Hotel - Fairmont Zimbali Resort
Fairmont Hotel Fairmont Hotel

Fairmont Zimbali Resort

4.1/5 1,366 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 2724.40 ZAR Non member rate
From 2451.96 ZAR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Horse riding (Paying)
    • Squash court (Paying)

Catering

  • 4 restaurant(s)
  • 4 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our 154 well-appointed rooms offer scintillating views of the Indian Ocean, oversized verandas, and elegant decor of stone, wood and earth tones inspired by the areas breathtaking natural surroundings.

  • 172 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,366 reviews

Our guest reviews for Fairmont Zimbali Resort

100% genuine reviews from our guests

Find out more
Married Couples - 11/09/2018 AccorHotels certified review
« The view and scenery was beautiful but when i check in i was incorrectly billed more than what was on booking.com »

The view and scenery was beautiful. The room was comfortable but I would prefer an heating system and a cooling system, the room that I had was installed with only a cooling system. I was disappointed on being incorrectly billed more than what was on booking.com

Paul M. Families - 30/08/2018 AccorHotels certified review
« Mr »

Great facilities, the rooms are representative of a five star rating, and my wife and I are looking forward to returning for another stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Nobuhle Families - 30/08/2018 AccorHotels certified review
« Amazing »

The kids and I loved and enjoyed every moment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobuhle K. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Anonymous Families - 29/08/2018 AccorHotels certified review
« After all the hype about this resort - disappointing!!! »

the whole experience was shocking. At checkin was told there was a huge conference the day before and the "place is a mess"!!! Not my problem, if you have a huge conference then hire more staff. The room was booked for 3 adults plus an older child. I expected there to be pillows, gowns, slippers, towels for 4 guests and not 2. Housekeeping was contacted who brought more bath products and a couple of cups....seriously!! Hot water bottles were requested as per the, bent and grubby sign on the bed... we are still waiting. The bar by the pool had no staff to help us, in fact another guest and I were deciding what we should help ourselves to... needless to say we didn't. This was booked as a special treat for us because Zimbali is supposed to be such an amazing place to stay.... never again. Just as an observation but in this day and age I would also expect the swimming pool to be heated. Beautiful day, hot enough to swim but after 4 stroked and the inability to breath due to the freezing water this idea had to be abandoned.

Mandla Business - 29/08/2018 AccorHotels certified review
« Was the most embarassing and painful stay in a hotel I have ever experienced »

I was hosting delegates from senior posistions in the SADC central banks. They were treated like rubbish. Some of us were booked until Sat 28 Jul. We were however bundled out of our rooms by "force" on Friday 27th and moved to the Suites because a "better" group wanted to use our rooms. Despite our protests, we were bundled out. Our accommodation covered dinner, yet on the this Friday no one bothered to inform us how we were going to access our dinner as the Coral Tree was closed off by this "better" group. The way your reception handled me when she called me was embarassing. She was threatening to send people to go pack my stuff in my room if I didn't do it immediately. This was despite the fact that I informed her I was in Durban CBD with my group and cannot pack immediately as per her order. Besides, I had booked that room until Sat. I was double charged for accommodation and until today I do not have a response from the hotel how I am going to be refunded. Even the double charge, it is two different amounts for the same room, number of nights and rate. When arranging the conference I was threatened with cancellation for lack of payment of deposit, despite my cry that I did not have the full numbers of delegates. The hotel already had a deposit from my institution, the SARB, yet we were treated like a fly by night institution. The inefficiency is appalling. The power kept tripping in the conference room and we didn't know how to contact your team. The Governor of the SA Reserve Bank had to wait for almost half an hour to open our conference because of your weak WiFi signal in that room. Very embarrasing.

Nicholas M. Couples - 28/08/2018 AccorHotels certified review
« I thought The Fairmont Zimbali Resort was very overpriced and over rated and is need of some serious attention to management. »

I was very dissatisfied with my stay at The Fairmont Zimbali Lodge for a number of reasons. This hotel is obviously resting on its laurels. What may have once been a five star Hotel is now certainly lacking and would only possibly earn 3 stars. It looks big and grand and beautifully photographed online at the time of booking, but is actually very boring and common. There is nothing meticulous to rate it close to five stars. I am well travelled and well positioned to know quality and value for money.. but this property just doesn't cut it. I travelled half way around the globe from Australia to stay at this hotel/ resort. I booked the hotel online on the Accor website and "SEAVIEW SUITE KING" that I booked and paid for was not on the ground floor looking at the neighbouring roofs. I read the blurb again on the accor website for this property... and it wasn't this at all! I asked to be moved to a higher room and was moved to the rear of the Hotel. So I asked to be moved again. I am not a difficult Guest. But I felt we were racially prejudiced in our suite allocation. The suites were very boring and clinical. For a top end suite, there should have at least been some kind of botanical or floral arrangement. The Mini bar fridge (When replaced with a working model) was only stocked with 2x beers and soft drinks. There was no wine or spirits or snacks to be found... not even a biscuit to enjoy with a tea or coffee. Hot water took 4-5 minutes to come through to the shower, yet there were printed signs reminding guests of the water restrictions. After our second relocation to our Third "Ocean View Suite", The Assistant Manager, personally inspected the room and set us a bottle of lovely Shiraz before our luggage was moved. I tipped the porter, and then within five minutes noticed a mini fridge plugged into a spare wall socket in the lounge room. The cabinet under the bar where it should have gone was empty, because the staff were too lazy to put it in the mini bar cabinet. so after the maintenance guys came and installed it in the cabinet and left, I then noticed that the coffee pod espresso machine was missing. there was a selection of coffee and some ridiculous little milk pots that would need there or four to be fussed over for a few drops of frustration before a relaxing cuppa... so I then thought, before I unpack my bags, I should check to see what else was lacking. Sure enough, the hair dryer was missing too. I rang House Keeping to tell them and to alert the assistant manager on duty, as he was the one who personally inspected the room. I felt my money that I had to pay in full up front at check in was a bad move. I searched the internet for alternative accommodation but knew I wouldn't be refunded my booking which I later found out. No one would dare say out loud that the Coffee Machine or Hairdryer were probably allegedly stolen by a previous guest or staff... but theses items don't just get up and walk by themselves do they?.. After a few meetings with the assistant Manager with his clasped hands, greasy untidy hair and untrustworthy smile, he offered us a 15% reduction on my booking that we unsatisfactorily had to negotiate to 20%... Still way over priced for this self inflated star rated hotel. The ham was off two days in a row at the omelette Chef station. I complained to the Assistant Food and Beverage Manager and the executive Chef, but it was still used the following morning... Dangerous Practice and a lazy lack of care for Guest health and safety. Is the Managing Directer, Nils Rothbath aware of all these lazy unhealthy practices going on in his hotel?.. Soup spoons on the breakfast tables, cereals in plastic buckets smelly carpets in the dinning room and empty salt shakers with remaining rice in them. There seems to be a lack of communication with staff and house keeping. The Concierge didn't know where to find umbrellas for guests to borrow in inclement weather. Multiple ice buckets arrived after one order. I couldn't help but notice that the room service staff and porters and driveway staff all were looking too obviously for a "Tip" which became a little awkward too. when we tipped we were always generous, so the word must have gotten around. The room price jumps to almost double over the weekend but why so much? actual quote below:- SEAVIEW SUITE KING NS 2 Adults , 0Child Seaview Suite King - Our Seaview Suites offer majestic open planned space. Capturing the height of contemporary facilities intertwined in authentically African accents these suites offer an unrivalled presence. Breakfast bar features a Nespresso Machine. BED AND BREAKFAST PACKAGE, BED AND BREAKFAST 1 x ZAR 6431.40 per night 16/08/2018 to 17/08/2018 = ZAR 6431.40 2 x ZAR 11065.50 per night 17/08/2018 to 19/08/2018 = ZAR 22131.00 1 x ZAR 7407.00 per night 19/08/2018 to 20/08/2018 = ZAR 7407.00 1 x ZAR 6187.50 per night 20/08/2018 to 21/08/2018 = ZAR 6187.50 Total amount including VAT = ZAR 42156.90 Other taxes excluded = ZAR 366.58 Total amount = ZAR 42523.48 On Checking out The printer wouldn't work at the front desk to print out my total bill and refund. I handed over my credit card for the 20% reduction of our stay to be credited back on my card, but they didn't know how to do a refund and said they were not orthorized to give direct refunds and the account department could take up to two weeks to process my refund! Well after all the blunders this hotel could fail at, this sure left a bad taste in my mouth. I still haven't been refunded at this time, and we checked out nearly a week ago. .. Very poor management. In closing, This fleeced and run down hotel certainly does not need the kind of bad advertising I am able to give it. Some of the staff however did deserve praise for there care and efforts... and we did lavish them with thanks and positive feedback. Many Thanks for this opportunity to comment on what has the potential to be a great Hotel. A Great hotel is only as good as its staff's moral and their excellence in all standard and friendly service towards the paying guests... This excellence should shine by example from fine management and their leadership. The objective is always a happy and/ or satisfied customer... Not here. Thank you for your time to read this far. I look forward to my next Accor stay somewhere.

Tawanda M. Couples - 25/08/2018 AccorHotels certified review
« Loved it!!!! »

Excellent. Exceeded my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tawanda M. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Nozipho M. Couples - 25/08/2018 AccorHotels certified review
« Mrs »

Food : please re look at your menus especially the buffet one not good food at all Towels in the room: as a 5 star hotel please ensure that towels are replaced I mean donate to charity old towels and replace don’t mix old and new. White towels must be white with no stains. Hygiene issues please fix this.

Tom Families - 24/08/2018 AccorHotels certified review
« Excellent Hotel with all facility's you need - very secure »

We have been traveling with 11 people , 6 adults and 5 kids. The rooms are great and clean. Laundry is extremely fast. The restaurants are very good. Only thing is that the service is very slow - only thing to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom H. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Siphiwe M. Friends - 24/08/2018 AccorHotels certified review
« Out of this world experience »

It was the most beautiful and relaxing stay. The rooms are so space I did not feel cluster phobic. The rooms were always clean. The food was amazing, the view from room was so refreshing, the noise of the waves from ocean is indescribable. I am already planning my next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siphiwe m. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Mashapa M. Families - 23/08/2018 AccorHotels certified review
« Relaxing and tranquil »

Relaxing and fun

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mashapa M. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Isaac Couples - 23/08/2018 AccorHotels certified review
« Amazing place to go »

The place is very refreshing but I just hope the main entrance can be more welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isaac E. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Bianca Couples - 23/08/2018 AccorHotels certified review
« Extremely poor service »

From Reception to bar staff, totally unaccomdating and incompetent for the pricey room rate!

Tebello Families - 22/08/2018 AccorHotels certified review
« Could be better »

Honestly I feel the Zimbali staff could do better. A mere smile is not customer service, there has to be service delivered as well. Checked in on Sunday and out on Friday but no one came for turndown on the Thursday night. I called twice trying to order mini bar goodies but didn’t get an answer; not even a call back. Had to drive to Woolworths to get what we needed. I also requested someone to come clear the room service plates on one night, the lady who was there for turndown called and said they would come, no one showed up. I actually don’t understand why she didn’t do it - teamwork? Towards the end of the week breakfast was a nightmare just like the last time we were there in 2017. I don’t know if the establishment can’t deal with hosting a large number of guests or what but you guys must figure it out. Honestly, nothing is more frustrating than going on holiday and not relax your mind. There was also a very irritating loud on and off noise by our garden suite on Thursday night; I don’t know what it was and didn’t get why it only started then - I was just glad it’s our last night. I won’t be booking with FZR again. I said this to my husband when we checked out in 2017 but thought to give it another try but honestly it’s not worth the fuss and money. I must commend Lucky though, this guy knows how to welcome and take care of people. Consistent throughout the week.

Shanice P. Couples - 22/08/2018 AccorHotels certified review

It was beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanice & Brandon P. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Miranda Families - 19/08/2018 AccorHotels certified review
« WONDERFUL »

Our two days stay was truly wonderful. Very friendly staff and amazing breakfast. Beautiful site, very near to the Indian Ocean. We look forward to visiting Zimbali resort again, during our next visit to South Africa!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric S. We appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Kind Regards, Nils Rothbarth General Manager

Nicole Families - 17/08/2018 AccorHotels certified review
« Will not be back in a hurry. »

Beautiful hotel, but unfortunately very poor service and no hot water. Valet staff are very friendly and we were made to feel welcome on arrival. Friday evening arriving at our room to bath our 4month old baby and toddler, we discovered there was no hot water. Boiled kettle after ketttle to get them bathed and to bed. My husband shared a bed with my toddler and had an unpleasant night in a collapsed bed (they literally slept on top of each other in the middle of the bed) Saturday evening - No hot water again. Phoned to have the mattress replaced which in the end didn’t help as the base was the problem! Phoned to question there being no hot water for a second night to be told Oh the boilers are gone (Neera said she would phone us back) wait an hour, phone again.. she will phone us back now once she’s spoken to maintenance. And hour passes phone again Lungi answers - they busy with it she will phone us back? Well neither of them ever phoned back! I then had to boil kettle after kettle and eventually my children got to bed after 11pm. The highlight of our stay was our seafood dinner with friends at the valley of the pools which with no surprise doesn’t belong to Fairmont. Our experience all in all at Zimbali was most definitely not 5* !! Regards, Nicole P.

Sahra D. Couples - 17/08/2018 AccorHotels certified review
« most enjoyable »

Breakfast was excellent and staff very friendly and helpful. Value for money in South African context was extremely good. Attention to plumbing maintenance would definately improve the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sahra D., We very much appreciate your comments regarding your stay at the Fairmont Zimbali Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment on the plumbing, maintenance and assure you that this has been shared with the team is constantly focusing on bettering services at all times. Thank you again for sharing your experience, and we hope your next visit will be more pleasurable as this one. Sincerely, Nils Rothbarth General Manager

Lorraine B. Friends - 15/08/2018 AccorHotels certified review
« Amazing and too short »

Fabulous hotel. Unfortunately we arrived when it was dark so weren't able to appreciate it properly. Reception staff were efficient and could have been a bit friendlier. Loved the next morning when we opened the curtains and saw our view (deluxe sea) and had a walk around the complex and down to the beach. Absolutely stunning place - we were beyond gutted we weren't staying another night and could totally enjoy the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine B. Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us exceeded your expectations! It brings us great pleasure to hear positive feedback and we will definitely share this with our Team. There is a certain peacefulness to starting one’s day with breathtaking views and the beauty of nature surrounding you. We are happy to be able to share this with you. We would love for you to share your memorable experience with the world on TripAdvisor (http://bit.ly/2q2VhPf) or Facebook (http://bit.ly/2qYBN34 ). Your Facebook review automatically gives you the opportunity to win a monthly two-night stay for yourself and a partner to return to the beautiful Fairmont Zimbali Resort. We hope that you will visit us again soon giving us the opportunity to provide you with many more memorable moments. Kind Regards, Nils Rothbarth General Manager

Dr I. P. Families - 14/08/2018 AccorHotels certified review
« Dr I P. »

Poor experience this time! As Fairmont club members we have been visiting the resort in numerous occasions.In August this year the following were noted with big concern: * poor maintenance of room facilities ( leaking toilets ) * the room was very cold and without any possibilities of controlling the room temperature in winter . I came healty and I left the hotel with flu. *Our acces card at the main gate was never activated . Overroll the standard of services at Fairmont Hotel dropped dramatically !! There is no value for money anymore .

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