Hotel - Fairmont Yangcheng Lake
Fairmont Hotel Fairmont Hotel

Fairmont Yangcheng Lake

4.5/5 488 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • pets allowed
  • Services for children
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air conditioned
    • Automatic air control
    • Air Conditioning
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage
    • Sauna (Paying)
  • Services for children
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Golf  (Nearby)
  • Bicycles rental

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

  • 200 rooms
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 488 reviews

Our guest reviews for Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more
Anonymous Business - 06/11/2018 AccorHotels certified review

I felt very welcomed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Rebecca Families - 15/10/2018 AccorHotels certified review
« Mrs »

We had an enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Rebecca , Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. You can search more valued rooms & dining offers on our fairmon.com and we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Shirley Families - 15/10/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shirley, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

G. Business - 31/08/2018 AccorHotels certified review

Everyone was professional, courteous and friendly. Great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. G., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Ms. H. Families - 28/08/2018 AccorHotels certified review
« Very bad experience -- looking for follow up »

My experience was extremely bad with this hotel as a Accor member for more than 5 years. The hotel called me multiple times collecting special requirement (which is good), which I kept on reminding I need a crib and notified the estimate arriving time. When I arrived at hotel, I was told no room prepared for me, I need to wait for about 1 hour to get my room. When I bring my old parents and 9 months' old baby to room for an afternoon nap, no crib, no welcome fruit, no welcome letter in the room. I called at least 10 times to remind the front desk and the manager on duty, they are not responsive at all. Especially the manager on duty, he is definitely lack of basic training on how to respond customer and respect customer. After another 2 hours, I finally got the crib and fruit but my vacation was totally ruined by the bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Sincerely, Alan Ang General Manager

Anonymous Business - 19/08/2018 AccorHotels certified review
« Assistant Director »

The experience is always wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

L. J. Friends - 13/08/2018 AccorHotels certified review
« Good hotel, helpful staffs »

Good hotel,nice room, helpful staff,will recommend to my friends!

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的Liu 女士:您好!首先非常感谢您抽出宝贵时间分享您的入住体验!我们非常感激您对阳澄湖费尔蒙酒店的宝贵认可,让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺,致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店,并在此度过一个完美的假期。 - 洪园 阳澄湖费尔蒙酒店总经理

Kevin J. Business - 05/08/2018 AccorHotels certified review
« My stay at the Fairmont was fantastic! »

My stay at the Fairmont Yangcheng Lake was an extended stay for business. Everyone at the hotel made sure that all of my needs were meet. The entire staff were extremely helpful and friendly. I would highly recommend this hotel to other travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Beecher Families - 11/07/2018 AccorHotels certified review
« Ok »

It was ok, but I was a bit disappointed with the maintenance of the outdoor activities. The kids outdoor play area wasn't well maintained, for example the mini climbing wall had lots of spider webs on it. The petting zoo was closed so that was a big disappointment for my daughter. And the pool had lots of plastic trash floating in it. The room was nice however and the staff friendly. The service in the Chinese restaurant was very slow and forgetful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beecher, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and services. we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Rudy J. H. Business - 04/07/2018 AccorHotels certified review
« Nice getaway for a team offsite »

We organized our office offsite to Kunshan. the hotel has a good set up for this kind of event combining good accomodation, nice green areas and fantastic view to the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Kevin J. Business - 04/07/2018 AccorHotels certified review
« Great staff! A very nice hotel. »

I'm presently stay at this hotel. I will be staying for an extended period of time on business and so far it has been great. The hotel staff had worked very hard to make my stay as comfortable as possible. I would highly recommend this hotel to fellow travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Y. C. Families - 27/06/2018 AccorHotels certified review
« overall satisfied, but some things still need to improve »

The staff are quiet nice! Chinese restaurant cooks well, but the buffet in the morning is not so good, less choice! We just stay one night but in out room, there are 2 facilities are broken! One spare part in the bathroom almost hit my kid's head! It is too dangerous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Y., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter Business - 26/06/2018 AccorHotels certified review
« Pleasant and comfortable stay on Fairmont Gold Floor »

My stay was very well prepared by Louis and Sandy. The room was clean, well climatised and amenities propoerly set up. Eric and Wilson did a great Service in the Gold Lounge, check in, Cocktail Service and some Snacks were well and profesionally served. Eric works with great dedication and professional attitude, he seem to like the Job and the guests can feel it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you for always choosing us.we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Pritica Families - 24/06/2018 AccorHotels certified review
« Great location, limited western food options »

Overall we were satisfied. We booked a Junior Suite with Lake View and Balcony but were given a pretty horrible view of the lake (all the end sludge bit) and the balcony was dirty and dusty. After complaining they moved us to a bigger and better view room. So that was highly appreciated. Great location for kids with all the activities available. The website said they had babysitting services which was a big reason we booked the stay but once we got there were told they no longer provide the service. That was highly disappointing. Only other drawback was Restaurant has very limited western food options for kids on the buffet so had to pay and order off the menu (since kids under 5 were meant to be free). Service at restaurant was average since not many spoke English so everything took longer to happen for us. Seemed like only 1 restaurant was open so it was tiring to go to the same place for lunch and dinner everyday for 3 days. But would go back and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. We would like to find out more details of how we can better serve or improve guest experience. we look forward to your suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Peter X. Friends - 18/06/2018 AccorHotels certified review
« Excellent stay »

Nice environment. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter X., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel enviroment as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Mohen L. Families - 08/06/2018 AccorHotels certified review
« professional staffs »

Staffs are more than professional but warm and kind to provide services. 1. It’s appreciated that hotel calls were always answered within seconds. 2. All staffs are accountable and ready to provide help wherever in dining halls, swimming pool, farm... 3. I would like to express my special thanks to duty manager Mr Chirs Yin for his coordination!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. Alan Ang General Manager

Mary Y. Business - 31/05/2018 AccorHotels certified review
« Great experiene and service »

The first class environment near the lake and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

K. J. Business - 31/05/2018 AccorHotels certified review
« Mr. Kevin J. »

The hotel is nice. The staff are very helpfull and friendly. The rooms are clean and spacious. I would recommend this hotel to fellow travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Hassam F. Couples - 30/05/2018 AccorHotels certified review
« Nice getaway from buzzy Shanghai »

Nice location, quiet place by a lake, you can take a walk or bike around the lake, choice of 3 différent restaurants. However, service is still very formatted, too stiff, we need to feel more welcome. E.g we were having BF at 9:45 am and first thing we were told was « we ate closing in 15 mn ». NO welcome, good morning, have a seat, by the way we are closing in 15 mn but take your time and enjoy your BF...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hassam F., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Elaine Business - 24/05/2018 AccorHotels certified review
« Here is a perfect summer getaway destination!! »

Hotel is very beautiful with the natural view, blossom in summer time, green grass, peaceful lake, even the farm, everything is just perfect for the weekend getaway. Room is equipped with all the function, I adore the le labo #31 very exquisite bathroom amenity. Also it's the best comfortable cotton sleeper I ever wear in the luxury hotel. The welcome amenity crab-shape macaron is soooo dainty and creative!!! Overall it's a pleasant staying in Fairmont YCL. Definitely will recommend to my family & friends to go for a staycation!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the vibe. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

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