Hotel - Fairmont Jakarta
Fairmont Hotel Fairmont Hotel

Fairmont Jakarta

4.6/5 2,220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 6 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Conventions hotel
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Hotel location

Our rooms

  • 488 rooms
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,220 reviews

Our guest reviews for Fairmont Jakarta

100% genuine reviews from our guests

Find out more
Anonymous Business - 13/10/2018 AccorHotels certified review
« the fairmont »

Very gpog

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. Glad to learn that your stay was a good one and we wish to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Vorapak Business - 13/10/2018 AccorHotels certified review
« good location, nice stay »

2 nights stay. I like pool area. New room. No problem at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vorapak, Thank you for choosing Fairmont Jakarta to accommodate your 2 nights business travel. We are happy to know that your stay was a great one and you had a chance to enjoy your time at our pool facility. Thank you once again for your feedback and we look forward to your returns. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Alagappan S. Business - 12/10/2018 AccorHotels certified review
« Mr »

Very good and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alagappan, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. We are very happy to learn that it was a very good one and wish to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Hermawan S. Business - 12/10/2018 AccorHotels certified review
« Mr. »

Cleanliness and orderliness are no doubt, but the room was not soundproof. I was still able to hear somebody walking in the alley and opening/ closing the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hermawan, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. We regret to hear that your experience was not a fully satisfying one and appreciate your sharing concern. Other than that, we are glad to know that your overall stay was still a good one. Thank you again for your feedback and we hope to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Wishnu R. Families - 11/10/2018 AccorHotels certified review
« Great »

Great experience, the housekeeping tidy up after we take a nap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wishnu, Thank you for complimenting the services from our housekeeping team who had made sure you were comfort with your room. Glad to know that your experience was a great one and we hope to welcoming you back again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Ms.linda L. Families - 09/10/2018 AccorHotels certified review
« Nice . comfort and strategic location »

Overall my stay is ok , the room is big, comfort, the locaion is nice, can walk to Plaza senayan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Linda, Glad to know that you felt comfortable in your well-appointed room and found our location convenient that your overall stay was a good one. Thank you for taking the time to share this evaluation and we sincerely hope to welcoming you back again to Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Steven Families - 09/10/2018 AccorHotels certified review
« fabulous stay »

from the moment of arrival till the moment of checking out , all the services were excellent and did even exceed my expectations .It was a real pleasure staying at the Fairmont Jakarta. There was not a single detail that did go wrong,and that does not happen every day.Please extend my comments to ALL your employees at the Fairmont Jakarta

Our hotel has responded to the review
Our hotel has responded to the review

Dear steven, It gives us a great pleasure to learn that our facilities and especially the services delivered by our team had made your stay a fabulous one. Your kind compliments will be certainly shared to the team and I must say that each and everyone whom you have interacted with enjoyed both of your company too. Thank you for taking the time to tell us about your experience at Fairmont Jakarta. The entire team and I are looking forward to your next stays. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Aries C. Business - 05/10/2018 AccorHotels certified review
« Great experience staying at Fairmont Hotel »

Great area with access to nearby shopping mall. Moreover the service and facilities are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aries, Glad to know that you found our location convenient and you like both of our facilities and services that you had a great experience. Thank you for sharing this feedback and we look forward to your returns at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Michael Business - 04/10/2018 AccorHotels certified review
« Good quality »

Nice hotel to stay, convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We are glad to know that you had a convenient stay and thank you for your compliment towards the service quality delivered by our team. We certainly look forward to your returns to Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Lia S. Families - 04/10/2018 AccorHotels certified review
« started rough but ended extremely satisfying »

Check in was very well done, but the rooms we got (2 out of the 4 rooms) was really hot - the AC seems not to be working. The engineering came 3 times but it was not fixed until around 8PM we complained again and was moved to the 8th floor. The duty manager in charged at that time was very good and made us feel at ease as he managed to understand our needs. The whole stay became really great as we were given more time to enjoy the hotel - thank you for the late check out. Really appreciated it. I only have 1 comment: the quality of food at 1945 has gone down from an 8 to 2. It was really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lia, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. I am sorry that your experience was not a perfect one but glad to know that our Duty Manager was able to rectify it during your stay and made sure the rest of your stay became satisfying. Your feedback about the food quality at 1945 Restaurant will be shared to the respective team for their improvement. Thank you once again for your feedback and we hope to welcome you back again in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Evon T. Solo - 04/10/2018 AccorHotels certified review
« Best service and comfortable stayed at Fairmont »

The Staff was helpful and friendly especially the room attendance Hardi & Faisal. Room was clean and comfortable but the only think was upset with the pillow. It was too soft and can't sleep well :(. Overall Fairmont is my choice of hotel in jakarta

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evon, Happy to learn that our colleagues, especially Hardi and Faisal, had contributed to make sure you had a comfortable stay at Fairmont Jakarta. Your feedback in regards to the pillow is well received. Please be informed that actually we have some other options for pillow. Should you have the opportunity to stay with us again, please do inform our colleague about your pillow preference so we can provide the one that suites you the best. Nevertheless, we are glad to know that our Hotel will be your choice whenever you are in town and hopefully it will be soon! Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Alex Business - 04/10/2018 AccorHotels certified review
« Mr Alex A. »

The level of service was at it's usual exceptional level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We are very happy to know that you had another great stay with us. Thank you for complimenting the service from our colleagues and for sharing this feedback. We look forward to welcome you back at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Guan F. C. Business - 04/10/2018 AccorHotels certified review
« Felt like coming home »

It was very pleasant as I haven't stayed at Fairmont for a while. Looking forward to returning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guan Feng C., We are glad to hear that you had a pleasant stay at Fairmont Jakarta. Thank you for sharing this feedback and we are looking forward to welcoming you back home too! Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Raymond W. Families - 03/10/2018 AccorHotels certified review

Excellence hotel & service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. Very happy to learn that the facilities and services delivered by our team had met your expectation that you had an excellent stay. We hope to welcome you back again. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

T. Y. L. Business - 03/10/2018 AccorHotels certified review
« Disrupted sleep, poor sound insulation »

Sound proofing is bad, guests next door is noisy at night and talking loudly along the corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. yoke l., Thank you for taking the time to tell us about your experience at Fairmont Jakarta. We regret that we learn your inconvenience after your departure and appreciate for your constructive feedback about the sound proof. It had been well received and shared to the team to further address your concerns and to continuously improve the quality of our services. Once again thank you for sharing this feedback and we hope to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Ally L. Business - 03/10/2018 AccorHotels certified review
« Extremely nice and great hospitality »

The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor and the team deserved a special thanks. The breakfast at Spetrum restaurant was better than most I have had. All the staffs were extremely accommodating and hospitable with sitting me and taking care of my needs. Room was clean & neatly, any request from the royal service was immediate and with a smile. The spa center is very nice too! I have a wonderful massaging time in the spa! Truly relaxing time! I have a great time in Fairmont Jakarta! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ally, We are delighted to hear that your stay was a fantastic one. Glad to learn that our colleagues had delivered the professional hospitality services to make sure all your needs were taken care of. Happy to know that your could have a wonderful time spent at our Willow Stream Spa too! Thank you for sharing this lovely feedback and we look forward to your returns at Fairmont Jakarta Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Suresh Business - 03/10/2018 AccorHotels certified review
« Extremely comfortable experiece »

Best hotel for business travelers, good service and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suresh, We are honored to be considered as the best hotel for business by you! Glad to know that you had a comfortable staying experience and were satisfied with our services too. Thank you for sharing this excellent feedback and we wish to welcome you back again at Fairmont Jakarat. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Ashley Business - 01/10/2018 AccorHotels certified review
« Perfect »

Everything was perfect. Spacious room, amenities, food, and customer service of course!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley, We are very happy to hear that your stay had met your expectation. Appreciate your compliments towards our facilities and services. Thank you for sharing this feedback and we hope to welcome you back again to Fairmont Jakarta in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

J. B. Business - 01/10/2018 AccorHotels certified review
« Great, though with a few incidents the past few visits. »

My stay with the Fairmont Jakarta was comfortable as always. The location is convenient, and the staff are always very friendly and helpful. There have been a few points the last several visits however that I would like to note: 1. I and my colleagues fly to Jakarta on a regular basis and normally stay at the Fairmont Jakarta. Because of flight schedules from Japan to Jakarta, I normally arrive in at the hotel at approximately 7AM in the morning, after a long red-eye flight, and would like to refresh before heading into the office. I'm often requested to purchase an additional night or half night to check-in at 7AM in the morning. I do find this practice off-putting, especially considering that on my final night which I have paid for in full I normally check-out at 4AM in order to catch my return flight. 2. On my most recent check-in, while the front desk check-in record had my correct personal information, it was attached to the wrong reservation - incorrect company name, check-out date, payment method, and daily rate. Though it was quickly rectified, I was concerned on how my personal information was crossed with someone-else's reservation. 3. In August the same credit card I use at the Fairmont Jakarta data was stolen/skimmed and used fraudulently for purchases of approximately $2,000 overseas. I rarely use this particular card; of the 4 occasions I have used it since March, 3 occasions were at the Fairmont Jakarta (March, May, July), and one occasion was at a hotel in Hong Kong (April). Though I cannot be sure of where the data was acquired, it has made me more cautious of my CC use. I would like to ask that you check and confirm the security of your credit card handling procedures, card readers, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. B., Thank you for taking the time to share this candid feedback to us. I am sorry that your experience was not a fully satisfying one; please allow me to express my sincerest apologies. I believed our Front Office Manager has reached out to you directly to address the matter. We hope that the issue has been resolved accordingly. We appreciate your sharing your concerns, and it is our hope to welcome you again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Ben W. Business - 01/10/2018 AccorHotels certified review
« Simply the best customer experience in 20 years in Asia »

I have never been greeted with such genuine warmth from every single member of your staff, some who knew I was a guest but others who did not. Examples walking through the lobby from one end of the hotel to the other, cleaning staff, reception staff, door staff....everyone said hello with a genuine smile and care and attention. The room was as expected, breakfast to a high standard....as expected, but it was your staff who made the lasting impression.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, Thank you for taking the time to give us your review about Fairmont Jakarta. It is such a pleasure to know that you were satisfied with the warm services delivered by our colleagues. Glad to learn that your enjoyed our room and the breakfast as well. Once again thank you and we sincerely look forward to welcoming you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

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