Hotel - Fairmont Jakarta
Fairmont Hotel Fairmont Hotel

Fairmont Jakarta

4.6/5 1,989 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 2397500.00 IDR Non member rate
From 2397500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room (Paying)
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Hairdressing salon
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • Conventions hotel
See all services

Hotel location

Our rooms

  • 488 rooms
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 1,989 reviews

Our guest reviews for Fairmont Jakarta

100% genuine reviews from our guests

Find out more
Paul Couples - 08/08/2018 AccorHotels certified review
« Wedding & Honeymoon suite »

I chose the Fairmont to have my wedding given the central location, the views from K22, and the expected 5 star experience. On the whole I was happy with the hotel facilities but I do have some gripes. The staff at K22 did not serve my guests as I had requested, the left over food was not returned to us to take home for my guests. The staff did not assist us taking things back to the room. The room itself, the hotel made no special attention to the room given it was my wedding night as you would expect in other hotels. They offered 2 bottle of sparkling wine which I have not received.

Anonymous Business - 08/08/2018 AccorHotels certified review
« Excellent. »

The staff was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your compliment towards the services delivered by our team. We are very happy to learn that you had an awesome stay at Fairmont Jakarta. We certainly look forward to your next stays. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 07/08/2018 AccorHotels certified review

Extremely satisfying, good food, nice hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your kind rating and review about your recent stay at Fairmont Jakarta. We are very happy that it was an amazing one and we wish to welcome you back again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Matthew M. Families - 05/08/2018 AccorHotels certified review
« Fairmontesque »

It Exceeded all the expectations we have from staying at other Fairmont properties

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to give us your review about Fairmont Jakarta. We are grateful to learn that your stay was a fantastic one and wish to welcome you back again in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Jinseon I. Business - 05/08/2018 AccorHotels certified review
« Overall great experience »

Great location, new and clean environment and spacious room- everything was just great. I also liked the food at 1945. I had to ask housekeeping for stitching my dress and they did it perfectly and delivered to me in an efficient way. Thank you for your great service and hospitality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jinseon I., Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. We are very happy to hear that your stay was a great one. Glad to know that our colleague from housekeeping had assisted you well with your dress too. Thank you for your kind review and we look forward to your returns. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Parsaoran Business - 03/08/2018 AccorHotels certified review
« Very good »

Nice room, nice hospitality from employees... and i like the steak that i ordered...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parsaoran, Thank you for complementing our facilities and services from the colleagues. We are happy to know that you enjoyed the food that you ordered and had a great stay with us too! Appreciate the time you took to share this feedback and we wish to welcome you back in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Leo D. Business - 02/08/2018 AccorHotels certified review
« Extremely Satisfied Stay at the FAIRMOUNT »

Thank you for the experience for my first stay in the Fairmount; though the stay was only for 1 night, my only regret was that I could not stay longer. I will be back to Jakarta and rest assured that I will stay at the Fairmount

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leo D., Thank you for taking the time to give us your review about Fairmont Jakarta. We are delighted to hear how much you enjoyed your stay with us that you would like to come back again. We sincerely hope that your next stay will be soon and longer so you can enjoy more of our facilities and services. Thank you again for sharing this wonderful feedback! Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Teresya K. Business - 31/07/2018 AccorHotels certified review
« Will sure be a repeated client »

Amazing. Every need was addressed properly and in timely manner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresya K., Thank you for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. We are delighted to learn how much you enjoyed your stay that you will come back again to stay again with us. We sincerely hope that it will be soon! Please do not hesitate to contact us should you have any inquiry. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Yuri V. D. L. Business - 31/07/2018 AccorHotels certified review
« Very good overall »

I think everything was great. The only thing I would point out is that the quality of the sheets is not in keeping with your hotel - the level of synthetic in them is obviously quite high so they have that "burn" feeling when the body moves against them. This is not related to quality of the stay, but I am fairly confident that I left a Mont Blanc business card older full of my cards in the room (1922). Could you please check this and come back to me? Thank you, Yuri...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuri van der L., Thank you for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. We appreciate your feedback towards the sheets quality and glad to know that your overall stay was a great one. In regards to the left item, separate email will be sent to you. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Vbakker Business - 31/07/2018 AccorHotels certified review
« all ok but slow service »

all ok but service is slow. had to wait long time for wine to be delivered (~45 minutes, just need to get from fridge?). Wine came unopened had to call & wait again for opener. Water delivery also slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vbakker, We appreciate your comments regarding your stay at the Fairmont Jakarta. We regret to hear that you were not fully satisfied with our service during your stay. Your candid feedback is very much appreciated to improve our service. Thank you again for sharing your experience, and we look forward to welcoming you again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 30/07/2018 AccorHotels certified review
« Overall, the experience was good. »

Overall, the experience is good. The receptionist and staff were friendly and approachable. However, the bedsheet felt a bit rough to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. Your feedback in regards to our bed sheet and service are well received and appreciated for our improvement. Other than that, i am glad to learn that your overall staying experience was a good one. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Jeremy C. Business - 30/07/2018 AccorHotels certified review
« Great location and excellent service »

The staff were very friendly and never over imposing while always being available if I needed any assistance

Naureen H. Business - 29/07/2018 AccorHotels certified review
« Excellent hotel »

Attentive staff, lots of options at breakfast, good to get international newspaper before breakfast. Really enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naureen H., It is our great pleasure to learn that you felt very welcome and enjoyed your stay in many ways. Thank you for sharing this wonderful feedback and we hope to welcome you back to Fairmont Jakarta again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Winardi H. Families - 29/07/2018 AccorHotels certified review
« Great location big room »

Overall. Very nice experience. From the start, check in was fast and the room is nice and big. A little outdate on the design of the room, but size make up for it. The plus is the toilet has automated heated and spray. Breakfast is very good especially the omega 3 menu. Will definitely be back for repeat experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winardi, We are very happy to learn that you enjoyed our room facilities as well as the Omega 3 menu during breakfast. Thank you for sharing this kind words and we definitely look forward to welcome you back on your returns too! Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Ken L. Business - 28/07/2018 AccorHotels certified review
« Always enjoyed the stay in Fairmont, it’s a standard that it hard to achieve by others »

Lovely stay , the hospitality never fail. Always above the expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken L., Thank you for your loyal support and for making the time to share your evaluation on your previous stay experience at Fairmont Jakarta. We are very glad to learn that the team member had delivered another satisfying stay for you. We look forward to welcome you back again in the near future. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 28/07/2018 AccorHotels certified review
« Extremely pleasant »

Top class hotel. Staff super friendly. Awesome breakfast. Nice pool and top bar. Guest oriented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Delighted to hear that your enjoyed our services and facilities which made you had an extremely pleasant stay. We are really appreciate the great review you shared to us and wish you to come back to Fairmont Jakarta again soon. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Tom K. Business - 28/07/2018 AccorHotels certified review
« Outstanding Stay at the Fairmont »

Welcoming and friendly staff from the moment you arrive till you leave. Beautiful accomdations, great exercise and pool area. Resteraunts were outstanding and amazing view and service in the Gold Lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. We are delighted to learn that your entire stay was an outstanding one. I am sure that this feedback will serve as an encouragement to all of our staff, especially those at Fairmont Gold Lounge, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Couples - 28/07/2018 AccorHotels certified review
« Weekend stay »

The stay was okay. Room is single pane window, so u can here noise from 16th floor. Spa, was mediocre. Would not return at all. The massage therapist was good but the facilities are far from world class standard. Even though its international prcing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to give us your review about Fairmont Jakarta. We regret to hear you were not fully satisfied with your recent stay with us. Should you wish to share your concerns, please do not hesitate to reach me at ev… Your feedback will be very much appreciated to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again on your next visit. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Anonymous Business - 28/07/2018 AccorHotels certified review
« Fit for purpose 5* Hotel but lacks in personal touch and F&B quality that not up to the mark. »

1.Infrastructure and amenities are adequate but F&B quality are below standard across Spectra,Banquets,Gold lounge and 1945. 2.Gold lounge lacking in human touch and service quality compare to The Ritz Carlton,Shangrila and the Mulia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Appreciate your comments regarding your stay at the Fairmont Jakarta. We sincerely apologize for some inconvenience that you experienced in regards to our F&B quality as well as the service at our Gold Lounge. We always appreciate feedback from our guests for our improvement. I have shared your comments with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again at Fairmont Jakarta. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Dr. J. Business - 28/07/2018 AccorHotels certified review
« Relaxing and Elegant. »

The room was comfortable and the concierge service was excellent. I especially appreciated the executive Gold Lounge to relax after work. The breakfast buffet in the restaurant was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. J, Thank you for taking the time to share your evaluation of your previous stay at Fairmont Jakarta. It gives us a great pleasure to learn that the services delivered by the team had met you expectation especially from concierge and Fairmont Gold team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards, Evelyn Azalia Guest Experience Fairmont Jakarta

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 2397500.00 IDR Non member rate
From 2397500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates