Hotel - Fairmont The Norfolk
Fairmont Hotel Fairmont Hotel

Fairmont The Norfolk

4.4/5 1,013 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks.Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

  • 170 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating 1,013 reviews

Our guest reviews for Fairmont The Norfolk

100% genuine reviews from our guests

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Anne F. Business - 15/01/2019 AccorHotels certified review
« Nice and beautiful place to stay »

Checked in very late, at 4:00am but staff were alert, friendly and were very helpful, nice comfortable beds, great variety at breakfast lunch and dinner. Went to the gym. You could add other accessories besides the traditional machines, otherwise neat and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you enjoyed your visit and appreciated the team, comfortable beds, vast selection of food and the gym. We have taken note of your suggestion for the gym and will take this into consideration. We do look forward to welcoming you back to the hotel in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Barbara B. Friends - 14/01/2019 AccorHotels certified review
« Arrival in Kenya »

Our first night upon arriving in Nairobi we stayed at the Fairmont Norfolk hotel. It was wonderful and the staff was more than wonderful. A good start to our 10 day safari.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for choosing to stay with us before your safari. We are pleased to read your complimentary feedback that your stay and the team was wonderful. We look forward to welcoming you back. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Stevenroy Q. Families - 11/01/2019 AccorHotels certified review
« We enjoyed our stay at the Fairmont Norfolk very much. »

The staff and the hotel grounds were very nice. We were happy with our overall stay. Two recommendations: 1) When we checked in, there was quite a bit of hair in the corners and around the door of our bathroom that was a bit disturbing. 2) The cost for using transport to nearby destinations was outrageous. We ended up taking an Uber round trip for $14 to The David Sheldrick Wildlife Trust and the hotel informed us that we would have to pay $100 for the same trip using the hotel van.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., Thank you for choosing to stay at Fairmont The Norfolk and for posting your review which we value immensely. We are delighted that you had an overall wonderful experience with us. Please accept our sincere apology for the concern you have raised. Rest assured that the necessary action has been taken to ensure the above does not recur. We have taken note of your comment regarding our pricing and we will be looking into this; however we do monitor our pricing which are in line with offerings at other hotels in the same caliber. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Abdelghani A. E. Families - 10/01/2019 AccorHotels certified review
« Excellent hotel with few skirmishes »

This is a beautiful facility with excellent service and food. The hotel includes a heated swimming pool with sauna and steam room. The rooms are comfortable with nice bathrooms. Most rooms overlook the internal gardens. The breakfast buffet has a variety of food items including cold cuts fruits, cereals...hot items, omelet station and extensive choices of breads and baked goods. The resident overnight manager was flexible and understood our need for early checkin because of our strange arrival time. All of this great accommodation, service and food was tainted by reservation difficulties followed by negative checkout experience. At checkout, the front desk did not have access to the terms of my reservation. I was presented a bill that had no relationship to my reservation or my checkin terms. After more than half an hour checkout process, l ended up with a negative feeling that spoiled my excellent precheckout experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking time to rate us. We are delighted to note that you found the Hotel beautiful and enjoyed the facilities, service and food. Your comments will be an inspiration for others to come share your experience. Please do however accept our most sincere apologies for the disappointing experience. We have taken the required action and assure you this lapse will not happen again. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Business - 10/01/2019 AccorHotels certified review
« Humanitarian, Intl Architectural & Interior Designer & Design Expert »

Staff mostly wonderful. Food excellent & chefs will help with diet restrictions. Hotel traditionally classic but could stand cheering up here & there; few more flowers would be nice too. Gardens lovely. Pool, Gym Spa & spa services fantastic. And it’s long fascinating History;”The Hotel that Inspired a Nation” The best place to meet people in Nairobi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for choosing to stay with us for two weeks. The team and I are delighted to read that you appreciate the history and heritage of the Hotel and enjoyed the service and the excellent food. We have taken note of your comment and will take your suggestion into consideration. We look forward to hosting you in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Anonymous Families - 07/01/2019 AccorHotels certified review

Beautiful hotel. First stay in room 720 very good. Next stay in 620 also good but a strange smell in the room and bed was not as comfortable (mattress mismatched with the bed). Wonderful heated pool and convenient location. Excellent breakfast with good service though a bit slow for the evening meal. Helpful front desk staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for your positive feedback. We are delighted that you enjoyed your stay; especially the beauty of the Hotel, the heated pool, excellent breakfast and helpful front desk team. We have noted the concerns you have pointed out and apologize for the lapse. Please rest assured that we have taken the necessary action to ensure these lapses do not recur. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Stephen Couples - 06/01/2019 AccorHotels certified review
« Great Hotel, great location, great staff »

I have stayed here many times, including some extended stays. The hotel is always always well maintained, the staff is excellent and knowledgeable, and the restaurants and bar are both very good and easy to deal with. The location is excellent for anything needed in town. Traffic is always a problem, but that is true anywhere in Nairobi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for your continued support and for returning to stay at Fairmont The Norfolk. We always welcome feedback from our guests; more so when it is complimentary and our team will be immensely proud to hear your comments. We do appreciate your patronage and look forward to an early opportunity to welcome you back. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Janet L. T. Families - 05/01/2019 AccorHotels certified review
« Not up to Fairmont Standards »

We started out safari trip by staying at the Fairmont Norfolk. This stay was fine, uneventful. We had arranged for the hotel to store our bags while we traveled to the Fairmont Mara as we would be returning to the Fairmont Norfolk after the safari. My husband forgot a jacket in our room at the Norfolk. We assumed it would be stored with the rest of our belongings until our return. When we returned he inquired about it but no one knew anything about it. He spoke with the front desk manager as well as head of security. They claimed they checked with the housekeeper but claimed it wasn’t there. Quite frustrating as this was a new and quite expensive jacket. To add insult to injury, we were shown to our room where we discovered that housekeeping standards were not up to Fairmont standards. There were dead mosquitoes on the bathroom counter, used amenities, the soap dish still had makeup on it from a previous guest, the bathroom air vent was clogged with dust/dirt, there were dead bugs on the wall next to the bed with the blood over the wall, a “vape” machine that had green slime on it next to the bed. The list could go on, but I’m sure you get the picture. I do have photos of these things. As a Fairmont President Club member this is not at all what I have experienced or expected when staying at a Fairmont property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for choosing to stay at Fairmont The Norfolk for two nights during your Safari in Kenya. We also appreciate you taking the time to review your stay at our property and for sharing your concerns. We are sorry to read about your disappointing experience during your stay with us. Please accept our sincere apology for the shortfalls experienced. Rest assured that we are reviewing all your concerns in detail to ensure this lapse does not recur. We look forward to an opportunity for us to restore your faith in us and experience the level of service we are accustomed to. Should travel bring you back to this part of the world I would appreciate if you could contact my office on ev… so we can handle your booking directly Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Shane Families - 03/01/2019 AccorHotels certified review

Very pleasant stay. Good service, lovely property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback! We are delighted to note that your stay was very pleasant and that you appreciated the good service and found the property lovely. We look forward to hosting you again soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Juliana Business - 17/12/2018 AccorHotels certified review
« it was good »

Everything was good, except for last day that the service of restaurant to be served in one of conference rooms was not good. Delayed and not good snack

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking the time to review your stay at our property. We were pleased to read that everything was good during your stay. Please however accept our most sincere apology for the lapse in service on the last day of your conference. Remedial steps are being taken to avoid such situations in future. We look forward to another opportunity for us to restore your faith in us. Best regards, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Sara S. Business - 13/12/2018 AccorHotels certified review
« It was friendly and cozy »

it was friendly warm and cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. s., Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback! We are delighted to note that your stay was warm and cozy and you had an overall wonderful experience with us. We look forward to hosting you again soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Herve C. Business - 11/12/2018 AccorHotels certified review
« Excellent stay meeting all my expectations »

I had a great stay at Fairmont Norfolk in every aspect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to note that you had a great stay with us in every aspect. The team and I aim to meet our guests' expectations and there is nothing more rewarding than a confirmation that we are meeting this goal through comments such as yours. It was a pleasure to host you and we look forward to your return in the not too distant future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Mark J. S. Business - 09/12/2018 AccorHotels certified review
« A wonderful escape after a grueling week. »

Excellent check in experience. A beautiful steak dinner, and a luxurious and quiet room. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for choosing to stay at Fairmont The Norfolk and for sharing your feedback. We are delighted to note that your hotel experience was to your satisfaction. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we looking forward to your return in the not too distant future. Best regards, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Colin C. Business - 05/12/2018 AccorHotels certified review
« A reasonable stay. »

Only one night so pretty routine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We are delighted to have you return to stay with us. It is always a pleasure to host you. If there is anything we can do to make your next stay with us more pleasant; please do not hesitate to let us know. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Sanjally T. Solo - 05/12/2018 AccorHotels certified review
« Deputy Director »

Very beautiful facility, with committed staff. It is well located, being close or next to the Nairobi University. Both the rooms and food were found satisfactory. The most striking things that attracted me was the Ford Car of 1928, the tractor and the other two carriers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for giving us the opportunity to host you at our Hotel, Fairmont The Norfolk and for taking the time to share your feedback. We always welcome feedback from our guests and more so when it is so complimentary. We appreciate your comments that you found our facility beautiful and appreciated our committed team, our location, the rooms, the food and the vintage cars. Our team will be immensely proud to hear your comments. We look forward to hosting you on your next trip to Nairobi. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Melinda Business - 04/12/2018 AccorHotels certified review
« Mrs Melinda V.-Mwale »

I enjoyed staying at your hotel because starting from the workers they where all friendly with smiling faces,the rooms were clean i had every i needed to carry on with my business.It was a min holiday those my trip was business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for choosing to stay at Fairmont The Norfolk and for your sharing your feedback. We are delighted to note that your hotel experience was to your satisfaction. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Faouzi B. Business - 04/12/2018 AccorHotels certified review
« Pleasant stay and friendly staff »

I did like the warm welcome by the staff of the hotel. I enjoyed a lot the beautiful garden and the nice food especially at the Tatu restaurant. It was very tasty and the service was excellent. Overall, I found the staff of the hotel very friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to review your stay at our property. We appreciate your positive comments regarding your stay with us and we are delighted to read that you enjoyed the warm welcome & good service by the team, the beautiful garden and the delicious food at Tatu Restaurant We look forward to another opportunity to host you Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Ccc Business - 30/11/2018 AccorHotels certified review
« Excellent historical hotel in Nairobi »

Excellent service from the arrival to departure. The hotel is very nice and the rooms very comfortable. In all restaurants the service and food is outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to note that we you were pleased with your overall experience, service and the facilities. We do look forward to hosting you when you return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Martin M. Business - 27/11/2018 AccorHotels certified review
« THE place to stay in Nairobi. »

The staff was amazing. Everyone was beyond friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Fairmont The Norfolk for your stay and so for taking the time to post your feedback. It is always a pleasure to receive positive feedback! We are delighted to note that you consider us “the place to stay in Nairobi” and are pleased to read that the team was amazing and friendly. It is always a pleasure to hear that the team have met the needs of our guests. It was a pleasure to host you and we look forward to welcoming back soon. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Susan Couples - 26/11/2018 AccorHotels certified review
« Excellent stay »

The staff were very friendly and polite. The overall hotel experience was value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to write a review on your stay at Fairmont The Norfolk. We are pleased to read that you had an excellent stay, that your overall experience was value for money and that you were pleased with the friendly and polite service from the team. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

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