Hotel - Fairmont Jakarta
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Fairmont Hotel

Fairmont Jakarta

Jl Asia Afrika No8  GELORA BUNG KARNO 
10270  JAKARTA
INDONESIA

Based on 814 reviews
AccorHotels Rating Based on 814 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Outdoor heated pool
  • Fitness centre
  • Babysitting on request
  • Air Conditioning
  • Hairdressing salon

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Babysitting on request
  • Air Conditioning
  • Hairdressing salon
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 5 restaurant(s)
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Hotel location

Our rooms

  • 488 rooms
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 814 reviews

Our guest reviews for Fairmont Jakarta

100% genuine reviews from our guests

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AccorHotels certified review
Joshua Solo - 15/08/2017

im so happy to stay in fairmont hotel, very very good service, comfortable room and for sure saya akan balik lagi ke fairmont because its such a great pleasure thankyou fairmont

AccorHotels certified review
Anonymous Business - 15/08/2017
« Superb hotel »

Just excellent

AccorHotels certified review
Thomas H. (. G. ). Business - 14/08/2017
« One of the best business Hotels I ever stayed in »

I had a wonderful stay at the Fairmont Hotel in Jakarta. Special thanks to Putri and Feeby from the Golden Lounge who made my stay a very special one. I look forward to my next stay at the Fairmont Jakarta.

AccorHotels certified review
Aulia S. Business - 13/08/2017
« Awesome everything »

Everything was great. Fairmont raises my expectation and standard for hotels

AccorHotels certified review
Eugene B. Couples - 13/08/2017
« Good, only because thanks to the recovery serivce by Mr Radi Aulia »

Had informed the hotel of early check-in as well as for a pair of running shoes to be placed in the room. Hotel acknowledged my email. However on the day of arrival, room was not available nor ready and it took the front desk 15 minutes before they told me the room is not available. When I questioned them the purpose of early registration and that the hotel made no mention of no room availability, only then did the front desk give me a room. Subsequently no running shoes were placed in the room until I specifically requested for one. when I used the gym, no one offered a towel, no did I at any point see any staff come into the gym. This was very different from when I first visited the gym. After which when I went to the spa to find out about spa packages for couple. I enquired whether there were any promotional packages and was told there was a discount for Fairmont President Club members. I was keen but was then told by the staff I am not a FPC member and hence not entitled to any promotional package. I asked to check and gave my room number and name again, and somehow, the staff at did not pull up the correct record and instead asked for another colleague to come to her help. After trying to explain to her to check correctly, I left flabbergasted that they were not able to pull out my record. It was just right after that when I went for breakfast and suddenly lost my Wifi where even when I keyed in the correct last name and room number, it said the information was invalid.I asked for help to get me Wifi access whily having breakfast at Spectrum and eventually the staff brought in Mr Adi Aulia who provided me a temporary Wifi access while he help investigate the cause. Eventually he said that due to an error extending my checkout time, my record was accidently deleted from Wifi access. Mr Adi was profusely apologetic and offered to extend my checkout to a later time if needed and also offered my use of the gold lounge when I checked out before going to the airport. He requested that I contact him for anything that i need and gave me his card to contact him. Other minor problems included ordering ice at the concierge, but order was not delivered while waiting in my room for 10 minutes so i had to call for ice again. The ice did not come straightaway from the butler but instead they come to ask for my ice bucket to be fllled up. I thought it would have been easier if they were to come with an ice bucket and they can take the one from the room back rather than make 2 trips. Also the consistency of ice is not there. The first time I was given ice cubes, the second was more smaller sized ice shavings I as due back to stay in the fairmont on 14 to 16 August but becuase I was not able to book a room as the hotel reservations indicated it was full, I have chosen to stay in raffles hotel this upcoming trip.

AccorHotels certified review
Shinya K. Business - 11/08/2017
« Wonderful! »

It sure was comfortable staying in the room.

AccorHotels certified review
Susi I. Friends - 10/08/2017
« had wonderful night with my bff »

i and my best friend really enjoy and relax with the room and view as well

AccorHotels certified review
Reginald Business - 10/08/2017
« Awful Internet Experience »

Great service and great F&B experience. However, internet is frustratingly extremely slow. We cannot do work properly and it is something that we did not experience in other 5-star hotels in Jakarta.

AccorHotels certified review
Yetti S. Friends - 10/08/2017
« Awesome stay »

Modern hotel with great customer service. I love the pool and the gym. Good location, next to shopping malls.

AccorHotels certified review
Simon Solo - 10/08/2017
« Pleasant stay in a hotel that seems to have it all covered »

Great room, pool, restaurants, facilities and very accommodating and professional staff

AccorHotels certified review
Philip C. Business - 10/08/2017
« The stay was pleasant »

However, when I wok up in the morning, I an eruption of allergic reaction to my face (swollen eyes and redness on my skin). I am allergic to duck feathers and down, and maybe because the pillows were ducks down, it caused the reaction. Luckily, I had anti-histamine with me to mange the situation. When I returned to Singapore on Saturday, I had to see a doctor to further manage the flair.

AccorHotels certified review
Budi Families - 09/08/2017
« Nice hotel, strategic loacation »

The hotel is very nice, great atmosphere, and has a good location in senayan cbd area. The room is also great, and has a comfy bed. The only downside about this hotel is parking lot in the basement that has no direct access to the lobby. So, i had to walk up to the lobby through the driveway.

AccorHotels certified review
M. K. Business - 09/08/2017
« Could be better! »

My encounter with the front desk staff was quite awful.

AccorHotels certified review
Narelle W. Business - 09/08/2017
« I loved every minute of my stay »

Sensational - the service from reception to concierge restaurants anything we need is outstanding

AccorHotels certified review
Januar Business - 07/08/2017
« perfect location and spacious room »

the hotel location is nice and the room is spacious, but the staff manner/behave must be improved especially in the restaurant for breakfast and lunch. Staff must treat all the guest evenly and not to distinguish between domestic and foreign guest. As domestic/local guest I had bad experience on it, the staff will be more polite, more helpful and more nice only to foreign guest (embarassing and not professional).

AccorHotels certified review
Seanm Business - 07/08/2017
« Great stay »

Stayed for two nights at the Fairmont Jakarta. Great stay with superior service provided. Monica in the Restaurant went out of her way to help and ensure that the service was great. Even organized an early breakfast pack for me prior to leaving the hotel for an early morning flight.

AccorHotels certified review
Jawed R. Business - 06/08/2017
« Marvelous Stay »

It was marvelous experience staying at Fairmont. All services are very good. The Breakfast menu can be improved by adding Indian dishes.

AccorHotels certified review
Siew L. Business - 04/08/2017
« Friendly hotel staff with quick room service »

I did not have much time exploring the hotel due to my short stay, the overall experience is good, the hotel staff is friend and helpful.

AccorHotels certified review
K. Families - 02/08/2017
« Good & Comfortable Room »

Near with shopping malll & restaurant

AccorHotels certified review
Clive O. Business - 02/08/2017
« Quality hotel enhanced by excellent staff »

Faultless from accommodation to staff

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