Hotel - Fairmont Zimbali Resort
Fairmont Hotel Fairmont Hotel

Fairmont Zimbali Resort

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4.1/5 791 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Squash court (Paying)

Catering

  • 4 restaurant(s)
  • 4 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our 154 well-appointed rooms offer scintillating views of the Indian Ocean, oversized verandas, and elegant decor of stone, wood and earth tones inspired by the areas breathtaking natural surroundings.

  • 154 rooms
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 791 reviews

Our guest reviews for Fairmont Zimbali Resort

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Douglas Couples - 16/10/2017
« Mr. »

Two complaints i have is that the maintenance in our room was shocking and that the staff that does the cleaning did not clean correctly. I found a bottle of cool drink in the main bar fridge and a tub of ice cream and lunch box that must have been older than 4 weeks old. There was not refreshments in the mini bar.

AccorHotels certified review
Azama Families - 16/10/2017
« Mrs Azama T. Mnguni »

i love the resort

AccorHotels certified review
M. M. Families - 16/10/2017
« Mr »

Terrible. Extremely disappointed. The Spa was disaster. The room (4004) was not maintained at scheduled intervals. Dinner was a let down at the coral. A number of people were turned away at dinner time for not 'booking a table'. upon booking or checking in no one advised guests about booking a table for dinner. We checked in at 10H00, 06/10/2017. On the day of checking out (08/10/2017) our money was stolen for our bag by one of the cleaners.

AccorHotels certified review
Vuyokazi Families - 14/10/2017
« Beautiful place »

We really enjoyed our stay. Very relaxing environment.

AccorHotels certified review
Joe Families - 14/10/2017
« nice hotel'- dining room and breakfast room the worse service »

we stayed before. hotel setting nice. but service are falling in standard. rooms heating did not work properly. no hotel info brochure in the rooms- we had to phone everytime if we need something. coral tree restaurant the worse service. waiters poor- floor managers even worse. at breakfast we cleaned our plates by ourselves for 2 mornings. the menu in evenings at coral tree has fallen in standard. tasteless food. compare this with cathedral peak or champagne sports and zimbali will fail. cost the same for dinner - variety soooooo much better and floor manager actually looks after his guests.

AccorHotels certified review
Mamqoba Friends - 14/10/2017
« Excellent »

Parking guys were fantastic and Bongiwe in reception were absolutely fantastic,rooms were in another level

AccorHotels certified review
Brent G. Couples - 14/10/2017
« Beautiful venue »

Beautiful venue. Fantastic facilities. Service at breakfast and room service was disappointing. The “coffee issue” seems to be what let’s the service down. Please do a time study in that area and service can be improved

AccorHotels certified review
Carl Couples - 13/10/2017
« Professional »

Professional but impersonal. Rooms and facilities could be more "gesellig"

AccorHotels certified review
N R. Families - 11/10/2017
« Adequate »

It was fine, not spectacular

AccorHotels certified review
Refilwe Families - 11/10/2017
« It was amazing »

It was really nice , service was outstanding my kids had a blast

AccorHotels certified review
International T. A. E. S. Families - 09/10/2017
« Great physical product that is not matched by consistent 5* customer service »

The buildings, rooms, pools, grounds and general facilities are of a high quality. Unfortunately, it's not matched by customer service to be found in similar international resorts. During an early morning walk to the beach I found left over cutlery, crockery and glassware near the pools. This was made worse by health & safety issues with presence of broken glass. I could assume it was a result of guests partying after hours. Instead, around the beach club the pool was littered with floating menus and a spilled bubblegum milkshake that our group witnessed being spilt at 3pm and was not cleaned up, instead an ugly blue stain remained. While staff were not rude - it is clear 'ownership' is not a component of customer service practice at the resort. Some other issues were raised with staff with no action. At worst feedback was received rather indignantly. It pains me to write this review because some staff were genuinely friendly- nevertheless, this review highlights many flaws. My frankness is because I genuinely hope the resort succeeds. It has the physical attributes that make a great resort. I hope it's soft attributes do not let it down.

AccorHotels certified review
Ludwyn Business - 09/10/2017
« Great »

Everything was great except the check-in whereby rooms allocated and bags were mixed up.

AccorHotels certified review
Ame Families - 09/10/2017
« Ms »

The experience is remarkable! definitely worth it. from the hotel room, the food, the beautiful environment and the exceptional service. Its beautiful.

AccorHotels certified review
Tumelo N. Couples - 09/10/2017
« THE STANDARD HAVE DROPPED, STINKING TOILET IN OUR ROOM,COULDNT EVEN EAT INSIDE THAT ROOM. »

I WOULDNT ADICE ANYONE TO BOOK THERE ANYMORE. THE SERVICE AND STANDRADS HAVE DROPPED. MY HUSBAND AND I USUALLY BOOK THERE EVERY MONTH BUT IT WAS OUR LAST VISIT IN THAT HOTEL. WE COULDNT EVEN EAT INSIDE OUR ROOM BECAUSE THE STINK IN THE TOILET WAS HORRIBLE. RUDE STAFF AT THE SPA.

AccorHotels certified review
Thimothy Couples - 07/10/2017

Wonderful, we have enjoyed ourselves a lot.

AccorHotels certified review
Kgomotso Solo - 07/10/2017

I had a wonderful stay without doubt I would love to visit Hi.Thanks for the good hospitality.

AccorHotels certified review
Hamilton S. Couples - 07/10/2017

It was as if we were in another country. From the hospitality to the space of the rooms and the views of the surroundings and the sea.

AccorHotels certified review
R J. Couples - 07/10/2017
« The distance from the main hotel made it very difficult with the bad weather. »

The staff were great and the food very good.Housekeeping was very ordinary.

AccorHotels certified review
Vibha P. Business - 06/10/2017
« Great »

It was great. One the first night I order 2 hot water bottles but was given 1. On the 2nd night I order 2 hot water bottles but received none. We ordered room service for lunch on the Friday and we requested chilli and garlic which never arrived although they did say 5 minutes

AccorHotels certified review
Sandro Q. Couples - 06/10/2017
« Very unhappy »

This was meant to have been a surprise birthday weekend (from myself) for my son Stefano and his fiance Kerry, for her 30th birthday. I treated them to a divine similar experience at the Oyster Box two years ago for their engagement and can only report from their experience that your hotel does not in any way come close to the professional and delightful weekend they had there. Your reservations department really needs training as they lack communication skills and don't seem to listen to what the client requests. I booked this weekend for my son and was angered at how often I had to phone and confirm minor things like the Spa bookings time. How on earth does your staff move a Romantic "Sunset" Spa booking (from 5.00pm) to 2:00pm in the afternoon? This is ludicrous!!! On Friday 29 September I had to call reservations to insist the Spa booking was for 5:00pm as originally booked. The lady then wrote back saying she would sort this out and get back to me the next day, which was check-in day. What a lie!! she was not even on duty the next day. On checking out, they were informed that their booking did not include breakfast, when in fact I paid for dinner, bed and breakfast up front!!! Those idiots embarrassed my son and his fiance and made them pay the R500.00 before they left. On Monday 2 October, my son was contacted to inform him that breakfast was in fact paid for and that they would refund him the R500.00. This is pathetic...1st world experience form a 1 star hotel!! To add injury to their experience, on checking out on 1 October, (Kerry's birthday), they discovered that R300 has been stolen from my son's wallet and R100 had been stolen from Kerry's wallet. This they believe could have only happened whilst they were at the Spa and the only person to enter their room was the one that placed a complimentary bottle of sparkling wine for them in their room. Such irony!! (ps they are not accusing that person of theft) Looking back at this past weekend's media reports on the infamous wedding fiasco at your hotel, I can understand how that couple must have felt about this poor service from an over stated establishment. I certainly will never stay at your hotel or even recommend it to anyone as the fundamental issue is poor management. They did enjoy the Spa and restaurant. So, what was supposed to have been a wonderful experience was a flop!! thanks to your staff. The damage has been done and no apology will rectify matters.

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