Fairmont Yangcheng Lake

Overall we were satisfied. We booked a Junior Suite with Lake View and Balcony but were given a pretty horrible view of the lake (all the end sludge bit) and the balcony was dirty and dusty. After complaining they moved us to a bigger and better view room. So that was highly appreciated. Great location for kids with all the activities available. The website said they had babysitting services which was a big reason we booked the stay but once we got there were told they no longer provide the service. That was highly disappointing. Only other drawback was Restaurant has very limited western food options for kids on the buffet so had to pay and order off the menu (since kids under 5 were meant to be free). Service at restaurant was average since not many spoke English so everything took longer to happen for us. Seemed like only 1 restaurant was open so it was tiring to go to the same place for lunch and dinner everyday for 3 days. But would go back and recommend to others.

Nice environment. Good service.

Staffs are more than professional but warm and kind to provide services. 1. It’s appreciated that hotel calls were always answered within seconds. 2. All staffs are accountable and ready to provide help wherever in dining halls, swimming pool, farm... 3. I would like to express my special thanks to duty manager Mr Chirs Yin for his coordination!!

The first class environment near the lake and great service.

The hotel is nice. The staff are very helpfull and friendly. The rooms are clean and spacious. I would recommend this hotel to fellow travelers.

Nice location, quiet place by a lake, you can take a walk or bike around the lake, choice of 3 différent restaurants. However, service is still very formatted, too stiff, we need to feel more welcome. E.g we were having BF at 9:45 am and first thing we were told was « we ate closing in 15 mn ». NO welcome, good morning, have a seat, by the way we are closing in 15 mn but take your time and enjoy your BF...

Hotel is very beautiful with the natural view, blossom in summer time, green grass, peaceful lake, even the farm, everything is just perfect for the weekend getaway. Room is equipped with all the function, I adore the le labo #31 very exquisite bathroom amenity. Also it's the best comfortable cotton sleeper I ever wear in the luxury hotel. The welcome amenity crab-shape macaron is soooo dainty and creative!!! Overall it's a pleasant staying in Fairmont YCL. Definitely will recommend to my family & friends to go for a staycation!!!

We had a wonderful stay at Fairmont Yancheng Lake. The personnel was extremely kind and helpful, the hotel is beautiful in a stunning location with a large park and organic farm by the lake. There are many activities to do such as biking, swimming. The rooms overlooking the lake are also extremely luxurious. We very much appreciated our dinner in the restaurant Wugu. We definitely recommend this hotel and will be going back there ourselves.

Good food, good be environment and service.

Attentive service, especially during check-in and the room review. Flavia was especially kind. Excellent property for walking. I wish only that the air conditioning was working in my room.

Then upon calling the spa to book the sauna at around 6.30pm I was told that the sauna was not turned on and that it would require a couple of hours to heat up. Again another major disappointment ! Our group size was about 20 people so we had 20 rooms booked and yet the hotel wanted to save on their energy bill but at the expense of disappointing its guests/customers and possibly losing them as repeat customers.

I had a very pleasant and enjoyed the Service in the FGL very much. Whenever Sandy, Asst. FOM takes care for my Reservation and the preparations a can rest assured that all is perfect. Also Flavia and Wilson are providing excellent and skilfull Service and communication. The Arrival of Executive Chef Peter is extremly welcomed, he introduced himself in FGL at my table. I am looking Forward to a much improved F&B Quality, much appreciated. Can not wait to come back, next Monday already. Maybe there is a Chance to get a glimps of the new DOR Gloria... I know she is soo busy.

Thanks for you all guys! Firstly,When i arrived on Yangcheng lake station ,the driver Mr.Chen, was holding my name sign ,waiting for me within a warm smile. The beautiful young lady which has checked in me was so polite and cheerful,Ivan from Concierge counter pick up my luggage and guide me how to enjoy my stay in Fairmont Yangcheng Lake. Then i find that i will live in Room 701, a quiet room within a really nice view , thanks for Louis Jin's arrangement and welcome letter, so sweet! Wugu restaurant is a amazing place to have my lunch . The fish is tender and the shrimp is fresh.Everything makes me satisfied.

Very friendly and professional greeting at the reception, and very pleasant experience with pet/dog hotel.

I had a pleasant stay from check-in to departure. The room was clean in very good condition, all amenities in place. Sandy at the FO took excellent care for my Reservation and the preparation of my stay. In the FGL I enjoyed the Special care of Flavia and Eric, very personalized Service, thank you very much. This time Su Chef Kevin Bao freshly prepared a special German dish for me, very much to my liking. Great Service, a wonderful, clean and tidy Environment, I am looking forward to my next stay.