Hotel - Fairmont Yangcheng Lake
Fairmont Hotel Fairmont Hotel

Fairmont Yangcheng Lake

4.5/5 402 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Golf
  • Bicycles rental

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

  • 200 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 402 reviews

Our guest reviews for Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more
Beecher Families - 11/07/2018 AccorHotels certified review
« Ok »

It was ok, but I was a bit disappointed with the maintenance of the outdoor activities. The kids outdoor play area wasn't well maintained, for example the mini climbing wall had lots of spider webs on it. The petting zoo was closed so that was a big disappointment for my daughter. And the pool had lots of plastic trash floating in it. The room was nice however and the staff friendly. The service in the Chinese restaurant was very slow and forgetful.

Rudy J. H. Business - 04/07/2018 AccorHotels certified review
« Nice getaway for a team offsite »

We organized our office offsite to Kunshan. the hotel has a good set up for this kind of event combining good accomodation, nice green areas and fantastic view to the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Kevin J. Business - 04/07/2018 AccorHotels certified review
« Great staff! A very nice hotel. »

I'm presently stay at this hotel. I will be staying for an extended period of time on business and so far it has been great. The hotel staff had worked very hard to make my stay as comfortable as possible. I would highly recommend this hotel to fellow travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Y. C. Families - 27/06/2018 AccorHotels certified review
« overall satisfied, but some things still need to improve »

The staff are quiet nice! Chinese restaurant cooks well, but the buffet in the morning is not so good, less choice! We just stay one night but in out room, there are 2 facilities are broken! One spare part in the bathroom almost hit my kid's head! It is too dangerous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Y., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter Business - 26/06/2018 AccorHotels certified review
« Pleasant and comfortable stay on Fairmont Gold Floor »

My stay was very well prepared by Louis and Sandy. The room was clean, well climatised and amenities propoerly set up. Eric and Wilson did a great Service in the Gold Lounge, check in, Cocktail Service and some Snacks were well and profesionally served. Eric works with great dedication and professional attitude, he seem to like the Job and the guests can feel it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you for always choosing us.we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Pritica Families - 24/06/2018 AccorHotels certified review
« Great location, limited western food options »

Overall we were satisfied. We booked a Junior Suite with Lake View and Balcony but were given a pretty horrible view of the lake (all the end sludge bit) and the balcony was dirty and dusty. After complaining they moved us to a bigger and better view room. So that was highly appreciated. Great location for kids with all the activities available. The website said they had babysitting services which was a big reason we booked the stay but once we got there were told they no longer provide the service. That was highly disappointing. Only other drawback was Restaurant has very limited western food options for kids on the buffet so had to pay and order off the menu (since kids under 5 were meant to be free). Service at restaurant was average since not many spoke English so everything took longer to happen for us. Seemed like only 1 restaurant was open so it was tiring to go to the same place for lunch and dinner everyday for 3 days. But would go back and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter X. Friends - 18/06/2018 AccorHotels certified review
« Excellent stay »

Nice environment. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter X., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel enviroment as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Mohen L. Families - 08/06/2018 AccorHotels certified review
« professional staffs »

Staffs are more than professional but warm and kind to provide services. 1. It’s appreciated that hotel calls were always answered within seconds. 2. All staffs are accountable and ready to provide help wherever in dining halls, swimming pool, farm... 3. I would like to express my special thanks to duty manager Mr Chirs Yin for his coordination!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Mary Y. Business - 31/05/2018 AccorHotels certified review
« Great experiene and service »

The first class environment near the lake and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

K. J. Business - 31/05/2018 AccorHotels certified review
« Mr. Kevin J. »

The hotel is nice. The staff are very helpfull and friendly. The rooms are clean and spacious. I would recommend this hotel to fellow travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Hassam F. Couples - 30/05/2018 AccorHotels certified review
« Nice getaway from buzzy Shanghai »

Nice location, quiet place by a lake, you can take a walk or bike around the lake, choice of 3 différent restaurants. However, service is still very formatted, too stiff, we need to feel more welcome. E.g we were having BF at 9:45 am and first thing we were told was « we ate closing in 15 mn ». NO welcome, good morning, have a seat, by the way we are closing in 15 mn but take your time and enjoy your BF...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hassam F., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Elaine Business - 24/05/2018 AccorHotels certified review
« Here is a perfect summer getaway destination!! »

Hotel is very beautiful with the natural view, blossom in summer time, green grass, peaceful lake, even the farm, everything is just perfect for the weekend getaway. Room is equipped with all the function, I adore the le labo #31 very exquisite bathroom amenity. Also it's the best comfortable cotton sleeper I ever wear in the luxury hotel. The welcome amenity crab-shape macaron is soooo dainty and creative!!! Overall it's a pleasant staying in Fairmont YCL. Definitely will recommend to my family & friends to go for a staycation!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the vibe. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Isabel P. Families - 09/05/2018 AccorHotels certified review
« EXCEPTIONAL! »

We had a wonderful stay at Fairmont Yancheng Lake. The personnel was extremely kind and helpful, the hotel is beautiful in a stunning location with a large park and organic farm by the lake. There are many activities to do such as biking, swimming. The rooms overlooking the lake are also extremely luxurious. We very much appreciated our dinner in the restaurant Wugu. We definitely recommend this hotel and will be going back there ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Peter Y. Business - 02/05/2018 AccorHotels certified review
« very good experience in food »

Good food, good be environment and service.

Adam D. Business - 10/04/2018 AccorHotels certified review
« Relaxing stay »

Attentive service, especially during check-in and the room review. Flavia was especially kind. Excellent property for walking. I wish only that the air conditioning was working in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments about our colleague and as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Tarek E. Business - 31/03/2018 AccorHotels certified review
« I was surprized upon arrival around 6pm with my team that the heating system across the hotel was shut down and even in our own rooms the heating was not turned on while the temperature outside was in low single digit figures (close to freezing). »

Then upon calling the spa to book the sauna at around 6.30pm I was told that the sauna was not turned on and that it would require a couple of hours to heat up. Again another major disappointment ! Our group size was about 20 people so we had 20 rooms booked and yet the hotel wanted to save on their energy bill but at the expense of disappointing its guests/customers and possibly losing them as repeat customers.

Peter S. Business - 30/03/2018 AccorHotels certified review
« Pleasant stay with very good service in clean and green environment »

I had a very pleasant and enjoyed the Service in the FGL very much. Whenever Sandy, Asst. FOM takes care for my Reservation and the preparations a can rest assured that all is perfect. Also Flavia and Wilson are providing excellent and skilfull Service and communication. The Arrival of Executive Chef Peter is extremly welcomed, he introduced himself in FGL at my table. I am looking Forward to a much improved F&B Quality, much appreciated. Can not wait to come back, next Monday already. Maybe there is a Chance to get a glimps of the new DOR Gloria... I know she is soo busy.

W. L. Solo - 20/03/2018 AccorHotels certified review
« Fabulous stay in Fairmont Yangchenglake! »

Thanks for you all guys! Firstly,When i arrived on Yangcheng lake station ,the driver Mr.Chen, was holding my name sign ,waiting for me within a warm smile. The beautiful young lady which has checked in me was so polite and cheerful,Ivan from Concierge counter pick up my luggage and guide me how to enjoy my stay in Fairmont Yangcheng Lake. Then i find that i will live in Room 701, a quiet room within a really nice view , thanks for Louis Jin's arrangement and welcome letter, so sweet! Wugu restaurant is a amazing place to have my lunch . The fish is tender and the shrimp is fresh.Everything makes me satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Mj Families - 02/03/2018 AccorHotels certified review
« overall satisfied. »

Very friendly and professional greeting at the reception, and very pleasant experience with pet/dog hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel service as well as the pet hotel. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Peter S. Business - 22/01/2018 AccorHotels certified review
« A pleasant stay in a luxury place with very good service »

I had a pleasant stay from check-in to departure. The room was clean in very good condition, all amenities in place. Sandy at the FO took excellent care for my Reservation and the preparation of my stay. In the FGL I enjoyed the Special care of Flavia and Eric, very personalized Service, thank you very much. This time Su Chef Kevin Bao freshly prepared a special German dish for me, very much to my liking. Great Service, a wonderful, clean and tidy Environment, I am looking forward to my next stay.

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