Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 158 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 135000.00 KRW Non member rate
From 135000.00 KRW Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child.Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

  • 523 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 228 reviews

Our guest reviews for Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 158 reviews
Steven Couples - 09/01/2019 AccorHotels certified review
« like the kitchen, strong recommend »

one of the best hotel experiences!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tianyou H., Greetings from Novotel Ambassador Seoul Dongdaemun Hotel & Residences. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback especially glad to hear that you liked kitchen very much. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your valuable experience and we are very pleased to see you again in near future. Sincerely, Gina Oh Front Office Manager

Dlw Families - 08/01/2019 AccorHotels certified review
« good »

cost efficient / clean / kind / swimming pool little bit small &crowded / rooftop pool was closed during wonter season which was sad (rooftop pool is adult only so it will be nice if it’s open during winter)

Our hotel has responded to the review
Our hotel has responded to the review

이재연 님께, 소중한 시간을 내어 Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Novotel에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 소감을 수용하여 개선할 수 있는 부분에 대해서는 변화로 보답하여 드리도록 하겠습니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영하도록 하겠습니다. 앞으로도 많은 응원과 관심 부탁 드리며 보다 만족할만한 투숙과 서비스를 제공하기 위하여 최선을 다하도록 하겠습니다. 꼭 재 방문의 기회를 갖아 더 나은 서비스로 보답 드리도록 하겠습니다. 감사합니다. 오진아 객실부 팀장

Eugene Families - 07/01/2019 AccorHotels certified review
« An enjoyable stay in a modern hotel »

We stayed in this hotel for 3 nights. The team at Novotel are all friendly and professional. As soon as I entered the hotel, I was greeted by a gentelman who lead us to the check-in floor, the ladies who did my check-in put in a great deal of effort to work on my unusual booking request. The room is clean and modern, also surprised with all the automation and technologies available in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene Yu Kwan C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with all of team especially front office and concierge team. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very pleased to hear that your compliments regarding room features. Once again thank you very much for sharing your valuable experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Hannt Couples - 05/01/2019 AccorHotels certified review
« Good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Scott Families - 05/01/2019 AccorHotels certified review
« Excellent location, facilities and service »

It’s a pleasure experience during my 4 nights stay on the residence wing where my family make good used of the kitchen and obtain good housekeeping services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very glad to hear that you enjoyed the room including kitchen and received good housekeeping services. Thank you again for sharing your experience and good review and looking forward to seeing you in near future at Novotel Ambassador Seoul Dongdaemun. Happy new year and wish you all the best. Sincerely, Gina Oh Front Office Manager

Jso Families - 03/01/2019 AccorHotels certified review
« quite nice room and efficient check out »

convenient location and nice buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lam So W., Warm greeting from Novotel Ambassador Dongdaemun Hotel & Residence. We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very glad that you enjoyed your breakfast during your stay. Thank you again for sharing your experience and looking forward to seeing you again in near future at Novotel Dongdaemun. Sincerely, Gina Oh Front Office Manager

Terry Families - 02/01/2019 AccorHotels certified review
« Valuable hotel »

Overall is good. The check in/out counter on 20/F. The staff is professional and nice.

Tr W. Business - 02/01/2019 AccorHotels certified review

Very nice hotel. Rooms comfortable. TV - there needs to be more choice of English speaking channels. Bar and restaurant is very expensive so was not used very much. If you charged more reasonable prices you would get more people in the bar and restaurant and that would create a better atmosphere.

Anonymous Families - 02/01/2019 AccorHotels certified review
« Good clean and convenient location »

Check in and check out processes were smooth. We paid for a slight upgrade from the triple room to suite which gave us more needed space as a family. Housekeeping services were good. Concierge answered our questions when asked but could have been a little more thorough at times (just spend a couple more minutes trying to get us more detailed description of destinations).

Mokyoung L. Business - 31/12/2018 AccorHotels certified review
« nice staffs and facilities but slightly low grade in location »

unsatisfied with view, location. but good service and conditions and facilities and fare trade goodds are unique and remarkable. but breakfast. not enough foods provided and empty dishes here and there even at 8:00.

Jenny T. Families - 31/12/2018 AccorHotels certified review
« Great location, fantastic service and very good accommodation »

We were very happy with the check in process and concierge attention and would like to highlight Aidan who was incredibly helpful and attentive to our needs.

Janlau Families - 30/12/2018 AccorHotels certified review
« Excellent, will come back again »

I always love to live in Novotels. The hotel is beautiful and stylish. The guest room is clean and spacious with modern design, but the twin bed is quite small. Very good location, close to Lotte Fittin, airbus stop and train station.

Kate Business - 23/12/2018 AccorHotels certified review
« innovative hotel »

i have only stayed a night, in the morning i used the pool and asked the staff to show me Geniya, the voice assistant, in the executive room. Staff was very polite and friendly and welcomed my request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Hanyta H. K. Families - 20/12/2018 AccorHotels certified review
« Room size and facilities are excellent, cleaning service are very poor »

The room size and facilities are excellent. The receptionist are nice and helpfull. But not with the room service. I called the room service to teach me how to use the washing machine, I was waiting for 30 minutes, no one came to my room, until my husband tried to used the machine and it worked, so I called back the room service that I already know how to use it. I booked 2 rooms, 1 is for my mom. On Dec 17th, My mom lost her toiletries in the bath room. I called the room service, and turn out the cleaning service took away the toiletries and kept them. Finally the staff gave back the toiletries to my mom. On Dec 18th, it was my turn. I lost my child’s medicines. Since I stayed in Novotel, I put the medicine beside the stove. And the medicines (3 bottles) were gone. I called the room sevice to ask the medicine. And the staff called back and said never see the medicines, and didn’t say sorry. My child couldn’t take the medicines because of the irresponsible staff. I really disappointed with the cleaning service. Why do they take or throw our belongings without permission? I never find room service at other hotels like yours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanyta Hendra K., Thank you for your resent stay and we truly appreciate you taking the time to share your feedback on our survey However, I am sorry to read that the experience was not up to the guest's satisfaction. I will share your feedback our guest service team and our house keeping team to improve our service and facility. Once again, we highly appreciate you for the valuable review on survey and we will do our utmost to enhance the quality of our hotel experience for next visit. Warm regards Gina Oh Front Office Manager

Anton S. D. Families - 20/12/2018 AccorHotels certified review
« Overall satisfied especially your concierge Rachel very helpful. »

Overall satisfied , but the cleaning service in the last day We stay think my child medicine as a trash and dump them, so I feel not good in this point. I hope next you can upgrade the cleaning service that make up our room. We complain and the room service just say sorry in phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton Surya D., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially to Rachel from our Front Desk team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely apologized for the inconvenience regarding room cleaning . Your comment have been duly noted and already shared with respective department heads. Our relative department will be working for the improvement based on your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Suphan Business - 19/12/2018 AccorHotels certified review
« I like this hotel. »

Good taking care. Staff smile and welcome. Nice and clean. Facility is nice and good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suphan L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Cheung Families - 18/12/2018 AccorHotels certified review
« Modern and chic ... hard to found in dongdaenum »

Room is clean , all staff is very nice to provide timely service in very professionalism . All are good on speaking English . Especially thank to the staff Minkie . Location is close to DPP .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tze Wai C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially to Minkie from our concierge team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Clement Families - 18/12/2018 AccorHotels certified review
« Excellent service in a beautiful hotel »

great location - so easy to get to metro and near all the late night shopping with food options open till late at night. Spacious and comfortable rooms. Amazing to find a heated pool and spacious, well equipped gym. Friendly, responsive and attentive staff. Changed our room immediately when the lock on door was spoilt and patiently helped us to book a taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement Woon Teck T., Warmest greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We appreciate your time to share your experience with us and choose our hotel as your recent accommodation. It is our great pleasure to hear that our staff and facilities have met your expectation! Your comments are duly noted and will be shared with respective department in order to encourage and motivate our staff, especially the staff who assist you with your room change. We, Novotel Ambassador Seoul Dongdaemun Hotels & Residences. will always strive to serve the best and work for the improvements in order to exceed your expectation all the time! Once again, thank you for your valuable time to share your feedback with us! We promise you to serve the best next time you visit and look forward to welcoming you here Novotel Ambassador Seoul Dongdaemun Hotels & Residences again! Best Regards, Gina Oh Front Office Manager

Manuel L. Couples - 18/12/2018 AccorHotels certified review
« nice hotel »

As this choice is from my son who is working in Sol Novotel In New Zealand . Over all everything is fine to me. The room is quite big and the facilities are new. But one minor mistake is the refrigerator would make a sound in the night time. Some nuisance when we are sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shui Hung L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Jennie H. Families - 17/12/2018 AccorHotels certified review
« A very comfortable stay at Novotel Ambassador Seoul Dongdaemun Hotels & Residences. »

Love the space and cleanliness, good services of all the staff, proximity to metro and food/malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 135000.00 KRW Non member rate
From 135000.00 KRW Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates