Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 315 reviews
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Hotel extras

Enrich your trip with Genie Phone! Try our hotel smart concierge service phone which provides free international calls and data, lists of fine restaurants, tour sites information and so on, while you stay in our hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561
seoul
korea, republic of

Tel: +82234258000

Fax: (+82)234258001

Contact email

Check-in from 15h00

Check out up to 12h00

  • DONGDAEMUN H&C PARK STATION :   LINE 2 4 5 EXIT 12

  • By plane

    GIMPO INT AIRPORT At 29.48km / 18.32 miles

  • By plane

    INCHEON At 68km / 42.25 miles - Shuttle paying

  • By train

    DONGDAEMUN DDP STA At 0.4km / 0.25 miles

  • By train

    SEOUL STATION At 5.5km / 3.42 miles

GPS :37.566388, 127.004313

Our accommodations

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe 1 Bedroom with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe 1 Bedroom with 3 Single beds

  • Max. number of persons: 4
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Premier 1 Bedroom with 1 Kingsize bed

  • Max. number of persons: 3
  • Area: From 81
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 44
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Studio with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE ALL DAY DINING

Type of cuisine: International

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOF TOP BAR

Photo non contractuelle / Strictly non binding

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 330

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,486 reviews

tripadvisor

TripAdvisor Rating 4.5/5

315 reviews

Great experience, good food & nice stay

Customer review rating 4.5/5

Tuan-l. D. Business - 04/11/2019 Confirmed reviews AccorHotels

I had stayed in this hotel for short business trip in Seoul, this hotel helped me feel more relax after L. day hard working. The food was very good, Im had not gotten any trouble with food here. I will return this hotel in my next trip there

Dear D. Tuan L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

My First Staty in Novotel Seoul Cant Get Any Better

Customer review rating 4.5/5

Aliya Business - 04/11/2019 Confirmed reviews AccorHotels

The hotel has a tasteful & modern look that only greets a warm welcome everytime I stepped into the lobby. I had an extremely comfortable room - hence a wonderful stay. Breakfast buffet had a tasty array/selection. Only issue I had was the check in time. Arrived at the hotel around 8.30am but was told that the check in time is only at 3pm. Only after communicating through my company's HR that had made arrangements for the hotel stay - that I was allowed earlier check-in at 11.30am. Perhaps this is one area that Novotel can have a look at

Dear Umrasaliya Binte A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Satisfaction

Customer review rating 4.5/5

Anonymous Solo - 04/11/2019 Confirmed reviews AccorHotels

Nice and luxury

Dear Huangchia L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Autumn in Seoul

Customer review rating 4.5/5

R Y. Friends - 04/11/2019 Confirmed reviews AccorHotels

Enjoyable and relaxing hotel experience.

Dear Suk Leung Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Great experience

Customer review rating 4.5/5

Adele Families - 03/11/2019 Confirmed reviews AccorHotels

Room was comfortable and clean, though different from what was shown in the Novotel app 360 photo (as observed by my 5 year old). Service was good as well. Location of hotel was convenient.

Dear Shiao Ling Adele T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please try Deluxe One bed room which is bigger than the room that you stayed, studio type. which is more appropriate for family as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

I feel comfortable and relax staying in this hotel.

Customer review rating 4.5/5

Iris C. Friends - 03/11/2019 Confirmed reviews AccorHotels

My friends and me like the room very much. We stayed in a 3-bed room and the room is big. Everything is good. Basically everything is clean and we are all satisfied with the stay. If you ask me picking one or two things that the hotel can be improved further, I will say the cleaning of some unaware areas such as the bench of the beds, we can see there are dust there, which should be not clean for a while. Besides, if the toothbrush and other standard utilities can be refilled full as standard will be good. Of course, we know that we can ask if it's not enough but if it's filled full automatically, then we don't have to ask. We finally use our own. Other than these, everything are good and those front desk people on the ground and 20/F floor are nice and with good services. We exceptionally like the washing machine with drying function. I will highly recommend my friends staying this hotel if they choose Dongdaemun area.

Dear Yeesan C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you very much for your recommendations regarding room amenities, these definitely has been delivered to our top management so we can offer and provide better quality of both room and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Nice Modern & Comfortable Hotel

Customer review rating 4.5/5

Henry M. Couples - 02/11/2019 Confirmed reviews AccorHotels

Spacious & modern room, staff are professional & couteous. Very nice hotel in the Dongdaemun area.

Dear Henry M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Best

Customer review rating 4.5/5

Dulmaa Business - 02/11/2019 Confirmed reviews AccorHotels

Very nice convinient

Dear Dulmaa D., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Very good

Customer review rating 4.5/5

A., A. Business - 31/10/2019 Confirmed reviews AccorHotels

Clean rooms, good services and ecellent staff. But I had a problem that wasnt solved with the QR code that controls the room. Its not a big issue but I didnt full enjoy that feature to say the least.

Dear A. Abdulrahman A A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor Aiden Kim

Great location Friendly staff

Customer review rating 4.5/5

Margaret Couples - 31/10/2019 Confirmed reviews AccorHotels

Convenient location & helpful staff

Dear Margaret K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Staff left tools in guest room

Customer review rating 4.5/5

Cs Friends - 29/10/2019 Confirmed reviews AccorHotels

the lady who cleans our rooms always left her cleaning stuff , such as cleaning rags,hair-rolling device。 This unpofessional performance makes us uncomfortable . we strongly suggesting doing some training on this. Cheers.

Dear C. Chen, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, Let me apology for the stuff you found when you entered the room. That was unprofessional and will definitely inform Housekeeping Team to train again and again. Thank you again for sharing your experience, and really appreciate for your comment regarding the cleaning issue and looking forward to see you again in near future. Sincerely, Noah Kim Duty Manager

Our First Time in Seoul

Customer review rating 4.5/5

Anne G. Couples - 29/10/2019 Confirmed reviews AccorHotels

We have never been to Seoul before and so we had no idea of what to expect. The Concierge and Reception were very efficient and we quickly found our room/studio apartment. We were very surprised by the size of the suite and all the comfortable inclusions that made our short stay so relaxing.

Dear Anne G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Very good service, cleanliness, BF promotion including very friendly staff

Customer review rating 4.5/5

Sawang J. Families - 29/10/2019 Confirmed reviews AccorHotels

Great experience. The hotel location made it very convenient to commute to top attraction areas.

Dear Sawang J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Good but not memorable

Customer review rating 4.5/5

Anonymous Families - 29/10/2019 Confirmed reviews AccorHotels

Our rooms were clean, spacious and tidy as expected of a new hotel. When I booked, I specified that the purpose of my holiday was to celebrate my parents’ anniversary and was hoping the staff would put in a little effort. However, no effort was made - not even a congratulations or a card. It was also disappointing to hear that milk for coffee would be charged extra despite it being a standard in most hotels. When we enquired about the coffee capsules, we were told that we could request a top up for free when we ran out. However, when we actually requested for a top up, we were told that we would be charged for the two capsules. In a nutshell, the staff are nice and the hotel is beautiful and clean, however there is definitely room for improvement when it comes to service. I don't recall anything memorable about the staff, their names or any meaningful conversations.

Mr

Customer review rating 4.5/5

Anonymous Business - 29/10/2019 Confirmed reviews AccorHotels

receiptionist was unfriendly, not good for foreigner

Dear Fajri K., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We deeply apologize for our service which didn't satisfy your expectation. We will definitely train all of our staff internally to provide the best service ever. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager Paul Sohn

Great location

Customer review rating 4.5/5

Anonymous Families - 29/10/2019 Confirmed reviews AccorHotels

Location is great!

Dear Lu Jin T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Excellent

Customer review rating 4.5/5

Ny Solo - 29/10/2019 Confirmed reviews AccorHotels

The front desk officers do speak fluent English. The room has universal electronic sockets.

Dear Ngai Yi L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Satisfied

Customer review rating 4.5/5

Alison Families - 29/10/2019 Confirmed reviews AccorHotels

Overall ok. It will be great if it can be check-in earlier... not 1500 exactly; it is quite interesting that King bed is closed to the window (no walking space but with desk, telephone and tissue), guests need to climb on the bed for pickup the phone call.

Dear Choi Wah C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We always help guests to check-in earlier than 3 o'clock if the rooms are available. I assume that the rooms were not clean on the day you check-in. I will make sure we do prepare clean rooms faster so we might offer clean rooms for the guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

It is a nice place worth staying.

Customer review rating 4.5/5

Eva Business - 28/10/2019 Confirmed reviews AccorHotels

Hotel is nice and new. breakfast was good. it is a bit expensive.

Dear Li Z., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You might get more discounted price for breakfast when you make the reservation. Furthermore, on daily bases, we provide discount coupons everyday so on your next visit to us, please ask for discount coupon for the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Spacious accomodation with a nice Gym

Customer review rating 4.5/5

Jacqueline Business - 27/10/2019 Confirmed reviews AccorHotels

I did not realise I booked a room at Residence (instead of Hotel ) but I soon realised it was well chosen as it was so spacious with well appointed kitchen and laundry (though we did not use any facilities but perhaps we may use next time). I usually stay at this Hotel as it is close to my business needs and is well situated to visit place of interests near by including NamSan and palaces and department stores by taxi. I enjoyed using the gym (looking out the Seoul Tower) and Concierge service provided were the best! The business lunch menu was excellent in price and presentation and quality. By the time we stay at this hotel I had enough with Korean food and the business lunch menu (Beef Steak ) provided was such a relief form Korean foods and the steak was the best I had in Korea. The only downside was breakfast menu - the same boring menu with a limited selection and poor quality. I hope they improve Breakfast menu next time I stay here. All in all it was a great stay and I will stay here again when I am in Seoul next time.

Dear Jacqueline K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, you comments and experience regarding our restaurant has been delivered to our management and we will definitely take care to improve the quality of foods at all time. Thank you again for sharing your experience really and we are very pleased and looking forward to see you in near future. Sincerely, Noah Kim Duty Manager
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