Hotel - Fairmont The Norfolk
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Fairmont The Norfolk

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4.3/5 663 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks.Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

  • 170 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.3/5 AccorHotels Rating Based on 663 reviews

Our guest reviews for Fairmont The Norfolk

100% genuine reviews from our guests

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AccorHotels certified review
M. Couples - 12/02/2018
« Very good. Exellent hospitlity. Nice surroundings. »

We loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Fairmont the Norfolk hotel and thank you very much for staying with us. We very much appreciate your feedback in regards to your recent stay. We are glad that you enjoyed it and found the hospitality to be excellent. I will eagerly share your feedback with the entire team. Once again thank you for taking your time to give us feedback and we do hope that your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Joe W. Business - 05/02/2018
« Fantastic and extremely well supported experience »

Staff were extremely supportive and kind during our visit, always willing to jump to assist at a moment's notice. I would absolutely recommend this hotel for hosting and business use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Greetings from Fairmont the Norfolk hotel. We highly appreciate your feedback in regards to your recent stay. We are delighted to note that your stay was fantastic and that the colleagues were extremely supportive. Our aim is to surpass our guests' expectations and there is nothing more rewarding than a confirmation that we are meeting this goal through comments such as yours. Once again thank you for sharing your comments and we hope that your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Business - 29/01/2018
« A lovely, stylish hotel with great staff! »

A lovely, stylish hotel. Comfortable rooms. Attractive and peaceful gardens. Another real plus is the friendliness and helpfulness of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Greetings from Fairmont the Norfolk hotel and it was a pleasure hosting you. We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Samuel M. Business - 29/01/2018
« Good experience »

Good experience, however did not like the the movement up and down the stairways as I was booked right at the far end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Fairmont the Norfolk hotel. It was a great pleasure to host you. Thank you for taking the time to share your recent stay experience with us. We are glad that you enjoyed your overall stay. We are however very sorry for not giving you a room closer to the main building. Please rest assured that we have taken the appropriate measures to ensure that this does not happen again. We appreciate your sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Couples - 24/01/2018
« Very average »

Food and service not great. Confusion when checking out - we thought we were overcharged as some transport costs were not made clear at all. It was not resolved satisfactorily. I found the hotel a little dated and not cared for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., Greetings from Fairmont the Norfolk hotel. Thank you for taking the time to share your feedback following your recent stay with us. We take great pride in providing our guests with the highest standards of service, therefore we are very sorry to that we failed to meet your expectations during your stay, especially on food, service and clarity on transport charges. We truly regret this unpleasant experience and we would like to assure you that necessary remedial steps have been taken to avoid recurrence. Please feel free to contact me directly should you plan future visits to Nairobi and I shall ensure a flawless stay, hoping to use that opportunity to redeem ourselves and show you our true nature as the preferred brand for service excellence. Once again Thank you for sharing your stay experience and we look forward to serving you better in the near future. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Couples - 24/01/2018
« Bad start but ended well »

The first room offered was dreadful. The room 216 was stale, stained carpets and furniture and it smelled badly. We declined this room and the staff were very helpful and accommodating in helping us to change rooms. From there everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Greetings from Fairmont the Norfolk hotel. Indeed it was a great pleasure to host you. Thank you very much for taking the time to share your recent stay experience at Fairmont the Norfolk. We highly value and appreciate your feedback as it is an important tool in our daily operations. We are very sorry for the shortcomings that you experienced in room 216. I wish to reassure you that necessary measures have been put in place to ensure that this does not recur. We are however glad that this was resolved and everything went on well. Thank you again for sharing your feedback, and we very much look forward to warmly welcoming you again in the near future. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Alick M. Business - 23/01/2018

Everything was assessible, the means were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Fairmont the Norfolk hotel. Indeed it was a pleasure hosting you. Thank you very much for taking your time to share your stay experience. We are glad that you enjoyed your overall stay. We do hope that your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Colin C. Business - 22/01/2018
« It was a pleasant stay. »

Dinner in bar was nice. Good food and lovely service. Room was satisfactory. Check out process got a little slow due to bill confusion but no worries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cordery, Greetings from Fairmont the Norfolk hotel and we do appreciate your loyalty. Thank you very much for taking your time to share your recent stay experience. We are pleased to note that your overall stay experience was pleasant and you specifically enjoyed dinner at the bar, the service, good food and room was to your satisfaction. We however are sorry to note that check out process was a bit slow due to confusion in billing. We truly regret this unpleasant experience and we would like to inform you that necessary steps have been taken to avoid recurrence. Once again we appreciate your feedback and we look forward to hosting you again in the near future. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Cass S. Friends - 21/01/2018
« A gem of a hotel ! »

I have been coming back to The Norfolk since the 90's . Love the atmosphere , the gardens are lovely and the service, bar, restaurant and is 5 star. Thank you again for a lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Greetings from Fairmont the Norfolk hotel and thank you for always staying with us. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your stay experience and we do hope that your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Zeff Couples - 18/01/2018
« Helpful and very courteous staff »

Brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Fairmont the Norfolk hotel and thank you for staying with us. We very much appreciate your comments regarding your stay. We are glad that you enjoyed it. I will eagerly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Tracy E. Couples - 18/01/2018
« The perfect stay, nothing was too much trouble, excellent staff. »

The staff are the main factor in our enjoyment at The Norfolk. Nothing was too much trouble and everyone was genuinely so nice. Well done Fairmont wouldn't hesitate in staying with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., Greetings from Fairmont the Norfolk hotel and thank you for staying with us. We very much appreciate your comments regarding your stay at Fairmont The Norfolk. We are delighted to note that your stay was perfect and nothing was too much trouble. Our aim is to surpass our guests' expectations and there is nothing more rewarding than a confirmation that we are meeting this goal through comments such us yours. Thank you again for sharing your experience and we look forward to hosting you again. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Aol Families - 17/01/2018
« A wonderful experience »

The staff at the Fairmont made a personal connection with each of their guests - it was a wonderful place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O'Leary, Greetings from Fairmont the Norfolk Hotel and it was a great pleasure to host you. Thank you very much for taking your time to share your stay experience and we do appreciate your feedback. We are glad that you had a wonderful stay experience. The team will be more than delighted to note your kind comments. Once again thank you for your feedback and we do hope that your next visit will be as pleasant as the previous one. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Families - 10/01/2018
« Parts were great...some parts not so great. »

The overall property is very nice however there were a couple things that need to be addressed for me to be a promotor. We had three rooms as my wife and I had all 5 kids with us on this trip. 1) Someone entered our daughters room at 3:00am which scared them greatly. We were informed that it was a Fairmont employee who had been given the wrong room number. 2) The showers in 618 and 610 did not drain properly. The boys, who were in 610, took it upon themselves to clean the drain. 3) Breakfast and transportation are incredibly expensive. As an example, the hotel the hotel wanted $200USD to take us to the airport. We decided to just take two Ubers which in total was less than $25USD. My wife and I travel extensively for work. We mostly stay at Marriott but since we are both lifetime platinum (>750 nights) we have started to try other loyalty programs. Hilton, Fairmont, etc... I have often stayed at the Fairmont in Dallas and in Manila. I do love the Fairmont hotels but after this trip I realize that they are really geared for the business traveler and not the family. Thanks, Dan K.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Greetings from Fairmont the Norfolk hotel. It was a pleasure to host you and your family. Thank you for taking yout time to share your recent stay experience. We highly value your feedback as it is through such feedback that we are able to improve on our services. We are glad that you found the entire property to be nice, however we deeply apologize for the unpleasant stay experience. We are sorry that you found breakfast and transport rates to be high. Please note that we are currently reviewing our transport rates and your feedback will go along way to help us with this. I have shared your feedback with the entire team and I can assure you that necessary measures have been put in place to avoid reoccurrence. Mr. K., we do take ownership for the shortcomings that you experienced during your stay and we are truly sorry. We hope that this isolated case will not deter you from being loyal to Fairmont. You may contact me directly for your future visits. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Keith F. Families - 10/01/2018
« Loverly Well keep hotel. »

This hotel is extremely well kept, the food is of the highest standards. The rooms are spacious and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Greetings from Fairmont the Norfolk hotel. It was indeed a pleasure hosting you. We do appreciate your feedback and we are glad that you enjoyed your overall stay with us, especially the food and the spacious and modern rooms. Once again thank you for taking your time to share your recent stay experience and we look forward to hosting you again. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Alan Solo - 02/01/2018
« The Norfolk sets the standard. An oasis in the centre of Nairobi. »

The Norfolk is like an oasis of green, style and comfort in the traffic madness of Nairobi centre. It actuallu offers a lot more than an oasis :-) My experience, like 25 years ago was joyful and peaceful. I tried the Spa for the first time and I loved it as the rest. Thank you! And special thanks to the extremely efficient and friendly manager Aisha and recepetion Silvia. They answered and solved all my travel questions on arrival. Their grace and style honour The Norfolk.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Fairmont the Norfolk hotel and thank you for taking your time to share your stay experience with us . We are glad that you enjoyed your overall stay and also appreciate your feedback on the efficiency of Aisha and Silvia. I will eagerly share your feedback with the entire team. Thank you for staying with us again and we hope that your next visit will be as pleasant as the previous one. Kind regards,

AccorHotels certified review
Marren O. Couples - 26/12/2017
« Awesome »

It was an awesome experience considering we were on honeymoon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. o., Greetings from Fairmont The Norfolk, it was indeed a pleasure hosting you. We very much appreciate your comments regarding your stay. We are glad you enjoyed your overall stay with us. Thank you again for taking the time to share your stay experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Aisha Ibrahim Duty Manager Email: ai… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Drew P. Couples - 26/12/2017
« Beautiful Historic Hotel »

Great place they recommend it to anyone who's coming to Nairobi… I want to experience an historic hotel… You will not be disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Greetings from Fairmont The Norfolk, it was indeed a pleasure hosting you. We very much appreciate your comments regarding your stay. We are glad you enjoyed your overall stay with us. Thank you again for taking the time to share your stay experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Aisha Ibrahim Duty Manager Email: ai… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
R. G. B. Couples - 20/12/2017
« My favorite hotel in all of Africa. »

I always try to stay at the Norfolk when in Nairobi, the staff is fantastic, the rooms great, the grounds make you feel you are 100 kilometers from a city. It is my favorite hotel in all of Africa and I spend 3-4 months in Africa every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Fairmont The Norfolk, it was indeed a pleasure hosting you. We very much appreciate your comments regarding your stay. We are glad you enjoyed your overall stay with us. I will eagerly share your comments with the entire team. Thank you again for taking the time to share your stay experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Aisha Ibrahim Duty Manager Email: ai… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Dhruv S. Couples - 16/12/2017
« mediocre »

Poor front desk management. Untrained front desk staff, not experienced in dealing with well healed guests. Staff at bar and Terrace was good. Was very happy with David the guide and driver. On every occasion ( 3 times) when we tried to call the front desk, phone was unanswered and we had to walk to the front desk. Bathroom glass shower had it seems weeks of soap scum build up. Quite disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sharma, Greetings from Fairmont The Norfolk and it was a pleasure hosting you. Thank you for taking your time to share your stay experience. We are glad that you were happy with the service from the bar. I will eagerly share your feedback with the team. However, please accept our sincere apologies for the shortfalls experienced during the stay where the phones were not answered, bathroom shower door not clean and the unpleasant experience during check in. Facts we truly regret. Unfortunately your first contact at check in was an apprentice and not a fully trained front desk agent. We truly apologize for the frustration experienced. Please be assured that your concerns have been escalated to the responsible team leaders and immediate remedial steps have been laid down to avoid recurrence. M. Sharma, Thank you for choosing Fairmont The Norfolk as your preferred hotel in Nairobi, kindly do not hesitate to contact me directly when you make travel plans to Nairobi as we would like to take that opportunity to show you our true nature and redeem ourselves as the preferred brand for service excellence. Kind regards Aisha Ibrahim Duty Manager Email: ai… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Amit K. Business - 16/12/2017
« No attention to repeat clients »

Awful booking experience and this was my 3rd stay this year No attention to detail for repeat clients Room change request not adhered to inspire to a repert client

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kewalramaney, Greetings from Fairmont the Norfolk hotel and it is always a pleasure hosting you. Thank you for taking the time to share your recent stay experience. Your feedback is highly valued as an important tool in our daily operations. We are sorry to hear that you had an awful booking experience and your room change request was not honored. We truly regret this unpleasant experience and we would like to assure you that necessary remedial steps have been taken to avoid recurrence. Please feel free to contact me directly should you plan future visits to Nairobi and I shall ensure a flawless stay, hoping to use that opportunity to redeem ourselves and show you our true nature as the preferred brand for service excellence. Once again Thank you for sharing your stay experience and we look forward to better serve you in the near future. Kind regards, Aisha Ibrahim Duty Manager Email: ai… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

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