Hotel - Raffles Jakarta
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Raffles	 Hotel

Raffles Jakarta

Ciputra World 1  Jl Prof Dr Satrio Kav 3 5 
12940  Jakarta
INDONESIA

Based on 575 reviews
AccorHotels Rating Based on 575 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessible bathroom
  • Outdoor playground for children

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Outdoor playground for children
  • Tennis

Catering

  • 1 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services.The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

  • 173 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 575 reviews

Our guest reviews for Raffles Jakarta

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Couples - 12/07/2017
« Remarkable Service Indeed »

Nice room, very comfortable bed. The window should be cleaner though. Not really an issue in the night. but a bit disturbing during the day,as it blurs the nice city view. Staffs were really friendly and attentive. Also had some tea at The arts cafe. But strangely we didn't get any discount as written in our promo package in the website. Overall, we were really satisfied during our stay. and we really looking forward for our next stay. PS : A hand soap in a seperate dedicated container in the bathroom would be a nice feature.

AccorHotels certified review
Rere R. N. Families - 12/07/2017
« everything was just perfecttttt »

it was great staying at Raffless Hotel. Love it so much. Even it just one night stay. Everything was very nice

AccorHotels certified review
Yuli A. Families - 12/07/2017
« Excellent Service »

Staff service is superb, great location

AccorHotels certified review
Anastasia S. Families - 12/07/2017
« Best weekend stay at a hotel »

It was a pleasant stay over the weekend, and mostly on my birthday, they upgraded the room with the best view over the garden. the room is awesome, clean and spacious. hotel crew and services was very helpful and friendly, breakfast at Art Cafe is the best place to eat. it was an Excellent stay ever! Thank you Raffles Jakarta Hotel.

AccorHotels certified review
Anonymous Families - 12/07/2017
« Stefen »

Excellent

AccorHotels certified review
Foster K. Couples - 07/07/2017
« Great service, very personal touch »

Great service, with personal touch across all hotel's employee.

AccorHotels certified review
Akin Families - 07/07/2017
« Mr. »

Excellent

AccorHotels certified review
Sam Families - 07/07/2017
« Simply one of the very few best 5-stars (plus) in Jakarta »

We stayed during the peak season of Lebaran holiday. Everything was great, from check-in to check-out. We were given Room 1904 which is perfectly fine. The hotel knows how to treat their guests, especially those who are coming as a family with small children. We were celebrating our 3 years-old son's birthday and they were generous in preparing some birthday surprises, even replenished the sweet treats on the following day. Service level was great and we can feel a sense of personal touch (greeting our names, etc). Breakfast spread was great, perhaps beyond expectation, and the F&B people were very attentive and we'd never seen them understaffed. I wouldn't hesitate to say that this part of their service simply has topped its comparable rival such as Keraton at the Plaza. The pool was also great (except that it was way too cold as some other lower tier hotels would have heated or warmer pool), however we were surprised that the waiter came with free iced water and some sliced fruits. Surely an added level service that I did not find in other Accor premium brand such as Sofitel Nusa Dua. There were only two downsides from our overall experience: 1) On the second day we were surprised to see after we returned back in the afternoon, having to get our kids to shower, we were only given one bath towel after the room make-up. But that's just one small thing which did not ruin the overall experience. 2) We were quite surprised to know that as a standard room guest (Raffles King), we were just given Etro shower amenities, which is just okay, nothing special. To be quite honest for an upscale chain such as Raffles, we were expecting something better since I also had Etro when I stayed at another five-star hotel which comes from a lower tier, compatible with Pullman, or even in a recent experience, I stayed at one new four-star hotel in Gajah Mada area and was surprised to have Etro shower amenities. While the hotel said that they provide butler service and we were given a namecard of the butler upon check-in, however, that's just it, and it seems that they were always busy. I remember staying at Keraton several times and we were pleased to have their butler personally knocked on our door (or called us) and asked us if everything is okay and if there is anything else we need that they could bring for us? Now that's real butler service. Again, overall we completely understood the nature of Lebaran holiday where occupancy is always high. Those are just small things which did not really ruin the overall experience.

AccorHotels certified review
Siddhi W. Families - 07/07/2017

pleasant

AccorHotels certified review
Eve Families - 07/07/2017
« greatly Satisfied »

From the very first time, when we all went to Raffles Jakarta, we are all happy with the service and the admosphere. When we stayed there during Lebaran holiday, we also satisfy with the room and the service. Eventhough when we got ptoblem, we just called the service center and all problems immediately solved. In conclusion, we are very happy to stay at Raffles Jakarta and looking forward to staying there in the future.

AccorHotels certified review
Andrew M. Business - 07/07/2017
« The finest hotel, perhaps in the world, not for its luxurious facilites, but for the honest finest hospitality »

Right from the very discreet reception until checking out the service is impeccable. It seems each member of staff apart from being super polite even know my name- The rooms are just fantastic, comfortable, clean and spacious, whilst breakfast is a real feast. I can find nothing to criticize

AccorHotels certified review
Charles L. Families - 06/07/2017
« I really enjoyed staying in Raffless Jakarta »

I really enjoy staying there.

AccorHotels certified review
Christiany Families - 05/07/2017
« For sure i'll be back to stay there »

My family had a great holiday time when we were staying there... good service

AccorHotels certified review
Hendri H. Business - 05/07/2017
« Well taken care off! »

I appreciate the concierge services a lot. Happy and team helps taking care my needs during busy time juggling between work and family time. Thank you!

AccorHotels certified review
Octovianus Families - 05/07/2017
« Superb room, fabulous view, nice service, unfortunately breakfast not special. But the Kids Activities Programs were amazing. Our kid loves it ..... »

The room was superb; clean, tidy and spacious with fabulous view from the 24th floor. The hotel staff in general were very nice and helpful. Unfortunately, the breakfast, especially on the 2nd day of our stay on 26th of June 2017, was not special or even poor as due to the hotel occupancy the some dishes were very quick to be empty and unfortunately the staff were not quick enough to fill in the empty dishes again. Even when we asked for to fill in the dishes. However, the Kids Activities Programs were amazing. Our kid of 4 years old loves it. This is a very positive, great and plus point of the hotel.

AccorHotels certified review
Christian R. Families - 03/07/2017
« Went well at the beginnng, not to well at the end. »

Fast service; Average room experience; Average F&B experience.

AccorHotels certified review
Worth F. P. Business - 03/07/2017
« Excellent  »

I am very happy to say that your Team extended me a very excellent hospitality.

AccorHotels certified review
Deddy S. Families - 03/07/2017
« My daughter love Raffles Jakarta  »

It was my first stay at Raffles Jakarta. After 3 times canceled, because my daughter preferred to stay at another hotel. As she found that Raffles have great swimming pool, suddenly she put Raffles as her first priority for hotel.

AccorHotels certified review
Hye Y. K. Families - 01/07/2017
« great service »

I was saticefied with raffles's nice service. Last year's rebaran also stayed in raffles, i think this year's service was much better. All employees are very kind, and whenever i ask something.. They did there best. But.. To me like a foreiner.. Breafast was little bit hard. Because of most of them were local food. I remember last year's breakfast was good for me. So i recommended my friends stay reffles and have breakfast... But this year.. To me.. There was little food that i want to try.

AccorHotels certified review
Monike Families - 01/07/2017
« Satisfied but...  »

It was a very great experience on day 1 But after day 2, i found none clean the used cup and no hand towel on day 3 For the complimentary laundry, i've got nice tidy clean clothes on a very nice package on day 2 but on day 3, just folded clean clothes For the whirlpool, hot water on day 1, warm water on day 2 and i got cold water on day 3 For the swimming pool, it is too cold. Freezing if i may say So pardon me to say this, your standard degrading from day 1 to day 3

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