Fairmont The Norfolk 5 stars

Customer review rating 4.4/5 1,124 reviews
Fairmont The Norfolk
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Hotel extras

Nairobi's finest and best-known hotel.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Business services
  • 10 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont The Norfolk

00200
PO Box 58581

nairobi
kenya

Tel: +254202265555

Fax: (+254)202216796

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 18km / 11.18 miles

  • By plane

    NAIROBI WILSON AIRPORT At 8km / 4.97 miles

GPS :-1.278337, 36.815827

Our accommodations

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Fairmont Queen NS

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

1937 Suite King NS

  • Max. number of persons: x3
  • Area: From 65
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Fairmont Twin NS

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe King NS

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Veranda King NS

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Signature Suite King NS

  • Max. number of persons: x3
  • Area: From 79
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Courtyard King NS

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Courtyard Twin NS

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Courtyard Queen NS

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Fairmont King NS

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Queen NS

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Twin NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Verandah Queen NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Deluxe Verandah Twin NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Junior Suite Queen NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Duplex Suite King NS

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Karura Suite Queen NS

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

Our restaurants and bars

TATU RESTAURANT

Type of cuisine: International

Tatu restaurant is the new trendsetter for modern contemporary Americano-Kenyan cuisine. The outlet defines the conceptualization of Fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LORD DELAMARE TERRACE

Type of cuisine: International

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE "T" LOUNGE

Type of cuisine: International

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL RESTAURANT

Photo non contractuelle / Strictly non binding

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN WINE BAR

Photo non contractuelle / Strictly non binding

Cin Cin Wine Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 198 m²

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more
Fairmont The Norfolk Meeting Room

Our guest reviews for
Fairmont The Norfolk

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,124 reviews

The room was comfortable; the staff most accommodating.

Customer review rating 4.4/5

Dan R. Business - 15/05/2019 AccorHotels certified review

The property is wonderful. I appreciate the security, though regret that it is necessary in our current time. The only negative would be the high price of the breakfast buffet. I think you would make more on this if you reduced your margin in favor of more participants. Otherwise, the hotel is great.

Dear Mr. R. Thank you for choosing to stay Fairmont The Norfolk and for taking the time to post the feedback of your experience with us. The team and I are delighted to read that you appreciated the facilities, security and the accommodating team. We have taken note of your suggestion and will look into this. It was a pleasure to host you and we look forward to your return. Regards Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Key Account Manager

Customer review rating 4.4/5

Alfred K. Business - 14/05/2019 AccorHotels certified review

The experience was absolutely great. Staff was helpful and considerate at all times

Dear Mr. K., Thank you for choosing to stay at Fairmont The Norfolk and for sharing your feedback. We are delighted to note that your hotel experience and service from the team was great and to your satisfaction. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future. Best regards, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Fantastic stay, great staff.

Customer review rating 4.4/5

J. Couples - 10/05/2019 AccorHotels certified review

Very tentative staff and the hotel was lovely, clean and the rooms were spacious.

Dear Mr. J., Thank you for posting a review on Fairmont The Norfolk. The team and I are delighted to read that you enjoyed your stay and appreciated our lovely Hotel, spacious rooms and attentive team. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Koos E. Business - 01/05/2019 AccorHotels certified review

Experienced same challenge as last year where proof was provided to reception that travel agent will settle account. It was not followed up and I had to settle from private funds. Hotel was waiting at airport despite e-mail proof that pick-up was cancelled.

Dear Mr. E., Thank you for taking time to share your concerns. Please accept our sincere apologies for the shortfalls you have mentioned. Rest assured that we have taken the necessary steps to ensure that these lapses do not recur. Mr. E., should travel ever bring you back to this part of the world we would welcome the opportunity to restore your faith towards us and I would appreciate if you could contact my office on ev… so we can handle your booking directly Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Anonymous Families - 01/05/2019 AccorHotels certified review

Everyone was polite and helpful. The wifi was not satisfactory but otherwise everything worked fine

Dear Mr. N. Thank you for posting a review on Fairmont The Norfolk. The team and I are delighted to read that you enjoyed your stay and appreciated our polite and helpful team. We have taken note of the concerns you have raised and assure you that we will look into them. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great hotel and very nice staff

Customer review rating 4.4/5

Fredrik Business - 29/04/2019 AccorHotels certified review

It was a great experience and very nice hotels, even if I think a refurbishing will be needed within short.

Dear Mr. A., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback! We are delighted to note that you had a great experience during your stay with us. We have also taken note of your suggestion. We look forward to hosting you again soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Fantastic!

Customer review rating 4.4/5

Lerato M. Business - 26/04/2019 AccorHotels certified review

It was pleasant staying at the hotel. The hotel staff was friendly and always helpful.

Dear Ms. M., Thank you for choosing Fairmont The Norfolk for your stay and so for taking the time to post your feedback. We are delighted to note that your stay was pleasant and that you appreciated the team who were friendly and helpful. It is always a pleasure to hear that the team have met the needs of our clients. We look forward to welcoming back soon. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Thanks

Customer review rating 4.4/5

B H. Friends - 24/04/2019 AccorHotels certified review

Very very good indeed. Quality undoubted.

Dear Mr. H., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback! We are delighted to note that we met your expectations. We look forward to hosting you again soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great stay in beautiful location!

Customer review rating 4.4/5

Nicole Business - 23/04/2019 AccorHotels certified review

I enjoyed staying at the Fairmont! The staff was lovely and the location was beautiful. The Fairmont staff were very professional and concerned with the safety of their guests.

Dear Ms. S., Thank you for taking time to rate your experience at Fairmont The Norfolk. There is nothing more rewarding than a confirmation that we are meeting our goals through your comments. We are delighted to note that your appreciated our location and the team that was lovely, professional and concerned with the safety of the guests. It was a pleasure to host you and we look forward to another opportunity to be of service to you in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Superb

Customer review rating 4.4/5

Hanadi J. Friends - 22/04/2019 AccorHotels certified review

I loved it!

Dear Ms. J., Thank you for sharing feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that your stay was superb and that you loved it. We look forward to hosting you again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

enjoyed the stay

Customer review rating 4.4/5

Surinder Solo - 22/04/2019 AccorHotels certified review

It was a short stay but I enjoyed it

Dear Mr. B., Thank you for taking time to share your experience with us. We are delighted to note that you enjoyed your experience despite the short visit. We trust you will give us another opportunity to be of service to you in the not too distant future for a longer stay. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

The staff were superb

Customer review rating 4.4/5

Virginia Business - 19/04/2019 AccorHotels certified review

I enjoyed the fabulous food and hospitality

Dear Ms. C., Thank you for taking the time to review your recent stay with us. We are delighted to note that your hotel experience was to your satisfaction and to note that you enjoyed the fabulous food and hospitality and that the team was superb. The team will be delighted to note your comments. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Brand Manager

Customer review rating 4.4/5

Byron Business - 17/04/2019 AccorHotels certified review

Absolutley perfect, not a single thing was wrong. Great staff, great food....really really loved evert second of it.

Dear Mr. D., Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to note that we you were pleased with your overall experience; especially the delicious meals and great team. We do look forward to hosting you again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Leonard Solo - 17/04/2019 AccorHotels certified review

Very comfortable except there was no cold running water in sink or shower. Both were hot/warm instead of hot/cold. Also the toilet did not flush consistently. It usually took three attempts each time. Refilling the toilet tank took many minutes. Very frustrating.

Dear Leonard, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback. We are pleased to read that your stay was comfortable. However, please do accept our apologies regarding the concerns you have raised. We assure you that we have taken the necessary steps to rectify this. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Senior Commercial Officer

Customer review rating 4.4/5

K. F. Solo - 13/04/2019 AccorHotels certified review

It is a sress free environment. I enjoyed every bit of time I was always in my room. The vintage tractor and the chariots made my day. Thanks for keeping them. I will not forget the staff. They were so cooperative

Dear Mr. K., Thank you for taking the time to review your recent stay with us. We are delighted to note that your overall hotel experience was to your satisfaction and that you enjoyed your room, the Hotel's vintage tractor & chariot and service from the team. The team will be pleased to note your comments. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Amazing stay and friendly staff

Customer review rating 4.4/5

Lt Business - 12/04/2019 AccorHotels certified review

Two key elements of the hotel contributed to make this experience an outstanding one: charme of the hotel and friendliness of its staff. It was a truly amazing stay in Nairobi and conveniently located just a few steps from the University.

Dear Mr. T., Thank you for sharing feedback of your experience at Fairmont The Norfolk. There is nothing more rewarding than a confirmation that we are meeting our goals through your comment that we surpassed your expectations. We are delighted to note that you had an amazing stay and that you appreciated the location, the charm of the Hotel and the friendliness of the team. It was a pleasure to host you and we look forward to another opportunity to be of service to you in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Still so welcoming

Customer review rating 4.4/5

Paddy Business - 06/04/2019 AccorHotels certified review

I haven’t been to the Norfolk in nearly two years - but they were waiting for me and I felt like a member of their family returning home.

Dear Paddy Thank you for choosing to stay with us after two years. We are delighted to note that you appreciated our welcoming team and that they made your feel like a family member returning home. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Very good

Customer review rating 4.4/5

Gopal H. Business - 05/04/2019 AccorHotels certified review

It was good and always makes me return to stay back there

Dear Mr. H., Thank you for returning to stay with us and taking the time to share your feedback. We are delighted to note that you had a very good stay and we look forward to welcoming your back. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Superb hottel, amazing staff, pity about some of the other guests

Customer review rating 4.4/5

Dr J. D. Couples - 04/04/2019 AccorHotels certified review

Located downtown, this historic hotel was lovely and we were upgraded to a suite overlooking the courtyard. Staff we welcoming and helpful, the service was attentive and done with Kenyan warmth, the vegetarian meal we had was great. Rooms were airy, well equipped. Will definitely come again. Only snag, the rudeness of some of the other guests to the hard working staff. One woman told staff to "Chop, chop!" and then said "Don't take 30 minutes to bring it this time." Another ordered a waitress to bring his drinks to the restaurant and said "And don't bloody argue." Utterly unwarranted. Ataff were efficient, friendly and quick. Perhaps guests should be reminded that they need to be courteous too as it was quite upsetting to behold.

Dear Dr. D., Thank you for sharing your positive feedback with us. We are delighted to read that you appreciated our history, helpful & warm team, delicious meals & airy rooms. Our team will be immensely proud to hear your comments. We are also pleased to note that you will return to stay with us again and we would be delighted to assist you with your booking. For this, please contact my office on ev… Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Historical place, pleasant stay.

Customer review rating 4.4/5

Mloverid Couples - 04/04/2019 AccorHotels certified review

Enjoyable, whilst expected to pay more for 5star accommodation did not feel that services warranted 5 star and the drinks and food was very pricey. Staff pleasant, service slow at times. Bit disappointed with our rooms view. Great ambiance and was experience to stay at famous hotel but unlikely to return as didn’t feel it was god value for money.

Dear MLoverid, Thank you for posting a review on Fairmont The Norfolk. The team and I are delighted to read that you had a pleasant stay and appreciated our history, ambience and pleasant team. We have taken note of your comment and would like to assure you that we do review our pricing on a regular basis to ensure that we are competitive in the market for similar establishments of the same offering. We hope you will give us another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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