the afternoon tea and evening cocktails at the Raffles Club. And, of course, the convenience of Lotte Shopping Avenue is a great bonus for our guests. As a valued ALL Diamond member, I sincerely appreciate your loyalty. I regret that I could not meet you during your stay, but I eagerly anticipate the opportunity to welcome you and your family back soon. Please do not hesitate to contact me directly for any assistance with your future stays. Warm regards, Rhany Guest Experience Manager nuryanti.achmad@raffles.com

Great homely services

Customer review rating 5.0/5

Mr Q. Business - Confirmed reviews ALL

Everyone does above and beyond to make it welcoming and comfortable for the guests. We had drinks to celebrate a colleague's birthday in Writer's Bar and Danielle in Writer's Bar surprised us with a cake and candle. Marvin , bartender, made us a delicious Old Fashion.

Dear Mr. Q., Thank you for sharing your heartwarming experience at Raffles Jakarta. We're thrilled that our team, especially Danielle and Marvin, went above and beyond to make your colleague's birthday celebration unforgettable. Your kind words inspire us to continue providing exceptional service. We're grateful for your perfect ratings and recommendations. We are looking forward to welcoming you back soon for another memorable stay. Sincerely, Rhany Guest Experience Manager

Well located

Customer review rating 3.5/5

Ronald Friends - Confirmed reviews ALL

Well located and good breakfast

Dear Bapak Ronald, Thank you very much for sharing your thoughts with us. We truly appreciate your feedback and are pleased to hear that you found our location convenient and enjoyed the breakfast during your stay. I understand your disappointment regarding the twin-bed room not being available. I'd like to clarify that the room allocations for this particular stay were determined by the organizing committee, and our team followed their instructions as closely as possible. Unfortunately, due to a high demand and full booking commitment for the group, we couldn't accommodate the request for a twin-bed room on this occasion. I apologize for any inconvenience you experienced in sharing the bathroom and the lack of privacy that followed. We always aim to provide a seamless and comfortable experience, and I'm truly sorry that we weren't able to offer a solution regarding the bed arrangement. Additionally, I acknowledge your concerns about waste disposal and will ensure our team reviews the provision of appropriate bins and paper bags for waste management. Your valuable comments will be shared with the relevant departments to ensure we continue to improve our services. Please feel free to reach out to me directly if you have any additional concerns or suggestions, and I sincerely hope we will have the opportunity to welcome you back to provide you with a more enjoyable stay. Warm regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

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Other web-users rate our hotel

  • 280 reviews 9.1/10 Location
  • 772 reviews 9.5/10 Room
  • 1,279 reviews 9.6/10 Service
  • 5 reviews 8.1/10 WiFi
  • 463 reviews 8.9/10 Food
  • 353 reviews 9.4/10 Amenities
  • 336 reviews 9/10 Comfort
  • 308 reviews 9.7/10 Vibe

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