Hotel - Fairmont Jakarta
Fairmont Hotel Fairmont Hotel

Fairmont Jakarta

4.6/5 2,617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 6 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Conventions hotel
See all services

Hotel location

Our rooms

  • 488 rooms
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,617 reviews

Our guest reviews for Fairmont Jakarta

100% genuine reviews from our guests

Find out more
David S. Families - 16/02/2019 AccorHotels certified review
« Good hotel + good room + good location »

Good hotel, good room, good location, very convenience since it’s connected to the shopping mall.

Muchammad E. Families - 15/02/2019 AccorHotels certified review
« Its not about the facilities,its about your staf »

Very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muchammad E., Thank you for taking the time to tell us about your experience at Fairmont Jakarta. I believe that our Assistant Front Office Manager, Gisca, has been in touch with you directly to understand further about your inconveniences. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Aryo F. Families - 14/02/2019 AccorHotels certified review
« Unbelievable »

The food was nice, and the room is clean. The staff is very helpful

Kh Solo - 14/02/2019 AccorHotels certified review
« A good location for access to the Senayan area »

Comfortable room with a lovely welcome gesture with some small cakes. The K22 bar has a great view over Jakarta. Gym facilities were good and overall staff service was welcoming. No significant problems; if I come back next time, would definitely like to try the spa and other restaurants. I assume when the MRT access to sites further out will be made much easier.

Jeff Business - 13/02/2019 AccorHotels certified review
« Fantastic stay and service. »

Great location, very nice room and extremely courteous service. All around a 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, We are happy to know that you found our location strategic and that you were satisfied with the hospitality services delivered by our colleagues. Thank you for taking the time to share this kind feedback and we eagerly wait to welcoming you back again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Fiona Couples - 11/02/2019 AccorHotels certified review
« Was Ok but not five star »

Our experience was Ok but wasn't what you'd expect from a five star hotel. Lights went out, fire alarm went off from the shower steam, there was no labelling of gluten free food which was disappointing - and even when explained to the chef himself our gluten free food contained gluten

Our hotel has responded to the review
Our hotel has responded to the review

Dear fiona, We appreciate your comments regarding your stay at Fairmont Jakarta. Apologize for some inconvenience that you experienced. We always appreciate feedback from our guests for our improvement. I had shared your comments with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Johan C. Families - 06/02/2019 AccorHotels certified review
« Mr Johan c. »

the magnificent hotel also has a very friendly and perfect service, no shortage we get fast service, even though it's midnight the service is also still fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Johan c, Thank you for taking the time to give us your review about Fairmont Jakarta. We are delighted to read your feedback that you enjoyed your stay, especially the prompt services delivered by our team members. Once again thank you and we look forward to your returns. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Yani K. Families - 01/02/2019 AccorHotels certified review
« Fun with family »

Bring my family to escape from routine is fun. My children very excited when took a shower in the bathtub. Very near to go to the mall. It was heavy rain in that day so we couldn't have any more experince in the swimming pool. Breakfast was great, one of the chef helped my kids to get their foods. Thanks a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yani, Thank you for choosing Fairmont Jakarta to stay with your family and escape from the busy daily routine. We are very happy to hear that you found our location and facilities comfortable that you spent a fun time with your family. Once again thank you for your kind review and we hope to see you again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Judy Business - 31/01/2019 AccorHotels certified review
« Good stay, as usual! »

Fairmont is always like coming home, love going staying wt them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy, It is always a pleasure to welcoming you back home at Fairmont Jakarta! We are grateful to hear that you had another good stay with us and cannot wait to seeing you again on your next returns soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

J. H. Families - 30/01/2019 AccorHotels certified review
« Excellent! »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. H., Thank you for taking the time to share your kind feedback about your stay at Fairmont Jakarta. We are glad to learn that it was an excellent one and wish to seeing you again in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Kevin Business - 29/01/2019 AccorHotels certified review
« No benefits for loyalty »

Overall great hotel and enjoyed my stay. However was overall a bit disappointed in the service I received. I was travelling with a few other colleagues and noticed room upgrades were given to some colleagues and not to others, eventhough our membership status was the same. I was even more disappointed that though I stayed in this hotel longer than my other colleagues, I was rejected an upgrade when I requested for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for taking the time to share your feedback about your recent stay at Fairmont Jakarta. In regards to your comment about the room upgrade, there are several other things to be considered for room upgrade other than membership, for example the room availability. I believe that the our Assistant Front Office Manager had already explained it to you as well. Other than that, we are happy to know that your overall stay was a great one. Once again thank you and we look forward to your next stays. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Pongrat Couples - 26/01/2019 AccorHotels certified review
« Far beyond our expectation »

Loved everything about the hotel. Biggest highlight was the friendliness of the staff. Only one area for improvement--the room was poorly soundproofed from the street. Car noise bothered us at night while sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pongrat, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. Regret to hear your inconvenience in regards to the noise. We have taken note on this feedback and we will prepare the suitable room for you on your next stay. Nevertheless, we are happy to k now that your overall stay was a satisfying one. Once again thank you and we hope to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Wilson S. Families - 26/01/2019 AccorHotels certified review
« Mr »

A very pleasant stay, the best staff i have ever experience. But the tunnel to plaza senayan feels too long. But overall was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilson, We are very happy to know that you had a pleasant stay and would like to thank you for your appreciation towards the services delivered by our team member. Thank you for sharing this positive feedback and we hope to see you again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Top S. Business - 25/01/2019 AccorHotels certified review
« Top s. »

As always the s. was at absolutely top level. Staff is extremely friendly and s. minded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, It gives us great pleasure to have you back again with us at Fairmont Jakarta. We are very happy to know that the quality of services delivered by our team met your expectation. Thank you for sharing this feedback and we hope to see you again in many more returns. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Gabriele Business - 25/01/2019 AccorHotels certified review
« Outstanding experience! »

Business trip in Jakarta where traffic is crazy but the experience at hotel wa outstanding and charming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriele, Thank you for choosing Fairmont Jakarta to accommodate your business trip in town. We are delighted to know that both of our facilities and services gave you comfort after your long day and Jakarta's traffic. Thank you for sharing this feedback and we hope to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Raymond Business - 25/01/2019 AccorHotels certified review
« Excellent »

Everything was good. Front Desk obliged to give me a room before the checkin time. The room was clean and beautiful and the breakfast had a good spread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, While we may not always have guest rooms available in the early hours of the day, it is always a pleasure for us to accommodate early arrivals. I am pleased that we were able to do that during your visit. Glad to know that your stay was an excellent one too! Thank you for sharing this feedback and we hope to welcome you back to Fairmont Jakarta again. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 25/01/2019 AccorHotels certified review
« Comfortable »

I really enjoyed the breakfast(Avocado station, etc.). Also, teh bed was extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Happy to know that your recent stay at Fairmont Jakarta was a comfortable one. The avocado station is one of our new set up to enhance our breakfast experience for our guests. Glad to know that you enjoyed it too. Thank you for sharing this feedback and we look forward to your next returns in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 25/01/2019 AccorHotels certified review
« Splendid »

Nice room and breakfast with good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are very happy to hear your compliments towards our room and breakfast. Glad to know that you enjoyed your stay with us at Fairmont Jakarta. Thank you for sharing this splendid review and we hope to see you again in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Atika J. Solo - 24/01/2019 AccorHotels certified review
« Very welcoming »

From the moment I checked in until I checked out, the staff at Fairmont Jakarta have been nothing but nice, friendly and helpful. This extends to the Spa staff who has made me feel extra relaxed and comfortable during my kulit and facial treatment. Kudos to the Fairmont Jakarta team, you guys were brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atika, We are delighted to learn that your entire stay was a wonderful one. Glad to know as well that you felt rejuvenated after having the treatment at our Willow Stream Spa. Thank you for sharing this excellent feedback and we hope to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Michael Families - 24/01/2019 AccorHotels certified review
« Outstanding »

It could become our second home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We are delighted to learn that you and your family enjoyed both of our services and facilities that you consider Fairmont Jakarta as your second home. Thank you for your outstanding review too and we look forward to your next stays. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

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