Hotel - Fairmont Yangcheng Lake
Fairmont Hotel Fairmont Hotel

Fairmont Yangcheng Lake

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4.5/5 289 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 832.00 CNY Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Golf

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

  • 200 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 289 reviews

Our guest reviews for Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Peter S. Business - 22/01/2018
« A pleasant stay in a luxury place with very good service »

I had a pleasant stay from check-in to departure. The room was clean in very good condition, all amenities in place. Sandy at the FO took excellent care for my Reservation and the preparation of my stay. In the FGL I enjoyed the Special care of Flavia and Eric, very personalized Service, thank you very much. This time Su Chef Kevin Bao freshly prepared a special German dish for me, very much to my liking. Great Service, a wonderful, clean and tidy Environment, I am looking forward to my next stay.

AccorHotels certified review
Dom Families - 27/12/2017
« Most memorable stay »

Beautiful hotel with all the friendly and approachable staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Sincerely, Alan Ang General Manager

AccorHotels certified review
Dino L. Families - 21/12/2017
« Facility and Service »

Great Facility and Excellent Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Sincerely, Alan Ang General Manager

AccorHotels certified review
Ying M. Families - 03/12/2017

The room and the hall way has a stuffy smell. My children were not willing to stay in the room because of the smell. We had to open the balcony door to get some fresh air. As soon as we got out of elevator to go to our room , kids would cover their mouth and nose because of the smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mathis, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang, General Manager

AccorHotels certified review
Ivano P. Business - 21/11/2017

The Hotel / Restaurant & Staff were excellent, but I had issues making out-going phone calls

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pezzutti, Thank you for sharing your thoughts regarding your recent stay. We thank you for your kind feedback about hotel services . We will look into the matter regarding the mobile signal issue. We have shared your comments with our colleagues the first time when we received this review. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Sincerely, Alan Ang General Manager

AccorHotels certified review
Anonymous Business - 19/10/2017
« Experience not very good »

Gold level service is good. But, overall service is not so good. There are not many activities in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Tian, Thank you for taking the time to tell us about your experience at the Fairmont Yangcheng Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Ang General Manager

AccorHotels certified review
Donita B. Families - 15/10/2017
« We were given a wonderful room to enjoy a special occasion with the added bonus of a cake for the birthday girl. »

Its serene, beautiful outlooks, with a very fine food and room experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Bell, thank you for choosing Fairmont Yangcheng Lake to celebrate your daughter's birthday. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

AccorHotels certified review
Helen Families - 07/09/2017
« Nice Hotel »

Good for family, warm service

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的陈女士:您好!谢谢您花费宝贵的时间点评,也很高兴得知您对于酒店的设施和服务都感到满意!您能喜欢我们酒店是我们莫大的荣幸,希望您能将此次愉快的入住体验分享给您的亲朋好友,并和他们一起前来体验酒店为您提供的产品和服务。期待您再次入住! - 洪园 阳澄湖费尔蒙酒店总经理

AccorHotels certified review
Jules Families - 22/08/2017
« excellent »

good service, good facility, good environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

AccorHotels certified review
Emily Families - 16/08/2017
« It was a little disappointing as the facilities are old an I'll maintain. »

We were there for the outdoor pool but it was very dirty and there were bugs growing in the pool. The indoor and outdoor pool were lll maintain and it's summer we were expecting a clean and relaxing time. We had to ask the attendants to clean up the bugs growing in the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., Thank you for sharing your thoughts regarding your recent stay. We feel sorry to hear that you were not satisfied with the swimming pool condition. We have shared your comments with our colleagues the first time when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

AccorHotels certified review
Ivano P. Business - 26/07/2017
« Director of Manufacturing »

The Hotel & Room was clean and quiet. The buffet breakfast was convenient and quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pezzuti, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

AccorHotels certified review
Mrs.s. Families - 20/07/2017
« Mrs »

The room was clean and nicely furnished. Baby toiletry was provided upon arrival, much appreciated. The outdoor pool was dirty, and staff was cleaning the pool during operational hours. In the summer months, I would expect the outdoor pool to be clean and ready for use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for sharing your thoughts regarding your recent stay. We thank you for your kind suggestion regards to our hotel facilities. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and equipment. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

AccorHotels certified review
Lin Business - 10/07/2017
« Excellent hotel and place »

Next to Yangcheng Lake, this hotel is great for the beautiful lake view and nice organic food provided by its own farm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

AccorHotels certified review
Charlie Families - 08/07/2017
« Good service »

The hardware is old, service is good.

AccorHotels certified review
Karen J. Friends - 26/06/2017
« Relaxing »

The Fairmont Yancheng Lake staff was very helpful. I've been living in China for a long time but I seldom find great service, the staff at the Fairmont Yancheng Lake delivered, they made sure that to take that extra-mile to help us . Elaine the Duty Manager that weekend was very helpful from our check in and check out she was there assisting us. Mark from the restaurant helped us a lot from breakfast until our late lunch, he made sure our table is clean and did a good job on the table set up. The only thing that I think that needs to be improved from the staff is training, their knowledge about the product is not on point. For example my friend was looking for matches and asked the F&B staff but they don't know if they have matches. In the end he got one but it was at the Front Desk. The Chinese restaurant downstairs was great too, there was a good selection on the menu. We will try to go back again for the restaurant by the lake. Overall we had a relaxing stay and will definitely come back . Thank you so much! Karen

AccorHotels certified review
L. Business - 16/06/2017

Howard Chen at Front Desk is an exceptionally great employee. He upgraded my room to provide me a wonderful first-time experience at this Fairmont. I will be back to stay at the hotel in the future.

AccorHotels certified review
Grace Families - 05/06/2017
« Friendly staff, amazing outdoor facilities, nice service »

My family is extremely happy with vegetable and fruit picking in the hotel. The staff are very friendly and helpful offering the kids an unforgettable experience.

AccorHotels certified review
Anonymous Families - 31/05/2017
« Mixed »

The outdoor activities are great. The change in F&B management shows, as the Western food quality and the service in the restaurant is deteriorating at an amazing speed. A month ago the food was superb, know it's what one expect in the middle of Shandong in a 4 star hotel.

AccorHotels certified review
Mathew H. Business - 16/05/2017
« Looking forward to returning »

Very good

AccorHotels certified review
Anonymous Families - 08/05/2017

pleasant staff, good service and nice environment

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