Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 191 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child.Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

  • 523 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 321 reviews

Our guest reviews for Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 191 reviews
Mika X. Families - 13/02/2019 AccorHotels certified review
« The hotel is quiet, clean and comfortable. »

The room was clean, cosy and well equipped with kitchen appliances and utensils. I enjoyed my 3 nights stay at Novotel. The breakfast selection was good with a wide variety of choices. Staff at the front desk and concierge were very helpful and friendly. I will choose to stay here again.

Unknown Families - 12/02/2019 AccorHotels certified review
« Nice Stay! »

Facilities are good for children, staff are generally friendly. There were microwave in room, washing machine and convenience.

Adeline H. Solo - 07/02/2019 AccorHotels certified review
« Nice hotel and friendly staff »

I arrived the hotel in early morning and the staff offered me an early check-in on this chilly day. The staff was helpful and friendly. The room is quite new and the the bed is comfy. I would definitely come back for a stay next time when I travel to seoul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

M. Solo - 02/02/2019 AccorHotels certified review

Cozy room & comfort atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and looking forward to seeing you in near future. Warmest regards, Gina Oh Front Office Manager

Trinh T. V. Business - 01/02/2019 AccorHotels certified review

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

LGdecauchy Couples - 01/02/2019 TripAdvisor review
« Excellent Stay. »

Novotel Dongdaemun was only recently completed in late 2018. We always prefer to stay in Dongdaemun area so decided to give Novotel a try. There's 2 phase to this Novotel; "Hotel & Residences" We got ourselves a Residences suite. It has everything, washing machine, cooking stove, coffee machine. Full range of amenities and especially the room is so spacious. Dongdaemun's, You are surrounded by markets, shopping Mecca, tons of restaurant to dine. We will definitely stay again for the next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels&Residences. Thank you for choosing to stay with us and sharing your experience. It is always a pleasure to get positive reviews. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Minsook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels&Residences

Connie Couples - 31/01/2019 AccorHotels certified review
« Innovative »

The stay was lovely. Thank you to the front office and room service team for arranging an early check in and a small birthday cake for me. Love the iStay phone app where you don't have to call the operator to get the amenities. The only thing I would like to comment about is the housekeeping. The 1st day was good, we even saw how thoroughly the housekeeper was when she was making our room. But the quality just got worse and worse. On the 5th or 6th day, the rubbish wasn't all thrown away, the tea bags weren't refill and there was a missing pair of slippers and bath robe. It would be better if the housekeepers were more consistent with their job task.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you very much for your comments regarding housekeepers and please accept our sincere apology for the inconvenience during your stay with us. We definitely shared your comments with housekeeping department and make sure we provide consistent level of service to all of of customers. Thank you again for sharing your experience and looking forward to seeing you in near future. Sincerely, Gina Oh Front Office Manager

Anonymous Families - 27/01/2019 AccorHotels certified review
« Outstanding value and visiting and touring S. Korea for our first time. »

The rooms are beautiful, contemporary & functional design and service fabulous and oriented towards english speaking guests! The breakfast buffet with international cuisine was excellent and an outstanding value. Deli in the lobby was very convenient and loved that it stocked "diet coke" which is not commonly stocked in convenient stores in S. Korea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and looking forward to seeing you again in near future. Sincerely, Gina Oh Front Office Manager

Geofftate Families - 25/01/2019 AccorHotels certified review
« The staff were exceptional »

The staff were fantastic, the rooms were great, the hotel was nice. Pricing of food and beverage was a little high

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable customer, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We will share your compliments about our staff through the whole team and will definitely share your comments regarding food and beverage comments. Once again, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

J. Business - 22/01/2019 AccorHotels certified review
« It was a well rested experience »

Comfortable & enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once again, thank you very much for staying and choosing us and will be looking forward to seeing you in near future. Sincerely, Gina Oh Front Office Manager

Steven Couples - 09/01/2019 AccorHotels certified review
« like the kitchen, strong recommend »

one of the best hotel experiences!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tianyou H., Greetings from Novotel Ambassador Seoul Dongdaemun Hotel & Residences. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback especially glad to hear that you liked kitchen very much. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your valuable experience and we are very pleased to see you again in near future. Sincerely, Gina Oh Front Office Manager

Dlw Families - 08/01/2019 AccorHotels certified review
« good »

cost efficient / clean / kind / swimming pool little bit small &crowded / rooftop pool was closed during wonter season which was sad (rooftop pool is adult only so it will be nice if it’s open during winter)

Our hotel has responded to the review
Our hotel has responded to the review

이재연 님께, 소중한 시간을 내어 Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Novotel에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 소감을 수용하여 개선할 수 있는 부분에 대해서는 변화로 보답하여 드리도록 하겠습니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영하도록 하겠습니다. 앞으로도 많은 응원과 관심 부탁 드리며 보다 만족할만한 투숙과 서비스를 제공하기 위하여 최선을 다하도록 하겠습니다. 꼭 재 방문의 기회를 갖아 더 나은 서비스로 보답 드리도록 하겠습니다. 감사합니다. 오진아 객실부 팀장

Eugene Families - 07/01/2019 AccorHotels certified review
« An enjoyable stay in a modern hotel »

We stayed in this hotel for 3 nights. The team at Novotel are all friendly and professional. As soon as I entered the hotel, I was greeted by a gentelman who lead us to the check-in floor, the ladies who did my check-in put in a great deal of effort to work on my unusual booking request. The room is clean and modern, also surprised with all the automation and technologies available in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene Yu Kwan C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with all of team especially front office and concierge team. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very pleased to hear that your compliments regarding room features. Once again thank you very much for sharing your valuable experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Hannt Couples - 05/01/2019 AccorHotels certified review
« Good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

Scott Families - 05/01/2019 AccorHotels certified review
« Excellent location, facilities and service »

It’s a pleasure experience during my 4 nights stay on the residence wing where my family make good used of the kitchen and obtain good housekeeping services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very glad to hear that you enjoyed the room including kitchen and received good housekeeping services. Thank you again for sharing your experience and good review and looking forward to seeing you in near future at Novotel Ambassador Seoul Dongdaemun. Happy new year and wish you all the best. Sincerely, Gina Oh Front Office Manager

Jso Families - 03/01/2019 AccorHotels certified review
« quite nice room and efficient check out »

convenient location and nice buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lam So W., Warm greeting from Novotel Ambassador Dongdaemun Hotel & Residence. We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, We are very glad that you enjoyed your breakfast during your stay. Thank you again for sharing your experience and looking forward to seeing you again in near future at Novotel Dongdaemun. Sincerely, Gina Oh Front Office Manager

Terry Families - 02/01/2019 AccorHotels certified review
« Valuable hotel »

Overall is good. The check in/out counter on 20/F. The staff is professional and nice.

Tr W. Business - 02/01/2019 AccorHotels certified review

Very nice hotel. Rooms comfortable. TV - there needs to be more choice of English speaking channels. Bar and restaurant is very expensive so was not used very much. If you charged more reasonable prices you would get more people in the bar and restaurant and that would create a better atmosphere.

Anonymous Families - 02/01/2019 AccorHotels certified review
« Good clean and convenient location »

Check in and check out processes were smooth. We paid for a slight upgrade from the triple room to suite which gave us more needed space as a family. Housekeeping services were good. Concierge answered our questions when asked but could have been a little more thorough at times (just spend a couple more minutes trying to get us more detailed description of destinations).

Mokyoung L. Business - 31/12/2018 AccorHotels certified review
« nice staffs and facilities but slightly low grade in location »

unsatisfied with view, location. but good service and conditions and facilities and fare trade goodds are unique and remarkable. but breakfast. not enough foods provided and empty dishes here and there even at 8:00.

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