Hotel - The Landis Taipei Hotel
Selected by AccorHotels
Selected by AccorHotels

The Landis Taipei Hotel

41 Min Chuan East Road  Section 2 
00104  TAIPEI
TAIWAN

853 reviews
TripAdvisor Rating Based on 853 reviews
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From 4490.23 TWD Non member rate
From 4490.23 TWD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Fitness centre
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • Snack & beverage machine

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
See all services

The Property will be renovating selected guestrooms from 15 June 2017 to 30 September 2017 (completion date subject to change). Renovation works are conducted only during business hours and every effort will be made to minimize noise and disturbance.

Hotel location

Our rooms

  • 209 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our guest reviews for The Landis Taipei Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 853 reviews
TripAdvisor review
Business - 27/11/2016
« worst five stars in taipei »

I look on accord web page to book the hotel for the great location and rating of five stars hotels.I must say that for a five stars hotel ,i was extremely surprised with the poor service since my arrival on that hotel and the argument with Duty manager occurred ones arrived in the hotel after three hours of trip . Because couple of days before my arrival ,I call the hotel and spoked to a member of the staff regarding the privileges of been Gold Member and they answered that yes it was available . So when i talk with duty manager and explained the situation of the all story ,she kept telling me no no no ,instead to find a solution to my problems and after 7 calls to others dept and having me waiting me there on her desk with this very nervous rictus ,she finally gave me the key and brought me to my room and ask me if i drink beer because she want to apologise but i told her that i don’t drink beer .Then she offered me a tea or coffee and i answered her with pleasure for a coffee latte and kindled accept her invitation and she ask me to forgive her poor behaviour and i told her certainly not forgive yes forget not . Some others problems occurred was when i ask someone to come to explain me how the coffee machine works ,a person from the reception came and told me with an attitude of a Rapper ,what happening here and what going on.i feel for short time if i closed my eyes at the fish market or in the bronx ,the way this young uy approach me and talk to me .I explain that it was a not proper way of communicating with customers and he actually apologised and said that he recently start so for me it was so obvious the lack of training of the senior management .By the way there is never any member of the staff at the gym,dirty and very cold gym. Also another time ,as i was going up to the the 12 floor to the gym but couldn’t go there because they blocked my key so therefore i had to go downstairs and ask for the key to be unblocked and again i was chaotic because i ask a member of the staff to see what going on with the key and here in the lobby waiting 10 minutes for that key without nobody assisting and here out the blew one of the front office asking me to sign a paper of my credit card cancellation because also regarding payment it was a huge drama also mishandled by this lady duty manger need on my first day and that she told me that every day she cancelled one credit card payment that i did previously to accord group for the pre booking .So without telling me they blocked my key even do they already had my credit card number and that they also took a pre payment themselves for the three nights .I freak out and told atet that first need to go to the toilets so finally in the middle of the lobby wearing only a shirt and a short and after insisting to get the key and shouting at them then they give me they key and then i was able to go to my room back .Ones arrived in my room and doing what i had to do ,i call them to bring me the paper to be sign then they came in within 5 minutes and i signed the paper and actually ask for some milk to that employee and he told me that he would tell the room service and i had to wait one hour for a simple glass of milk.Another time ,while i was taking a shower a person come to my room to check my fridge foe the Mini Bar and i told that person to come later to feel it up as there no respect atoll and it is really like a supermarket that staff come in and out as they wish and no privacy atoll. The last thing was reading an order of soup ,beef soup and ask room service if it had onions or same family of vegetables and she told she didn’t know and she would call me in 5 minutes .After five minutes ,she answered me atet what was in the soup was a secret and that the kitchen didn’t want to let know the guest.It looks like a secret of state ,so at beginning i find incredibly funny and after insisting for 10 minutes she ask me again what was the thing i dislike and i told her that i was allergic to onions and she told me that she will answer asap.so after waiting again for a simple question ,what was inside the beef soup .she keep telling me that the kitchen cannot telling me but the good news that it was no onions .So really ,i must say that is a hotel is a total failure and no way that it deserves 5 stars category and far away from the last time i went there 6 or 8 years ago.I can only blame the management who doesn’t do there proper job and ensure the quality of non existing service .I must say that been a world traveller ,i never seen such of hotel with that kind of disorganisation .It was a bad version of Budapest Hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at The Landis Taipei and for taking your precious time to share your reviews with us. We regret to hear your experiences at our hotel did not meet with your expectations. We are a Partner Hotel of Accorhotels and members of Accorhotels will earn Le Club Accorhotels points exclusive of room upgrade. Room upgrade is arranged during operational concerns and upon availability. Regarding the operational procedures for the coffee machine in the room, we apologize if our associate did not manage to make you understand the steps. We have decided to ask our creative team to design the manual card in English, Japanese and Chinese for the convenience of our future guests. Pertaining to the Fitness Center, we have instructed our Housekeeping associates to ensure the Fitness Center is always in the best condition and there should not be any excuse for it to be left unattended. As your room reservations were booked in two separate occasions though the website, we were obliged to confirm twice and thus our front office associate has to explain regarding the credit card cancellation. We are sorry if you were being disturbed on this issue. Our housekeeping associates must not enter the guest room when anyone is in the room. For cleaning and turn down service, they have to knock and call out loud before entering. For this reason, we have reminded the housekeeping associates regarding the importance of guests’ privacy again. Our service coordinator who took your call regarding the ingredients in the beef noodle was certainly sorry for not understanding your question. Again, thank you for your encouragements and feedbacks so that we may serve our guests better in the future. We certainly hope the above does not mar your image of the our hotel and we certainly look forward to welcoming you back at Your Home Away From Home.

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