Hotel - Raffles Jakarta
Raffles	 Hotel Raffles	 Hotel

Raffles Jakarta

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4.7/5 1,239 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Well-lit parking
  • Accessible bathroom
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Outdoor playground for children
  • Tennis

Catering

  • 1 restaurant(s)
  • 2 bar(s)

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services.The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

  • 173 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,239 reviews

Our guest reviews for Raffles Jakarta

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Et Business - 14/02/2018
« Stay in Raffles Hotel, Jakarta »

Enjoyed the short stay at Raffles Hotel, Jakarta. This is my first time staying in Raffles. Have really enjoyed the big nice room with a great unblocked view of the city and friendly service of the hotel staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for having the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to know that you experienced a comfortable stay and enjoyed the view of Jakarta city from your room. It is our pleasure to serve you and thank you for your kind words, this motivating comments will definitely encourage us to strive to continue to improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back at Raffles jakarta Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Anonymous Business - 13/02/2018
« Pleasant stay ! »

Your breakfast variety has expanded to include more Indonesian local dishes......good try !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your feedback regarding your stay at Raffles Jakarta. It is great to know that you had a pleasant stay with us and enjoyed the breakfast variety at the Arts café. I have noted your preference on fruits as the welcome amenities and thank you for your feedback on the area of improvement. We sincerely appreciate the unique opportunity to view ourselves through your eyes as we strive to continue to improve in our quest to achieve service excellence. Once again, thank you for sharing your feedback and we look forward to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Tony P. Business - 12/02/2018
« Great service. »

Excellent. Staff very friendly. Wherever I went. Really enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your experience regarding your stay at Raffles Jakarta. We are delighted to hear that you experienced an enjoyable stay with us. It is our pleasure to have you as our guest and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience and we look forward to welcoming you back at Raffles Jakarta Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Rikma A. Families - 12/02/2018
« Extraordinary »

We had a very warm welcome and the service overall was excellence. We experienced our stay beyond our expectation especially for my kids. They were surprised that we had a very special welcoming letter and goodie bags. Staying at Raffles was the best staycation they had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your experience regarding the stay at Raffles Jakarta. We are delighted to hear that you and the family experienced the Raffles's legendary service, also had an excellent stay. Our Butler team is very happy to know that your children loves the goodie bag. It is our pleasure to have you as our guest and all of us at Raffles Jakarta look forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Andre R. Business - 11/02/2018
« Its awesome, the rooms are big and the facilities are great. »

I felt so comfortable, espescially in my own room. The power supply near bed is one of a thing, I could use them to charge my phone while in bed. If there is anything that could be upgraded is to add more complimentary drink in the refrigerator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Sk T. Business - 07/02/2018
« Good experience »

Nice room and breakfast spread is excellent. However the coffee machine in the room is not clean properly. Had molded milk smell in the machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are pleased to hear that your stay experience was excellent and enjoyed the breakfast at Arts Café. Thank you for the constructive feedback on the in room coffee machine cleanliness, we apologize for the inconvenience. Rest assured, that we have taken your feedback as an opportunity to review our operating procedure and identify any training requirements to ensure that no other valued guest experiences similar shortcoming. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Sheila Business - 07/02/2018
« Good, comfortable and pleasant stay »

Tried SPA - massage for 1st time since was given 20% offer. Good service, massage was good and well taken care. Only thing, I stayed at 19th floor and can hear the traffic/car beeping at night during sleep. Not so soundproof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are pleased to know that you had the opportunity to experience the spa facilities and enjoyed the services. Thank you for sharing your experience in the room and please accept our apology on the inconvenience. We look forward to welcoming you back at Raffles Jakarta and we will ensure you will not have similar experience as the previous stay. Thank you again for sharing your experience, and wish you a great day ahead. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Galuh T. Families - 07/02/2018
« Perfect place to spend weekend with you fam »

Great hotel with great services and hospitality..warm front officer..a perfect place to spend weekend with family.. green rooftop garden nd nice swimming pool..and a cozy bedroom..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your experience regarding your stay at Raffles Jakarta. We are pleased to know that you experienced an enjoyable stay with your family at Raffles Jakarta. The garden, swimming pool are one of the favorite place for our guest and we are happy that you have the opportunity to enjoy the facilities. We look forward to welcoming you back at Raffles Jakarta and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Balasubramaniam G. Business - 06/02/2018
« Excellent as expected »

Glad to be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your feedback regarding your stay at Raffles Jakarta. We are pleased to hear that your stays have been excellent and it is our pleasure to serve you. Thank you for your continues support to Raffles Jakarta and we look forward to welcoming you back to your home away from home. Thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Rendi J. Business - 06/02/2018
« Im very happy stay at Raffles »

your services overall is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We aim to provide the highest level of service and we are pleased to know that your stay was enjoyable. It always a pleasure to receive positive feedback and this motivating feedback will be shared to all of our team as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Hritesh M. Business - 06/02/2018
« Fantastic !! »

Felt at home !! Very courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. We aim to provide the highest level of service and it is our pleasure to serve you. We are pleased to know that you enjoyed a fantastic stay with us and we look forward to welcoming you back at your home away from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Ivy Business - 05/02/2018
« Great service, exceptional room, helpful staff »

Overall my stay was pleasant and I felt welcomed by all the staff at Raffles. My butler gave me a little piece of leather to organize my cable which was a nice surprise. When I had a drink at the Writer's bar, staff were friendly and I enjoyed chatting with them. Room service was great too. The only two comments I have is that 1) this is the second time I've stayed at Raffles in 2 months and the first time I told my butler I don't eat apples, so I was a little disappointed that the fruits left for me in my room were apples (my preference probably did not go back to your CRM system). 2) It's not the staff's fault but I did not receive details of car I booked even an hour prior to prearranged pick up time. Also the car was 40 minutes late - understand there was traffic but it could have been better managed if there were more communications.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your experience regarding your stay at Raffles Jakarta. I am happy to hear that you enjoyed a pleasant stay with us and our passionate team had made you feel welcome during the stay. Thank you for sharing your feedback on the fruits preference and car booking which I understand how disappointed you were, with that please accept our apology for the inconvenience has caused you. Your feedback definitely will assist us to improve. Thank you again for sharing your experience and we look forward to welcome you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Yada S. Business - 04/02/2018
« Good service »

Overall great from airport pick up to hotel service, only the one thing you missed is to deliver my laundry in time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are pleased to hear that your arrival experience was seamless and had an enjoyable stay with us. Thank you for your feedback on the laundry services and please accept our apology for the inconvenience has caused you. Rest assured, the corrective action will be taken for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Anonymous Business - 02/02/2018
« Smooth and efficient »

Staffs are friendly and efficient. Room is clean. There are welcome chocolate but as it is exposed to air, not sure if it is safe to consume.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. Thank you for your kind note on the efficiency and friendliness of our colleagues, as well as the cleanliness of the room. We are happy to hear that you stay was enjoyable. Thank you for your feedback on the welcome amenities presentation and this, definitely assist us to improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Jeffrey Business - 02/02/2018
« Very good »

trouble free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are happy to hear that you have experienced an enjoyable stay with us. Thank you for your note on the areas for improvement. We appreciate your feedback which will assist us to improve our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Qh L. Business - 02/02/2018
« Great Experience with Raffles »

This is the 4th time for me to stay in Raffles Jakarta, and Raffles never fail to impress me with their warm hospitality and incredible attentiveness. Few examples that I could share with you: 1. When I first stayed at the hotel, and I requested for a yoga mat, and since then whenever I come back to the hotel, the yoga mat will be arranged in my room. 2. We were stucked in a closeby shopping mall and struggled to get a cab home, I contacted the hotel, and the hotel arranged a Taxi for us by flagging down a taxi who just dropped a customer. The hotel offered to pay for the trip for the taxi driver to drive to the shopping mall. However, in between of the 1 hour waiting time, we managed to find another taxi who can immediately bring us back (instead of waiting for another 30 mins), I sorrily informed the hotel wanted to cancel the taxi that is on the way to us. I offered to pay for the trip, but Raffles generously took up charges and apologised for not being able to help. On top of that, they arranged hot tea served in our room. As soon as we got back to the hotel, escaping from the horrible jam, we were welcomed by a good hot pot of tea in our room, making us feel comfortable. Thank you raffles for doing it, you have gone extra miles to make us feel home! 3. I placed a book at my bedside, and the next day, I received a bookmark in my book, with a note greeting me Happy reading! and hopefully, the bookmark would come in handy for me! It was a pleasant surprise as I didn't expect this from the staffs at all, the bookmark did come out handy! 4. We were there for business, and one of the amazing surprises that blown us away by Raffles was an invitation for us to a 5-course wine pairing evening meal. During the dinner, we enjoyed ourselves with fantastic wine and delicious meal. Thank you Raffles for all these incredible experiences. You were the one of the reasons for me to go back Jakarta. You definitely made me feel home and rested whenever I am traveling for work. Well done and keep up the good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your experience at Raffles Jakarta. We are delighted to hear that your stay has been enjoyable and Raffles Jakarta has became your home away from home. We are humbled to be named the best and proud to serve you. Thank you for your kind and motivating words, I will share this positive feedback to all our colleagues as we strive to continuously to improve the quality of services. Thank you for your continuous support to Raffles Jakarta and our passionate team look forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Anonymous Business - 02/02/2018
« Another great stay! Thoughtful service with much heart! »

Great - room was fabulous, service was warm and caring. I appreciated the birthday celebration efforts too with the flowers and the cake. The room butler team was also wonderful, especially with the thoughtfulness in putting the left over cake in the fridge for freshness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. We are pleased to hear that your stays have been wonderful and enjoy the facilities in the room. Once again, Happy Belated Birthday and we look forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Herleni K. Business - 01/02/2018
« I am very impressed »

The cozy, private, luxurious room n service I ve been have....so 2 night there was felt too short Delicious breakfast...great services..from arrival check in till leaving.. Espescially thanks to #Ikram who accompany us n have a nice chitchat during waiting for the taxi.. Wish someday We will come and stay again in Raffless hotel.. Regards to all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to write a motivating feedback in regards with your stay at Raffles Jakarta. We are delighted to know that your stay at Raffles was enjoyable and memorable. I have shared this feedback to Ikram and all colleagues, this positive feedback serves as encouragement to all of us. We certainly look forward to welcoming you back at Raffles Jakarta. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Kamesb C. Business - 01/02/2018
« Memorable »

Very comfortable n feel at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your feedback regarding your stay at Raffles Jakarta I am happy to hear that you enjoyed a comfortable stay with us and delighted to know that Raffles Jakarta has became your home away from home. Thank you for your continuous support and we look forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

AccorHotels certified review
Ricky Q. Business - 01/02/2018
« Superb stay with top-notch service »

- Room and facilities were awesome - Staff was extremely helpful and go out of their ways to make my stay comfortable - Special appreciation to my personal butler Bogi (sorry for misspelling) who was attentive to my needs. - The main differentiating factor between Raffles and other 5* hotels in the vicinity, was the excellent service provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for having the time to share your stay experiences at Raffles Jakarta It is always a pleasure to receive positive feedback and we are delighted to know that your experiences was awesome. We are humbled to be named the best and proud to serve you. I have shared your motivating feedback to Bogik and all of our colleagues, this serves us as an encouragement to continuously to strive on the quality of service improvement. All of us at Raffles Jakarta look forward to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Assistant Director of Rooms

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