Hotel - Fairmont The Norfolk
Fairmont Hotel Fairmont Hotel

Fairmont The Norfolk

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4.3/5 608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 10 meeting room(s)
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Hotel location

Our rooms

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks.Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

  • 170 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 608 reviews

Our guest reviews for Fairmont The Norfolk

100% genuine reviews from our guests

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AccorHotels certified review
Lisa G. Families - 15/11/2017
« Fairmont Norfolk Nairobi stay 23rd to 26th October 2017 »

I had a wonderful experience at Fairmont. Nothing was too much trouble for your wonderful staff and the surroundings were very decadent. To be honest it really was the staff that made your hotel so lovely to stay in. My partner was poorly one day & the room attendant fetched him a hot water bottle. Also when my son was poorly (this was all due to anti malaria tablet side effects by the way!) the waiting staff in the main restaurant were very attentive. If I had any criticism, it was only that at the end of the stay .. our meals had been added to the final bill, despite having paid for them in advance through Kuoni, but this was rectified quickly once established and so not a problem. Thank you for a lovely stay. I would certainly recommend this as one of the best hotels at which to stay in Nairobi.

AccorHotels certified review
Brent W. Couples - 14/11/2017
« Very underwhelming »

The service was good but the property is in urgent need of updating, my (upgraded) room was no better than a three star airport hotel room - uncomfortable bed, dirty bathroom (half used body conditioner), plain decor that verges on depressing. its not worthy of Virtuoso status.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Nice and peacefull hotel »

Good service and very good location

AccorHotels certified review
Anonymous Couples - 12/11/2017

Enjoyed our stay, particularly the food and the history of the hotel.

AccorHotels certified review
Lars N. Couples - 11/11/2017
« all very fine »

everything war all right

AccorHotels certified review
Rafat Friends - 10/11/2017

Friendly and helpful staff.

AccorHotels certified review
Anonymous Business - 09/11/2017
« Good »

Room was fine. Amenities in room very nice. Wish internet was faster.

AccorHotels certified review
Manny Families - 07/11/2017
« This is a unique hotel with exceptional service »

Could not have been better. The staff were very attentive at all times.

AccorHotels certified review
Anonymous Friends - 06/11/2017
« Ok »

We loved the actual hotel and the people at reception and in the restaurants. However we had a couple of poor experiences in the room. There were lots of mosquitos and the net that was put in my room did not fit properly. The 2nd night the net fell off the ceiling when I was asleep. Also the room safes did not work. In fact one had to be replaced.

AccorHotels certified review
Algernon B. Solo - 06/11/2017
« Excellent »

High Security, Very Friendly & Excellent Service, Spacious & Well Equipped Rooms & Hospitality Areas.

AccorHotels certified review
Lion L. Solo - 05/11/2017
« It was a very pleasant and warming experience »

I really enjoyed the pool! Having a heated pool was the best thing you could do. I have stayed at other hotels in Nairobi and was never able to swim at all, too cold. The sauna was just wayyy to hot! It was a bit dangerous I thought. You could actually get a skin burn. The Restuarant TATU was marvelous. The Lord Delamore terrace brunches were just not good. To much food and it was mediocre in taste to say the least. Also the coffee was not so great either. I think the hotel use to have Doorman's coffee.. I would advise you to go back to using it. I am a coffee aficionado and the coffee was bad.

AccorHotels certified review
A G. Friends - 02/11/2017
« A good place to stay in Nairobi »

Only overnight to and from Safari/visit to Zanzibar. Both visits were short but but high quality. Stayed in room in A block and could have done with a magnifying mirror in the bathroom

AccorHotels certified review
Anonymous Couples - 01/11/2017
« Kona Phil »

Felt like we were in a prison - couldn’t wait to get out.

AccorHotels certified review
Andrew Families - 01/11/2017

Very nice

AccorHotels certified review
Chris D. Solo - 31/10/2017
« Overall very good but some minor issues »

We had continuing problems with the keys not working and having to get replacement keys several times and having to reissue the key daily after 10 AM. In addition problems with toilet flushing requiring multiple tries to get it to flush.

AccorHotels certified review
Fergal S. Business - 31/10/2017
« Generally very good but some small complaints. »

My most recent stay was enjoyable, like my previous stays. The staff are generally friendly, helpful and efficient and I would always recommend the Norfolk to others. However, on my most recent stay, there was a lot of confusion about the bill with items being billed to the room (of a colleague which i paid for) which were never ordered. It took quite a while to get this sorted out. It took four attempts of five days to get my access to the wi-fi working: it turns out that my surname and first name had been entered the wrong way around - despite me having stayed with you before. And it's taken me weeks to actually register in the President's Club because my surname is still registered as Fergal (my first name). When i did manage to register (today) I see I've only been credited with 8 stays even though the total should be at least double this from three different stays. The service in the Cin Cin bar was so slow on two occasions that I cancelled my order: one of these was on a day when there was a wedding so I know the hotel was busy but at one point there were 6 members of staff behind the bar and I still had to wait 20 minutes before one of them served me. I am coming back to Nairobi in about a month and would love to stay at the Norfolk again but I do hope these problems have been resolved by then.

AccorHotels certified review
Anonymous Friends - 30/10/2017
« Fairmont Norfolk in Nairobi »

my stay was very brief. We arrived late in the evening and left early the next day.

AccorHotels certified review
Schnooky Families - 26/10/2017
« My second visit (while going on Safari) in the last 26 years: »

This is a special hotel, built in 1904 with worlds of history - and THE place to stay when visiting Nairobi. It has been up-dated to current multi-star standards, and you will not be disappointed. BUT, and there is always a 'but'; Internet service is not up to par. During my 2 stays here in successive weeks, internet kept dropping, and it didn't matter if it was the 'free' edition, or the higher speed premium edition. While management indicated that its service was better than competitors, it was still not good enough.

AccorHotels certified review
Louise F. Families - 25/10/2017
« Fantastic »

Nice staff, good service, great rooms and facilities

AccorHotels certified review
Brian Couples - 24/10/2017
« Very safe and secure and a lovely hotel »

Liked the security and the ambience inside the hotel. Staff were great.

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