Hotel - Fairmont The Norfolk
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Fairmont The Norfolk

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4.4/5 748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks.Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

  • 170 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating Based on 748 reviews

Our guest reviews for Fairmont The Norfolk

100% genuine reviews from our guests

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AccorHotels certified review
K. Business - 20/04/2018
« Mr. »

Very welcoming staff Extremely relaxing experience after a long day of work Tranquil atmosphere Wonderful food Effective conference facilities Fine dining perfected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad K., Greetings from Fairmont the Norfolk hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that you had a relaxing and wonderful experience. I will early share your positive sentiments with the entire staff. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email: el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Business - 19/04/2018
« Excellent »

Everyone was kind. The front office got me in very fast; room service exceptional; and laundry staff outstanding!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Fairmont the Norfolk Hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that everyone was kind. I will early share your positive sentiments with the entire staff. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Isabel S. Families - 15/04/2018
« Loved it - great service, beautiful hotel, delicious food »

OUr stay at Fairmont The Norfolk was great! We really loved the grounds of the hotel, and the history it breaths. The service was spotless - all the staff were always friendly and available to help. Nicholas, the concierge, went out of his way to provide complimentary transport for us to the airport (even though they don’t offer that service anymore) as I pointed out that it was highlighted as one of the hotel features in TripAdvisor. The food was delicious, breakfast buffet was fresh and full of choices and the fine dining restaurant in the hotel was a treat. I would even give this a 10* (if the option was available) if we hadn’t been given a better room - the one we were given had a view onto another building wall. Oh- they turn down your sheets in the evening, leave your slippers by the bed and leave a little souvenir on your pillow. It’s those little details that make all the difference :). Thank you Fairmont The Norfolk! We would definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Greetings from Fairmont the Norfolk and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that you had a great stay. I will early share your positive sentiments with the entire staff as well as with Nicholas who went out of his way to provide complimentary airport transfer. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abong'o Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Steve P. Couples - 15/04/2018
« exceptional staff, great food and safari experience was excellent »

The overall experience was excellent however there are two specific points that need improvement - please fix these issues as it does not currently sit as a 5 star when there is no shower !! : 1. The shower in our tent (no 7) had extremely low water pressure, with the large shower head providing a mere dribble which was extremely annoying and given there was no bath meant a very unpleasant experience trying to wash hair etc. This could be solved through the fitting of water pumps or fitting smaller shower heads where pressure would be less affected. 2. The hot water took 10 minutes to come though due to the positioning of the tanks being over 20 meters away from the tent ... again this could be solved by moving the tanks nearer as the solar panels could be left where they are - this would also save water. However staff were excellent, polite and would do anything for us. the standard of food was superb and the tent provisions were very good. The safari guides were extremely informative and knowledgable and Justice was clearly proud of his job and gave us running commentaries of the animals and there habits and food chain details. Overall a really enjoyable holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., Greetings from Fairmont the Norfolk Hotel and it was a great pleasure hosting you. Thank you for taking the time to share your recent stay experience. We highly value your feedback as it is an important tool in our daily operations. We are sincerely sorry for the unpleasant experience that you had during your stay with us and we would like to assure you that necessary remedial steps have been taken to avoid recurrence. Please feel free to contact me directly should you plan future visits to Nairobi and I shall ensure a flawless stay, hoping to use that opportunity to redeem ourselves and show you our true nature as the preferred brand for service excellence. Once again thank you for sharing your stay experience and we look forward serving you better in the near future. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
John F. U. Business - 14/04/2018
« The manager is not empowered. »

I requested to extend my stay by one day. The manager said he cant do it. He told me I had to do it online.... This wasnt easy like it should be.

AccorHotels certified review
S S. Business - 10/04/2018
« Very good »

Excellent accommodation No lift to room 316 at the end (past swimming pool) was a bit of an issue for my spouse Food was vey good

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Greetings from Fairmont the Norfolk hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note of the excellent accommodation and food. We have noted your room preference and we shall honor upon return. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Solo - 08/04/2018
« Disappointed »

I had no hot water for a shower. There was no milk for making tea and only one tissue in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Willis, Greetings from Fairmont the Norfolk hotel and it was a great pleasure hosting you. Thank you for taking the time to share your recent stay experience. We highly value your feedback as it is an important tool in our daily operations. We are sincerely sorry for the unpleasant experience that you had during your stay with us whereby there was no hot water for a shower and no milk for making tea, a fact we truly regret and we would like to rest assure you that necessary remedial steps have been taken to avoid recurrence. Please feel free to contact me directly should you plan future visits to Nairobi and I shall ensure a flawless stay, hoping to use that opportunity to redeem ourselves and show you our true nature as the preferred brand for service excellence. Once again thank you for sharing your stay experience and we look forward serving you better in the near future. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Kul V. Business - 06/04/2018

Unique and very virbriant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Greetings from Fairmont the Norfolk Hotel and thank you very much for always choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note of the hotel uniqueness and the vibrancy. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Nikos Couples - 06/04/2018
« Wonderful premises and impressively attentive staff »

A wonderful experience from start to finish. Picked up by a nice vehicle driven by a lovely person who gave us loads of info about Nairobi on the way and then greeted by a team of super nice and attentive staff when we arrived. Gardens some of the nicest we have seen in a hotel, especially in a city centre! Staff continued to be amazing, going over and above what they are required to do to ensure we have a comfortable and nice stay. Full marks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikos, Greetings from Fairmont the Norfolk Hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that the driver was lovely and gave you loads of info about Nairobi. I will share your wonderful sentiments with the entire staff. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Kate Business - 04/04/2018
« Superb hospitality! »

I had a lovely two night stay. While my initial room was quite noisy -- it was a Saturday night, the manager gave me a new room that was lovely and quiet. The service throughout my stay was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Greetings from Fairmont the Norfolk Hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that the service throughout your stay was superb. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Couples - 04/04/2018
« All the staff were extremely helpful. »

Arrived late & left early - staff accomdated our short schedule wonderfully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont The Norfolk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Anonymous Business - 04/04/2018
« Excellent »

It is always a pleasure to stay at Norfolk. Lovely people you have got in Chin Chin, the Concierge and Tatu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Greetings from Fairmont the Norfolk Hotel and thank you very much for always choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that the staff were lovely and helpful. Thank you once again for sharing your experience, and it is always a pleasure hosting you. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Tracey M. Business - 29/03/2018
« As ever the staff were very welcoming and the room was perfect with a small garden and terrace. »

Excellent thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Fairmont the Norfolk hotel and thank you very much for staying with us. We are glad to note that you had a wonderful stay and the staffs were very welcoming; the room perfect with a small garden and terrace. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
John P. Business - 29/03/2018
« Comfortable, welcoming and efficient »

Staff extremely helpful in delightful surroundings with great facilties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Greetings from Fairmont the Norfolk Hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that the staff were extremely helpful and you had a delightful surroundings with great facilities. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
John F. Families - 27/03/2018
« Good »

Comfortable accommodation, friendly and helpful staff, good value, excellent steak. Felt safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., Greetings from Fairmont the Norfolk Hotel and it was a great pleasure hosting you. We very much appreciate your comments regarding your recent stay with us. We are very glad to note that you had a comfortable accommodation, good value and you felt safe. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Rita L. Friends - 25/03/2018
« Wonderful ambiance and great food! »

Met with friendly staff. Check-in was smooth. Drinks were excellent, as was the food and service at the Tala(?)restaurant. The bread and dips served were fabulous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rita, Greetings from Fairmont the Norfolk Hotel and it was a great pleasure hosting you. Thank you very much for taking the time to share your recent stay experience with us. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Aakash M. Business - 24/03/2018
« Could have been better »

Not great! Being checked into a room that only had boiling water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mehta, Thank you for taking the time to tell us about your experience at the Fairmont The Norfolk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the hot water problem so as to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you once again for sharing your stay experience with us. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Jesper V. Families - 22/03/2018

We have asked for connecting room as we are traveling with younger kids - this wasn’t noted for our first stay - but only for our next stay 4 days later Overall a very positive experience and good service and security level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vedsoe, Greetings from Fairmont the Norfolk Hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that you had a positive experience, good service and good security level. We are sorry you had asked for connecting room as you were traveling with younger kids but this wasn’t noted and honored on our first stay, a fact we truly apologies and regret. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Melanie Business - 22/03/2018
« Welcoming staff and excellent service »

Thoroughly enjoyed my stay and particularly enjoyed the figurines that were left in my room. I also appreciated the sustainable efforts made my the hotel such as reusing towels and bedsheets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Melanie, Greetings from Fairmont the Norfolk hotel and thank you very much for choosing to stay with us. We do appreciate your feedback in regards to your recent stay and we are delighted to note that you enjoyed the figurines that were left in your room as well the sustainable efforts of reusing towels and bed sheets. Thank you once again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Kind Regards, Elizabeth Abongo Royal Service Supervisor Email:el… T. +(254) 20… Fairmont Hotels and Resorts Kenya Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Jukka L. Business - 20/03/2018
« Clean friendly environment »

Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jukka, Greetings from Fairmont the Norfolk hotel. It was a great pleasure hosting you. Thank you very much for taking the time to share your recent stay experience with us. We are very glad that you found the staff to be friendly and the environment to be clean. The staff will be more than inspired to note your kind comments and continue to strive on the service we provide. We look forward to your next visit. Kind regards, Winnie Elderkins Fairmont President Club Coordinator Email: wi… T. +(254) 20… Fairmont The Norfolk Harry Thuku Road P.O. Box 58…0 Nairobi, Kenya www.fairmont.com | www.accorhotels.com

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