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Fairmont Yangcheng Lake 5 stars

Customer review rating 4.5/5 769 reviews
Fairmont Yangcheng Lake
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Hotel extras

STUNNING LAKESIDE LOCATION - The hotel is located next to the beautiful Yangcheng Lake Park, on the shore of the Yangcheng Lake, famous for its Hairy Crab and is surrounded by lush parks and organic farm.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental
Catering
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Yangcheng Lake

Jiangsu
No. 3668 West Ma'anshan Road
215300
kunshan
china

Tel: +86512 5780 0888

Fax: (+86)512 5780 7255

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL AIRPORT At 69.2km / 43 miles

  • By plane

    SHANGHAI PUDONG INTL AIRPORT At 125km / 77.67 miles

  • By plane

    SUSAN SHUOFANG INTL AIRPORT At 57.94km / 36 miles

GPS :31.387146, 120.837469

Our accommodations

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

Deluxe Park View King

  • Max. number of persons: 3
  • Area: From 45m²
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Park View King

  • Max. number of persons: 3
  • Area: From 45m²
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Park View 2 Queen

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Lake View King

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Lake View 2 Twin

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Deluxe Park View 2 Twin

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Deluxe Park View 2 Queen

  • Max. number of persons: 3
  • Area: From 45m²
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Deluxe Park Hollywood Twin

  • Max. number of persons: 2
  • Area: From 45m²
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Signature Lake Hollywood Twin

  • Max. number of persons: 2
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Lake View

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Signature Lake View King

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

1 Bedroom Suite King

  • Max. number of persons: 3
  • Area: From 77m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold 1 Bedroom Suite

  • Max. number of persons: 3
  • Area: From 77m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Presidential Suite King

  • Max. number of persons: 3
  • Area: From 460m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Signature Lake View 2 Twin

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Signature Lake View Suite King

  • Max. number of persons: 3
  • Area: From 156m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Fairmont Gold Junior Suite King

  • Max. number of persons: 3
  • Area: From 73m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

ESSENCE

Type of cuisine: International

Essence Restaurant offers all-day dining, local and international cuisine for breakfast, then superb Chinese, Korean, Indonesian, Malay and North American selections for lunch and dinner. Both buffet & a la carte dining options are available to diners.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YI FENG COURT

Type of cuisine: null

Yi Feng Court brings fine Cantonese cuisine, a sophisticated ambience and superior service to the shores of Yangcheng Lake. Chinese Sous Chef prepares authentic local, regional dishes and a stunning selection of seafood.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUWEI LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

With its designer furnishings and chic décor, the Luwei Lobby Lounge is the ideal setting for an intimate date or for networking over drinks. Simply sit back, savor a refreshing beverage, light snacks, and feel daily stress and tension melt away.

CURVE BAR

Photo non contractuelle / Strictly non binding

Boasting a spectacular view through floor to ceiling windows overlooking Yangcheng Lake, Curve is the hotel's beating heart, with its relaxed atmosphere and sublime vista. Wind up your hectic day with your favorite drinks and lively music in Curve Bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,130 m²

  • Maximum capacity: 1,020 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

769 reviews

Customer review rating 4.5/5

Anonymous Business - 01/10/2019 AccorHotels review

Hotel place is prefect, but the rest of experience was not so good. Ventilation blowed cold air directly to bed, even after adjustments I froze every night. At one evening terrible smell of smoke flew into room through out the ventilation. By mistake I had pressed one button beside door and that's why there were not cleaning in the room. The marking on button is so small and unclear that it was difficult to understand the meaning of button and it is located beside light switch. I have two academic degree in engineering and I can say that the technology in this hotel is not in the level which it should be. I have experience of four other hotels from same trip in other part of China, where the technology worked perfectly.

The overall experience is pleasant.

Customer review rating 4.5/5

Anna S. Families - 27/08/2019 AccorHotels review

Smile friendly reception, nice place for kid to play, food is delicious

Dear Anna S., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

nice enviroment, suitable for kids

Customer review rating 4.5/5

L. Families - 23/08/2019 AccorHotels review

Nice service staff, the enviroment is very nice, kids like it.

Dear L., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Good service especially those handling kayaking

Customer review rating 4.5/5

Xxxx Families - 17/08/2019 AccorHotels review

Our family enjoyed the short stay however the hotel should not charge staying guest fees for using the sauna facility! This was the first time I encountered such charge in a 5 star hotel....

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues at once when we received this review. We do provide complimentary wellness facilities for our guests and Spa facility is chargeable. You may enjoy gym and indoor &outdoor swimming pool with your family for next visit. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

good

Customer review rating 4.5/5

T. Families - 15/07/2019 AccorHotels review

everythingisgreatexcept the Buffet.

尊敬的Tai：您好！首先酒店感谢您抽出宝贵时间评价！对于您提出关于自助餐的宝贵反馈及中肯的建议，菁澄西餐厅为到来的客人提供环球美食，包括精选新鲜海鲜、本地特色热菜、主题美食、豪华甜品档、寿司档等等。酒店将不断收集宾客的宝贵反馈并持续提升酒店餐饮质量，为客人带来更多美好回忆。如果您有其它任何疑问或建议，请随时和酒店取得联系，帮助我们更好地为宾客创造完美体验！欢迎您的再次光临！ - 洪园 阳澄湖费尔蒙酒店总经理

Great

Customer review rating 4.5/5

Arlene Families - 28/06/2019 AccorHotels review

The hotel is very nice. The staff are acomodating and an speak good English. Clean facilities and very quiet.

Dear Arlene, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

Good view, quiet place for relaxation.

Customer review rating 4.5/5

Sarah Couples - 28/06/2019 AccorHotels review

Very good location. and nice view. The service is only average level, not equal to the hotel level.

Dear Sarah, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments about reception,Housekeeping and breakfast with our colleagues. And take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

AVP, Development, Duke Kunshan University

Customer review rating 4.5/5

Wendy K. Business - 27/06/2019 AccorHotels review

Service is always great and personal. This time, staff worked it out so that I could swim laps outside on June 15 at 8:00 am, before official opening. Also, Elton (?) on night duty on June 20 and 21 called me a Didi from his personal account when no cabs answered his call at 9 pm. He just trusted me to pay him back. That is customer-centric!!

Dear Wendy, welcome home! Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Ethan was shared with your review. Thank you for your great support and looking forward to welcoming you back recently. - Alan Ang, General Manager

very very good.

Customer review rating 4.5/5

Rong L. Business - 12/06/2019 AccorHotels review

the staffs in the hotel are all very nice, helpful, polite. thanks.

Dear Rong L., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

A very pleasant stay with excellent service.

Customer review rating 4.5/5

Peter Friends - 27/05/2019 AccorHotels review

We had a very pleasant stay with excellent service provided by the FGL staff, especially by Eric. My special thanks goes to Gracia and to Frank for arranging the commemoration dinner for my 200th arrival at FYL. It was a great pleasure for us being recognized as a regular guest. I will be back soon.

Dear Peter, welcome home. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Normal

Customer review rating 4.5/5

Anonymous Business - 24/05/2019 AccorHotels review

I stayed at the hotel for company event and facility is good but the location a little uncomfortable for me.

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered regarding location. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Very relaxing Staycation weekend

Customer review rating 4.5/5

Kathy Families - 25/04/2019 AccorHotels review

A Birthday celebration, R&R, Spa and Easter Hunt - a weekend full of activities

Dear Kathy, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

No feel welcome in this hotel

Customer review rating 4.5/5

Minwei Families - 25/04/2019 AccorHotels review

It's hard to describe the feeling stay in this hotel, but anyway I did't feel welcome this time. The location of this resort is very good. It's located in the park round the lake. There is very long walking path round the lake, and the view is very good. However, the hotel facility is old, which isn't able to compete with other resorts in China market. And the service also didn't match Fairmont level. 1. no safety consciousness, the staff allowed children to play the boat in the outside swimming pool without lift jacket as they just want to sell more tickets. And I also don't understand why this kind of activity can open for all guests. for safety, I suggest only hotel guests can join those children activities. 2. shattered glass in the yogurt: the guest next to my table found shattered glass in the yogurt during breakfast. It's very dangerous. Luckily that grandmother found it on time. And I didn't see hotel staff took any action immediately. Besides, this hotel is also stingy to up-grade to platinum member. When I checked in at front desk, the staff took too long time to check the room availability. the time was 14:30. It looks the guest service team doesn't have process to check the coming guests in advance, or they don't care Accor membership. Anyway, if Accor still wants to remain Fairmont brand for this hotel, the leaderships has to be changed and invest more to improve both hardware and also service level.

Dear Minwei, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and take action to improve the safety consciousness and service awareness, as well as food quality. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

surpass expectation

Customer review rating 4.5/5

王. Couples - 06/04/2019 AccorHotels review

surpass expectation

尊敬的王涛：您好！首先非常感谢您抽出宝贵时间分享您的入住体验！我们非常感激您对阳澄湖费尔蒙酒店的认可，让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺，致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店，并在此度过一个完美的假期。 - 洪园，阳澄湖费尔蒙酒店总经理

Assoc VP, Duke University

Customer review rating 4.5/5

Timur D. I. Business - 01/04/2019 AccorHotels review

Excellent as usual

Dear Timur Duke I., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

A very pleasant stay

Customer review rating 4.5/5

Peter S. Business - 12/03/2019 AccorHotels review

I had a very pleasant stay, very well prepared by FGL Manager Owen who always takes great care of me when I'm around. In the FGL I was served with Passion and excellence by Sammi and chief butler Eric, they made me feel comfortable and at home. The room was clean and orderly with all amenities in place. See you guys again tomorrow.

Dear Peter, Welcome home! We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Fairmont Gold team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Ang, General Manager

Excellent experience in Fairmont yangchen lake

Customer review rating 4.5/5

Y. J. S. Families - 04/03/2019 AccorHotels review

Excellent lake view in room 798 with a large room, we'd love to live in this room next time during weekends, excellent and reliable service here, every staff with friendly face and lovely greetings! The Chinese restaurant name Yi Feng Court is the one of the delicious Suzhou food, we'd have dinner there during our staying, no need to go out for dinner! Thank you very much we'll continue this experience in the Fairmont Yangchen lake hotel next time !

Dear Y Jin S, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Great family time

Customer review rating 4.5/5

Damien Families - 27/02/2019 AccorHotels review

Great moments shared with family in a great resort with an amazing farm.

Dear Damien, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Great hotel pet allowed

Customer review rating 4.5/5

Robin Y. Solo - 13/02/2019 AccorHotels review

A great 2 night stays! Olivia Gu from reception, Amy Chen from restaurant are all fabulous staff! Around the hotel are parks, lakes, lawns and farms, you would spend hours per day with your dog. Pool is bit small, if it could have been 25 meter!

Dear Robin Y., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Relaxing and high quality facility

Customer review rating 4.5/5

Melissa Families - 12/02/2019 AccorHotels review

We really enjoyed our stay! The staff was very friendly and accommodating!

Dear Melissa, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager
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