Hotel - Fairmont Jakarta
Fairmont Hotel Fairmont Hotel

Fairmont Jakarta

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4.6/5 1,389 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room (Paying)
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Hairdressing salon
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 6 restaurant(s)
  • 2 bar(s)
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Hotel location

Our rooms

  • 488 rooms
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating Based on 1,389 reviews

Our guest reviews for Fairmont Jakarta

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Harianto Families - 09/01/2018
« Nice hotel, not so clean floor »

Nice hotel with good facilities but bad house keeping staff. Room floor is dusty. House keeping staff is not professional enough for a 5 star hotel, talks loudly and jokes around in the alley with friends.

AccorHotels certified review
Mr. K. Couples - 09/01/2018
« New year stay at Fairmont »

I stay for 1 night only during new year. It was the gold experience package. The check in process is excellent, but the valet service is subpar (slow and seems confused). The room is better than most 5* hotel and the toiletries amenities are beyond expectation. The only downside is the pillow and blanket smells like sweat and seems not fresh, since it's already past midnight and I'm too tired, so I didn't ask for a change. Restaurant in Fairmont are one of the best you can find in Jakarta (senshu and 1945). Overall it's a great experience that is a nick away from being perfect, keep it up.

AccorHotels certified review
Stefanie S. Couples - 09/01/2018
« Nice »

Everything was good

AccorHotels certified review
Tari Families - 08/01/2018
« Very lovely experience »

I treated my mom to a lovely stay at the Fairmont for her birthday. She wasn't disappointed. The room was impeccable. Our only interaction with the staff was during breakfast time & we were impressed with the level of attentiveness & care that the staff showed their guests. This is what sets hotels apart, the level of customer care that is shown to guests. The variety of food is also good, the taste is good, the servings are good. For sure it is of international high standard. Too bad we can't eat them all. :) As for the swimming pool or other amenities, unfortunately it wasn't really inviting for me, so I can't comment on them. Overall, we enjoyed our stay. Too bad it didn't really occur to me to inform you that it was my mother's special day. Otherwise maybe you could have arranged a flower bouquet or cake for her. Which would have been nicer. :)

AccorHotels certified review
Jhanayogivati H. S. Families - 05/01/2018

the front officer was friendly but professional. the room has a cleanliness feeling to it.

AccorHotels certified review
John Solo - 04/01/2018
« A pleasant New Year's Eve »

Big applause on the breakfast menu, very much improved from my last experience dining at Spectrum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your evaluation of the hotel. We are really glad to know that you enjoyed your stay and particularly the breakfast. We look forward to welcoming you back again soon at Fairmont Jakarta an wish you a fantastic 2018. Kind regards, Evelyn Azalia Guest Experience Manager

AccorHotels certified review
Ainun R. Families - 04/01/2018
« great »

it's a great hotel no issue with Hotel room and service, but the new year package program in the end of December 31, 2017 at K22 was so Bad, not good and disappointed, I always stay at the Hotel during end of the year and this program and package is the worse I ever attend.

AccorHotels certified review
K. L. Families - 03/01/2018
« Great Stay at Fairmont Jakarta »

We reserved a standard room and it was spacious, clean, and comfortable. The bathroom was spacious and there was a lot of closet space. Everything looked new and was in perfect working order. The staff was friendly and helpful. The location was excellent, with underground access to Plaza Senayan, which had plenty of restaurants and a grocery store. We had breakfast at the Fairmont and the food selection was excellent.

AccorHotels certified review
Agustin S. Families - 03/01/2018
« Satisfied »

All satisfied for my family, good service, comfort room, cleaning room.

AccorHotels certified review
Yim Families - 02/01/2018
« Satisfac »

Almost everything was good, so just want to add some comment for future's improvement. Many family with kids visit Fairmont Jakarta , it's better to add more kids activities. And the range of breakfast is not match with the reputation of Fairmont.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yim Eunbeom, Thank you for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. Your feedback in regards to the kids activity and breakfast is well received and appreciated. Actually we do have some Kids Activities every Sunday from 12pm to 3pm on second floor. Nevertheless, i am glad to learn that overall you had a satisfying stay with us. Thank you again for sharing your experience, and we look forward to welcoming you again on your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Arief B. P. -. I. Business - 02/01/2018
« overwhelmed by the service »

the hotel is luxurious with very friendly and well trained staff. The food for breakfast beyond my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief Budiman, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. We are very delighted to receive your kind compliments towards the services delivered by our team member. Glad to know as well that you enjoyed the breakfast. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
R. Business - 02/01/2018
« It was a very nice experience »

The room, facilities, view, service were all excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Niranjanie Ratnayake, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. It is always a pleasure to know that our valued guest like yourself had a great experience while staying with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Anonymous Families - 02/01/2018
« 100% »

Staff are hospitable, friendly, all smiles. Room - perfect Restaurants chinese and japanese where we dined- very happy with service and good food! Clean place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vivian Que Azcona, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. It is always encouraging to read such brilliant feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Dewi L. Families - 30/12/2017
« Nice Hotel! »

This is my second time staying in the hotel, and this time was even better. I enjoyed my personal touch service, when I had a surprise birthday visit from the Lobby team for my daughter. I appreciated the attention for the details and extra efforts from the team, as it was also a remarkable for my 5 daughter. Wish to be able to have a weekend stay at the Fairmont in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Dewi Lestari, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. Very delighted to read your lovely comment. Glad to hear that you and your little ones enjoyed the humble hospitality services we delivered. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Abd C. B. Families - 29/12/2017
« swiming pool need to improve to reduce wind during swiming »

food ok, room ok ok, only swimming pool need improve to reduce wind during raining season, it is too risk and make uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A. Chalid Bil Id, Thank you for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. We appreciate your feedback in regards to the pool. I will share your comments with our team as a valuable feedback. Thank you again for sharing your experience, and we look forward to welcoming you again on your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Anonymous Business - 29/12/2017
« it was a pleasant stay »

The room was very clean and the reception desk was very kind and helpful. and I loved the gorgeous Xmas tree at the entrance very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juichi Sugaki, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. It is always a pleasure to receive positive feedback. Glad to learn that you were pleased with our room and services. Appreciate your complement towards our Christmas tree. It was indeed a gorgeous one. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Ifran S. Families - 29/12/2017
« Very good hotel with superb service »

The hotel and services also restaurants are very good, the location nearby the famous malls also the environment and hotel space are huge. I really enjoyed stayed at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ifran Saleh, We very much appreciate your comments regarding your stay at the Fairmont Jakarta. It is a great pleasure to learn that you enjoyed our services as well as the convenient location. We hope that your next stay is just around the corner and look forward to extending our warm hospitality to you again! Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Don H. Business - 28/12/2017
« Feel good. »

very nice stay there.. Special thanks to DeDe at about 6pm on 22nd Dec in Gym.. His service made me would like to stay more nights there..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peidong Hou, 3We appreciate your comments regarding your stay at the Fairmont Jakarta. Apologize for some inconvenience that you experienced in regards to the noise in the room. We always appreciate feedback from our guests for our improvement. I will share your comments with our team to continuously improve the quality of our services. Other than that, i am glad to hear that you enjoyed your stay, especially during your visit to our gym facility. Your complement will be shared to Dede, who will be very happy to hear it. Thank you again for sharing your experience, and we look forward to welcoming you again at Fairmont Jakarta. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Yadullah Business - 28/12/2017
« It was a good time I spent at your hotel »

There is so clean and so comfortable. I tested very nice meals in there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yadullan Babaev, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. Very pleased to know that you had a good time with us. Glad to know that you enjoyed our room and the food we offered. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

AccorHotels certified review
Spade Business - 28/12/2017
« Nice hotel »

Nice Hotel with shopping attached.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shalyn Yang, Thank you for taking the time to give us your review about Fairmont Jakarta. After go through your review, i am glad to know that you enjoyed your stay with us. However, we also noticed that you may have had some inconveniences with our In Rom Dining service. Should you wish to share your concerns, please do not hesitate to reach me at ev… Your feedback will be very much appreciated to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again on your next visit. Sincerely, Evelyn Azalia Guest Experience Fairmont Jakarta

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