Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,330 reviews

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Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,330 reviews

TripAdvisor Rating  4.5/5  593 reviews

Certificate of excellence 2024

Good location , but the rooms are so small.

Customer review rating 4.5/5

Rula H. A. Couples - Confirmed reviews ALL

Rooms extremely small.

Dear Rula A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

Good location

Customer review rating 4.5/5

W. Friends - Confirmed reviews ALL

Good service and efficient staffs.

Dear Fung sze W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

Great location, spacious rooms

TripAdvisor rating 5.0/5

987antoinetteb Families - TripAdvisor review

I really enjoyed this hotel. The room was big and spacious, the service was great, very helpful front desk, concierge and in-room dining. The location is perfect, with lots of things to do, places to eat, near the metro, very accessible. The concierge is extremely patient in giving detailed directions. Breakfast buffet is excellent with a wide selection of Korean and western options.

Great hotel. Great Service. Great staff

TripAdvisor rating 5.0/5

Chris D TripAdvisor review

Hotel accommodation was great. Close to Doota Mall, Hyundai Department store and the Dongdaemun Art Centre. Staff at the hotel were very friendly and helpful. Booked a tour to visit the DMZ but missed our connection in the morning. Staff went out of their way to contact the tour organizer and coordinate a taxi ride to get my family to join the tour in time. My dad was a Korean War vet. Going to Korea for the first in my life and miss this my day at the DMZ would have been upsetting. Thank you staff at the Novotel Dongdaemun for making it a memorable trip.

Room service no collection outside the corridor

Customer review rating 1.5/5

Dorothy Families - Confirmed reviews ALL

Room service no collection outside the corridor, It really makes veery smelly outside my room. The hotel staff did not say thank you , it is not a polite manner. Location is good, room is fine.

Dear Or Y., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Huh Duty Manager

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Other web-users rate our hotel

  • 1,106 reviews 9.6/10 Location
  • 1,324 reviews 8/10 Room
  • 1,116 reviews 8.7/10 Service
  • 11 reviews 9.4/10 WiFi
  • 541 reviews 8.4/10 Cleanliness
  • 336 reviews 8.7/10 Breakfast
  • 301 reviews 9.1/10 Vibe
  • 241 reviews 8/10 Pool

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