Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating 4.1/5 635 reviews
Mercure Paris Gennevilliers Hotel
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Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

The Mercure Paris Gennevilliers hotel will open in March 2018. The industrial-style decor with its sophisticated blend of style and modernity pays tribute to Gennevilliers' manufacturing heritage.

Hotel location

Mercure Paris Gennevilliers Hotel

3
Avenue Des Louvresses
Zac Des Louvresses
92230
gennevilliers
france

Tel: +33147907110

Fax: (+33)147907111

Contact email

Check-in from 12h00

Check out up to 12h00

  • ZAC DES LOUVRESSES :   238 LOUVRESSES

  • METRO :   13 ASNIERES GENNEVILLIERS

  • By plane

    CHARLES DE GAULLE At 24km / 14.91 miles

  • By car

    A86 GENNEVILLIERS At 0.3km / 0.19 miles

  • By train

    SAINT LAZARE At 12km / 7.46 miles

GPS :48.942852, 2.305184

Our accommodations

The hotel Mercure Paris Gennevilliers has it all: free dedicated fiber-optic WIFI, safe, minibar, tea, coffee, biscuits, welcome products and a smile on arrival. Whether your stay is for business or pleasure, our beautiful new medium or large double or twin rooms for 1 or 4 people will appeal to all tastes. We can't offer an ocean view but the atmosphere in the bar is amazing.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard with Two Single Beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family Room with a double bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Privilege Suite with a double bed and 1 double sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LE CHARBON

Type of cuisine: Bistro

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHARBON

Photo non contractuelle / Strictly non binding

From 3pm, the bar offers after-work drinks for hotel guests and anyone looking for a welcoming place to relax with music and a glass of wine or craft beer, as well as platters and various tapas dishes.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 18 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Mercure Paris Gennevilliers Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

635 reviews

Great experience

Customer review rating 4.1/5

Paul Families - 04/11/2019 Confirmed reviews AccorHotels

Great experience

Dear PAUL Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Very friendly staff, good room, the location next to the company where I was for business activity

Customer review rating 4.1/5

World4you Business - 25/10/2019 Confirmed reviews AccorHotels

The room was clean, breakfast ok, staff friendly, air conditioning worked well and adapted to the season. The menu for dinner and lunch was good but it must be diversified. A good experience.

Dear OANA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

good service

Customer review rating 4.1/5

Celine Business - 11/10/2019 Confirmed reviews AccorHotels

clean room, good restaurant and excellent welcome

Dear CELINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Neat

Customer review rating 4.1/5

Srikant Business - 11/10/2019 Confirmed reviews AccorHotels

Nice clean rooms. Good food at the restaurant. Easy check in and check out.

Dear SRIKANTAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MEHDI Front office manager

Mr

Customer review rating 4.1/5

Saj Families - 28/08/2019 Confirmed reviews AccorHotels

Very nice and clean Hotel … It was nice to stay with Family. Breakfast was good as well.

Rooms Clean and Nice - Breakfast not worth it

Customer review rating 4.1/5

Alie Business - 25/08/2019 Confirmed reviews AccorHotels

For Paris and price per night- Rooms are good - but for €17 the breakfast does not have variety as other Mercure hotels

Dear ALIASGAR E., We appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. We are reaIly sorry that the breakfast was not at the level you wished. we' ll do our best in order to improve and also will share your comments with our team. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good busness hotel, but absolute chaotic restaurant; understaffed, same menu and often dishes are sold out

Customer review rating 4.1/5

Mrs V. Business - 27/06/2019 Confirmed reviews AccorHotels

Hotel good as always; Friendly and English speaking staff at the reception The restaurant was (again) understaffed, it took 45 minutes to get a table at 21.30 because there were many customers who were not guests. When I finally got table several things of the menu were sold out. Breakfast worked better.

Good but could be better

Customer review rating 4.1/5

Monika Families - 24/06/2019 Confirmed reviews AccorHotels

Nice hotel but the Service could be better. After 23 it is difficult to find the entrance to the hotel, the gate was closed. No receltionist. Staff at the retaudant do not clean tables at all. Receptionist do not know anything about the neiberhoud even how to get to train station.

Really poor room service

Customer review rating 4.1/5

Andrew B. Business - 22/06/2019 Confirmed reviews AccorHotels

Room is basic but clean. Room service is dealt with by French-only speakers with no passion to provide good service. Avoid this hotel if you can.

Dear ANDREW B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We recognize that our personnel in the restaurant don't speak good English and we need to offer them more training on that issue . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege Deputy Manager
Customer review rating 4.1/5

M. Business - 22/05/2019 Confirmed reviews AccorHotels

Restaurant quality and services are not in line with the quality we can expect for the price requested. Breakfast quality remains poor.

Dear CHRISTOPHE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We offer only fresh products in our restaurant . We recently decreased our price to 19€ for both starter + menu or menu + desert but we can't decrease deeper our prices . Also we change the menu every day . We take good note of your remarks, perhaps you would like more variety or the opportunity to take one but cheaper main starter, rather than a menu, things we might consider in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege MORBOIS Deputy Manager

Thales meeting.

Customer review rating 4.1/5

B. G. Business - 22/05/2019 Confirmed reviews AccorHotels

The restaurant has closed too early, that's the only negative point. The personnal of the reception was perfect.

Dear G. B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations. Your feedback is very important to us and I am woondering if you arrived after 22:30 of if you arrived earlier and we refused you ? If you have time to answer me don't hesitate it will help us to manage the quality . Indeed , the restaurant is open from monday to thursday evening from 19:30 to 22:30 . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege MORBOIS Deputy Manager na…

Excellent hotel but mosquitoes in Paris?!?!!!!

Customer review rating 4.1/5

Cc Families - 20/05/2019 Confirmed reviews AccorHotels

Excellent welcome, lovely room, nice breakfast, but unfortunately there were mosquitoes in our room and so we have itchy bites to remind us of our stay there instead of simply being able to remember how nice the hotel and staff actually were.

Dear CHRISTOPHER A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel very sorry you had mosquitos in your room . I also feel surprised about it because it is for now the first time I hear about this . Never hesitate to call the reception in case of any probleme . For this time ,we might not have the solution ( except changing room ) but I will buy anti mosquito bomb in case it happen again. Thank you again for sharing your experience, and we hope to see you and your family again ! Sincerely, Nadege MORBOIS Deputy Manager

Average

Customer review rating 4.1/5

Nick R. Business - 16/05/2019 Confirmed reviews AccorHotels

Average

Dear NICK R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I agree we still need to improve our breakfast service . We are currently looking for two new employee that we will accompany and train for more quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thanks again for your feedback, and we hope to see you soon . Sincerely,
Customer review rating 4.1/5

Anonymous Families - 22/04/2019 Confirmed reviews AccorHotels

Very very good :)

Great Bed and Nice Room Size

Customer review rating 4.1/5

Ro375 Business - 18/04/2019 Confirmed reviews AccorHotels

I enjoyed the room's great and comfortable bed as well as a good room size. I also appreciate Mehdi KEFI, Chef de Reception, to reach out to me via email, and informing me that I forgot to take my cheese and macarons out from the fridge. Truly amazing service and hospitality.

Best Breakfast in a Long TIme

Customer review rating 4.1/5

Alie Business - 14/04/2019 Confirmed reviews AccorHotels

Although this is very subjective, I must say - I thoroughly enjoyed the Scrambled Eggs for Breakfast

Mercure

Customer review rating 4.1/5

H. Business - 11/04/2019 Confirmed reviews AccorHotels

Super service en super hotel

Dear H. HIRLAL, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thanks again, and we hope to see you soon !! Sincerely, Nadege MORBOIS Deputy Manager

Great

Customer review rating 4.1/5

Kristina Business - 21/03/2019 Confirmed reviews AccorHotels

It is so nice to stay in your hotel I really feel at home. The breafast area could be a bit better served between 7:30 - 8:00 the bowls and plates were more or less empthy.

Excellent

Customer review rating 4.1/5

P. Couples - 20/03/2019 Confirmed reviews AccorHotels

Satisfait

Not up to par for a 4 stars

Customer review rating 4.1/5

Philippe Business - 18/03/2019 Confirmed reviews AccorHotels

Everything is "OK" but not up to a 4 stars experience, the bathrooms are very small (although the showers are great), the room is "Ikea-style" although the bed is comfortable, etc.

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