Hotel - Fairmont The Norfolk
Fairmont Hotel Fairmont Hotel

Fairmont The Norfolk

4.4/5 960 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks.Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

  • 170 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 960 reviews

Our guest reviews for Fairmont The Norfolk

100% genuine reviews from our guests

Find out more
Dr J. M. Couples - 06/11/2018 AccorHotels certified review
« Nice to have some luxury in Nairobi. »

5 star accommodation. Food, however, was expensive and average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. M., Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback. The team and I are delighted to read that you enjoyed our 5-star accommodation. We have taken note of your concern and rest assured that we do monitor our pricing with establishments in keeping with us around the city and will find that our breakfast is priced favorably for the extensive offering provided and indeed from an international comparison for hotels as well. We do look for an early opportunity to welcome you back when you are in Nairobi. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Business - 05/11/2018 AccorHotels certified review
« Comfortable room, delightful grounds and gracious staff. »

The room was very comfortable with all the amenities and great shower. Staff was promptly attentive at all points, caring for my comfort, safety and well being. Only negative was evening bug spraying which triggered a brief bug invasion around door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for choosing to stay with us and for taking the time to review your stay with us. We are delighted to note that your hotel experience was to your satisfaction; notably your comfortable room with all the amenities & great shower and attentive team caring for your comfort, safety and well-being. The team will be delighted to note your comments. We have also noted your concern and assure you this shall be looked into to ensure it does not recur. It was a pleasure to host you and we look forward to hosting you in future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Friends - 03/11/2018 AccorHotels certified review
« Highly enjoyable »

The hotel grounds are lovely. The room was very nice. The restaurant and bar service and food was excellent. The staff was friendly and helpful. One little snafu was not receiving a requested wake-up call. But over all it was a lovely visit and we would certainly stay at the Fairmont the Norfolk again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for choosing to stay at Fairmont The Norfolk and for reviewing your stay. We are delighted to note that your hotel experience was lovely and to your satisfaction; especially the lovely hotel grounds, nice room, excellent food & service in the restaurant & bar and a friendly, helpful team. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. We have also taken note of the concern you have mentioned and assure you that this will not recur. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Melissa Families - 02/11/2018 AccorHotels certified review
« Lovely but service wasn’t as good as it could be »

Room very tidy - but small Bar staff slow - went elsewhere for a cup of tea as fed up waiting one afternoon Reception staff service was mixed Too many staff hanging around lobby not helping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to review your recent stay in our property. We are delighted to read that you found the Hotel lovely and your room very tidy. We are however sorry to read about your disappointment. Please accept our apologies for the shortfalls experienced. Rest assured that the necessary actions will be taken to ensure that the above issues do not recur. Thank you for your feedback and we do hope you allow us an early opportunity to restore your faith in our product. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Karen D. Couples - 01/11/2018 AccorHotels certified review
« Excellent »

Perfect in everyway from Reception staff, porters, bar staff and restaurant. Couldn’t fault it in anyway. Wish we could say the same about our next destination! Keep up the good work everyone and thank you !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D. Thank you for staying with us. The team and I are delighted to read that your stay was perfect in every way; especially the service from the team. You kind words are a welcome note for our teams who will be immensely proud and encouraged by your comments. It was a pleasure to host you and we look forward your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Families - 31/10/2018 AccorHotels certified review

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to rate your stay with us. We are delighted to know that your overall stay with us was very good and we meet your expectations. We look forward to hosting you again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Sharon P. Families - 31/10/2018 AccorHotels certified review
« Lovely Hotel »

We had a 2 night stay & the hotel is lovely. The staff are friendly & the hotel is very clean with a relaxed atmosphere. The rooms are nice, as are the grounds of the hotel. Would definitely recommend this hotel to anyone staying in Nairobi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for taking time to share feedback from your recent two-night stay with us. We are delighted to note that you found the Hotel lovely and appreciated the friendly team, the clean & relaxed ambience, the nice room and beautiful grounds. Thank you too for recommending us to future travellers. It was a pleasure to host you and we look forward to your return in the not too distant future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Business - 29/10/2018 AccorHotels certified review
« Excellent hotel with friendly and very supportive service »

The stay was a full-support package. In particular the receptionists were very helpful as well as the food was. Moreover, I was sometimes missing a full refill of the bathroom "stationary" items, which would have been nice. The food eas great, though, I wish there were more single tables not too close to the buffet allowing for a bit more privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to read that you felt supported during your stay and that you were pleased with the helpful & friendly team and delicious food. We look forward to welcoming you back. Best regards, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Business - 29/10/2018 AccorHotels certified review

I had a very noisy room above the loading deck and as I asked to have a more quiet room I was moved to another room again above the loading deck. I’m glad I had ear plugs, it was the only way I could sleep. There was also a problem with aie circulation and the room smelled mouldy. But I couldn’t keep the window open because of the noise from the loading deck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you for taking the time to review your recent stay at our property and for sharing your feedback and concerns which is paramount for us to work on improving our services and offerings. Please accept our apologies for the inconvenience you experienced and rest assured that we will be reviewing these in detail. In the meantime we do hope and trust that you provide us with another opportunity to restore your faith in our property on future visits to Nairobi. Yours sincerely Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Couples - 27/10/2018 AccorHotels certified review
« A lovely place with very fine service and food »

We enjoyed all aspects of our stay except for two: we were originally placed in a room with malfunctioning plumbing especially in the shower. Happily, we were switched to a more updated room when we reported the problem. Also, it is kind to provide a hairdryer but the outlet for it should be in the bathroom next to the mirror. We needed to ask for a new hairdryer when the first one was old and didn’t work properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback. We are pleased to read that you enjoyed almost all aspects of your stay, and have taken note of your suggestion and concerns which we will take to heart. We look forward to welcoming back soon. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Solo - 24/10/2018 AccorHotels certified review
« Excellent »

Very nice welcoming and the room was super nice, bed comfy and breakfast delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us met your expectations. Your kind words are highly appreciated and will be eagerly passed on to the entire team. We look forward to welcoming you back in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

William R. Couples - 22/10/2018 AccorHotels certified review
« Great heritage hotel experience »

Porters, front desk and doorman were excellent, lounge staff were less than courteous and friendly. Room was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Many thanks for taking time to post your review. The team and I are delighted to read that you appreciated the heritage of the Hotel and were pleased with your room and the service from team. It is always a pleasure to note that our team have provide a wonderful service. We look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

John G. Couples - 20/10/2018 AccorHotels certified review
« One night stay »

Good stay but short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. g., Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that you enjoyed your stay with us although it was a short stay. We look forward to welcoming you back for a longer stay. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Families - 20/10/2018 AccorHotels certified review
« Colonial ambience with all modern luxuries. »

Lovely old world ambience. Efficient and friendly staff. Good F&B service. Excellent sleep experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback. It is always a pleasure to receive positive feedback! We are delighted to note that you enjoyed the ambience, the efficient & friendly service from the team and an excellent sleep experience. Thank you once again for sharing your experience with us and we hope you will stay with us again in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Samuel Business - 18/10/2018 AccorHotels certified review
« very satisfied with my stay at the Norfolk hotel »

the staff went out of their way to ensure we were well taken care of. Any staff finding us looking stranded would immediately want to know how they can be of assistance. I enjoyed the meals especially the Sunday brunch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your overall experience; especially service from the team and the Sunday Brunch. We look forward to hosting you at the hotel once again in the near future and look forward to it. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

All Families - 17/10/2018 AccorHotels certified review
« Very High standard »

Unfortunately only stayed for One Night on our way to somewhere else. The impression was A very High standard with luxurious rooms and A fine breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for choosing to stay at Fairmont The Norfolk for one right enroute to another destination and for taking the time to share your comments on our facilities. We are delighted to read that you were pleased with the high standards, luxurious rooms and fine buffet breakfast. We do look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

C. Couples - 15/10/2018 AccorHotels certified review
« Fabulous place to stay en route to Masai »

Staff delightful, rooms very comfortable, food excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thorne, Thank you for choosing to stay at Fairmont The Norfolk enroute to your safari to the Mara. We are delighted to note that your stay was fabulous and that you enjoyed the service from the delightful team, the comfortable rooms and excellent food. Your comments will be an inspiration for future travelers. It was a pleasure to host you and we look forward to being of service to you in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Keri Friends - 10/10/2018 AccorHotels certified review

It was a very brief stay between legs of a trip. It was very restful and re-energizing, being able to have a nice hot shower, swim in the pool and get an excellent meal. The staff was also very helpful in dealing with a few travel issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Many thanks for posting a review on your brief stay at Fairmont The Norfolk. We always welcome feedback from our guests; more so when it is so complimentary as evidenced from your comments that you felt rested and re-energized, that you enjoyed your swim, had an excellent meal and that the team was helpful. Our team will be immensely proud to hear your comments. We look forward to hosting you in the not so distant future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Ken K. Families - 10/10/2018 AccorHotels certified review
« A world class hotel »

A beautiful hotel. Staff was friendly and helpful. Service was excellent. Delamere Terrace is an excellent spot for any meal. Breakfast buffet is exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for choosing to stay with us at Fairmont The Norfolk and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! The team and I are delighted to read that you consider us a ‘world class hotel’ and that you appreciated the location of the Hotel; conveniently located to the central business district & a Nairobi landmark beautifully updated. We are also delighted that you appreciated the excellent service, wonderful restaurant, exceptional breakfast buffet and first rate Security. We look forward to welcoming you back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Laura Couples - 08/10/2018 AccorHotels certified review
« Poor quality for a Fairmont »

Very poor quality. Stains on sheets, towels, main shower head sprayed the entire bathroom, no WiFi in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for taking the time to share your concerns. We are sorry to read about your disappointing experience during your stay with us. Please accept our sincere apology for the shortfalls experienced which is well below our standards. Rest assured that the necessary actions will be taken to ensure that the above issues do not recur. We would welcome an opportunity for us to restore your faith in us and therefore should travel bring you back to this part of the world I would appreciate if you could contact my office on ev… so we can handle your booking directly. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

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