Fairmont The Norfolk 5 stars

Customer review rating 4.4/5 1,304 reviews
Fairmont The Norfolk
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+ 12 Services
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Room 1

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Hotel extras

Nairobi's finest and best-known hotel.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Business services
  • 10 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont The Norfolk

00200
PO Box 58581

nairobi
kenya

Tel: +254202265555

Fax: (+254)202216796

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 18km / 11.18 miles

  • By plane

    NAIROBI WILSON AIRPORT At 8km / 4.97 miles

GPS :-1.278337, 36.815827

Our accommodations

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 26
  • Mini Bar

1937 Suite King NS

  • Max. number of persons: 3
  • Area: From 65
  • Mini Bar

Fairmont Twin NS

  • Max. number of persons: 2
  • Area: From 26
  • Mini Bar

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Veranda King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Signature Suite King NS

  • Max. number of persons: 3
  • Area: From 79
  • Mini Bar

Deluxe Courtyard King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Courtyard Twin NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Courtyard Queen NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Fairmont King NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Queen NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Twin NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Queen NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Twin NS

  • Max. number of persons: 3
  • Mini Bar

Junior Suite Queen NS

  • Max. number of persons: 3
  • Mini Bar

Duplex Suite King NS

  • Max. number of persons: 2
  • Mini Bar

Karura Suite Queen NS

  • Max. number of persons: 2
  • Mini Bar

Our restaurants and bars

LORD DELAMARE TERRACE

Type of cuisine: International

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TATU RESTAURANT

Type of cuisine: International

Tatu restaurant is the new trendsetter for modern contemporary Americano-Kenyan cuisine. The outlet defines the conceptualization of Fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE "T" LOUNGE

Type of cuisine: International

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

23:30 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL RESTAURANT

Photo non contractuelle / Strictly non binding

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN WINE BAR

Photo non contractuelle / Strictly non binding

Cin Cin Wine Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 198

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Fairmont The Norfolk

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,304 reviews

Very comfortable stay

Customer review rating 4.4/5

Anonymous Business - 08/09/2019 AccorHotels review

Very comfortable stay

Dear Mr. M., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations & that your stay was very comfortable. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

We. Loved. This. Place.

Customer review rating 4.4/5

P M. Friends - 07/09/2019 AccorHotels review

Staying here was just wonderful — wonderful public spaces, a great sense of history, good room, amazing staff. At the end of a hard trip we gave ourselves an extra day here just to wind down and it was a great thing to do.

Dear Ms. M., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations & that you loved our Hotel and staying with us was relaxing and wonderful. We are also delighted that you enjoyed the wonderful public spaces, the history, good rooms and our amazing team. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Nice hotel but it needs some TLC

Customer review rating 4.4/5

Anonymous Couples - 05/09/2019 AccorHotels review

Very nice hotel. Staff was excellent

Dear Mr. K., We appreciate you taking the time to post your feedback. It is always a pleasure to receive positive feedback and we are delighted to note that you appreciated our Hotel as nice with an excellent team. We have also noted your suggestion and this will taken into consideration. It was a pleasure to host you again and we look forward to your return in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent customer service and lovely staff

Customer review rating 4.4/5

Ravinder Couples - 05/09/2019 AccorHotels review

Only stayed one night but excellent experience overall. Only thing was I made many telephone calls as had left my travel wallet in hotel car and there was no one answering my calls. So that was frustrating.

Dear Ms. C., Thank you for taking the time to review your brief stay at our property. We are delighted to note that you had an excellent experience with us and appreciated our customer service and lovely team. We have noted the concern you have raised and sincerely apologize for this lapse. Please rest assured that we will be reviewing this is detail. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Peaceful and productive conference experience

Customer review rating 4.4/5

Monique S. Business - 04/09/2019 AccorHotels review

Fantastic. Great staff, excellent food, fantastic facilities, professional and well run conference.

Dear Monique S, Thank you for choosing to stay with us and for taking the time to share your feedback that you had an all-round fantastic, peaceful & productive experience. We are delighted that you appreciated the facilities, our great & professional team and excellent food. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Very Accommodating

Customer review rating 4.4/5

Frances Friends - 03/09/2019 AccorHotels review

Overall we had an amazing time while staying at the Fairmont. From booking our reservation to checkout, everyone was super helpful and responsive. We had a few requests while at the hotel and the staff was so very accommodating it just made our trip that much more wonderful.

Dear Ms. S., We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and know that we met your expectations. I will be delighted to share your kind comments and compliments with all our colleagues. Thank you for sharing your experience and we look forward to warmly welcoming you back in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent

Customer review rating 4.4/5

Micki Friends - 03/09/2019 AccorHotels review

Fine

Dear Ms. K., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations & that your experience was excellent. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Good

Customer review rating 4.4/5

Rudy Business - 02/09/2019 AccorHotels review

Very welcoming. Staff are excellent. As I stay often they always treat me well and I look forward whenever I return.

Dear Mr. K., Thank you for your kind comments regarding your stay at the Fairmont The Norfolk. It is always a pleasure to receive positive feedback that the team are very welcoming and always treat you well and you look forward whenever you return. We will share your comments with our team and we are sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Lovely

Customer review rating 4.4/5

Anonymous Friends - 02/09/2019 AccorHotels review

Beautiful gardens. Warm and helpful staff. Comfortable, clean, lovely rooms with great amenities.

Dear Ms. B., We appreciate you taking the time to post your feedback. It is always a pleasure to receive positive feedback and we are delighted to note that your stay was lovely and that you appreciated the beautiful gardens, warm & helpful team, comfortable, clean & lovely rooms with great amenities. It was a pleasure to host you again and we look forward to your return in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Our stay was very pleasant.

Customer review rating 4.4/5

Anonymous Couples - 02/09/2019 AccorHotels review

The staff was very attentive, the food was good, the room was comfortable and the overall hotel was very lovely.

Dear Ms. S., We very much appreciate your comments regarding your stay at Fairmont The Norfolk. We are delighted to read that your stay was very pleasant, the staff very attentive, the food good, the room comfortable and the overall hotel very lovely. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon . Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

MR Paul B.

Customer review rating 4.4/5

Paul B. Business - 31/08/2019 AccorHotels review

As always the staff are very welcoming, friendly and polite. It is for me the only place to stay in Nairobi with the hospitality and accomodation just perfect

Dear Mr. B., Thank you for your kind comments regarding your stay at the Fairmont The Norfolk. It is always a pleasure to receive positive feedback that as always the team were very welcoming, friendly and polite and for you this is the only place to stay in Nairobi with the hospitality and accommodation just perfect Our team will be immensely proud to hear your comments. Thank you again for sharing your experience, and we look forward to your return. Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Not long enough

Customer review rating 4.4/5

Dolores Friends - 27/08/2019 AccorHotels review

After a series of long flights to Nairobi, I was very tired and slept late so I didn't have enough tie to really explore the hotel but what I saw was very impressive. You have extremely friendly and efficient staff. They even helped me to reset my Fitbit. Some day I hope to return.

Dear Ms. M., Thank you for taking the time to complete a survey following your recent brief stay with us. We greatly value your positive feedback; especially that you appreciate our friendly and efficient team. It will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Mrs Y.

Customer review rating 4.4/5

Deborah Families - 27/08/2019 AccorHotels review

Lovely helpful staff, even when we turned up at the last minute for breakfast they still served us!

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Fairmont The Norfolk. It is always a pleasure to receive positive feedback and we are delighted to noted that you appreciated our helpful team. We have also taken note of your suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent.

Customer review rating 4.4/5

Sarah C. Business - 26/08/2019 AccorHotels review

Excellent

Dear Ms. C., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations and that your stay was excellent. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

You have high standards and excellent quality

Customer review rating 4.4/5

Helena Solo - 26/08/2019 AccorHotels review

It was amazing. As always, great room, great service, delicious food and tasty wines, but above all your friendly and professional staff. It's always such a pleasure staying there. Many thanks.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Fairmont The Norfolk. It is always a pleasure to receive positive feedback and we are delighted to note that you appreciated our high standards, excellent quality, great room, great service, delicious food, tasty wines but above all our friendly and professional team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to them. Thank you again for sharing your experience, and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Anonymous Business - 25/08/2019 AccorHotels review

Well looked after!

Dear Mr. G., Thank you for taking time to review your stay with us. The team and I are delighted that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A taste of history

Customer review rating 4.4/5

Beth Solo - 25/08/2019 AccorHotels review

A very nice experience, excellent staff and facilities.

Dear Ms. T., Thank you for taking the time and trouble to complete a survey following your recent stay with us. We greatly value and appreciate your positive and constructive feedback that you appreciated our history, our excellent team and facilities. Your experiences will serve as an encouragement to all of our team as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont The Norfolk in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Rundown and attention to detail lost

Customer review rating 4.4/5

Welela Business - 24/08/2019 AccorHotels review

I lived at the fairmont for nearly 6 months between 2011 and 2012. During that time, it was a special experience ... everything was thoughtful, no detailed spared. Today, the experience is very different. The most pleasant part is seeing some familiar faces when I enter who make me feel welcome - everything is down hill from there. The rooms are run down. Old. The lamp needed to be fiddled to make it work, the bathroom shows signs of wear, as does the rug and cabinets. The minibar is a JOKE compared to what it used to be. For a Fairmont hotel, it is embarrassing. Customer service for room service is horrible - three times my call was never answered and I had to call the front desk who had to walk over to them to call me back, and when they did answer, they seemed rushed and were very rude. Presentation of the tray was also inconsistent - sometimes there were flowers, some times they weren’t. The butter made me mad - it was sometimes a recycled pot that used to carry ketchup that was used now to present the butter. Is the budget that tight?!! Sometimes food would be forgotten and they would have to come back and once someone actually asked me to give them their tip in cash which is horrifying. My room didn’t have a vape mat so I was eaten alive by mosquitos one night and finally they got one to me and bug spray - but fact it didn’t have one again shows attention to detail in the hotel is gone. All the wonderful people who made staying there quite special bc of the attention to detail they brought to their work made a difference but it seems many have left for other competing hotels that have been developed in nairobi. I don’t know why it feels like this place is being run with a more budget mentality but I don’t like it.

Dear Ms. D., Thank you for taking the time to review your recent stay in our property and share your feedback and concerns. We are sorry to read about your disappointing experience during your stay with us. Please accept our most sincere apologies for the all shortfalls experienced. It is disappointing to note and rest assured that remedial steps are being taken to avoid such situations in future. My team and I sincerely regret that we did not meet your expectations. Should travel ever bring you back to this part of the world please reach out to my office on ev… as we would like to handle your booking directly as we would value an opportunity to restore your faith in our property. Best regards, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A fantastic hotel with exemplary service and stunning amenities

Customer review rating 4.4/5

Bruce M. Couples - 24/08/2019 AccorHotels review

The staff were magnificent, the room fantastic, the grounds breathtakingly beautiful, the food was superb.....a wonderful stay!

Dear Mr. M., We very much appreciate your comments regarding your recent stay at Fairmont The Norfolk. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont The Norfolk in the near future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A nice hotel with efficient & friendly staff

Customer review rating 4.4/5

Ashok B. Couples - 24/08/2019 AccorHotels review

Excellent

Dear Mr. Vishwanath b., We very much appreciate your comments regarding your stay at the Fairmont The Norfolk. We are delighted to read that you had an excellent stay and appreciated our efficient and friendly team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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