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Fairmont Yangcheng Lake 5 stars

Customer review rating 4.5/5 661 reviews
Fairmont Yangcheng Lake
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Hotel extras

STUNNING LAKESIDE LOCATION - The hotel is located next to the beautiful Yangcheng Lake Park, on the shore of the Yangcheng Lake, famous for its Hairy Crab and is surrounded by lush parks and organic farm.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (Nearby)
  • Bicycles rental
Catering
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Yangcheng Lake

Jiangsu
No. 3668 West Ma'anshan Road
215300
kunshan
china

Tel: +86512 5780 0888

Fax: (+86)512 5780 7255

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL AIRPORT At 69.2km / 43 miles

  • By plane

    SHANGHAI PUDONG INTL AIRPORT At 125km / 77.67 miles

  • By plane

    SUSAN SHUOFANG INTL AIRPORT At 57.94km / 36 miles

GPS :31.387146, 120.837469

Our accommodations

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

Deluxe Park View King

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Park View King

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Park View 2 Queen

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View King

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View 2 Twin

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Park View 2 Twin

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Park View 2 Queen

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Signature Lake View King

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

1 Bedroom Suite King

  • Max. number of persons: ‌3
  • Area: From 77m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold 1 Bedroom Suite

  • Max. number of persons: ‌3
  • Area: From 77m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Presidential Suite King

  • Max. number of persons: ‌3
  • Area: From 460m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Signature Lake View 2 Twin

  • Max. number of persons: ‌3
  • Area: From 45m²
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Signature Lake View Suite King

  • Max. number of persons: ‌3
  • Area: From 156m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Junior Suite King

  • Max. number of persons: ‌3
  • Area: From 73m²
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Essence Restaurant offers all-day dining, local and international cuisine for breakfast, then superb Chinese, Korean, Indonesian, Malay and North American selections for lunch and dinner. Both buffet & a la carte dining options are available to diners.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YI FENG COURT

Type of cuisine: null

Yi Feng Court brings fine Cantonese cuisine, a sophisticated ambience and superior service to the shores of Yangcheng Lake. Chinese Sous Chef prepares authentic local, regional dishes and a stunning selection of seafood.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUWEI LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

With its designer furnishings and chic décor, the Luwei Lobby Lounge is the ideal setting for an intimate date or for networking over drinks. Simply sit back, savor a refreshing beverage, light snacks, and feel daily stress and tension melt away.

CURVE BAR

Photo non contractuelle / Strictly non binding

Boasting a spectacular view through floor to ceiling windows overlooking Yangcheng Lake, Curve is the hotel's beating heart, with its relaxed atmosphere and sublime vista. Wind up your hectic day with your favorite drinks and lively music in Curve Bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,130 m²

  • Maximum capacity: 1,020 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

661 reviews

very very good.

Customer review rating 4.5/5

Rong L. Business - 12/06/2019 AccorHotels certified review

the staffs in the hotel are all very nice, helpful, polite. thanks.

Dear Rong L., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

A very pleasant stay with excellent service.

Customer review rating 4.5/5

Peter Friends - 27/05/2019 AccorHotels certified review

We had a very pleasant stay with excellent service provided by the FGL staff, especially by Eric. My special thanks goes to Gracia and to Frank for arranging the commemoration dinner for my 200th arrival at FYL. It was a great pleasure for us being recognized as a regular guest. I will be back soon.

Dear Peter, welcome home. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Normal

Customer review rating 4.5/5

Anonymous Business - 24/05/2019 AccorHotels certified review

I stayed at the hotel for company event and facility is good but the location a little uncomfortable for me.

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered regarding location. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Very relaxing Staycation weekend

Customer review rating 4.5/5

Kathy Families - 25/04/2019 AccorHotels certified review

A Birthday celebration, R&R, Spa and Easter Hunt - a weekend full of activities

Dear Kathy, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

No feel welcome in this hotel

Customer review rating 4.5/5

Minwei Families - 25/04/2019 AccorHotels certified review

It's hard to describe the feeling stay in this hotel, but anyway I did't feel welcome this time. The location of this resort is very good. It's located in the park round the lake. There is very long walking path round the lake, and the view is very good. However, the hotel facility is old, which isn't able to compete with other resorts in China market. And the service also didn't match Fairmont level. 1. no safety consciousness, the staff allowed children to play the boat in the outside swimming pool without lift jacket as they just want to sell more tickets. And I also don't understand why this kind of activity can open for all guests. for safety, I suggest only hotel guests can join those children activities. 2. shattered glass in the yogurt: the guest next to my table found shattered glass in the yogurt during breakfast. It's very dangerous. Luckily that grandmother found it on time. And I didn't see hotel staff took any action immediately. Besides, this hotel is also stingy to up-grade to platinum member. When I checked in at front desk, the staff took too long time to check the room availability. the time was 14:30. It looks the guest service team doesn't have process to check the coming guests in advance, or they don't care Accor membership. Anyway, if Accor still wants to remain Fairmont brand for this hotel, the leaderships has to be changed and invest more to improve both hardware and also service level.

Dear Minwei, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and take action to improve the safety consciousness and service awareness, as well as food quality. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

surpass expectation

Customer review rating 4.5/5

王. Couples - 06/04/2019 AccorHotels certified review

surpass expectation

尊敬的王涛：您好！首先非常感谢您抽出宝贵时间分享您的入住体验！我们非常感激您对阳澄湖费尔蒙酒店的认可，让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺，致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店，并在此度过一个完美的假期。 - 洪园，阳澄湖费尔蒙酒店总经理

Assoc VP, Duke University

Customer review rating 4.5/5

Timur D. I. Business - 01/04/2019 AccorHotels certified review

Excellent as usual

Dear Timur Duke I., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

A very pleasant stay

Customer review rating 4.5/5

Peter S. Business - 12/03/2019 AccorHotels certified review

I had a very pleasant stay, very well prepared by FGL Manager Owen who always takes great care of me when I'm around. In the FGL I was served with Passion and excellence by Sammi and chief butler Eric, they made me feel comfortable and at home. The room was clean and orderly with all amenities in place. See you guys again tomorrow.

Dear Peter, Welcome home! We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Fairmont Gold team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Ang, General Manager

Excellent experience in Fairmont yangchen lake

Customer review rating 4.5/5

Y. J. S. Families - 04/03/2019 AccorHotels certified review

Excellent lake view in room 798 with a large room, we'd love to live in this room next time during weekends, excellent and reliable service here, every staff with friendly face and lovely greetings! The Chinese restaurant name Yi Feng Court is the one of the delicious Suzhou food, we'd have dinner there during our staying, no need to go out for dinner! Thank you very much we'll continue this experience in the Fairmont Yangchen lake hotel next time !

Dear Y Jin S, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Great family time

Customer review rating 4.5/5

Damien Families - 27/02/2019 AccorHotels certified review

Great moments shared with family in a great resort with an amazing farm.

Dear Damien, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Great hotel pet allowed

Customer review rating 4.5/5

Robin Y. Solo - 13/02/2019 AccorHotels certified review

A great 2 night stays! Olivia Gu from reception, Amy Chen from restaurant are all fabulous staff! Around the hotel are parks, lakes, lawns and farms, you would spend hours per day with your dog. Pool is bit small, if it could have been 25 meter!

Dear Robin Y., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Relaxing and high quality facility

Customer review rating 4.5/5

Melissa Families - 12/02/2019 AccorHotels certified review

We really enjoyed our stay! The staff was very friendly and accommodating!

Dear Melissa, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

satisfied

Customer review rating 4.5/5

Angela H. Business - 18/11/2018 AccorHotels certified review

very nice hotel with nature view and environment, staff with smile and helpful.

Dear Ms. H., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager
Customer review rating 4.5/5

Anonymous Business - 06/11/2018 AccorHotels certified review

I felt very welcomed

Dear Valued Guest, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Mrs

Customer review rating 4.5/5

Rebecca Families - 15/10/2018 AccorHotels certified review

We had an enjoyable stay

Dear Ms Rebecca , Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. You can search more valued rooms & dining offers on our fairmon.com and we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Normal

Customer review rating 4.5/5

Shirley Families - 15/10/2018 AccorHotels certified review

Normal

Dear Ms. Shirley, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager
Customer review rating 4.5/5

G. Business - 31/08/2018 AccorHotels certified review

Everyone was professional, courteous and friendly. Great staff.

Dear Dr. G., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Very bad experience -- looking for follow up

Customer review rating 4.5/5

Ms. H. Families - 28/08/2018 AccorHotels certified review

My experience was extremely bad with this hotel as a Accor member for more than 5 years. The hotel called me multiple times collecting special requirement (which is good), which I kept on reminding I need a crib and notified the estimate arriving time. When I arrived at hotel, I was told no room prepared for me, I need to wait for about 1 hour to get my room. When I bring my old parents and 9 months' old baby to room for an afternoon nap, no crib, no welcome fruit, no welcome letter in the room. I called at least 10 times to remind the front desk and the manager on duty, they are not responsive at all. Especially the manager on duty, he is definitely lack of basic training on how to respond customer and respect customer. After another 2 hours, I finally got the crib and fruit but my vacation was totally ruined by the bad experience.

Dear Ms. H., Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Sincerely, Alan Ang General Manager

Assistant Director

Customer review rating 4.5/5

Anonymous Business - 19/08/2018 AccorHotels certified review

The experience is always wonderful

Dear Ms C., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Good hotel， helpful staffs

Customer review rating 4.5/5

L. J. Friends - 13/08/2018 AccorHotels certified review

Good hotel,nice room, helpful staff,will recommend to my friends!

尊敬的Liu 女士：您好！首先非常感谢您抽出宝贵时间分享您的入住体验！我们非常感激您对阳澄湖费尔蒙酒店的宝贵认可，让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺，致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店，并在此度过一个完美的假期。 - 洪园 阳澄湖费尔蒙酒店总经理
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