Hotel - Fairmont Zimbali Resort
section.presentation.hotel.accorhotels
Fairmont Hotel

Fairmont Zimbali Resort

PO Box 17 
4422  ZIMBALI
SOUTH AFRICA

Based on 658 reviews
AccorHotels Rating Based on 658 reviews
See rates
From
From 2799.00 ZAR Non member rate
From 2799.00 ZAR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Squash court (Paying)

Catering

  • 4 restaurant(s)
  • 4 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 154 well-appointed rooms offer scintillating views of the Indian Ocean, oversized verandas, and elegant decor of stone, wood and earth tones inspired by the areas breathtaking natural surroundings.

  • 154 rooms
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 658 reviews

Our guest reviews for Fairmont Zimbali Resort

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Shailen R. Couples - 10/08/2017
« Satisfactory  »

Average as airconditioner in room did not work. In room dining order re the spaghetti bolognaise was foul - confirmed with in room dining staff

AccorHotels certified review
Frank A. Families - 10/08/2017
« Magnificent  »

Was absolutely magnificent.However it can't be assumed that the visitors have been there before.It was our first visit and there was no human contact in relation to possible experiences and showing of the place.

AccorHotels certified review
Kalay P. Couples - 10/08/2017
« Relaxed and special  »

It was a lovely stay service was good and staff were helpful and friendly

AccorHotels certified review
Sipho Couples - 09/08/2017
« breath taking »

Its one thing seeing the pictures but another to be there.........I definitely woke up in Zimbali

AccorHotels certified review
Liezl Friends - 09/08/2017
« Beautiful resort  »

Good food, variety same on both days - can be more varied. Loved the rooms and layout

AccorHotels certified review
Vanessa Couples - 09/08/2017

Could have been better for 5 star experience

AccorHotels certified review
Nozipho Couples - 03/08/2017
« Fine, but staff could be friendlier. »

We loved and enjoyed all the facilities. The staff could be friendlier though. The Indian gentleman at reception was happy to just stare at us, without even a greeting while we waited for his colleague to finish serving other guests and then check us in. Concierge kept losing our car key and at some point we reached behind the counter and took it ourselves as there was no one there. There is a sense that customer service used to be 4/5 star but not anymore. No attention to detail at all.

AccorHotels certified review
Urvi Families - 02/08/2017
« Superb »

It was an amazing experience. Friendly staff. overall a good experience. Ayoba bar was fantastic with great barman and service. The smoothie bar at breakfast was delicious, The lady was very informative and sweet natured. Loved the experience. will definitely be back.

AccorHotels certified review
Kgomotso S. Families - 02/08/2017
« Lovely place, very beautiful  »

It was a good stay overall but if you know you have three guests in a room please make sure that all the stuff is enough for three people. We had two cups, no saucer and only one teaspoon. We always had to ask for stuff and that was not nice. Please also make sure the drinking water is cold and not room temperature

AccorHotels certified review
Anonymous Friends - 31/07/2017
« You exceeded my expectations...superb  »

I was treated like a queen, I never experienced such a service in my life thus far, I am definitely coming back

AccorHotels certified review
R_km Couples - 29/07/2017
« R_KM »

The place is beautiful and tranquil, exceptional client services - the experience far ooutclasses the money spent - we loved it and would be going back over and over again

AccorHotels certified review
Navisha L. Families - 28/07/2017
« Disappointing, poor service. »

Although the accommodation and surroundings were beautiful, the admin and service was disappointing. On both days, I tried contacting reception from the room. Nobody answered both times even though I held on for over 3 minutes. The breakfast was delicious but the service was bad. We were seated but nobody arrived to take our tea/coffee orders. We fetched our food from the buffet and waited for someone to take our drinks on Sunday, 16th July. After contacting one of the waitrons and being treated in a cold manner, she disappeared and nobody arrived. Our food went cold. The manager on duty did not approach us to ask if all was going well. Eventually we signalled a waitress who then attended to us. After paying an exorbitant price to stay at this venue, we did not receive value for that price and I won't be staying here again nor will I encourage others to stay there. Other families in our party were equally disappointed (we were all part of the bridal family).

AccorHotels certified review
Flavio R. Families - 28/07/2017
« Was expecting more value for money »

I would start saying the hotel staff is very friendly and kind. The hotel facilities is very good with plenty restaurants and swimming pool area as well bars. Room was very spacious and clean. TV was not good with remote control not functioning properly and channels with not great quality. However, it was mentioned in a note that the system was in a process of being upgraded. The downside of our stay was definitely the dinning and breakfast experience. Your dinning buffet or even the a la carte menu is too overpriced for what is offered. Buffet food quality was average. Not bad, but not great if you consider your hotel a 5 star hotel. Wine menu was good but when choose the wines by glass, none of them were available. Quite frustrating. Breakfast, I believe was 245 rands per adult. First we had to wait almost 20 minutes to be seated. Tables were not ready and staff a bit confused. We finally got a table but most of the cutlery were missing and we had to stand many times to go and fetch a spoon or knife. In terms of the breakfast buffet, again, the variety and quality of the fruits, and cold meat was poor. Orange juice was WATER with few drops of orange flavor. At the pool, bar staff was friendly but took quite sometime to show up and offer us something to drink or eat. Specially on second day as we sat a bit far from the bar in the main pool. We had some starters and I would say the food was good there. I honestly wonder how would have been our experience if we had visit the hotel during peak season (summer). And you need to relook the dinning buffet restaurant if you want your clients to continue eating and paying the expensive price for it (I think was R295 pp / buffet).

AccorHotels certified review
Umang R. Families - 28/07/2017
« Hotel is a construction site with poorly maintained rooms »

Noisy construction during the day. Room in poor condition - faulty light where the kids slept, TV in bedroom didn't work, crockery inventory inconsistencies (2 spoons, 4 cups), sliding door (bathroom stuck) Ignorant staff - took 4 days to figure out whether the bikes are free (they are supposed to be but I was still billed) No bikes for kids (it is only the holidays after all) Dirty - no one bothered to clean the staircase - the coriander sauce is probably still there today Some issues were addressed but no one from management would get back to me Ok and the oldest tennis balls you can imagine General lack of any attention to detail

AccorHotels certified review
Phehello Families - 27/07/2017
« Breathtaking »

A beautiful resort for the family - My wife and daughter thoroughly enjoyed our stay - we will certainly be sure to return again.

AccorHotels certified review
Tauro Couples - 27/07/2017
« Disappointed »

My experience was extremely unsatisfying. The lady at the front was not honest with me on two occasions, the phones did not get picked when I dialled reception and other extensions like room service, I had to walk to the front desk. The room was not clean and even after informing reception that the room especially the bathroom must be cleaned thoroughly it still wasn't. I cancelled my spa appointment because was misinformed about the time. The food was good

AccorHotels certified review
Rosana M. Families - 27/07/2017
« Mrs »

We had a lovely family stay. Rooms were big and view and sound of the ocean amazing. But food and drink at the hotel was very expensive. I was also disappointed that the heated pools at valley pools was under construction.

AccorHotels certified review
Anonymous Families - 27/07/2017
« Mr »

Wonderful, friendly and helpful staff. Amazing facilities for families. Excellent rooms and views. Wonderful food.

AccorHotels certified review
Mrs G. Couples - 27/07/2017
« Good views, relaxing but rooms need improvement  »

Great service and helpful. Rooms disappointing. Overrated accomadation on website.Rooms viewed out do those at hotel. Showers need better cleaning.No proper heatingof rooms.

AccorHotels certified review
Raydeen R. Families - 27/07/2017
« It was good in most cases but the housekeeping and the turndown was very poor but was disappointing was the Cosmo Drink that was more than double that we normally pay.  »

We really enjoyed the stay particularly the Golf Course. The food that we had the first night was expensive but the quality did not match the cost. The evening before we checked out I ordered a Cosmo drink for my wife and the cost of the drink was more than double that we normally pay.

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
From
From 2799.00 ZAR Non member rate
From 2799.00 ZAR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 5.8 km Fairmont Zimbali Lodge
Fairmont Zimbali Lodge
From
From 1799.00 ZAR Non member rate
From 1799.00 ZAR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ZIMBALI
See rates