Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

3.8/5 78 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 78 reviews

Our guest reviews for Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
Rami Families - 28/09/2018 AccorHotels certified review
« Everything was terrible, My worst hotel stay ever!!! »

No Parking place, 1 hour waiting line for breakfast, No Vallet parking service, Not friendly front service, small pool, small twin beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotel! Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GINA Front Office Manager

Joonghang K. Families - 28/09/2018 AccorHotels certified review
« Horrible waiting experience. Need tons of patience »

We arrived 3PM and can access our room over 4:30PM. There's very, very long line for waiting in front of the check-in counter. First time I asked to use the priority check-in counter 'cause I have Accor membership but it was denied. I tried again and again, finally I could use another counter at the executive lounge. But I needed to wait over 1 hour to use my room after that. Also we needed to wait over 30 minutes to have a breakfast. There were so many people who were waiting for calling their numbers to enter the restaurant in the morning. I think this is not right. If your capacity is exceeded, you should not sell the packages. There're people who are waiting for checking in, elevator, restaurant, even checking out! You could find the waiting line EVERYWHERE. All I had a good experience for whole Accor chain but this time I am very disappointed. I wanted to good rest and paid for it, but the only thing after my stay is stressful feelings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of all, we deeply apologize for this unexpected situation that you have experienced. You are surely our valuable members. For the general service that makes you unpleasant, I will train our employees so that they don’t make same situation. And also, we agree with your comments. I truly apologize for your poor experience and feel strongly how much you disappointed. Our management is considering the seriousness of happen and will reorganizing our service not to happen same situation. Please, feel assured that your comments was not taken lightly and I have raised the issue with all of our staffs who will perform a proper standard. Once again, I make a polite apology for your uncomfortable experience. I hope that you will give us the opportunity to better serve you in the future. Thank you. Sincerely, GINA Front Office Manager

Rudy H. Families - 26/09/2018 AccorHotels certified review
« fantastic bedroom »

hotel is very nice, modern , beautiful views. nice rooftop a bit expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive kind feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GINA Front Office Manager

Parnick S. M. Solo - 18/09/2018 AccorHotels certified review
« A great stay »

I had an overall lovely stay. The staff at check-in were very helpful and kind in upgrading me to a residence level room. My only big complaint is the quality of the food in the breakfast buffet. I found it to be extremely substandard, to the point where I would not book a room that included breakfast again unless I had assurances that the quality had improved substantially.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parnick M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and at the same time our F&B team working on upgrade on our breakfast menu Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Oh Front Office Manager

C. K. M. Families - 29/07/2018 AccorHotels certified review
« Good »

Good

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