Hotel - Fairmont Zimbali Resort
Fairmont Hotel Fairmont Hotel

Fairmont Zimbali Resort

4.1/5 1,496 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 3354.55 ZAR Non member rate
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10.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Horse riding (Paying)
    • Squash court (Paying)

Catering

  • 4 restaurant(s)
  • 4 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our 154 well-appointed rooms offer scintillating views of the Indian Ocean, oversized verandas, and elegant decor of stone, wood and earth tones inspired by the areas breathtaking natural surroundings.

  • 172 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,496 reviews

Our guest reviews for Fairmont Zimbali Resort

100% genuine reviews from our guests

Find out more
Niki Families - 11/01/2019 AccorHotels certified review
« We had a relaxing stay. »

Our stay was very relaxing. We had breakfast at the hotel every morning which was nice. There was a lot of variety, however the quality of the cold meats was poor. There was a wide variety of fresh fruit every morning , which was awesome! The buffet also provided gluten free options and soy milk which was considerate. Our family comprises of 2 vegans, so the hot breakfast was often limiting in that all vegetable items were often prepared with dairy. The egg station chefs were helpful , however, and offered to cook us dairy free tomatoes and mushrooms. The pastries and breads were baked fresh everyday and were lovely, however, they lacked a vegan option. I imagine that at a 5 star establishment more thought should go towards the dietary requirements of the guests. The rooms were large and comfortable , however , they are dated, old and in serious need of an upgrade. Our rooms were always clean and well tended to by housekeeping. The beds are old and way too soft. The coffee station consists of a kettle and instant coffee sachets, which is not up to the standards of a 5star hotel. There is no mini-bar in the room which is once again disappointing consideirng the 5 star rating of this hotel. The service at all bars was extremely slow and often lackluster. All in all we had a relaxing and enjoyable experience, but I wouldn’t return unless and upgrade occurs. The pool chairs are also old and in need of repair, most of them were damaged. It’s sad to see such a beautiful place so run down.

Anonymous Families - 10/01/2019 AccorHotels certified review
« Average »

This is our 3rd stay at Fairmont Zimbali Resort, I will detail our positives and negatives: POSITIVES Staff always friendly and willing to assist The room is sizeable and comfortable for our family The hotel has stopped outside guests over season which definately makes the experience more pleasant NEGATIVES The pool loungers - 90% of them are broken and worn The hotel is horribly short staffed, in all aspects, room service and at the restaurants Not a great variety of cocktails at the pool Food also needs to be looked at the pool - no healthy options, gluten free, carb free We had booked and paid for a early check in, only got our room at 2pm Same on departure, booked and paid for a late checkout, triple checked with reception whilst we were there and on the the day of departure I get a call to ask why we have not checked out yet In general, the hotel feels like it has slipped a few notches down, needs some refreshing.

Neville G. Families - 10/01/2019 AccorHotels certified review
« Mr »

It is a nice facility. Everyone was very friendly and helpful. The golf course was very nice. The concierge staff were great in getting shuttles and reservations. I was disappointed in the following: beach. I had no idea the beach did allow swimming. course accessibility - I had no idea that tee times needed to be made prior to arrival. service issues - very difficult to get coffee at breakfast and housekeeping did not consistently refill the water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville G., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

Preshani R. Couples - 09/01/2019 AccorHotels certified review
« romantic »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Preshani r., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

Edwin O. Families - 08/01/2019 AccorHotels certified review
« New years getaway »

We booked at very short notice and we had a nice time.

A. Families - 07/01/2019 AccorHotels certified review
« did not match up to previous experience »

not impressed. list too long

Anonymous Families - 07/01/2019 AccorHotels certified review
« Satisfactory. Expected more cleanliness from a 5 star resort. »

The pool facilities were great. Restaurants were unimpressive. Room size was good. Rooms are not cleaned adequately. The carpets are old and dirty. The bathrooms and toilet require deep cleaning.

C W. Families - 06/01/2019 AccorHotels certified review
« Nice Hotel, very poor service standards »

Our Check in was marred by poor service (ie groceries not delivered as ordered, no third bed out as ordered, AC not working and took many staff visits and a few hours to fix). the main pool was murky for the whole 4 day stay, there were no pool towels for up to an hour despite repeated requests. The duty manager did treat the problems seriously and engaged staff to address them. However the overall impression was of a hotel with significant staff training problems.

Km Families - 05/01/2019 AccorHotels certified review

The facilities are starting to age and show some wear and tear. Service support in requests were handled relatively quickly The Garden suite is ideal for young families. Allows the flexibility to self cater but still enjoy the amenities of the hotel. Space and room facility was fantastic and ideal for the family. The sleeper couch was disappointing for kids...should have requested a more thicker mattress bed for them....extremely uncomfortable! I was disappointed by the food quality when ordering from the hotel. Staying at a 5 star rated hotel I think there is room for vast improvement.

Moffat V. M. Solo - 03/01/2019 AccorHotels certified review
« Extremely satisfied satie »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moffat M., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

Kanya M. Families - 03/01/2019 AccorHotels certified review
« Best Family Holiday »

Friendly staff and helpful staff. Our son was entertained. My husband and I had enough privacy and dinners. Our Christmas picnic was one to remember! Amazing 5 days!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanya M., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I am pleased that your experience was a time to remember with your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

Nikki F. Families - 02/01/2019 AccorHotels certified review
« Disappointing, adequate, underwhelming »

Honestly, it was very disappointing. Last year we had the most wonderful time so decided to come back this year for two weeks. The room was lovely, although so unpleasant to walk through the seemingly unkempt gardens and run down outer buildings to get there! On two occasions I had to clean the area surrounding pool loungers at the Ayoba pool, left filthy with shot glasses, empty beer bottles, straws and straw papers, bottle caps and my personal favorite, cigarette butts! I complained twice to management about this. The first few days were revolting, so busy that we couldn’t find space at the pool-day visitors I was told. Eventually by day three you stopped say visitors, and imposed a pathetic R50 surcharge for house residents, clearly not high enough because on the public holidays we again faced insane crowds, kids screaming in the pools, adults drinking like they were at a club. Eventually we decided to leave a few days early, but on Boxing Day not only was there no space at the pool but we had to park four floors down in the parking lot-something we hadn’t seen before-judging by the volumes at breakfast you hadn’t had a mass influx of guests so this was definitely home residents again. We won’t be coming back to your hotel, it’s clear your priority is your residents and that’s ok, just don’t take the equivalent of a day in a Mauritius resort if you can’t give five star service to those of us PAYING to be there! The housekeeping left much to be desired, rooms not too bad but the general state of the resort was shoddy-piles of dishes, linen etc left outside garden suites, sometimes for hours-attracting ants, flies, and bees. I complained on my first day and again a week or so later-the lady I spoke with was completely disinterested the first time round, very curt and dismissive on the phone, but did at least make the effort to come and speak to me personally the second time. We were moved a few days into our stay-a lingering toilet issue which couldn’t be resolved, so we moved at 9pm having to wake my little one up. Nobody from the management team called to apologize or even check that we’d been sorted-my husband called the same lady (from my complaint) the next day because the tv wasn’t working and he couldn’t view our bill, and only then did they discuss the move. She, however, lied to me when I met with her and said she’d contacted us. In the second room the aircon didn’t work properly, we’re still waiting for someone to come and address that, and the toilet ran constantly. Clearly both your housekeeping and maintenance teams need a shake up! I can commend the food, which was excellent, although the fact that both pools ran out of ice cream and milkshakes intermittently was baffling to us-surely these children’s holiday staples should be in massive supply? The waitrons at the pools, main dining room and restaurant were generally lovely and helpful, service only being incredibly slow on the days where your residents took over. Before this holiday I recommended Zimbali to everyone, and actually defended your establishment many times to others who had had awful December experiences. However, I will not be doing that again and we certainly won’t make the same mistake twice-Zimbali will never again be chosen over Mauritius, which is where we should have gone this December!

B S. Families - 02/01/2019 AccorHotels certified review
« Untidy, stuffy, old furniture and old Tiles »

Just throw away the old matresss and base please. I have pictures and a video which I tried to post via booking dot Com but my feedback doesn't show. So I will have to share those on social media. My fristb2 nights were traumatizing and I see no value for money at all. Please don't even give those beds to charity, just throw away.

Stefan B. Couples - 02/01/2019 AccorHotels certified review
« An absolute disgrace for a five star hotel ! »

A overall lack of staff training and communication, to many "small" issues to mention but here are a few. • Hotel windows cannot open or close properly, the right window are hanging only by one supportive arm. • Hotel electrical plug next to safe were broken with electrical wire pogo a serious risk. • Pool chairs broken at the hotel pool and no menus available. • Shocked at the decision to have day visitors enter at a rate of R 50.00 per day, no chairs or service available to paying hotel guests. • At 21:00 while myself and my wife were naked in our hotel bed, one of the hotel staff members simply entered our room without any indication. We have owned property in Zimbali and this was an trip with the intention to purchase some investment properties , after seeing the total mismanagement by staff and the deterioration of the premises we will most certainly not invest any capital in any Zimbali or affiliated projects. We will also instruct our company and business partners to be very careful before investing or visiting. Zimbali were my personal favoured estate to visit for the last 12 years, this were my last. We wish you all the best.

Dewald Couples - 02/01/2019 AccorHotels certified review
« Fair »

Good experience in general, but some areas require maintenance, unexpected of a Fairmont resort

Anonymous Families - 31/12/2018 AccorHotels certified review
« Nice stay »

It was an awesome experience that was slightly spoilt by the cleanliness of the room

Prudence Families - 30/12/2018 AccorHotels certified review
« Total bliss »

I will never get over Zimbali. The service is impeccable. They have the bestcteam ever feom the way welcome guests to the ladies who service our rooms. The food at coral tree is soo delicious and fresh. The experience at VOP is world class. There is soo much to do at this place. I am definately coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prudence H., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback such as yours, and we certainly are happy that yours was blissful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

Johan Couples - 29/12/2018 AccorHotels certified review
« Good »

Relaxing

Simiso M. S. Couples - 27/12/2018 AccorHotels certified review
« Mrs SJC Maphumulo »

It was ecstatic; enjoyable and breathtaking

Kgao Couples - 25/12/2018 AccorHotels certified review
« Mrs »

Enjoy every moment room every spacious the food was awesome and the staff was very polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercy P., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Jackson General Manager Fairmont Zimbali Resort

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