Hôtel de la Coupole - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 116 reviews
Hôtel de la Coupole - MGallery by Sofitel
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Hotel extras

  • The only 5 stars international hotel in Sapa

  • Direct access to Fansipan cable car station

  • A shopping mall is located in the same building, at the second and third floor

  • A unique selection of bars and restaurants, guarantees a unique dining experience

  • 249 uniquely decorated rooms guarantee an authentic experience of the local culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • NOI BAI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Hôtel de la Coupole - MGallery by Sofitel

1, Hoang Lien Street
Sapa District
Lao Cai Province
33000
sapa
viet nam

Tel: +842143629999

Fax: (+84)2143709999

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANOI - SAPA BUS :  

  • By plane

    NOI BAI At 290km / 180.2 miles - Shuttle paying

  • By train

    LAO CAI At 60km / 37.28 miles

GPS :22.334686, 103.840433

Our accommodations

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
  • Phone(...)

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM , 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: Mountain view, Panorama view, Hills view, City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

SUPERIOR ROOM , 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: City side, Courtyard side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE ROOM , 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: City side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: City side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE SUITE , 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 75
  • Views: City side, Mountain view, Panorama view, Hills view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

EXECUTIVE SUITE , 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: City side, Mountain view, Panorama view, Hills view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

PRESIDENTIAL SUITE , 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 116
  • Views: Panorama view, Hills view, City side, Mountain view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed
  • Automatic wake up call(...)

Our restaurants and bars

CHIC

Type of cuisine: French

An haute couture-inspired French restaurant where customers can dine in a grand yet intimate setting, with refined French dishes infused with local ingredients and a carefully-curated wine list.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CACAO

Type of cuisine: Cafe

A French style bakery featuring master crafted Marou chocolates, freshest bakeries, pastries, and macarons perfectly blended with Cacao's signature hot chocolate drink.

Lunch

07:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABSINTHE

Photo non contractuelle / Strictly non binding

A rooftop bar and lounge featuring a combination of wine, cocktails and tapas. With an external fireplace for guests to enjoy the mountain range, Absinthe is where effortless luxury and natural surrounding meet to create a unique sense of place.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 435 m²

  • Maximum capacity: 570 people

  • Maximum banquet capacity: 336 people

Find out more

Our guest reviews for
Hôtel de la Coupole - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

61 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

116 reviews

NIce Hotels and Staffs

TripAdvisor rating 4.5/5

Jason P Family - 13/06/2019 TripAdvisor review

Hotel is very grand and unique! Nice Breakfast ! Housekeeping was keeping cleaning our rooms when we went our and also every part of the hotel area. Hotel staffs are very good and enthusiasm to us. During our stay, the was a big local family also staying the same floor of us and were very noise at the night and also bang the room door at the 2nd days we stayed. Therfore, i did inform the front officer bout this matter and one thing i was very appreciated is the hotel manager directly offered us to change another floor for us due to i feel unconfortable during stayed. I personally prefer M Gallary Hotel chain is because of i was stayed at M Gallery Bangkok. Was very nice exprerience all the time! That is the reason why i will first select this hotel brand for my trips and of cause Hotel de la coupole Mgallery also didn't make my dissapointed. Even was better then the MGalley Hanoi!

Overall, the experience with the hotel is very good. I will definitely consider to come back in the future.

Customer review rating 4.8/5

N. Q. H. Families - 12/06/2019 AccorHotels certified review

Overall, all staffs are very friendly and informative. Facilities are as expected for a 5-star hotel. Breakfast are delicious and the hotel offers a wide range of variation. The location is also very convenient for guests to explore Sapa.

Modern Sapa

Customer review rating 4.8/5

Phuong Families - 10/06/2019 AccorHotels certified review

Very happy stay

Dear Thi Hoai Phuong C., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The hotel is superb.

Customer review rating 4.8/5

Amiel Friends - 09/06/2019 AccorHotels certified review

The place is beautiful and surreal. I hope there are more customer interactions or some events to make the place more lively.

Dear Amiel Nidar F., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.8/5

Carolline O. Friends - 09/06/2019 AccorHotels certified review

Overall everything is good. Just a bit disappointment about the variation on breakfast menu. Not worth the price.

Dear Carolline O., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.8/5

Manh N. Families - 04/06/2019 AccorHotels certified review

Great location, great design, breath taking view Best swimming pool ever Thousands of beautiful painting decorating the hotel

Dear Duc Manh N., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.8/5

Viktoria G. Couples - 02/06/2019 AccorHotels certified review

Extremely friendly and accommodating staff. Elegant and beautiful hotel. Felt like I was in the “Budapest Hotel from the movie”.

Dear Matthew G., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall good

Customer review rating 4.8/5

M. X. H. Families - 29/05/2019 AccorHotels certified review

Very good hotel

Dear Xuan H. M., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A nice stay in the heart of Sapa

Customer review rating 4.8/5

Linh V. Friends - 28/05/2019 AccorHotels certified review

Amazing hotel with professional service

Dear Que Linh V., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel & central place

Customer review rating 4.8/5

N. N. S. Couples - 28/05/2019 AccorHotels certified review

Beautiful hotel, friendly staffs, central place

Dear Ngoc S. N., Thank you for providing feedback on your stay. I would like to thank you for highlighting some areas of development for us. We hope to see you soon where we can show you improvements from your previous experience. Warm regards, Patrick Berry

Beautiful but hopeless.

Customer review rating 4.8/5

James K. Friends - 27/05/2019 AccorHotels certified review

The hotel was without doubt the most beautiful building I've ever stayed in, and I do a lot of luxury travel. That being said, the stay was extremely disappointing. Any request, no matter how small, managed to raise the blood pressure. Waking up in the morning and ordering breakfast took 10 minutes, multiple calls back from staff for 'clarification', an hour's wait and then either the wrong items, or the items that were correct were cold or bland. The F&B outlets were equally poor: the food every night except one was tasteless. The service confused: extremely poor English, no understanding of how to serve (side dishes brought out as appetizers etc.). The gym lacked air conditioning, hygiene wipes, and a towel bin. The machine selection was very limited and the environment uninspiring for exercise. Staff made promises to install a fan but it took two days before someone could bring one and plug it in. Even then, it was turned off until I arrived each day so the room was sweltering and barely breathable. PBX never spoke English, and calls went unanswered about half the time. Laundry was delivered not in a bag or box, but my underwear cradled in the associate's hands. When requesting shirts on hangars, they came folded. Every single interaction required an effort from us that was just not representative of the experience we should have had. And whilst we understand Vietnam is a developing country, and Sapa a developing destination, we are paying $250-300/nt inc. tax for a suite, and it's really not our responsibility as guests to deal with these things. Accor should make sure these basics are rectified before opening, and certainly before charging guests for the experience.

Dear James K., Thank you for taking the time to tell us about your experience at the Hôtel de la Coupole - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fabulous expereriences

TripAdvisor rating 4.5/5

Freedom47045010427 Family - 26/05/2019 TripAdvisor review

It was pleasant stay, I arrived late night but the checkin staff and bell person were very friendly and attentive. they caught my tiredness and did the formality very efficient and professionally. Rooms was very spacious and nice atmosphere. Breakfast venue was nice and neat. super comfy and delicious foods. I have asked for some tour products and they arranged accordingly and nicely. Thanks to all hotel colleagues and management too.

Absolutely breathtaking

Customer review rating 4.8/5

Bree M. Couples - 25/05/2019 AccorHotels certified review

From the moment we walked in we knew how special this place was. We felt as though we were on a beautiful film set, high up in the mountains and surrounded by the breathtaking artistry and design. The hospitality was impeccable and the staff were clearly trying to ensure our stay was memorable and comfortable. We couldn’t fault our experience. The room was stunning, the food (breakfast, set lunch and cocktails) was exquisite. The pool was luxurious and wonderful. The hot chocolate at check in was a lovely touch. We had a wonderful stay and will recommend to anyone looking to visit Sapa. We can’t wait to come back.

Dear Issac M., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fascinating Hotel

Customer review rating 4.8/5

L. G. Business - 24/05/2019 AccorHotels certified review

It is quite a new hotel with unique interior. Like other Mgallery it never gives me disappointment. Have no doubt that this it the best hotel in SaPa.

Dear Yong Je L., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. Your positive feedback will be shared with the team. Being a Platinum guest, your feedback is most valued due to your travel experiences with Accor Hotels. If it was possible to receive some further comments about your check out procedure and also your breakfast experience, I would be most thankful. I certainly hope to see you again in Sapa. Warm regards, Patrick Berry
Customer review rating 4.8/5

Christopher Families - 22/05/2019 AccorHotels certified review

Great hotel but Sapa Town was really disappointing with the ongoing construction works.

Dear Kuan Khai N., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.8/5

Ratnawati G. Friends - 21/05/2019 AccorHotels certified review

Even only for one night but we enjoyed very much. It is a nice hotel, very lively with all the decoration and potraits. Breakfast has more varities with excellent taste. Staffs are friendly and helpful.

Dear Ratnawati G., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extra ordinary hotel in the middle of Sapa

Customer review rating 4.8/5

Anonymous Couples - 20/05/2019 AccorHotels certified review

Loved everything ! Every single details is well thought and stylosh

Dear Maeva A., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent very attentive staff, clean and really enjoyed our stay

Customer review rating 4.8/5

Y. S. Couples - 18/05/2019 AccorHotels certified review

Very relaxed and wonderful experience. The breakfast selection was great together with a good selection of beverages. The hotel is a marvel and very grand. It would have been nice to have the steam and sauna included in the price.

Dear S. Y., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel all round

Customer review rating 4.8/5

Alan J. Couples - 17/05/2019 AccorHotels certified review

Thoroughly enjoyed my stay at your hotel, accomodation was first classx, your staff were terrific, the bar, restaurant etc were of exceptional quality. One small complaint, the music that is piped throughout the hotel is very dreary , please select a more joyous play list

Dear Alan J., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A fantastic, magical experience

Customer review rating 4.8/5

Graeme Solo - 16/05/2019 AccorHotels certified review

Perfect. Every member of staff I met was extremely friendly and helpful. The decor of the hotel is stunning and my room was delightful.

Dear Graeme Thomas S., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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