Fairmont Yangcheng Lake

Retreat to an oasis of tranquility for business and leisure travelers, and enjoy the luxury of a real home at Fairmont Yangcheng Lake. This 5-star hotel in Kunshan is strategically located on the shores of Yangcheng Lake, with 33 acres of Yue Feng Island Organic Farm. Unwind in one of our comfortable guest rooms or suites, featuring lake views. Embark on a culinary adventure at five world-class restaurants and bars championing local, organic ingredients.

Hotel extras

STUNNING LAKESIDE LOCATION - The hotel is located next to the beautiful Yangcheng Lake Park, on the shore of the Yangcheng Lake, famous for its Hairy Crab and is surrounded by lush parks and organic farm.

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Services and practical information

Paying

WIFI/Internet Access
Parking
Accessible bathroom
Pets allowed
Services for children
Air conditioned
Cash machine
Porter

Leisure and activities

Swimming pool
Fitness centre
Well-being
Services for children
Golf (Nearby)
Bicycles rental

Catering

3 restaurant(s)
2 bar(s)
Room service

Business services

6 meeting room(s)
Conventions hotel

See all services

Hotel location

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Fairmont Yangcheng Lake

Jiangsu
No. 3668 West Ma'anshan Road
215300
KUNSHAN
CHINA

Tel: (+86)512 5780 0888

Fax: (+86)512 5780 7255

Contact email

Check-in from 15h00

Check out up to 12h00

Access and transport

SHANGHAI HONGQIAO INTL AIRPORT At 69.2km / 43 miles
SHANGHAI PUDONG INTL AIRPORT At 125km / 77.67 miles
SUSAN SHUOFANG INTL AIRPORT At 57.94km / 36 miles

GPS : 31.387146, 120.837469

Our rooms

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

6 photos

Deluxe Park View King

1 King Bed, 45sqm, Magnificent Views of The Park, Floor 3-7, Oversized Le Labo Amenities, Connecting Rooms Available on Request.

Signature Lake View King

1 King Bed, 45sqm, Allowing Guest to Enjoy The Views of The Lake With The Early Morning or Evening Mist That Are Particularly Stirring, Floor 3-7.

Junior Suite King

1 King Bed, 73m², Lake Views, Majority Also Have a Private Balcony, Floor 3-7, Offers a Separate Sitting Area.

1 Bedroom Suite King

1 King Bed, 77m², Offers Lake View, Floor 3-7, Separate Living Room & Bedroom in a Residential Design.

Fairmont Gold Park View King

1 King Bed, 45sqm, Lounge Access, Complimentary Continental Breakfast & Evening Canapes.

Fairmont Gold Park View 2 Queen

2 Queen Beds, 45sqm, Lounge Access, Complimentary Continental Breakfast & Evening Canapes.

Fairmont Gold Lake View King

1 King Bed, 45 m², Lounge Access, Complimentary Continental Breakfast and Evening Canapes.

Fairmont Gold Lake View 2 Twin

2 Twin Beds, 45sqm, Lounge Access, Complimentary Continental Breakfast & Evening Canapes.

Fairmont Gold 1 Bedroom Suite

1 King Bed, 77 m², Lounge Access, Complimentary Continental Breakfast and Evening Canapes.

Presidential Suite King

1 King Bed, 460 m², Top Floor of Hotel, Each Room in Suite Has Panoramic Lake View, Further Views Offered From Full-Sized Terrace Which Can Be Used For Private Functions.

Deluxe Park View 2 Twin

2 Twin Beds, 45m², Magnificent Views of The Park, Floor 3-7, Oversized Le Labo Amenities, Connecting Rooms Available on Request.

Deluxe Park View 2 Queen

2 Queen Beds, 45m², Magnificent Views of The Park, Floor 3-7, Oversized Le Labo Amenities, Connecting Rooms Available on Request.

Deluxe Park Hollywood Twin

1 King Bed, 45m², Magnificent Views of The Park, Floor 3-7, Oversized Le Labo Amenities, Connecting Rooms Available on Request.

Signature Lake View 2 Twin

2 Twin Beds, 45m², Allowing Guest to Enjoy The Views of The Lake With The Early Morning or Evening Mist That Are Particularly Stirring, Floor 3-7.

Signature Lake Hollywood Twin

1 King Bed, 45m², Allowing Guest to Enjoy The Views of The Lake With The Early Morning or Evening Mist That Are Particularly Stirring, Floor 3-7.

Signature Lake View Suite King

1 King Bed, 156m², Stunning Lake Views, Floor 3-7, Ample Bedroom Space of 45m² & Extra Large Living Space of 100m².

Fairmont Gold Lake View

1 King Bed, 45m², Lounge Access, Complimentary Continental Breakfast & Evening Canapes.

Fairmont Gold Junior Suite King

1 King Bed, 73m², Lounge Access, Complimentary Continental Breakfast & Evening Canapes.

200 rooms

- 110/120 V AC
- 220/240 V AC
- Emergency exit map
- Automatic air control
- Safe deposit box in room
- Opening windows
- WIFI in your room
- Work desk in all rooms
- Satellite/cable colour TV
- Coffee/tea making facilities
- Hair dryer in bathroom
- Sprinkler in room
- Keycard-operated door locks
- Audible smoke alarms in rooms
- Security peephole
- Emergency info in rooms
- Voicemail
- Alarm clock
- Operator wake up call
- Automatic wake up call

Our rooms fittings

Our restaurants and bars

ESSENCEType of cuisine: International

Lunch

11:30 - 14:30

Dinner

17:30 - 21:30

ESSENCEType of cuisine: International

Essence Restaurant offers all-day dining, local and international cuisine for breakfast, then superb Chinese, Korean, Indonesian, Malay and North American selections for lunch and dinner. Both buffet & a la carte dining options are available to diners.

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YI FENG COURTType of cuisine: null

Lunch

11:00 - 15:00

Dinner

17:00 - 22:00

YI FENG COURTType of cuisine: null

Yi Feng Court brings fine Cantonese cuisine, a sophisticated ambience and superior service to the shores of Yangcheng Lake. Chinese Sous Chef prepares authentic local, regional dishes and a stunning selection of seafood.

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WUGUType of cuisine: null

Lunch

11:00 - 14:00

Dinner

17:00 - 20:00

WUGUType of cuisine: null

Wugu (meaning Five Grains in Chinese) Restaurant serves scrumptious and authentic local cuisine using organic ingredients brought fresh from the farm, offering guests an exceptional dining experience.

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See all our restaurants

LUWEI LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

LUWEI LOBBY LOUNGE

With its designer furnishings and chic décor, the Luwei Lobby Lounge is the ideal setting for an intimate date or for networking over drinks. Simply sit back, savor a refreshing beverage, light snacks, and feel daily stress and tension melt away.

CURVE BAR

Photo non contractuelle / Strictly non binding

CURVE BAR

Boasting a spectacular view through floor to ceiling windows overlooking Yangcheng Lake, Curve is the hotel's beating heart, with its relaxed atmosphere and sublime vista. Wind up your hectic day with your favorite drinks and lively music in Curve Bar.

See all our bars

See all our restaurants and bars

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 1,130 m²
Maximum capacity: 1,020
Maximum banquet capacity: 600

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4.5/5 AccorHotels Rating 448 reviews

Our guest reviews for Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more

G. Business - 31/08/2018 AccorHotels certified review

Everyone was professional, courteous and friendly. Great staff.

Our hotel has responded to the review

Dear Dr. G., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Ms. H. Families - 28/08/2018 AccorHotels certified review

« Very bad experience -- looking for follow up »

My experience was extremely bad with this hotel as a Accor member for more than 5 years. The hotel called me multiple times collecting special requirement (which is good), which I kept on reminding I need a crib and notified the estimate arriving time. When I arrived at hotel, I was told no room prepared for me, I need to wait for about 1 hour to get my room. When I bring my old parents and 9 months' old baby to room for an afternoon nap, no crib, no welcome fruit, no welcome letter in the room. I called at least 10 times to remind the front desk and the manager on duty, they are not responsive at all. Especially the manager on duty, he is definitely lack of basic training on how to respond customer and respect customer. After another 2 hours, I finally got the crib and fruit but my vacation was totally ruined by the bad experience.

Our hotel has responded to the review

Dear Ms. H., Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Sincerely, Alan Ang General Manager

Anonymous Business - 19/08/2018 AccorHotels certified review

« Assistant Director »

The experience is always wonderful

Our hotel has responded to the review

Dear Ms C., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

L. J. Friends - 13/08/2018 AccorHotels certified review

« Good hotel， helpful staffs »

Good hotel,nice room, helpful staff,will recommend to my friends!

Our hotel has responded to the review

尊敬的Liu 女士：您好！首先非常感谢您抽出宝贵时间分享您的入住体验！我们非常感激您对阳澄湖费尔蒙酒店的宝贵认可，让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺，致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店，并在此度过一个完美的假期。 - 洪园阳澄湖费尔蒙酒店总经理

Kevin J. Business - 05/08/2018 AccorHotels certified review

« My stay at the Fairmont was fantastic! »

My stay at the Fairmont Yangcheng Lake was an extended stay for business. Everyone at the hotel made sure that all of my needs were meet. The entire staff were extremely helpful and friendly. I would highly recommend this hotel to other travelers.

Our hotel has responded to the review

Dear Mr J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Beecher Families - 11/07/2018 AccorHotels certified review

« Ok »

It was ok, but I was a bit disappointed with the maintenance of the outdoor activities. The kids outdoor play area wasn't well maintained, for example the mini climbing wall had lots of spider webs on it. The petting zoo was closed so that was a big disappointment for my daughter. And the pool had lots of plastic trash floating in it. The room was nice however and the staff friendly. The service in the Chinese restaurant was very slow and forgetful.

Our hotel has responded to the review

Dear Beecher, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and services. we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Rudy J. H. Business - 04/07/2018 AccorHotels certified review

« Nice getaway for a team offsite »

We organized our office offsite to Kunshan. the hotel has a good set up for this kind of event combining good accomodation, nice green areas and fantastic view to the lake.

Our hotel has responded to the review

Dear Mr. H., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Kevin J. Business - 04/07/2018 AccorHotels certified review

« Great staff! A very nice hotel. »

I'm presently stay at this hotel. I will be staying for an extended period of time on business and so far it has been great. The hotel staff had worked very hard to make my stay as comfortable as possible. I would highly recommend this hotel to fellow travelers.

Our hotel has responded to the review

Dear Mr. J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Y. C. Families - 27/06/2018 AccorHotels certified review

« overall satisfied, but some things still need to improve »

The staff are quiet nice! Chinese restaurant cooks well, but the buffet in the morning is not so good, less choice! We just stay one night but in out room, there are 2 facilities are broken! One spare part in the bathroom almost hit my kid's head! It is too dangerous!

Our hotel has responded to the review

Dear Ms.Y., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter Business - 26/06/2018 AccorHotels certified review

« Pleasant and comfortable stay on Fairmont Gold Floor »

My stay was very well prepared by Louis and Sandy. The room was clean, well climatised and amenities propoerly set up. Eric and Wilson did a great Service in the Gold Lounge, check in, Cocktail Service and some Snacks were well and profesionally served. Eric works with great dedication and professional attitude, he seem to like the Job and the guests can feel it.

Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you for always choosing us.we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Pritica Families - 24/06/2018 AccorHotels certified review

« Great location, limited western food options »

Overall we were satisfied. We booked a Junior Suite with Lake View and Balcony but were given a pretty horrible view of the lake (all the end sludge bit) and the balcony was dirty and dusty. After complaining they moved us to a bigger and better view room. So that was highly appreciated. Great location for kids with all the activities available. The website said they had babysitting services which was a big reason we booked the stay but once we got there were told they no longer provide the service. That was highly disappointing. Only other drawback was Restaurant has very limited western food options for kids on the buffet so had to pay and order off the menu (since kids under 5 were meant to be free). Service at restaurant was average since not many spoke English so everything took longer to happen for us. Seemed like only 1 restaurant was open so it was tiring to go to the same place for lunch and dinner everyday for 3 days. But would go back and recommend to others.

Our hotel has responded to the review

Dear Mrs. H., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter X. Friends - 18/06/2018 AccorHotels certified review

« Excellent stay »

Nice environment. Good service.

Our hotel has responded to the review

Dear Peter X., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel enviroment as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Mohen L. Families - 08/06/2018 AccorHotels certified review

« professional staffs »

Staffs are more than professional but warm and kind to provide services. 1. It’s appreciated that hotel calls were always answered within seconds. 2. All staffs are accountable and ready to provide help wherever in dining halls, swimming pool, farm... 3. I would like to express my special thanks to duty manager Mr Chirs Yin for his coordination!!

Our hotel has responded to the review

Dear Ms. L., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Mary Y. Business - 31/05/2018 AccorHotels certified review

« Great experiene and service »

The first class environment near the lake and great service.

Our hotel has responded to the review

Dear Ms Y., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

K. J. Business - 31/05/2018 AccorHotels certified review

« Mr. Kevin J. »

The hotel is nice. The staff are very helpfull and friendly. The rooms are clean and spacious. I would recommend this hotel to fellow travelers.

Our hotel has responded to the review

Hassam F. Couples - 30/05/2018 AccorHotels certified review

« Nice getaway from buzzy Shanghai »

Nice location, quiet place by a lake, you can take a walk or bike around the lake, choice of 3 différent restaurants. However, service is still very formatted, too stiff, we need to feel more welcome. E.g we were having BF at 9:45 am and first thing we were told was « we ate closing in 15 mn ». NO welcome, good morning, have a seat, by the way we are closing in 15 mn but take your time and enjoy your BF...

Our hotel has responded to the review

Dear Mr.Hassam F., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Elaine Business - 24/05/2018 AccorHotels certified review

« Here is a perfect summer getaway destination!! »

Hotel is very beautiful with the natural view, blossom in summer time, green grass, peaceful lake, even the farm, everything is just perfect for the weekend getaway. Room is equipped with all the function, I adore the le labo #31 very exquisite bathroom amenity. Also it's the best comfortable cotton sleeper I ever wear in the luxury hotel. The welcome amenity crab-shape macaron is soooo dainty and creative!!! Overall it's a pleasant staying in Fairmont YCL. Definitely will recommend to my family & friends to go for a staycation!!!

Our hotel has responded to the review

Dear Elaine, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the vibe. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Isabel P. Families - 09/05/2018 AccorHotels certified review

« EXCEPTIONAL! »

We had a wonderful stay at Fairmont Yancheng Lake. The personnel was extremely kind and helpful, the hotel is beautiful in a stunning location with a large park and organic farm by the lake. There are many activities to do such as biking, swimming. The rooms overlooking the lake are also extremely luxurious. We very much appreciated our dinner in the restaurant Wugu. We definitely recommend this hotel and will be going back there ourselves.

Our hotel has responded to the review

Dear Ms. P., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Peter Y. Business - 02/05/2018 AccorHotels certified review

« very good experience in food »

Good food, good be environment and service.

Adam D. Business - 10/04/2018 AccorHotels certified review

« Relaxing stay »

Attentive service, especially during check-in and the room review. Flavia was especially kind. Excellent property for walking. I wish only that the air conditioning was working in my room.

Our hotel has responded to the review

Dear Mr. D., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments about our colleague and as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

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