Hotel - Raffles Jakarta
Raffles	 Hotel Raffles	 Hotel

Raffles Jakarta

4.8/5 1,633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services.The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

  • 173 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Coffee/tea making facilities
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.8/5 AccorHotels Rating 1,633 reviews

Our guest reviews for Raffles Jakarta

100% genuine reviews from our guests

Find out more
Harrison, B. Business - 14/07/2018 AccorHotels certified review
« I just feel like at home »

Whenever I stayed at Rafflel hotel, I feel like at home. Because all of hotel staff they are so kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for staying in Raffles Jakarta and for taking your time to share your experience with us. We are delighted to know that your stays have been enjoyable with us, and it is our pleasure to serve you. Your comments have been shared to all of our colleague, very motivating and serve as encouragement to all of us. Thank you again for sharing your experience, and we look forward to welcoming you back to your home away from home, Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

Guest Business - 13/07/2018 AccorHotels certified review
« Great Stay »

It was excellent. The staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleague as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Garry A. Business - 13/07/2018 AccorHotels certified review
« Very nice rooms and experience »

Very nice rooms and check in experience. The check out counter staff service is excellent. the door man named Yusof's service is fantastic. They all ensured my stay was good. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to hear that you experienced an excellent stay with us. Thank you for you kind notes, it is very motivating. Your comments have been shared to Yosef and all our colleagues, and they are delighted to receive your compliments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Nafees Business - 13/07/2018 AccorHotels certified review
« OK »

Surprised that Raffles Hotel did not show the World Cup football matches in the rooms (even during the semi finals).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable insights about your stay here with us at Raffles Jakarta. We sincerely appreciate the unique opportunity to view ourselves through your eyes as we strive to continue to improve in our quest to achieve service excellence. Thank you for you for your comments in regards with the World Cup channel in the room, a lounge on the 2nd floor is open to show the World Cup football match for all of our guests. However I can understand your disappointment, and I would like to apologize for not being able to deliver a service matching with your expectation. We are very regretful about the inconveniences you experienced during your stay. We have taken note of your preferences and will ensure a seamless service delivery during your future stays. Thank you for sharing your experience, and I do apologize for any inconvenience caused. We hope to have the opportunity to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

Chyntia J. Business - 12/07/2018 AccorHotels certified review
« Incredible satisfied »

Everything satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are pleased to know that you experienced an excellent stay with us. Your comments have been shared to the team, and serve as an encouragement to all of us. Thank you again for sharing your experience, and we look forward to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

Mrs D. D. Families - 12/07/2018 AccorHotels certified review
« Very satisfied »

We really happy That u give us extrabed complementary. ALl the facility is good enough. We enjoy our time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleague as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Gareth Business - 12/07/2018 AccorHotels certified review
« return to a familiar and warm welcome »

comfortable room, very very friendly staff, thoughtful butler service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gareth, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to know that you enjoyed a comfortable stay with us, and it is our pleasure to serve you. Thank you for your continuous support, and we look forward to welcoming you back to your home away from home, Raffles Jakarta. Thank you for your notes on the area for improvement, definitely your feedback will assist us to improve the quality of services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Jason L. Business - 12/07/2018 AccorHotels certified review
« Satisfied »

Experience was good. The only disappointing aspect was my expectation. On other occasions I’ve been escorted straight to room to check in by my butler. The welcome amenity has been very very nice. This stay regular check in and two apples in the room. Perhaps it was because I came as part of a group or has my status slipped ? Comparing to my prior 2/3 stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are very regretful about the inconveniences you experienced on arrival, and please accept our sincere apologies. Rest assured that we have taken your feedback as an opportunity to review our operating procedures. This constructive feedback definitely assist us to improve our services. Thank you again for sharing your experience, and we look forward to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

Chen K. T. Business - 12/07/2018 AccorHotels certified review
« Almost perfect, and I look forward to perfection in my next visit »

As I had written in Tripadvisor, I was most impressed by the Airport rep who helped me looked for my iphone, in room service Jaka who was most attentive. The little letdown - nothing significant, is when the concierge team was very concerned if I understood and would pay for extra if the limousine rental on last day went beyond subscribed three hours. I was reminded the rules when I left the hotel at 5:50 am, the person in charge gave the driver a full instruction on charging me if I had extended beyond three hours, and calling the driver to check in when we were heading to the airport after my meeting. - all because they were afraid I would not pay USD60 additional if I extended the rental time? I have already paid so much - what's the additional USD60?....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for staying in Raffles Jakarta and for taking your time to share your experience with us. Thank you for your kind notes on Trip Advisor, your comments has been shared to Depri, Jaka and all of our colleagues, we are delighted to receive it. Your comments are very motivating, and serve as an encouragement to all of us to continuously strive to improve the quality of our services and facilities. Thank you for sharing your experience in regards with the transportation arrangement, we are very regretful about the inconveniences you experienced. Rest assured that we have taken your feedback as an opportunity to improve. Once again, thank you for sharing your comments and we look forward to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

David W. Families - 12/07/2018 AccorHotels certified review
« Good »

overall it was a good stay however the speed of the food getting delivered does need improvement. The room and hotel facilities were all clean and functioned well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to know that you experienced a comfortable stay with us. Thank you for your constructive feedback in regards with the food delivery. Your feedback is an opportunity for us to improve the quality of our services, and with this we would like to apologize for the inconvenience you have experienced. Once again, thank you for sharing your comments and for giving us an opportunity to improve. Sincerely, Niluh Ratnasari Director of Rooms

Lizum M. Business - 12/07/2018 AccorHotels certified review
« Very good »

Great personalized service and care

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable insights about your stay here with us at Raffles Jakarta. We sincerely appreciate the unique opportunity to view ourselves through your eyes as we strive to continue to improve in our quest to achieve service excellence. We are pleased to hear that you experienced a personalized services during the stay, it is our pleasure to serve you. Thank you for your comments on the areas for improvement, definitely your constructive feedback will assist us to improve the quality our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Teresa L. Business - 12/07/2018 AccorHotels certified review
« Great »

Delighted experience throughout my stay, eg staff noticed that I had issue with the pillow and automatically changed my pillow on the next day - very caring & details!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback.Thank you for your kind notes, your positive comments have been share to all our colleagues, and serve as an encouragement to all of us. Once again, thank you for sharing your experience, and we look forward to welcoming you back at Raffles Jakarta. Sincerely, Niluh Ratnasari Director of Rooms

C. R. A. L. Business - 11/07/2018 AccorHotels certified review
« Great Hotel »

The service was good. The hotel is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleague as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Dr.andi A. Business - 11/07/2018 AccorHotels certified review
« Memorable and satisfying »

This is my first and stay at Raffles. it’s beautiful as a whole. The room is clean, cool, nice garden view People serving us are professionals, high dedication, and communicative. Delicious , high quality , and variative breakfast menu.It’ s satisfying us to stay pleasantly and relax. It’s excellent as the whole

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to know that you experienced a memorable stay with us. We aim to deliver the highest level of services, and it is our pleasure to serve you. Thank you again for sharing your experience, we look forward to welcoming you back at Raffles Jakarta, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Anonymous Business - 10/07/2018 AccorHotels certified review
« Service was good »

Not bad. Room was comfy. Amazed by the selection of pillows but didn't get the chance to try.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to hear that you experienced a comfortable stay with us. Thank you for you kind notes, and this motivating comments have been share to all our colleagues, and serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Pimpat J. Business - 10/07/2018 AccorHotels certified review
« Always feel like home be back here :) »

Extraordinary service. Always my prefer choice to stay here!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are pleased to hear that your stays have been excellent with us. It is our pleasure to serve you, and this motivating comments have been shared to all our colleagues. We thank you for your continuous support, and we look forward to welcoming you back at your home away from home, Raffles Jakarta. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Anonymous Business - 10/07/2018 AccorHotels certified review
« satisfied »

good breakfast, ok gym, too shiny while jogging tradmill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are pleased to hear that you experienced a comfortable stay with us. Your comments have been shared to the team, and serve as an encouragement to all of us. Thank you for your continuous support, and we look forward to welcoming you back at Raffles Jakarta. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Aryn Business - 09/07/2018 AccorHotels certified review
« leisure time with kindness »

hmmmmmm..... when we visit the pool at 14th fl, its nice place but ...please for children make it safety by give separator between adult and children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to hear that you and the family experienced an enjoyable stay with us. Thank you for your note on the 14th floor facilities, on the area the facilities available are whirlpool, separate swimming pool for adult and children. We do hope to have the opportunity to welcoming you back at Raffles Jakarta, and experience all the facilities at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Liliana T. Families - 09/07/2018 AccorHotels certified review
« Fabulous, and fully recommended ***** »

The location is amazing, there is a connection to Lotte Mall. The room is nice and comfortable. Cozy than I expected. The staff is polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to hear that you had a comfortable stay with us, and experienced one of our favorite room, the Artist Suite. We hope you and the family had the opportunity to experience all the services and facilities at the hotel. Your comments have been shared to all of our colleague, and serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

Anonymous Business - 09/07/2018 AccorHotels certified review
« short and friendly »

staff were friendly and helpful. offered special breakfast due to early flight before opening hours of the café. comfortable room with fruits and snacks, a welcoming gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your stay at Raffles Jakarta. We are delighted to hear that you experienced a comfortable stay with us, and it is our pleasure to serve you. Thank you for your continuous support, and we look forward to welcoming you back at Raffles Jakarta. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niluh Ratnasari Director of Rooms

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